David's Bridal

4.0 (1.4k reviews)

ModerateBridal, Accessories, Shoe Stores

Closed • 9:00 am - 7:30 pm

Add Review

Call

Directions

Website

David's Bridal Photos

David's Bridal - The sleeves for stitched where the straps were placed when I purchased this dress. - Bridal Near Me - Burbank, California

David's Bridal - This is the dress I purchases. The sleeves were pinned where the straps were. - Bridal Near Me - Burbank, California

David's Bridal - THE ORIGINAL THAT THEY DIDN'T RECOGNIZE WAS THE SAME DRESS - Bridal Near Me - Burbank, California

+243

David's Bridal - Bridal Near Me - Burbank, California

You might also consider

Recommended Reviews - David's Bridal

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

Start your review...

Browse more easily on the app

Reviews With Photos

Fraudulent location and manager. It was a horrible experience for my sister and family; when she took her dress to the alterations department, they promise things that later we found out there were not possible. They just say yes to everything just to get the money, since she paid double for the alteration she wanted then what the dress cost.\ They lied by saying that they could do what we ask for, then when the second fitting came and it was different, than what was agreed on. NO CALLS TO DICUSS THE CHANGES, and worse of all, they wanted and even pressure my family to accept them all the changes by belittling them. At any point this could have been fixed. They could have owned up to the mishandling and tried to find a solution. Instead, the store manager said there's nothing she can do and to call the customer service number on the site which my sister comes to find out is only from online orders. Pay for placement that cannot be fulfilled as purchased, being spoken to disrespectfully and trying to bully her into taking it as is then giving her misdirection for help is definition fraudulent. On top of all that having employees work when they are sick! Coughing in their hands and touching customers and the employee coughed on my sister's bareback when demonstrating to my mom the bustle. My mom has an autoimmune disorder. We were all scare she was going to get sick as this could have sent her to hospital a month and half before the wedding. My sister explained this over again and over again. No one listened to her and it seems this is the standard for David's Bridal employees and management. Deceit, unsanitary, and Disrepectful. Please do not use the alterations department of this store, you can find other places where they will treat you with the respect you deserve, tell you the truth of what can be done and a much better price. You can see in the photos the dress she bought and what they were trying to pressure to home as is.

The placement, cowl disfiguring, and I was told "this is what you asked for." This is the dress they wanted me to leave with.

THIS LOCATION PROMOTES AN ENVIRONMENT THAT IS UNSAFE FOR BRIDES AND CUSTOMERS. I am extremely disappointed with my experience at David's Bridal and how both the alterations and my concerns were handled. My experience involved alterations being changed without discussion or approval, what I felt was deceptive about what could be done to my dress and what I paid for, hostile and belittling treatment when I questioned the changes, and an employee coughing on/near customers and then touching them. - First alterations appointment: I spent approximately 2.5 hours with Jessica. My sleeves were pinned exactly where the original straps were. I also asked if the dress was loose due to weight loss if it could be taken it, and Jessica told me that the dress could be taken in. - Alterations were changed without discussing it with me: At my second appointment, the sleeves had been sewn approximately TWO inches farther inward from where Jessica originally pinned them. This changed the shape of the cowl neckline and was NOT what I agreed and PAID for. - Unsafe hygiene practices: Taylor repeatedly coughed directly into her hands, and then continued touching me and my dress. This was throughout the entire time she was helping me. She at one point coughed on my bareback when standing behind me. My mother was also present and has an autoimmune disorder, making this especially concerning. I attached a video. - Fit concerns were dismissed: When I asked about taking in the dress as previously discussed, I was told they could not do it and that it "looks good," despite the dress visibly tenting at my waist. Photos are attached. - Hostile and belittling communication: When I pointed out that the sleeve placement looking different and that it disfigures the cowl neck. I asked if it could be fixed, Irena spoke to me aggressively and dismissively: " No, no, no, no, no. This is what you asked for, right? You wanted sleeves. I can't do anything about it." I was begging for help, I asked about 4-5 times if they are sure nothing can be done until Irena said okay let me see and did slightest un-impactful pin so I would stop asking. - The store manager Leslie did nothing to properly resolve the situation: After alterations were changed without my approval, hostile communication, and the unhygiene/health safety concerns, I explained that I no longer felt physically or emotionally comfortable returning to this location. I requested reimbursement rather than allowing them to continue altering my wedding dress. - She passed the phone to the alterations manager whom told me the sleeves could not be sew where the straps are as they need to be aligned with the boning. *WHY WAS I allowed to pay alterations that cannot be fulfilled. That is deceitful business. The alterations retailed for over $2,000.* I paid less due to a coupon. Leslie told me she could only refund if cooperate send me an email. I called the customer service number online almost 10 times as I was told do. They sent me in circles. A few days ago I spoke with a customer service manager that told me that the phone number is typically only for online purchases. And that my case was already closed as the Regional Director and Store Manager Leslie felt they followed "policy." Mind you, I purchased alterations that cannot be fulfilled. They omitted my concerns and called it an alteration concern so they can close the case and help me. They move the sleeves slightly but cannot put them where I paid for them to be and They barely took in the waist because "they cannot do more" despite this being a fitted a silhouette. The store and regional management were made aware of these concerns and still refused to fully reimburse me. Brides deserve to feel safe, respected, listened to, and confident that the alterations they agreed to will not be changed without their knowledge. I did not receive that level of care here. I have been crying since and so upset I even can to this location.

Jessica L.

I came in for my appointment not really knowing what to expect--I was honestly just hoping to get an idea for what kind of dress I might like. I had no idea what style I wanted and honestly wasn't expecting to find THE dress that day. Birdie, my stylist, was so kind and patient throughout the entire appointment. She guided me through trying on different styles, asked thoughtful questions about what I liked or didn't, and really helped me narrow down what felt right. She also gave us plenty of time to take photos, look at the dress from different angles (with and without the train), and really picture it. To my surprise, I ended up finding the PERFECT dress--one that I absolutely love and can't wait to wear on my special day!!! (I definitely teared up ) I'm so grateful for Birdie's help and really enjoyed the whole experience

David's Bridal Thumbs Down for service and price. I've never given any business a , ever.

Cece C.

SERVICE It feels transactional and not genuine. I was disappointed with the lady that helped us. First time Brides are nervous, let's face it, they're under a lot of pressure. SELECTION Obviously, David's Bridal sales associates should understand that these young brides are going to be looking at several bridal gown locations before they make their final pick. Who doesn't? Why aren't these sales associates 'trained' in showing compassion towards their potential customers by letting them know they understand that it is difficult to make choices and that despite their selection, it may still be challenging to find 'the right one', just like finding a mate. The sales lady gave us a few selections and after trying them on, our Bride casually pointed out that she still had an appointment with a privately owned bridal company. I couldn't believe my eyes when I saw her disgust and anger as if smoke and fire was coming out of her ears. She became so passive aggressive towards our Bride that I came up to her myself and told her "I hope you don't pick this business. She's a horrible representative for David's Bridal, she just left a bad taste in our mouth as a result of her poor customer service skills. She has zero skills." Here's what broke my heart. There was another family sitting next to us and their beautiful Bride was trying on several dresses too. I was listening in to the other Bride's conversation with her family and she said "Dad, David's Bridal CANNOT give me an estimate of the alterations I need for this dress UNTIL I PURCHASE the dress." What?!! Did I hear that correctly? She was tearing up behind her smile. Poor thing. So let me say it without sugar coating it. My question to David's Bridal is, you do know that Brides save up their hard earned money to have a memorable wedding. The value you can provide is important to them. When you don't train your sales reps and make their existence all about being TRANSACTIONAL and not authentic, you lose customers like us. And no, I would not recommend this business to any Brides who are rightfully conscious about how much money they need to spend on their gowns. Don't be fooled by the prices. Their prices look appealing but they're not once you add up all those surprise alteration fees they add to your final gown purchase.

Andrew K.

What's the most important thing about a wedding dress shop? Is it the customer service? The quick turn around? How about the being able to actually get what you paid for? Amazingly, David's Bridal at Burbank is terrible at all 3. They've failed not once, not twice, not even three times but 4 separate times. First incident: my fiancé found the perfect dress and after doing the measurements and paying for alteration (ridiculous amount btw...$700) but when she finally came to pick ilnthe dress, what happened? They RIPPED THE DRESS on the front and then had the AUDACITY to say it was "a flaw in the fabric that came out after steaming." WHY WOULD YOU SELL A FLAWED DRESS IN THE FIRST PLACE? Also, no. There were original photos of the dress that had no "flaw in the fabric" Second incident: they said they would replace the dress (only after we kept refusing to take the ruined dress they tried to push on us) and make everything PERFECT. But they had to alter the dress 3 SIZES DOWN. We get a text saying the replacement is ready. So we drive all the way down to Burbank only to be told that the dress is not ready and we have to come again in a few weeks. Third incident:We wait another month and surprise, surprise, the dress doesn't look ANYTHING like the original as was made apparent by the shoddy alteration job. Guess what they do after again trying to push her to take the dress? They make more false promises to fix it and we just need to come back the day after. Fourth incident: we come back the day after and to no surprise the dress is still ruined. they try to push it on us and refuse to give a refund. The dress looked SO DIFFERENT from the original that the workers even tried to say MY FIANCÉ WAS SHOWING THEM A PICTURE OF A DIFFERENT DRESS. My fiancé also said the dress was too tight and they had the AUDACITY to say it wasn't tight and then tried to blame the way she's standing. 20 days before our wedding and my fiancé has to find a wedding dress. What a terrible experience. Time and time again DB failed to even do the basics of their job: provide a wedding dress. I'd give this place negative stars if I could. TLDR; don't go here. They: 1) ripped the first dress we paid for 2) made false promises on the replacement dress and completely ruined the replacement with the alterations 3) gaslit my fiancé saying her altered dress wasn't too tight and blamed her posture. Unacceptable.

Fernando M.

My fiancé went shopping for her dress. She was able to find a dress that she could see her self getting married in. She also bought a veil which was around $200. When she purchased the veil and dress, she was never given the veil to take home. My fiance left the store that day thinking they would present the veil with the dress to see how they would look together. She goes back for the alterations and the final fit before she takes the dress home. She takes the dress home. And she realizes while driving from the store that she never got her veil. She speaks to somebody and they say "We'll send it out by overnight mail and you will receive it tomorrow". They never call back. The next day passes and no package. So she calls again and speaks to a new person. Kristen (The manager) says the same thing ultimately and says "well check with our inventory team, and we'll call back once we have shipped it". Again, Kristen does not call back. My fiance calls back again about 2 hours after the call. They say they won't ship it because their inventory shows that she received it!! She never received anything!! Their response was "oooo maybe a family member took it?? Or maybe it's somewhere in your car??". My fiance is crying at this point because Kristen is insinuating that she is either stupid and lost it or she's lying and she received it and is trying to get another for free. Kristen had the audacity to say "I can offer you a discount, should you choose to buy another". Why would I buy something that we already paid for !!!??? This place has literally ruined my brides best day of her life. I will never ever return to this place. And I will never recommend that anyone comes to this place. I am going to post this exact story to my social media to warn people because this is not okay and I am definitely going to report them to the better business bureau.

