These people are horrible. The same service is even worst. They made it perfectly clear to me that Range Rovers are not for the black man. I submitted a business application. The rep called me immediately and advised I should submit a regular application because he basically didn't know anything about the business application. So, I picked up the phone and call to speak with the GM. The y connected me with the finance department. He tries to explain and then I explain. He tells me ok I'm about to submit you and I advised not to submit me to chase and they did anyways. It's really sad when you been a CEO for over 25 years and still have to succumb to systemic racism. read more

Jaguar Dallas - Text response - Auto Repair Near Me - Dallas, Texas

SERVICE Review - must read. Like so many other reviews, I experienced the exact same sleezy service from their maintenance crew. My vehicle has been flashing an assortment of display lights since 30k miles (under warranty). I took my vehicle in THREE times over the past two years to address the issue. They couldn't figure it out and never corrected the problem. Now here I am - at 59k miles (out of warranty) and I've received a completely new diagnosis requesting an alternator replace over 5k. After adamantly explaining that there's no way on earth it could be the alternator and equally complaining about the fact that this should be covered under warranty, I finally caved and approved the repair. They had my car almost 30 days. The very day they replaced my alternator they came back and sent me a text saying my car still has the same issues and NOW it's a sensor with an estimate of $2241 to replace on top of the alternator. At this point I decided to hop online and read reviews only to discover I'm not the only customer to have the experience of misdiagnosis, overcharged, unnecessary repairs. AVOID this place at all costs. read more

Service SUCKS at Jaguar Dallas. 2 chances. Same results. First time - Took my $100K F-Type S in with a battery issue in 2022 and they said it was fine. Picked it up and the next day the battery was dead. Second chance, took it in for an oil/filter change and an inspection in 2023. $400 later, was advised that they couldn't deliver on the inspection as their equipment was "down". Buy a Porsche or a Benz and do business with a company that understands how to deliver customer service. Great job guys! read more

if you like to deal with the worse customer service ever, buy a car here. Forget getting a loaner ever. i love my car but am never buying a Landrover again. Buy Audi, Mercedes or BMW, much better customer service. read more

This is the worst dealership I've ever had to be a part of. The customer service center is horrible. I gave them so much business in the past. All I got was bad service. After a couple of bad reviews they then tried to make things right. Now that my car is 11 years old and have over a 100,000 miles they don't want to help me. All I need is for my key fob to be programmed and they won't try to help. They say because they don't work on older cars. I don't consider this working on my car, it's just reprogramming my key fob. So people just remember you'll have to keep buying new cars before the 10th year or you'll get nothing from them!! No matter how much business yo give them now. read more

4 hours into my drive to Houston, my car started smoking. I called the dealership to see if they would take a look at my car and they informed me it was 30 minutes until close, but they would see what they could do. When I arrived Derrick and his team gave my car a thorough look, identified the problem, and assured me that I would be okay for the remainder of my drive. I really appreciate the time those guys took to give me a piece of mind before I left. read more

Called the dealership on a Saturday afternoon to see if I can get my wiper fluid topped up on my 2021 Range Rover. They said the service center closed but their shop was open. I asked if I can buy some at their shop. They said to check back on Monday and I cannot buy anything from the shop when it was still 3pm on Saturday. This experience confirmed to me why I purchased my Range Rover from Park Place in Grapevine who immediately told me to come by and they will top it up. This dealership and its staff just doesn't care about customer service. read more

My car got overheated due to they kept promised and promised to got a rental car for me. Then I have to paid $9k for repairs.

