Left standing in the waiting room 20 minutes before even being recognized…read more Refused to treat my obvious problem without $300.00 worth of X-rays. Rude and inconsiderate staff,

Bettina Civil is the worst office manager of all time. You could get better customer service at…read moreMcDonalds. She called me to reschedule my appointment made 6 months ago and when i showed up at the new time i was told i was late and would not be seen! She asked me to leave the premises and hid in her office without looking for any resolution. Disgusting!

I've had work done there before. Now, in this economy, I can't afford insurance. Their "protocol"…read moreis now $150 just to walk in the door. They already have my history and I just need a simple filling. Nope. They won't even offer a quote on a simple filling.

Service on 1/5/2026. This practice is exceptional from top to bottom. We have been with them for a…read morenumber of years and the service is exceptional at every phase of the experience. Courteous, friendly, and very professional. I recommend this practice without reservation.

I could not be happier with my experience with Hickory Flat Dental Staff and Dentist. Juan was very…read morefriendly and great at his job. Alexandra was also very Friendly , knowledgeable and professional. She help me with my consultation ,cost and insurance. Dr Lee and DR. Chong made me feel very comfortable about my treatment plan and up coming procedures. The best experience I have ever had at any dentist. Thanks!

I went here once and then moved, since then i've continued to come here. I do live 2 hours away and…read moremake the drive. I had to reschedule my appointment yesterday from 2:00pm to 11:30am. I get here at 11:20 and am i told i was late and they cannot see me. The lady yesterday told me 11:30 not 11:00. What a waste of time, and gas. She didn't seem to be understanding at all. I am extremely frustrated and just wasted 4 hours of my day driving for nothing.

This is the best dentist office ever!!! The entire staff are…read moreextremely friendly and efficient. They made me feel comfortable from the first day I came there I love the hygienist Niecy. . She is so sweet gentle and friendly. Dr. Lee is amazing. He is really friendly down to earth makes you feel comfortable and confident.

I had nothing but problems with this dental office! My first procedure the dentist gave me a shot…read morein the back of my mouth that was extremely painful and for the next 6 months I could not open my mouth wide enough to even eat a skinny sandwich. Everything had to be cut up small before I could eat it or I had to just eat soft foods. Every time I went in there I had to see a new dentist - they just cannot keep qualified dentists in that office. The last procedure I had done there was a crown and they put it on wrong!! I had had enough with them and I found a new (very good) dental office near Canton and they told me that crown had been put on incorrectly and therefore I had developed a cavity at the base and the crown needed to be replaced. I called Dentistry at Hickory Flat and let them know that I had to pay to replace their sloppy work and I would like to be refunded the $157 that my insurance company is not going to pay and they refused.

Have to say I love their service till the first time that the receptionist answered the phone till…read morethe part that I had to come in. I already booked my second cleaning even though Im still far away from it haha. Thank you for the great care and the amazing quality.

Unfortunately, with the changes in ownership and Dr Shenk leaving his practice, the quality of work…read moreand care has declined while the charges have increased significantly.

I didn't like their cancellation policy so I cancelled my intake appointment. While I understand…read moretime is money, things happen. Something as simple as backed up traffic could make you late. If you're on a fixed income that cancel fee could set you back significantly.

Very friendly, thorough and pain free treatment. The quality of care exceed expectations therefore…read moreI highly recommend this group for your dental care!

I've lived in 4 different countries , and probably 10 cities so I have some dentist experience…read more We 4 moved here 2 years ago from Austria and Dr Kisling is our 2nd (and permanent) dentist. Good communicator and sensitive , he gives me the feeling that our health not something else is priority#1. His staff is also very professional and friendly. If I could change one thing it would be that the treatment rooms can be noisy at times with busy staff and parallel treatment of patients

Our family's experience with insurance billing has been frustrating and confusing. During our…read moreefforts to resolve a billing dispute, we were told that the office had struggled to keep up with a large number of Delta Dental claims, and we experienced unexpected and unreasonable charges related to error on their end applying for insurance benefits. I would strongly encourage families to keep detailed records, verify insurance claims directly with their carriers, and request a complete accounting of all charges, payments, and insurance submissions throughout treatment. While we appreciate the clinical care provided, the administrative and billing process has been difficult to navigate and remains unresolved to our satisfaction.

Dr. Anderson is the best dentist I've ever had. He explains what he's doing as he does it and makes…read moreme feel like we are making my care decisions together. The technicians and hygienists are friendly and the office has a family vibe. I love going here and I am so glad I chose this randomly off of my dental insurance provider list.

Our dental insurance changed so we had to find a new dentist last year. Dr. Anderson sponsored our…read moreneighborhood outdoor movie night and came out to meet the neighborhood. I was impressed so we have been going to him for the past year. Everyone was so friendly and helpful. A full cleaning, x-ray and exam in 35 minutes. No, he doesn't rush - you get the full treatment but you don't waste your time waiting in the lobby! His office manager is truly an asset - she was so helpful in finding the right appointments to meet our crazy lives. Thanks Dr. Anderson!