2025.08.26 4pm Located in the fig and seventh shopping…read morecenter, my first time visiting I assumed it would be crowded and difficult. The shopping center itself has plenty of parking with validation available in store. I was making a return, but was pleasantly surprised to see how organized and efficient this location is. I stopped to browse and got into line with zero problems. My return was addressed via the online website and I showed the return barcode to the cashier and that was all it took. The validation scanner is right next to each cashier and you put your parking ticket under the scanner to validate this saved a ton of time from me going into my local branch, which is always tremendously crowded.

I recently visited the Nordstrom Rack on 7th and Fig in Downtown Los Angeles, and it was by far the…read moredirtiest, dustiest, and most unorganized Nordstrom Rack I've ever been to. Empty shelves dusty and empty. The store looked unkept, racks were messy, and the overall shopping environment felt neglected compared to other locations. What made the experience worse was how uncomfortable we were made to feel almost immediately after entering the store. Within about two minutes of stepping inside, we were being followed by asset management . It was obvious and unnecessary, especially since we had just arrived and were simply looking for a few specific items we were there to purchase. Unfortunately, this wasn't the first time I've experienced something like this at Nordstrom. The same thing happened to me at the Westfield Culver City (Fox Hills) location after years of shopping there without any issue. As someone who has regularly spent $400 or more every visit at Nordstrom and Nordstrom Rack, it's extremely disappointing to feel singled out and followed around the store while shopping. I just had to leave. During this visit, I also noticed other shoppers in the store (not being followed), I guess other race of people do not steal, just mines. We must be followed! I don't have to shop there. Despite what appeared to be suspicious behavior elsewhere, the focus remained on following us instead of paying attention to actual store issues or potential theft. Nordstrom employees should focus on maintaining their stores and treating all customers equally rather than making loyal customers feel targeted. We recently moved to a luxury apartment near by, but because of these experiences, I will no longer be shopping at Nordstrom or Nordstrom Rack.

Great selection, lots of inventory, and very friendly staff. I'm writing this review specifically…read moreto commend Veronica who was working the fitting room on a particularly crazy Sunday. She was sweet, patient, thorough, and always helpful - even when people were rushing & high-strung. She's an asset to Nordstrom Rack. Thank you, Veronica!

Worst customer service. Always a long line with 1-2 cashiers- worst location - poor management.read more

Very large Macy's , lots of selection. The Women's section is far larger than the Men's…read more Housewares section could be a bit larger. The Macy's in Culver City has a separate clearance section (can't recall its name, perhaps 'backstage'?), but this Macy's did not. Deals? Few and far between unfortunately. I really want to support brick and mortar businesses (even if part of large corp.) but the prices aren't attractive like at Burlington or Marshall's. Service - for the most part very friendly, but of course because customer traffic is down, staffing levels are down as well, so be patient. Parking is easy and relatively cheap for that part of town. This ain't Oklahoma City!

We were able to attend the event; however, we were extremely disappointed with the overall…read moreexperience. We made the effort to attend despite very poor weather conditions because my daughter was under the impression that a specific dress she wanted to try on would be available. That dress was listed as one that would be present at the event. After traveling in icy conditions to get there, we were very upset to learn that the dress was not available at all. Additionally, our VIP tickets stated that a seating area would be provided. This was especially important because we brought a grandmother who needed a place to sit. There was no seating available, which was not only inconvenient but also disappointing, as we had hoped to sit comfortably and watch my daughter try on dresses. The Pop-Up Show was advertised as a "try before you buy" experience, leading us to believe that dresses available on your website would be present to try on in person. Unfortunately, that was not the case. It quickly became apparent that the selection consisted primarily of overstock or clearance dresses, with very limited options and sizes. There was not a single dress that felt comparable in quality to what is represented online. After making the trip in unsafe weather conditions and arriving with such high expectations, the experience was heartbreaking. We were genuinely upset, crying-level disappointed, by how different the event was from what had been advertised. I felt it was important to share this feedback, as the experience fell far short of what was promised and expected, especially for VIP ticket holders.

Excellent selection of stores. You will find all the hottest brands, and on top of that, find…read moretop-tier assortments within those brands. You could spend the entire day here with an array of shops (some of them experiential), restaurants and even a movie theater. The center is well maintained and curated with purpose. The stores are hopping and no doubt these are some important doors representing a slice of global retail brought to you in a beautiful, modern environment. The hybrid indoor/ outdoor feel is very chic and the landscaping and surrounding architecture is atmospheric. It is no wonder that on any given day you will find influencers filming to document their latest finds. There are both luxury as well as mass market retailers and everything in between. While many of the top tier luxury will be found in Beverly Hills, there are still plenty of high end stores. There is also a great assortment of affordable brands too as well as some surprises like The Container Store and a Tesla Gallery. The food assortment here is astounding! Whether you choose a sit-down restaurant or a food court pick, you will have an incredible array of options to choose from. The restroom facilities are also great. They are climate controlled and clean. Love the walls that completely partition the stalls from one another and give you a sense of privacy. The only things I found off-putting about Westfield Century City was the obnoxiously expensive parking and the hopelessly dull pop music that was being piped in throughout the center. It really diminished the ambiance. It's too loud and was very distracting. I don't mind music in public places, but if you are able to lure respectable brands like this center does, please have some finesse and taste about what you play. I feel like the music would have been the same if I had gone to a kids trampoline park. Overall, great shopping center, but the exorbitant parking fees and teenie bopper music selection are detractors.

