Needed to take my daughter's RAV4 in for brakes and a check up. Rae was my service advisor. She was fabulous! Got me squeezed in and out the same day during the holidays. Communicated throughout. Interestingly I dropped the car off after hours, paid for it over the phone, and picked up the car and keys using the lockbox, so just realizing I never actually saw anyone from Davenport this time! Davenport wins my business because they are much easier to work with than the dealership and that makes them a great value! The time savings alone makes them better but Rae was a gem!! read more

Amazing Service, Noah exemplified phenomenal customer support and service. Technicians were thorough and concise and even completed a repair Effeciantly and less costly that other shops were wanting to perform a drastic job, which was unnecessary. I trust my Lexus autos to DAVENPORT MOTORS read more

I contacted Davenport to complete some repair on my 2008 Lexus LS460. Sewell was going to charge me $3,000 to replace my motor mounts, and Davenport quoted me $1,969. Saved me a good deal of money! Lance was fantastic and got me in first thing in the morning on a Friday and in a complementary loaner vehicle. The technician, Chuck, was thorough and completed all of the work in a day. I am super appreciative of their work and customer service. I will definitely be coming back for regular maintenance on my vehicle and highly recommend Davenport Motor Company to any Toyota/Lexus owner. read more

I dropped off my car because my dealer said I needed a new power steering pump. Davenport Motors checked it out, called me back and said they could not find anything wrong with the pump. They also topped off all my fluids and washed my car. Honest businesses are the best businesses. I will be taking my Lexus needs to Davenport from now on. read more

We are so excited to finally find an true independent Lexus service and repair shop that we can trust for our 2003 Lexus LS430! Davenport motor company has excellent service and a very knowledgeable team. The service advisor, Christy is amazing, very detailed and took time to explain recommendations and service performed. We never felt pressured and felt very genuinely welcomed and appreciated as a first time customer. We were completely impressed with their knowledge, customer service and professionalism! We highly recommend Davenport Motor Company!! read more

Davenport Motor Company - Sign - Auto Repair Near Me - Plano, Texas

I used to be customer over twenty years. I had to go back to the dealer it's a little more but atleast I can call to talk to a human. I need to ask questions unfortunately you can't do with a computer. read more

these guys are absolutely amazing! Couldn't figure out what was wrong with my car and they took care of it and diagnosed it in 10 minutes!!! I haven't met another company with amazing customer service read more

I went in for a check engine light and I told them about the traction control lights that it came with and it possibly being a transmission solenoid based on code reading. They proceed to tell me they dont do solenoids and only replace transmissions for these situations. They didn't offer to re-check codes. Service was quite disappointing with no introduction or hello, just a "Give me a moment". They mentioned they dont do solenoid because they've had customers who had the ~$1,600 work done and then come back with the same issue only to then be told they need a new transmission ~$4,000. My issue is why not just send back a response stating this when I mentioned it in my appointment request. read more

First time customer great experience! Called Jeff and made an appointment to replace the battery on my 2015 Lexus GS 350 F Sport. 5 year warranty on an Interstate battery. $20.00 less than Park Place and much quicker. I was in and out in 45 minutes with a very clean car. Park Place said it would be two hours. Very professional and courteous service. Davenport took great measures too ensure social distancing, provided masks and hand sanitizer. I will be back. read more

Davenport Motor Company - Sanitizer touch points per attached card left in car. - Auto Repair Near Me - Plano, Texas

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Davenport has continued to provide excellent service at reasonable prices. On our latest visit, they provided us a loaner car while our car was being serviced and they didn't try to oversell us during our 90k mile service. We recommend Davenport whenever we can. read more

If you own a Lexus or Toyota & you need to have maintenance done to your vehicle, I would strongly suggest that you call Davenport and get a quote from them and then call Lexus or Toyota and see what they price you at. More than likely Davenport is going to be above you at better rate. The entire staff is helpful & they treat you like you're family! read more

