David's Bridal

4.0 (1.4k reviews)

ModerateBridal, Accessories, Shoe Stores

Open • 10:30 am - 7:30 pm

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David's Bridal - The sleeves for stitched where the straps were placed when I purchased this dress. - Bridal Near Me - Burbank, California

David's Bridal - This is the dress I purchases. The sleeves were pinned where the straps were. - Bridal Near Me - Burbank, California

David's Bridal - THE ORIGINAL THAT THEY DIDN'T RECOGNIZE WAS THE SAME DRESS - Bridal Near Me - Burbank, California

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David's Bridal - Bridal Near Me - Burbank, California

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Fraudulent location and manager. It was a horrible experience for my sister and family; when she took her dress to the alterations department, they promise things that later we found out there were not possible. They just say yes to everything just to get the money, since she paid double for the alteration she wanted then what the dress cost.\ They lied by saying that they could do what we ask for, then when the second fitting came and it was different, than what was agreed on. NO CALLS TO DICUSS THE CHANGES, and worse of all, they wanted and even pressure my family to accept them all the changes by belittling them. At any point this could have been fixed. They could have owned up to the mishandling and tried to find a solution. Instead, the store manager said there's nothing she can do and to call the customer service number on the site which my sister comes to find out is only from online orders. Pay for placement that cannot be fulfilled as purchased, being spoken to disrespectfully and trying to bully her into taking it as is then giving her misdirection for help is definition fraudulent. On top of all that having employees work when they are sick! Coughing in their hands and touching customers and the employee coughed on my sister's bareback when demonstrating to my mom the bustle. My mom has an autoimmune disorder. We were all scare she was going to get sick as this could have sent her to hospital a month and half before the wedding. My sister explained this over again and over again. No one listened to her and it seems this is the standard for David's Bridal employees and management. Deceit, unsanitary, and Disrepectful. Please do not use the alterations department of this store, you can find other places where they will treat you with the respect you deserve, tell you the truth of what can be done and a much better price. You can see in the photos the dress she bought and what they were trying to pressure to home as is.

The placement, cowl disfiguring, and I was told "this is what you asked for." This is the dress they wanted me to leave with.

THIS LOCATION PROMOTES AN ENVIRONMENT THAT IS UNSAFE FOR BRIDES AND CUSTOMERS. I am extremely disappointed with my experience at David's Bridal and how both the alterations and my concerns were handled. My experience involved alterations being changed without discussion or approval, what I felt was deceptive about what could be done to my dress and what I paid for, hostile and belittling treatment when I questioned the changes, and an employee coughing on/near customers and then touching them. - First alterations appointment: I spent approximately 2.5 hours with Jessica. My sleeves were pinned exactly where the original straps were. I also asked if the dress was loose due to weight loss if it could be taken it, and Jessica told me that the dress could be taken in. - Alterations were changed without discussing it with me: At my second appointment, the sleeves had been sewn approximately TWO inches farther inward from where Jessica originally pinned them. This changed the shape of the cowl neckline and was NOT what I agreed and PAID for. - Unsafe hygiene practices: Taylor repeatedly coughed directly into her hands, and then continued touching me and my dress. This was throughout the entire time she was helping me. She at one point coughed on my bareback when standing behind me. My mother was also present and has an autoimmune disorder, making this especially concerning. I attached a video. - Fit concerns were dismissed: When I asked about taking in the dress as previously discussed, I was told they could not do it and that it "looks good," despite the dress visibly tenting at my waist. Photos are attached. - Hostile and belittling communication: When I pointed out that the sleeve placement looking different and that it disfigures the cowl neck. I asked if it could be fixed, Irena spoke to me aggressively and dismissively: " No, no, no, no, no. This is what you asked for, right? You wanted sleeves. I can't do anything about it." I was begging for help, I asked about 4-5 times if they are sure nothing can be done until Irena said okay let me see and did slightest un-impactful pin so I would stop asking. - The store manager Leslie did nothing to properly resolve the situation: After alterations were changed without my approval, hostile communication, and the unhygiene/health safety concerns, I explained that I no longer felt physically or emotionally comfortable returning to this location. I requested reimbursement rather than allowing them to continue altering my wedding dress. - She passed the phone to the alterations manager whom told me the sleeves could not be sew where the straps are as they need to be aligned with the boning. *WHY WAS I allowed to pay alterations that cannot be fulfilled. That is deceitful business. The alterations retailed for over $2,000.* I paid less due to a coupon. Leslie told me she could only refund if cooperate send me an email. I called the customer service number online almost 10 times as I was told do. They sent me in circles. A few days ago I spoke with a customer service manager that told me that the phone number is typically only for online purchases. And that my case was already closed as the Regional Director and Store Manager Leslie felt they followed "policy." Mind you, I purchased alterations that cannot be fulfilled. They omitted my concerns and called it an alteration concern so they can close the case and help me. They move the sleeves slightly but cannot put them where I paid for them to be and They barely took in the waist because "they cannot do more" despite this being a fitted a silhouette. The store and regional management were made aware of these concerns and still refused to fully reimburse me. Brides deserve to feel safe, respected, listened to, and confident that the alterations they agreed to will not be changed without their knowledge. I did not receive that level of care here. I have been crying since and so upset I even can to this location.

Jessica L.

I came in for my appointment not really knowing what to expect--I was honestly just hoping to get an idea for what kind of dress I might like. I had no idea what style I wanted and honestly wasn't expecting to find THE dress that day. Birdie, my stylist, was so kind and patient throughout the entire appointment. She guided me through trying on different styles, asked thoughtful questions about what I liked or didn't, and really helped me narrow down what felt right. She also gave us plenty of time to take photos, look at the dress from different angles (with and without the train), and really picture it. To my surprise, I ended up finding the PERFECT dress--one that I absolutely love and can't wait to wear on my special day!!! (I definitely teared up ) I'm so grateful for Birdie's help and really enjoyed the whole experience

David's Bridal Thumbs Down for service and price. I've never given any business a , ever.

Cece C.

SERVICE It feels transactional and not genuine. I was disappointed with the lady that helped us. First time Brides are nervous, let's face it, they're under a lot of pressure. SELECTION Obviously, David's Bridal sales associates should understand that these young brides are going to be looking at several bridal gown locations before they make their final pick. Who doesn't? Why aren't these sales associates 'trained' in showing compassion towards their potential customers by letting them know they understand that it is difficult to make choices and that despite their selection, it may still be challenging to find 'the right one', just like finding a mate. The sales lady gave us a few selections and after trying them on, our Bride casually pointed out that she still had an appointment with a privately owned bridal company. I couldn't believe my eyes when I saw her disgust and anger as if smoke and fire was coming out of her ears. She became so passive aggressive towards our Bride that I came up to her myself and told her "I hope you don't pick this business. She's a horrible representative for David's Bridal, she just left a bad taste in our mouth as a result of her poor customer service skills. She has zero skills." Here's what broke my heart. There was another family sitting next to us and their beautiful Bride was trying on several dresses too. I was listening in to the other Bride's conversation with her family and she said "Dad, David's Bridal CANNOT give me an estimate of the alterations I need for this dress UNTIL I PURCHASE the dress." What?!! Did I hear that correctly? She was tearing up behind her smile. Poor thing. So let me say it without sugar coating it. My question to David's Bridal is, you do know that Brides save up their hard earned money to have a memorable wedding. The value you can provide is important to them. When you don't train your sales reps and make their existence all about being TRANSACTIONAL and not authentic, you lose customers like us. And no, I would not recommend this business to any Brides who are rightfully conscious about how much money they need to spend on their gowns. Don't be fooled by the prices. Their prices look appealing but they're not once you add up all those surprise alteration fees they add to your final gown purchase.

Andrew K.

What's the most important thing about a wedding dress shop? Is it the customer service? The quick turn around? How about the being able to actually get what you paid for? Amazingly, David's Bridal at Burbank is terrible at all 3. They've failed not once, not twice, not even three times but 4 separate times. First incident: my fiancé found the perfect dress and after doing the measurements and paying for alteration (ridiculous amount btw...$700) but when she finally came to pick ilnthe dress, what happened? They RIPPED THE DRESS on the front and then had the AUDACITY to say it was "a flaw in the fabric that came out after steaming." WHY WOULD YOU SELL A FLAWED DRESS IN THE FIRST PLACE? Also, no. There were original photos of the dress that had no "flaw in the fabric" Second incident: they said they would replace the dress (only after we kept refusing to take the ruined dress they tried to push on us) and make everything PERFECT. But they had to alter the dress 3 SIZES DOWN. We get a text saying the replacement is ready. So we drive all the way down to Burbank only to be told that the dress is not ready and we have to come again in a few weeks. Third incident:We wait another month and surprise, surprise, the dress doesn't look ANYTHING like the original as was made apparent by the shoddy alteration job. Guess what they do after again trying to push her to take the dress? They make more false promises to fix it and we just need to come back the day after. Fourth incident: we come back the day after and to no surprise the dress is still ruined. they try to push it on us and refuse to give a refund. The dress looked SO DIFFERENT from the original that the workers even tried to say MY FIANCÉ WAS SHOWING THEM A PICTURE OF A DIFFERENT DRESS. My fiancé also said the dress was too tight and they had the AUDACITY to say it wasn't tight and then tried to blame the way she's standing. 20 days before our wedding and my fiancé has to find a wedding dress. What a terrible experience. Time and time again DB failed to even do the basics of their job: provide a wedding dress. I'd give this place negative stars if I could. TLDR; don't go here. They: 1) ripped the first dress we paid for 2) made false promises on the replacement dress and completely ruined the replacement with the alterations 3) gaslit my fiancé saying her altered dress wasn't too tight and blamed her posture. Unacceptable.