Kelly L.

Shout out to Emilio & all the ladies that work here. I was on a tight schedule after a few complications before coming to David's Bridal. They worked with me and were so supportive and helped me find THE dress. Another Shout out the hard working ladies in alterations department as well, I got my dress right on time and it fit me perfectly. The alterations prices were steep so maybe find another place (don't be like me a do everything last minute!)

Rachael M.

5 stars for the staff I worked with during my appointment (Nicole and a gentleman stylist), but the dress options just weren't it for me (thus the 4 stars). That's not to say they didn't have beautiful options, but David's was already at a disadvantage because I fell in love with another dress; I just didn't know how much I loved this other dress until I tried on some beautiful dresses here, that just didn't live up to how I felt in "the dress". When you know, you know, I guess. 1 hour Bridal appointments are made by calling in ahead of time to schedule. You are assigned a stylist, and sent to peruse a few styles on the floor. They had us take photos of the barcodes of dresses I wanted to try. (Tip: take a photo of the dress before the barcode, so you know which ones you want to prioritize). They bring some dresses over for you to try in some dressing rooms, with large mirrors just outside of the room. The stylists help you close up the back of the dress if needed, and help to arrange the train so you can get the full effect of each dress. They discuss with you the parts of the dress you like, and don't like so they can get you closer to finding the dress of your dreams. This location is a good place to check out for a more affordable dress. One of my favorite styles was one I don't know that I'd have ordinarily tried, and was suggested by my stylist - a beautiful, simple, trumpet style dress (pictured in the photo attached to this review).

See all

Nancy H.

2 years ago

just a recommendation make sure Stephanie from this location give you the paper receipt in. are you need to exchange or return something because she can be rude and don't help you at all she try to make you upset read more

Business owner information

Jessica F.

We apologize for any inconvenience caused by Stephanie. We will be…

Helpful 1

Thanks 0

Love this 0

Oh no 0

Mjoy H.

Elite 23

5 years ago

Made an appointment online and they called for a reminder the day before, which is wonderful because something always comes up. I was helped by Carly Jean and she was AMAZING help! I showed her photo ideas and let her know it's a beach wedding so nothing formal and she thought ahead on the baggage and flight, mind you I didn't even stop to think about it. I've tried on a few and she comes up with a lovely two piece. I felt comfortable and confident with her, she was a lot of help and I said "YES TO THE DRESS "! Of course with the help of my daughters too who felt just as pleased with Carly Jeans help. Thank you all for the best experience. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Nayeli M.

2 years ago

With how pricey everything in here is you would think the people here would have some sort of customer service or respect towards their shoppers. Beware when you buy something here, even if you never wear it or even touch it, if you try to return within the warranty date they will not help you and even lie to say that it looks dirty and worn out. The manager of this place was always the most ride person I've ever met. Absolutely flabbergasted that they would ever put her in that kind of position. Zero people skills. This place knows nothing about treating their customers well and with respect. Do not waste your time and money here. Negative 5 stars. read more

Business owner information

Kristen W.

Your feedback is important to us. We apologize for any inconvenience…

Helpful 1

Thanks 0

Love this 0

Oh no 0

Jessica R.

4 years ago

We got very bad experience with this store! Did not deliver the dress in the specified time!!! ATTENTION BE CAREFUL!!! read more

Business owner information

Kristen W.

Hello Jessica, we are truly sorry that you did not receive better…

Helpful 4

Thanks 3

Love this 0

Oh no 3

Luis O.

2 years ago

Had a really bad experience shopping here, the employees were really unprofessional and did not make me feel welcomed

Business owner information

Kristen W.

We apologize for any inconvenience you experienced during your visit.…

Helpful 3

Thanks 0

Love this 0

Oh no 2

Karen C.

Elite 26

856

1110

3755

12 years ago

As a member of the bridal party I got to accompany a bride-to-be here to try on dresses. First time I was really involved in this kind of business, and it really is all business or about money. All the items in the store are crazy marked up, don't even bother when sales associates say 50% off or some other crap... when it's marked up that much they are only bringing it down to an average price. Wedding dress shopping seems so depressing here, we went on a weekend and it was crammed with people and seemed a bit hectic. Isn't wedding dress shopping supposed to make you feel like a special snow flake? They dress sizing not standard and dresses they brought often didn't fit right. Being too big and requiring plastic clips to cinch tight or being too small and no even able to zip up the dress all the way. Just couldn't help but see that thinly veiled attempts at helpfulness were just chances to up sell. Like why ask what the budget range is if you're going to bring dresses way out of that range? I know that sales is their job, but their primary job should also put the customer's needs first. The dress styles are very generic and for such out-of-the-box styles definitely not worth the price. Go online, boutiques, rent or even to vintage or looked for "once-worn" dresses to alter before being pressured to buy at David's Bridal. read more

David's Bridal - Bridal "bling" - Bridal Near Me - Burbank, California

Helpful 4

Thanks 0

Love this 4

Oh no 0

Maria V.

2 years ago

David's Bridal showroom is just "okay." The dress I chose was X amount and with the alterations it doubled in price. I understand the seamstresses are talented and detail-oriented, but unfortunately they missed the mark with my dress. I feel that no matter how much I voiced that I felt my dress was altered in a way that changed how it fit they would continue to explain and give me reasons as to why it fit the way it did and why it was fine. I have always heard great reviews about David's Bridal, but if a bride is going to spend a lot of money on a dress they might as well go to a boutique bridal shop. One other thing, the stylist initially advised the I buy a dress 2 sizes bigger. Glad I didn't or else alterations cost would've been much more. read more

Business owner information

Jessica F.

We apologize for any inconvenience you experienced with the…

Helpful 2

Thanks 2

Love this 0

Oh no 0

Laura S.

3 years ago

Went for my friends daughter's wedding dress try on and her helper was Carl. He was the best and the dress she ended up choosing was THE dress! We all loved it on her! If you go in ask for Carl. He is the best!!! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

April R.

6 years ago

5 stars isn't high enough to rate the EXCELLENT service BROOKE gave me today! I walked in with the intention of only looking at a few dresses and ended up walking out with my wedding dress! I didn't have an appointment but she was kind enough to still fit me into her schedule! She listened to my desired design and budget and gave me a dress to try on which fits PERFECTLY! I will always remember my experience with Brooke. She is warm, kind, and amazing! Ask for her if you ever visit this location. You won't regret it! read more

Helpful 1

Thanks 0

Love this 0

Oh no 0

Gina M.

2 years ago

The helpers really don't want to be there. It's obvious, as they rotely go through their spiel. My daughter found my other daughter's bridal gown herself because the helper was too busy helping the two other girls there: I don't have a problem with that except I think three brides in a half hour appointment is a bit much. Go someplace else for that special gown. Although we found my daughter's, it could have been a much more special experience. We simply didn't feel valued, or that they cared AT ALL. And listen, isn't that the whole point? Otherwise it's just a long white dress. (This was the Burbank, CA location) read more

Business owner information

Kristen W.

We value your input and apologize for the lack of attention and care…

Helpful 2

Thanks 0

Love this 0

Oh no 2

Paige E.

2 years ago

I made an appointment and the night before at like 8pm they canceled. I Asked if I could still come in and shop on my own and was told yes. My guest tried on some dresses on her own. When I went to grab 2 little white dresses (not a formal wedding dress) they were grabbed out of my hands and I was told I had to have an appointment. Even though my appointment was canceled. The girl at the front was sitting on her phone the whole time. I did not feel like a valued customer/ bride. Will not be giving David bridal my business anymore. read more

Business owner information

Kristen W.

We apologize for the experience you had at our Burbank location. We…

Helpful 2

Thanks 1

Love this 0

Oh no 2

Mare C.

5 years ago

We had a very good experience at David's bridal in Burbank. I was accompanying my sister in trying dresses on. Our consultant was Julia. We found her to be personable, professional, and very insightful about what we were looking for stylistically. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Katerina M.

4 years ago

Try on the wedding dress in the store, it fits perfectly and I fell in love with it. I didn't even have to hem it. We took a photo with the inscription "yes to this dress" and placed order, the manager said that the new dress would be in store on August 21 and put our event on the 29th. I called and asked if my dress had arrived? they didn't really tell me anything, but they put me on hold and transferred to other agents. So the dress never arrived on time. Thanks God our wedding on September 10 and I still have some time. The manager called me and said that dress will be in store on August 29th(at the day of event!) at 10:30am. When I arrived at the store couple of days later first they can't find my order then the skinny guy just gave me a sealed dress in a plastic bag and said "thank you,bye". I asked to try on and just to see if its even my dress. The skinny guy in black glasses pointed me to the number of the dressing room and no one helped me even fasten the zipper. The dress has some light detergent smell and become a size larger at the top, and at the bottom one side is shorter than the other. Although when I tried it before it was a perfect fit.. And I see, well, it's not a new one. And they don't tell me that it's not a new one. I asked a girl to bring me same dress from the hanger what I tried before. She went looking and didn't find it. Well, of course, because you dry cleaned or even just washed it and now you handed me as a new one. She went to find out or to speak with a manager idk, came back and said yes, this is it. The new one still in process and we don't know when it comes to our store. -Well, we can do alteration for you. But it cost you $ Wait what???? Where is the manager? Of course she is not at the store right now. And for hemming all this, they still wanted $ (almost half of price of the dress) and pay the full amount for this washed dress as for a new one. Awful. You guys messed it up and I have to fix it for my $? Thank you for the full refund at least. I wasted my time in the hope that I have a dream dress and you guys ruined my dream. I am very disappointed now. Well if they explained in a human way that the new will not come soon and we try to do this dress for you perfectly as it was, we will take everything as it was on us and give at least a discount so that's a completely different story. We could agree. But hide that this is a washed crooked dress from a hanger and ask $ for fixing they own mistakes... it's ridiculous and total disrespect! read more

Business owner information

Kristen W.

Hello Katerina, we are truly sorry that you did not receive better…

Helpful 6

Thanks 2

Love this 0

Oh no 4

Candie S.

