HORRIBLE CUSTOMER SERVICE! While there celebrating my son's birthday, 5 of us adults were at the bar. It was not busy at the bar, 3 bartenders working, yet we waited at least 15 minutes for the bartender to finally come over. She was unpleasant, didn't open our canned drinks, or offer us glasses/ice. Every time we needed service, the same thing. She was quick enough to serve certain other people at the bar, but for some reason, not us. I am not taking this lightly; this was definitely observed the whole time we were there (2 hours). We were not rude, nor did we give any reason to be treated this way. Not to mention, when we first arrived, the 2 workers at the counter were busy talking to each other, as we stood there for 5 minutes waiting to have our play card loaded. Will not be returning if this is how we will be treated again. read more

If this is a place for entertainment and fun, then they should hire staff who are entertaining and have fun. Our server at our table was not friendly- never smiled, no small talk- and we had an issue with a couple of our Power Cards and the manager never smiled and never apologized for the inconvenience. See the photo attached and see how the menu is a classic bait-and-switch. The photo on the left is the menu, the photo on the right shows what I actually got on my sandwich- a bit of a joke. We did get a drink at the bar and our bartender was great. But this place wants you to spend lots of money on your kids while they care very little about family friendly service. Stay away if you can. read more

Dave & Buster's Buffalo - Walden Galleria - Sports Bars Near Me - Buffalo, New York

Ladies and gentleman, step right up and try your luck at games that will easily cheat you out of $50 in less than an hour! Okay, so we get that the games are expensive. Best bet is to come on Wednesday for the specials. Also, who goes to Dave & Buster's for the food? We all know that going to tourist-y places that have activities basically means bad food and service. I've had a few meals here anyways and they've been mediocre. But these games keep me coming back. They have something for everyone....classics like Skeeball and basketball throws, shooting games, iPhone games like Temple Run and Doodle Jump, driving games, those weird casino things where you try to push coins out, etc. My personal favorites are SkeeBall, Luigi's Haunted Mansion, Mario Kart, a photo booth, and my girlfriend loves the Star Wars shooter. There's something for everyone, but I wouldn't recommend for kids under 10. Gotta have some skill to play, especially because the games are expensive. Typical packages like 50 or 100 credits may seem like a lot, but games are a wide range of prices (10ish for a spinning wheel that gives you tickets to 2ish for SkeeBall). All in all, for a four-star experience, you've got to follow the tips from your favorite Buffalo elite member named Cari: 1) Look for coupons on Groupon or in coupon circulars through the mail. 2) Go on a Wednesday night 3) Pre-game beforehand or sneak in those tiny shot bottles 4) Bring your boyfriend or lesbian girlfriend (have not tested with straight girls) 5) If you're going to get food, stick to the apps. Better yet, grab a quick bite in any of the other places at the mall. 6) #GetLit read more

Came in on Saturday with a party of 9. Tried to call ahead at noon knowing we had a big group. Couldn't take our name. Came in at 5:45 and was told 2 hours. We found room at the bar after 45 minutes to wait. Finally seated at 9 after ordering appetizers at the bar because we were starving. The food was terrible. My chicken Parm tasted like it was just made in the microwave. They didn't have 2 items on the menu that i first wanted to order. Last time i will ever go there. And it was so crowded with people in the game room. Police were there to keep control because there were many troublemakers there. Definitely not following any covid guidelines with the amount of people there read more

Many of the machines were broken and there weren't really people fixing them. Also the children going around unattended and slamming on the idle machines probably didn't help. read more

Worst ever service, unbelievable rude people running the bar area, they treated me like I didn't belong, never going back to this Dave and Busters! read more