Fernando M.

My fiancé went shopping for her dress. She was able to find a dress that she could see her self getting married in. She also bought a veil which was around $200. When she purchased the veil and dress, she was never given the veil to take home. My fiance left the store that day thinking they would present the veil with the dress to see how they would look together. She goes back for the alterations and the final fit before she takes the dress home. She takes the dress home. And she realizes while driving from the store that she never got her veil. She speaks to somebody and they say "We'll send it out by overnight mail and you will receive it tomorrow". They never call back. The next day passes and no package. So she calls again and speaks to a new person. Kristen (The manager) says the same thing ultimately and says "well check with our inventory team, and we'll call back once we have shipped it". Again, Kristen does not call back. My fiance calls back again about 2 hours after the call. They say they won't ship it because their inventory shows that she received it!! She never received anything!! Their response was "oooo maybe a family member took it?? Or maybe it's somewhere in your car??". My fiance is crying at this point because Kristen is insinuating that she is either stupid and lost it or she's lying and she received it and is trying to get another for free. Kristen had the audacity to say "I can offer you a discount, should you choose to buy another". Why would I buy something that we already paid for !!!??? This place has literally ruined my brides best day of her life. I will never ever return to this place. And I will never recommend that anyone comes to this place. I am going to post this exact story to my social media to warn people because this is not okay and I am definitely going to report them to the better business bureau.

Kelly L.

Shout out to Emilio & all the ladies that work here. I was on a tight schedule after a few complications before coming to David's Bridal. They worked with me and were so supportive and helped me find THE dress. Another Shout out the hard working ladies in alterations department as well, I got my dress right on time and it fit me perfectly. The alterations prices were steep so maybe find another place (don't be like me a do everything last minute!)

Rachael M.

5 stars for the staff I worked with during my appointment (Nicole and a gentleman stylist), but the dress options just weren't it for me (thus the 4 stars). That's not to say they didn't have beautiful options, but David's was already at a disadvantage because I fell in love with another dress; I just didn't know how much I loved this other dress until I tried on some beautiful dresses here, that just didn't live up to how I felt in "the dress". When you know, you know, I guess. 1 hour Bridal appointments are made by calling in ahead of time to schedule. You are assigned a stylist, and sent to peruse a few styles on the floor. They had us take photos of the barcodes of dresses I wanted to try. (Tip: take a photo of the dress before the barcode, so you know which ones you want to prioritize). They bring some dresses over for you to try in some dressing rooms, with large mirrors just outside of the room. The stylists help you close up the back of the dress if needed, and help to arrange the train so you can get the full effect of each dress. They discuss with you the parts of the dress you like, and don't like so they can get you closer to finding the dress of your dreams. This location is a good place to check out for a more affordable dress. One of my favorite styles was one I don't know that I'd have ordinarily tried, and was suggested by my stylist - a beautiful, simple, trumpet style dress (pictured in the photo attached to this review).

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Allyson B.

354

7 years ago

I brought my party of six here to find their bridesmaids dresses. We were met with a split appointment and a serve-yourself situation, with very little selection. The appointment itself was fine, it was easy to just grab whatever dresses we needed and swap things around without any interruption. The real issue started when they began taking measurements. My sister was wearing one of their evening gown-type dresses, not a bridesmaid dress, and asked if the W In the size (16W vs 16) meant it was designed for curvier women as the sizing had been really sporadic. The woman taking their measurements (I SO regret not taking down her name) looked at my quite busty sister and said "well, it means the dress is wide- because some women have more fat up here, or are fatter in the hips". We were appalled. First, the size stands for Women, which the manager cleared up for us. But for a woman to stand in front of another and discuss that the "wide" size might fit better because my sister has "more fat up here" was insane to me. We're not easily offended, we let things slide often, but the lack of courtesy was baffling. Working in an industry where women (whose background you don't know) are put into vulnerable positions on a daily basis, you'd think there would be common terminology that the consultants, alterations, etc. would use- and fat wouldn't be on that list. I'm hoping it was an isolated event, but it was still one that left such a sour taste in our mouths. read more

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Kristen W.

Hello Allyson, we would like to apologize on behalf of David's Bridal…

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Christina M.

4 years ago

I had a wonderful experience at David's bridal! My daughter bought a dress there and Kristen was a wonderful stylist and did a great job finding dresses that fit my baby girl! Thanks to Kristen and David's Bridal! read more

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Emily C.

6 years ago

This location is great, both for dress shopping and alterations. I found my dress in one visit, thanks to Sarah Ann. She pulled a dress in my budget that I never would have considered for myself, and it was absolutely perfect! I placed my order at the end of February and the Burbank team still managed to get my dress to me within the given delivery window, even while they were closed due to COVID-19. Once they reopened, I got an alterations appointment - huge thanks to Jo for bringing me in for a same day fitting when she found out that my wedding was only 2 months away. My first fitting was yesterday, and Jo and Fae did wonderful work. Jo took the time to make sure that my dress will look as good as possible, and explained the costs so I knew exactly what I was paying for. I'm confident that I'm going to look and feel great in my dress, thanks to them. Can't wait to get married in my dress from David's! Note: if you're nervous about shopping right now, this location seems to be making every effort to keep their customers safe. Everyone wore masks and gloves, everything was clean, and there was social distancing in place. read more

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Michelle M.

Elite 23

212

113

825

9 years ago

Who knew looking for the right dress would be so simple? Our host was able to find a dress for each bridesmaid. I appreciate the host's patience, she brought out loads of different dresses for me to try on. The staff really want to make sure you feel comfortable in what you select. There's just way too many different styles out there. I struggled between two options (one was elegant & the other, simple) but the host definitely made it easier to decide on which dress to go with. After choosing the dress, the shop orders it. Not all colors are available in the size and style at the shop. Of course, for any alterations, it is best to go a size up (pricier alterations, but there will be more room to work with). Alterations are to be scheduled 4 weeks prior to the event. 4 stars: I feel like it's a gamble because as soon as I tried the dress on, I had to imagine how it would look like in the actual color. The dress style might look flattering on you in one color but not in another. With that being said, can't wait for the dresses to arrive! read more

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Kristen W.

Hi Michelle, thank you so much for sharing your star rating, we are…

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Dawna B.

4 years ago

The absolute worst customer service I have ever received in my life!!! I returned an item to their Burbank location on February 15, 2022 and they will not process the credit back to my paypal account. It has been almost three months and still no credit. I tried calling and emailing numerous times with no resolution. They absolutely do not care about their customers. Avoid shopping there if you even think you might have to return an item!!! read more

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Kristen W.

Hello Dawna. We are upset to see that you are having these…

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Maggie M.

6 years ago

I want to thank Joylin for helping me find the perfect bridesmaid dress. Joylin has been so patient, sweet, helpful, respectful, and customer service is top notch. She really helped me figure out the dress I was looking for. I couldn't make my mind. I came in 3 times, not only did she helped me. She also helped my cousin the bride, and my other cousin a bridesmaid. The dress I got is really pretty, flattering, and good quality. I highly suggest David's bridal in Burbank. Ask for Joylin . She's the best read more

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Shoana C.

168

8 years ago

Thanks Emily and Alina for helping me find my dress. They were patient and I felt no pressure at all to purchase. I saw a dress I liked online that this store carried, the dress was even prettier in person. My only complaint was I did have to wait a little before the appointment started but I just shopped around in the mean time so no biggie. Oh & the price was amazing! Gotta love DB sales! read more

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Jacqueline O.

