David's Bridal

4.0 (1.4k reviews)

ModerateBridal, Accessories, Shoe Stores

Closed • 10:30 am - 9:00 pm

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David's Bridal - The sleeves for stitched where the straps were placed when I purchased this dress. - Bridal Near Me - Burbank, California

David's Bridal - This is the dress I purchases. The sleeves were pinned where the straps were. - Bridal Near Me - Burbank, California

David's Bridal - THE ORIGINAL THAT THEY DIDN'T RECOGNIZE WAS THE SAME DRESS - Bridal Near Me - Burbank, California

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David's Bridal - Bridal Near Me - Burbank, California

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Fraudulent location and manager. It was a horrible experience for my sister and family; when she took her dress to the alterations department, they promise things that later we found out there were not possible. They just say yes to everything just to get the money, since she paid double for the alteration she wanted then what the dress cost.\ They lied by saying that they could do what we ask for, then when the second fitting came and it was different, than what was agreed on. NO CALLS TO DICUSS THE CHANGES, and worse of all, they wanted and even pressure my family to accept them all the changes by belittling them. At any point this could have been fixed. They could have owned up to the mishandling and tried to find a solution. Instead, the store manager said there's nothing she can do and to call the customer service number on the site which my sister comes to find out is only from online orders. Pay for placement that cannot be fulfilled as purchased, being spoken to disrespectfully and trying to bully her into taking it as is then giving her misdirection for help is definition fraudulent. On top of all that having employees work when they are sick! Coughing in their hands and touching customers and the employee coughed on my sister's bareback when demonstrating to my mom the bustle. My mom has an autoimmune disorder. We were all scare she was going to get sick as this could have sent her to hospital a month and half before the wedding. My sister explained this over again and over again. No one listened to her and it seems this is the standard for David's Bridal employees and management. Deceit, unsanitary, and Disrepectful. Please do not use the alterations department of this store, you can find other places where they will treat you with the respect you deserve, tell you the truth of what can be done and a much better price. You can see in the photos the dress she bought and what they were trying to pressure to home as is.

The placement, cowl disfiguring, and I was told "this is what you asked for." This is the dress they wanted me to leave with.

THIS LOCATION PROMOTES AN ENVIRONMENT THAT IS UNSAFE FOR BRIDES AND CUSTOMERS. I am extremely disappointed with my experience at David's Bridal and how both the alterations and my concerns were handled. My experience involved alterations being changed without discussion or approval, what I felt was deceptive about what could be done to my dress and what I paid for, hostile and belittling treatment when I questioned the changes, and an employee coughing on/near customers and then touching them. - First alterations appointment: I spent approximately 2.5 hours with Jessica. My sleeves were pinned exactly where the original straps were. I also asked if the dress was loose due to weight loss if it could be taken it, and Jessica told me that the dress could be taken in. - Alterations were changed without discussing it with me: At my second appointment, the sleeves had been sewn approximately TWO inches farther inward from where Jessica originally pinned them. This changed the shape of the cowl neckline and was NOT what I agreed and PAID for. - Unsafe hygiene practices: Taylor repeatedly coughed directly into her hands, and then continued touching me and my dress. This was throughout the entire time she was helping me. She at one point coughed on my bareback when standing behind me. My mother was also present and has an autoimmune disorder, making this especially concerning. I attached a video. - Fit concerns were dismissed: When I asked about taking in the dress as previously discussed, I was told they could not do it and that it "looks good," despite the dress visibly tenting at my waist. Photos are attached. - Hostile and belittling communication: When I pointed out that the sleeve placement looking different and that it disfigures the cowl neck. I asked if it could be fixed, Irena spoke to me aggressively and dismissively: " No, no, no, no, no. This is what you asked for, right? You wanted sleeves. I can't do anything about it." I was begging for help, I asked about 4-5 times if they are sure nothing can be done until Irena said okay let me see and did slightest un-impactful pin so I would stop asking. - The store manager Leslie did nothing to properly resolve the situation: After alterations were changed without my approval, hostile communication, and the unhygiene/health safety concerns, I explained that I no longer felt physically or emotionally comfortable returning to this location. I requested reimbursement rather than allowing them to continue altering my wedding dress. - She passed the phone to the alterations manager whom told me the sleeves could not be sew where the straps are as they need to be aligned with the boning. *WHY WAS I allowed to pay alterations that cannot be fulfilled. That is deceitful business. The alterations retailed for over $2,000.* I paid less due to a coupon. Leslie told me she could only refund if cooperate send me an email. I called the customer service number online almost 10 times as I was told do. They sent me in circles. A few days ago I spoke with a customer service manager that told me that the phone number is typically only for online purchases. And that my case was already closed as the Regional Director and Store Manager Leslie felt they followed "policy." Mind you, I purchased alterations that cannot be fulfilled. They omitted my concerns and called it an alteration concern so they can close the case and help me. They move the sleeves slightly but cannot put them where I paid for them to be and They barely took in the waist because "they cannot do more" despite this being a fitted a silhouette. The store and regional management were made aware of these concerns and still refused to fully reimburse me. Brides deserve to feel safe, respected, listened to, and confident that the alterations they agreed to will not be changed without their knowledge. I did not receive that level of care here. I have been crying since and so upset I even can to this location.

Jessica L.

I came in for my appointment not really knowing what to expect--I was honestly just hoping to get an idea for what kind of dress I might like. I had no idea what style I wanted and honestly wasn't expecting to find THE dress that day. Birdie, my stylist, was so kind and patient throughout the entire appointment. She guided me through trying on different styles, asked thoughtful questions about what I liked or didn't, and really helped me narrow down what felt right. She also gave us plenty of time to take photos, look at the dress from different angles (with and without the train), and really picture it. To my surprise, I ended up finding the PERFECT dress--one that I absolutely love and can't wait to wear on my special day!!! (I definitely teared up ) I'm so grateful for Birdie's help and really enjoyed the whole experience

David's Bridal Thumbs Down for service and price. I've never given any business a , ever.

Cece C.

SERVICE It feels transactional and not genuine. I was disappointed with the lady that helped us. First time Brides are nervous, let's face it, they're under a lot of pressure. SELECTION Obviously, David's Bridal sales associates should understand that these young brides are going to be looking at several bridal gown locations before they make their final pick. Who doesn't? Why aren't these sales associates 'trained' in showing compassion towards their potential customers by letting them know they understand that it is difficult to make choices and that despite their selection, it may still be challenging to find 'the right one', just like finding a mate. The sales lady gave us a few selections and after trying them on, our Bride casually pointed out that she still had an appointment with a privately owned bridal company. I couldn't believe my eyes when I saw her disgust and anger as if smoke and fire was coming out of her ears. She became so passive aggressive towards our Bride that I came up to her myself and told her "I hope you don't pick this business. She's a horrible representative for David's Bridal, she just left a bad taste in our mouth as a result of her poor customer service skills. She has zero skills." Here's what broke my heart. There was another family sitting next to us and their beautiful Bride was trying on several dresses too. I was listening in to the other Bride's conversation with her family and she said "Dad, David's Bridal CANNOT give me an estimate of the alterations I need for this dress UNTIL I PURCHASE the dress." What?!! Did I hear that correctly? She was tearing up behind her smile. Poor thing. So let me say it without sugar coating it. My question to David's Bridal is, you do know that Brides save up their hard earned money to have a memorable wedding. The value you can provide is important to them. When you don't train your sales reps and make their existence all about being TRANSACTIONAL and not authentic, you lose customers like us. And no, I would not recommend this business to any Brides who are rightfully conscious about how much money they need to spend on their gowns. Don't be fooled by the prices. Their prices look appealing but they're not once you add up all those surprise alteration fees they add to your final gown purchase.

Andrew K.

What's the most important thing about a wedding dress shop? Is it the customer service? The quick turn around? How about the being able to actually get what you paid for? Amazingly, David's Bridal at Burbank is terrible at all 3. They've failed not once, not twice, not even three times but 4 separate times. First incident: my fiancé found the perfect dress and after doing the measurements and paying for alteration (ridiculous amount btw...$700) but when she finally came to pick ilnthe dress, what happened? They RIPPED THE DRESS on the front and then had the AUDACITY to say it was "a flaw in the fabric that came out after steaming." WHY WOULD YOU SELL A FLAWED DRESS IN THE FIRST PLACE? Also, no. There were original photos of the dress that had no "flaw in the fabric" Second incident: they said they would replace the dress (only after we kept refusing to take the ruined dress they tried to push on us) and make everything PERFECT. But they had to alter the dress 3 SIZES DOWN. We get a text saying the replacement is ready. So we drive all the way down to Burbank only to be told that the dress is not ready and we have to come again in a few weeks. Third incident:We wait another month and surprise, surprise, the dress doesn't look ANYTHING like the original as was made apparent by the shoddy alteration job. Guess what they do after again trying to push her to take the dress? They make more false promises to fix it and we just need to come back the day after. Fourth incident: we come back the day after and to no surprise the dress is still ruined. they try to push it on us and refuse to give a refund. The dress looked SO DIFFERENT from the original that the workers even tried to say MY FIANCÉ WAS SHOWING THEM A PICTURE OF A DIFFERENT DRESS. My fiancé also said the dress was too tight and they had the AUDACITY to say it wasn't tight and then tried to blame the way she's standing. 20 days before our wedding and my fiancé has to find a wedding dress. What a terrible experience. Time and time again DB failed to even do the basics of their job: provide a wedding dress. I'd give this place negative stars if I could. TLDR; don't go here. They: 1) ripped the first dress we paid for 2) made false promises on the replacement dress and completely ruined the replacement with the alterations 3) gaslit my fiancé saying her altered dress wasn't too tight and blamed her posture. Unacceptable.

