​ I recently purchased a refrigerator from whitco in Spencer Mass . Bill helped me ​ select the…read moreright refrigerator​ . The delivery team was great and bill went above and beyond customer satisfaction ! ​

Every sale. Is perfect for me. All my appliances are…read moregreat!! They order what you want. Many items are on the floor for sale.

I thought Michael was very kind and knew more about appliances than anybody else I have dealt with…read more I bought a washer and dryer had a little issue and he was there within two hours how can you beat that. Next time I need a new or used appliance I will be back. Thanks Michael !!

A wonderful experience working with Michael! He was prompt, honest, and so very helpful. He even…read morefixed another problem we had had with the electric socket, that was protruding. He was able to fix that and charged us nothing. Michael is honest and kind and the prices of his new products are amazing! He took away our old stove and did all the installation of the new, making sure it was fully functional. We are referring him widely.

Your 2 service techs, Justin and Andrew, delivered my new dryer on 8-26. They were very…read moreprofessional and knowledgeable, along with being friendly and quit creative. My existing vent hookup was not in the best shape, but through his creative genius, Justin made it work with a safe and functional hookup. This saved me the cost of getting an outside HVAC person to re-do the hookup, which I greatly appreciated. These 2 guys are a great team, 5 star, A+ rating. Give these guys a raise!

Bought a washer. Kept throwing codes, they would come out and tell me it's fine. Then the repair…read moreman tells me to only wash on "bulkee" when questioned why no answer. Then I call and question what my extended warranty covers that I paid for and I'm returned with some guy calling and saying "we are refunding the warranty and won't be doing business with you". Piece of crap. Save yourself the headache and go to a real business not this fake crap they try to offer. Terrible quality machine and service Update in response to owners reply: he can put on the good and kind act in the review but his snotty attitude, his technicians poor attitude, and their lack of competence is atrocious. Just heave the warning they sell lemons and get mad when you try to use the warranty and they get mad. Sorry I wasn't okay with being told the only cycle we should use to avoid the code is bulkee when we have multiple other options on the washer. I can't stress enough it's lazy and a slimy way to "fix" someone's machine. Just go to a reputable shop and someone who will stand by their appliances and work

I really like this I buy everything there! You buy it they…read moredeliver. They take the old stuff away. You're all set. All you need is to go there and tell them what you want everything from bicycles to watch machines refrigerators TVs microwaves they got it all.

Bill White and Whitco went above and beyond in customer service. We have purchased all our…read moreappliances from Whitco over the the last 15 years and have always enjoyed dealing with Bill and his staff. We recently had an our LG refrigerator fail after 3.5 years, contacted LG and imbibed in the worst customer service I have ever encounter. After three weeks of terrible customer service from LG, Bill White replaced the defective refrigerator with a new GE refrigerator. Bill stayed in contact with us and let us know what was going on in getting this problem solved. LG agreed from the beginning to repair this refrigerator because of having a lot of failures with the linear compressors installed in these units. Then the nightmare started. No communication dealing with a customer service center in Australia. Bill White worked through a difficult situation and got a new refrigerator to replace the defective unit. Thank you, Bill

Great place . I have been a customer for along time .Remember the 1st store in the old Friendly's…read morePlaza? Long time . He is awesome my mom bought a living room set years ago he brought it all the way to her in Waltham.

We can say nothing but good about Jack and Jamac Appliance!!! We had a problem with our very old…read morerefrigerator which was a 2nd storage one but very much needed. Didn't want to spend a fortune for a new one. And didn't know what to do. In a little more than a day's time, Jack came out & serviced our old refrig by configuring a new part to an old part, and had it fixed in a jiffy!!! :) He was so efficient and pleasantly explained everything!! Jack saved us so much time, effort, and money. Thanks Jack! We will definitely be using Jamac's service and help! Thank you Jamac!!!

Simply the best! No other way to describe them!…read more My fridge died Monday evening, I called the store Tuesday morning and they had in stock what was perfect for me. Better yet, they delivered in about 4 hours later as I had everything in coolers trying to keep from spoiling. Delivery guys were awesome, they called to let me know they'd shortly. The removed the deceased fridge and brought in the new one, hooked it up and not a single issue. Thanks guts!! I'll never go anywhere else but Franks! I'd rather support the local business and employees so they have me as a customer always. If you haven't been there, go check them out, they have a great website as well. I'm sure you'll be more than pleased as I am!!

Purchased a floor model. When it was delivered, it was missing several shelves and drawers. The…read morefirst set of shelves were delevered to Franks and thrown by the UPS carrier and smashed when they hit the ground. The first set of drawers were too big, and now they are saying that since the fridge was discontinued, it is harder to get parts (news to me that it was discontinued). There was a lack of communication, and from my view, a lack of wanting to make things right. Finally got the drawers today, and one is cracked. We had to fix it ourselves.

We purchased recently a new GE Profile fridge from Shoreline appliances in Groton. It was the…read moresmoothest purchase, deliver and pickup we've ever experienced. Our delivery in Niantic was quick and the delivery staff were awesome too. We had a problem with our cable connection to the water and ice maker and they sent their repair guy Glen out within a few days. Glen arrived and fixed the problem quickly. He was professional, knowledgeable, and courteous. Thank you Glen they are lucky to have a repair person like you. We were so impressed with Shoreline from beginning to end and we said we will only buy an appliance from them going forward. Thank you for your service. Barbara K Niantic, Ct.

I'm not happy as my washer which I bought at Shore appliances quit spinning the clothes. called for…read moreservice they came out told us we needed two parts. Parts were ordered it took a month. Parts just came in the service guy came today and installed the parts said machine was all set. we and put in a small load to test it results were bad. the new parts did nothing to change the problem. called the service department immediately and they can't get anyone back out for a week. This is not what I expected!

From Leo B in Bloomfield Just had my first service…read moreappointment with Marc's and was blown away how friendly, professional and efficient they all were. Starting with my call to Erica in the service department about my refrigerator. Erica was very understanding of my situation and very professional. Then the 2 technicians, Zach and Linton, who came on time then went to work on solving my issue. They explained everything they were doing as they proceeded to solve my issue. They charged a reasonable fee for their service. I was totally satisfied and impressed. They all represent old fashion local customer service and professionalism that is very uncommon today. If they had more stars possible than 5 I would give them 10 stars. Thanks to everyone at Marc's for making my day.

I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My go-to appliance store. LOCAL business, helpful staff (they accepted an order for me that was…read more not an appliance) and deliveries have always prompt and seamless. Service calls are easily arranged and provided in a timely manner. Service provider is always friendly, knowledgeable and quick with solutions. I've been a customer since 2003 and have bought ALL my appliances here ever since.

Jake and hunter were the guys that came to the house to deliver my dryer, they were fast efficient…read moreand some Instances they became MacGyver. Best of all they made the experience feel normal in such an abnormal and strange time. They even let me have tubing for my dryer for free. I thought I would have to go to Home Depot or something. Not only that they hooked everything up and made sure that the dryer turned on and had heat. Best experience I've ever had. Will always buy my appliances from them.