4 years ago

This David's Bridal needs to hire employees who actually want to do their job, specifically the employee named ROSIE who is unprofessional and needs to learn how customer service works. Myself, my sister, and mother had entered the store today for our fitting/alteration appointments. Our scheduled time was 2, 2:30, and 3 o'clock since we're a family of three. We had arrived 15 minutes early at 1:45 PM to make sure that we don't run late and are courteous of people's time. The receptionist told us that we would have to wait until our appointment time to be seen which was completely understandable and offered us a chance to browse the store. Literally 30 seconds of browsing the store, the receptionist alerts Rosie that her 2, 2:30, and 3 o'clock appointments arrived and immediately Rosie responds on speaker phone "WHAT THE HELL!". The receptionist quickly said "you're on speaker" and it went dead quite. Another employee had heard everything and immediately apologized for Rosie's behavior, but by then it was already too late. We had decided at that moment to cancel our appointment and walk out due to unprofessionalism and rudeness from Rosie. If it's that hard to do your job, then don't work. All three of us had took off work for this appointment and left completely disgusted and ashamed at the service. Rosie needs to get her act together or seek some help if she can't handle customers simply coming in ready to wait for their appointment time. So much for a first impression and we will be taking our service elsewhere. I can see why other reviews have similar opinions on Rosie's poor behavior and lack of professionalism. It's not hard to have some common sense and decency. read more

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Kristen W.

Hello Jacqueline, we are truly sorry that you did not receive better…

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Jessica O.

4 years ago

My mom, sister and I went in today to get fitted and alterations for our bridesmaids gowns and we were 15 minutes early to our appointment. The front desk employee told us that since we we're early we could walk around the store until our appointment times at 2, 2:30 and 3 p.m. As we were walking around, the phone was left on speaker when the front desk receptionist called the alteration employee by the name of Rosie (If that's even the correct name they gave us) to inform her that we were here and early for our appointments. Rosie than proceeds to say "What the hell!?" out loud on speaker. Then the receptionist told her "you're on speaker" and the store got quiet and she went in the back to what I guess is to tell Rosie that we heard her. I have never seen or heard anything so unprofessional and we walked out immediately. We left shocked and angry. Who knew that being early by 15 minutes and agreeing to look around until our designated time would give us this horrible response. We all three took the day off of work to come and get this done. I will be calling corporate as well. Horrible service and Rosie should not be working in a customer service environment because she clearly doesn't have the professionalism to serve her clients. read more

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Kristen W.

Hello Jessica, we are truly sorry that you did not receive better…

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Kimberly O.

6 years ago

I'm getting married in a couple weeks and Joylin was able to help me find the perfect dress and it was even in my budget range! She was very sweet and patient as we went and tried on a wide array of dresses until I found "the one." It was a great experience. Thanks Joylin! read more

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Viridiana A.

8 years ago

Confession, I haven't used my Yelp account in years, but after my amazing experience at David's Bridal I had to revive my account (which wasn't easy for someone who never remembers passwords). I want to start by thanking my stylist Kyle and the assistant manager Liana. I will be honest, when I walked into that David's Bridal a week ago, I never thought I would be walking out with saying "yes to the dress". But I did and all thanks to Kyle. To say Kyle was amazing is not enough. He was professional, fun, a great listener, and not once did I feel pressured by him. I brought my mom with me and I should say my mom doesn't speak English very well, however, Kyle managed to find ways of communicating with her and including her in the experience. A day after I picked my dress, I was stalking my dress online when I realized it was available in another color. I immediately called the store and spoke with the assistant manager Liana and asked her if I could change the color. She was very understanding and agreed to change my order and was even able to get it shipped sooner. I would definitely encourage soon to be brides to check this place out. I was really impressed with the selection of dresses and quality of them, especially for the price. I saw so many budget friendly dresses. Also, I would suggest walking in with a open-mind, I walked in assuming I wanted a specific style and walked out in love with the complete opposite. read more

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Kristen W.

Hi Viridiana! We couldn't be more excited to hear that your time with…

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Monique B.

7 years ago

My daughter who has a very tight schedule came into David's to see if she could look at some of their dresses. With no appt. it was looking impossible. Rosie allowed us to browse around when she found a dress. Not many dresses, but a dress. The store manager Emily came by and allowed her to try it on. My daughter fell more in love with the dress and before we knew it we set up an layaway plan. Thank you Emily amd Rosie for helping my little girl make her dreams come true. read more

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Marti S.

7 years ago

I bought my bridesmaid dress from David's Bridal and was a genuine nervous wreck every step of the way. I'm petite and was so worried about nothing fitting me right, and could only come in on a weekend due to my work schedule. Not only did they work with me to find a time to come in for a consultation, but I had THE BEST consultant. Emily Sophia was so kind and knowledgeable and addressed all my concerns without ever making me feel stupid or dramatic. She listened to me ramble about how nervous I was to see everyone and about how difficult it usually is to find a dress to fit my small frame. She found me the perfect dress and made me feel beautiful every step of the way. Yay Emily Sophia! Additionally, I had an amazing experience with the alterations department. I had been trying to find a time to come in and get the dress looked at since it was a solid 6 inches too long and pooling around me like a lilac disaster. They normally only do fittings on weekdays, but when I showed up with my dress in a panic last weekend they made time to see me and were so nice about me going rogue and showing up without an appointment. While obviously I don't recommend just appearing with a lavender dress and wild eyes, I will say that they were so freakin chill about me not having an appointment-- it's clear they do their best to accommodate everyone. Tuwanda in the alterations department made the dress look like an actual dress instead of a tent, and never pressured me into spending more money than I was willing. She was so easy to talk to and I was immediately comfortable. I'm gonna look bomb, and it's all thanks to the ladies at David's Bridal! You go, Girls!!! read more

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Jacky G.

Elite 19

168

6 years ago

Marissa was super nice & patient with my mom today looking for her wedding dress. We were able to find a dress, a vail, a belt, and some extra accessories all in one day! Super happy with the outcome & can't wait to see my mom on her special day. read more

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Nairy Z.

Elite 19

166

8 years ago

I understand that bridal dresses are very expensive and therefore there is a need and a market for affordable and accessible dresses. I truly get that, but David's Bridal only really specializes in mainstream, modern styles. If you want to feel truly unique and one-of-a-kind you're out of luck here because what they mostly have is sleeveless dresses for the average bride. I was really optimistic that they would have at least one really bohemian, vintage, or historical style dress and when I was asked which styles I like I specified what I don't like: sleeveless. No hate to those who like it - it just doesn't suit my body. Guess what they brought out for me? 5 sleeveless dresses. Womp womp. I should acknowledge that this company is really great for those with a tight budget. I don't know of any other bridal store that has such affordable dresses and regular sales. If you are open to modern wedding dresses, definitely try David's bridal. It's just not for me. read more

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Kristen W.

Hello Nairy, thank you for your feedback. We will be sure to pass…

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Mauraya G.

8 years ago

My experience at David's Bridal was GREAT! Debbie was helpful, sweet, and very patient. I tried on so many dresses. And liked them all. They were all in my budget and everything I was looking for. Until finally, the last dress she had brought to me, i fell in love, I had that bridal moment - I cried like a baby! Made Debbie tear up as well. I'm so excited that I found the one-Thanks to Debbie! The staff was very friendly/cheerful from the very beginning to the end. Everyone made me feel comfortable and welcomed. read more

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Jennifer G.

5 years ago

Andrea Gutierrez my specialist was amazing !!!!!!! I can't thank her enough she knew what I wanted before I did and was super helpful throughout the whole appointment I definitely said yes to my amazing dress tears we're definitely there and the whole family said yes to the dress as well ! She made everything come together from the veil and the crown I loved it !! If you are ever interested in a dress I recommend you go to her !!! You won't be disappointed! read more

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Kendra O.

7 years ago

Debbie was amazing! She has a great eye for dresses and pays attention to detail and personal style. The entire staff here was so encouraging. I came in with my maid of honor and my 1 year old son and it was 100x easier than I expected it to be to find my dress (yes even with a crying baby). I highly recommend David's Bridal for all brides. They make the process of finding a dress so enjoyable! Thank you so much! read more

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Roseanne T.

223

7 years ago

I was so nervous about trying on wedding dresses, and Sarah Ann made my experience so easy and wonderful. I was pretty sure which dress I wanted when I went in, but Sarah Ann made sure that I tried on a few different dresses so that I was sure. I'm so in love with my dress!!! Everyone in the store made me feel so special. read more

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Amélie H.

9 years ago

I really recommand to this store if you are looking for your DREAM-WEDDING-DRESS! Immediatly when you arrive you are taken care of by a sweet expert, in my case it was Sarah Ann, she made me feel confortable while asking me a few questions concerning me, the wedding, my colors, my mood, etc, she looked at my measurements and let's go for the try on! She used her expert eyes to find what would match with me and she did it perfectly because the second dress I tried on is the one! And it is a one even more gorgeous than my imagination could have think of. And what is the best is the dress doesn't have at all the shape I was looking and finally it is the one which made my all body blushing of emotion to be in. And I don't talk about all the awesome advantages David's Bridal give to its customers and all MY guests for dressing on too! So for the impressive choice of dresses, the prices and advantages, the welcome, the adorable team there and most of all their amazing expert eyes I really advice you to go there and HAVE A GREAT TIME! A big thank you to Sarah Ann!! read more

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Kristen W.