Davenport Motor Company - Auto Repair Near Me - Plano, Texas

Davenport's service is quite good and detailed. Evan helped me quite a lot in understanding some of the maintenance schedules with great details. Overall, I am quite happy with the service and will be returning for future car maintenance needs. Update- On my second visit, they have changed the engine and transmission fluid. Car feels very smooth to drive. Even though, the transmission fluid (CVT Transmission) was initially quoted at $240 but, they only charged me $150. I absolutely loved their honesty. Evan is as always quite knowledgeable and a friendly adviser who I feel like I can address any issues with my car (also loved the rest of the hardworking crews). Because of this honesty and attention to detail, they have got me as a customer for life. Thank you for everything. read more

I have owned 6 Lexus vehicles, and ALL have been serviced by Davenport's. They are professional, honest, and reliable. I am retired, so my ES350 has 92,000 miles, the only maintenance has been for oil changes and tires and a battery, pretty amazing in itself, so i will keep my ES350 for another 100,000 miles, knowing i am backed by Davenport's and their excellent crew. read more

I highly recommend Davenport motor company in Plano, Texas for all your Lexus services needs. This location save me thousands from what a Lexus dealership charges for the same repair. They do first quality work with reasonable prices. I drove all the way from Southlake to Plano just to have my car serviced From Davenport Motor Company in Plano, you should too! read more

If you have a Lexus and want good old fashioned honest automobile service, hurry over to Davenport. Trust me, after owning dozens of cars, driving thousands of miles and dealing with a myriad of different auto mechanics, advisors and others, these guys are refreshing. I've been in three times now with two different cars and they give great advice in an unhurried and professional environment. This is a definite Go! read more

They provide excellent service and go out of their way to help out in time of auto needs.

For a $173.00 dollar oil change and tire rotation I requested my service manger to please make sure that his technician puts a 5,000 mile oil change reminder sticker on the inside of my windshield. His response was, "It's too difficult for my technicians to put the mileage on every sticker". I was speechless. I immediately walked out of his office and took my business elsewhere. read more

I am impressed with the honesty and professionalism of the Davenport Motors staff at Plano...especially Evan. He was very thorough with his assessment and advice. I also had a brief talk with the mechanic who checked out my vehicle. I didn't get his name but he too was friendly and helpful! What impressed me most is the honesty of the team! Another shop was ready to remove and replace my front shocks and struts but the Davenport team assessed and advised me that there's no need to do it at this time. I wasn't charged a dime for the visit. I will definitely be back in the future! My brother-in-law referred me to DMC and he is right on the money with the referral! Thank you, DMC! read more

Davenport motors is the best place to have your Toyota or Lexus serviced! I can't say enough good things about the service. We appreciate Evan, our service adviser. His professionalism and honesty surpass any place we've taken our cars. We Highly recommend Davenport! read more

My second visit to Davenport motor company came after a morning of rain where I tried to roll my windows down to get the excess rain and dew off of the windows so I could see while driving. The back rear window apparently came off track during that process it would not roll back up. I immediately reached out to Davenport motor company a second time in addition to the dealership for price comparison. Davenport motor company came in at 50%. Less than the dealership. Parts were not even needed to be ordered for this situation. They were able to repair and reassemble the part that holds the window in place and controls the upward and downward movement. Again, Evan was phenomenal and his efforts. He took care of me, a second time and even provided a loan car and they took care of the work over Christmas break. I even forgot to fill up the loan car with gas due to a busy hectic schedule, and he took care for me this time. Very professional, very organized, very clean and nice facility. And for those reading this let's not forget they have multiple locations to take care of your every need. They won't hesitate to give you a recommendation if they could save you money. Thanks Evan and staff again and Davenport motor company. read more

I have heard great things about this place. After using dealerships for my 2009 Lexus GS, I decided to try for my oil change. Pleasantly surprised; great place, was treated same as dealership but way better pricing. Will definitely go back. PS Thank you Jeff for welcoming me. read more

