We specifically told the sales rep that we were preapproved for a loan through our credit union and that the credit union just needed a copy of the title and sales receipt. The sales rep, Michael Baugh, made us fill out a credit form even though both myself and my husband told him repeatedly that we did not want or need them to run our credit a second time. I had to locate the sales rep to ask a question because he walked off to go talk with other workers. Not only did the dealership run our credit, but they also put our loan through our credit union as a new loan which made them run it again. We now have three hard hits from credit inquiries on our credit history instead of just one. My husband also asked about getting a drink while we were there and was told to go to the vending machine. We called the dealership to complain about our experience and were offered a gift card to a restaurant we do not live near (for $50). We asked that the credit inquiry be removed, but one month later it has not disappeared. What should have been a short process (according to our credit union) turned in to a four hour wait with two small children. Very disappointing because we thought Dave Sinclair was a better dealership with good customer service prior to this experience. We purchased a 2016 vehicle that cost over $35,000. We will NOT be back and will be letting everyone we know understand the poor experience we had and the lack of care that the dealership showed when we called back. read more

First off I live in Utah so buying a new 4X4 truck sight unseen from 1,200 miles away can be a very stressful experience; but Scott Braun made it painless and easy! He treated me like a friend and not a number. He was extremely efficient and professional. He never dropped the ball and was there every step of the way. I highly recommend asking for Scott if you are looking for a new Ford; you will be glad you did. Dave Sinclair III was also great! He was willing to price match and make the deal happen. When I had questions, needed something or just some reassurance Scott and Dave were on it and I always received a quick response. It took me a bit of time to get my other truck sold to finish out the deal but these guys never forgot about me and also did not hound me like most other dealers do. They give you your space and do not use high pressure sales tactics. That is the way business should be done especially when spending tens of thousands of dollars. Nothing pushes me away quicker than being strong-armed into a purchase. You won't find that with these guys. If I had it to do over again I would not hesitate flying out to Saint Louis again to deal with Dave Sinclair Ford! THESE GUYS ARE THE BEST!!! I just wish my local Utah dealers were this great to deal with! Thanks again Scott and Dave! read more

My wife and I usually buy foreign vehicles, my 19 year old daughter fell in love with the trendy and technically loaded focus. We visited Dave Sinclair Ford in South County, we drove down there because we remember seeing Dave on TV for so many years ago. I was really impressed, the place was crazy busy for a Wednesday evening, we waited a few minutes for an available salesperson and then our journey began. Charlie Foster helped us out and he was great. He took the time to explain even the simplest features like power seats and how to set the radio stations, more detail attention than we have previously experienced at the other dealers in town. I quicly realized that the 21K Focus had more technology than my Honda or my wife's Acura. The Sync system is a one button push and you can pay attention to the road, not what I am used to. Charlie was great, my daughter is happy with her car and experience. I will look at Ford's midsize car, Fusion, next month and I will only go to Dave Sinclair Ford, eventhough I live in Hazelwood, I will make the drive. It was well worth it. read more

My husband and I recently attended the St.Louis Auto Show. After looking at several makes and models, we stopped by the Ford display. I fell "in-love" with the New 2013 Ford Fusion! We were introduced to the vehicle by a very knowledgable young Ford representative, Christian, who later explained he worked at Dave Sinclair Ford. He answered all are questions and offered very competitive comparisons of various vehicles on the market. He invited us to stop by later that week and test drive the new Fusion, at his dealers location near Lemay and S. Lindbergh. After convincing my husband, we stopped in and were treated excellent! The salesman, Christian Keating, made us feel very comfortable and was extremely knowledgable about the new model. He gave us great perspective into the advantages of leasing vs. buying and has truly gone out of his way to make a great deal with us! Will be buying the Fusion Titanium this weekend......!!! I recommend everyone on the market for a new car, stop in at Dave Sinclair Ford, Five Stars, they really earned it! read more

Find another dealership for your major purchase. Dave Sinclair Ford is a joke. Their customer relations/service priorities are in the toilet. Very disappointing to say the least. Dave Sinclair III basically stated his employees aren't allowed to make decisions. That doesn't help when his response time and customer skills are non-existent. I will never purchase from a Sinclair dealership moving forward. I am sad that I have a longer term warranty as I dread the day when I have to step foot back into this dealership. An employee even damaged my vehicle and they didn't offer a rental/replacement for the time they had it (over a week). Please take your business elsewhere. I cannot stress how important it is to find out exactly how customer relations are handled vs worrying about the exact vehicle you are purchasing (especially new). A good dealer that will take care of you in the long run is worth finding. read more