Hi Amelie, we couldn't be happier to hear how our team was able to…

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Kseniya S.

6 years ago

Last weekend my best friend and I visited David's Bridal for a couple of bridesmaids dresses for an upcoming wedding in October. The scheduling process over the phone was super quick and easy and they were able to fit us in a very short time notice. During the appointment we had a blast. Marissa was our stylist and she was incredible. She made us feel extremely comfortable and made the whole process fun. She took her time with us and explained all our options very thoroughly. There is a wide range of dresses available and the prices are very reasonable. Side note: Also we appreciate all the pre-cautions David's Bridal took for COVID. Overall this was such a pleasant experience and I would highly recommend! read more

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Valeria M.

5 years ago

Great service and great prices! Our stylist Alex was super helpful and patient even when I didn't really know what I wanted for my prom dress. Usually, dress shopping is super stressful for me, but she made the process really easy! Definitely recommend! read more

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Natasha F.

195

6 years ago

The entire staff was amazing ! Stephanie C. , Amara, Sarah Ann, and Jo were all angels! So professional, warm, patient and kind to help me find the perfect dress! Thank you all so very much ! You rock !!! read more

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Luce S.

9 years ago

If I could give this place a big zero, I would. This place seems welcoming but it's definitely not. If you're a bride looking to feel like your opinion matters for your big day then go anywhere but here. My stylist seemed to have her opinions about how early I was shopping for my dress and my reasons for it. She was judgmental and unsupportive and in the end made me feel too uncomfortable to shop for a dress. I just think if you work in a bridal shop, you should make the bride's experience fun and happy. Instead I couldn't wait until she was done talking so I could leave and go somewhere else. read more

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Kristen W.

Hi Luce, we are very sorry to hear that your trip to David's Bridal…

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Erica F.

8 years ago

I came in yesterday 13 June 2018 and was immediately assisted with a smile. I came to David's Bridal to purchase a dress for my cousins wedding in August, for the mere fact that the department store that I had just gone to and was told that their plus sizes are online only (Bloomingdale's). What a dis-service. I was feeling defeated. Sunshine and her squad at the Burbank CA location made me feel confident again that I can find a cute dress and we can order it in time for my cousin's wedding. Pretty freaking rad since I was feeling really down on myself, because I always feel like department stores separate you in your own little section. Most of the clothes/dresses are frumpy or flat out too floral, ladies you know what I mean!! They took their time with the Dress Finder and ordered the perfect tea lenth Rose Gold metallic dress It's super cute and I can't wait to accessorize the dress. Thank you to the Burbank Staff that helped a frustrated sister in "crunch-time" mode. Thank You, Erica read more

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Kristen W.

Hi Erica ! We are so excited to hear how helpful our team was while…

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Carrie P.

7 years ago

I came in with my daughter and her maid of honor to look at wedding dresses. Your store was the FIRST place we stopped, thinking we would just get an idea of what styles are out there and move on to the next bridal salon. At first we were disappointed to learn we needed an appointment, but we were fortunate that someone missed their appointment and we were able to squeeze right in! What's more, we had THE BEST assistance from our girl, Sarah!!! I happen to know Sarah from my church choir, so I know she is very sweet and kind but she is also an EXPERT at finding the perfect dress!!!! Sarah has been with David's Bridal for over 7 years and she KNOWS what she's doing!! Sarah was so attentive, listening to what my daughter wanted, and what her maid of honor wanted. Sarah brought about 5 dresses, all a bit different and beautiful in different ways, but it was the LAST dress, the 5th one, that was the jaw-dropper!!! WE ALL JUST KNEW it was the one!! We played with how my daughter would wear her hair, found a very simple, light veil, some perfect sandal/shoes, and some gorgeous drop earrings, and my daughter is now SET!!! Sarah also found the perfect dress in dark teal for our maid of honor. It accentuated her figure perfectly!!! I anticipated the cost to be easily around $1,000 or more, but with all the discounts, BOTH dresses worked out to about $650. That was a very pleasant surprise! We immediately met with the seamstress for measuring who listened to a few minor adjustments we wanted and both dresses are now ordered!!! I just have to say THANK YOU SARAH for making this special moment even MORE special by giving us your time and talent!!! I can't recommend David's Bridal or SARAH enough!!! read more

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Nick And Julie G.

7 years ago

Had my gorgeous couture wedding dress altered by Jo, Amara and Sarah today. They did a great job at explaining everything and I can't wait to see the final product. read more

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Salpi T.

9 years ago

I'm adding to my review from last summer (below) By telling you all that today (Aug 2, 2017), Sarah Ann Vail at this store found me my perfect wedding dress. We even rang the bell to say "yes to the dress" while she cried with me. Do yourself a favor and visit this store for anything wedding related. Thank you SO MUCH Sarah Ann, I'll never forget today!!! Oh, and my sister found her perfect maid of honor dress too, for 20% off for buying a dress related to my wedding!!! From July 2016: I had the BEST experience today! I came in desperate. I had to find a bridesmaid dress TODAY for a wedding I was thrown into that's happening in 5 days. Ashleigh C and Lusine totally hooked me up! Ashleigh spent an hour with me going through every rack and Lucine was a dream. I HIGHLY RECOMMEND THIS LOCATION AND THESE GIRLS!!! read more

Business owner information

Laura Z.

Salpi,…

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Maria Z.

6 years ago

Staff was friendly helpful specially the alteration team fae and amara very patient and kind

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Andrea M.

7 years ago

Went to David's bridal again but this time it was for a dress for my mom. Sarah Ann helped her find the perfect one. She was patient and answered all my mom's questions. read more

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Laura B.

6 years ago

Even with the COVID 19 and all the restrictions I had a good experience. I found my wedding dress! I am so excited and can't wait to me Mrs. Beukers. AJ you rock thank you for your help. read more

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Evelyn G.

6 years ago

Today was my the day and I said yes to the dress I love my dress thank you Eden everybody was so professional and nice very welcoming

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Amory P.

6 years ago

Amara was super sweet and knowledgeable when I went in to pick up my dress! I love her positive energy and she explained the things I was unsure about and I left feeling happy with my dress :) read more

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Jessica B.

7 years ago

Found everything I needed so quickly today. Sarah Ann was my consultant and after 4 dresses I found the one. She knew exactly what headpiece to pair with my dress and was so sweet and helpful throughout the whole experience. Thank you David's bridal and Sarah Ann for making an overwhelming type of decision so easy and effortless! read more

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Ashlee M.

Elite 23

145

182

7 years ago

Went to David's Bridal today for a bridesmaid dress and came out more than thrilled. Odalis quickly greeted me as I walked in and helped me get an understanding of the store and showed me everything I needed to know for my dress. I found my dress on the clearance rack for $69 y'all! Can't even believe it. My dress did have a strap that was broken and they fixed it immediately, no charge. Rosie helped me put on my dress and gave me some suggestions on what bra to wear which turned out to fit the dress perfectly. She was super kind and helpful. I walked out of the store with a new bra and a bridesmaid dress for under $100 and I can't be more appreciative for the great customer service. Everyone was amazing and I'll refer anyone to David's Bridal in the future. read more

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Michelle B.

287

5 years ago

Such a horrible experience. I do not recommend anyone getting their dress altered in that store. It's such a scam and they try to up-sale you on everything. You can find reasonable prices elsewhere. Please do your research and ask them to let you try different sizes before making a decision. When I went to pick out my dress the sales lady told me they only had one sample size, but not to worry because she was going to recommend the right size for me. She told me I was a six and I told her I believed I was a size bigger but she insisted that that was my correct size in that store. When they made alterations they ended up charging me more than the dress and when I went to pick it up the dress was dirty from the bottom and didn't fit correctly, but that's not all. a As I was waiting for my bridesmaids to try on their dresses I saw a sample dress in the size 8. So I decided to try it on to see how it actually fit, and when I tried it on I was furious and in shocked. It fit me perfectly. I didn't need to do alterations on the top!!! I basically paid them to make the size 6 into a size 8. So unethical! So wrong in so many ways! When I complained to the store manager she just told me she empathized with me, but couldn't do anything. I've never been the one to complain but this was so unsettling that I had to say something. They lost my trust, I will never recommend this company and specifically this store to anyone and now my bridesmaids are getting their dresses elsewhere. At the end it will cost you the same as going to a cute boutique, so don't think you are getting a better deal by coming here. read more

Business owner information

Kristen W.

