We just purchased a gas range and recently a refrigerator from whitco excellent price fast…read moredelivery a pleasure to do business with

​ I recently purchased a refrigerator from whitco in Spencer Mass . Bill helped me ​ select the…read moreright refrigerator​ . The delivery team was great and bill went above and beyond customer satisfaction ! ​

I thought Michael was very kind and knew more about appliances than anybody else I have dealt with…read more I bought a washer and dryer had a little issue and he was there within two hours how can you beat that. Next time I need a new or used appliance I will be back. Thanks Michael !!

A wonderful experience working with Michael! He was prompt, honest, and so very helpful. He even…read morefixed another problem we had had with the electric socket, that was protruding. He was able to fix that and charged us nothing. Michael is honest and kind and the prices of his new products are amazing! He took away our old stove and did all the installation of the new, making sure it was fully functional. We are referring him widely.

Bought a washer. Kept throwing codes, they would come out and tell me it's fine. Then the repair…read moreman tells me to only wash on "bulkee" when questioned why no answer. Then I call and question what my extended warranty covers that I paid for and I'm returned with some guy calling and saying "we are refunding the warranty and won't be doing business with you". Piece of crap. Save yourself the headache and go to a real business not this fake crap they try to offer. Terrible quality machine and service Update in response to owners reply: he can put on the good and kind act in the review but his snotty attitude, his technicians poor attitude, and their lack of competence is atrocious. Just heave the warning they sell lemons and get mad when you try to use the warranty and they get mad. Sorry I wasn't okay with being told the only cycle we should use to avoid the code is bulkee when we have multiple other options on the washer. I can't stress enough it's lazy and a slimy way to "fix" someone's machine. Just go to a reputable shop and someone who will stand by their appliances and work

Your 2 service techs, Justin and Andrew, delivered my new dryer on 8-26. They were very…read moreprofessional and knowledgeable, along with being friendly and quit creative. My existing vent hookup was not in the best shape, but through his creative genius, Justin made it work with a safe and functional hookup. This saved me the cost of getting an outside HVAC person to re-do the hookup, which I greatly appreciated. These 2 guys are a great team, 5 star, A+ rating. Give these guys a raise!

Bill White and Whitco went above and beyond in customer service. We have purchased all our…read moreappliances from Whitco over the the last 15 years and have always enjoyed dealing with Bill and his staff. We recently had an our LG refrigerator fail after 3.5 years, contacted LG and imbibed in the worst customer service I have ever encounter. After three weeks of terrible customer service from LG, Bill White replaced the defective refrigerator with a new GE refrigerator. Bill stayed in contact with us and let us know what was going on in getting this problem solved. LG agreed from the beginning to repair this refrigerator because of having a lot of failures with the linear compressors installed in these units. Then the nightmare started. No communication dealing with a customer service center in Australia. Bill White worked through a difficult situation and got a new refrigerator to replace the defective unit. Thank you, Bill

Great place . I have been a customer for along time .Remember the 1st store in the old Friendly's…read morePlaza? Long time . He is awesome my mom bought a living room set years ago he brought it all the way to her in Waltham.

We can say nothing but good about Jack and Jamac Appliance!!! We had a problem with our very old…read morerefrigerator which was a 2nd storage one but very much needed. Didn't want to spend a fortune for a new one. And didn't know what to do. In a little more than a day's time, Jack came out & serviced our old refrig by configuring a new part to an old part, and had it fixed in a jiffy!!! :) He was so efficient and pleasantly explained everything!! Jack saved us so much time, effort, and money. Thanks Jack! We will definitely be using Jamac's service and help! Thank you Jamac!!!

Purchased a floor model. When it was delivered, it was missing several shelves and drawers. The…read morefirst set of shelves were delevered to Franks and thrown by the UPS carrier and smashed when they hit the ground. The first set of drawers were too big, and now they are saying that since the fridge was discontinued, it is harder to get parts (news to me that it was discontinued). There was a lack of communication, and from my view, a lack of wanting to make things right. Finally got the drawers today, and one is cracked. We had to fix it ourselves.

I use Franks Appliance at my home and have had a great experience. Last week my older dad thought…read morehis fridge broken because he heard beeping in the area. Franks was out in record time. The technician realized it was the Smoke Alarm beeping, not the fridge. He changed the battery in the alarm and didn't charge for the visit. You can't beat service like that. Thanks to all at Franks for being great at what you do and for being great folks.

We purchased recently a new GE Profile fridge from Shoreline appliances in Groton. It was the…read moresmoothest purchase, deliver and pickup we've ever experienced. Our delivery in Niantic was quick and the delivery staff were awesome too. We had a problem with our cable connection to the water and ice maker and they sent their repair guy Glen out within a few days. Glen arrived and fixed the problem quickly. He was professional, knowledgeable, and courteous. Thank you Glen they are lucky to have a repair person like you. We were so impressed with Shoreline from beginning to end and we said we will only buy an appliance from them going forward. Thank you for your service. Barbara K Niantic, Ct.

I'm not happy as my washer which I bought at Shore appliances quit spinning the clothes. called for…read moreservice they came out told us we needed two parts. Parts were ordered it took a month. Parts just came in the service guy came today and installed the parts said machine was all set. we and put in a small load to test it results were bad. the new parts did nothing to change the problem. called the service department immediately and they can't get anyone back out for a week. This is not what I expected!

I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

My experience was classic bait and switch. Ordered a 48" range online at an excellent (but not…read moreunique) price, website claimed it was in stock and that I would need to pick it up at their West Hartford warehouse. Got a confirmation E-mail stating order would be "processed once payment was confirmed" (odd, since CC payments are generally automated these days). Next day, I got what appeared to be an automated E-mail (no name or phone number, DoNotReply sender) stating that their "policy" was that I would need to come to their store in person to confirm identity & credit card, and that the item was a special order (not in stock after all, I guess!). Since it's a 4-hour drive each way, going there twice defeats the purpose of an online order... When I called to try to clear things up, "Jack" told me the item was not in stock and that there appeared to be a pricing error (more alarm bells start up in my head). After consulting with his manager, he did call me back, to tell me that the part number is not on the Kitchenaid site, so they can't even order it, and they don't have it in stock. I just went back on their site, and they still list that exact part number listed (KFID948SJP), but at a much, much higher price, of course. When I expressed my displeasure and asked to speak to a manger, it went to voice mail. The only excuse offered was "the website is pretty automated". I get that mistakes happen, but reputable stores make some effort to make it right with the customer. A retail store is responsible for their advertised pricing.

My go-to appliance store. LOCAL business, helpful staff (they accepted an order for me that was…read more not an appliance) and deliveries have always prompt and seamless. Service calls are easily arranged and provided in a timely manner. Service provider is always friendly, knowledgeable and quick with solutions. I've been a customer since 2003 and have bought ALL my appliances here ever since.

Jake and hunter were the guys that came to the house to deliver my dryer, they were fast efficient…read moreand some Instances they became MacGyver. Best of all they made the experience feel normal in such an abnormal and strange time. They even let me have tubing for my dryer for free. I thought I would have to go to Home Depot or something. Not only that they hooked everything up and made sure that the dryer turned on and had heat. Best experience I've ever had. Will always buy my appliances from them.

I contacted Igor about my dishwasher on a Sunday. He responded quickly and was able to come out on…read moreMonday. It was not a straightforward issue and the dishwasher is quite old, but he was able to repair it. He also gave us his honest opinion on when we should plan to replace it. I would definitely recommend Igor if you need an appliance fixed!

I am so pleased with the excellent repair of my washing machine. IZ Appliance repair fixed it two…read moreyears ago, it's still going strong!