I bought my dress over a year ago when I fell in love with it at a location in Oklahoma but needed to get it altered here in Phoenix. Elenica did absolutely amazing on my very intricate lace dress that needed sleeves sewn on, hem, 9 bussels and the chest taken in. They helped tremendously and also did a hem for one of my bridesmaids! read more

I went to David's this weekend and had quote a few people with me. The experience was not bad and I specifically asked for Brittney from one of the prior reviews and she was very pleasant, helpful as well as very comfortable to be around. She was very accomadating and informative so when I go back, I will ask for her again. I was a little disappointed in the atmosphere, not warm and fuzzy like new brides are feeling and more then half the staff does not smile or say excuse me in such a tight space. They do have good prices so some of the expectations others have had may be a little high for the price range they are but from a Brides perspective, I probably would ahve purchased more, had I felt pampered with the whole experience and had I had my own advisor. Ask for Brittney and you will not get a sour puss that doesn't smile like some I seen there and that the prior reviews have stated. read more

Made an appointment. We were kept waiting but spent the time looking for styles. Also gave one of the girls a list of online dresses we were interested in. They said 10 minutes it was 30 then wanted t know again which styles we liked. More questions and measurements. Lonnie came back with no dresses not even something similar to what we had pointed out. She Seemed like it was a burden to look for the styles we had in mind. She was rude and wasted our time. Won't be spending any money here. Better find a way to try to make people who are ready to spend money happy Like Hayley think zero stars is more accurate read more

I had a wonderful experience here! The staff was friendly and smiling the entire time and my wedding stylist (I think her name was Carlyn) was amazing. After trying on like 7 dresses that me and my future mother in law picked she asked if she could pick one for me...turns out it was the one! It got me perfectly! She knew exactly what I wanted and I am still amazed. I've been to more than 5 shops already and couldn't find one that fit me! Wow! And she was sooo patient, letting me try on more than my fair share of dresses. Everyone I know told me not to go to David's bridal because the people were not friendly and the dresses were too expensive but this experience sure turned that around! Btw...THE dress ended up being $700 ($300 under budget). The only other dress I liked was at another store for over $1,000! read more

Chrissy was so helpful tonight. I knew exactly what I wanted and she helped me order it (while honoring my coupon) so I'll have it in time for the wedding. She was very sweet and I would highly recommend going to her for anything you need. read more

We walked in on a Saturday with no appointment and were quickly taken back. Our stylist was Chrissy and she was AMAZING. She was so attentive. She listened to our ideas and came back with awesome options. read more

I cannot emphasize enough how helpful and sweet Kristan was. I was struggling to find a bridesmaid's dress because I just returned from deployment and have only 2 months until my sister's wedding. Kristan was able to tell me what stores nationwide had available dresses - not only that, but she was actually able to FIND me a dress at their store and have it delivered to my home! I don't usually write reviews but for someone who takes extra time to help me, this review is well deserved. She had also tried on some of the dresses and was able to tell me how they all fit. I don't even live anywhere near this store, but if I'm ever in another wedding registered at David's Bridal, Kristan will be my first call. It's amazing how such great customer service can just put you at ease and make your day. Thanks, Kristan!!! read more

This store is a complete joke from alterations to the store manager! 1. My bridesmaid dress was hemmed short, uneven and they took up the train. They offered to reorder me a new dress but then found out there wouldn't be time before the wedding. Sold me the display off the floor. The dress had snags, makeup and open seams. I was told the dress would be cleaned, fixed and hemmed. 2. Came in to pick up the dress which I never received a call it was done....... The dress was hemmed but not cleaned or fixed! The store manager argued with me saying it was a brand new dress that was ordered for me which I had pics of all the flaws. Now I'm asked to come in a 3rd time! It's suppose to be done today but again no phone call. read more

My original consultation appointment went well. We were a kind of rowdy group so I felt bad for my consultant. But the real star of my experience was in alterations! Tam is awesome!!! So sweet, and very thorough. She did an amazing job on my dress and I can't wait to show her pictures from my big day!!! read more