Hello Michelle, we are deeply sorry to hear that your recent…

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Michelle G.

9 years ago

SUSIE A- IS THE BEST! She was so helpful and professional and helped me find the perrrrrfect special occasion dress. She was knowledgeable about all their dresses and helped me decide on the perfect dress for me! Make your appointments with her to find anything you want!!! Amazing customer service skills!!! I know who I am scheduling with when I need something else from David's Bridal. THANK YOU SUSIE!! ( I hope you see this one day!) =) read more

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Laura Z.

Michelle,…

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Brooke M.

168

7 years ago

Sarah Anne was a huge help here! Ask for her if you get a chance. Very professional and yet so friendly at the same time! 5 stars!!

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Duran D.

207

6 years ago

Rosie was amazing! Very professional and helpful. Pulled all the dresses I asked for. I want to tell her THANK YOU! I could not find a dress that spoke to me and I told her what I was looking for and asked her to pull a dress for me that matched what I was looking for and in my price range and she delivered it ended up being the dress I bought! Not once did i feel pressed and any associate that passed by complimented me in the dress! ALL the staff was amazing Rosie was even able to get me into alterations and the Manager of Alternations was AMAZING as well she made me feel special! These woman are amazing and thanks to Rosie I was able to get my special moment feeling. She was Amazing!!!! Thank you so much I cant even beginning to thank you for the amazing experience and your helpfulness and above all your selection of the dress I am so thankful, you were God sent! Thank you Rosie!!!! read more

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Alice Y.

5 years ago

Late post but I went to go pick up my dress the day before Thanksgiving and I didn't realize they were on a holiday schedule so I went after work thinking they close at 8pm. I arrived a little past 6pm and their doors were locked. I saw a few people in the store, so I knocked on the door to get their attention. One of ladies saw me and opened the door to tell me that they closed at 6pm today because it was the day before Thanksgiving and they would be closed tomorrow. I was eager to receive my dress and I don't live in the city so it's quite a drive to get there. I asked if she can just check in the back to see if my dress was there. She was so kind and said "I can check and get it for you if it's there". She came out with my dress and made sure I was the rightful owner. Despite the fact that they were closed and getting ready to leave, she was so nice and didn't hesitate to help me out. I would absolutely recommend this David's Bridal location for any new bride! read more

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Page 9 of 35

2050 Empire Ave
Burbank, CA 91504
Northwest District
Directions
(818) 238-9001
Call Now
Visit Website
http://www.davidsbridal.com

Hours

What time does David's Bridal open?

David's Bridal opens at 10:30 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Sunday.David's Bridal opens at 9:00 AM on Saturday.

What time does David's Bridal close?

David's Bridal closes at 9:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday.David's Bridal closes at 7:30 PM on Saturday and Sunday.

Mon-Fri 10:30 AM - 9:00 PMSat 9:00 AM - 7:30 PMSun 10:30 AM - 7:30 PM

Payment methods

Does David's Bridal take credit cards?

Yes, David's Bridal takes credit cards.

Indoor Amenities

Does David's Bridal allow dogs?

No, David's Bridal does not allow dogs.

Outdoor Amenities

Does David's Bridal have bike parking?

Yes, David's Bridal has bike parking.

Does David's Bridal have parking?

Yes, David's Bridal has parking options. Private Lot Parking

Ask the Community - David's Bridal

Do they accept walk ins?

They do! But the wait might take a while. I think it's better to walk in during the week.

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Review Highlights - David's Bridal

“gown. If you are at all uncertain about your wedding dress journey I can't say enough about the amazing Sara”

Mentioned in 150 reviews

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Fleet Feet

4.8(354 reviews)

1.2 mi

•$$

We were advised by my 60+ mama's podiatrist to come get her fitted for supportive shoes, he…read morerecommended the Hoka brand. I knew fleet feet had a great supply and the ability to measure mama's sore feet. So, mama is a five time cancer survivor and warrior. Unfortunately she had a large mass on her toe which prevented her from being able to walk without a boot, which after months leads to body pain throughout. Her poor foot and ankle always hurt, and swelled up real bad. She had pain throughout her body from the imbalance and reliance on crutches. I didn't think we could find a pair of hokas that would fit, and even better actually heal her feet. Then we came in and met Dan, the kindest most knowledgeable specialist we could have hoped for. He was patient and supportive at every step, through mama's laser measurements- which are amazing and they email them to you if requested. Then he began the work, we tried 4 great recommendations but alas none fit, all too tight around the ankle. But Dan wasn't done, he looked at the measurements and put in an order for a men's size in extra wide trusting it would fit- and if they didn't we could exchange within 30days. Four days later, my mom put on her first pair of shoes that fit in over a year. Im in tears of thanksgiving. To see her walking in a new pair of hokas, with proper balance and arch support. She's so excited and we are forever grateful. Also, they didn't try to sell me the most expensive pair, they had an awesome shoe that was less than what I expected! Take your loved one's here, they deserve it.

Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

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One of the options I reviewed with Mackenzie. ASICS gel cumulus. Ended up with a Saucony shoe instead.

My new unbelievable shoes!

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Shoe Palace

3.5(34 reviews)

1.3 mi

I had an awesome experience here, and a big reason why was Andrew. He greeted me with a welcoming…read moresmile, made me laugh, and had such a positive attitude the whole time. He was friendly, helpful, and made sure I had everything I needed without making me feel rushed. You can tell he genuinely enjoys helping people, and that kind of customer service is hard to find these days. If you stop by, I definitely recommend asking for Andrew!

Ivis was the best sales person I have ever encountered at a retail store. He was so helpful and…read morefriendly! I loved his personality and was lucky to have him help and give his advice. I bought 4 pairs of shoes from him . Thank you ivis

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Adidas

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Converse and Puma

WSS

3.4(89 reviews)

2.2 mi•North Hollywood

•$$

I just want to share my recent experience at this location. I had to bought a Mexican jersey for my…read morefriends son which it was too small. I went to make an exchange to other location and I was told they couldn't help me that I had to go to the one I bought it. Yesterday, i had the chance to go to this location I just had surgery and the cashiers where helping two different customers (really bad customers) one of them had a child running even back of the counter and the mom didn't say anything. At this point I was losing my patience . The cashiers kept their integrity to the 100% shout out to them. When it was my turn I didn't check the jersey and it had a visible stain but with tags she told me it wasn't able to do the exchange but she would ask her manager that's when DANIEL came in and he was very nice. I explained the situation. He did the exchanges without a doubt. Thank you Daniel for your service . I just paid the difference and that's it. I would gladly come back to this location.

This place has a large selection of shoes as well as some socks, shirts, hoodies, and hats…read more It's nice inside.. always clean, organized, and well kept. The staff are great and are more than willing to assist you in your search for the perfect pair of shoes. The prices are good and very competitive. They usually have some sort of deal going on if you buy two pairs... mix and match, or get yourself a couple of pairs of your favorite shoes in multiple colors. They have a wide variety of shoes, including sneakers, running shoes, and even Dr Martens. Tip: Be careful when ordering online. I have large feet. Most of the time, they don't carry my size in the store, requiring me to order them online to be shipped. My last order was a little frustrating. I was considering deducting a star due to this experience, but... I am reviewing this location, not their shipping department or their customer service in another state. I had entered a promo code online for 20% ($40) off the total price if you spend "X" amount of dollars. Which, I added additional items to my cart to reach this amount. For some reason, the discount did not apply. I noticed and contacted customer service immediately. I asked if they could honor the discount and gave them the code but was told, with no hesitation or understanding whatsoever that they would not do that. I then proceeded to ask politely if they might be able to issue a gift card for the difference that I would use on my next order. Sounds fair... right? The answer was No! Needless to say, I was disappointed. Overall, it is a good find. I will be returning!!! Enjoy! #jsho

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Nordstrom Rack

3.2(226 reviews)

0.3 mi•Northwest District

•$$

On Sunday afternoon, May 31, I went shopping with my mom at Nordstrom Rack after our trip to…read moreCostco. She wanted to stop by and do some shopping there, so we went together. I browsed through the clothing section, and my mom bought a pair of On sneakers. She absolutely loved them and said they were very comfortable. I looked through a lot of clothes, but unfortunately, I didn't find anything I liked that day, so I didn't end up buying anything. Even so, it was a fun and enjoyable shopping time with my mom. cf) The On sneakers normally cost around $200 - $300, so it was great that she was able to get them for about half the price at Nordstrom Rack.