My wife and I went to D.S. Lincoln and were looking at the used Ford Edge's on the lot. We found one we were interested in and asked the salesman (David M.) what the price was. It was a great price and my wife asked what was wrong with it. He said it was probably because it was a 2011. After test driving it and falling in love with it ,we sat down and talked turkey. We explained how we have bought 5 vehicles from various Dave Sinclair dealerships ,thinking that our loyalty couldn't hurt. He checks our trade-in out and then sits down to tell us he made a mistake. He was looking at another vehicles price and that our Edge was $5000.00 more than we were told. This is 1/2 hour after he gave us the initial price! HOLY CRAP! This is kind of a big mistake! YOU SHOULD KNOW THE PRICES! Beware my union brothers! I've got lots more cars to buy but not at Dave Sinclair'!!!!!!! Jimmy B. read more

Buyers BEWARE!!! The service here is DEFINITELY Terrible! I would give zero stars, if that were possible. This team Does Not use truthful lending tactics. There aren't any COVID-19 preventative measures in place. Once you purchase your vehicle, they WILL NOT return your call when you leave messages for the general manager, nor will they respond to email messages that you send to the Owner. When I questioned this goof troop about why they were not transparent with me, they said that they were not required by Missouri law to notify me of all financing options. I tried complaining to the general manager Tyler, and before he could I could finish my statement, he said, "Let me stop you right here, I can't help you." LOOSERS! SOOOO UNPROFESSIONAL.! This was the worst buying experience ever! Go to David Taylor in Ellisville. It's worth the trip for good customer service! read more

Big shoutout and appreciation to Mo Oliver at [Dave Sinclair Ford] From the moment I walked in, Mo made the entire car-buying experience feel easy, honest, and actually enjoyable. No pressure, no games, no confusing talk -- just real professionalism, good energy, and someone who truly knows how to help people find the right vehicle. If you're looking for a Ford and want somebody who keeps it straight with you while still making the process fun, Mo Oliver is definitely the person to see. The customer service, communication, and positive attitude were off the chain. You can tell he genuinely cares about the people he works with. Appreciate you, Mo, for making the experience smooth and memorable. St. Louis needs more sales associates like this. #Ford #FordMaverick #StLouis #DaveSinclairFord #CustomerService #CarBuyingExperience #EnthusiasticTechie #PositiveVibes read more

I have only used the service department at Dave Sinclair as I bought my Mustang in Florida, where I was living until 2 years ago. When I came home and needed the first service (an oil change) I decided to go to Dave Sinclair as it was the closest Ford dealer to my home. Also I recognized the name from when I lived here before (17 years ago). There is a reason they are still in business! Their customer service is awesome, their mechanics are terrific, and over all you get a great experience every time you visit! I have now used the service department for all of my routine maintenance and an auto body issue and have never been disappointed! If anyone needs a service in the South County area, visit Dave Sinclair Service Department for a wonderful customer relations experience and what I have found to be fair and honest pricing. And believe me I check! read more

I had excellent service yesterday buying my first new used car. Megan, Denny and the rest of the team were great. They treat you like a normal person and make you feel comfortable. Not all suits and ties and like they are better than you like other dealerships. They were the only dealership to give me a chance and got me in the car I wanted within days. Another dealership in Fenton. . Well known for not so good credit gave me the run around without answering my questions. Dave Sinclair didn't do that. They were up front and honest, and regardless of my credit score, they worked just as hard to help me as someone with a perfect credit score. I highly recommend them. Megan and Denny are awesome! And for my credit. . I still had great cars to choose from and a fair down payment amount that wasn't unreasonable. read more

After receiving terrible guest service at 2 other well known dealerships in the area I walked into Dave Sinclair with a bias opinion. Oh how I was wrong! I eas initially supposed to be working with Megan Sinclair but was told she had something come up at the last minute and I would be with Mike H. Megan did stop by introduce herself and apologize for the situation. Being a person who works in customer service I have certain expectations. Mike met all of them and then some! He was well informed about the 2014 Ford Fiesta I was interested in. All my questions were answered thoroughly. The whole process well very smoothly without a hitch. I am so glad I walked away from the other 2 places and chose Dave Sinclair. I couldn't be any happier with my new car! read more