My husband, Chester took in our 1999 LS400 for maintenance today and continues to be impressed how the keep the car running smoothly. He has been a customer for 10 years. Prices are very fair and service is excellent. They even gave him a loaner car. My husband highly recommends them to friends and family. read more

Decent price for an oil change, good entertainment and coffee in the waiting room, and they even wash your car for you. I have only been here twice, but my dad has recommended this place for me and to go. If you have a Toyota or Lexus car, you cannot go wrong with this top notch service. I didn't have to wait too long and the service was exceptional. read more

August 2016 Davenport (Plano) put a new battery in my Lexus ES 350. I was told that the battery should last 3-5 Years. On October 20, 2017, my car would not start. I called Davenport & Jeff told me that my battery was under warranty and to have the car either towed or jump started, so it could get to the shop and they would look at it. After having the battery analyzed, Jeff came to the waiting room & shared with me that there was a dead cell in the battery. He said they would replace the battery and wash my car. I agreed. Once the car was finished, Jeff told me I needed to pay $79. My response was "for what? You told me the battery was under warranty". Jeff had no empathy. No customer service skills. He was cold & it was disheartening because I have been a loyal customer to Davenport for many years. Jeff's response was that the $79 was to cover the tests that were ran on the battery and labor. Jeff...shouldn't this be something that you advise a customer of BEFORE you do the work? This should have been something that was shared with me when I made the initial phone call. When this concern was shared with Jeff, his response was "I looked at your history with us, you have been coming here for a while, you should know nothing is free". I was floored! My perception of Jeff is below par and no longer want to do business with him. read more

My experience at Davenport was professional and great every step of the way. I was greeted right away and was quickly checked in. They called me when they said they would to report what was needed to be done immediately and what I could wait on. No hard sell. Plus liked that a written report was also seen. Painless experience so that's why I continue to bring my business here. read more

I have been getting vehicles serviced by Davenport since 1993. I kept my 1990 Lexus LS 400 for 244,000 miles, my 1996 LS 400 225,000 miles and my 2001 Toyota Tundra 259,000 miles and now they service my 2017 Tundra. Preventative maintenance is very important for any vehicle. The Davenport guys don't try to up sell or take advantage of their customers. The loaner cars are clean, efficient and the shops are always clean. Life is good at Davenport Motors. read more

Routine maintenance was perfectly completed and on time. Such pleasant staff who communicated well. Thanks for all your help.

I've used Davenport motors for decades! Highly professional agents and mechanical!! Dave and his team have a winning "formula"....JL read more

Sometimes it depends on who you get here. Since my Lexus is out of warranty (It's a 2004) and I've always believed that dealership repair is too high dollar, I found the place on a recommendation from a friend. I have only been to the one in Plano, so I can't speak for the Inwood location. Price-wise, there's no question this will beat any Lexus dealership across the board with hourly fees. In most cases they've been able to get better pricing on parts, but in one case in particular they could only match what the dealer offered for it. I also remember a case where they had given me a quote 6 months before and I finally got around to getting the repair done. The part had gone up in price by $500 but they honored the quote. I do a lot of highway driving and the front end of my car has been getting some serious road rash lately, I'm sure from all the construction along the highways around here. They found a guy that fixed the whole front (mostly touch up on paint chips, scratches, etc) and charged about $100. I'll always take my Lexus here for sure. My personal preference at the Plano location is Jimy Wright. He's a good dude. read more

