Went to Dave & Buster's with my mom for a quick dinner. Very prompt service from our waitress. While I was waiting for our dinner, I noticed a booth next to us kept complaining about something and they didn't even have any food to complain about as they just got there a little bit after us. The area operations manager, Ricardo Gomez, went over to the booth & calmed them down. Idk what he did but I give him props for maintaining his cool. Turns out, they were complaining about a beer they're out of. Seriously?! Really?!? All for beer? I love my beer but I wouldn't become butt hurt if they didn't have want I wanted. Way to go Mr. Gomez! I don't think I could handle your job. Keep up the great work! read more

Dave & Buster's Santa Rosa - American Near Me - Santa Rosa, California

Dave & Buster's is definitely worth checking out if you have a kid who loves gaming, especially if you go on the half-price day (Wednesday). The games can add up quickly, so going on a discounted day makes it much more affordable. My stepson absolutely loves it, and the Godzilla VR game is especially fun! I also really like their fries--they're tasty and reasonably priced. I haven't tried much of the other food because of food intolerances, so I can't speak to the rest of the menu. We did have one frustrating experience where we waited over an hour for our fries, only to find out that the kitchen never received our order. I spoke with the manager, and they were very understanding and comped me $60 in game tokens to make up for the inconvenience, which I really appreciated. Also, I recommend going right when they open as it can get pretty busy later in the day. They also blast loud music so if you are sound sensitive bring some noise cancelling headphones or earplugs. Overall, I'd say Dave & Buster's isn't the best place ever, but it's certainly not the worst. If you have a kid who loves video games, it's a fun outing--and going on the half-price days makes it much more worth it! read more

I wish we could give half stars cause I might give them 3.5. It's just the food was so terrible. I got adult mac & cheese I admit I don't eat meat so I said no bacon or no chicken but the mac & cheese was terrible -it taste like undercooked rigatoni noodles with Velveeta cheese -it was really terrible. My daughter's kids cheese pizza was actually pretty good I ended up having a slice of that. My drink was really good I ended up getting one of their peach Red Bull drinks and then asked for a shot of vodka on the side to add definitely recommend that. The workers were all nice but the service was slow, no one checked in on us after we got our food, we would've actually gotten another drink but no one asked if we wanted one. We waited a good 10 minutes after we were done with all of our food and drinks had our plates stacked to the end of the table until we went and asked somebody if we could get our bill and pay so that we can leave. Instead of just bringing us our bill for some reason I they got the manager, the manager had to check what was wrong then they finally go and get our server to get our bill -it's still another like 10 minutes before we can pay and leave. Seemed very ridiculous. If manager came over why he couldn't just give us our bill or take our card so we could pay? He just wasted more time. We don't play any of the games except the human claw machine that was super fun my four-year-old loved it I do totally recommend that game. read more

Dave & Buster's Santa Rosa - American Near Me - Santa Rosa, California

The food was good, but like their drink. They got so so many to choose from. The service was great and very considerate of the food allergy. This D&B location can be access to the mall at Santa Rosa Mall. It was raining at the time, so it's was nice. read more

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Ive been a few times on Sat mornings when they first open and its pretty dead. You're gonna spend a lot, pretty similar to other big arcade place in town. But several machines are always not working and staff was hard to find and couldn't fix issues. Food was equal to bar food. Nothing special. Its nice to have a new place in town but I'm always underwhelmed unfortunately. read more

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So excited that Santa Rosa FINALLY has a Dave and Busters! Great layout and flow unlike some funky d&bs I've been to. One of the Most noticeable difference from other locations is how many items are on the menu. We never come for excellent food but you can count on a very consistent bar menu with a few fresh offerings. Service was decent and we didn't wait long to be greeted or order. (It's a Monday evening so not expected) The second noticeable difference is the variety of games I've never seen before. This selection also seems to cater to younger kids where as many other locations only has a few. I love this mix since I come with young kids and they have a better variety to play. read more

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Not as big as other Dave & Buster's locations, but they still have a nice selection of games. They offer meal-and-game combos and even a season pass option, which seems like a good deal. They have 15% off for veterans, nurse, first responder as well. The prices seem reasonable overall. We used our old game card from a previous visit to the Daly City location years ago, so we didn't need to buy any new credits this time. The place was busy when I went and Loud but expected. We had a lot of fun! Having this here definitely brings more people to the mall, which is nice. We'll be back and next time we'll probably try the food combo. read more

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Great time at the new D&B's here in Santa Rosa. Staff were warm and welcoming, our server was great and our food and beverages came out fast. Enjoyed the cheeseburger (surprisingly good) and the seasoned French fries. Will definitely be back soon. read more