Fernando M.

My fiancé went shopping for her dress. She was able to find a dress that she could see her self getting married in. She also bought a veil which was around $200. When she purchased the veil and dress, she was never given the veil to take home. My fiance left the store that day thinking they would present the veil with the dress to see how they would look together. She goes back for the alterations and the final fit before she takes the dress home. She takes the dress home. And she realizes while driving from the store that she never got her veil. She speaks to somebody and they say "We'll send it out by overnight mail and you will receive it tomorrow". They never call back. The next day passes and no package. So she calls again and speaks to a new person. Kristen (The manager) says the same thing ultimately and says "well check with our inventory team, and we'll call back once we have shipped it". Again, Kristen does not call back. My fiance calls back again about 2 hours after the call. They say they won't ship it because their inventory shows that she received it!! She never received anything!! Their response was "oooo maybe a family member took it?? Or maybe it's somewhere in your car??". My fiance is crying at this point because Kristen is insinuating that she is either stupid and lost it or she's lying and she received it and is trying to get another for free. Kristen had the audacity to say "I can offer you a discount, should you choose to buy another". Why would I buy something that we already paid for !!!??? This place has literally ruined my brides best day of her life. I will never ever return to this place. And I will never recommend that anyone comes to this place. I am going to post this exact story to my social media to warn people because this is not okay and I am definitely going to report them to the better business bureau.

Kelly L.

Shout out to Emilio & all the ladies that work here. I was on a tight schedule after a few complications before coming to David's Bridal. They worked with me and were so supportive and helped me find THE dress. Another Shout out the hard working ladies in alterations department as well, I got my dress right on time and it fit me perfectly. The alterations prices were steep so maybe find another place (don't be like me a do everything last minute!)

Rachael M.

5 stars for the staff I worked with during my appointment (Nicole and a gentleman stylist), but the dress options just weren't it for me (thus the 4 stars). That's not to say they didn't have beautiful options, but David's was already at a disadvantage because I fell in love with another dress; I just didn't know how much I loved this other dress until I tried on some beautiful dresses here, that just didn't live up to how I felt in "the dress". When you know, you know, I guess. 1 hour Bridal appointments are made by calling in ahead of time to schedule. You are assigned a stylist, and sent to peruse a few styles on the floor. They had us take photos of the barcodes of dresses I wanted to try. (Tip: take a photo of the dress before the barcode, so you know which ones you want to prioritize). They bring some dresses over for you to try in some dressing rooms, with large mirrors just outside of the room. The stylists help you close up the back of the dress if needed, and help to arrange the train so you can get the full effect of each dress. They discuss with you the parts of the dress you like, and don't like so they can get you closer to finding the dress of your dreams. This location is a good place to check out for a more affordable dress. One of my favorite styles was one I don't know that I'd have ordinarily tried, and was suggested by my stylist - a beautiful, simple, trumpet style dress (pictured in the photo attached to this review).

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Lauren M.

322

7 years ago

This was my first time at a David's Bridal and I was pleasantly surprised! I assumed because it's a bigger chain that I wouldn't receive the same attention and services but Sarah Ann was awesome pulling out not only my favorites but taking the time to get comparable styles. Super patient and kind! read more

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B G.

7 years ago

This location has been very helpful. The first seamstress, Jo was very kind and helpful. You can tell she really loves what she does. When I came to pick up my bridesmaid dress Ashley and Tuwanda helped me out. They had to take in my dress a second time (the struggles of having big breast) but they were able to tack the front then and there without charging me a second time. read more

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Robin T.

123

5 years ago

Cecilia was such a sweetheart. We were able to come in about 30 minutes early and she was very accommodating. She discussed our options as well as provided additional information on what dresses were available. I and the rest of the bridal crew come in all shapes and sizes and she was able to try her best to find all different types of dresses that meets our needs and really was interested in making us feel comfortable. I came in thinking of trying on dresses and make a second trip, left with ordering a dress! Overall great experience read more

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Geraldine V.

9 years ago

Cameron at David's Bridal in Burbank is amazing. I made an appointment to find a wedding dress and he was the one to assist me. It was my first time looking or even trying on dresses. He was very professional. I am far from a size small and he made me feel comfortable trying on dresses. I didn't find "the dress" but Cameron was super helpful on helping me find what I like. My mom and Aunt came with me and they were impressed on his enthusiasm and helpfulness. I definitely recommend going to see Cameron. He can help you find what you like. read more

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Kristen W.

Hello Geraldine, while we are delighted to hear how Cameron was able…

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Nora N.

Elite 14

211

7 years ago

We had a very pleasant experience at David's Bridal Burbank thanks to their employee Debbie. She is incredibly sweet, attentive and full of wonderful suggestions. She helped myself and bridesmaid feel at ease trying on Bridesmaid dresses. I would recommend David's Bridal for the many color options, style options, good prices, ability to try on easily, and wonderful staff such as Debbie. Highly recommend this location. Parking is easy ++. read more

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Mitzi H.

255

119

546

7 years ago

Deborah was great in styling me for my wedding day. Found the one after a bit of searching and she made the experience nice. I was able to find everything. From the dress the veil the accessory and shoes all in one store is awesome and worth it. read more

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Lyli A.

9 years ago

First... THANK YOU SO MUCH I'M THE HAPPIEST BRIDE EVER!!! This is the best David's Bridal in the district! I'm so impressed with their professionalism, their cleanliness, their attention to the bride! I'm so overly happy with the experience I have with them! At my first fitting I was overwhelmed with trying on dresses during the day and at night (I should of came here first!) it effected my point of view on trying on their dresses... I was so tired that I said yes to a dress that same night not actually love it and trying to make it work on me. I called the next morning and spoke to two different managers and they said to come back. I am so happy that I did bc I found thee dress!!! Not only do they work their beautiful butts off... they make sure you are one happy bride!! LIKE I AM TODAY AND I KNOW I WILL BE ON MY WEDDING DAY TOO! I am very pleased to present to you the VERY BEST, MOST PLEASANT AND HELPFUL David's Bridal STYLISTS, MANAGERS AND Talented TAILOR: SARAH ANN VAIL (THE STYLIST) TAYLOR (THE TAILOR) CAMERON (THE STYLIST) KYLE (THE STYLIST) MARITZA (THE MANAGER) WENDI (THE STORE MANAGER) Don't hesitate to make this store your first stop bc I'm telling you costumer service makes the difference in everything! FYI: I came in a Saturday at 3pm it was busy! But I got all the help I needed and I never felt neglected. And today Monday it was not so busy and still got plenty of help. Parking is free, no wait time they take you right in just make sure to make an appointment a day before or two. read more

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Kristen W.

Hi Lyli, thank you for sharing your lovely experience with us. It…

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A T.

397

7 years ago

Fae was awesome! She did a great job with our flower girl! She was helpful and very sweet. Thank you!

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Kate R.

525

6 years ago

This was not only my first time at a David's bridal but my first time as a bridesmaid. Sarah Ann was amazing and pulled me all the best options for my body type. I ended up going with her first choice. She was extremely helpful and I had a great experience here! read more

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Sara G.

6 years ago

Sarah Ann and the manager Stacey were amazing thank you for taking care of us today. Was a beautiful bridal experience. Thank you

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Erika W.

7 years ago

AMAZING!! I have nothing but great things to say about this David's Bridal. The entire staff is so friendly and helpful! I just picked up my dress and it was perfect. It fit beautifully and everyone was so bubbly and fun. I'm also having my wedding out of state and they were nice enough to call the David's Bridal in my home town and ask if I could take my dress in for my courtesy steam and press. Ashleigh was so sweet and very attentive every time I went in. And Charlie and Emily are also so sweet and very helpful! Getting a dress can be intimidating, but these ladies are awesome. read more

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Beth R.

110

6 years ago

Had an Amazing experience today. Debbie was able to help my sister with a bridesmaid dress and me with my wedding dress. She was so amazing and was able to help me find the perfect dress 10/10 recommended. read more

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Mary R.