Updated: The problem is not two days I got my car back, the problem was my inverter water pump was working just fine, but you guys wanted to fix something that was not broken in the first place and still told me that I needed to pay more to get fixed for other stuff. Toyota quoted a lot cheaper for fixing my inverter water pump which was what I thought the problem was. ADVICE: TRY TO GET QUOTES AT DIFFERENT PLACES TO MAKE SURE YOU ARE NOT OVER CHARGED. THIS PLACE IS A TRAP! BE CAREFUL WITH THIS PLACE! I got a quick diagnosis from Auto Zone, so I took my car to the shop and told them the code and asked them to fix it for me, they told me that they would have to do their own diagnosis for $65 which I agreed to. Then two days later, they called me and let me know that they had the same result as Auto Zone which was my inverter water pump has to be replaced, they wanted to charge me $650. I ended up taking my car to Toyota, Toyota only charged me $230 to get it fixed and the problem was not even the inverter water pump! They did absolutely nothing and wanted to over charge me! They also told me that I might have to spend more money to get other stuff fixed. WALK AWAY FROM THIS PLACE! YOU ARE BETTER OFF ELSE WHERE BECAUSE ALL THEY WANT IS TAKING YOUR MONEY AWAY! read more

Davenport always provides excellent service. The employees always demonstrate care, concern and honesty. I appreciate the fact that they only service what is actually needed. They also give approximate timeline for other future services for tires or possible brake replacement as needed. I highly recommend them, especially Jamie Smith who was my Service Advisor today. read more

I had a Valve replaced on a Lexus LS430. The price was OK and the job was done fine but they are too busy to respond to Customers. Perhaps success breeds contempt or conceit. read more

Did a great job on a complex repair. They replaced the AC evaporator coil on our RX350, which involves removing the entire front dashboard. AC works great now. They also replaced our steering rack and pinon. You get the dealership service without the dealership prices. read more

I am so glad I found this place to bring in my Lexus. It's close by, and more importantly the service is great. Everyone is really helpful and friendly, prices are cheaper than the dealer, and they seem to be fair. Their place is clean with free beverages while you wait, and they can even provide you with a loaner car. So glad I found this place! read more

Daniel is great, he comunicates clearly the root cause of the issues, what needs to be done, how long it will take and acceptable costs. I am totally satisfied with their know-how, courtesy, and quality of the services. I am very comfortable for DMC to take care of my Lexus cars. read more

My 2001 most reliable Toyota started acting funny so I searched out Davenport. Original owner, no major work in 20 years so I felt I could trust them. Very courteous staff, loner car and they had to dig deep to find the problem but they did and it's as good as new read more

The reason I will only buy a Lexus is so I can have Davenport service my car. It is a rare pleasure to have someone you can completely trust when something goes wrong with your car. I have Been using Davenport for over 30 years and have never been disappointed. read more

I have been taking my vehicle to Davenport's for years and always had exceptional service. Today I called looking to setup a time to have my Tundra serviced. I have always dealt with Rudy and he has always been very helpful over the phone. I was notified that Rudy no longer worked there and received less than satisfactory help with my questions over the phone. The attitude and the ridiculous responses I got from the young lady over was insulting. I will take my business somewhere else. read more

Having had service done at a local dealership for years on four Toyotas, I am grateful that I now receive needed service at Davenport. The dealership often did the 'guilt trip' to approve expensive repairs although unneeded. Davenport has restored my faith in people capable of doing what's right rather than making profits the priority. I appreciate honest service done with quality. (I posted a duplicate review for the Dallas location by mistake. I use the Plano location.) read more

Davenport Motor Company was the Gem I found that was already polished. I had stopped for a scheduled oil change at a local Lexus dealer with my LS. I was on the way to Houston. The service writer comes in and tells me my brakes would not be safe to drive to Houston. I used to do all my own mechanic work and was well aware of my driving habits and was sure he was wrong, so I declined the service. After returning from Houston I found Davenport and talked to Danial Davenport and asked him to check my brakes. After a short period of time my car was back in front of his business all washed and ready to go. No brakes were needed. Danial told me I was good at least to my next oil change. When the brakes were finally serviced they were a fraction of the dealership cost while using the exact same parts. That has been many years ago and I still take my LS to Davenport and will any future ones as well. Tired of being miss led and overcharged? Check into what Davenport Motor Company can do for your bottom line. Clint read more