I wanted to edit my review because I truly appreciate Maria for reaching out to me in every way that she could. Also for trying to fix the problems along the way. Although there was some communication problems in the beginning. Something that will hopefully be made more clear to the customer when getting items sized. Like letting the customer know that it is sized by an outside person, and that it will be picked up and dropped off on certain days. I appreciate that the store resized my husband's ring to fit better. I also appreciate all the calls from Maria and the customer service from America. I also believe our sales girl was Crystal and she was great as well. Thank you again for working hard to satisfy your customers. read more

Daniel's Jewelers - Jewelry Near Me - Menifee, California

If I could give them zero stars I would. I cannot begin to even describe how unprofessional and rude they are at this location. My mom brought her ring to be be serviced & tightened, and They switched my mom's diamond stone to another diamond and assumed she would not notice (she's had the same stone for 17 years). Eventually switched it back to the original and pretended my parents are just delusional ?. When I would call to ask when my parents could pick up they would hang up the phone. Do not trust them with your jewelry. Staff has no manners or morals. read more

Ask for Priscilla! She was extremely helpful when my fiancé and I went in and were having an issue. She went above and beyond to satisfy our needs and to accommodate us in every way she could. I left extremely happy that day. I don't think anyone else would've given us the same service as she did there. Thank you so much Priscilla! She would be the only reason I would ever go back. read more

Worst place in town. They shouldn't even have jewelers in their name I would not recommend bringing any of your jewelry here. Worst customer service ever. I'm glad they show their true colors, and I will never be back terrible service. I should've read the reviews before coming here. I blame myself also don't make the same mistake. Go to reputable jewelers instead. read more

Went to Daniel's today and was greeted and helped with Patty. She showed me everything. I was interested in with a great smile and offered me the online pricing. If you need something cool for a present or Mother's Day, that's coming up soon. Don't forget to stop by here and ask for Patty. She will hook you up. Thanks, Patty. read more

This place sucks man. My husband spent thousands (8k) on my engagement ring and within 6 months I've had 3 diamonds fall out of the band already. They've resized the ring twice still gotten it wrong. Also why the hell are they sending my ring out to get fixed elsewhere... it's been over a week now and my ring still isn't ready for pick up.. avoid this money hungry place and go to Kay's jewelers instead. read more

Called this location and they tried to up the price on me! I called the location in Temecula and Perris both are on the same page on the price of a men's wedding band I was looking at. When I called back to this Menifee location, they were all being rude and said that I was "lucky" to be getting that price to go with them but they cannot do anything about it. What the heck? Aren't you guys the same company? Why are you charging me more? Then she continued to argue and say "well maybe they don't know what they're doing and they are new" don't come here! Go to another location. Zero stars if I could read more

Stopped by to get a few of my watches tuned up and after a few minutes and no one asking if I needed help I finally asked someone if they serviced watches so I wasn't waiting for a service they didn't provide. After that the service was fine but they told me that for watch service and batteries they had to send it out to a service center and it would take about a week. Since I had a few other daily watches it was ok for me and the service was a little pricier than I thought but I didn't want to shop around for a better price or shorter turnaround time. It got the job done though so 3 stars. read more

In response to one of the comments on here in which the point was brought up that you send out your watches for services, HOW WOULD YOU DO BETTER? I doubt your sincerity because of your robotic answer. These things are important when choosing a jeweler as I do not want to wait a week AND THEN whatever you would be doing would take additional time. "Better" would have been redressing this issue as it is a deciding factor for me, as I'm sure it would be for others. It's plain to see changes were not made. read more

The jeweler that this store works with made my engagement/wedding setting to exact specifications! Great place to get a customized ring set! read more

Daniel's Jewelers - The jeweler Daniels works with made my engagement ring to exact specifications. I'm so happy! Highly recommend! - Jewelry Near Me - Menifee, California

Went in to get my watch band repaired. They told me it would take several weeks. I decided to take it to a local jeweler in Sun City. She told me the repair person would be back in 20 minutes. In the mean time she took my watch in the back. She returned in 5 minutes with my watch band repaired. Cost was less than $5. Apparently the people at Daniel's Jewelers only know how to sell their products. They are not really knowledgeable on anything else. Very disappointing. Daniel's still has great products of which I have purchased a few. I will still buy from them but not get anything serviced. read more

For all your jewelry needs, go talk to Lydia she has great customer services . I'm sure she will help you out.

Top notch service with a smile. I wouldn't go anywhere else.Have taken many watches to them for adjustments. Always done right and quick.