6 years ago

We loved our experience here! Debbie Kibbey was so helpful and made the experience enjoyable and stressless. We bought a wedding dress and a bridesmaid dress here. The bride had a few ideas of what style she wanted from David's Bridal style quiz online. This was helpful to narrow down the style. But Debbie still provided different options which was really helpful and she knew the exact veil to pair with each gown. The whole experience was enjoyable and all the staff were super polite and helpful! read more

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Rachel M.

7 years ago

The thought of going to David's Bridal was not exciting to me. However, my best friend is engaged and David's Bridal had some dresses she liked online and were very budget friendly.. So, I added them to our wedding dress shopping schedule! Sarah Ann was fabulous. She knew exactly how to handle the large group we had with us and everyone's suggestions and opinions. She was respectful, patient, fun and truly listened to the bride. She found the PERFECT dress, and under budget. My friend noticed a dress hanging and asked to try it on. Well, Sarah Ann had actually already pulled it and it was already waiting for her to try on outside the dressing room before my friend even saw it! It ended up being THE DRESS and it couldn't have been more perfect. Sarah Ann found the right undergarment for my friend as well, which made all the difference, and her veil. My friend couldn't believe how easy it all was and our group of 7 all left so happy. This truly was a wonderful experience that I didn't expect from David's Bridal. The manager, Emily Kemp, was close by and involved as well. She did a fabulous job checking in on everyone and making sure brides and entourage were happy. This is the location to go to if you want to go to David's Bridal! Their staff is classy, friendly, knowledgeable, helpful, and genuine! Thank you Sarah Ann and thank you Emily Kemp! You two really have great people skills on top of being really good at your jobs! read more

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Jeanette S.

10 years ago

Ashley T. is awesome! I went to David's bridal to get an understanding of different dress styles and to maybe find a dress. Although, I didn't find what I was looking for, Ashley was so patient, personable, and kind throughout my 2 hour appointment. Thank you Ashley for being a ray of sunshine while on my sometimes stressful wedding journey :) read more

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Christine G.

Hello Jeanette, congratulations on your upcoming nuptials! It sounds…

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Shannon O.

6 years ago

A wonderful experience! Jenni was our stylist and she was amazing. She was super attentive and helpful, and she helped me find the perfect dress, as well as the accessories. She definitely knows her stuff! Thank you, this was seriously the easiest part of planning my wedding. read more

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Amber G.

161

4 years ago

I came to David's Bridal hoping to find the one, and I did just that! Before coming here I went to a small boutique to try on dresses. It was a great experience, but just like any boutique, the prices were very high and there was a limited selection. I did some research online, and I found dresses online at David's Bridal of the exact style I wanted. Fast forward to my appointment, I got to try on multiple styles all thanks to my stylist Silvia. She helped pick out dresses as well as pick out the ones I had shown her. Silvia was extremely helpful and made sure I was picking my dream dress. When I found "the one", it was in a light blush color, but I had said I wanted white or ivory. Silvia had me try on the same dress but in ivory to make sure I really loved it. I really like that she cared and that I was 100% in love with my dress! She gave many helpful tips and made the process smooth and fun! I am looking forward to wearing my dress on my special day! I am not including photos of my dress in the review because it will be a surprise for the big day. Thank you Silvia and the rest of the team at David's Bridal Burbank for being extremely helpful and super friendly! read more

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Samantha A.

4 years ago

Making the appointment was really easy and I was so excited to find the perfect dress for my wedding. When I walked in the first girl was so sweet but the stylist wasn't ready so we were just walking around and it took about 15 minutes for the stylist to get me. I went through what few dresses they had and only somewhat liked (not really) 3 dresses but one of them didn't even have my size. So I tried the 2 on and they were horrible, bad material, no structure and I got absolutely no help from the stylist. I had to walk outside of the dressing room to be zipped and when she clipped it so it could fit me better she barely even clipped any so it looked way to big and made me feel like I was fat and looked ugly which is a horrible horrible feeling. I definitely did not say yes to the dress and will never go there again. read more

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Kristen W.

Hello Samantha, Thank you for reaching out to us and providing your…

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Nicole D.

10 years ago

Sarah Ann was just amazing! i came in on a monday night which was nice and slow, but had no appointment and less than a month away being a groomswoman to my best friends wedding. i needed a dress, like yesterday! i was looking for a long black dress any style under 180 and she got me exactly that! she was super helpful kind and just straight damn amazing! i would highly recommend ANY bride, bridesmaid or groomsman to make an appointment with her! she caters to you and really makes you feel beautiful, which i have always had a hard time doing! thank you so much for burbank davids bridal on hiring such a hard nice worker, because you have a few duds their! she deserves a raise and a dang cookie! thank you so much Sarah Ann! read more

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Laura Z.

Nicole,…

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Megan D.

6 years ago

Jill, who did the alterations, and Sara, who helped me with the selection of my Vera Wang gown, are the BEST! They really made sure that I will wear the BEST wedding dress for the BEST day of my life! Was a really BEST experience! Love you ladies! read more

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Amanda B.

7 years ago

I bought my dress 2 years ago at the Santa Clarita location and my wedding was this past October. Life happened and my dress sat in my moms closet all this time. We took the dress in for a preservation kit and Charlie was the best, helping me with getting my dress ready to ship out. I spent a lot of time in the Santa Clarita location and they weren't as helpful as in the Empire Center location. read more

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Guillermina V.

6 years ago

The staff are the best. Jo, Amara and the wonderful employee who altered the dress all did a magnificent job. Best customer service, I recommend this location for all your bridal needs and best service to make you happy on the big day. They take the time to show you everything you need to know about your dress. Jo is outstanding, she is very knowledgeable and Amara is so thoughtful and genuine. You both are the best. read more

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Lucy V.

6 years ago

Jenni is amazing and super sweet! Went to this David's Bridal location today to help my sister start her search for her wedding day dress. This was the first time either of us had to look for such an important dress and Jenni was beyond helpful. She brought us amazing dress options back to back and provided helpful feedback. She made the time there fun and stress free. Thank you Jenni for helping my sister find her dream dress!! read more

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Maila R.

176

6 years ago

Elizabeth and Stephanie helped my sisters and I today for my younger sister's Spring wedding. They provided great advise on what dresses compliments our body shape. They created a great, fun, easy experience in shopping for our bridesmaid dresses. They were highly efficient that we were able to choose our dresses in thirty minutes time. Thank you, Elizabeth and Stephanie! read more

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Claudia Z.

5 years ago

Had an alterations appointment today. Although I was a few minutes late. They still helped me right away. The appointment didn't take long. I was helped by Jo and Sarah. No explained everything regarding the alterations and what was going to be done to my dress. Sarah measured me and rung me out. The staff here is very welcoming. They make you feel right at home. Highly recommend this location. read more

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Melissa S.

5 years ago

Stephanie, Cecilia and Dom...you are my dress angels! Thank you for making this process so easy and seamless! This location is my absolute go to for any occasion from now on! Thank you for all you do and have done! Will be back soon ;) read more

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Jasmine I.

Elite 25

400

317

1437

7 years ago

My mom, aunt and I came here today to look for a wedding dress the we can alter to be a cocktail engagement party dress. I had seen on the DB site that you can do walk-in's so I assumed there would be no problem. When we found 2 dresses for me to try on, we found that we needed to have a stylist with us and the next one wouldn't be available until 4:30 (1.25 hours later). We spoke to Cazmere and explained that we had driven far and we didn't need a full-service appointment (with measuring, consultation, etc etc). She was very helpful and actually let me try on the dresses with her help. Unfortunately we didn't end up buying anything since our timeline didn't allow for the few months but if we had more time we definitely had one that we loved. read more

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Kristen W.

Thank you so much for your kind words, Jasmine. We really appreciate…

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Preciosa P.

7 years ago

Rosie was an amazing help! Although I had a whole bunch of dresses I wanted to look at, she walked me through an option of trying about half of them today and the 2nd half at a follow up appointment t. However, she must have a sixth sense, because in the first batch, I found the dress I will be wearing to my wedding next year. Rosie was personable, friendly, informative and funny! I definitely lucked out with her. She made the whole stressful situation anything but stressful. Thanks Rosie! read more

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Gladys Q.

7 years ago

I absolutely loved this branch of the corporation. The employees were beyond helpful and created a wonderful atmosphere. My daughter is getting her prom dress from this brand and she goes to Lincoln High School. The alterations were perfect and it was phenomenal. We're blessed to have their services every year. Highly recommended. read more

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Helena A.

7 years ago

We missed our appointment and the manager and the workers Gladly took us in for measurements . They were so helpful and had an amazing selection of dresses . I totally recommend getting your prom dress from the David's bridal in Burbank , such amazing service !!! Lincoln high school so blessed to work with David's Bridal every year !!! read more

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Melissa S.

