I'd like to give a huge mahalo to Felix and the entire team at MINI of Hawaii in Kapolei! Their…read morerelentless effort and hard work made a big difference for me. They helped reduce my negative equity and got me approved for a lease on a band new car, something I didn't think was possible. Felix went above and beyond by educating me on the benefits of leasing while showing genuine compassion throughout the process. His professionalism and care made the experience stress-free and enjoyable. I'm truly grateful for the exceptional service I received today. Thank you, Felix, and Mahalo Nui Loa to the whole team!

I hadn't been to a dealership in almost 20 years, but in this case MINI Of Hawaii had an almost…read morenew, year old car I was looking for at a price comparable to private party sale, in better condition than those I had seen and with less milage. I found salesman Gage to be professional and efficient. I paid for the car in cash do I didn't need their financing. One of the nice things about the dealership is they do detail the car and put it through an inspection process. It was an electric so they provided a brand new charger that would have otherwise cost me money. They waived the doc fees as part of the negotiation. I still had to pay taxes which I wasn't thrilled about but in the end it was a solid deal. They price their used cars pretty good here. I would definitely purchase another car from this dealership. I will always look at private party first, but I would not hesitate, if the price was right to give Mini Of Hawaii by business again.

Thus place has really stepped up their service since being taken over by a new owner. EXCELLENT…read moreSERVICE, friendly staff!! Keep up the good work and I'm sure people will be back , I know I will !!

H.A. I went to Hawaii Auto Outlet LLC, Auto Acres to…read morepurchase a car. Suddenly came across a car that would fit my budget and use it for the business. Made my payments on time and was never late at all. One time they confused me with another customer, not knowing they made a mistake. The beginning this dealership is so nice until you no longer owe them any more money. This dealership starts to become Dr Jeckle/Mr. Hyde. Car problems happens unexpectedly. They will give you excuses when they fix your car. The mechanics are a trip. I've never seen a place where the mechanics do not stay too long. I wonder if the mechanics are CERTIFIED. Who wants to buy a car that is 12-14 years old and they are selling it at a high price. Mr. Cokeing needs to take a class in customer service. Also he shouldn't bring his marital problems to work. IF YOU ARE LOOKING FOR A CAR, BEWARE OF THIS DEALERSHIP, YOU MIGHT GET SCAMMED, THIS BUSINESS IS NOT IN GOOD STANDING WITH THE DCCA. WHERE IS MARK ST. MARIE, I HEARD HE IS IN LAS VEGAS AND DOESNT WANT HAVE ANYTHING TO DO WITH THIS DEALERSHIP.

Huge shoutout to Louise Reynolds "Wheezy" for doing such an excellent job helping us get our…read morecars--first back in 2022 and now again in 2026! Your consistency, dedication, and professionalism truly stand out. You made both experiences smooth, stress-free, and memorable for us. Thank you for always taking care of us--we definitely recommend you to anyone looking for a reliable and amazing car specialist!

Everything went amazing! thank you to braddah Henry for helping us and giving us a successful…read morevisit! will be returning for any of car needs in the future!

Recently purchased a Honda from Max Motors. I worked with Peter throughout the process and am very…read morehappy with the whole experience. He was knowledgeable, honest, and clear about everything. I would absolutely recommend them.

I visited several places to sell my car and Jon at Max Motors was the only person who gave me a…read morefair offer with no bs in our interaction. The other places that I went to are the highest rated places on Yelp, but they all gave me extreme lowball offers and tried to feed me all kinds of slick bs. If you are looking to sell your car I 100% recommend stopping by here to get their quote. It might not seem like a fancy place but it's down to earth and they keep it real.

Go see my guy, Ian Jackson. Never owned a Kia before and now my family is the proud owners of a…read more2027 Telluride Hybrid SX-Prestige all thanks to him. Originally went in to look at the Carnival as my family will be growing. Found good things about it, but the wife still wasn't convinced with the van. Ian ended up showing us the EV9. Still unsure about all electric. Then he showed us the newly designed 2027 Telluride. Wifey fell in love immediately. Long story short, we reserved the Telluride we wanted and ended up picking up in May 2026. Its only been about a week, but we love it. Communication and negotiations were great with Ian. We were close to not getting the trim we wanted, but Ian made it happen. So far so good with the service and products. I still keep in contact with Ian. Only time will tell with future servicing.

Tried to get my trucks safety inspection, as I always have here, but suddenly there's an issue with…read morethe Insurance Card provided by Progressive that they just cannot accept. Spent the next hour trying to track down my agent and get a digital soft copy sent to my email. After downloading the insurance coverage declaration page, which includes all of my information and coverage, I thought we'd be good to go, but no.. As a matter of fact, NO! Not even the full declaration page could satisfy them, so I just asked for my truck back and left. - I was a loyal customer who used to always speak highly of them and refer everyone too.. I plan on doing just the opposite going forward from now on. All over a lousy $26 safety inspection, Thank for the wake up call.