I visited this clothing store recently and was pleasantly surprised by the huge selection of…read moreclothes for both women and men. There are so many beautiful models, colors, and quality fabrics to choose from. I especially like the dresses here -- the styles are very trendy and elegant. What I didn't like was the long line at the checkout, although there were already four cashiers working, which helped move things faster. There was also a big line for the fitting rooms. However, the staff handled the situation professionally: they called another employee to help organize people for the fitting rooms while the first employee was busy giving out online orders. I also think the store could really benefit from having self-checkout or express checkout lanes. Some customers have carts full of items, while others are waiting in the same line with only one or two things to buy, which makes the wait feel longer. Overall, I left satisfied with my shopping experience. The prices are above average, so I don't come here very often because of that. But I always check the sale sections, and that's where I usually find beautiful dresses for myself. The store also has a great selection of men's clothing. Overall, a stylish store with a wide variety of options and helpful staff.

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The Magnolia Park

3.1(122 reviews)

1.7 mi•McNeil

•$$

It would be helpful to update your website and social media that your are closed for renovations…read more Nothing noted on any of those spaces. That's business marketing 101.

Great experience got the shoes I wanted and the staff was hella cool definitely recommendread more

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Yup it's all sweet in here!

DSW Designer Shoe Warehouse

3.7(169 reviews)

11.3 mi•Downtown

•$$

Friendly staff and a well organized store. They have a great system regarding looking for sizes…read more Everything is stacked neatly and in order by size. Didn't really find anything for me this time but had a great experience and everyone was super helpful

LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

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A fun elevator to enter the store!

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Journeys

3.7(23 reviews)

1.3 mi

•$$

i always hated buying shoes because i could never decide what i wanted or i could never find my…read moresize; i've been coming to the Burbank location for about a year and a half now and out of all the employees i've ever had help me, Kiera and Maddie are the best people there by far.. they always bring me not only the shoes i ask for but also options they think will look the best; they are honest with me on how the shoes look because they wouldn't want someone to lie to them just for sales. i always end up buying at least one pair of shoes from them! i could always sense some hostility by other employees and i never knew why but ever since the new manager Cass came to the store, the customer service has increased so much! Cass has such an amazing personality and you can see that the other employees actually LIKE to come to work! i'm so happy walking into this store even more now! This store is by far the best journeys in LA!!

I've had consistently poor customer service experiences with Cefawne. She is often unwelcoming,…read morewhich makes my visits uncomfortable. During my most recent visit to exchange shoes for my daughters, Sienna stepped in and provided warm, helpful service. Michael also assisted me during a previous visit and was professional and helpful. I appreciate Sienna and Michael for their excellent customer service, but Cefawne's repeated attitude has negatively affected my experience.

Tillys

2.8(53 reviews)

0.2 mi•Northwest District

•$$

I drug my boyfriend all over the place so that i could look for a couple hats. I think over the…read morecourse of a few months we went to several different malls and shopping centers and I just had no luck. I even looked in Texas and i couldnt find any. One day while shopping he had the idea to go to Tilly's - we left with three hats. I think i got TWO hats for around $25 and my boyfriend's hat (which he gets complimented on all the time) was about $25. Actually, I kinda had a hard time deciding which hat to get because there were about 5 that i really liked! I was surprised at their selection of clothes- they are really cute and very reasonably priced. They have mens, womens and kids clothes plus accessories and shoes. Also, the staff was really helpful and attentive.. I will definitely come back here in the near future.

They don't accept returns, even though they might say they do on the receipt. This is my first time…read moreshopping at Tillys, and it's the last time I'll ever do so. I'm surprised it's still open. I never saw another customer while I was there to purchase the item, and there were no customers when I asked to return it three days later. I should of read the reviews first.

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Tillys

Accessories

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Inside the store

SAS Shoes - Burbank

3.5(41 reviews)

1.6 mi

•$$$

Great service, the boot I wanted was not in stock but Linda was very helpful and knowledgeable…read moreabout the specific boot because she herself owned a pair. I've been here many times and the service is always above and beyond!!!

The 5 stars is for the fit and comfort of the shoe brand…read more The service is ok. The shoes are aprox 100/200 each pair. I've been wearing my sandals for at least 5 years - so that's like $40 a year which isn't bad. They are sooo comfortable. I've climbed mountains in Mexico in these sandals. Wide feet, plus size shoes. Shoes for old people- this is where it's at. I'm in hospitality, so on my feet up to 10/12 hours a day. They hella ugly, but super comfortable.

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Clare-$179

SAS Shoes - Burbank - This is where they measure your feet. I just had to take this picture, it was just so beautiful and the customer service was terrific!!

This is where they measure your feet. I just had to take this picture, it was just so beautiful and the customer service was terrific!!

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Clearance rack

Shoe Palace

3.8(29 reviews)

3.9 mi

Awful customer service,be warned! I walked in quietly and…read morewent to the back to look at the women's shoes . I personally was excited because I had saved up to buy spring/summer shoes. Long story short the way my happiness was killed in seconds by associate named Amber I believe was insane. Rude comments, snarky responses and when asking for a shoe size she tossed me the untied shoe and said "here you go" and walked away as fast as she could. Everything I said was an eye roll and deep breath, I work in customer service I get it but I was asking to the point questions. I was ready to just get my size and walk out, I didn't even want to try on the shoes. I felt going to another woman in a dominantly male store would be better but absolutely not.

What an amazing staff they have mostly Itzel thanks for all your help came in looking for a for a…read morespecific jacket came out with a better one thanks for all you guys do

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New shoes!

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96 reviews that are not currently recommended

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andrea r.

10 days ago

Christy K.

12 years ago

Today was the day, I got to pick up my wedding dress. I was directed to the alterations department to pick up my dress. I am NOT cool with the worker named Hilary which I believe she is right below rank of the store manager. This girl was so darn rude hanging up on me in previous matters so I'm already up to par not wanting any association with this girl. The dress I bought comes with a belt and extra buttons. I didn't find that on my dress so I asked them to give it to me. The alteration lady calls on Hilary and this girl checks the same dress that i bought right in front of me and walks away. Few moments later, the alterations lady comes back and tells me that they no longer have the dress I bought. I check the same dress that the girl Hilary checked and told the alterations lady this is the same dress I am buying. I check the dress myself and the pricetag comes with a belt/extra buttons and the alterations girl who was right next to her while checking it too acts as if they she didn't see it. SMH And she says "Oh, we do have the dress!" At this point, I look at her with WTF look and tell her just give me the belt/button I paid for that comes with the dress I purchased. At the point, I am boiling because I just saw it with my own eyes them checking the dress and they come back LYING. Not only did the dress i bought had a missing button to start with but they weren't going to give me the belt that comes with the dress. SMH This store won't last with workers like Hilary. To those who are going to shop here, please ALWAYS make sure you have everything triple checked! #tragedy #loatheliars I will NEVER recommend anyone to buy their bridal dress here ever! The whole experience I had overall is terrible than good. The only helpful person I can say was ramone which is the store manager. If it wasn't for him, this will be a one star rating. The company should pay ramone double the salary and fire workers like hilary who lie to customers maybe than this store will still be open to stay. #worstexperienceever #neveragain read more

Camille V.

2 years ago

I had an incredibly disappointing experience at this location due to the customer service provided by the woman at the front desk. Ten minutes before my scheduled appointment, while I was already in the parking lot, I received a call informing me that I would not be able to try on dresses because the store was fully booked. When I asked why I had not been informed earlier and why their appointment system allowed me to book a time despite being fully booked, she explained that the system wasn't accurate. Despite this, I explained that I had driven an hour in the rain to get there and requested to try on a few dresses, even without a stylist. She responded in a rude and condescending manner, stating that no stylist would be available for me. Nonetheless, I proceeded to the store, only to find that the front desk attendant was still unwelcoming and unhelpful. The store was nearly empty, with only one other customer present, and I was eventually assisted by another staff member. However, the interaction with the front desk attendant left a very negative impression. The lack of professionalism, poor communication, and disrespectful attitude was highly disappointing, especially for a store that should prioritize a welcoming and positive experience for its customers. In the end, it was hard for me to bring myself to even consider buying a dress from this store because of how poorly I was treated. I chose not to make a purchase because I felt they did not deserve my business after such a negative experience. read more

Shay D.

305

6 years ago

Omg! The staff at David's Bridal on Thursday helped me and my friend out in the most priceless way ever. We went in looking for a specific bridesmaid dress in white, which is a special ordered dress. They did not have them in store. Stephanie Carrillo the store manager went above and beyond calling around and seeing if there other locations could get them for us. Here is the real kicker... the wedding is on the 30th of December. Although, she did let us know that there is a possibility that the dresses could be cancelled if they are not 100 percent perfect. Aimee and Brianna teamed up as well to check all locations to get it expedited for us. Waived the shipping fee etc. When I tell you these ladies work as a team and made 2 woman walk out of their store with big smiles on their faces..... yea I was so thankful and impressed that those ladies showed me what customer service is suppose to be like and look like. I highly recommend this location and specifically those 3 woman. We will most likely be receiving our dresses days early before the wedding. Whooo hoooo! Thank you again Stephanie C., Aimee and Briana for all of your hard work and just your positive vibes and spirits for helping sort out a last minute situation. I will forever recommend all I know to you and your location. Thank you Thank you Thank you Love Shay Domingo a Super satisfied customer. read more

Tet C.

