WAS TREATED BY A DISCRIMINATORY ATTITUDE BY AN OLDER WHITE MALE STAFF. My friend and I had a very uncomfortable experience at this Diptyque location. We were the only Asian customers in the store and were speaking Chinese. An older white male associate gave us no greeting or assistance, while other white customers were warmly welcomed and helped. He watched us with a visibly impatient attitude and abruptly told us, "Spray over there," in a dismissive tone while we were simply testing fragrances like any customer would. I cannot say for certain what his intention was, but the treatment felt heavily race-related and discriminatory. I have visited other Diptyque locations and have never been treated this way. Very disappointing and unacceptable for a luxury brand. read more

Walking into Diptyque on Larchmont feels a little dangerous for my wallet because I am obsessed with almost every scent in the store. From the candles to the fragrances, everything smells luxurious and thoughtfully crafted, and it is nearly impossible for me to leave empty handed. What really elevates the experience is the staff, who are incredibly warm and welcoming and feel more like old friends than sales associates. The boutique itself is chic, cozy, and beautifully designed without feeling intimidating or overly formal. It is the perfect place to stop in when you need a thoughtful gift or simply want to treat yourself to something special and beautifully scented. read more

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This place smells amazing. Great staff and product, worth every penny. I'll be back surely.

The service here is decent but it's hard to tell because they are always out of stock on candles. Trying to park at larchmont is so annoying but I go in person to try to smell the candles I want to buy. Every time I have gone to this location they have been sold out of at least 3 things I would have bought. Not sure where the issue of inventory stems from but it's pretty pointless to try to shop here. read more

Diptyque is pricey, but it is worth it. You are bound to find at least a few, if not several, scents that are wonderful. I have been purchasing Diptyque fragrances for several years now, and this week was the first time we purchased some reed diffusers. Ian was great at helping us out and giving us the information we wanted. There were a minor snafu with getting part of our purchase delivered the next day, but I called and spoke with Joni, who went above and beyond to amend the issue to our satisfaction over the course of a couple of phone calls. Go check it out, and say hello to Ian and Joni if you see them! read more

If you're looking for a luxury shopping experience, avoid this Diptyque location at all costs. I went in on my birthday to buy my favorite candle and pick up my birthday gift, and the sales associate (French man with glasses) who "helped" me was rude, condescending, and clearly didn't want to be bothered. I told him it was my birthday and that I had an account. Not once did he say happy birthday - instead, he acted like I was lying and said he'd need to "verify" my account. Even after confirming it was my birthday, still no acknowledgment. He showed me some options for the birthday candle gift but pushed one specific one in a weird way. When I got home, I opened it to find it was discolored and dusty. On top of that, I asked for a fragrance sample, and he flat-out said they "don't have any anymore." Anyone who shops at Diptyque knows they can make samples on the spot, but clearly he couldn't be bothered. The attitude was so off-putting that even though I came ready to spend quite a bit of money, I decided not to buy anything else. I walked out feeling dismissed and insulted. For a brand that sells itself on luxury and customer experience, this was a joke. I won't ever step foot in this location again. read more

The Larchmont store is Diptyque's first SoCal outpost, and its second on the West Coast after its San Francisco boutique. The company decided to give the Larchmont location a refresh this summer, taking it from the darker library-influenced look of the 2000s to a lighter "Country French modèrne" aesthetic used in its more recent emporia. Which style one prefers is a matter of taste; there's something to be said for both. The new décor is dominated by shades of white, gray, and viridian accented with natural woods, and it fits well with the climate and local light. The store shows off how the company's candles and decorative objects can be used in the home, with personal fragrances displayed more prominently in the center of the store than before. Service is attentive and warm, especially to repeat customers, of which the store had several on my recent visit. The staff genuinely seem to enjoy working there and shows enthusiasm about the product. (If this is just good salesmanship, then let CAA know that Diptyque has the best actors in L.A.) I'm at a loss as to which Diptyque has the best staff; the best I can come up with is, "The last one I've visited." Add in their shiny new store, and Diptyque Larchmont is the must-visit store for the brand's fans at the moment. Now if only we could get a Los Angeles city candle from Diptyque... read more

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Besides their amazing candles and perfume, customer service is absolutely incredible and I LOVE this location! Will is always so helpful and friendly. read more

Diptyque products are developed carefully with a lot of raw materials, while the work is done manually, and production can only be done in small batches. So it's not too surprising with their hefty price tags. The staff here are super friendly introducing their different product lines. read more

Diptyque Larchmont - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I came in to buy a present and the sales associates were all friendly and quick to help. i needed a few gift boxes but there werent any that fit, so one of the associates offered to gift wrap them. I also picked up my free birthday present. Love coming to the store Rose body foam and Baies candle is my all time favorite! read more