810

319

281

6 years ago

Quick and efficient one-hour bridal appointment. I picked the dresses I liked online. When I arrived at the store and was greeted with my stylist (Rosie), she grabbed the ones they had in stock and I got to immediately start trying them on. She was so pleasant. She even helped me pick out an accessory sash to go with my gown. I felt very safe and everything was perfect for my big day. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Francine E.

4 years ago

I unfortunately had a horrible experience at this location and cannot recommend it for mid to plus size individuals. So, I booked a bridal appointment here and came by myself to hopefully get a better understanding of what I should be aiming for in a wedding dress. Prior to my visit, I received a call from an employee who told me to make sure I completed my bridal profile before coming to the appointment so my stylist would be informed on what to look for. As instructed, I then spent hours going over personal favorites and adding them to my profile so I would ideally have a stress free experience in store. Once I arrived, I was greeted warmly and advised to browse and take more pictures of styles I liked while I waited for my stylist to finish with another client. When she finished I showed her the dresses I picked taking care to note what I liked and disliked about them. She then showed me to my dressing room and began to pull dresses for me to try. This is where things seemed to fall apart for me. It felt like my stylist was pulling dresses based only on my size (14/16) without taking my initial requests into consideration. I don't know why I was encouraged to take pictures or fill out my profile when it wasn't looked at or even bothered with. In the end I only tried on one of the dresses I wanted to try on because I finally got fed up and pulled out my phone to show her again what I was interested in. I'm a very shy person and confrontation is difficult for me, but I was very frustrated that they seemingly set me up for success, only to disregard what I liked and thoughtfully noted in my profile. In the end, it just felt like they just pushed anything on me that fit rather than what I curated, not to mention the manager was pushy, remarking on how little time I had to get a dress given my date is that the end of November, a rather poor sales tactic considering the experience I just had. Lastly, it was a very isolating experience. When I went dress shopping with my sister for her wedding, there was someone very actively helping her in and out of dresses. They really collaborated with her and used her Pinterest board as a jumping off point. I was given dresses in plastic bags and shut in a gray box by myself, getting them out of the bag, off the hanger, and figuring out how to get each dress on. It was so stressful that when I left I cried in my car. I always thought shopping for a wedding dress was suppose to be a special experience, but this was anything but.. read more

Business owner information

Kristen W.

Hello Francine, we want our team to be accommodating and listen to…

Helpful 5

Thanks 1

Love this 0

Oh no 3

Talin C.

Elite 21

567

6 years ago

I said Yess to the Dress at David's Bridal!! I made an appointment online and went in with my mom and sister (due to covid restrictions). They had so many cute bridal and bridal party accessories, which I thought was really cute and exciting. Rosie, my stylist, was so sweet and helpful. She helped find the perfect the dress and I'm so thankful for her. Fae,Ally,Amara, and Jo, the alteration ladies, were so great!! They made my dress fit like a glove and I couldn't be happier. A big thank you to Amara for being so patient with me during my second fitting. She walked me through the bustling process and explained everything step by step. Everyone was really sweet and helpful through the entire process. read more

Helpful 1

Thanks 1

Love this 1

Oh no 0

Nicole C.

130

6 years ago

I went in to David's Bridal not expecting a whole lot, but my party and I left thrilled with our experience. The reason for that was my stylist, Marissa. Even though she had a mask on you could tell that she was smiling the entire time by how sweet and accommodating she was. She made me feel comfortable, was knowledgeable about the dresses, and overall, just had a lovely disposition. I didn't expect to get my dress on the day I went in, but due to my experience, I ended up purchasing one on the spot! Thank you again to Marissa and the entire staff! My girlfriend just got engaged so when the time comes, I'm going to recommend David's Bridal and Marissa to her! read more

Helpful 1

Thanks 1

Love this 1

Oh no 1

Pamela L.

271

4 years ago

Apparently, I got my first taste of a "manager" being unprofessional. I went in a couple weeks ago with my friend who is getting married and she decided to go with the bridesmaids dresses. We had a good experience trying them on and getting our measurements. But when an associate tells us that all our measurements will be stored and saved so when you come in all you have to do is purchase them, well you expect that. Not only did they not have the measurements but the "manager" who didn't want to give out her name again because I had called twice, which I didn't, it was the bride gave her the response well she can measure herself and order it online. I recently got into an accident and can't make it in but her resolution was for me to do it on my own. Uhm, if I can't make it in to try it on, what makes you think I can measure myself? What a waste of time to go in for measurements when they don't even keep them, like they said they would. So unorganized!!!! SHOULD HAVE SEEN ALL THE REVIEWS PRIOR SO I COULD HAVE STEERED MY FRIEND & CHOOSING ELSEWHERE FOR BRIDESMAID DRESSES. Ladies if this is the case you're better of getting cuter dresses online. Where has the customer service gone? read more

Business owner information

Kristen W.

Hello Pamela, we are truly sorry that you did not receive better…

Helpful 4

Thanks 1

Love this 0

Oh no 3

K K.

4 years ago

They helped me with everything I need! Very friendly and awesome staff especially Vanessa!!

Helpful 0

Thanks 0

Love this 0

Oh no 0

Nayeon K.

6 years ago

With COVID still raging on my fiancee and I decided to have a small wedding, with just one month to plan. With a short time left, I tried shopping online but was so disappointed with what I received so I knew I had to visit a shop. David's Bridal was the only one around that was open so I bravely made an appointment. Fortunately, the whole process was a lot easier than I feared. I made the appointment online, arrived, and they took care of me right away. Sarah Anne was amazing -- she picked out a variety of styles for me that all looked great. But then she showed me the perfect one and I was able to purchase it on the spot. She also suggested a sash that went really well with the dress. Amara is doing the alterations and she was amazing also! She quickly explained to me what would need to be altered in a clear way and she said it could be done in just two weeks! I'm so thankful for Sarah Anne and Amara that they were able to match my budget, my fit, and the quick timeline. Tip: come with some ideas in mind (I made a Pinterest board) but also trust the stylist to choose for you too. They're experts and they know what looks good! read more

Helpful 2

Thanks 0

Love this 0

Oh no 0

Chris R.

246

125

4 years ago

Extremely rude and discrimination in this location. My mom went yesterday looking for a a dress and the employee snatched the dress out of her hands saying she needed an appointment and was extremely rude. Definitely will never go to this place. There are ways to advise a customer. What type of customer service is this? They told her she could look in the sale section and just had my mom and aunt standing without even giving them a fitting room. Very disappointing. read more

Business owner information

Kristen W.

Hello Chris, we are so sorry to learn that your mom did not have a…

Helpful 4

Thanks 3

Love this 0

Oh no 4

Laura B.

2 years ago

The absolute worst experience of my life because of a worker, Kristen, allowed me to get a dress that was $179!! And two days later I went to exchange it, and was told over the phone by the manger it was fine. Only to find out I was unable to exchange it, I drove there for nothing, they lied to me and now I'm stuck with an expensive olive green dress I'll never wear. WORST EXPERIENCE OF MY LIFE. The shoes I got, had glue coming out of the foot padding and I'm crushed. I cried in my car, please save yourself and do not go here. read more

Business owner information

Kristen W.

We're disappointed to hear about your experience at David's Bridal…

Helpful 3

Thanks 0

Love this 1

Oh no 3

M L.

6 years ago

I went to David's Bridal (Burbank) with my daughter to look for a prom Dress. Inside the establishment, we felt very safe. All the staff and customers were wearing masks. When my daughter forgot to wear her mask after trying on a dress, a staff member politely asked her to put her mask back on. The dressing room area was not crowded and it appeared that there were two empty dressing rooms between each one that was being used. The staff person that help us, Maggie, was very friendly and helpful. She gave us good advice to help us pick out a terrific looking prom dress. She also showed us the good selection of shoes, jewelry and other accessories. All in all, it was a great experience. We saw some beautiful brides to be getting their dresses fitted. It seem that everyone there was happy. Many of the dresses were on sale. The dress that my daughter picked out was unfortunately not on sale. Maggie was able to help me sign up for their rewards program, which gave me a discount on my purchase. My advice. If you are serious about buying a dress, consider making an appointment, because you never know if they are busy. Also, many of their dresses are available online. If u see a dress at the store that u like, and it is listed for less on their website, they will price match. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Melina C.

4 years ago

ALLIE AND VANESSA WERE AWESOME!! I had the greatest experience at this location and definitely recommend!! My sister( the bride) was a few minutes late to her appointment but we were still able to do everything we needed. The ladies brough over some of their recommendations to try out and in one of those was "the one" lol I decided to purchase the dress and accessories they helped pick out- the veil and wedding dress are so perfect and I cant wait to see my beautiful sister walk down the aisle thank you ladies again, for your help, patience, delightful attitudes and warm spirits read more

Helpful 1

Thanks 0

Love this 0

Oh no 0

K. G.

314

6 years ago

There are not enough good things to say about my experience at David's Bridal, Burbank (and my dress!). I went in on January 26th and my wedding was February 27th...so everything was fast and furious. I had a very specific idea of what I wanted for our small backyard-garden ceremony, and this dress exceeded expectations. Marissa and her manager went above and beyond to make sure I would get the dress on time, and even set aside a floor sample in my name, just in case there were any issues with shipping due to covid. My dress came in earlier than expected, and I had an alterations appt by Feb 3rd. Jo, Amara and Sarah in alterations were amazing. I could not have been happier with the my experience. The dress was absolutely perfect! read more

See all

Helpful 0

Thanks 0

Love this 0

Oh no 0

Stefani E.

5 years ago

Marissa was so amazing!!!!! I could not express enough how awesome my experience here was on 4/03/21. I tried on several dresses and Marissa was just so awesome with helping me out!! I felt so comfortable and welcomed. Everyone here was extremely sweet and welcoming. Marissa really went above and beyond to make sure I was well taken care of and even my family who came with me as well! I HIGHLY recommend David's Bridal to anyone. It was so simple and swift. I found my perfect dress and I'm so excited!!! THANK YOU MARISSA!!! read more

David's Bridal - Thank you Marissa for helping me find the perfect dress!!! - Bridal Near Me - Burbank, California

David's Bridal - This is the back side of my dress, after my wedding I will post more photos! LOVE IT!! - Bridal Near Me - Burbank, California

See all

Helpful 0

Thanks 0

Love this 0

Oh no 0

Stef Z.