Dave & Buster's Santa Rosa - Cheeseburger and fries - American Near Me - Santa Rosa, California

OK, so if you're going here for the arcade, I think it's worth it. We were able to get 90 minutes for 60 bucks and we played as many games as we wanted. There is a limit of 1500 points but personally, I felt like it was worth it because it could be a lot of play without worrying about not having enough coins. The restaurant still needs work. Unfortunately, we signed up on their waitlist. They told us it was a 15 minute wait, 25 minutes passed and then we had to go up there again and inquire since people who came after us were getting seated before us. I don't think the person at the front really knew how to work their system or send a text out which is the way they normally do it when your table is ready. However, once we stood back in line, someone else came to the front and was nice enough to get us a table. I got their pasta with shrimp and steak, the steak was really good and well seasoned however, the actual pasta sauce was not my favorite. I did try the barbecue burger, and the burger was really good. The nachos were also really good and the guacamole was definitely fresh and you can tell they just made it. We also got the strawberry lemonade. That was also pretty good as well. The server we got was very nice. She was very attentive. I will say that it took them a while for the food to come out. We did happen to go on a Friday and it was very busy. Also, our appetizer came out at the same time as our food, which was a little unexpected. Normally, you get the appetizer first and then later on the food. The place is booming. There's ample seating. And they have a full bar area as well as happy hour. It definitely has like a sports bar feel to it inside the restaurant. Anyways, apart from the long wait for their food, I think the spot is pretty good to go to. read more

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Second time visiting and dining at the newly opened Dave & Buster's in Santa Rosa and I think I've fell in love. The atmosphere is lively, fun and family friendly. Every team member we've interacted with has been beyond friendly, helpful and professional. You can tell the team is working hard to get everything up and running and their customer service already sets this location apart. I'll admit, both times I've dined here the food and drinks have been very pretty basic nothing special but that's to be expected, tonight our server David helped us order and he had good suggestions. Both visits they've been out of several alcohol options but honestly, that's totally understandable considering they've only been open for about a week and it's been busy. Despite the lack of tequila choices I still had zero issue finding something else to drink off the veryyyy extensive cocktail menu lol. Overall 10/10. This is a fun new addition for families and kiddos in downtown Santa Rosa. I'm looking forward to seeing how it continues to grow as they settle in. read more

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I'd never been to a D and B's before coming to this one. I loved it! The arcade is so much fun! Big tvs showing live games, great greasy, comforting food on the menu! Great place to bring the family on a Friday or weekend night. It's loud, so don't expect a quiet experience. It's in the downtown area so hopefully it drives more people down there because the past many years it has been a snooze town. read more

Just went to Dave & Buster with my family and a couple of friends. We had the best time! Had some delicious pickle seasoned wings, drinks and played so many games. I'm surprised how much fun I had, the kids were happy, parents were happy, win win!! We will definitely be back for more! read more

Dave & Buster's Santa Rosa - Big spinner lol! - American Near Me - Santa Rosa, California

I like to go here on Sundays for industry night. The food is yummy and the flavored margs are always really good and consistent. Creston (who I believe is one of the leads or managers) is usually there when I go and he's always so nice and guest focused, he seems to want to be sure everyone guest is having a good time. 10/10 chef's kiss (: read more

I guess I had to go with a happy medium and drop a 3 star. Food and service could have been better. Games were good. We stopped in for a bite and check out the arcade area. Let's start with drinks. A family member went a couple weeks back and there was an issue with not having many of the beers available. Okay, they were recently open. I'd have given them a pass. Today, I attempted to order a certain draft beer. Not available. Second option wasn't available either. I did get my third option, but wasn't overly happy. No local beers either, which is a shame. I did order a burger with the "Eat & Play" combo so we could use the card for the arcade after. The burger was just okay. No flavor whatsoever. To be honest, I had low expectations for the food, so I guess they were what I expected. When we had finished and our server was MIA. It took some time to see him again. We just sat there, listened to the loud music and watched the many TV's in the restaurant area. The restaurant area is quite impressive. Hey!! Our server walked by. Finally, wrapped up the bill and we were ready to use our card we received with the meal. It was crowded. Many of the games we were interested in had a wait. Okay, rainy Sunday afternoon. I get it. We found a few games to play The games seemed to range from 6-10 tokens per play. Some games took a mere seconds to play (that wasn't fun), while some you feel like you got your money's worth. I guess we'll have to go back. I still have credit on my card. Maybe skip the food. Maybe they'll get their beer situation figured out. It'd be great to get some local beers, but being a nation wide company...I'm sure they're limited to what they can do in that regard. Maybe mid-day or late night (weekdays) would be better to avoid mass crowds. I'll find out. read more