132

147

9 years ago

The worst customer service since Walmart. That's saying a lot. I bought a bridesmaid dress in May over the phone. I asked the sales associate to mail me the receipt, she wrote down my address. I assumed I would get it within a few days. One week had passed and still no sign of my receipt from David's Bridal. Now you may ask why I didn't just go pick it up. Well my readers, I had a high stress job at that time that had me driving between different counties. Days and days passed and still no sign of the receipt. I called again and spoke to another sales associate. I should have escalated it directly to the manager. This sales associate also failed to send me the receipt. Finally I had my boyfriend call and he spoke to the manager. I can tell you I got my receipt immediately. Seek a boyfriend who looks out for you. Also don't train your employees thinking they can mail receipts when they are incompatible of. I meant to write this back when it happened, but I remembered cause I just drove by David's Bridal and I thought to myself how I would never buy anything from them again. I rather go to Goodwill and buy a $2 dress from the 80s that is a highlighter color than ever buying from David's again. read more

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Kristen W.

Hello Melissa, we are very sorry to hear that you were disappointed…

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Jennifer L.

6 years ago

Marissa help my mom and myself find the perfect dresses. She is the best. Staff if very nice

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Jaime V.

7 years ago

Sarah Veil was such an Angel! She made me feel so special and made it clear the dress and MY happiness were the priority for the day. I felt so comfortable with her and she showed me a variety of things that met my likes. I found my dress, and I like to think SHE was the reason why:) Thank you Sarah! I highly recommend this location the staff is awesome AND their gowns! ---UPDATE Their alterations department is AMAZINGGGG Ashleigh Tuwanda was the sweetest and extremely helpful! I had some weight issues but she took care of my dress every step of the way! read more

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Kristen W.

Hi Jasmin ! We are so excited to hear how helpful our team was while…

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Brianna R.

7 years ago

Thank you David Bridal! I'm so glad I found my prom dress from here. They were able to do my dress in two weeks even though I have Prom right around the corner. I'm so happy my dress was before the deadline for my Prom. My dress looks perfect & I also bought my shoes & jewelry there too. They have really good choices & I like how I can ask them their opinion too. They have really good service & their employees are really nice!! I'm definitely coming back! :)) You should go to this David Bridals. read more

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Brianna R.

741

9 years ago

Marquis is an excellent stylist. It was my first time trying on wedding dresses and he was great at choosing dresses with my maid of honor with the right fabric and style that looked awesome for me! He is also so skilled at "making the dress come to life" I couldn't choose a dress quite yet because they all looked gorgeous! read more

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Kristen W.

Hi Brianna, thank you for sharing your lovely experience with us. It…

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Santana O.

150

7 years ago

I went into this location with very specific requests and was kind of a pain in the ass to the staff, but they were nothing but helpful and amazing to me! I went to the location in Northridge before coming here, where no one was able to help me at all (literally stood there for about 30 minutes just to ask a question about a dress) - but coming here was a super painless and easy process! Special thanks to Joanna and Emily, who were so so great! read more

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Glenna G.

559

5 years ago

This place was a complete bust. I made an appointment and brought 5 people with me, since this is an extremely special moment, obviously. I wasn't aware that I only had 1 HOUR to figure out what I liked and try dresses on, until I arrived and they told me. Mind you, this was my first dress appointment anywhere, so I didn't really know what I wanted right away. Some people in my party were 10- 15 minutes late, however, they didn't care and still counted down my time from the moment I got there, even though I didn't want to start until everyone was there. They claimed they were super booked all day, but by the time we left, there wasn't a single customer in the entire store. I was browsing and the "stylist" came up to me and let me know I only had 35 minutes left, so we should start trying on dresses. I immediately felt extremely stressed and and felt pressured to try on dresses that I didn't even like, just to try something on. Not only were they basic as hell, but the quality was AWFUL. I felt hideous. There was nothing high-end or special about them. Not to mention, the dressing rooms were super tiny with NO MIRRORS. I needed help getting dresses on and the stylist was nowhere to be found. Mind you, there was BARELY anyone else in the store at the time. I felt like I wasn't prioritized and she didn't really care if I had a good experience or not. I ended up finding my DREAM DRESS at Luv Bridal, downtown. Now, THAT place knows how to make you feel special and waits on you hand and foot! Do NOT go here if you are looking to made feel like a princess. They will rush you out. read more

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Kristen W.

Hello Glenna, we cannot apologize enough that you were not cared for…

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Lorena R.

7 years ago

My multiple experiences at this David's Bridal have been fantastic. Silvia was very helpful and patient when I tried on almost all the dresses in the store. Ashleigh and Leasvy were amazing and very thorough when explaining how to do the bustle during my alterations appointment. Great customer service and experience at this location! read more

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Marina I.

10 years ago

My name is Marina Ispiryan. And I just got my dream dress. Thanks to Sarah and everyone at Davids Bridal. Sarah was very patient and super awesome. I don't know what I would have done without her. She knew exactly what I wanted and helped me with all of my questions. She understood my vision and made it possible. If you are reading this Sarah I can't thank you enough. Thank you so much for making everything possible for me. Sarah is your girl. If you have a vision and need someone to see your vision and make it possible go to Sarah. thank so so so much. read more

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Christine G.

Hello Marina, congratulations on your upcoming nuptials! It sounds…

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Michelle P.

145

8 years ago

I came to the Burbank location yesterday, on a Saturday evening looking for a bridesmaid dress along with another bridesmaid. We had an appointment at 6 and were greeted immediately. Our consultant Joanna was absolutely the best! We already knew what dresses we wanted to try on and she pulled them for us in a timely manner. The store looked a little busy but Joanna kept a smile on her face and was so helpful from start to finish. We were in and out in an hour and everything went so smoothly. She was so friendly and we were so happy with our experience! read more

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Page 11 of 35

2050 Empire Ave
Burbank, CA 91504
Northwest District
Directions
(818) 238-9001
Call Now
Visit Website
http://www.davidsbridal.com

Hours

What time does David's Bridal open?

David's Bridal opens at 10:30 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Sunday.David's Bridal opens at 9:00 AM on Saturday.

What time does David's Bridal close?

David's Bridal closes at 9:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday.David's Bridal closes at 7:30 PM on Saturday and Sunday.

Mon-Fri 10:30 AM - 9:00 PMSat 9:00 AM - 7:30 PMSun 10:30 AM - 7:30 PM

Payment methods

Does David's Bridal take credit cards?

Yes, David's Bridal takes credit cards.

Indoor Amenities

Does David's Bridal allow dogs?

No, David's Bridal does not allow dogs.

Outdoor Amenities

Does David's Bridal have bike parking?

Yes, David's Bridal has bike parking.

Does David's Bridal have parking?

Yes, David's Bridal has parking options. Private Lot Parking

Ask the Community - David's Bridal

Do they accept walk ins?

They do! But the wait might take a while. I think it's better to walk in during the week.

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Review Highlights - David's Bridal

“gown. If you are at all uncertain about your wedding dress journey I can't say enough about the amazing Sara”

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Fleet Feet

4.8(354 reviews)

1.2 mi

•$$

We were advised by my 60+ mama's podiatrist to come get her fitted for supportive shoes, he…read morerecommended the Hoka brand. I knew fleet feet had a great supply and the ability to measure mama's sore feet. So, mama is a five time cancer survivor and warrior. Unfortunately she had a large mass on her toe which prevented her from being able to walk without a boot, which after months leads to body pain throughout. Her poor foot and ankle always hurt, and swelled up real bad. She had pain throughout her body from the imbalance and reliance on crutches. I didn't think we could find a pair of hokas that would fit, and even better actually heal her feet. Then we came in and met Dan, the kindest most knowledgeable specialist we could have hoped for. He was patient and supportive at every step, through mama's laser measurements- which are amazing and they email them to you if requested. Then he began the work, we tried 4 great recommendations but alas none fit, all too tight around the ankle. But Dan wasn't done, he looked at the measurements and put in an order for a men's size in extra wide trusting it would fit- and if they didn't we could exchange within 30days. Four days later, my mom put on her first pair of shoes that fit in over a year. Im in tears of thanksgiving. To see her walking in a new pair of hokas, with proper balance and arch support. She's so excited and we are forever grateful. Also, they didn't try to sell me the most expensive pair, they had an awesome shoe that was less than what I expected! Take your loved one's here, they deserve it.

Very impressed with this place, Jess helped me out, she was incredible; very informative, kind,…read moreaccommodating and knowledgable. Found the perfect pair of shoes for my strange feet I will be back, thanks Jess! William

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One of the options I reviewed with Mackenzie. ASICS gel cumulus. Ended up with a Saucony shoe instead.

My new unbelievable shoes!