160

6 years ago

Scheduling a consultation for a dress fitting was effortless thanks to DB's website! Before my consultation, I made sure to favorite a few dresses to my liking since I had a very specific budget and style. Going in, I honestly had no expectations since 2020 has already been a very trying and exhausting year with wedding planning. Much to my surprise though, the entire team at DB made my entire experience memorable, fun and relaxing! My consultants, Catherine G. and SarahAnne, were sweethearts and presented me with various options that kept my style and budget in mind the entire time. Jo, Sarah, and Amara from the alterations team were also absolutely amazing for accepting a same-day alteration appointment. Even when I had second-thoughts about having a belt on my dress and made the decision to return the belt, Claudia and manager Kristina were completely understanding and made the return with no questions asked. The same alterations team, specifically Jo, were also super understanding and took note of my decision immediately. All the people I specifically mentioned today made my experience 10x better and showed true hospitality and kindness. From one Covid-19 bride to another, David's Bridal will make you feel like it's a treat-yo-self day ALL DAY! read more

Helpful 1

Thanks 0

Love this 0

Oh no 0

Kris H.

3 years ago

Friendly enough staff, but an hour limit is a hard ask. After taking the time to decide which dresses to try, there was only about 30 min left to actually try them on. So a first time bridal dress shopper that has NO IDEA what style they are looking for leaves feeling very overwhelmed- because very little has been narrowed, and undervalued- as you feel like just another bride (doesn't matter if you only got to try on 3... it's time for the next bride's appointment). I understand the staff needs to ask questions to get a better idea of what the bride is looking for, but rapid fire style 20 questions can feel like a bit of an interrogation. Left with frowns all around- a burst-your-bubble kind of experience. read more

Business owner information

Kristen W.

We apologize for any inconvenience you experienced during your visit…

Helpful 1

Thanks 1

Love this 1

Oh no 1

Crystal D.

4 years ago

Had such a horrible experience with Jo in Alterations! I went in to pick up my wedding dress thinking it was going to be perfect. I was charged pretty much half the price of my dress for alterations to only be stressed and unhappy. I was charged to fix the neck of my dress which was still so big and they had to fix it the same day. I was also charged to hem the dress at the bottom and tried it on and still too long. Jo said they would fix it but I did not want to leave my dress any longer at the store and The manager did refund 20% of the hem. I also mentioned the sleeves to Jo and she said that they're supposed to fit that way. I got home and looked at my receipt and was charged to fix the sleeves. The sleeves fit exactly like they did when I bought the dress and I was able to confirm this with a picture I took when I said yes to the dress! I will be calling the manager for a refund on the sleeves and have pictures to prove it as I have a picture and they took a picture today in the store at pick up. When I told jo I was unhappy she yelled at me and was rude. The only good experience I had at this visit was with Rosie and Stephanie the store manager. They stepped in to help when Jo went to the back and didn't want to help me. I will not be going back for any alteration needs. Charges for things that were not altered. read more

Business owner information

Kristen W.

Hello Crystal, this is not the type of service we expect to provide…

Helpful 2

Thanks 0

Love this 0

Oh no 2

Danielle S.

4 years ago

Zero stars isn't an option. You can't shop unless you "sign in" with all your information. The reason given is they "need to know who is in the store" read more

Business owner information

Kristen W.

Hello Danielle, thank you for taking the time to share this feedback.…

Helpful 2

Thanks 0

Love this 0

Oh no 1

Taylor D.

126

7 years ago

BROOKE was amazing! I went in hoping to find 2 different bridesmaid dresses for 2 different weddings and found them both. Brooke was friendly, funny and professional. She made my experience easy and fun and she knows her stuff. I would highly recommend this location for any bride and her bridesmaids! You will find High quality and cost effective dresses in all shapes and styles. Thanks Brooke! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Sam G.

130

6 years ago

Pros: -locations in multiple states if you have out of state bridesmaids needing to try on dresses & purchase similar colors -good customer service and knowledgeable staff -effective handling of COVID (you can make appointments and they steam dresses after) -lots of parking Cons: -Not as big of a selection as you think (the online choices I picked were unavailable in the store) -Not all sizes of dresses available to try, yet you are encouraged to buy a size you haven't tried because "it can be altered later." -They don't bring you many dresses as not to "confuse" you, which I didn't appreciate. I prefer to have more options. My take on it, DON'T SETTLE. If you're paying $150-$200 for a dress for one night (a very special night) and you have to talk yourself into it to like it, you're buying the wrong dress! Yea, you can get it tailored, but anything needing major adjustments in my experience is not the right dress. If we didn't have bridesmaids out of state needing to go to the same location and if it wasn't COVID times, I would not have settled so fast. I declined to order a bigger size I hadn't tried the first time and found a dress I liked the second time we went. My expectation from here was I would absolutely love the dress, but that's not the case and since it's hard to meet up now, I went with something I at least liked. Anyway, be aware of limited choices & pressure to buy from this selection before going in. read more

Helpful 1

Thanks 0

Love this 0

Oh no 0

Téa C.

5 years ago

I made an appointment to come in with my mom and big sister and try dresses for my wedding next year. It was my first time ever going into a wedding dress shop and trying on dresses. After today, I'm really happy that I chose this location (Burbank) and had Sarah Ann as my specialist!! It only took 1 appointment to find my wedding dress. I came in only knowing a few things that I didn't want (mermaid style, long sleeve, etc.), & that I liked floral designs & white; other than that, I wasn't too certain since I'd never tried on wedding dresses before. However, just based on those details, Sarah was able to find several dresses that I really liked - the first dress was a 7 or 8/10, & the 5th dress was a 10/10! So from just this first appointment, she found a dress that I absolutely loved - the 5th dress was the one. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Damon W.

4 years ago

We came here with my future sister-in-law (SIL) and words aren't enough to tell you how satisfied with the service. When you walk in for your appointment, everyone greets you with a smile on their face and are excited as you are to look for your dress. They do make you wait until the stylist your scheduled with sets up the fitting room. My SIL's stylist was Allie and Monica. Both were very enthusiastic finding the dress she would say "yes" to. Just by watching them through their interactions, you can tell that Allie and Monica love what they do. They were very patient and very joyful to help my SIL. Importantly, they were very patient with her. In my opinion, this is the best location. I know my girl was satisfied with how they (Allie and Monica) treated her sister that she would want them to help her in the future. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Samantha C.

6 years ago

2/2/2021 Update - Alterations Just had my 1st alterations appt. Jo is an expert and I trust her with my dress, she knows exactly how it is supposed to fit and all her adjustments really enhanced the dress I already love so much. I asked for sleeves, she disappeared and came back with material and pinned the exact sleeves I imagined. Her assistants Sarah and Sarah were very helpful they made sure I was aware of all the pricing options, helped me in and out of my dress and offered to help me find jewelry and accessories. Pricing was reasonable, make sure you budget for this when shopping for your dress. At my previous visit Debbie had gave me a ballpark range for what I'd be expecting for alterations if I chose this dress. Overall another exceptional visit at David's Bridal Burbank. Let Jo and her team handle your alteration needs. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Allison Z.

2 years ago

I don't think I've had a worse experience anywhere, ever. I came in with a few friends on November 12 just for fun, we booked an appointment in advance. I ended up loving a dress I tried on and went home to think it over. A few days later, I called the store to place my order. The lady on the phone was super short with me and kept saying she couldn't help me if I didn't provide info on the dress since it was a phone order. I assured her I had an appointment and the sales person had taken notes on my size/color and it should be easy to locate. After a while of going back and forth we got the order placed - no congrats or excitement from the sales person (which was disappointing given I was ordering my wedding dress) and when I asked for the receipt she hung up. I called back to ask for the receipt and more info on when my dress would be available and she acted super inconvenienced. She told me that my dress would arrive in late April/early May and we could schedule alterations when it arrived.I confirmed that when the dress arrived, they would quality check it to make sure everything was okay and I left the phone call semi-satisfied. Fast forward just 2 weeks later: my dress had arrived in the store (despite me repeatedly asking to have it shipped to my house). I called the store to inform them that I was not able to pick up the dress within the 14 day period as I was in South Africa - this was when I met Diana the manager. She told me I had to come in the day I got back from vacation or my order would be cancelled. So after my 22 hour travel day home, I drove an hour and a half to pick up my dress. Already annoyed with the terrible customer service, I was shocked to see that my dress was in a plastic bag, cheaply packaged like a cheap shein dress. When I got home, I realized the state of my dress. Not only was it the wrong size for me, but the detailing was coming off in multiple places. I called the store to inform them and Diana offered to order a new size but told me I had to come return the dress I had prior to being able to order the new dress. I told her that was completely unacceptable as I lived far and coming into the store again for something that was their fault would not be easy for me. She did not agree and we ended the call. She then called me back saying she had to inform her manager of the situation and they offered for me to bring the damaged dress in when my new dress arrived. I told her my dress needed to be checked for quality and in a garment bag, after all this trouble it was the least they could do. My new dress arrived and I went in to try it on. To nobody's surprise, it wasn't in a garment bag and nobody had even bothered to un-package the dress to check the quality. I went to the fitting room to do that myself and it was still too big so I asked if I could size down again but the sales person wouldn't let me. She said it "fit me too well" and wouldn't let me get the size down. I left the store annoyed yet again. I took it into a tailor and we are taking 3-4 inches off the entire bodice of the dress, some of which could have been avoided if the store let me order a smaller size. It's super frustrating that my concerns were ignored the entire duration of purchasing my wedding dress. I will not be recommending this store to my friends who have upcoming weddings nor will I shop here again. read more

Business owner information

Kristen W.

We apologize for the negative experience you had at our store. Your…

Helpful 3

Thanks 1

Love this 0

Oh no 4

Jasmin O.

6 years ago

This is for the alterations dept. I truly want to thank Jo, Amara & Sarah for their absolute loving & caring service! My entire experience here has been the best than at any other David's bridal location. They made me feel comfortable from the moment I chose my dress to the very end of alterations. Grateful for this team!! read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Jessea Y.

5 years ago

This review is only for trying on dresses. I will say that the manager is on top of her game. But I have no idea what my stylist was thinking. I told her I wanted a dress to make me feel sexy. She gave me matronly dresses. Then I told her I was a size 10. She tried to put me in a size 22 dress. Later she FARTED in my dressing room. Like the store is SOOO big why in my dressing room. My biggest issue is that behind my back, my stylist snapped at my mother that she couldn't touch the dresses. First of all, how dare you. Second, if that's your policy you should have STATED IT as we sat down. I was trying on dresses 4x the price at 2 other stores and my parents could touch them no issue. I came out of the fitting room and my mother looked so uncomfortable. My brother looked pissed. My mother would have never touched the dresses if the stylist was available whenever I had the dress on. Everytime I came out of the dressing room she was no where to be seen. And she'd be running across the room with a new dress. It was like her timing was so off. I left so annoyed and pissed off. read more

Helpful 3

Thanks 0

Love this 1

Oh no 0

Gabriela P.