Stopped in on a Friday night with the family and I was very surprised at the quality of food ...I guess I just never thought to eat here just let the kids play a little and make sneak in a drink at the bar , so I guess it's a good thing the kids got free dinner certificates during Halloween time. Any way I had a coconut flavored corona-rita (tasty) my husband ordered steak and potatoes you can't really mess that up so he was happy, I had a fried chicken sandwich which was huge (or so I thought). The kids got fancy and ordered sliders with shrimp and fries wit out the certificate our meal would have been over $100.00 so those certainly came in handy, so I think they might be a little on the pricey side but it was still good. read more

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I remember this place being amazing in college... Now I've given it 2 tries and it's either gone downhill or I've just grown up. Each time I've done games and food... You have to wait to be seated but there are no signs, you can stand at the bar area 5 minutes and no one will address you to seat you until you go to the front counter at the entrance. Then you wait again to be seen to be seated. The food itself isn't really good at all... And it takes a long time. At 6pm on a Friday, we were the only table seated, and they were out of chicken, then took 30 minutes to bring out 2 burgers because "we got really backed up." My medium burger was burnt and the bun was cold, not even toasted or anything. The games were at least turned on today- last time half were turned off. 2 games were on and broken today with sensors not working so no matter how many times you pressed the button, it wouldn't register and you couldn't win. And the biggest thing was I remember it being marketed to adults. And it was a place to go and not have to worry about children darting out in front of you and screaming on the ground, but there were tons of children today playing the games from 3-12 years old it seemed, so it was less of an adult date place as it used to be targeted for. Even the prizes are mostly for children, but there are some adult ones you can save up for, technological and bath items. read more

We were storm stuck in buffalo and needed to take the kids somewhere to kill some time with the kids. Now we've seen this place before and figured it was cheap games and bad food... wow were we surprised!! Food was amazing and had lots of flavour. Kids had a great time and adults did as well read more

Dave & Buster's Buffalo - Walden Galleria - Sports Bars Near Me - Buffalo, New York

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Sorry guys, I hate placing bad reviews, but I'd stay away from the food here. Bad experience to say the least. My wife & I brought our 10 year old niece to eat & play, so we did. The place wasn't so busy on a Sunday night before Columbus Day -average at best. But the food still took over 35 mins to come out. I tried ordering the salmon. It came way undercooked. I sent it back and the waitress explained "the chef says that's how it comes, so next time you should ask for it to be well done." As if it was my fault. Now, I order all types of fish from all types of places, so I asked, "Is this sushi-grade salmon? Because if so, I get it. But I have a hard time thinking that Dave & Busters charges $9 for a 12oz cut of sushi-grade salmon. I just don't want to get sick from undercooked fish" My wife couldn't find anything palatable other than soup. My niece barely touched her mac n cheese. They charged me full price for everything. It came to $91.59 with tax & tip for the three of us with two $20 power cards. I sat for another 20mins trying to pay while my wife took my niece to play games. Experience in a word: Ugh. read more

Dave & Buster's Buffalo - Walden Galleria - Undercooked salmon explained to me as "it comes that way" as if it's my fault - Sports Bars Near Me - Buffalo, New York

Alexis is the worst bartender I've ever came across. Blatantly ignored me for about 15-20 minutes. Our table was ready before she even acknowledged us. If Alexis is working, look elsewhere for a drink if you want to be waited on. Shoutout Jenny though. She's a real one. read more

After visiting with family we stopped on our way out of town at Dave and Busters for some fun with our kids and to grab a bite to eat. We all had a blast ! Our server was wonderful, friendly, kind and fun ! The meals were good size portions and were yummy ! The manager even fixed a problem we were having with one of our cards. The new free game plays were awesome! I loved the variety of games got all different interests and ages ! The gift shop is a little out of the league We had over 2,000 tokens and still barely got anything. They have a nice family restroom The place was clean Staff was friendly Food was good Just a all around good time The kids are still talking about it ! read more