Service was fast! Went to drop off my ring for a re dip and cleaning. Was told about a week. Got it the next day. And it looks brand new. I'm very pleased with my ring. Service was also great. Both times (drop off and puck up) staff was very friendly. I'll be back for sure. read more

I walked into the store at 7:40ish while the door was open to ask ab a bracelet I need re-dipped. The girl behind the counter was an orange blonde and told me they were closed. Mind you there was a man in there the girls were flirting and laughing with when I walked in. She indicated the store closed at 7, yet everything was wide open. She sent me on my way with no help and told me I could come back tomorrow after 11 bc they were closed and their computers were already off. Daniel's as a chain is just miserable. Experiences from Carlsbad, Escondido, Temecula and Menifee have just been awful. read more

I can only say great things about this Jewelry store.Had a problem with my Invicta watch the staff went above and beyond to get my watch repaired even sent it out to Invicta manufacturer to be rebuilt.It had water damage and needed a new movement.They took time to have my watch repaired at a very reasonable cost.2 Weeks later they called and said my watch was fixed.When I picked it up I was amazed how great it looked .My watch looks brand new.The district manager greeted me and my daughter and took the time to explain what was done to my watch he even gave my daughter a gift card .Everyone was always so friendly and accomodating.Thank you Daniels jewelers in Menifee.Total cost to have my watch sent out and repaired was $50.00.The watch is 2 years old and cost me over $400.00. Highly reccommend. THANK YOU DANIELS JEWELERS. read more

Completely shocked how overpriced their quotes are. My wife's engagement rings stone fell out and it need to be re-set. When I took it in there they quoted me $250 fix it. I ultimately decided not to pay that so I took it in to a local business to get a second quote. The local place quoted me $40 and even offered to resize it. I can't speak to Daniels jewelry sales but their repair is actually a rip off. read more

We just went in for a watch battery. The jeweler said since the back was hard to get off, it would cost $20. That seemed high compared to other places we had the battery changed. However, they were nice and it was done fairly quickly. The store looked nice as well. We may go back. read more

Just had them fix a diamond/emerald ring that has lost one of he gems. The emerald was rare and hard to find but they persevered and the match is perfect. also the jeweler made a necklace out of diamonds for my new bride that spelled out her name. great work. I am holding on to a discount coupon until Valentines day. LOL read more

I went into the menifee store to buy a 1 caret diamond ring for my wife for Christmas. I thought while I was there I would have a battery put in her watch. So before I discussed the ring, I asked about installing a battery, although the woman asked could she help me, when I asked about the battery she said she was too busy to do that now. She wanted me to leave it and she would call me when it was ready. Then she informed me it would cost close to $30.00 . The battery only cost 2.19 on Amazon. And less than 5 minutes to replace. So since she didn't have the time your store lost a very good sale, plus a future customer. Thought management would like to know. read more

Patty made my experience at Daniel's well worth it, she did everything she could to accommodate my wishes. Very experienced and knowledgeable and she's only been there a month, so kudos to management. I'd recommend if anyone looking to purchase jewelry for any occasion from kids to adults, go check out Patty, you won't leave dissatisfied read more

My watch has been in for repair since November 8, 2015 & I have called several times for status. The manager of the Menifee store took it in from me. She does not return my calls as promised when I call to follow up & no one can locate my watch. I've called corporate now & they are looking into it. I'm going to make a police report if it's not located by tomorrow. It was a gift from my husband for my son's first birthday. It's a Bulova with 24 diamonds. I will no longer recommend Daniels to anyone, after 8 years of buying all jewelry there. I would give ZERO stars if that was an option. Three months today & still no watch or refund. Worst service ever!!! read more

Need to repair my ring as the main stone had fallen out of its setting. So they rebuilt the prongs for the single stone. When I received it, the prongs were definitely not buffed down from their sharp edges. Left it for them to do that, but I felt no change when I received it for the last time from them. And I do mean last. I don't really recommend if they felt that this is the best of their work to present it to the customer this way. read more

I absolutely love this place! A few months ago my fiancé asked me to marry him using a plain band and the marquise that my father gave to my mother when they got married (my father has passed so it is very special to me). We went to a few different stores and decided that I was going to get a ring made at Daniels. Marybelle took her time helping me pick out a ring that I loved. The jeweler Anthony also sat down with me and talked to me about my ideas. He made me the most beautiful ring and I get compliments everywhere I go. Yesterday I stopped by the store to have my ring checked on and the girls told me he was busy and maybe I could come back the next day. Anthony completely stopped what he was doing to check on it and clean it. He is so talented and I will continue to go back to him! read more

Just a follow up. . . even though they had all our contact info we were never contacted to try to compensate us in some way or even offer an apology. . .. never heard a thing from them. read more

I have given Daniels a lot of money over the years, but after our last purchase we will never return. My son wanted a gold rope chain so we bought him one. Well it turned to silver so we took it to be cleaned. The lady told us that it would turn back to gold after cleaned but it didn't. After we waited over a week to get it back which they told us would only take 2 days. When my son got his necklace it was still silver looking and when asked about it they said he only wanted it cleaned not replated. We were confused because they never told us when we bought it that it was sterling silver gold plated. They told us it was real gold. So now we are out hundreds of dollars of dollars on a sterling silver necklace that is not worth that price. Please don't make the mistake we did. Take your money somewhere else because we will from now own. I am just upset that they lied to us to make a sale. read more