Dave & Buster's Santa Rosa - A view of the bar TVs from my seat. - American Near Me - Santa Rosa, California

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Dave and busters still has A-LOT of kinks to work out. We went in for lunch and were the only table full in the restaurant except for two people at the bar. We ordered the Thursday wing special with fries and a side salad. The wings came out about 20 min later and were not hot. Luke warm at best. I did like the taste of the food though I will add. We waited on the side salad for another 10 min while we could see people in the kitchen just standing around talking. We eventually just cancelled the salad. Sodas are $5 and never once did we get offered a refill. The staff is very young and could use some support to help better run the restaurant. Hostess Hailey was helpful and very knowledgeable about the menu and our sever was a very nice kid!! I'll bring the grandkids back eventually but will wait till they get things figured out read more

Dave & Buster's Santa Rosa - Boneless wings and garlic fries - American Near Me - Santa Rosa, California

Ok the bar is huge and many many TV's a huge plus. Bar selection is minimal- 2 gins only. Service was slow, but it was busy so no complaints, we sat at bar and once our server/ bartender helped us, she was cool and helpful, drinks are measured btw. We watched a game and ordered nachos, they were good, almost like a tostada. Next time we will play some games and order more food choices read more

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Since they've opened, we have came on 3 separate occasions. The first two times was fun and service was great. Hence why we kept coming bk lol. On the 3rd occasion- Super Bowl Sunday was not so great. It was just one bartender having a really stank attitude. Everyone else we encountered has been great. So, still a great rating for the establishment. Clean bathrooms, plentiful games, good food and drinks are bomb. Good place to be if your looking to bring the whole family or even just to have some adult time. read more

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What an awesome addition to Santa Rosa! Was invited to attend before opening. Inside the atmosphere is fun. Music is playing games are showing on the tv. There is a large dining and gaming area with games for every person. The staff were amazing and working hard to make a good impression. The party room is spacious and the buffet they provided was plentiful and tasty. We were given a card to experience the games and had the best time playing classic and new arcade games. They offer a teacher discount on Tuesdays which is fantastic. I can't wait to go back with my family! read more

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Took my kids here for a fun afternoon of games and food. They did have a good deal that included a set time of games and food. The food was average and customer service was about average as well read more

New spot just opened, lots of games for all ages full bar and restaurant, clean and spacious the waitress are all amazing. One of the servers, Magdalene has outstanding customer service and explained everything to us and did amazing job on food recommendations. The alcohol drinks are good and tasty. I won a few prizes. You can also do private parties they have private rooms for all ages. read more

Dave & Buster's Santa Rosa - Entrance - American Near Me - Santa Rosa, California

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Great time with family yet horrible time with service. I recently went in with my family on a Sunday night, the place was somewhat busy but not so much in the restaurant/bar area. We mistakenly sat down without consulting with the host at first, but when we did we still didn't get a server. We ended up having (out of all people) a security guard tell us "how it works around here" while still waiting for a server. Besides the lack of service and lazy unprofessional people in the restaurant/bar area. The place was somewhat fun. Oh and also my mom and gf waited at the walk up bar for a beer/mixed drink for almost 20 min. There was only three people in line(two of them being my mom/gf) read more

I wanted to try out the new Dave& Buster's as I'd like to support local businesses. Well, it's been a mixed bag. Line out the door...okay, perhaps because of FIFA? I like the combo that they offer. I opted for the $20 game card and the $4.99 meal. I went to the bar because I could get a seat and ordered...45 minutes later I still don't have my wings. The drinks are hella expensive. How hard is it to drop fried bar food? Haven't seen a server sent. They definitely need to step up their game. Could be amazing but not with his staffing attention. read more

Food was awesome Service was awesome Ambiance was amazing. Our server was awesome her name was Sewit read more

Dave & Buster's Santa Rosa - Blackend Chicken Alfredo and steak and shrimp Alfredo lingue - American Near Me - Santa Rosa, California

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I cannot believe the amazing and great customer service provided by bartender Jasmin. Drinks are always the best. Highly recommended and always asked for her. read more

We happened in with our teen granddaughter while visiting the mall and had a blast! Lots of bang for our buck with the games. Good variety and immaculately clean. We stayed for dinner and I enjoyed the salmon, hubby had the sweet pecan salad with chicken and our granddaughter had the pretzel dog apps - all were yummy. Great drinks, great service, lively vibe and screens everywhere. Go and support this new business. We need places like this in SR where teens, young adults and families can go and have good, clean fun! read more

Great service at the bar and amazing drinks first time out here visiting out of town and will definitely be back read more

Dave & Buster's Santa Rosa - Mojito - American Near Me - Santa Rosa, California

Food, service, and the amount of TVs and games showing were all great. The ambiance was perfect.