OK, I don't usually write reviews, but our service experience over the last four years at the Dallas Land Rover dealership has been exhausting. The sheer frustration and time wasted with them can't be quantified. Even with two cars under full warranty, with straight-forward warranty repair problems, they've allowed inept service advisors to consistently ignore correspondence from us. Once we've dropped off a car, it's taken hounding to get a call back within two weeks, at best. Loaner? Ha, almost always unavailable! They've been UNABLE to explain significant technical issues they'd like to charge you for and don't give necessary DETAILS on repairs, costs, concerns. ...Sadly, it's because the advisors are way out of their depth, like Ana G. Of all, the least helpful rep ever, who's shown over and over to be incapable of handling anything more complex than an oil change. The manager has been even more difficult and can't sort out basic concerns. Definitely not recommended if you expect even minimal communication or reliable service! read more

Update 2 : 8-25-2019 picking up the car was the worse experience until Henry came along. Walked in and was not greeted by the greeter (see pic) with attitude from the greeter. I was hoping someone came along and purchased her a carGreeter made one call for salesman and then left us standing in place for 15 minutes or so. We approached her and all you could see was her horrible attitude. Exhausting at this point. Harry showed up and actually did his job without an attitude. They say the all work as a team, while we were waiting there was an available salesman to help. He was so available he was still standing in the same place when we left at 5pm(see pic) The car inspector was in line with Happy! #ThatsTeamwork Update 3: 8-28-1019 Marcus the manager called to update us on some additional work..we were all in agreement. We disconnected. Minutes later he call to confront us about the YELP review‍he basically did not pass us on blah!! blah!! blah!!! Now I'm offended!!! I guess they forgot who the customer was. They act as if they purchased a car from us.."Marcus The Manager"when your team give crappy service you sir will always take the blame. No matter what. Take responsibility. Offer monthly etiquette classes for your team. Team building, Respect, Relationship building etc..I could go on, but I won't! read more

Smh ........ SCAMMERS in the service department. Sad that third party vendors are more honest and won't try to recommend you services you don't need. Land Rover Dallas staff is nice , BUT they lie in your face just to get your money. 90% of recommendations aren't even needed. But this is Dallas and the money is good here. So most customers just cut the check , no questions asked. Im better off driving up to Oklahoma City to get my car serviced at the Range Rover dealership there. read more

I researched, and found, the 2017 Discovery HSE I was looking for online and called the dealership. The extremely personable Mr Ken Rozenblum was FANTASTIC and showed me the loaner car they'd just taken out of service; I'd arrived shortly before my bank closed on a Saturday so my transaction was kind of backwards. He sent me to the bank with a no-pressure bill of sale to get the check. Upon returning, we looked at the car; screaming deal would be an understatement. Ken threw in moulded rubber mats which were one of the upgrades I'd planned for. The facility is brand new and, in Jaguar/Land Rover/Tata fashion, it's impeccable and pristine. From the restrooms to the showroom floor...stunning! The staff was so personable and warm. I HIGHLY recommend Mr Ken and his colleagues! read more

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Worst customer service. I cringe every time something goes wrong with my car and I have to deal with the service department. There's no sense of urgency. As if I don't need my car. Would never recommend. read more

Avoid this place if you can. Save yourself the time, and poor customer service experience. The only dealership that will leave you waiting for hours, all for you to have to go and ask them for an update. Forget about using there warranty, any time you need something replaced it is never covered. A complete money pit, and waste of time. I will be filing another formal complaint with jaguar corporate! read more

Baptiste and Greg Ford have truly made all of my range rover purchases outstanding and I highly recommend that you work with them upon your next range rover experience, the dealership truly makes me feel special and welcomed every time I enter their fine establishment. Baptiste (Mgr) recommended Matt and he delivered my new range rover to my home ! Matt truly a Range Rover specialist so please refer also to him . Once again, thank you gentleman of Snell Range Rover of Dallas! Antonio, Highland Park,Tx. read more

DO NOT GO TO THEM!! This is by far the worst experience I have had with Range Rover. I recently moved into the area and needed a bypass done. My old advisor at another RR dealer told me it would be no more than $800 including parts and labor. This dealership however kept questioning my decision for not replacing the whole system and then told me just the labor would be $1200. When I explained what the advisor said at another shop the response was "ok". They clearly don not care about the clients and only want to overcharge. I will officially be going out of my way to go to another dealer. read more