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I've visited this location a couple times now. It's definitely overpriced but that's to be expected. The food is okay. I ordered a bang bang chicken pasta dish. The sauce too sweet and there was too much on the pasta. It was almost too hard to eat. I really enjoyed the chicken that came on it since it was extra crunchy. I took my nephew who is 5 years old. The games were too big for him. The only thing he enjoyed was the car racing game (which stated was for all ages) but the pedal was too far. He liked steering but couldn't accelerate. He was too short for a lot of games. The place is for older kids. read more

If you are looking for a fun game night with your friends, this is probably the best place to do it! Our friend suggested this place for his 30th birthday and we lots of fun together ! Obviously it is more fun for adults when they go there as a group! read more

I brought my son and his friends here after purchasing a game play deal on groupon. The food is the worst I've had in the entire western New York area. The water tastes like chlorine. Everything was cold and tasteless. The parmesean crusted chicken dish was served over watery sauce. Burgers were burnt. Also, if you buy the groupon for younger kids it's definitely not worth it because the freeplay games are for older children and the 15 tokens do not get you very far. read more

We met at Dave and Busters for a 30th birthday party for a friend. We were left waiting for an hour and 25 mins for a table, despite having called ahead. Granted, we had 20 people with us, but they were expecting us. When we were seated, we were given one server with one trainee. It was a huge procedure to even get water and menus. Everyone's orders were simple with no special requests...I ordered a chicken salad and the hubs got some sort of burger. The chicken was rubbery and the burger was over cooked...this was disappointing because they were so expensive. I also hate when the food pictured on the menu is not the food that comes out on the plate....and there was a very clear disconnect between the two. We were on a major time crunch (had to leave the group early to go to work) so given the long wait at the door, plus waiting for food/service, we basically had to scarf down our food and run out even before half of our table had been given their food. I do realize a party of 20 is extremely large....but so is the Dave and Buster's franchise. I am sure we weren't the first party of 20, and certainly won't be the last, at an establishment that caters to groups and is marketed towards special events like birthdays, parties, and group outings. I just felt like they should have had more support in place to handle our (relatively simple) requests. read more

This thing really is not my bag, baby. I came here yesterday for a birthday party and wasn't expecting a lot. Mostly I wanted to visit with my friends because I remembered the food from the Transit location not being good. My boyfriend and I sat down at a booth because the long table was full and another couple we're friends with sat across from us. My boyfriend and I ordered drinks, a sangria for me and a scotch for him. Then we had to figure out the menu, which has to be over 10 pages long and terrifying to look at because of the prices. I tried to get something semi-affordable, so I ordered ribs and substituted the mac and cheese for sweet potato fries. My boyfriend got salmon and a $10 playing card to go with it. So here's how THAT went...first off, our waitress was personable but not good. She didn't give us straws until prompted, spilled water all over us and the other table repeatedly, and constantly kept saying things like "I'm really frazzled today" and "I have no idea where my brain is." My sangria was pretty good so I was hopeful for the entree. Unfortunately, the half rack of ribs was the only edible part of it. I told the waitress I was gluten free because of an allergy, so I was surprised to see onion strings on my plate. They weren't mentioned on the menu and if they had cross contaminated with the other food, I could've gotten really sick. Fortunately, the sweet potato fries were in their own cup so that wasn't an issue. However, they were disgusting and cold. If I had seen our waitress before she brought the check I would've told her, but she didn't come by to see how we were doing. The ribs were fine, the sauce was flavorful and the meat tender. Then we got the bill. It cost my boyfriend $70. That's a seven with a zero at the end, folks. I couldn't believe it. I don't think bar food should ever cost a couple that much, even with the $10 game card. The worst part is that we didn't get to play anything. It was so loud and bright that I got a headache and we had to leave. So the day was a bust. A Dave and Bust? Sorry, couldn't help it. I will probably not be back in the future. read more

I love all Dave and Busters! And this one is just as well! If you go on a Wednesday you can spend $35 and get like 1-2 hours of fun! And win bug prizes!!! read more

For my first at Dave n Busters I had a great time playing games and something very fun and different to do... my only reason for giving it two stars is the bar experience, we waited 39 minutes for someone to take our order only after we flagged her down, and even after she took our order it took an hour to get food and everyone who ordered before and in my party has already gotten there food and ate and when I flagged her down again for another drink and to ask where my food was she was rude and didn't even take my drink order. Very h professional and the bar wasn't even busy. I'm very grateful to the hectic work bartenders do but this was just straight up rude read more

Terrible. Never coming back, my food never came and the drinks took 10 mins to come to the table. Never even got menus.

