Wonderful service!…read more John fixed my shoes so quickly, and with better heels than I originally requested. Thankful for the great and quick work!

Took my son's baseball glove for repair and the fix appeared to be fine, no issues…read more After a few weeks it broke again, not sure why but needed a fix again. (Even if it was at my expense). When we went into the store we explained it had just been fixed and before I could get anything more out, he started yelling at us and telling us "he didn't fix the glove, that's not his work!". I explained it WAS fixed there but either way, we just needed to get it fixed again. He insisted we were never there, wasn't interested at looking at his records and refused to fix it. I understand if you don't want to fix, but telling me I was lying and yelling at us was completely unacceptable. He explained he was the best in the business and maybe that's true, but no excuse to yell at customers and call them liars!

I brought a vintage Louis Vuitton tote with dried out and broken straps…read more Naperville cobbler quoted me around $100-125 to replace the Vachetta leather straps. As it turned out, I was able to buy the Vachetta leather straps and they stitched them on. They only charged me $40 which was great! They did a nice job so I'm bringing more vintage Louis Vuitton items for refurbishing. Nice gentleman at the counter and very knowledgeable too! Also, they do not take credit/debit cards. So bring your checkbook or cash when you come to pick up.

Needed a new heel. Work was exceptional and one could never…read moretell there was ever an issue.

He was so kind and fair priced and did great work! He saved me a lot by repairing a pair of shorts…read moreand my suitcase.

At one time the best. New owner--not so much. Took a pair of sandals in to have Velcro closure…read morereplaced. Charged me $25 for two 1 1/2 inch x 1 inch pieces of Velcro. I say two--because they didn't even bother to replace the fuzzy part. Still won't stay closed!

Took my Louis Vuitton Luco tote there to get an estimate on replacing the 2 straps, that's it…read more Was quoted a whopping $800 and 6 month turn-around time! Wow! I could have Louis Vuitton do it for less time and money. As it turned out, I went to Naperville Cobbler and got everything done for under a $100 and ready in 1.5 weeks!

The best shoe repair - especially Louboutin maintenance - I've ever encountered. Kind people!read more

What a hidden gem. My old go-to guy in Naperville sold out to Taco Bell and retired. They're…read moreactually closer to me here. Prompt reasonable friendly service, obviously keeps him busy. I had received an expensive pair of shoes for a gift. I didn't wear them initially and they fell apart once I did. Kuru (brand) wouldn't take them back because it was past their warranty time. Kinda shitty thing to do after buying dozens of them over the years. Fortunately I have a new pair of shoes for just $14. It's a little tricky to find but just look for office/restroom signs near H&M entrance to the mall on 2nd floor, and head down the hallway. They carry all kinds of accessories for your feet/shoe needs.

I was initially referred to Yorktown Shoe Repair Center this past December by the people at Famous…read moreFootwear, also at Yorktown Mall, when I couldn't find the shoelaces that I was looking for at their business. Not only did Jose Verde have suitable shoelaces in stock, but he also did a great job of shining my two pairs of dress shoes in only half an hour and at a great price! Since then, I have been back to Yorktown Shoe Repair twice - once for a further shoe-shining, and once to have one of my pairs of dress shoes repaired and to buy accessories for shoe care. And again, Jose did the necessary work in the agreed-upon time and at an eminently fair and affordable price - and he did a GREAT job, too. He also has a great selection of quality accessories for shoes, including shoe polish, shoe applicators, shoe brushes, shine cloths, anti-slide guards (for shoes with "slippery" soles), shoe horns, and, of course, shoe laces. He and his wife are both very personable and very professional. I do like Tony's Shoe Clinic in Oak Park and Lou's Shoe and Luggage Service in Park Ridge - but, given where I now live and where I now work and where I now go to church (every day of the week) I'm very happy to have this hidden gem of Yorktown Shopping Center right on the way to and fro. STRONGEST POSSIBLE POSITIVE RECOMMENDATION for Yorktown Shoe Repair Center, located on the upper level of the mall, on the west side of the complex (right down the same hall as the mall offices and the upstairs men's and women's restrooms, in fact). And I'm going to continue to go to Yorktown Shoe Repair Center for all of my shoe-repair and shoe-accessory needs!!!!!

The "shoe service" is pristine and wonderful. The "customer service" is all over the place here…read more The older gentleman at the counter has to check with his wife for EVERYTHING: even though he'll promise that something will be ready on a Friday and charge me the $6 for a service (that I've already had done here before), SHE will then call back to say it won't be ready at that timeframe, and this is the last time she will accept that price. Several times I've had Paul's shoe service punch a 2 mm hole into the middle of the spine of a leather notebook (see photo). I have at least six of these notebooks that they have punched holes in. On my most recent trip in I was charged the same price I've been charged and promised that my new project (one single notebook witha hole punch in the spine ) would be finished by Friday. Mary called me the following day to explain that they would no longer be able to charge me the six dollars. I love working with small businesses so I asked what the updated price would be. She became very defensive and explained why the price point would be different. "Thank you for the explanation but what would that new price be?" Again even more flustered and defensive. She explained that she didn't even know what the price would be and that normally the price would be between $20 and $30, and that I've been getting "the deal of the century". She also explained that they gave me bulk pricing for my previous notebooks. She then threw that older gentleman under the bus and said "I don't know why he would've told you Friday. We're extremely busy. These won't be done till sometime next week." Overall, I'm turned off by the lack of information the lack of communication between employees and the attitude I was presented with when asking further questions. I'll be taking my business elsewhere going forward. It seems like I was just too small a project for them and they didn't know how to deal with my projects.

Shoe shine is poor. Cannot do a high gloss polish…read more Nice people though. Other services better.

I brought 3 pairs of boots into Ricardo. 2 pairs were over 10 years old in need of heels and…read morecleaning. 1 pair was under a year, but frequently worn and in need of heels. I love all 3 pairs and have not been able to find anything remotely equal. Ricardo was very responsive. His communication was professional and informative, and his pricing was fair. He does great work. All 3 pairs of boots look brand new. I cannot say enough good things about his craftsmanship. It's hard to find good repair services at a fair price. Serrano's is your answer.

Found this shop on Yelp and it been great. Ricardo is not only knowledgeable with leather shoes…read moreand purses but does a very good job on sneakers! He also does a great job with cleaning and repairs Rose B

Excellent customer service! I went in for a shoe repair to have new taps placed on a pair of heels…read more Not only was the price reasonable, but they were very quick and efficient! I was in and out in less than 10 minutes! Make sure that you have cash though, as they don't accept cards.

Fabulous service! Fair prices, friendly owner, customer oriented. Good old-fashioned repair &…read moreservice. He even touched up a mark on the satin heel, which I noted, but failed to report. SO glad I found this shop. I'll be back.

Great Service Great Prices can't get a better service for shoe repairs! This Professional can make…read moreANY pair of shoes look like "New" again.

Great place for shoe repairs! Have been a customer many times and will continue to support this…read morebusiness!!

Not only did Sunny do a great job but he is such a nice person. I came in and asked for simple…read morepatch on a backback but he suggested a much more labor intensive process for the same price and it looks so much better than what I suggested. Please support sunny for all jobs big and small.

Beautiful craftsmanship at a very reasonable price. Very quick as well bag was ready in a weekread more