118

4 years ago

Awful policies and customer service! Went there to buy multiple bridesmaid dresses and while at the stores saw a cute veil with the bride and they refused to answer questions because we didn't have a bridal appointment. My other friend that is also getting married wanted to see a wedding dress and was refused to be help for the same reasons claiming that we didn't have the correct appointment. Just awful! read more

Business owner information

Kristen W.

Hello Gabriela, we cannot apologize enough that you were not cared…

Helpful 3

Thanks 2

Love this 0

Oh no 1

Mary Sellitto M.

5 years ago

The worst place to get your Dress altered!! DON'T DO IT AT DAVIDS BRIDAL,THEY RIP YOU OFF! Charged me 120 just to hem my evening dress!2 inches! I called less than 24 hrs later, to cancel and they said NO!! DONT GO THERE they rip you off and if it's before 4 weeks they charge you rush fee! If you want a better place to go I have one in Burbank/Toluca Lake area!, if I would've known that they were going to charge me this much, I would have never ever gone there! if I could give zero stars I would!!! read more

Helpful 3

Thanks 0

Love this 0

Oh no 0

Page 4 of 35

2050 Empire Ave
Burbank, CA 91504
Northwest District
Directions
(818) 238-9001
Call Now
Visit Website
http://www.davidsbridal.com

Hours

What time does David's Bridal open?

David's Bridal opens at 10:30 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Sunday.David's Bridal opens at 9:00 AM on Saturday.

What time does David's Bridal close?

David's Bridal closes at 9:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday.David's Bridal closes at 7:30 PM on Saturday and Sunday.

Mon-Fri 10:30 AM - 9:00 PMSat 9:00 AM - 7:30 PMSun 10:30 AM - 7:30 PM

Payment methods

Does David's Bridal take credit cards?

Yes, David's Bridal takes credit cards.

Indoor Amenities

Does David's Bridal allow dogs?

No, David's Bridal does not allow dogs.

Outdoor Amenities

Does David's Bridal have bike parking?

Yes, David's Bridal has bike parking.

Does David's Bridal have parking?

Yes, David's Bridal has parking options. Private Lot Parking

Ask the Community - David's Bridal

Do they accept walk ins?

They do! But the wait might take a while. I think it's better to walk in during the week.

View question details

Don’t See Your Question? Ask Away!

Review Highlights - David's Bridal

“gown. If you are at all uncertain about your wedding dress journey I can't say enough about the amazing Sara”

Mentioned in 150 reviews

You might also consider

Verify this business for free

People searched for Bridal 11,413 times last month within 20 miles of this business.

Verify this business

Explore benefits

Fleet Feet

4.8(354 reviews)

1.2 mi

•$$

We were advised by my 60+ mama's podiatrist to come get her fitted for supportive shoes, he…read morerecommended the Hoka brand. I knew fleet feet had a great supply and the ability to measure mama's sore feet. So, mama is a five time cancer survivor and warrior. Unfortunately she had a large mass on her toe which prevented her from being able to walk without a boot, which after months leads to body pain throughout. Her poor foot and ankle always hurt, and swelled up real bad. She had pain throughout her body from the imbalance and reliance on crutches. I didn't think we could find a pair of hokas that would fit, and even better actually heal her feet. Then we came in and met Dan, the kindest most knowledgeable specialist we could have hoped for. He was patient and supportive at every step, through mama's laser measurements- which are amazing and they email them to you if requested. Then he began the work, we tried 4 great recommendations but alas none fit, all too tight around the ankle. But Dan wasn't done, he looked at the measurements and put in an order for a men's size in extra wide trusting it would fit- and if they didn't we could exchange within 30days. Four days later, my mom put on her first pair of shoes that fit in over a year. Im in tears of thanksgiving. To see her walking in a new pair of hokas, with proper balance and arch support. She's so excited and we are forever grateful. Also, they didn't try to sell me the most expensive pair, they had an awesome shoe that was less than what I expected! Take your loved one's here, they deserve it.

Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

Photos

One of the options I reviewed with Mackenzie. ASICS gel cumulus. Ended up with a Saucony shoe instead.

My new unbelievable shoes!

See all

My new unbelievable shoes!

Shoe Palace

3.5(34 reviews)

1.3 mi

I had an awesome experience here, and a big reason why was Andrew. He greeted me with a welcoming…read moresmile, made me laugh, and had such a positive attitude the whole time. He was friendly, helpful, and made sure I had everything I needed without making me feel rushed. You can tell he genuinely enjoys helping people, and that kind of customer service is hard to find these days. If you stop by, I definitely recommend asking for Andrew!

Ivis was the best sales person I have ever encountered at a retail store. He was so helpful and…read morefriendly! I loved his personality and was lucky to have him help and give his advice. I bought 4 pairs of shoes from him . Thank you ivis

Photos

Adidas

Nike shoes

See all

Converse and Puma

WSS

3.4(89 reviews)

2.2 mi•North Hollywood

•$$

I just want to share my recent experience at this location. I had to bought a Mexican jersey for my…read morefriends son which it was too small. I went to make an exchange to other location and I was told they couldn't help me that I had to go to the one I bought it. Yesterday, i had the chance to go to this location I just had surgery and the cashiers where helping two different customers (really bad customers) one of them had a child running even back of the counter and the mom didn't say anything. At this point I was losing my patience . The cashiers kept their integrity to the 100% shout out to them. When it was my turn I didn't check the jersey and it had a visible stain but with tags she told me it wasn't able to do the exchange but she would ask her manager that's when DANIEL came in and he was very nice. I explained the situation. He did the exchanges without a doubt. Thank you Daniel for your service . I just paid the difference and that's it. I would gladly come back to this location.

This place has a large selection of shoes as well as some socks, shirts, hoodies, and hats…read more It's nice inside.. always clean, organized, and well kept. The staff are great and are more than willing to assist you in your search for the perfect pair of shoes. The prices are good and very competitive. They usually have some sort of deal going on if you buy two pairs... mix and match, or get yourself a couple of pairs of your favorite shoes in multiple colors. They have a wide variety of shoes, including sneakers, running shoes, and even Dr Martens. Tip: Be careful when ordering online. I have large feet. Most of the time, they don't carry my size in the store, requiring me to order them online to be shipped. My last order was a little frustrating. I was considering deducting a star due to this experience, but... I am reviewing this location, not their shipping department or their customer service in another state. I had entered a promo code online for 20% ($40) off the total price if you spend "X" amount of dollars. Which, I added additional items to my cart to reach this amount. For some reason, the discount did not apply. I noticed and contacted customer service immediately. I asked if they could honor the discount and gave them the code but was told, with no hesitation or understanding whatsoever that they would not do that. I then proceeded to ask politely if they might be able to issue a gift card for the difference that I would use on my next order. Sounds fair... right? The answer was No! Needless to say, I was disappointed. Overall, it is a good find. I will be returning!!! Enjoy! #jsho

Photos

See all

Nordstrom Rack

3.2(226 reviews)

0.3 mi•Northwest District

•$$

On Sunday afternoon, May 31, I went shopping with my mom at Nordstrom Rack after our trip to…read moreCostco. She wanted to stop by and do some shopping there, so we went together. I browsed through the clothing section, and my mom bought a pair of On sneakers. She absolutely loved them and said they were very comfortable. I looked through a lot of clothes, but unfortunately, I didn't find anything I liked that day, so I didn't end up buying anything. Even so, it was a fun and enjoyable shopping time with my mom. cf) The On sneakers normally cost around $200 - $300, so it was great that she was able to get them for about half the price at Nordstrom Rack.

I visited this clothing store recently and was pleasantly surprised by the huge selection of…read moreclothes for both women and men. There are so many beautiful models, colors, and quality fabrics to choose from. I especially like the dresses here -- the styles are very trendy and elegant. What I didn't like was the long line at the checkout, although there were already four cashiers working, which helped move things faster. There was also a big line for the fitting rooms. However, the staff handled the situation professionally: they called another employee to help organize people for the fitting rooms while the first employee was busy giving out online orders. I also think the store could really benefit from having self-checkout or express checkout lanes. Some customers have carts full of items, while others are waiting in the same line with only one or two things to buy, which makes the wait feel longer. Overall, I left satisfied with my shopping experience. The prices are above average, so I don't come here very often because of that. But I always check the sale sections, and that's where I usually find beautiful dresses for myself. The store also has a great selection of men's clothing. Overall, a stylish store with a wide variety of options and helpful staff.

Photos

See all

The Magnolia Park

3.1(122 reviews)

1.7 mi•McNeil

•$$

It would be helpful to update your website and social media that your are closed for renovations…read more Nothing noted on any of those spaces. That's business marketing 101.

Great experience got the shoes I wanted and the staff was hella cool definitely recommendread more

Photos

Expired Candy

See all

Yup it's all sweet in here!

DSW Designer Shoe Warehouse

3.7(169 reviews)

11.3 mi•Downtown

•$$

Friendly staff and a well organized store. They have a great system regarding looking for sizes…read more Everything is stacked neatly and in order by size. Didn't really find anything for me this time but had a great experience and everyone was super helpful

LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

Photos

A fun elevator to enter the store!

See all

Journeys

3.8(22 reviews)

1.3 mi

•$$

I'm really disappointed with my experience at Journeys. I originally purchased a pair of…read moreBirkenstocks for my daughter at the Glendale location, where I was told I had up to a year to return them. Since that store is currently under renovation, I went to the Burbank location to process the return. Unfortunately, the manager there refused to accept them because they showed signs of being worn. My daughter only tried them on briefly after practice, which I didn't think would be an issue based on what I was told at the time of purchase. There was no clear explanation or flexibility--just a flat denial. What's frustrating is the inconsistency. If policies have changed, that should be clearly communicated to customers at the time of purchase. I didn't argue in the store because I didn't want the situation to escalate, but the experience left a bad impression. I expected better customer service and clearer communication between locations.

Unfortunately, the customer service at this place is extremely horrible. In my experience…read moreyesterday, 04/24/2026 in the morning, I visited this location because I needed to return a pair of shoes. However, a woman who works there and was on the morning shift was extremely rude, insisting that the shoes were used when that was not true. I explain to her that never wore the shoes because they didn't fit me, but she kept claiming something that wasn't correct and was being very rude about it. She gave me a towel to "clean" something that wasn't dirty, and she did it in a very disrespectful way. I feel that the way she treated me was not right because I never disrespected her at any moment. They really need to work on their customer service, because this is not how customers should be treated.