The customer service at this location is top notch. Every time I come here the sales associates are wonderful and so knowledgeable about the brand. read more

When Diptyque first opened on Larchmont, I thought, why does anyone need a whole store just to buy fancy candles? I'm a little ashamed to admit that just a few years later, I am now a semi-regular purchaser of fancy candles, both for myself and others, and that I have a hard time passing by Diptyque without going in for some sniffs. The store is attractive and filled with heavenly scents from the full range of Diptyque products: candles, perfumes, soaps, lotions, etc. It's easy to follow your nose and show yourself around, but the staff is also very helpful. I remember the first time I walked in here, being a little amused that the sales lady recommended buying two candles that complemented each other well (I believe one was leathery, one floral), like buying just one $74 candle would leave you wanting. Now, I'd be like, oh, yes? tell me more. I've always gotten good guidance when I needed a gift, and have only had friendly service at the register. I also appreciate the little extras I get from being on the mailing list: the occasional mini perfume, or the free 70g birthday candle (I just finished burning my birthday Figuier last night). Diptyque makes undeniably great candles. I wasn't trying to get hooked, but my friend gave me a mini Baies a while back, and then I went to a party where the whole house smelled amazing because they were burning a big Baies candle in the kitchen. Now I almost always keep a Diptyque candle at home. I've also discovered Diptyque's true purpose, which is to provide an easy stop for last-minute gifts that aren't especially thoughtful, but make up for it by being famously expensive. No one is ever disappointed to get a Diptyque candle. It's hard to go wrong with a gift set or a classic scent, and worst case scenario, the candle gets regifted or burned with limited enthusiasm. I'm 37 with two small kids and a house I rarely leave within walking distance of Larchmont. Diptyque is a happy place for me, and I enjoy indulging in those fancy candles whenever I get the chance. read more

I've been waiting to purchase this for the longest tiCalled to place a special edition Do Son bottle on hold and a lovely guy named Ian answered the call. When I got to the store to pick up, he rang me up and gave me the best customer service. I felt welcomed & heard. He also offered me a water bottle on my way out! read more

Diptyque Larchmont - Do Son - Cosmetics & Beauty Supply Near Me - Los Angeles, California

I had a horrible experience at this location today. One of the SA (blonde hair male about 5'10") was incredibly rude and disrespectful that he pretty much ruined my shopping experience. I asked him if they had an item in stock, he rudely answered "yes" and walked away. I stood there stunned. I ended up purchased the item from another SA. I was going to purchase Christmas gifts for my family but I was so annoyed so I left. I understand everyone has bad days but when you are at work, please be professional and respectful to your customers. read more

I've been to several Diptyque stores, and this one provided a wonderful experience. The store is cute and cozy, but the customer service is phenomenal. Zoraya was amazing. She was generous with her time, explaining the exclusive scents, got to know our tastes to recommend certain products, and had such a great energy about her. I wish this were my local boutique! read more

walked in while roaming around larchmont and did not expect to fall in such love with a place!! thank you so much to Joni for all of your help! was honestly one of the best customer service experiences I've had and I left with a baies candle and a few other perfect gift recommendations. I will def be coming back for more scents and perfumes that I can't stop thinking about. Again Joni if you are reading this please keep up the great work, it is hard to find such great customer service and someone who genuinely loves what they do and is so great at helping people find something they never even expected. read more

I only have good words for Kathleen who always help me out to find a perfect perfume. I've been coming back for few times already for great customer service Kathleen provided. Kathleen spent over an hour showing me different scents of perfume. Definitely go back again. read more

Diptyque Larchmont - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Note: This happened like 3 years ago but never posted it. I got to visit Dyptique for the first time and wow! I'm still amazed! I was helped by The manager Isabel, who treated me like she knew me for years! My boss talked with her on the phone a few hours earlier asking her about a candle holder that he wanted for a present. He sent me there with his credit card to buy it and Isabel and her staff were super nice and kind. The presentation of the gift was everything! The decoration of the store and so neat and elegant! I fell in love with this place but I can't afford anything from them lol read more

Love their candles and I gift them often to friends and family. I really enjoy shopping at this charming and elegant boutique. The staff are helpful and knowledgeable and greeted me warmly. Great service overall. read more

There are no limitations for my love of these candles and the Larchmont store makes purchasing them a worthy experience. Now be warned, the candles are not inexpensive... they are for those who truly love classic, hand poured candles. I've ordered on-line, by phone and in-store and have had positive experiences each time! Bravo for diptyque, bravo for Larchmont! ps. The parking is tough here! read more

Diptyque Larchmont - My favorite fragrance from diptyque. - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Put some perfume on hold for my mom, they saved it for a week. When I picked it up everyone was friendly and helpful. I purchased some perfume a Diptyque store in Paris and this shop is in the same vein, design wise. read more