Just like everyone else is saying - we had an AWFUL experience. From Sales to Service to Reception - it was poor customer service. This was the same in both the Frisco and Dallas locations. It can't be a coincidence at this point, sadly this is just the culture. When I voiced my concerns to management, they apologized but that was about it. I don't want an apology, I want better service. Overall, I would NOT recommend going here to others, and we will not be buying another car from here. Below are just some of the highlights: Sales: Buyer beware!!! They will sell you a car without telling you that it only has 1 key fob. When you go to get in the car to drive off the lot and ask about the other fob. They said there's only 1, you'll have to buy another one...And wait, that's about $990 to replace it. As others have stated, they are also NOT knowledge about the cars at all! Had no clue about half the functions. Service: They will give you an incorrect estimate on labor, and then say "oops you owe $550 more" Receptionist: They will tell you, "I'm not sure what you want me to do, I'm just the receptionist" when asked if they can set up an Alto ride for me to pick up my car while my Service rep is tied up on the phone. read more

this place is horrible from the front desk receptionist acting childish and non professional, to the mechanic lying about the work being done on a vehicle there just money hungry and charge fees on things that arent even damaged or fixed on the vehicle! i dont know if its a prejudice issue at this lovstio read more

I've been a Land Rover owner twice now. From buying to service, I've never had a good experience at Land Rover of Dallas. The sales associates aren't very helpful and neither are the service agents. I just spent $400+ on an oil change and tire rotation. I'm covered by a regular new car warranty and extended warranty, and the concerns I had about my car couldn't be addressed without a $150 diagnosis fee. Even then, they wouldn't be covered by my warranties. What are the warranties even for? Next time, I'm going to take my business to Park Place Land Rover (where I purchased my car). Hopefully, their service department is more attentive/useful. read more

This is my second bad review of this awful, dysfunctional, incompetent, stupidly expensive dealership. I brought in my wife's 2013 LR4 for service over a coolant leak. Since it has 123k miles, I also asked them to do a 120k service. This is the cost: Brake flush: $192.99 - insane 120k Service: $723.41 -- ridiculous Air filter replacement: $194.98 -- really? 2 wiper blades: $248.85 -- screaming now Labor to replace a coolant outlet pipe, water pump and thermostat: $1,995 -- this is not a joke. Water pump and thermostat housing: $872.84 To top off the insane prices for parts and "service" the car was not ready when I came in the day after they told me it was ready. They took 4 days because the basic parts needed were not in stock. When I asked for a loaner during the 4 days I was without the truck, I was told none were available so I had to go rent one for $232 from Hertz. When they pulled it up after a 30 minute delay, the "check engine" indicator came on and they took it back to change a faulty sensor. I have now been here in the lobby for an hour with no end in sight. Do not buy a Land Rover or Range Rover! The cost of ownership is insane. If you do buy one, buy it from anyplace but Land Rover of Dallas. They are extremely expensive as to service, never have the parts, never deliver the service on time and are frankly the most dysfunctional, incompetent bunch of price gouging idiots I have ever dealt with in 40 years of buying cars. Now the people. The cashiers were super nice and tried to make things as good as Hell can be. The service advisor provided sympathy in a calm manner, but he was like a concierge to your Medieval torture experience. The only thing good about Land Rover Dallas is the location. The next nearest dealership is in Frisco. I would crawl to Frisco over burning coals and broken glass before I would go back to Land Rover Dallas. read more

I was considering purchasing a Land Rover but after all the negative reviews without any responses from this company I'm a hard PASS! It seems as if the sales experience is good but the service department is a disaster and who wants to spend 140k on a vehicle that incompetent people will try to work on to no avail. Sorry Land Rover but you should really address this major issue. read more

Very professional. The Land River Dallas lives up to the Names history. Very Satisfied.