Tillys

2.8(53 reviews)

0.2 mi•Northwest District

•$$

I drug my boyfriend all over the place so that i could look for a couple hats. I think over the…read morecourse of a few months we went to several different malls and shopping centers and I just had no luck. I even looked in Texas and i couldnt find any. One day while shopping he had the idea to go to Tilly's - we left with three hats. I think i got TWO hats for around $25 and my boyfriend's hat (which he gets complimented on all the time) was about $25. Actually, I kinda had a hard time deciding which hat to get because there were about 5 that i really liked! I was surprised at their selection of clothes- they are really cute and very reasonably priced. They have mens, womens and kids clothes plus accessories and shoes. Also, the staff was really helpful and attentive.. I will definitely come back here in the near future.

They don't accept returns, even though they might say they do on the receipt. This is my first time…read moreshopping at Tillys, and it's the last time I'll ever do so. I'm surprised it's still open. I never saw another customer while I was there to purchase the item, and there were no customers when I asked to return it three days later. I should of read the reviews first.

Photos

Tillys

Accessories

See all

Inside the store

SAS Shoes - Burbank

3.5(41 reviews)

1.6 mi

•$$$

Great service, the boot I wanted was not in stock but Linda was very helpful and knowledgeable…read moreabout the specific boot because she herself owned a pair. I've been here many times and the service is always above and beyond!!!

The 5 stars is for the fit and comfort of the shoe brand…read more The service is ok. The shoes are aprox 100/200 each pair. I've been wearing my sandals for at least 5 years - so that's like $40 a year which isn't bad. They are sooo comfortable. I've climbed mountains in Mexico in these sandals. Wide feet, plus size shoes. Shoes for old people- this is where it's at. I'm in hospitality, so on my feet up to 10/12 hours a day. They hella ugly, but super comfortable.

Photos

Clare-$179

SAS Shoes - Burbank - This is where they measure your feet. I just had to take this picture, it was just so beautiful and the customer service was terrific!!

This is where they measure your feet. I just had to take this picture, it was just so beautiful and the customer service was terrific!!

See all

Clearance rack

Shoe Palace

3.8(29 reviews)

3.9 mi

Awful customer service,be warned! I walked in quietly and…read morewent to the back to look at the women's shoes . I personally was excited because I had saved up to buy spring/summer shoes. Long story short the way my happiness was killed in seconds by associate named Amber I believe was insane. Rude comments, snarky responses and when asking for a shoe size she tossed me the untied shoe and said "here you go" and walked away as fast as she could. Everything I said was an eye roll and deep breath, I work in customer service I get it but I was asking to the point questions. I was ready to just get my size and walk out, I didn't even want to try on the shoes. I felt going to another woman in a dominantly male store would be better but absolutely not.

What an amazing staff they have mostly Itzel thanks for all your help came in looking for a for a…read morespecific jacket came out with a better one thanks for all you guys do

Photos

See all

New shoes!

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

96 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

andrea r.

8 days ago

Christy K.

12 years ago

Today was the day, I got to pick up my wedding dress. I was directed to the alterations department to pick up my dress. I am NOT cool with the worker named Hilary which I believe she is right below rank of the store manager. This girl was so darn rude hanging up on me in previous matters so I'm already up to par not wanting any association with this girl. The dress I bought comes with a belt and extra buttons. I didn't find that on my dress so I asked them to give it to me. The alteration lady calls on Hilary and this girl checks the same dress that i bought right in front of me and walks away. Few moments later, the alterations lady comes back and tells me that they no longer have the dress I bought. I check the same dress that the girl Hilary checked and told the alterations lady this is the same dress I am buying. I check the dress myself and the pricetag comes with a belt/extra buttons and the alterations girl who was right next to her while checking it too acts as if they she didn't see it. SMH And she says "Oh, we do have the dress!" At this point, I look at her with WTF look and tell her just give me the belt/button I paid for that comes with the dress I purchased. At the point, I am boiling because I just saw it with my own eyes them checking the dress and they come back LYING. Not only did the dress i bought had a missing button to start with but they weren't going to give me the belt that comes with the dress. SMH This store won't last with workers like Hilary. To those who are going to shop here, please ALWAYS make sure you have everything triple checked! #tragedy #loatheliars I will NEVER recommend anyone to buy their bridal dress here ever! The whole experience I had overall is terrible than good. The only helpful person I can say was ramone which is the store manager. If it wasn't for him, this will be a one star rating. The company should pay ramone double the salary and fire workers like hilary who lie to customers maybe than this store will still be open to stay. #worstexperienceever #neveragain read more

Camille V.

2 years ago

I had an incredibly disappointing experience at this location due to the customer service provided by the woman at the front desk. Ten minutes before my scheduled appointment, while I was already in the parking lot, I received a call informing me that I would not be able to try on dresses because the store was fully booked. When I asked why I had not been informed earlier and why their appointment system allowed me to book a time despite being fully booked, she explained that the system wasn't accurate. Despite this, I explained that I had driven an hour in the rain to get there and requested to try on a few dresses, even without a stylist. She responded in a rude and condescending manner, stating that no stylist would be available for me. Nonetheless, I proceeded to the store, only to find that the front desk attendant was still unwelcoming and unhelpful. The store was nearly empty, with only one other customer present, and I was eventually assisted by another staff member. However, the interaction with the front desk attendant left a very negative impression. The lack of professionalism, poor communication, and disrespectful attitude was highly disappointing, especially for a store that should prioritize a welcoming and positive experience for its customers. In the end, it was hard for me to bring myself to even consider buying a dress from this store because of how poorly I was treated. I chose not to make a purchase because I felt they did not deserve my business after such a negative experience. read more

Shay D.

305

6 years ago

Omg! The staff at David's Bridal on Thursday helped me and my friend out in the most priceless way ever. We went in looking for a specific bridesmaid dress in white, which is a special ordered dress. They did not have them in store. Stephanie Carrillo the store manager went above and beyond calling around and seeing if there other locations could get them for us. Here is the real kicker... the wedding is on the 30th of December. Although, she did let us know that there is a possibility that the dresses could be cancelled if they are not 100 percent perfect. Aimee and Brianna teamed up as well to check all locations to get it expedited for us. Waived the shipping fee etc. When I tell you these ladies work as a team and made 2 woman walk out of their store with big smiles on their faces..... yea I was so thankful and impressed that those ladies showed me what customer service is suppose to be like and look like. I highly recommend this location and specifically those 3 woman. We will most likely be receiving our dresses days early before the wedding. Whooo hoooo! Thank you again Stephanie C., Aimee and Briana for all of your hard work and just your positive vibes and spirits for helping sort out a last minute situation. I will forever recommend all I know to you and your location. Thank you Thank you Thank you Love Shay Domingo a Super satisfied customer. read more

Tet C.

7 years ago

I had a very bad experience with David's bridal . Jo who got my measurements didn't do her job. When i picked up my gown like one week before my wedding, my gown was messed up! It won't zipped, and it wasn't helmed at all. They killed my excitement . I asked why and what happened to my wedding gown, they said they can't give me an answer they can only give me a resolution. What the heck ! I told them to at least return half of my alter coz Twas their fault, alteration alone was $636, but they had no remorse and told me that it was final. So they want me to pick up my gown like two days before my wedding and even paid for the steam and all, it smells not steamed at all and it smells dirty:( So I had to buy another gown quickly like one day before my wedding from other store, so two days before my wedding, my husband picked up my wedding gown and I NEVER went inside, i was so stressed that day, that's why I asked my cousin who happens to be a lawyer on what to do. I will never go back to that place EVER again . But I'm not done with them yet! I even got sick coz I was having an anxiety coz they messed up my gown! When I tried it on the day of my wedding, fitting wasn't right :( I'm really pissed until now!! I will never recommend David's bridal at all . I can't even give them one star . Heck no! read more

Taylor H.

10 years ago

So I have to start off by saying that I finally made it to David's Bridal tonight after a very long day of work and class. To tell you the truth the last thing I wanted to do was try on bridesmaids dresses. When I got there, everyone was so nice! I didn't have an appointment but it wasn't a problem! I especially have to thank Jordan!!! Jordan you made finding what I needed so easy and you were so accommodating to my budget and time limit. My bride told me yesterday what I needed to get for her wedding that is in April of this year. I was worried that it was too late. I also had to go shopping by myself which is never fun. Jordan made it feel like I was shopping with friends and was so kind to hold my phone while we FaceTime my sister. Jordan even went as far as to get a phone charger for me so my phone wouldn't die while I was FaceTiming my sister! In addition to all this I only had to try on six dresses because Jordan listened to what I needed and found a good fit for my body type. If you are shopping at this davids bridal definitely ask for Jordan! Best experience my sister and I have ever had at a bridal store (and she has been in like 10 weddings)!! David's Bridal if you ever read this Jordan needs a raise or promotion pronto!!!!! read more

Athena N.

Elite 25

597

149

1 year ago

I had my very first bridal appointment today, and I truly couldn't have asked for a better experience, thanks to Birdie, who was an absolute gem! I went in feeling nervous and unsure of what to expect, but Birdie immediately put me at ease. She was warm, kind, and genuinely fun to work with. Before we got started, she took the time to ask thoughtful questions and review my inspiration photos, and then, like magic, she pulled 5-6 dresses that were exactly my size, style, and vision. I didn't even have to lift a finger! She was so efficient, intuitive, and really knew her stuff. The entire experience felt relaxed, supportive, and joyful. Birdie not only made me feel special but also took such great care of my family. She answered every question, went above and beyond to accommodate us, and truly made it a memorable experience. Afterward, we browsed the bridesmaid dresses, and Birdie chimed in with helpful tips on colors and styles. She was incredible from start to finish. If you're planning a bridal appointment, I can't recommend Birdie enough. Ask for her by name and you won't regret it! Thank you again for making such a special day even more magical. read more

Leilani P.

12 years ago

Let me first start by saying that Kelley is great. Understanding, funny and super helpful and patient. She's really the only reason this place is getting that stars that it is. Also, the prices are okay... With that said, let me just say that I did find shopping for dresses here kind if irritating and slightly embarrassing due to their lack of size options. I am a little over weight, but by no means obese at all. Out of all the dresses I liked there was only two that actually fit. Most of the selections are for girls that are about a size 3. It really doesn't make you feel great when prepping for your special day when pretty much nothing fits so you have no idea what the dress actually looks like on you and really it kind of hurts your feelings. I did get a dress, and I thought I liked it. But after getting it home I realized I really don't like it at all, I just liked it out if the very small selection of what was available for people that aren't super models to fit in. So now I'm stuck with a dress that I can't stand and some self loathing. Thanks David's Bridal. read more

Kathy K.