Hella TVs for games or fight night. Drinks are a little pricey, we ordered 2 of their "specialty" drinks and it was just over 30 bucks, so be aware of this when ordering drinks. They have a lot of games, but it seems that the restaurant & bar area are the main focal point. read more

Santa Rosa and the Plaza needed a place like Dave & Busters where families can hang out, adults can have drinks, food, watch sports while the kids play! It's super family friendly but has something for all ages. Since we don't have any kids, it's still fun to have date night with my hubby, have some dinner and play some games. We were greeted right away upon entering Friday night. We were seated right away, given menus. I ordered the fish & chips with a side of shrimp and my hubby ordered some mini sliders. The music was a bit loud but maybe I'm just getting old! My teenaged self would laugh and kick my butt for saying that if she would see me now! The food was delicious, great service. We bought a $25 game play card from our server. (It's reloadable and if you win tickets, it gets added on there as well). I love carnival games so that's what we did. A bit of ring toss, Neon Bowling (my favorite!) and Go Fishing! Tons of games, VR, Racing, Shooter, Sports. They have a picture booth if you just wanna take pictures! Private room for parties. Tons of prizes you can win. Seriously this town needed Dave & Busters and I'm so glad they're here! Super fun and would definitely come back to hang out. read more

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Staff are always friendly. The food is good and not expensive. The only thing I didn't like was that they put my blackened chicken alfredo (to-go order) in a cardboard container. I was expecting it to be in a plastic container. All the oil from the pasta soaked into the paper bag. read more

The service was horrible and foods was not very good. They charged me extra foods to my bill, which I never asked for. I'm not sure I'll be coming back again. read more

Kids had fun. Negative is that in Santa Rosa does not have the Sun - Thurs 1/2 price game. Like other places. We only have it on Wednesday. read more

Dear Dave & Buster's Management Team, I am writing to formally share feedback about my visit to your new Santa Rosa, California location on February 9, 2026. I chose to dine at your establishment as part of a personal self-care day after a massage, hoping to relax and enjoy a pleasant, welcoming atmosphere. Unfortunately, my experience left me feeling disappointed and, more importantly, uncomfortable. For context, I am both a national and international traveler and dine out frequently. I am currently working in California and reside in Atlanta, Georgia, so I have experienced a wide range of hospitality environments and service standards. At the start of my visit, my server, Kyle, was reasonably attentive and took my order promptly. Payment was also collected immediately after I ordered. However, for the remainder of my dining experience, there were no check-ins from her. I was not asked if I needed refills, if my food was satisfactory, or if there was anything else I needed. What made this more concerning was observing another server, Michael, who spent a noticeable amount of time checking in with and engaging at least six other couples seated at the bar. While those guests received ongoing attention, I felt overlooked and neglected. As the only minority guest seated in that area at the time, the lack of attention left me questioning whether I was being treated differently. I want to be clear that I do not make that statement lightly. Up to this point, I have generally found people in Northern California to be friendly and welcoming. Living in the South, I am unfortunately not unfamiliar with racial bias, but I have not experienced such a strong feeling of disregard in a restaurant setting in a long time -- especially at an establishment whose brand I have enjoyed in my hometown. After my visit, I contacted your corporate office to share how disturbed I was by the encounter. I am now reaching out directly to the location as well, in hopes that this feedback will be taken seriously and used as an opportunity for reflection and improvement. Every guest should feel seen, respected, and equally valued, regardless of background. Thank you for taking the time to read this. I would appreciate being updated that this matter has been reviewed and acted upon so future guests do not leave feeling the way I did. Sincerely, TE read more