I have no idea how this place stays in business, Greg Ford in the service department must be someone's nephew, nothing else makes sense. If you can afford a car at this dealership than you have many options, all of which are much better options. If you do buy from here, they will not honor your warranty read more

Terrible took my car for a week just to give it to me back the same Defective Do not have Allen as your service advisor. Spoke to the manager he had me come in to work with someone new just for new advisor to give me a service date for over a month from now, I'm driving over an hour in traffic to get service dates that doesn't make any sense to me. I will never recommend anyone to get a Range Rover with all the issues I'm having and can't be fix. read more

For the second time, I tried to get my car in for service. This is not "routine" service...the "check engine" light is on. I was told they could make an appointment for me on March 19th (15 days from today)! What am I to do for 2 weeks. So, I called Autobaun of Ft Worth. They are coming to pick up my car on Wednesday and deliver a loaner. read more

WORST dealership ever They were not being honest and sold us a car with a completely broken gearbox. Before we bought the car we had them check to make sure there's no problem with the vehicle and they told us everything was great. Then the next day the Engine light turned on while we're on the highway. Now we have to tow the car all the way to LA and have the other dealership check. Then the other dealership found out that the gearbox is scrapped! read more

This dealership is in over its head. I have taken my Range Rover Sport there several times for service but decided to go to Frisco after getting tired of the poor and chaotic experiences at Land Rover Dallas. After getting a tire rotation at Land Rover Frisco, I realized I was over charged for a tire rotation I got at Land Rover Dallas the prior year. I was charged 60 too much because they did a road force balance with the rotation when a normal balance would have been fine. Because of the usual chaos when I dropped my car off, no one explained the different balance options to me. My first experience at Land Rover Frisco has been much better. Land Rover Dallas may be understaffed, not sure. But they do not understand that the service experience for a luxury vehicle needs to be at a high level. Do not bring your Land Rover here for service. read more

Worst customer service on the planet! Non responsive staff and sneaky sales tactics. Tried to take back a CPO designation saying it was a " misprint" and service reps never return calls until they are escalated to management. Terrible!! read more

I have a 2023 Defender, the second one I've had, I bought both cars from this dealership, I had to get rid of the first one due to multiple issues; the car had electric problems, sometimes it wouldn't start and all the digitals would go out completely for several minutes. The "technicians" told me they couldn't find the problem, this was an exhausting experience, I brought the car back to that shop several times hoping to get it fixed but everything they said to me was.. we perform software updates and the problems should be solved.. they didn't solve ANYTHING! Now with this new Defender I have very similar problems. My car has been back at that mediocre shop for almost 2 weeks now, the sunroof was defective and I ordered an air compressor, plus the car makes some weird clicking when I am about to open the door (I have reported this problem before and every time I have done it, they tell me the same BS.. we can't hear it sir) so I recorded several videos for them, now they've heard it.. the car has been sitting parked at the shop all this time, they haven't finished installing the sun roof, the air compressor has not been installed and nobody has addressed the clicking problem. This car is not cheap, I can't afford to have it parked at that pathetic shop. If you are thinking about getting a defender, maybe you should consider getting a Nissan or a Hyundai, much better options! And if you own a piece of junk made by Land Rover that needs repairs, take it to any other shop or dealership. This place is beyond mediocre. I don't even dare to give this place a single star but I have to in order to upload this post. read more

I found what I wanted online in their used inventory. A few phone calls and Gregory Langfeldt had everything ready and waiting for me when I arrived at the dealership. Gregory would have received 5 stars. The finance department 3 stars or less. I already had financing arranged and made that clear when I arrived. However the still ran my credit through several avenues. While at the dealership I started receiving calls from the Land Rover Finance Company. I had to make it clear to them I already had financing arranged. I later checked my credit and found it had been run through 2 additional credit agencies. I keep close eye on my credit after an episode of fraud. This was my only negative about my purchase. If you are looking for a Land Rover or Jaguar vehicle, give Gregory a call! read more