13 years ago

Brides worst nightmare came true! My dress was damaged beyond repair a day before my wedding at the final fitting! Im not sure whether it is a fault of alterations of not putting a belt properly, or just the quality of the dress, but i was one unhappy bride. I had to choose another dress, which was not the kind i wanted at all. I was not even surprised when I saw beads missing, right after i put on the dress for the wedding. The whole wedding i had to drag the dress, so no one would step on it. They have attached the hooks so it can be adjusted, but the hooks broke (what a surprise). They gave me a discount of 20% on a new dress, but i was charged for alterations (thats nice). The dress I am planning to contact the corporate, so we will see how they handle. But so far I am one unhappy customer. They have ruined my night, and my wedding (the dress part). I Was suppose to go for a night out before the wedding, and instead I spent it crying at their store. Should have read the reviews. I keep blaming myself for that. read more

Lilly V.

6 years ago

I got married 12/1/2020 and started planning only 1 month before and I could not of done it any FASTER anywhere else. I was matched with Brooke! I kinda had an idea of what i needed, not too much or too little, Brooke helped me with 3 gorgeous gowns, I choose one and Brooke added a beautiful belt that would be sewn on, altered to my size, and came together with the perfect veil, I said yes to the dress!! Thank you so much! Next to Alterations with Amara fitting me into the dress, how I am going to look and feel in the dress for 8 hours! she was clear, informative, made me feel so comfortable especially fitting within a week of the wedding and I was soo nervous! Thanks a million! Graciella did an amazing job fitting my heels, and the flow of the dress hitting the floor just right while walking! Wonderful job! This team with guide you through your journey to becoming one with your partner and I wish I was getting married again jut to go through the process again with these amazing ladies!! read more

Patty F.

6 years ago

The best customer service experience I have ever received. Was beyond my expectations. I had a little dilemma with my wedding dress i purchased in 2019 in Oxnard. To make a long story short I was told from the Oxnard location I wasn't able to exchange my dress anymore. So I called the burbank location and spoke to Claudia which she was amazing very helpful and I spoke to Brooke as well which she definitely made it all happen for me. They were able to help me. I drove to burbank so they can size me correctly and let me tell you the experience I had once I arrived Cristina and Delmy were just beyond helpful with me. I was finally able to get my dream dress. Thank you girls again for making this possible for me. Claudia, Brooke, Cristina, Delmy, and Briana. I hope you girl's loved the donuts. I definitely will be going back soon for the bridesmaids dresses. I honestly don't think I have ever experienced such amazing customer service from anywhere I've been. I'm super thankful for you girl's. read more

Lashez D.

15 years ago

I went to David's Bridal in August of 2010, with all my bridesmaids and I was only going to see bridesmaids dresses. Ana G. gave me and my girls the best experience EVER!!! I was amazed at how well we clicked and she knew exactly what i was looking for in my girls. Then she found a wedding gown that I completely fell in love with!!! keep in mind i just went for my bridesmaids... well Ana was super busy, running around with other brides, but yet she was always there for me, all my questions were answered, and all of my 12 girls and I were given the best of the best service ever!!! Sadly she left David's Bridal, and other girls helped me and they gave me okay services, but thank goodness Ana was back because she was able to help me with my mother's dress=) I am so glad Ana was able to help me, she is the best. She made me feel so comfortable and that is exactly what I was looking for=) Thank You Ana G. and David's Bridal. read more

Summer L.

11 years ago

I recently took my bridal party to davids bridal and we were helped by Christina. I must say she was so helpful and extremely patient and kind to all of us. I had 3 girls there to try on dresses plus our flower girl. Christina was so fast at pulling dresses after she did all the measurements. She kept a smile during the entire process and kept things calm. After finding out we couldn't get a certain dress in the color I wanted, I picked another color which tied on so well. In the end I was so happy to have the 2 colors together. Christina let us know if we had any questions that we could call and ask for her at anytime. She was such a pleasure to work with during such a short time. I just wanted to say thank you so much for helping us and for making our appointment so special. It was a perfect day for sure and Christina was a big part of it. I really appreciate her and all her heartfelt and efficient work. read more

Jenni K.

113

12 years ago

Try out the dress and buy it online. The dresses in the store are dirty and nasty. You can tell so many people have tried it on because it reeks of perfume, and make-up stains. Buy it online and get your alterations done for the dress elsewhere too. Online prices are cheaper and better deal plus they offer free shipping. Save yourself the trouble and just buy it online. They want to order it for you so that they can charge you alterations. Unnecessary, alterations is a rip off. All the empolyee's in this store should all be fired. I didn't have one pleasant experience. No wonder stores are diminishing nowadays and people opt out for internet sales. Now I see why.. Terrible customer service! Internet sales, FTW! Every bride should wear a new dress! If that's what you want, order online once you know your size. I got mine online! :) Budget well! Bride to be read more

Mary Jo R.

8 years ago

Having had two horrible prior experiences at another David's bridal we were hesitant to go and search for a dress for an upcoming wedding. A phone call to the Burbank location and a subsiquent trip there changed my mind. We were greeted by Sunshine and Megan and immediately made to feel like our time mattered. They listened to what we said, were fast efficient and eager to help. Àbove everything else they were friendly and pleasant, making the experience so much better than the ones in the past. Working in the customer service industry myself I appreciated the effort they put forth to be sure we had our five star experience. A special thank you to them both and to Cameron who was also a pleasant addition to Thier service team!! I will definitely go back there and referred friends to this location any time! read more

Erika M.

5 years ago

I just want to start of with , Carly J. is AWSOME! Absolute best. I went in on Saturday June 5th around 4pm. This was the first time shopping around for a wedding dress. I felt overwhelmed with my bridal party & mother picking out a bunch of dresses to try on but, Carly turned it around. I felt like she had my back the entire time! She would say its ok you can say no. Carly was part of the group by the end of the day (: Thank you so much Carly For helping me find THE ONE. I absolutley love this particular David's Bridal location. I've been here before for my prom dress & now my wedding dress. It is clean and spacious looking. I felt COVID safe. Plenty of parking as well. Great staff all around. Will be returning for alterations, bridesmaid dresses, flower girl dresses, and mother of the bride dress. read more

Sarah M.

2 years ago

I had a very disappointing experience with the alterations department at David's Bridal. After being charged $250 for alterations, I came back on the scheduled day to try on and pick up my dress. My measurements had changed slightly by an inch, and it was immediately clear that the dress was too loose in the back and abdominal area. Despite being told to come early in case any adjustments were needed, the employee did not offer to fix the issue or provide any alternative solutions. They simply dismissed the concern, leaving me feeling frustrated and unsupported. For the high price they charge, I expected better customer service and attention to detail. Unfortunately, this experience left me feeling let down, and I would not recommend their alterations services to others. read more

Johnny D.

8 years ago

REVIEW FROM THE BRIDE: Incredible experience because of CAMERON & SUNSHINE. I showed up 30 minutes late and they didnt seem at all annoyed and worked so much to keep us happy. Cameron was so much fun, he even spoke some Armenian to us and was just so attentive and full of life. Sunshine was supportive and beautiful for the way she took care of us. The appointment seemed to get better and better. Dress was picked and put on lawaway in under an hour. We left happy and hugging. Thank you Cameron and Sunshine. So much. Prior to this I was a bride mainly having a wedding for my family, after the perfect dress, I couldn't be more excited for this special day. Good job for having these two WONDERFUL employees. I wouldn't have had it any other way read more

Caroline G.

7 years ago

I went a few months ago to David's Bridal and felt pretty meh about the whole experience and the dresses I tried, so I put off the whole process on the back burner. But I went a few weeks ago, called before hand to make an appointment, and when I showed up got placed with Eden to help me. She was super supportive and after trying on a few and going to order any of dresses I liked, turns out I had waited so long my special order color wasn't going to arrive in time. Eden was super non-judgmental which I appreciated and let me sort through a limited selection that would arrive by the wedding and gave me her opinions of the online-only options based on the in-store try-ons. Dress is ordered and set to arrive - thank you Eden! read more

Cee E.

6 years ago

Sarah Ann was a delight from the moment she spoke her first word to me. She was very encouraging and happy, which made it all the more a great experience. I was never one who was interested in weddings or the preparation for one, so, I didn't quite know what to expect. Sarah Ann took care of everything! With her eye of expertise, she took one look at me, listened to my preferences and price range, and brought out a dress that exceeded my expectations! She knew it was practically the one - and it was! I rang the bell to confirm it! Sarah Ann took me from dress, to jewelry, to shoes - one stop easy shopping, all within my budget. Her husband is right - she is a Wedding Jedi! God bless you, Sarah Ann! read more

See more unrecommended reviews

David's Bridal - bridal - Updated September 2026

Browse Nearby

BEST of Burbank, California Coffee near David's Bridal

BEST of Burbank, California Restaurants near David's Bridal

BEST of Burbank, California Things to Do near David's Bridal

BEST of Burbank, California Brunch near David's Bridal

BEST of Burbank, California Wedding Dresses near David's Bridal

BEST of Burbank, California Women's Clothing near David's Bridal

BEST of Burbank, California Limo Service near David's Bridal

BEST of Burbank, California Travel Agents near David's Bridal

BEST of Burbank, California Passport Services near David's Bridal

Related Cost Guides

Florists

Browse Brands

David's Bridal

Browse Articles

Articles by date

People who viewed David's Bridal also viewed

Lovella Bridal

4.5

(602 reviews)

•$$$

My photographers at Lori Dorman Photography recommended Lovella Bridal for my wedding dress and I…read moream so grateful that they did! The store is spacious, glamorous and has a ton of dresses to choose from! My group of four had a beautiful upstairs room for my appointment. I want to also shout out Vanessa. She was friendly, thoughtful, personable and brilliant! She picked my dress on the first try but each additional dress was a hit! I can't recommend her enough!

I found my dress here and it was truly so amazing! my stylist Shannon was so patient and kind and…read morehelped me explore different dress and veil options until I found the one!

Katherine's Fashion

3.4

(72 reviews)

•$$

Love the service I love how they treated me and my daughter she loved the dress and the prices were…read morereasonable thank you for everything

CASH ONLY! Even though the business states they take credit cards online they do not they run this…read morebusiness as cash only!

Lili Bridals

4.3

(627 reviews)

•$$

I was returning something at Nordstrom Rack and decided to check out Lili Bridals across the…read morestreet. It was completely unplanned so I wasn't too bummed when I saw the "appointments only" sign on the door. Instead of walking away, I decided to go inside and ask if I can try on some veils. Lisa and Sienna were both very friendly and helped me right away due to a cancellation. Lisa's dog was also nicely perched at the counter greeting clients. I showed Lisa and Sienna what my dress and shoes look like and asked for recommendations. I tried a few veils of different styles and lengths, but nothing really called out to me. Lisa went digging and came back with the veil of my dreams. I knew I had to buy the veil after trying it on. It was an absolute gorgeous statement piece. More than I wanted to spend on a veil, but IYKYK! Super serendipitous - I will always look back at Lili Bridal fondly due to this experience! :)

I had such a fantastic time picking out my dress, and visiting for my fitting, and alterations…read moreappointments. The staff here are the best, and able to help you find a dress that matches your budget. My dress held up wonderfully the day of, and l love how the came out in my wedding photos!