It's always​ fun to let out some steam whenever​ i'm at Dave​​ and Buster's​. It's family friendly, ​and they have some cool drinks that light​ up! It was incredible. read more

Dave & Buster's Buffalo - Walden Galleria - Snow globe blue raspberry non alcoholic - Sports Bars Near Me - Buffalo, New York

Waited at the bar for 30 minutes no service. We walked out! The bartender was too busy attending to his friends which I assumed were not paying customers. The bar had three (3) paying customers. This place is terrible and I will never go back. Rockys at the Eastern Hills mall provides same entertainment and at least serves you a drink when you approach the bar. I agree with the negative reviews wait staff and bartenders are disrespectful and will run this place out of business. You should never leave a business angry and they do nothing about it. Don't let your kids and family down stay away from this place. They should rename it Busters. Lastly on the way out I said loudly to the bartender thanks for the service he laughed with his free loading friends. Made me so angry. Never ever will give this place a dime of my money. read more

We had a great time Friday!! Came with a larger group and you could seee that the management anf the staff have greatly improved since this time last year! We had 2 servers for our large group Nani and Olivia! We asked for everyone's name that assIsted us so I would like to give kudos to Mike and Carrie, the managers, our servers and the bartender Tito that helped us as well. We asked for specific names so that we could add them individually to our review . It was a very good time and the food came out very quickly for a group as large as ours and was hot fresh flavorful and looked great. I was particularly impressed that it was a team effort by all the aforementioned managers and staff, and as I told my work colleagues we could all learn too work as cohesively as this group, they were all great and we had a fabulous time. read more

When Dave & Buster's was at the Eastern Hills mall, I thought it was great. All of those experiences ended in a 5 star rating. I had high hopes checking out the new relocation. Saturday evening a group of my friends came here, hoping to have tons of fun. I was very disappointed. The dinner service was very poor, our waitress seemed like she would rather be doing anything else. It took a while for our waitress to even come greet us, drinks took even longer to receive. Our order even got messed up, they completely forgot part of my friends meal! We understand mistakes happen, but our waitress didn't even come check on us so that we could tell her. By the time we were able to say something we had all finished eating, then when the forgotten food arrived, it wasn't even what my friend asked for?! The presentation of the food I found to be sloppy as well. This all never used to be an issue at the old location. Now, for the drinks. I was sad to see some of my favorite drinks off the menu. I ordered one of the "glow cones", it's advertised as a drink that glows. I was disappointing when my drink came out with an LED ice cube at the bottom. It was neat, but I felt it was false advertising. Also, I didn't even finish my drink when the flashing ice cube stopped working! The games were fun, it's pretty much the only thing that saved the rating at all for this review. I definitely won't be coming back as much as I usually would. Maybe next time will be better? read more

This place was a ton of fun. Our waitress was awesome! We sat in the bar area. We got lunch and played some games. She even topped off out pop to play games. Food was great. Plenty of TVs and great service. I really enjoyed my visit to this location. read more

Why is this place even open I order boneless wings received reg wings this was bottomless deal. Never received one wing after that . This place is awful and will never come here again. Stay away unless you want to sit at the bar and get drunk . I will be calling the home office . If I could give a neg score I would it's sad I got to give it one star to post this review . Close your doors stop pissing people off . read more