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Shoe Palace

3.5(34 reviews)

1.3 mi

I had an awesome experience here, and a big reason why was Andrew. He greeted me with a welcoming…read moresmile, made me laugh, and had such a positive attitude the whole time. He was friendly, helpful, and made sure I had everything I needed without making me feel rushed. You can tell he genuinely enjoys helping people, and that kind of customer service is hard to find these days. If you stop by, I definitely recommend asking for Andrew!

Ivis was the best sales person I have ever encountered at a retail store. He was so helpful and…read morefriendly! I loved his personality and was lucky to have him help and give his advice. I bought 4 pairs of shoes from him . Thank you ivis

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Adidas

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Converse and Puma

WSS

3.4(89 reviews)

2.2 mi•North Hollywood

•$$

I just want to share my recent experience at this location. I had to bought a Mexican jersey for my…read morefriends son which it was too small. I went to make an exchange to other location and I was told they couldn't help me that I had to go to the one I bought it. Yesterday, i had the chance to go to this location I just had surgery and the cashiers where helping two different customers (really bad customers) one of them had a child running even back of the counter and the mom didn't say anything. At this point I was losing my patience . The cashiers kept their integrity to the 100% shout out to them. When it was my turn I didn't check the jersey and it had a visible stain but with tags she told me it wasn't able to do the exchange but she would ask her manager that's when DANIEL came in and he was very nice. I explained the situation. He did the exchanges without a doubt. Thank you Daniel for your service . I just paid the difference and that's it. I would gladly come back to this location.

This place has a large selection of shoes as well as some socks, shirts, hoodies, and hats…read more It's nice inside.. always clean, organized, and well kept. The staff are great and are more than willing to assist you in your search for the perfect pair of shoes. The prices are good and very competitive. They usually have some sort of deal going on if you buy two pairs... mix and match, or get yourself a couple of pairs of your favorite shoes in multiple colors. They have a wide variety of shoes, including sneakers, running shoes, and even Dr Martens. Tip: Be careful when ordering online. I have large feet. Most of the time, they don't carry my size in the store, requiring me to order them online to be shipped. My last order was a little frustrating. I was considering deducting a star due to this experience, but... I am reviewing this location, not their shipping department or their customer service in another state. I had entered a promo code online for 20% ($40) off the total price if you spend "X" amount of dollars. Which, I added additional items to my cart to reach this amount. For some reason, the discount did not apply. I noticed and contacted customer service immediately. I asked if they could honor the discount and gave them the code but was told, with no hesitation or understanding whatsoever that they would not do that. I then proceeded to ask politely if they might be able to issue a gift card for the difference that I would use on my next order. Sounds fair... right? The answer was No! Needless to say, I was disappointed. Overall, it is a good find. I will be returning!!! Enjoy! #jsho

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Nordstrom Rack

3.2(226 reviews)

0.3 mi•Northwest District

•$$

On Sunday afternoon, May 31, I went shopping with my mom at Nordstrom Rack after our trip to…read moreCostco. She wanted to stop by and do some shopping there, so we went together. I browsed through the clothing section, and my mom bought a pair of On sneakers. She absolutely loved them and said they were very comfortable. I looked through a lot of clothes, but unfortunately, I didn't find anything I liked that day, so I didn't end up buying anything. Even so, it was a fun and enjoyable shopping time with my mom. cf) The On sneakers normally cost around $200 - $300, so it was great that she was able to get them for about half the price at Nordstrom Rack.

I visited this clothing store recently and was pleasantly surprised by the huge selection of…read moreclothes for both women and men. There are so many beautiful models, colors, and quality fabrics to choose from. I especially like the dresses here -- the styles are very trendy and elegant. What I didn't like was the long line at the checkout, although there were already four cashiers working, which helped move things faster. There was also a big line for the fitting rooms. However, the staff handled the situation professionally: they called another employee to help organize people for the fitting rooms while the first employee was busy giving out online orders. I also think the store could really benefit from having self-checkout or express checkout lanes. Some customers have carts full of items, while others are waiting in the same line with only one or two things to buy, which makes the wait feel longer. Overall, I left satisfied with my shopping experience. The prices are above average, so I don't come here very often because of that. But I always check the sale sections, and that's where I usually find beautiful dresses for myself. The store also has a great selection of men's clothing. Overall, a stylish store with a wide variety of options and helpful staff.

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The Magnolia Park

3.1(122 reviews)

1.7 mi•McNeil

•$$

It would be helpful to update your website and social media that your are closed for renovations…read more Nothing noted on any of those spaces. That's business marketing 101.

Great experience got the shoes I wanted and the staff was hella cool definitely recommendread more

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Expired Candy

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Yup it's all sweet in here!

DSW Designer Shoe Warehouse

3.7(169 reviews)

11.3 mi•Downtown

•$$

Friendly staff and a well organized store. They have a great system regarding looking for sizes…read more Everything is stacked neatly and in order by size. Didn't really find anything for me this time but had a great experience and everyone was super helpful

LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

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A fun elevator to enter the store!

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Journeys

3.7(23 reviews)

1.3 mi

•$$

i always hated buying shoes because i could never decide what i wanted or i could never find my…read moresize; i've been coming to the Burbank location for about a year and a half now and out of all the employees i've ever had help me, Kiera and Maddie are the best people there by far.. they always bring me not only the shoes i ask for but also options they think will look the best; they are honest with me on how the shoes look because they wouldn't want someone to lie to them just for sales. i always end up buying at least one pair of shoes from them! i could always sense some hostility by other employees and i never knew why but ever since the new manager Cass came to the store, the customer service has increased so much! Cass has such an amazing personality and you can see that the other employees actually LIKE to come to work! i'm so happy walking into this store even more now! This store is by far the best journeys in LA!!

I've had consistently poor customer service experiences with Cefawne. She is often unwelcoming,…read morewhich makes my visits uncomfortable. During my most recent visit to exchange shoes for my daughters, Sienna stepped in and provided warm, helpful service. Michael also assisted me during a previous visit and was professional and helpful. I appreciate Sienna and Michael for their excellent customer service, but Cefawne's repeated attitude has negatively affected my experience.

Tillys

2.8(53 reviews)

0.2 mi•Northwest District

•$$

I drug my boyfriend all over the place so that i could look for a couple hats. I think over the…read morecourse of a few months we went to several different malls and shopping centers and I just had no luck. I even looked in Texas and i couldnt find any. One day while shopping he had the idea to go to Tilly's - we left with three hats. I think i got TWO hats for around $25 and my boyfriend's hat (which he gets complimented on all the time) was about $25. Actually, I kinda had a hard time deciding which hat to get because there were about 5 that i really liked! I was surprised at their selection of clothes- they are really cute and very reasonably priced. They have mens, womens and kids clothes plus accessories and shoes. Also, the staff was really helpful and attentive.. I will definitely come back here in the near future.

They don't accept returns, even though they might say they do on the receipt. This is my first time…read moreshopping at Tillys, and it's the last time I'll ever do so. I'm surprised it's still open. I never saw another customer while I was there to purchase the item, and there were no customers when I asked to return it three days later. I should of read the reviews first.

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Tillys

Accessories

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Inside the store

SAS Shoes - Burbank

3.5(41 reviews)

1.6 mi

•$$$

Great service, the boot I wanted was not in stock but Linda was very helpful and knowledgeable…read moreabout the specific boot because she herself owned a pair. I've been here many times and the service is always above and beyond!!!

The 5 stars is for the fit and comfort of the shoe brand…read more The service is ok. The shoes are aprox 100/200 each pair. I've been wearing my sandals for at least 5 years - so that's like $40 a year which isn't bad. They are sooo comfortable. I've climbed mountains in Mexico in these sandals. Wide feet, plus size shoes. Shoes for old people- this is where it's at. I'm in hospitality, so on my feet up to 10/12 hours a day. They hella ugly, but super comfortable.

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Clare-$179

SAS Shoes - Burbank - This is where they measure your feet. I just had to take this picture, it was just so beautiful and the customer service was terrific!!

This is where they measure your feet. I just had to take this picture, it was just so beautiful and the customer service was terrific!!

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Clearance rack

Shoe Palace

3.8(29 reviews)

3.9 mi

Awful customer service,be warned! I walked in quietly and…read morewent to the back to look at the women's shoes . I personally was excited because I had saved up to buy spring/summer shoes. Long story short the way my happiness was killed in seconds by associate named Amber I believe was insane. Rude comments, snarky responses and when asking for a shoe size she tossed me the untied shoe and said "here you go" and walked away as fast as she could. Everything I said was an eye roll and deep breath, I work in customer service I get it but I was asking to the point questions. I was ready to just get my size and walk out, I didn't even want to try on the shoes. I felt going to another woman in a dominantly male store would be better but absolutely not.

What an amazing staff they have mostly Itzel thanks for all your help came in looking for a for a…read morespecific jacket came out with a better one thanks for all you guys do

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New shoes!

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96 reviews that are not currently recommended

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andrea r.

10 days ago

Christy K.

