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    Services - XYZ HVACR

    Water heater installation

    Water heater repair

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    25 days ago

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    Ask the Community - XYZ HVACR

    Comfort Controllers Heating And Air Conditioning

    Comfort Controllers Heating And Air Conditioning

    (15 reviews)

    We had this company install our HVAC unit about 2 years ago, and were initially impressed with…read morethem. 3 weeks ago, we started having problems with the heat shutting off over night, leaving our house freezing cold as the temperatures dropped. We had a technician come out twice unable to figure out what the problem was. We spent TWO FULL WEEKS calling daily to ask to speak with a manager or someone in charge (our goal was to figure out how to troubleshoot the problem since the current technician couldn't figure it out), and not once did we receive a callback. At various points, the operators we spoke to expressed their sympathies and disbelief, that no one was calling us back, and repeatedly marked our callback requests as 'urgent.' After 2 weeks and no response, we had to call another company, who were able to diagnose the issue and fix it within 30 mintues (turns out Comfort Controllers incorrectly installed the unit in the first place). Luckily I was able to find someone to fix it, because Comfort Controllers still hasn't called me back over 3 weeks later; as far as they know we're still sitting in the cold, but it's clear they couldn't care less. Could not recommend this company less if you value communication, accountability, or work done properly.

    Very disappointed in trying to schedule an appointment. First time was a no call, no show, now I'm…read morejust leaving messages and no one is returning my call to schedule a routine maintenance. A former employee was very nice to suggest that she would contact a manager for me to schedule the appointment. I might have to take her up on it considering what luck I'm having. Very frustrating experience. I would give zero stars but that's not an option :(

    XYZ HVACR - hvac - Updated August 2026

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