This quite possibly the worst dining experience I have ever had. We waited nearly a half hour for the waitress to approach our table. Then after she finally did it was another 20 minutes for her to come back to take our orders. She apologized for the wait as it was busy. There was aleast 5 empty tables near us. Once our order finally came it out it was awful and unorganized. NO STARS!!!! DO NOT GO TO DAVE & BUSTERS!!!! read more

I like this new location but I'm saddened by the fact that they didn't install a bowling alley. This new location is well spaced out, well designed, and feels like a Vegas casio. By that I mean that once you are inside you are theirs until you find the exit. Everything is designed to keep you moving around between games until you run out of money, and recharging your card is as easy as finding the front row of automated recharge machines. The floor was really clean as was the eating area and bathrooms. The bar is higher than the floor so you could drink and watch your "kids". Happy hour is great, like $2.50 for well drinks, and runs until about 7pm then starts up again at 10 pm. The menu consists of American-corporate style food. So... Burgers, wings, fries, apps, and combinations of them (like a burger topped with pulled pork). Food is good but heavy. The games aren't anything amazing, they are all designed to grab your money. If you are old enough to remember the Golden Age of arcades then you'll be really disappointed by this place. Some of the games give tickets, which are recorded on your player card, and can be redeemed for prizes. The prizes are great, not the typical junk you'll find at seaside arcades. I saw stuff like toys, balls, stuffed animals, games, ear buds, glasses, video game consoles, candy, and more. It was pretty easy to earn over 3000 tickets. The cost to play here is high. A lot of the games will end after 1 level and require more money to play. Swipes of the card seem to take about $1 off per play but it's broken down into weird increments like 66.5 credits (ahh just a made up example). If you are the one paying, you'll go through a chunk of money quickly, especially if you are really trying to have fun. If you pace yourself, you can have a good time and not feel like you over spent. Make sure you try the verses games (like racing -- Mario kart, etc), as you can get more bang for your buck. I enjoy this place but can get my fill by going once every ten or so years. If someone else is paying, then go and have fun. read more

Dave and busters is great. I can get out with the wife and kids. The wife and I can grab a beverage and the kids can play games. The beer selection is good and well priced. The wine selection definitely needs work and they give such small pours. The glass of wine should be called a shot of wine. The food is well priced and portioned but my kids wont eat it. Lucky for us it's at the mall and close to a bunch of eateries. Overall 3.5 stars but that's not an option, 4 it is. Dave and Busters please do better on your wine selection and pours. Otherwise it's a near weekly venue for my family. read more

I used to love coming here. The food was always amazing and my kids always had a great time. Recently I feel like the food has taken a dip. It's NOT what it used to be at all and the prices just keep going up for sub par, hit or miss food. I love the idea of this place. Play and eat but it's so expensive! Customer service clearly isn't a priority here either. I got my two kids drinks with a light up ice cube... I almost cried when I was each kids drink was $8-$9 a piece! Why? Oh, because you can keep the ice cube! What a joke! And Mac and cheese was like $13! No thanks. Go back to the old ways. read more

Always a good time just not a place to eat with a big party wish that can be worked on !

I was pleasantly surprised at my experience here last night. I had the chicken quesadilla for dinner, but also sampled the Buffalo Bar Chicks. Both were more than adequate, but nothing to write home about.The wait staff was decent, although she did forget to bring the appetizer that we ordered and a beer for my sister. I think what really sold the place for me was the atmosphere. I love how they have incorporated Buffalo into the restaurant. I particularly liked the photo of Sheas. I personally think it's overpriced (particularly the alcohol), but it was a fun way to spend a few hours. There is security all over the gaming floor (clearly armed) and I just didn't love that little "touch." I also HATE that the charge you to buy a powercard. Why? It's a piece of plastic that everyone else gives out for free. As long as you know that you are getting into an expensive evening, it is fun. read more

Came and most of the staff was on their phone. Waitress was good. Got the Kobi beef pasta. Pasta was cold and the meatballs were over cooked. To the point that two of them we're getting hard to the bite. Of course as always the games are way over priced read more