Jaguar Dallas - Auto Repair Near Me - Dallas, Texas

I was actually really pleased with the service department. The sales staff not real knowledgeable on the products and seem to care more about the commission than getting the right vehicle for the customer. With that being said the service department on the other hand exceeded my expectations. And I Will Be taking my vehicle back here as it is now my preferred land rover service department in the Dallas Fort Worth area read more

Horrible service all the way! Nobody ever answers the phones and If by some miracle you manage to get an appointment for a service, be prepared to wait with no access to info and then be charged a ridiculous amount for the "fixed" issue to return even before you leave the lot. Have had an issue with the front sprinklers for 2 years on a 2018 Discovery which they can seem to figure out, they now have the nerve of telling me it's no longer covered under warranty ... 2 years!!!! Incompetent service team, bad quality over all. Long gone are the days of solid Land Rover engineering. Stay away for this car and especially this dealership! read more

Do not take your car to the Jaguar dealership in DFW Grapevine. I was informed that my vehicle needed approximately 14k worth of work that included engine with a coolant leak which was untrue. I asked what was causing the coolant leak because there was no spill or dripping constantly flowing from the vehicle. Dealership could not provide an explanation and stated that repairs were needed. I decided to get a second opinion. Took my vehicle to three other dealerships including the Jaguar of Dallas who provide the 7K estimate of coolant leak without an explanation. Two other dealerships provide a 3-4k estimates stating that the vehicle needed a vacuum pump and lower front arms replacements which was paid and fixed. There was no coolant leak or bad engine; however, the vacuum pump contributed to oil splashing. I was disappointed to learn that Jaguar dealerships are untrustworthy and only interested in up charging their loyal customers. Not only were there actions misleading, but prompted me to buy me another vehicle because I refuse to advertise Jaguar. Before this incident, I was a proud Jaguar owner for 20+ years and my previous jaguar was only 7 years old. My advice to Jaguar is to hire trustworthy and knowledgeable mechanics in their dealerships to provide accurate estimates to their customers. read more

Matt Woosley and Price Clark Matt is a great asset to Park Place and is great at communicating with my customers and Friends. Thank you again and we look forward to seeing you for our next Car. As always you have my Highest respect. Price thank you for being nice to my credit union she spoke highly of you. read more

Dropped off my car Monday for an oil change, recall ck, alignment, & ck a noise in the backseat. No Communication. Would not return my call. Finally got through to the service guy. Car ready Thursday. No alignment done. He actually argued that I never asked for it even though my husband was a witness. $312 oil change!!!! NEVER COMMUNICATED PRICING. and... my coolant light is on after the "service." Do not trust this service department read more

Jaguar Dallas - low coolant after service?? I doubt they even completed the service. Do not trust this dealership. Bad communication - Auto Repair Near Me - Dallas, Texas