I'll give this place credit for one thing: I didn't realize it was possible to pay over $200 to feel like an inconvenience. We came in with 5 adults and 3 kids, ready for a great night, but instead, we got a comedy of errors--minus the comedy. The "Service" Timeline The Accidental Appetizer: Started with the wrong dish. We kept it because we were hungry, but it was an omen of things to come. The Solo Child Diner: One kid's burger arrived... followed several minutes later by the appetizers. If you've ever sat with two hungry children watching a third child eat in silence, you know that's not dinner; it's a hostage situation. The Salad Saga: Two salads were botched. By the time they were corrected 10 minutes later, the kids were basically gnawing on the table legs. The Fungi Surprise: A guest found a mushroom in his burger (he hates them). That's a $20 burger straight into the trash. The Main Event: Ricardo The real "star" of the night was the manager, Ricardo. When he finally approached the table, I expected a professional apology. Instead, I got a TED Talk on excuses. Ricardo, let's be clear: You are responsible for the guest experience, yet you showed zero accountability for the slow service or the string of incorrect orders. I pointed out your lack of ownership in the moment, and you met me with a shrug. You couldn't even manage a simple, "I'm sorry, how can I fix this?" That isn't just bad service; it's a failure of leadership. The Verdict I still paid the full bill and tipped the staff well, because we live in a brutally expensive county and I believe in people's right to survive. But the value-to-frustration ratio here is off the charts. Even the standing bar service was a struggle; the gentleman behind the wood seemingly cannot talk and pour at the same time, and he really likes to talk. The Bottom Line: We'll be back for the arcade, but we'll be eating elsewhere first. Management matters, and right now, the only thing Ricardo is managing is the art of the excuse. read more

Really good overall. The restaurant check-in being at the front door was my initial impression. It took about 10 minutes of standing there to get a table, no biggie!!!! However the plethora of cigarette and weed smoke coming in from outside made it kinda awful. While eating, the bus boy cleaning the tables behind us was spraying what smelled like windex on the tables and that was nauseating. Oops! Service excellent! Truffle fries were cold and soggy, shrimp crispy and good, fried cheese delicious. Games were really fun. Very nice date night. read more

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Glad to see Dave & Buster's open here, it's great to have a fun place where people of all ages can gather similar to epicenter. That said, the music was SO loud we were yelling at each other and at our server and still couldn't hear (my Apple Watch popped up a notification about hearing damage). Service was also very slow, about an hour for drinks, another hour for food, and a long wait for the bill. Staff was very kind, but the experience felt really chaotic. Really hope they adjust the volume and streamline service. read more

Dave & Buster's Santa Rosa - American Near Me - Santa Rosa, California

We had an amazing experience at Dave & Buster's and want to give a huge shoutout to our server, Spencer. Our group had 15 people, which can be a lot to manage, but Spencer handled it so well. He was incredibly friendly, quick, and very attentive the entire time. Spencer kept our drinks filled, made sure our orders were correct, and everything came out fast even with such a large group. He was also very informative about the menu and checked in often to make sure everyone was taken care of. Great customer service like this really makes a difference, and Spencer truly went above and beyond. Dave & Buster's is lucky to have him. We really appreciate the great service and will definitely be coming back read more

Food was good. Service wasn't good. Very loud music. Amazing selection of arcade games. I had steak. It was good but for the price i will get steak at cattlemans. But the arcades were fun . read more

Hostess/host seems to ignore waitlist and tend to give you the wrong wait time, they said 45 mins but we waited for 2 hours, meanwhile we see people just getting there and getting seated right away... Update: we came and signed in at the waitlist at 6:17 pm....it is now 9:02pm and we went from #17-#14 on the list and after the 1 hr and 40 min mark they told me the kitchen is behind 1hr and 30 mins behind...i was standing in front of the host for about 30 mins before i was informed,they did not bother to tell me the issue read more

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The machines are fun to play so imma leave it at that. Didn't have any problems this time! MUSIC IS WAY TO LOUD ( while eating) WHY AM I SCREAMING ACROSS THE TABLE ! If anything the music should be lowered where we eating and louder in arcade. There is absolutely no , not ONE valid reason why we should have music BLASTING in our ears while we are eating. Like we literally spoke about leaving because how loud that shit was . The food is ALRIGHTTTT. My daves burger was a 5/10 or less. the portion was perfect but the flavor is LACKING. the sauce taste like straight water. My friend got the Smokehouse Bacon BBQ burger. she rated that 7/10. The fries were alright but i the sweet potato fries dipped in ranch ! Another thing that gave us like a "bruh" moment was NAPKINS. why tf there only 1 tiny ass napkin at the table?? Is there a budget on them or something us customers don't know about because i feel like we shouldn't have to ask for NAPKINS! At least have more than ONE. Has nothing to do with the server So if you see this you were great ! Overall me personally i wouldn't come back and eat here but my friend said she will so a win is a win lol My friend got the Strawberry watermelon margarita and she said it was 10/10 and she definitely getting another one when we come back Our server Ericka was a very good and patient server. I also work in the industry and this 3 star has NOTHING to do with her work!! She was always checking in and matched our vibe also recommended us stuff when we asked, made us laugh and had a good time. So thank you erika for the hospitality ! 100/10. After all this yapping i really enjoy going here and i would def come back . read more

Dave & Buster's Santa Rosa - Dave's Burger , sweet potato fries, regular fries , BBQ burger - American Near Me - Santa Rosa, California

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