Parking is validated up to 3 hours. Anything past 3 hours, they start charging an arm and a leg…read more($14 parking for dinner + movie AFTER validation). Customer service on the phone for the parking is rude and hung up on me before I finished my sentence. Place may look nice, but there are much better places to go.

Oscar was the best at the Nordstrom. I bought five different fragrances and all the biggest bottle…read moresize because of him. He recommended the best ones and he deserves a raise and a promotion 10 out of 10 stars. Thank you so much Oscar! Best customer service ever!

I visited Nordstrom on a Saturday around 4 PM after calling ahead about an hour earlier to confirm…read morethere would be someone available in the children's shoe department to properly measure my daughter's feet for her very first pair of walking shoes. I was assured over the phone that someone would be available to help us. When we arrived, the associate who assisted us was polite, but unfortunately the experience felt very rushed from start to finish. I made it clear that this was my daughter's first pair of shoes, so I was hoping for a more memorable and personalized experience. Instead, I was simply pointed toward her shoe size and left to browse on my own. As a Nordstrom Influencer member, I've always appreciated the customer service and thoughtful touches that make shopping feel special, especially for milestone moments like a child's first shoes. I remember hearing about experiences where children received a balloon or a Polaroid photo, but none of that was offered during our visit. On top of that, several of the shoes I asked about were unavailable in her size. While the associate was kind, the overall experience felt disappointing and lacked the level of care and service I've come to expect from Nordstrom.

We're goin' up, up, up, it's our moment…read more Target - West Hollywood on Santa Monica Blvd and La Brea Ave is on the 2nd level with a shared parking garage for the West Hollywood Gateway shopping mall. Some limited street parking nearby that's metered with a 2 hour time limit. They've got a unique layout with direct access to elevators inside. The outside is currently under renovations, but very much still accessible with tables and chairs outdoors, part of the plaza. Target Starbucks is to the left when you enter. Team members here are personable to a degree and you can find most things you desire in a pinch. They do get shopped pretty hard so I keep that in mind being the closest larger in size Target (the one on Highland is a lot smaller in scale) and most things are under lock and key. I was hoping they'd have a little more variety for frozen goods and groceries especially of the non-dairy and vegan friendly variety but it was pretty similar to others nearby which is disappointing. Haven't been inside in a few year and I will say it feels even cleaner but not the most welcoming overall. Okay prices for the most part, definitely not as many sales items here.

DISCRIMINATION at this location!!! I entered this West Hollywood location at 9:30am. The pharmacy…read moreopens at 10am. Did my shopping paid for my purchases and went back to the pharmacy to refill my med. They said 15 min. I walked through few aisles and when my pick up was ready I paid and made my way towards the exit. As I was leaving a security person came out to stop me and ask me for my receipt for the items in my bag. I asked why? She's said no reason but showed her my receipt. She did not stop anyone else to check their receipts. I am immunocompromised and on medication treatment which causes hair loss and was wearing a hat and ppe mask. There is no footage of me stealing as I paid for my purchases at the register so there is no reason to stop me if. You are actually watching me on surveillance cameras. This stop felt targeted and profiled to my appearance and my hat and face mask. This so called employee Genesis should probably learn how to do her job. If she was watching me she should have caught me paying for my purchases and seeing that at no point did I take things off the shelves and place in my bag unpaid for. She basically profiled me from appearance and made a poor judgement call. This was absolutely disgusting behavior from her and in my opinion is a liability as an employee there.

Cashier Maria R. was kind of annoyed that I activated my Marshall card in front of her. When…read moretransaction of around $90 was done she didn't say anything. I said no thank you? She then said thank you, I said I am going to leave a review. She said ok, with arrogance. I then asked her to call the manager. I will not comeback here. I can't standing where customer is poor, the store should be responsible of better training. I spoke with the store manager and this review is to corroborate this bad experience. Thank you.

I got these bitchin' Crocs!…read more This store is really nice and shopping here was a pleasant experience. They have a lot of stuff in all sorts of departments. I really only came in needing new sandals. I noticed they have a wide variety of men's clothing. They sell furniture in the back. You can park your car above the store. The security guy and cashier were friendly. Come to shop here.