Updated EDIT Since writing the original review below, management has contacted me and we are working together for resolution. I do appreciate this effort by upper management. Will update once issues are resolved. About a month ago (Dec '19), I had an appointment & dropped off my 2016 Range Rover (full size) for some warranty work. They were backed up and said it would be about a week or two. No worries, I understand holiday times may be hectic. I called a week later for status but the person who pulled up my record said I had to speak to my advisor as she had information. Finally got in touch with my advisor who says (without remorse or an apology) that they have WRECKED my Range Rover the week prior. I was stunned. And asked why they didn't contact me. She says she did call once. (Just once...it has been a week!?!?!?) She then states that "accidents happen" and they will fix it in house. They agreed to provide a loaner. I went to pick up the loaner and was shocked at its "compactness" & it did NOT have the half a tank of gas I was to return it with (or be charged). Nonetheless drove off thinking it would only be 5 days. The following week they called and said their insurance company (@travelers insurance) would now need to be involved. Initial estimates are $5K damage and another week. I asked if we could have a bigger loaner (growing kids) and they agreed. They asked us to come in at 12:30 (January 4th) to pick up new loaner. Upon arrival we had to find someone to greet us...then had to wait about an hour as we watched several others walk in & immediately get their loaners. Can you imagine our feelings at this time? Being ignored & pissed off is not fun... Finally, we were given a slightly bigger loaner that was complete with someone else's fast food leftovers, trash, and a wonderful odor. No words. We just wanted out of there at this point. Here we are today, their insurance calls me and says the damage is now $11,890!!! And won't be ready till sometime in February...WHOA! He also tells me there is also an issue because the body shop has raised their rates for 2020. (Obviously not inhouse repair as originally communicated.) I ask how is that my problem??? Am I responsible for body shop raising rates on my vehicle that LAND ROVER DALLAS wrecked? He did say price was not my problem but not sure why he had to bring that up. Throughout this process, I have emailed the management staff including their GM, Wayne Cloud. My last email (earlier today) asked that he call me anytime. ABSOLUTELY ZERO response from anyone at the dealership today. I think enough is enough... The only contact I have received was from Eric, the Service Manager, a few weeks ago. (I should say he is the only one that has apologized but crickets from upper management--EDIT January 21 contact made by Upper Management: Currently in discussion for resolution.) My questions: The Warranty Work is still not complete and ends in February. Will I now have to pay for the original warranty work...when it was brought in 2 months prior (once February hits)? How exactly do you back into a concrete pillar with a HIGH DOLLAR Range Rover with all the sensors & beeps going off & back-up camera? How fast are you going to do $12K damage in REVERSE? Negligence? How much will my Rover be worth now due to Land Rover Dallas negligence & $12K in damage on car fax report? Diminished Value? Do I just accept the loss of value? Is that fair? Can I not have a loaner that is the same size as my SUV that LandRover Dallas wrecked? Does this happen a lot at LandRover Dallas? Is Traveler's Insurance aware of how LandRover Dallas drives client's vehicles? Who owns Land Rover Dallas? Do they care? What kind of Customer Service Training does Land Rover Dallas utilize? Why won't Land Rover Dallas management call me to discuss? The adventure continues. RANT OVER. read more

I came for an oil change and was charged an absurd amount, I told them to cancel it 5 minutes later and they said that they couldn't because they had already drained the oil. When I originally talked to them they told me the service would be 2-3 hours long, however somehow they had drained the oil 5 minutes in.... Do NOT come here, have never felt more disrespected. They call themselves "professionals", yeah, professional SCAMMERS! read more

BUYER BEWARE DEALERSHIP AND MANUFACTURER WILL FIGHT YOU ON LEMON VEHICLE. Purchased a brand new 2020 Range Rover velar with 35 miles on 2/17/2020 the sales rep was awesome everything was great. On 5/31/2020 the vehicle brakes malfunctioned. Vehicle would not move and had to be towed. June 3rd we were assured the ABS brake part was fixed. NOPE! June 5th the car broke down again, would not move, had to be towed. Also-you can't ride in the tow truck due to COVID19. What an inconvenience..gets worse...dealership said we have to file a claim with the manufacturer. GOOD LUCK GETTING AHOLD OF ANYONE AT CORPORATE .. after finally getting in touch with the Manufacturer they told us they couldn't qualify this as a lemon unless they received feedback from dealership. After several back and forths we've put in multiple executive complaints since this dealership took our money on a vehicle that no longer works. @landroverusa has been a nightmare to work with. As of today I've been told it's going to take 8-10 weeks for the new brake part to be manufactured in the UK!!! Dealership called me on Friday and told me they replaced the BATTERY because there was a voltage issue!!! Issue after Issue and we STILL don't have our vehicle. We are paying a car note on a vehicle we don't have. Again BUYER BEWARE you have to crash and die in a lemon vehicle for these companies to take this seriously. So disappointed at how Land Rover is handling this. We had so many friends and family we referred but after this they are taking their money elsewhere. Hopefully you won't be treated like this if something happens with your vehicle. read more

Jaguar Dallas - Asked me about their service - Auto Repair Near Me - Dallas, Texas