12 years ago

Today was the day, I got to pick up my wedding dress. I was directed to the alterations department to pick up my dress. I am NOT cool with the worker named Hilary which I believe she is right below rank of the store manager. This girl was so darn rude hanging up on me in previous matters so I'm already up to par not wanting any association with this girl. The dress I bought comes with a belt and extra buttons. I didn't find that on my dress so I asked them to give it to me. The alteration lady calls on Hilary and this girl checks the same dress that i bought right in front of me and walks away. Few moments later, the alterations lady comes back and tells me that they no longer have the dress I bought. I check the same dress that the girl Hilary checked and told the alterations lady this is the same dress I am buying. I check the dress myself and the pricetag comes with a belt/extra buttons and the alterations girl who was right next to her while checking it too acts as if they she didn't see it. SMH And she says "Oh, we do have the dress!" At this point, I look at her with WTF look and tell her just give me the belt/button I paid for that comes with the dress I purchased. At the point, I am boiling because I just saw it with my own eyes them checking the dress and they come back LYING. Not only did the dress i bought had a missing button to start with but they weren't going to give me the belt that comes with the dress. SMH This store won't last with workers like Hilary. To those who are going to shop here, please ALWAYS make sure you have everything triple checked! #tragedy #loatheliars I will NEVER recommend anyone to buy their bridal dress here ever! The whole experience I had overall is terrible than good. The only helpful person I can say was ramone which is the store manager. If it wasn't for him, this will be a one star rating. The company should pay ramone double the salary and fire workers like hilary who lie to customers maybe than this store will still be open to stay. #worstexperienceever #neveragain read more

Camille V.

2 years ago

I had an incredibly disappointing experience at this location due to the customer service provided by the woman at the front desk. Ten minutes before my scheduled appointment, while I was already in the parking lot, I received a call informing me that I would not be able to try on dresses because the store was fully booked. When I asked why I had not been informed earlier and why their appointment system allowed me to book a time despite being fully booked, she explained that the system wasn't accurate. Despite this, I explained that I had driven an hour in the rain to get there and requested to try on a few dresses, even without a stylist. She responded in a rude and condescending manner, stating that no stylist would be available for me. Nonetheless, I proceeded to the store, only to find that the front desk attendant was still unwelcoming and unhelpful. The store was nearly empty, with only one other customer present, and I was eventually assisted by another staff member. However, the interaction with the front desk attendant left a very negative impression. The lack of professionalism, poor communication, and disrespectful attitude was highly disappointing, especially for a store that should prioritize a welcoming and positive experience for its customers. In the end, it was hard for me to bring myself to even consider buying a dress from this store because of how poorly I was treated. I chose not to make a purchase because I felt they did not deserve my business after such a negative experience. read more

Shay D.

305

6 years ago

Omg! The staff at David's Bridal on Thursday helped me and my friend out in the most priceless way ever. We went in looking for a specific bridesmaid dress in white, which is a special ordered dress. They did not have them in store. Stephanie Carrillo the store manager went above and beyond calling around and seeing if there other locations could get them for us. Here is the real kicker... the wedding is on the 30th of December. Although, she did let us know that there is a possibility that the dresses could be cancelled if they are not 100 percent perfect. Aimee and Brianna teamed up as well to check all locations to get it expedited for us. Waived the shipping fee etc. When I tell you these ladies work as a team and made 2 woman walk out of their store with big smiles on their faces..... yea I was so thankful and impressed that those ladies showed me what customer service is suppose to be like and look like. I highly recommend this location and specifically those 3 woman. We will most likely be receiving our dresses days early before the wedding. Whooo hoooo! Thank you again Stephanie C., Aimee and Briana for all of your hard work and just your positive vibes and spirits for helping sort out a last minute situation. I will forever recommend all I know to you and your location. Thank you Thank you Thank you Love Shay Domingo a Super satisfied customer. read more

Tet C.

7 years ago

I had a very bad experience with David's bridal . Jo who got my measurements didn't do her job. When i picked up my gown like one week before my wedding, my gown was messed up! It won't zipped, and it wasn't helmed at all. They killed my excitement . I asked why and what happened to my wedding gown, they said they can't give me an answer they can only give me a resolution. What the heck ! I told them to at least return half of my alter coz Twas their fault, alteration alone was $636, but they had no remorse and told me that it was final. So they want me to pick up my gown like two days before my wedding and even paid for the steam and all, it smells not steamed at all and it smells dirty:( So I had to buy another gown quickly like one day before my wedding from other store, so two days before my wedding, my husband picked up my wedding gown and I NEVER went inside, i was so stressed that day, that's why I asked my cousin who happens to be a lawyer on what to do. I will never go back to that place EVER again . But I'm not done with them yet! I even got sick coz I was having an anxiety coz they messed up my gown! When I tried it on the day of my wedding, fitting wasn't right :( I'm really pissed until now!! I will never recommend David's bridal at all . I can't even give them one star . Heck no! read more

Taylor H.

10 years ago

So I have to start off by saying that I finally made it to David's Bridal tonight after a very long day of work and class. To tell you the truth the last thing I wanted to do was try on bridesmaids dresses. When I got there, everyone was so nice! I didn't have an appointment but it wasn't a problem! I especially have to thank Jordan!!! Jordan you made finding what I needed so easy and you were so accommodating to my budget and time limit. My bride told me yesterday what I needed to get for her wedding that is in April of this year. I was worried that it was too late. I also had to go shopping by myself which is never fun. Jordan made it feel like I was shopping with friends and was so kind to hold my phone while we FaceTime my sister. Jordan even went as far as to get a phone charger for me so my phone wouldn't die while I was FaceTiming my sister! In addition to all this I only had to try on six dresses because Jordan listened to what I needed and found a good fit for my body type. If you are shopping at this davids bridal definitely ask for Jordan! Best experience my sister and I have ever had at a bridal store (and she has been in like 10 weddings)!! David's Bridal if you ever read this Jordan needs a raise or promotion pronto!!!!! read more

Athena N.

Elite 25

597

149

1 year ago

I had my very first bridal appointment today, and I truly couldn't have asked for a better experience, thanks to Birdie, who was an absolute gem! I went in feeling nervous and unsure of what to expect, but Birdie immediately put me at ease. She was warm, kind, and genuinely fun to work with. Before we got started, she took the time to ask thoughtful questions and review my inspiration photos, and then, like magic, she pulled 5-6 dresses that were exactly my size, style, and vision. I didn't even have to lift a finger! She was so efficient, intuitive, and really knew her stuff. The entire experience felt relaxed, supportive, and joyful. Birdie not only made me feel special but also took such great care of my family. She answered every question, went above and beyond to accommodate us, and truly made it a memorable experience. Afterward, we browsed the bridesmaid dresses, and Birdie chimed in with helpful tips on colors and styles. She was incredible from start to finish. If you're planning a bridal appointment, I can't recommend Birdie enough. Ask for her by name and you won't regret it! Thank you again for making such a special day even more magical. read more

Leilani P.

12 years ago

Let me first start by saying that Kelley is great. Understanding, funny and super helpful and patient. She's really the only reason this place is getting that stars that it is. Also, the prices are okay... With that said, let me just say that I did find shopping for dresses here kind if irritating and slightly embarrassing due to their lack of size options. I am a little over weight, but by no means obese at all. Out of all the dresses I liked there was only two that actually fit. Most of the selections are for girls that are about a size 3. It really doesn't make you feel great when prepping for your special day when pretty much nothing fits so you have no idea what the dress actually looks like on you and really it kind of hurts your feelings. I did get a dress, and I thought I liked it. But after getting it home I realized I really don't like it at all, I just liked it out if the very small selection of what was available for people that aren't super models to fit in. So now I'm stuck with a dress that I can't stand and some self loathing. Thanks David's Bridal. read more

Kathy K.

13 years ago

Brides worst nightmare came true! My dress was damaged beyond repair a day before my wedding at the final fitting! Im not sure whether it is a fault of alterations of not putting a belt properly, or just the quality of the dress, but i was one unhappy bride. I had to choose another dress, which was not the kind i wanted at all. I was not even surprised when I saw beads missing, right after i put on the dress for the wedding. The whole wedding i had to drag the dress, so no one would step on it. They have attached the hooks so it can be adjusted, but the hooks broke (what a surprise). They gave me a discount of 20% on a new dress, but i was charged for alterations (thats nice). The dress I am planning to contact the corporate, so we will see how they handle. But so far I am one unhappy customer. They have ruined my night, and my wedding (the dress part). I Was suppose to go for a night out before the wedding, and instead I spent it crying at their store. Should have read the reviews. I keep blaming myself for that. read more

Lilly V.