Eleganza Bridal

3.4

(14 reviews)

Very friendly people! I lost a bet and had to do a quinceñera photo shoot and they were very…read moreaccommodating!

I really liked this place highly recommend my daughters 15th dress was the best plus my own dress…read morewas perfect she really did a great job just like she wanted was done the owner Francis was very nice very professional thank u so much for making my daughter look like a reall princess..........

Lauren Elaine

3.6

(15 reviews)

•$$$

Adam is the best! I love my wedding dress and the service…read more I really recommend visiting this designer

My mother and I attended this bridal trunk show at The Phoenician in Scottsdale Arizona, expecting…read morethe elegant, high-end experience we had been promised. We were told it would take place in a grand ballroom at a resort we know well and frequently visit for golf. Instead, there was no one to greet us, no visible signage, and even the hotel staff had no idea what trunk show we were referring to. After searching for the correct location, we arrived and waited until more than ten minutes past our scheduled appointment before our point of contact, Adam, finally appeared and said they needed additional time because they were still with another bride. When we were eventually brought inside, the so-called "bridal suite" was a basic conference room filled with dresses. There was only one inexpensive-looking full-length mirror, along with an unstable, worn navy pedestal that did not feel safe or appropriate for trying on luxury wedding gowns. The changing area was a cramped, storage-like room with no mirror and barely enough space for the large dresses or the assistant helping me. It made the fitting unnecessarily awkward and uncomfortable. The gowns were never properly fitted or clamped to my body. At one point, Adam simply held a dress against me while asking what I thought. Even worse, he repeatedly stood directly in front of the only mirror, preventing me from seeing myself in the gowns I was supposedly there to consider purchasing. His attitude was dismissive and insulting throughout the appointment. While looking at me with his hand over his mouth, he said, "I'm not getting anything from you." When I explained that I simply wanted to try on a wedding dress and feel beautiful, he responded, "You're not going to try on a dress and feel tingly." Isn't that exactly why many brides attend a trunk show--to experience the excitement of possibly finding their wedding dress? He also told me that I might need to try on 100 dresses and suggested that perhaps I "wasn't a designer bride." That comment was especially condescending. My mother and I have spent my entire life around high-end interior design, textiles, and luxury materials. We understand quality, and the gowns we were shown did not look or feel consistent with the luxury image being sold. Several appeared worn, poorly maintained, and improperly presented. Adam's overall presentation was also noticeably disheveled and not what I would expect from someone representing a high-end bridal designer. Because bridal fittings require close physical interaction, the noticeable odor of his breath made an already uncomfortable experience even more unpleasant. We arrived excited and genuinely interested in seeing these gowns. We left feeling insulted, uncomfortable, and desperate to get out of the room. My mother sensed almost immediately that something was wrong, and she was correct. What was advertised as a luxury bridal trunk show at The Phoenician became a disorganized and deeply disappointing experience. A bridal appointment should make a woman feel comfortable, celebrated, and beautiful--especially when a company is presenting itself as a luxury designer. This experience accomplished the exact opposite. I would never recommend this designer, these gowns, or an appointment with Adam to another bride.

The Black Tux

3.2

(50 reviews)

Had a great experience at The Black Tux in Nordstrom at the Americana in Glendale. I believe the…read moresales person's name was William and he was very easy to deal with and had my son, the dads and groomsmen done in 2.5 hours. He was very helpful and was pretty spot on with what size the guys should be wearing. We were way too early for ordering but my son is moving for school and would not be back until the wedding. He had all the guys create accounts and their measurements stored so when the time comes to order everything is ready to do. Thank you William!

Customers service was Terrible. I arrived 40minutes before closing time and was told that they…read morecould not do my fitting because the employee was in a rush to leave

Pretty Woman

3.5

(31 reviews)

•$$

The gentleman who helped me was very nice and accommodating even though I came a minute before the…read morestore closed. This was my first pageant so I wasn't trying to spend an arm and a leg. He brought the price down a little bit (paid around $200), like I said since it's my first pageant I'm not sure what I should be spending on dresses but it was way cheaper than going to Noell

Shopping for a dress can be fun and exciting, if the customer service and quality is up to par…read more However, having so many options of designer stores in DTLA it can be stressful and overwhelming. After visiting so many stores, the only place I go to is Pretty Woman because: When you enter the store, you are immediately greeted by an attendant who is happy to help and make useful dress suggestions based on your body type. The dresses are arranged by size and color, which makes it easy to browse. Dresses are stunning and worth every penny!!! The owner, Joseph and his staff make it their business to add ease to the customer experience. Don't just take my word for it, if you want great prices, outstanding customer service along quality garments go to Pretty Woman and check it out for yourself. The pictures attached are dresses I've purchased for myself and my mother. The gold dress was a suggestion made by Joseph, I was 4 months pregnant and didn't feel my best - but received so many compliments when I wore it. Thanks Joseph!

Lovely Bride

3.9

(33 reviews)

Such a great experience. Albert was truly amazing, even grabbed an extra piece of fabric to show me…read morewhat we could do during alterations to make the dress extra unique. Ended up purchasing my dress from here (and extra fabric)!

I said yes to the dress! Alfred was so helpful as my stylist, he's very knowledgeable, friendly,…read morecomforting, and was a pleasure to work with. I booked the more expensive tier for my try on so that I could have 4 guests with me. It was definitely more expensive than other bridal shops, but I do think they provide a great level of service that stood out compared to the other shops I went to. The shop was empty the day that I went so it felt very quiet and comfortable like we had the place to ourselves. I was able to book a follow up to retry my favorite dress on and I knew right away that it was the one.

Glamour Closet

4.4

(444 reviews)

•$$

Had a wonderful time shopping at Glamour Closet with my sister who's getting married. Must shout…read moreout Amanda who helped us the whole way through to "saying yes to the dress" by the end of our visit! Parking / how we heard about this spot: West Hollywood with metered street parking after driving around side streets. This spot came up in our budget and of interest because of their off the rack model which we liked, browsing many different styles at once really appealed to us and the smaller size shop also felt less overwhelming. THE VISIT Saturday was walk in only and we arrived a couple minutes after opening and a separate party was already browsing. We were greeted warmly by Amanda who gave us the layout of the shop including cuts / styles, the 1k and under rack, and also some racks with plus size options. We were given some tips on picking sizes then clips to indicate which dresses we wanted to try and were left to browse with no pressure. Then the fun part - back to the mirror trying on area which has space for two brides, one area on each side for changing in and out of dresses and some seats for friends or family. There's a little pedestal the brides shared when trialing which is nice and the mirrors are handy. Amanda helped my sister in and out of her dress, clipped, spread the dress, suggested veils, and had helpful feedback for us to consider when thinking about alterations. There's also a selection of veils that she helped put on and recommend too! She was so patient and made my sister feel really comfortable for her first time dress shopping, she was very knowledgeable on the catalog they currently carry and was honest about what looked good or bad without pushing to sell anything. A bonus was that Amanda was really sweet how excited she was with us too! Really felt like a nice experience and kept us feeling excited for the upcoming wedding. At checkout, we got recommendations for alterations and also a handy list to use when contacting them of what needs to be done for the dress. We walked out with a nice opaque dress bag so no peeking, and a lovely veil packaged up inside as well. This as our first wedding dress shop stop and ended up not needing to go to any more! Highly recommended.

Glamour Closet will always hold a very special place in my heart because it's where I found my…read morewedding dress. Everyone there was absolutely amazing from start to finish. Shopping for a wedding dress is such a special and emotional experience, and because my mom wasn't able to be there with me to help choose my dress, I was honestly a little nervous about what the experience would feel like. The team at Glamour Closet was incredibly warm, patient, and accommodating. Of course, they could never replace having my family there, but they truly helped make the situation easier and made me feel supported throughout the process. They listened to what I wanted, helped me explore different options, and made finding the dress feel exciting and special rather than stressful. Ultimately, they helped make my wedding day and the memory of choosing my dress even more magical. Thank you to the entire team for making such a meaningful experience so wonderful!

Fenucci Design

3.4

(11 reviews)

•$$

My initial experience was great (I tried calling the number listed, but it said it was…read moredisconnected). Denny and Erica were extremely helpful. I tried on the dress, but the dress had major flaws. I went to one of the most elegant & fun weddings ever, unable to enjoy myself because the dress literally cut me allllll night.

My fiancé proposed to me in July and my first instinct was to get my dress! I've never really had a…read more"dream dress" in mind but I've always knew that I wanted something I felt comfortable and beautiful in. Fenucci Design made that possible for me. I went in with a dress idea in mind and it came to life. I told one of the ladies I wanted a fit, lace and classy dress. I even showed her a picture and she pulled out 4 amazing dresses and I feel in love with 2 of them. Exactly what I was looking for. Some of the most wonderful ladies I've ever met! The twins. They were so helpful throughout the whole process and made things so much more easier for me. I got two beautiful dresses and my veil! They went above and beyond with even helping me find a veil. the seamstress was also very lovely helping me and making sure my dress with steamed, tucked and secure in all the right places! Take a drive to LA and visit them! It's worth the drive trust me!

David's Bridal

David's Bridal Photos

You might also consider

Recommended Reviews - David's Bridal

Reviews With Photos

More info about David's Bridal

Payment methods

Indoor Amenities

Outdoor Amenities

Ask the Community - David's Bridal

Review Highlights - David's Bridal

You might also consider

Verify this business for free

More businesses like David's Bridal

Fleet Feet

Shoe Palace

WSS

Nordstrom Rack

The Magnolia Park

DSW Designer Shoe Warehouse

Journeys

Tillys

SAS Shoes - Burbank

Shoe Palace

96 David's Bridal reviews that are not currently recommended

Why does Yelp recommend reviews?

96 reviews that are not currently recommended

David's Bridal - bridal - Updated September 2026

Browse Nearby

People found David's Bridal by searching for…

Related Searches in Burbank, CA

Trending Searches in Burbank, CA

Related Cost Guides

Browse Brands

Browse Articles

People who viewed David's Bridal also viewed

Lovella Bridal

Katherine's Fashion

Lili Bridals

Eleganza Bridal

Lauren Elaine

The Black Tux

Pretty Woman

Lovely Bride

Glamour Closet

Fenucci Design