Their perfumes are niche and done well but the selection could be revamped now as we've smelled them all for more than a decade now . Candles are timeless as they are one of the best candles in production. Diptyque is more candles than perfumes to moi . read more

Diptyque Larchmont - Baies, Benjoin, Feu de Bois, Ambre, Vanille, Oud and Gardenia. - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Zoraya and Will were absolutely lovely when another location was unwilling to help me out with an issue. I'm so appreciative of their kindness and assistance, and I love both my new room spray and candle. Thank you for giving me a reason to visit Larchmont more often! read more

The total one stop shop. Pros: extremely nice layout and decor. Feel fresh and rejuvenated while in store. A total range of products. A designated men section as well with a range of men personal care products. Nice candle section in addition to sun lotion / sun screen section. There isn't many personal care products you couldn't find in this store. Also a section for fragrances. A taster for almost any product is also a huge plus. Smell, feel , taste any lotion or product prior to purchase. Store location is conveniently located on larchmont strip. Cons: price points are high and every visit is almost a minimum $100 visit. I feel a little priced out sometimes , however the shopping experience does warrant a price premium. Novelty: dp store is a can't miss on larchmont! read more

Diptyque Larchmont - Cosmetics & Beauty Supply Near Me - Los Angeles, California

A great and friendly store! The inside is beautiful and all the workers are very helpful. Joni helped me out today with my purchases and was very friendly! She recommended a great candle for my friend which I appreciated. read more

Thanks to the kind and knowledgeable store manager, Will, I had the most pleasant experience at this location today and I look forward to future visits! read more

I've browsed this store several times, but wasn't compelled to try Diptyque's products... until I met Nadia and Matthew. They were so knowledgeable, patient and really made me feel valued as a customer. I'm normally a really careful shopper, but because of their service I ended up buying two products (a Tubereuse and a Verveine candle). I'm loving my candles and plan to go back (and purchase) again. If you're in and Nadia or Matthew happen to be there, I'm sure you'll do the same! read more

Larchmont Village location-Bravo, tiny gorgeous store, excellent service and the lady helping me , Isabella was the best! Helpful, courteous, professional and well informed of their products! I am going to be loyal to this store! read more

Diptyque Larchmont - My favorite Diptyque Candles - Figuier and Tubereuse. Philosykos eu de parfum. These are a few of my....... - Cosmetics & Beauty Supply Near Me - Los Angeles, California

This is THE Diptyque location that you want to hit when in LA. Such friendly service and always a bright energy when I shop here. Huge thank you to Will, Ian, and Matthew for always being so lovely and welcoming read more

I stopped in to try a fragrance I've been eyeing. Zoriah/Zoraya (so sorry about my spelling), let me explore and answered all my questions with zero pressure. She recommended a totally different scent for me to walk around town and try out on my skin. I fell in love! Within the hour I was back to buy it. Her energy was spot on for the brand... well-educated without being pretentious, and kind without that saccharin sales vibe we all know. I really loved my experience there and I love my new fragrance! read more

I'm only here to say that Zoraya is God's gift to Diptyque, Larchmont, and retail everywhere. Just having met her after having a horrific experience at the BH location (w/ Maria) she literally revamped my love for the brand and I will forever frequent this location merely just to see her and will stay loyal to her wherever she is. She's super knowledgeable, kind, patient, just an amazing human being. THANK YOU FOR BEING YOU ZORAYA! read more

I'll start from the point that for many people it's hard to find a new perfume. I've been using Tom Ford, Chanel Blue and Gio Armani for too long:) so friend of mine suggested to try diptyque. I was surprised to find an official store close to my are. I've try few samples and I loved the smell. It's just gorgeous. Perfect combination for me. And the selection is huge, so you can find something sweet, not sweet and so on. So after I've tried few samples I went out to finish my shopping and also to check for how long it stays. After like 15 min I thought that I don't smell anything....just nothing....so I asked my friend like "do you feel it at all?" And she was "are you kidding me? I feel it perfectly"....so next day...morning...my T-shirt still smells with that gorgeous smell. It stays really long. By the way, they have a lot of different stuff like shower cream, soups, candles etc And the service is great. I got few extra samples also. The most important thing for me is the experience. Why order on amazon if you can walk to the store, browse different smells, have a nice conversation.....enjoy your shopping. read more

Diptyque Larchmont - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Okay. I visited this store to buy fragrances and there were no customers but me and two employees. First of all, they didn't even greet me when I entered the store. I was standing in front of perfumes for about 10 minutes to smell them but I had no idea what to get since I already own 8 Diptyque fragrances. I went near the register and was trying other products then one of them asked me if I was okay. I asked her a question whether it was a candle warmer and how it works. She answered me "it's just a holder." with no further explanation. She went back to the register and they were talking to each other for long time. I felt like I was invisible to them. I was pissed so I left the store but still no "thank you" or even "bye". I don't want them to babysit me but they need to know how to help customers. I don't know why they treated me like that maybe because I'm an Asian and look young so they guess I'm not going to buy anything? Whatever. I'm not going back to this store. read more