DO NOT BUY FROM THIS DEALERSHIP!!! IM REGRETTING IT BIG TIME!!! Going thru a very bad experience RIGHT NOW! with these Rude, Despicable people! I purchased a 2021 Land Rover RR Velar P400 R-Dynamic I purchased this vehicle on Saturday 06/12/2021, drove it approx 120 miles that day. Next morning 06/13/2021 heading home, approx 3 minutes into the ride, the car begins to sputter and misfire violently We stopped to add fuel, thinking maybe the fuel in the tank (from dealership)was bad..... topped off tank and continued home sputtering all the way. Scheduled a time to bring car into dealership service dept Dropped off the Velar on July 6th at the Service dept Land Rover Dallas Expected to receive a "loaner vehicle"at the time of dropping off, but was told by my service advisor Jonathan Siegel that "we have no loaner cars available at this time". That was literally 4 weeks ago..... when i dropped off my car to get repaired, with 475 miles on it, Today is August 4th..... and I STILL DONT HAVE MY CAR BACK! THEY CANNOT FIGURE OUT WHAT IS CAUSING THE SPUTTERING AND MIS-FIRING!!!! THEY CANNOT FIX IT!!!! Never mind that they had already had my car for 4 weeks, No loaner car available during the entire 4 weeks ( i inquired multiple times during this 4 week period) Never mind that I had just purchased this car 3 weeks prior to bringing in for repairs..... at this very dealership, literally off of their showroom floor! Never mind that my car only had 475 miles on it Never mind that I just spent 100k+ on this vehicle .... and that most people would and can expect their BRAND NEW 100K CAR TO RUN SMOOTHLY, WITHOUT ANY ISSUES FOR LONGER THAN 3 WEEKS...and surely more than 500 miles before breaking down! So I still have not heard back from my service advisor Jonathan Seigel ..... Not since July 21st ....today is August 4th I emailed Wayne Cloud, The General Manager of Land Rover Dallas on July 27th, Still have not heard anything back from him! Bottom line is this .... I purchased a vehicle from Jaguar Land Rover Dallas on June 12th, ! Vehicle began having major issues the very next day!!! (June 13th) Made appointment for service on July 1st dropped off car on July 06 at service department Land rover Dallas Service advisor assigned to my vehicle was Jonathan Siegel I asked for loaner car, was told "none available" at time of drop off.... Asked about a loaner car a couple more times during the following 4 weeks...while i wait for mine to be repaired....."none available" I asked questions about my vehicle status a little harsh or bluntly after waiting and being patient one time and now nobody will even call me back or text me back....I emailed General manager....No response!!! I even went online and contacted Land Rover USA corporate, Customer relations department..... and explained the situation calmly and professionally .......and NO Response whatsoever!!! These People just don't give a crap! Nobody will call you back, They absolutely dont care that they sold me a defective vehicle! They dont care that my car has been in their service dept for 4 weeks now! You would think that knowing that they sold me this POS ... they would at least give me a loaner car to drive while they work on mine??? They have had my car in their possession for more time than I have had it ...... I think they should make my payments on it! UPDATE 08/04/2021 - I was contacted by Ana Gallegos (another service advisor that was instructed to contact me) and she has informed me that they ordered a part, but that Land Rover USA has informed them that at this time they cannot give anybody an ETA on when that part will arrive...... WHAT!!!! I asked once again for them to give me loaner car to drive while they work on mine......being that my car has now been in their service dept. for 30 days now! ...... she did not respond! I filed a complaint with the BBB I filed a complaint with the BBB Auto Line (national) I just filed a complaint with Texas DMV "lemon Law Dept. (This vehicle qualifies as a LEMON) read more

Take your car here and you'll find that it has 99 more problems than you thought it had. Two months and several thousand dollars don't be surprised when it breaks down (the day after pickup) and the employees act dumbfounded. If you like wasting money take your car to Land Rover Dallas. If you have any sense take it to Du South! read more