6 years ago

I got married 12/1/2020 and started planning only 1 month before and I could not of done it any FASTER anywhere else. I was matched with Brooke! I kinda had an idea of what i needed, not too much or too little, Brooke helped me with 3 gorgeous gowns, I choose one and Brooke added a beautiful belt that would be sewn on, altered to my size, and came together with the perfect veil, I said yes to the dress!! Thank you so much! Next to Alterations with Amara fitting me into the dress, how I am going to look and feel in the dress for 8 hours! she was clear, informative, made me feel so comfortable especially fitting within a week of the wedding and I was soo nervous! Thanks a million! Graciella did an amazing job fitting my heels, and the flow of the dress hitting the floor just right while walking! Wonderful job! This team with guide you through your journey to becoming one with your partner and I wish I was getting married again jut to go through the process again with these amazing ladies!! read more

Patty F.

6 years ago

The best customer service experience I have ever received. Was beyond my expectations. I had a little dilemma with my wedding dress i purchased in 2019 in Oxnard. To make a long story short I was told from the Oxnard location I wasn't able to exchange my dress anymore. So I called the burbank location and spoke to Claudia which she was amazing very helpful and I spoke to Brooke as well which she definitely made it all happen for me. They were able to help me. I drove to burbank so they can size me correctly and let me tell you the experience I had once I arrived Cristina and Delmy were just beyond helpful with me. I was finally able to get my dream dress. Thank you girls again for making this possible for me. Claudia, Brooke, Cristina, Delmy, and Briana. I hope you girl's loved the donuts. I definitely will be going back soon for the bridesmaids dresses. I honestly don't think I have ever experienced such amazing customer service from anywhere I've been. I'm super thankful for you girl's. read more

Lashez D.

15 years ago

I went to David's Bridal in August of 2010, with all my bridesmaids and I was only going to see bridesmaids dresses. Ana G. gave me and my girls the best experience EVER!!! I was amazed at how well we clicked and she knew exactly what i was looking for in my girls. Then she found a wedding gown that I completely fell in love with!!! keep in mind i just went for my bridesmaids... well Ana was super busy, running around with other brides, but yet she was always there for me, all my questions were answered, and all of my 12 girls and I were given the best of the best service ever!!! Sadly she left David's Bridal, and other girls helped me and they gave me okay services, but thank goodness Ana was back because she was able to help me with my mother's dress=) I am so glad Ana was able to help me, she is the best. She made me feel so comfortable and that is exactly what I was looking for=) Thank You Ana G. and David's Bridal. read more

Summer L.

11 years ago

I recently took my bridal party to davids bridal and we were helped by Christina. I must say she was so helpful and extremely patient and kind to all of us. I had 3 girls there to try on dresses plus our flower girl. Christina was so fast at pulling dresses after she did all the measurements. She kept a smile during the entire process and kept things calm. After finding out we couldn't get a certain dress in the color I wanted, I picked another color which tied on so well. In the end I was so happy to have the 2 colors together. Christina let us know if we had any questions that we could call and ask for her at anytime. She was such a pleasure to work with during such a short time. I just wanted to say thank you so much for helping us and for making our appointment so special. It was a perfect day for sure and Christina was a big part of it. I really appreciate her and all her heartfelt and efficient work. read more

Jenni K.

113

12 years ago

Try out the dress and buy it online. The dresses in the store are dirty and nasty. You can tell so many people have tried it on because it reeks of perfume, and make-up stains. Buy it online and get your alterations done for the dress elsewhere too. Online prices are cheaper and better deal plus they offer free shipping. Save yourself the trouble and just buy it online. They want to order it for you so that they can charge you alterations. Unnecessary, alterations is a rip off. All the empolyee's in this store should all be fired. I didn't have one pleasant experience. No wonder stores are diminishing nowadays and people opt out for internet sales. Now I see why.. Terrible customer service! Internet sales, FTW! Every bride should wear a new dress! If that's what you want, order online once you know your size. I got mine online! :) Budget well! Bride to be read more

Mary Jo R.

8 years ago

Having had two horrible prior experiences at another David's bridal we were hesitant to go and search for a dress for an upcoming wedding. A phone call to the Burbank location and a subsiquent trip there changed my mind. We were greeted by Sunshine and Megan and immediately made to feel like our time mattered. They listened to what we said, were fast efficient and eager to help. Àbove everything else they were friendly and pleasant, making the experience so much better than the ones in the past. Working in the customer service industry myself I appreciated the effort they put forth to be sure we had our five star experience. A special thank you to them both and to Cameron who was also a pleasant addition to Thier service team!! I will definitely go back there and referred friends to this location any time! read more

Erika M.

5 years ago

I just want to start of with , Carly J. is AWSOME! Absolute best. I went in on Saturday June 5th around 4pm. This was the first time shopping around for a wedding dress. I felt overwhelmed with my bridal party & mother picking out a bunch of dresses to try on but, Carly turned it around. I felt like she had my back the entire time! She would say its ok you can say no. Carly was part of the group by the end of the day (: Thank you so much Carly For helping me find THE ONE. I absolutley love this particular David's Bridal location. I've been here before for my prom dress & now my wedding dress. It is clean and spacious looking. I felt COVID safe. Plenty of parking as well. Great staff all around. Will be returning for alterations, bridesmaid dresses, flower girl dresses, and mother of the bride dress. read more

Sarah M.

2 years ago

I had a very disappointing experience with the alterations department at David's Bridal. After being charged $250 for alterations, I came back on the scheduled day to try on and pick up my dress. My measurements had changed slightly by an inch, and it was immediately clear that the dress was too loose in the back and abdominal area. Despite being told to come early in case any adjustments were needed, the employee did not offer to fix the issue or provide any alternative solutions. They simply dismissed the concern, leaving me feeling frustrated and unsupported. For the high price they charge, I expected better customer service and attention to detail. Unfortunately, this experience left me feeling let down, and I would not recommend their alterations services to others. read more

Johnny D.

8 years ago

REVIEW FROM THE BRIDE: Incredible experience because of CAMERON & SUNSHINE. I showed up 30 minutes late and they didnt seem at all annoyed and worked so much to keep us happy. Cameron was so much fun, he even spoke some Armenian to us and was just so attentive and full of life. Sunshine was supportive and beautiful for the way she took care of us. The appointment seemed to get better and better. Dress was picked and put on lawaway in under an hour. We left happy and hugging. Thank you Cameron and Sunshine. So much. Prior to this I was a bride mainly having a wedding for my family, after the perfect dress, I couldn't be more excited for this special day. Good job for having these two WONDERFUL employees. I wouldn't have had it any other way read more

Caroline G.

7 years ago

I went a few months ago to David's Bridal and felt pretty meh about the whole experience and the dresses I tried, so I put off the whole process on the back burner. But I went a few weeks ago, called before hand to make an appointment, and when I showed up got placed with Eden to help me. She was super supportive and after trying on a few and going to order any of dresses I liked, turns out I had waited so long my special order color wasn't going to arrive in time. Eden was super non-judgmental which I appreciated and let me sort through a limited selection that would arrive by the wedding and gave me her opinions of the online-only options based on the in-store try-ons. Dress is ordered and set to arrive - thank you Eden! read more

Cee E.

6 years ago

Sarah Ann was a delight from the moment she spoke her first word to me. She was very encouraging and happy, which made it all the more a great experience. I was never one who was interested in weddings or the preparation for one, so, I didn't quite know what to expect. Sarah Ann took care of everything! With her eye of expertise, she took one look at me, listened to my preferences and price range, and brought out a dress that exceeded my expectations! She knew it was practically the one - and it was! I rang the bell to confirm it! Sarah Ann took me from dress, to jewelry, to shoes - one stop easy shopping, all within my budget. Her husband is right - she is a Wedding Jedi! God bless you, Sarah Ann! read more

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David's Bridal - bridal - Updated September 2026

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Lovella Bridal

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My photographers at Lori Dorman Photography recommended Lovella Bridal for my wedding dress and I…read moream so grateful that they did! The store is spacious, glamorous and has a ton of dresses to choose from! My group of four had a beautiful upstairs room for my appointment. I want to also shout out Vanessa. She was friendly, thoughtful, personable and brilliant! She picked my dress on the first try but each additional dress was a hit! I can't recommend her enough!

I found my dress here and it was truly so amazing! my stylist Shannon was so patient and kind and…read morehelped me explore different dress and veil options until I found the one!

Katherine's Fashion

3.4

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Love the service I love how they treated me and my daughter she loved the dress and the prices were…read morereasonable thank you for everything

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Lili Bridals

4.3

(627 reviews)

•$$

I was returning something at Nordstrom Rack and decided to check out Lili Bridals across the…read morestreet. It was completely unplanned so I wasn't too bummed when I saw the "appointments only" sign on the door. Instead of walking away, I decided to go inside and ask if I can try on some veils. Lisa and Sienna were both very friendly and helped me right away due to a cancellation. Lisa's dog was also nicely perched at the counter greeting clients. I showed Lisa and Sienna what my dress and shoes look like and asked for recommendations. I tried a few veils of different styles and lengths, but nothing really called out to me. Lisa went digging and came back with the veil of my dreams. I knew I had to buy the veil after trying it on. It was an absolute gorgeous statement piece. More than I wanted to spend on a veil, but IYKYK! Super serendipitous - I will always look back at Lili Bridal fondly due to this experience! :)

I had such a fantastic time picking out my dress, and visiting for my fitting, and alterations…read moreappointments. The staff here are the best, and able to help you find a dress that matches your budget. My dress held up wonderfully the day of, and l love how the came out in my wedding photos!