It was my first time visiting the store right before the holiday. David was so sweet, knowledgeable and awesome! He shared all his great recommendations, explained the origin and history about the candles and I had such a great experience. He made me so happy! Cathleen was super helpful and sweet as well. She took her time to pick out the right sense & suggested alternate recommendations. She was so kind, thoughtful and easy to work with. Thank you David and Cathleen! I love this store! read more

The scents from here are quite exceptional. A variety of multiple scents that will leave your nostrils filled with all types of wonderful smelling sensations! The staff here are some of the best overall sales women I've ever encountered. I come here to restock on scents for the office and on occasion for my home. I mean let's be real, these candles are indeed redolent but MAN do they cost a grip! I would say they're definitely worth the investment. If you take care of the candle (I make the sound like a pet) the candle will take care of you. Ha! This location is pretty new to the Larchmount area, only in business for about a year but rapidly spreading with popularity in and around the immediate area. PARKING is very limited in this shopping complex area. So be prepared to drive round and round for awhile looking for a space. There are a couple lots you may be able to pull into but for the most part, only meters. BACK TO THE REVIEW..... There is one sales associate in particular that is worth mentioning. Carol. If you happen to come in while she is working be prepared to be graced with some of the best customer service known. Very knowledgable about the product but also very personal. Not in an invading sort of way, but just pleasant enough one can't help but open up and engage with her. She's been consistent throughout my many trips to this location and a big reason for my constant drop ins is because of her. Service will always go along way with me. And here, they make a point to acknowledge and treat all clients with dignity and respect. Kudos to Diptyque and their amazing staff. Welcome to the 5 Star Club. read more

Diptyque Larchmont - Special Scent | Rosafolia | @ Diptyque - Cosmetics & Beauty Supply Near Me - Los Angeles, California

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Last summer I worked on a show with the most amazing woman. She was a badass boss bitch who ran shit so goddamn masterfully. But on top of all that, she smelled AMAZING. She told me she wore a parfum from Diptyque. Cut to last week when I decided to finally check it out. I work across the street and on a whim I went inside. I love mixing and layering scents. I very rarely wear the same thing for longer than a few days. I just change my mind a lot and am not always in the mood for the same scent. Thea helped me out immediately. I told her I was very interested in getting the 5 sample size set and we went through all the scents that were available for that. She told me the backstory of so many scents and let me sample everything. She helped me so much to decide which scents I would get. She even threw in some extra goodies which was so kind. I have been playing around all week with the different scents and cannot be happier with my choices. I'm so happy I was able to get a variety and not spend an arm and a leg. Surprisingly reasonable price to get the 5 set (about $105 for five 7.5 mL bottles). Thank you, Thea! read more

Zoraya and the rest of the team are the best at providing a great experience to all customers. They are very passionate about their work and knowledgeable. Thank you for helping my husband for choosing the best birthday gift. Now he's obsessed with Diptyque products, especially the Rose candles. Thank you for your great customer service. read more

Writing another glowing review of this Larchmont store. The manager was so wonderful and made my shopping experience very pleasant. I spent more $ than I planned but that's OK, I'm super happy with my purchases. So glad to stay loyal to this brand and to this particular store. Highly recommend. Oh... and they will mail products as well - so I'll keep that in mind for my future gift purchases. read more

Shopping during this pandemic is such a bizarre and scary experience. However, stepping foot into this gorgeous store I immediately felt welcomed by Cerome. He listened to exactly what I what I wanted ( a barely there, light summer wash of a scent) and helped me explore some SEVERAL new options. He also showed me the satin body oil, which I didn't even know existed and am now obsessed with - almost running out of my sample way faster than expected. I highly recommend this location & Cerome to anyone looking for a pampering gift for themselves or a loved one. read more

A little piece of Paris in L.A. Diptyque's first Los Angeles boutique opened in Larchmont Village February 2014. Diptyque offers elegantly scented candles in glass jars, home fragrances, infusers, personal perfumes and body care products. The scents will take you on a trip around the world. Explore, bring your favorite(s) home, and you will find yourself addicted to their therapeutic aromas. The shop interiors are 50's inspired Parisian chic fused with SoCal classics like the Beverly Hills Hotel's signature Martinique banana leaf wallpaper. The staff is friendly and knowledgeable. Based on what aromas you prefer they will help guide you towards your perfect match. Tip #1: Your favorite scented candle in a jar with your choice of the colorful signature Diptyque gift wrappings, is the perfect gift for the host(ess) of the dinner party. Tip #2: Put away your sweet cinnamon and plain vanillas. The Cyprès candle is purified Christmas in a jar. Highly addictive. read more

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