How awful!! My husband took me in here to buy me an anniversary gift and a lady came over to help me look at a necklace. Then I asked if they made custom jewelry because I needed a second band made and all the sudden the phone rang and she panics grabs the necklace, hands me my ring back, and yells over to the workers she'll get the phone. All while I'm standing there about to buy the necklace. She walks away gets the phone and that's it we just walk out. She never said anything else and no other employee came over. I'm guessing they'll be out of business very quickly. We will find a friendlier establishment seeing how there are so many other jewelers out in the area wanting business. read more

I came in last night and was just looking. Marybelle and I forgot the other young ladies name but, awesome service and so helpful. I left with great gifts that they recommended and, even something for myself. I will definitely come back to this location. Awesome service... Thanks ladies read more

If I could give them zero stars I would. I took my wife's Bulova watch in to have the battery replaced and they gouged the back trying to open it as if I had let my 4 year old do it. No joke they had to buff it out. They had to send the watch out to get the battery changed which says something about them as a jeweler as far as I am concerned. Please don't patron this place. Expect better service. Go somewhere else. read more

Wow! What an amazing staff! The assistant manager and her colleagues were so welcoming! They made my wife and kids feel so welcome! Gave us balloons and fruit snacks! I would recommend anyone and everyone to buy jewelry here! Great Great Place read more

Went in to pay my bill and I was asked to upgrade I said no thank you then got nothing but attitude was told the jewelry I had on was fake And I should buy "REAL" jewelry I have never been treated like this ever I will never buy anything here again read more

Let me start by saying that all the customer service I had received was excellent, but does that matter when you find out you paid for a service you did not receive? Before our wedding I came here to have my rings sautered together. I come to pick it up and the rings are obviously 2 different sizes. This is my fault for not realizing my then soon to be husband did not have the wedding band resized but I was bothered no one called to clarify before putting them together. So I pay to have them resized and reattached and we are dangerously close to my wedding day at this point. I pick up my rings at 8 pm the night before my wedding because that's when they would be done as the ring sizer is flying out the door saying goodbye to everyone. I try them on but they are tight but I am getting married tomorrow so I have no choice. Shortly after our wedding, I got pregnant so the rings came off. Post baby, I want to put them back on but no hope. I went to a different jeweler because I didn't feel comfortable with Daniel's. Come to find out the rings that I paid to have sized up to a 6.25... were sized down to a 5.75. So instead of sizing up a quarter, I was wearing rings even smaller than I had before. Anyways, the staff is nice but do not count on them for your resizing/ring care needs. read more

Bad customer service. Manager was talking on the phone talking some diapers she left somewhere and o was not attended correctly. They needed too much information to look up my account which I believe was not necessary they were just being lazy. read more

Absolute worst costumer service. We have been here over an hour trying to return a ring because the ring was somewhere hundreds cheaper. They have had excuse after excuse. Taken them 10 minutes to print a receipt. They even tried to not refund the full money since the ring was sized but their policy clearly states that 3 or more sizes. They do not even know their own policy. I swear they are just wanting us to move along and keep the over priced ring. read more

I enjoy coming here, the people there are great very friendly and nice. They are always willing to help they took the time to make sure I went out with what I wanted. they did there best to give me a deal without ever hassling me. Overall great service. read more

The employees at Daniels are amazing! They not only are the sweetest but they helped me find the most beautiful ring. I got my ring sized and it didn't take long at all! Daniels is quick and efficient. Best service! read more

Daniel's Jewelers - Jewelry Near Me - Menifee, California

If there were 0 star i will put it !! I was deally disappointed by their service. All their promises are just big lies. Upon fhe purchase of my diamond bracelet i was informed that i can do exchange or refund but when i went after they said that they don't have a refund policy!!! Moreover the staff there were very rude and treated me as if i was begging. Will never go to that shop and i highly advise you not to deal with them as well. read more

Marybelle, the assistant manager, was extremely helpful with my purchase today. She worked within my budget and assisted me with everything I needed. I will definitely be back to this location for any future needs. Thanks again for your service and time Marybelle. read more

Found the perfect ring for my man today thanks to Noel. He was so sweet and patient helping me find the best fit. Will definitely be coming back for my future jewelry purchases read more

This place is JUNK! I should've read the reviews before taking my watch in for a battery change. They promised the watch back in two days. Went in several times to get my watch which they took off premises for a battery change, watch came back gauged , scratched and still not working. Staff is nice but I went in to get my watch fixed, not for coffee. Save the money and frustration go somewhere else. I always try and support local business can't do this one. read more