I made an appointment online and even got a call from a lady at DSF to answer some questions for me. Shuttle service is very sketchy and I was not assured I could get a ride to work. When I brought my car in they did not have any record of my appointment. I even showed them my email confirmation but they did not have anything on my appointment. After they signed in my car I was told that it would not be looked at until the next day. When I asked why I just shouldn't bring the car back I was told that it would be the same thing....they would look at it the day after I brought it in because they were so backed up. My vehicle has had issues several times since I picked it up and will need to take it back in. Next time I will choose another Ford dealer. read more

We purchased a 2015 Ford Escape from Dave Sinclair Ford in January 2015. It is now June, and 5000 miles later we could not be happier. I am getting the oil changed tomorrow morning and I am actually looking forward to it. They treated us great throughout the buying process, from test drive through financing and then out the door. Our salesman, Scott Braun, treated us fairly and respectfully. The finance people made the deal possible. The owner even took time to thank us for the purchase. The Escape runs great. It is the quietest vehicle I have owned. It gets very good mileage. Very please with Dave Sinclair Ford and the 2015 Ford Escape. This is the fourth car we have purchased or leased from Dave Sinclair Ford. It will not be our last. read more

We ended up at Sinclair Ford because they had a nice selection of F150s and my two local ford dealers had already gone 100% salesman on me. Once at Sinclair Ford, we met Danny R. What a great sales experience. Danny was professional, but laid back. We were planning on just getting information and, since no one had the truck I wanted, we were going to just order the truck from our local dealership. After spending about 20 minutes with Danny and his approach to sales, we were sold. We ended up ordering the truck from Sinclair Ford and Danny kept us up to date with the build progress throughout the painful wait. I had to pass two other dealerships on my way to Sinclair Ford, but I am so glad I did. Great job everyone! read more

We came in to have our tires checked as we were leaving on a trip pulling our camper.In checking our tires the service man found a leak on our steering box.They ordered apart and had us come back the next day. We were left sitting in the waiting ares for 4 hours with out knowing what was happening.This is the first time I have had to use some one besides Matt Hackney as a service writer. Matt would not have let us sit that long with out at least stopping by and telling us something about our progress.Matt was off the day we first came in and we weren't sure how to get back to him when we came in the next day. We will still come back to Dave Sinclair for service but will not use any one but Matt as a service writer.. read more

This is my second purchase at Sinclair Ford. There are other Ford Dealers in town but no other dealers have met my expectations: They have a great inventory; Great Service; and they make things right. I bought a 2013 Ford Escape Titanium Edition on December 26, 2014. The car had less than 7,000 miles and came with tons of bells and whistles. My salesman and the finance people were very helpful. The only problem with buying and car is there seems to be more and more forms and more lag time. This is not a dealership problem but it is an endemic problem in the industry. I am very happy with my purchase I would recommend Sinclair to all my friends and other dealers to my enemies. read more

My car was totaled. Always so much anxiety and worry in these sorts of situations. I went to Dave Sinclair Ford looking at a used Honda CRV. I worked with Dave Moore and Tony Riggio in sales and Bailey Woods in the finance department. What a great group of folks. I would give them 10000 stars if I could. I had zero pressure and had a good time looking at all the cars. Even though it's a Ford Dealership, the focus everyone had was that I get the vehicle I wanted. WoW! No pressure to buy a Ford? From a Ford Dealer? I was amazed. The Warranty Forever just iced the cake. I would highly recommend these folks. Happy to now be a part of the Dave Sinclair Ford family. Thank you so much! read more

Great experience with Dave Sinclair Ford! I had been jerked around for 4 1/2 months waiting for Sunset Ford to get their act together and get my air bag parts for a recall. They don't have a clue at Sunset....all they kept telling me is the parts aren't available. Called Sinclair Ford and spoke with Cheryl. She didn't have the parts in stock either, but she would get them ordered for me. Cheryl called me the next day, had the parts and got me scheduled for next week. Sunset wanted to set up a tentative appointment for SEPTEMBER....what lousy customer service. CHERYL AT DAVE SINCLAIR IS AWESOME. SAD TO LEAVE SUNSET AFTER 23 YEARS, BUT DAVE SINCLAIR IS MY FORD DEALER FROM NOW ON! read more

Great sales experience from Start to Finish. Everyone involved was professional and friendly throughout the buying experience. Jon Werner hustled the entire time and made me feel like I was the only customer in the building...on the last day of the month! Great follow up by customer service after the sale to make sure that I was satisfied with the experience. No pressure for extended warranties in finance. Aftermarket service was fast and effiecient in putting the bed cover on my new F-150. I highly recommend you go see these guys if you are in the market for a new or used car. Dave Sinclair Ford has a great team to help you! read more