Eleganza Bridal

3.4

(14 reviews)

Very friendly people! I lost a bet and had to do a quinceñera photo shoot and they were very…read moreaccommodating!

I really liked this place highly recommend my daughters 15th dress was the best plus my own dress…read morewas perfect she really did a great job just like she wanted was done the owner Francis was very nice very professional thank u so much for making my daughter look like a reall princess..........

Lauren Elaine

3.6

(15 reviews)

•$$$

Adam is the best! I love my wedding dress and the service…read more I really recommend visiting this designer

My mother and I attended this bridal trunk show at The Phoenician in Scottsdale Arizona, expecting…read morethe elegant, high-end experience we had been promised. We were told it would take place in a grand ballroom at a resort we know well and frequently visit for golf. Instead, there was no one to greet us, no visible signage, and even the hotel staff had no idea what trunk show we were referring to. After searching for the correct location, we arrived and waited until more than ten minutes past our scheduled appointment before our point of contact, Adam, finally appeared and said they needed additional time because they were still with another bride. When we were eventually brought inside, the so-called "bridal suite" was a basic conference room filled with dresses. There was only one inexpensive-looking full-length mirror, along with an unstable, worn navy pedestal that did not feel safe or appropriate for trying on luxury wedding gowns. The changing area was a cramped, storage-like room with no mirror and barely enough space for the large dresses or the assistant helping me. It made the fitting unnecessarily awkward and uncomfortable. The gowns were never properly fitted or clamped to my body. At one point, Adam simply held a dress against me while asking what I thought. Even worse, he repeatedly stood directly in front of the only mirror, preventing me from seeing myself in the gowns I was supposedly there to consider purchasing. His attitude was dismissive and insulting throughout the appointment. While looking at me with his hand over his mouth, he said, "I'm not getting anything from you." When I explained that I simply wanted to try on a wedding dress and feel beautiful, he responded, "You're not going to try on a dress and feel tingly." Isn't that exactly why many brides attend a trunk show--to experience the excitement of possibly finding their wedding dress? He also told me that I might need to try on 100 dresses and suggested that perhaps I "wasn't a designer bride." That comment was especially condescending. My mother and I have spent my entire life around high-end interior design, textiles, and luxury materials. We understand quality, and the gowns we were shown did not look or feel consistent with the luxury image being sold. Several appeared worn, poorly maintained, and improperly presented. Adam's overall presentation was also noticeably disheveled and not what I would expect from someone representing a high-end bridal designer. Because bridal fittings require close physical interaction, the noticeable odor of his breath made an already uncomfortable experience even more unpleasant. We arrived excited and genuinely interested in seeing these gowns. We left feeling insulted, uncomfortable, and desperate to get out of the room. My mother sensed almost immediately that something was wrong, and she was correct. What was advertised as a luxury bridal trunk show at The Phoenician became a disorganized and deeply disappointing experience. A bridal appointment should make a woman feel comfortable, celebrated, and beautiful--especially when a company is presenting itself as a luxury designer. This experience accomplished the exact opposite. I would never recommend this designer, these gowns, or an appointment with Adam to another bride.

The Black Tux

3.2

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Customers service was Terrible. I arrived 40minutes before closing time and was told that they…read morecould not do my fitting because the employee was in a rush to leave

Pretty Woman

3.5

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Shopping for a dress can be fun and exciting, if the customer service and quality is up to par…read more However, having so many options of designer stores in DTLA it can be stressful and overwhelming. After visiting so many stores, the only place I go to is Pretty Woman because: When you enter the store, you are immediately greeted by an attendant who is happy to help and make useful dress suggestions based on your body type. The dresses are arranged by size and color, which makes it easy to browse. Dresses are stunning and worth every penny!!! The owner, Joseph and his staff make it their business to add ease to the customer experience. Don't just take my word for it, if you want great prices, outstanding customer service along quality garments go to Pretty Woman and check it out for yourself. The pictures attached are dresses I've purchased for myself and my mother. The gold dress was a suggestion made by Joseph, I was 4 months pregnant and didn't feel my best - but received so many compliments when I wore it. Thanks Joseph!

Lovely Bride

3.9

(33 reviews)

Such a great experience. Albert was truly amazing, even grabbed an extra piece of fabric to show me…read morewhat we could do during alterations to make the dress extra unique. Ended up purchasing my dress from here (and extra fabric)!

I said yes to the dress! Alfred was so helpful as my stylist, he's very knowledgeable, friendly,…read morecomforting, and was a pleasure to work with. I booked the more expensive tier for my try on so that I could have 4 guests with me. It was definitely more expensive than other bridal shops, but I do think they provide a great level of service that stood out compared to the other shops I went to. The shop was empty the day that I went so it felt very quiet and comfortable like we had the place to ourselves. I was able to book a follow up to retry my favorite dress on and I knew right away that it was the one.

Glamour Closet

4.4

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Had a wonderful time shopping at Glamour Closet with my sister who's getting married. Must shout…read moreout Amanda who helped us the whole way through to "saying yes to the dress" by the end of our visit! Parking / how we heard about this spot: West Hollywood with metered street parking after driving around side streets. This spot came up in our budget and of interest because of their off the rack model which we liked, browsing many different styles at once really appealed to us and the smaller size shop also felt less overwhelming. THE VISIT Saturday was walk in only and we arrived a couple minutes after opening and a separate party was already browsing. We were greeted warmly by Amanda who gave us the layout of the shop including cuts / styles, the 1k and under rack, and also some racks with plus size options. We were given some tips on picking sizes then clips to indicate which dresses we wanted to try and were left to browse with no pressure. Then the fun part - back to the mirror trying on area which has space for two brides, one area on each side for changing in and out of dresses and some seats for friends or family. There's a little pedestal the brides shared when trialing which is nice and the mirrors are handy. Amanda helped my sister in and out of her dress, clipped, spread the dress, suggested veils, and had helpful feedback for us to consider when thinking about alterations. There's also a selection of veils that she helped put on and recommend too! She was so patient and made my sister feel really comfortable for her first time dress shopping, she was very knowledgeable on the catalog they currently carry and was honest about what looked good or bad without pushing to sell anything. A bonus was that Amanda was really sweet how excited she was with us too! Really felt like a nice experience and kept us feeling excited for the upcoming wedding. At checkout, we got recommendations for alterations and also a handy list to use when contacting them of what needs to be done for the dress. We walked out with a nice opaque dress bag so no peeking, and a lovely veil packaged up inside as well. This as our first wedding dress shop stop and ended up not needing to go to any more! Highly recommended.

Glamour Closet will always hold a very special place in my heart because it's where I found my…read morewedding dress. Everyone there was absolutely amazing from start to finish. Shopping for a wedding dress is such a special and emotional experience, and because my mom wasn't able to be there with me to help choose my dress, I was honestly a little nervous about what the experience would feel like. The team at Glamour Closet was incredibly warm, patient, and accommodating. Of course, they could never replace having my family there, but they truly helped make the situation easier and made me feel supported throughout the process. They listened to what I wanted, helped me explore different options, and made finding the dress feel exciting and special rather than stressful. Ultimately, they helped make my wedding day and the memory of choosing my dress even more magical. Thank you to the entire team for making such a meaningful experience so wonderful!

Fenucci Design

3.4

(11 reviews)

•$$

My initial experience was great (I tried calling the number listed, but it said it was…read moredisconnected). Denny and Erica were extremely helpful. I tried on the dress, but the dress had major flaws. I went to one of the most elegant & fun weddings ever, unable to enjoy myself because the dress literally cut me allllll night.

My fiancé proposed to me in July and my first instinct was to get my dress! I've never really had a…read more"dream dress" in mind but I've always knew that I wanted something I felt comfortable and beautiful in. Fenucci Design made that possible for me. I went in with a dress idea in mind and it came to life. I told one of the ladies I wanted a fit, lace and classy dress. I even showed her a picture and she pulled out 4 amazing dresses and I feel in love with 2 of them. Exactly what I was looking for. Some of the most wonderful ladies I've ever met! The twins. They were so helpful throughout the whole process and made things so much more easier for me. I got two beautiful dresses and my veil! They went above and beyond with even helping me find a veil. the seamstress was also very lovely helping me and making sure my dress with steamed, tucked and secure in all the right places! Take a drive to LA and visit them! It's worth the drive trust me!

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David's Bridal - bridal - Updated September 2026

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