7 years ago

I had a very bad experience with David's bridal . Jo who got my measurements didn't do her job. When i picked up my gown like one week before my wedding, my gown was messed up! It won't zipped, and it wasn't helmed at all. They killed my excitement . I asked why and what happened to my wedding gown, they said they can't give me an answer they can only give me a resolution. What the heck ! I told them to at least return half of my alter coz Twas their fault, alteration alone was $636, but they had no remorse and told me that it was final. So they want me to pick up my gown like two days before my wedding and even paid for the steam and all, it smells not steamed at all and it smells dirty:( So I had to buy another gown quickly like one day before my wedding from other store, so two days before my wedding, my husband picked up my wedding gown and I NEVER went inside, i was so stressed that day, that's why I asked my cousin who happens to be a lawyer on what to do. I will never go back to that place EVER again . But I'm not done with them yet! I even got sick coz I was having an anxiety coz they messed up my gown! When I tried it on the day of my wedding, fitting wasn't right :( I'm really pissed until now!! I will never recommend David's bridal at all . I can't even give them one star . Heck no! read more

Taylor H.

10 years ago

So I have to start off by saying that I finally made it to David's Bridal tonight after a very long day of work and class. To tell you the truth the last thing I wanted to do was try on bridesmaids dresses. When I got there, everyone was so nice! I didn't have an appointment but it wasn't a problem! I especially have to thank Jordan!!! Jordan you made finding what I needed so easy and you were so accommodating to my budget and time limit. My bride told me yesterday what I needed to get for her wedding that is in April of this year. I was worried that it was too late. I also had to go shopping by myself which is never fun. Jordan made it feel like I was shopping with friends and was so kind to hold my phone while we FaceTime my sister. Jordan even went as far as to get a phone charger for me so my phone wouldn't die while I was FaceTiming my sister! In addition to all this I only had to try on six dresses because Jordan listened to what I needed and found a good fit for my body type. If you are shopping at this davids bridal definitely ask for Jordan! Best experience my sister and I have ever had at a bridal store (and she has been in like 10 weddings)!! David's Bridal if you ever read this Jordan needs a raise or promotion pronto!!!!! read more

Athena N.

Elite 25

597

149

1 year ago

I had my very first bridal appointment today, and I truly couldn't have asked for a better experience, thanks to Birdie, who was an absolute gem! I went in feeling nervous and unsure of what to expect, but Birdie immediately put me at ease. She was warm, kind, and genuinely fun to work with. Before we got started, she took the time to ask thoughtful questions and review my inspiration photos, and then, like magic, she pulled 5-6 dresses that were exactly my size, style, and vision. I didn't even have to lift a finger! She was so efficient, intuitive, and really knew her stuff. The entire experience felt relaxed, supportive, and joyful. Birdie not only made me feel special but also took such great care of my family. She answered every question, went above and beyond to accommodate us, and truly made it a memorable experience. Afterward, we browsed the bridesmaid dresses, and Birdie chimed in with helpful tips on colors and styles. She was incredible from start to finish. If you're planning a bridal appointment, I can't recommend Birdie enough. Ask for her by name and you won't regret it! Thank you again for making such a special day even more magical. read more

Leilani P.

12 years ago

Let me first start by saying that Kelley is great. Understanding, funny and super helpful and patient. She's really the only reason this place is getting that stars that it is. Also, the prices are okay... With that said, let me just say that I did find shopping for dresses here kind if irritating and slightly embarrassing due to their lack of size options. I am a little over weight, but by no means obese at all. Out of all the dresses I liked there was only two that actually fit. Most of the selections are for girls that are about a size 3. It really doesn't make you feel great when prepping for your special day when pretty much nothing fits so you have no idea what the dress actually looks like on you and really it kind of hurts your feelings. I did get a dress, and I thought I liked it. But after getting it home I realized I really don't like it at all, I just liked it out if the very small selection of what was available for people that aren't super models to fit in. So now I'm stuck with a dress that I can't stand and some self loathing. Thanks David's Bridal. read more

Kathy K.

13 years ago

Brides worst nightmare came true! My dress was damaged beyond repair a day before my wedding at the final fitting! Im not sure whether it is a fault of alterations of not putting a belt properly, or just the quality of the dress, but i was one unhappy bride. I had to choose another dress, which was not the kind i wanted at all. I was not even surprised when I saw beads missing, right after i put on the dress for the wedding. The whole wedding i had to drag the dress, so no one would step on it. They have attached the hooks so it can be adjusted, but the hooks broke (what a surprise). They gave me a discount of 20% on a new dress, but i was charged for alterations (thats nice). The dress I am planning to contact the corporate, so we will see how they handle. But so far I am one unhappy customer. They have ruined my night, and my wedding (the dress part). I Was suppose to go for a night out before the wedding, and instead I spent it crying at their store. Should have read the reviews. I keep blaming myself for that. read more

Lilly V.

6 years ago

I got married 12/1/2020 and started planning only 1 month before and I could not of done it any FASTER anywhere else. I was matched with Brooke! I kinda had an idea of what i needed, not too much or too little, Brooke helped me with 3 gorgeous gowns, I choose one and Brooke added a beautiful belt that would be sewn on, altered to my size, and came together with the perfect veil, I said yes to the dress!! Thank you so much! Next to Alterations with Amara fitting me into the dress, how I am going to look and feel in the dress for 8 hours! she was clear, informative, made me feel so comfortable especially fitting within a week of the wedding and I was soo nervous! Thanks a million! Graciella did an amazing job fitting my heels, and the flow of the dress hitting the floor just right while walking! Wonderful job! This team with guide you through your journey to becoming one with your partner and I wish I was getting married again jut to go through the process again with these amazing ladies!! read more

Patty F.

6 years ago

The best customer service experience I have ever received. Was beyond my expectations. I had a little dilemma with my wedding dress i purchased in 2019 in Oxnard. To make a long story short I was told from the Oxnard location I wasn't able to exchange my dress anymore. So I called the burbank location and spoke to Claudia which she was amazing very helpful and I spoke to Brooke as well which she definitely made it all happen for me. They were able to help me. I drove to burbank so they can size me correctly and let me tell you the experience I had once I arrived Cristina and Delmy were just beyond helpful with me. I was finally able to get my dream dress. Thank you girls again for making this possible for me. Claudia, Brooke, Cristina, Delmy, and Briana. I hope you girl's loved the donuts. I definitely will be going back soon for the bridesmaids dresses. I honestly don't think I have ever experienced such amazing customer service from anywhere I've been. I'm super thankful for you girl's. read more

Lashez D.

15 years ago

I went to David's Bridal in August of 2010, with all my bridesmaids and I was only going to see bridesmaids dresses. Ana G. gave me and my girls the best experience EVER!!! I was amazed at how well we clicked and she knew exactly what i was looking for in my girls. Then she found a wedding gown that I completely fell in love with!!! keep in mind i just went for my bridesmaids... well Ana was super busy, running around with other brides, but yet she was always there for me, all my questions were answered, and all of my 12 girls and I were given the best of the best service ever!!! Sadly she left David's Bridal, and other girls helped me and they gave me okay services, but thank goodness Ana was back because she was able to help me with my mother's dress=) I am so glad Ana was able to help me, she is the best. She made me feel so comfortable and that is exactly what I was looking for=) Thank You Ana G. and David's Bridal. read more

Summer L.

11 years ago

I recently took my bridal party to davids bridal and we were helped by Christina. I must say she was so helpful and extremely patient and kind to all of us. I had 3 girls there to try on dresses plus our flower girl. Christina was so fast at pulling dresses after she did all the measurements. She kept a smile during the entire process and kept things calm. After finding out we couldn't get a certain dress in the color I wanted, I picked another color which tied on so well. In the end I was so happy to have the 2 colors together. Christina let us know if we had any questions that we could call and ask for her at anytime. She was such a pleasure to work with during such a short time. I just wanted to say thank you so much for helping us and for making our appointment so special. It was a perfect day for sure and Christina was a big part of it. I really appreciate her and all her heartfelt and efficient work. read more

Jenni K.