I grew up in Koreatown all throughout the 90s and very glad this place is still around. Also glad…read morethey've been taking a jab at social media. It deserves to be known. It's actually interesting to see a diverse crowd hang out here compared to back then when it was nothing but Korean people. The first floor retains most of the stores that existed back then too; Music Plaza which always had an insane selection of Korean music, the quaint coffee shop near the food court, the stationary store and bookstore near the elevator and of course the Food Court itself. Has the best prices of all sorts of Korean cuisine out there; I always gravitate towards the Dddukgook (Rice Cake Soup). The H-Mart used to be the mall's own market (called Plaza Market). I was a small kid back then, but it's quite congested as a grown adult over 6 foot tall. The layout is exactly the same from back then and I love it. There used to be a very tiny bakery next to the H-Mart on the left, but they have a much larger bakery on the right. The decor is still that same 80s-esque pink and teal tile, which I hope they never change. The second floor used to have this toy store that used to sell all sorts of Power Rangers and Pokemon toys. I miss it dearly, albeit I believe it was very overpriced back then lol. I believe it's the mail store now. The third floor used to have this appliance/electronics store called "ABC Plaza". It had literally everything from USA albums, Korean appliances, and a whole section for Japanese import games. As a kid it felt like paradise. I believe it's now turning into a gym, which is cool in itself. My wife bought me some Pokemon cards from that toy store near the food court, and it reactivated all my memories. Please stay around, K-Town Plaza!

This mall is a hidden gem but it is poorly maintained. Both up escalators have been out of…read moreoperation for 5+ months. The elevator has a 4-person limit and going over that will cause the elevator to become stuck and beep very loud (which is so sketchy). The permit listed on the elevator expired in 2023 as well. It's always lively and bustling with younger AND older generations of Koreans plus plenty of non-Koreans looking to explore the culture! As someone who has lived in Koreatown his whole life, this place is a pillar of Korean-American culture. By the way, cell reception is completely non-existent in many areas of the mall including H-Mart and the food court. Restrooms are on the first floor.

Yesterday I purchased a trio of hair clips. Once home I noticed one of the clips was broken…read more Dreading the necessary exchange, today bright and early I returned. The moment I entered the store I was warmly greeted by the security guard who helpfully answered my question on how to proceed. After much unsuccessful searching for the same clips through a vast selection, I approached an employee stocking the racks and asked for help. With a beautiful smile she stopped, found what I needed, and walked me over to a returns clerk requesting that she assist me. Quickly I was rung up with a smile. As I happily exited, the now two security guards at the door with smiles said have a good day and happy holidays. Wow, I had not stepped in a Ross since before the pandemic, I will definitely return. Thank you Ross, the customer experience was great.

This store definitely needs to guide their employees in customer service. This morning I walked it…read morean try to purchase an item for one price and when I got charged it was more so I didn't noticed till I was walking out I walked over to get the same item and it I fact said 3.99. I proceed to the register and explain to the girl and told her why are they label different so she said she couldn't sell me the 3.99. So I said fine then but you guys have a couple back there with different prices and the exact same item. So I guess she didn't like that and the attitude began and cut me off so when I began to keep explaining she just kept talking over me so then I said just return my money. She said you could have just said that you wanted a return.. ( how could i if you cut me off)didn't let me answer toss two receipts at the counter and its to early for this so I said thanks and as I walked away she began to laugh with her coworker. I asked for the Manager to the nice Security guard he tried to get her yet she didn't come up. And when I turn the cashier was on the phone talking secretly like come on so obvious. As a manager when a customer ask to speak with you I believe you should come up and see what the issue is:) ...not try to hide behind your other employees. I think her name is Ana. Honestly it's not even about the price of the item what really was not cool was the way they have an attitude and this is not the first I alway hear how they scream over and yell at the customer when they are in line and as customers we don't even get a chance to explain . This is your job you are getting paid be there. . It's my local Ross and as a regular I don't think we or other customers should experience that.

This is an ok-ish Target for locals in the neighborhood. As a City Target it has a much smaller…read morefootprint and selection. For food, healthy options, Gluten Free options, and variety are sorely lacking. Electronics have the absolute bare minimum needed to function even though we are all techy. Seasonal decor is extremely limited. Cleaning products, toilet paper and household goods similarly have small selections that are often completely sold out. Personal supplies are ok, the in-store Starbucks is ok, drink and snack selection is ok. Unfortunately the Target experience is also lacking. Staff is generally not too helpful and the store is fairly disorganized for it's small size. I only shop here if I emergency run out of toothpaste or things like that - which is sad as I am a regular Target shopper (near my work) and only live a couple of blocks away making it an easy walk.

This target straight-up fentyfolds, thefts, recent shooting s, and lattes…read more you walk in and it's like--someone just got caught stealing, someone's arguing over starbucks, and security's just standing there like it's a Netflix show. The store's small, shelves are half-empty half the time, and the manager? total clown. The only people holding it down are the floor workers, fr fr. if you need basic stuff fast and can dodge chaos, cool. but don't expect peace or competence from the top. Worst target in LA