I decided to message on Facebook marketplace place, weeks in advanced talking to Skylar to see if…read moreit was a dealership I wanted to spend any time at other than Servco. I had options to go to Servco due to my work, but I decided to go to Autoland because they gave me a bit of a better deal. I knew going into the purchase, it is a USED VEHICLE, with a 3rd party warranty, so don't go into a used car lot expecting a brand new 2025 vehicle. Skylar was able to find a vehicle I could agree on with an affordable price. The cons is the vehicle does need a bit of work to be perfect , but again it's a used cheap vehicle.

I brought my vehicle to Autoland on July 9th for a screen repair on a car I purchased from them,…read morewhen it was returned on July 11th there was visible damage to the dashboard and trim that was not there before. I showed the owner clear before-and-after photos with timestamps, and he denied responsibility and claimed the photos were too blurry -- which is simply not true. I'm extremely disappointed in the lack of accountability and customer service. I wanted to resolve this privately, but I was left with no choice but to warn others.

I'm ready this review to warn other customers of TCA's business policies and what happened to me as…read morea customer. I purchased a vehicle used as is based on the condition of the vehicle. I did test drive the vehicle but for 15 minutes. No lights are warning signs came on. They sold me the vehicle knowing there was an engine issue and that I was shipping the vehicle an extra cost of $700 to a neighboring island. Also, because it took time for the purchase of the vehicle and organizing the shipment I incurred rental vehicle costs. A representative from TCA Auto drove the vehicle from their dealership to Young Brothers in Honolulu The distance between the two would have made the engine act up and the radiator go dry. Upon arrival the temperature warning light was already on in the vehicle and I could smell smoke. We drove immediately to the gas station and check the water and gas and filled it. I was still concerned since the temperature light was on. My daughter drove the vehicle 16 minutes and 10 mi to our home. I was concerned about her driving the vehicle I had a neighbor come over and just check everything out including tire pressure. The next day she drove the vehicle back from the house to my office which is about the same distance 10 miles and 16 minutes depending on traffic. By the time she got to our office the engine was acting up and shut off. We had another person come to check out the vehicle to find out what was going on so we could let the dealership know the problems we were having with the vehicle. We reached out to the dealership to inform them of the difficulties we were having with the vehicle. They never offered to return the vehicle and refund our money. We felt like we were in a bind because I couldn't purchase another vehicle I have multiple car loans two daughters with two loans that I have cosigned on. I made an agreement with TCA Auto so they could take the vehicle back and absolve the loan. They made me pay the return fee of the vehicle and refunded me $500 of the $3,000 I put down on the vehicle. I made this agreement so we could move forward I couldn't afford to continue paying for rental car costs and a loan at the same time. I felt like the dealership was going to drag it out and not pay me the money that was due to me based on the situation. After they've received the car and the loan was absolved I did reach out to BBB to let them know the situation. I'm warning others about this car company Do not purchase a car from them. Obviously, they have no care or concern what type of vehicle they're selling you no business ethics and customer service is horrible. All they cared about was their bottom line. I spent almost $1,000 a month in rental costs waiting for the vehicle to arrive and then once it did rental cost because it didn't work the entire time I had it in my possession. They only gave me two options They actually offered two options to take off $1,000 off the sale price if I kept it. Or I could return the car pay the return fee for shipping get $500 back and the loan absolved. Of course, that's the option I took due to facing the fact our family was facing hardship through not only paying the loan on a vehicle but also paying $1,000 a month in rental car fees. Returning it within the 30 days also saved me a lot of money in the return shipment with young brothers. It was apparent TCA Auto was not going to refund any of my money and only drag this out creating more of a hardship on my family. Do not use this company. If you're looking to purchase a used vehicle purchase it from a car dealership that has used and new cars on it. I did learn something from the experience and that those dealerships have to hold a higher standard of customer service and they would have immediately return the vehicle not charged me and paid the shipping fees.

I take back my original Review due to Carol reaching out and correcting the situation, very…read moreappreciative of the professionalism they showed and thankful for David taking the time to show the vehicle and assisting me with the purchase. Big Mahalo!

Returning customer, did amazing jobs prior to this…read more.. After picking up my vehicle from the shop, I started finding more and more parts not put back onto its original areas. Door rubbers were missing, bushings left out on floorboard. You would think paying so much for labor that they would actually put the parts back. I would say it could be a coincidence but multiple parts is just frustrating at this point. Please better your service/parts department and take your time working on our vehicles. We picked you guys for a reason. Update, found more damage done to my car sadly, assuming they replaced my whole door, they used my same window that had tint on it, there is multiple scratches across the window itself. Again did an amazing job before this vehicle that was brought in. Sad to see they're declining in customer service and care for the vehicles they work on. Please do better for the people.

WORST EXPERIENCE EVER!!!! 3 times bringing our vehicle back and they could not get it right!!!!…read moreTried to convince us that we needed to just be ok with wavy paint on the door, a bumper not out on right and a back door that was sticking up on the corner!!! Unbelievable!!!!!