This was our first experience at a Dave & Buster's (we're from Canada and there are none near us) but our waiter Jackson was super helpful in explaining everything to us, plus showed us the best deals to eat and play games! We got the eat and play deal, he got steak and I got ribs & wings, steak was much better than expected for an arcade restaurant, and same for the ribs! We enjoyed the arcade, we were there on a Friday from about 9-12 and never felt like we had to wait for a game, or pay too much to stay busy. However by far the best part of our experience was our server Jackson! Friendly, attentive and helpful. He even offered to come find us while we played games waiting for our food, which he did. We were disappointed to see that our receipt gave a suggested tip of 18% .. but only on the food!! My bill was $49 but it said I should only be tipping $5.. that is 10%, NOT 18%. Thankfully we noticed so we could tip appropriately - if you visit this location (not sure if all d&b's are the same) PLEASE tip your servers appropriately!! Jackson sold us on the card supercharge and extra credits, Dave & Buster's should recognize the work their servers put in for their arcade! read more

Training Casino I can't say enough about Dave & Buster's! It's like a training casino for kids'! I went in wanting to play games, but all I saw were guns, guns, guns, and games with tickets coming out. You have to get a swip card to put money on to play the games. That way you don't really know how much its costing you to shoot things and get tickets. Games arent a quarter anymore. They price them with 'points" and theyre like 7.8 or 6.9 or 8.2 and you dont know. Gramma got a fistful of tickets and got to trade them for a red superball. Most expensive supperball ever. If any one place says "America!" (besides The America Store), this is it! Guns and gambling for cheep toys. PROS: Pretty lights. CONS: No pinball. read more

Not a fan of games but the food here is amazing!! My friend recommended to me and I was doubting at the beginning... when the food came and it really shut my mouth. So good! We've ordered a steak pasta and some shrimp pasta. Both are phenomenal. They also have zucchini noodles to substitute the pasta. Very thoughtful and super delicious. The service was friendly and fast. The environment is nice and clean. Will definitely visit again! For the food! read more

I'm a sucker for Dave and Busters. It was one of our standby date spots when my wife and I first started dating. The new location looks super slick, it was a huge upgrade from the last location. Unlike other reviewers, we didn't have any issues with our service in the restaurant portion. Our food came out in a timely manner and was well prepared. They have a wide variety of games for whatever mood you are in. Instead of carrying around tickets, they now load them directly to your card. As adults I think this is great, but for kids I can imagine they may miss ripping the tickets out of the machine. Where Dave and Busters always loses me is with its cost. For what you get, the food is expensive. For what you play, the games are expensive. Lastly, the reward shop also requires a lot of tickets... Aka it is also expensive. I would suggest going on days they are running promotions or with coupons, but otherwise it would be easy to break the bank. read more

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Since the last time I've been here for dinner, they really stepped up their menu. They have interesting combinations that work perfectly. Like a cheeseburger topped with a buffalo chicken finger and blue cheese... Like what!? Alcoholic snowcones that light up, combination dinners with game tokens. The new place is sweet. It's a lot more sleek. The bar is perfect to watch games on and enjoy some beers and still not feel like you're intruding on a family outing with the other guests lol read more

I love coming to Dave and Busters when I'm with my boyfriend because we always have fun playing games and competing with each other. We came here last night at around 7pm and we had a blast! This location is very convenient because you can pop in after a dinner date, a movie date or just to have some fun after shopping. After eating at a Dave and Busters in NYC, we know better not to get food from here especially when you can go to any other restaurant in the mall and get better food for the same price. I signed up for the email club and registered my card which I recommend everyone to do so. I get buy one get one coupons every week which is a great way of saving. This location is always full with kids but the wait for games is never long. read more

And I obviously forgot that I hated this place only to get tortured again. This time at the bar. Terrible service, with bad attitudes. Beer wasn't cold and my friend's was so warm that she couldn't even drink it. Complained to corporate and didn't even get a response (apology)! read more