113

12 years ago

Try out the dress and buy it online. The dresses in the store are dirty and nasty. You can tell so many people have tried it on because it reeks of perfume, and make-up stains. Buy it online and get your alterations done for the dress elsewhere too. Online prices are cheaper and better deal plus they offer free shipping. Save yourself the trouble and just buy it online. They want to order it for you so that they can charge you alterations. Unnecessary, alterations is a rip off. All the empolyee's in this store should all be fired. I didn't have one pleasant experience. No wonder stores are diminishing nowadays and people opt out for internet sales. Now I see why.. Terrible customer service! Internet sales, FTW! Every bride should wear a new dress! If that's what you want, order online once you know your size. I got mine online! :) Budget well! Bride to be read more

Mary Jo R.

8 years ago

Having had two horrible prior experiences at another David's bridal we were hesitant to go and search for a dress for an upcoming wedding. A phone call to the Burbank location and a subsiquent trip there changed my mind. We were greeted by Sunshine and Megan and immediately made to feel like our time mattered. They listened to what we said, were fast efficient and eager to help. Àbove everything else they were friendly and pleasant, making the experience so much better than the ones in the past. Working in the customer service industry myself I appreciated the effort they put forth to be sure we had our five star experience. A special thank you to them both and to Cameron who was also a pleasant addition to Thier service team!! I will definitely go back there and referred friends to this location any time! read more

Erika M.

5 years ago

I just want to start of with , Carly J. is AWSOME! Absolute best. I went in on Saturday June 5th around 4pm. This was the first time shopping around for a wedding dress. I felt overwhelmed with my bridal party & mother picking out a bunch of dresses to try on but, Carly turned it around. I felt like she had my back the entire time! She would say its ok you can say no. Carly was part of the group by the end of the day (: Thank you so much Carly For helping me find THE ONE. I absolutley love this particular David's Bridal location. I've been here before for my prom dress & now my wedding dress. It is clean and spacious looking. I felt COVID safe. Plenty of parking as well. Great staff all around. Will be returning for alterations, bridesmaid dresses, flower girl dresses, and mother of the bride dress. read more

Sarah M.

2 years ago

I had a very disappointing experience with the alterations department at David's Bridal. After being charged $250 for alterations, I came back on the scheduled day to try on and pick up my dress. My measurements had changed slightly by an inch, and it was immediately clear that the dress was too loose in the back and abdominal area. Despite being told to come early in case any adjustments were needed, the employee did not offer to fix the issue or provide any alternative solutions. They simply dismissed the concern, leaving me feeling frustrated and unsupported. For the high price they charge, I expected better customer service and attention to detail. Unfortunately, this experience left me feeling let down, and I would not recommend their alterations services to others. read more

Johnny D.

8 years ago

REVIEW FROM THE BRIDE: Incredible experience because of CAMERON & SUNSHINE. I showed up 30 minutes late and they didnt seem at all annoyed and worked so much to keep us happy. Cameron was so much fun, he even spoke some Armenian to us and was just so attentive and full of life. Sunshine was supportive and beautiful for the way she took care of us. The appointment seemed to get better and better. Dress was picked and put on lawaway in under an hour. We left happy and hugging. Thank you Cameron and Sunshine. So much. Prior to this I was a bride mainly having a wedding for my family, after the perfect dress, I couldn't be more excited for this special day. Good job for having these two WONDERFUL employees. I wouldn't have had it any other way read more

Caroline G.

7 years ago

I went a few months ago to David's Bridal and felt pretty meh about the whole experience and the dresses I tried, so I put off the whole process on the back burner. But I went a few weeks ago, called before hand to make an appointment, and when I showed up got placed with Eden to help me. She was super supportive and after trying on a few and going to order any of dresses I liked, turns out I had waited so long my special order color wasn't going to arrive in time. Eden was super non-judgmental which I appreciated and let me sort through a limited selection that would arrive by the wedding and gave me her opinions of the online-only options based on the in-store try-ons. Dress is ordered and set to arrive - thank you Eden! read more

Cee E.

6 years ago

Sarah Ann was a delight from the moment she spoke her first word to me. She was very encouraging and happy, which made it all the more a great experience. I was never one who was interested in weddings or the preparation for one, so, I didn't quite know what to expect. Sarah Ann took care of everything! With her eye of expertise, she took one look at me, listened to my preferences and price range, and brought out a dress that exceeded my expectations! She knew it was practically the one - and it was! I rang the bell to confirm it! Sarah Ann took me from dress, to jewelry, to shoes - one stop easy shopping, all within my budget. Her husband is right - she is a Wedding Jedi! God bless you, Sarah Ann! read more

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David's Bridal - bridal - Updated September 2026

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Lili Bridals

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I had such a fantastic time picking out my dress, and visiting for my fitting, and alterations…read moreappointments. The staff here are the best, and able to help you find a dress that matches your budget. My dress held up wonderfully the day of, and l love how the came out in my wedding photos!

Eleganza Bridal

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Very friendly people! I lost a bet and had to do a quinceñera photo shoot and they were very…read moreaccommodating!

I really liked this place highly recommend my daughters 15th dress was the best plus my own dress…read morewas perfect she really did a great job just like she wanted was done the owner Francis was very nice very professional thank u so much for making my daughter look like a reall princess..........

Lauren Elaine

3.6

(15 reviews)

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Adam is the best! I love my wedding dress and the service…read more I really recommend visiting this designer

My mother and I attended this bridal trunk show at The Phoenician in Scottsdale Arizona, expecting…read morethe elegant, high-end experience we had been promised. We were told it would take place in a grand ballroom at a resort we know well and frequently visit for golf. Instead, there was no one to greet us, no visible signage, and even the hotel staff had no idea what trunk show we were referring to. After searching for the correct location, we arrived and waited until more than ten minutes past our scheduled appointment before our point of contact, Adam, finally appeared and said they needed additional time because they were still with another bride. When we were eventually brought inside, the so-called "bridal suite" was a basic conference room filled with dresses. There was only one inexpensive-looking full-length mirror, along with an unstable, worn navy pedestal that did not feel safe or appropriate for trying on luxury wedding gowns. The changing area was a cramped, storage-like room with no mirror and barely enough space for the large dresses or the assistant helping me. It made the fitting unnecessarily awkward and uncomfortable. The gowns were never properly fitted or clamped to my body. At one point, Adam simply held a dress against me while asking what I thought. Even worse, he repeatedly stood directly in front of the only mirror, preventing me from seeing myself in the gowns I was supposedly there to consider purchasing. His attitude was dismissive and insulting throughout the appointment. While looking at me with his hand over his mouth, he said, "I'm not getting anything from you." When I explained that I simply wanted to try on a wedding dress and feel beautiful, he responded, "You're not going to try on a dress and feel tingly." Isn't that exactly why many brides attend a trunk show--to experience the excitement of possibly finding their wedding dress? He also told me that I might need to try on 100 dresses and suggested that perhaps I "wasn't a designer bride." That comment was especially condescending. My mother and I have spent my entire life around high-end interior design, textiles, and luxury materials. We understand quality, and the gowns we were shown did not look or feel consistent with the luxury image being sold. Several appeared worn, poorly maintained, and improperly presented. Adam's overall presentation was also noticeably disheveled and not what I would expect from someone representing a high-end bridal designer. Because bridal fittings require close physical interaction, the noticeable odor of his breath made an already uncomfortable experience even more unpleasant. We arrived excited and genuinely interested in seeing these gowns. We left feeling insulted, uncomfortable, and desperate to get out of the room. My mother sensed almost immediately that something was wrong, and she was correct. What was advertised as a luxury bridal trunk show at The Phoenician became a disorganized and deeply disappointing experience. A bridal appointment should make a woman feel comfortable, celebrated, and beautiful--especially when a company is presenting itself as a luxury designer. This experience accomplished the exact opposite. I would never recommend this designer, these gowns, or an appointment with Adam to another bride.

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Lovely Bride

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Fenucci Design

3.4

(11 reviews)

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My initial experience was great (I tried calling the number listed, but it said it was…read moredisconnected). Denny and Erica were extremely helpful. I tried on the dress, but the dress had major flaws. I went to one of the most elegant & fun weddings ever, unable to enjoy myself because the dress literally cut me allllll night.

My fiancé proposed to me in July and my first instinct was to get my dress! I've never really had a…read more"dream dress" in mind but I've always knew that I wanted something I felt comfortable and beautiful in. Fenucci Design made that possible for me. I went in with a dress idea in mind and it came to life. I told one of the ladies I wanted a fit, lace and classy dress. I even showed her a picture and she pulled out 4 amazing dresses and I feel in love with 2 of them. Exactly what I was looking for. Some of the most wonderful ladies I've ever met! The twins. They were so helpful throughout the whole process and made things so much more easier for me. I got two beautiful dresses and my veil! They went above and beyond with even helping me find a veil. the seamstress was also very lovely helping me and making sure my dress with steamed, tucked and secure in all the right places! Take a drive to LA and visit them! It's worth the drive trust me!

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David's Bridal - bridal - Updated September 2026

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