I went to this location for my first time trying on dresses. I set an appointment and waited patiently, even though I didn't get a stylist until 45 minutes after my scheduled time. My stylist was working with numerous other women, so the whole time, it was me and my mom pulling random dresses and squeezing into them because I didn't know my size in bridal gowns (which happened to be 2-3 sizes larger than my street size, I learned). My stylist pulled a total of TWO dresses for me. TWO. The rest were ones I hated myself in, that I had ignorantly picked off a rack. My mom and my family were very frustrated the entire time because we couldn't find my stylist most of the time and she wasn't helpful at all when we did get her. Then, as I was still trying on dresses, she came to tell me that she was leaving for lunch and if I needed anything, to find her. Now, if she's on lunch, how the heck am I going to find her?!? I knew I most likely wasn't going to find the dress, but I thought I would have at least come out with a little more knowledge on wedding dresses. Instead, I was left crying and frustrated in the dressing room. I will definitely look elsewhere and encourage friends to look elsewhere. read more

Lani!!!!!!!! You should all ask for this woman when you need a dress. I went here to try on my first wedding dresses ever. The whole staff was so friendly and welcoming but I worked with Lani and she was amazing. My mother, bridesmaid and I felt so comfortable with her and she could tell exactly what I wanted. She picked out my dress that was "the one"! Could not have been more satisfied with my experience. Getting your wedding dress is a special day and I really felt that Lani wanted to see me happy and genuinely cared that I was getting exactly what I wanted. She seemed honored to have helped and she was nothing short of amazing. Fantastic experience and I would recommend anyone to go here! Thanks Lani and David's bridal! read more

I came to David's Bridal to find a dress for my wedding that was four weeks away. I knew I'd have to purchase off the rack, and was willing to do so. I made an appointment sand had an idea of what I wanted before I arrived. The consultant I had was extremely friendly and helpful, despite the fact that it was a busy Saturday, and she had other brides she was helping. She helped me find dresses that went along with the style I wanted, would fit my body type, and remained in my budget. I picked out ones I liked, and when those didn't work, she went and found more for me. She was so accommodating, and I could tell she really wanted to help me find a dress. I ended up finding a dress that I loved! It was in great condition, and just needed a few minor alterations. Unfortunately, my alterations appointment the next week was disappointing and frustrating. I arrived early to my appointment, and was shown back to the alterations curtain. I went inside, only to find an alterations lady pinning another bride's dress. The lady didn't say anything to me after I told her I was there for a 4pm appointment, and instead motioned for me to stand behind the curtain. I waited a half hour without help, and unsure of what to do, before someone came out and told me they were ready. The lady who was altering my dress complained most of the time about how she wanted to go home, and that she was too busy, which was disheartening for a bride buying her wedding dress. She was also frustrated with me, and rolled her eyes, when I told her I wanted to pick up my dress after 4pm on the pickup day. When I went to pick up my dress on the pickup day, it wasn't ready. Only one of the alterations had been completed. It still had the pins in the hem. The lady there was very rude and didn't seem to care about the dress not being done. My wedding was 2 days away, and I didn't have a dress. The alterations manager told me that they didn't know how much to hem it, so they did nothing. There was three weeks in between my first alterations appointment and my pickup. I had not received a phone call, or been asked to come in and try on the dress again. I came in expecting a finished dress, and it was not even close to ready. Thankfully, the manager came to the rescue and added all the finishing touches to my dress that night, and I was able to pick it up the next day. Overall, I would not recommend David's Bridal. If you must, buy the dress here and get it altered somewhere where they value you as a customer. read more

This review is mainly for the alterations department, specially Tam Nguyen. I found a gorgeous wedding dress at David's Bridal as well as my bridesmaid dresses. I thought my dress was nice before, but Tam took it to another level. She took the time to shape and structure it to look most flattering on my body. I was nervous to get it altered, but I was so pleased with the outcome. I felt amazing on my wedding day!! My dress had a lot of detail and Tam was careful to preserve the detail perfectly, even though I'm sure it was a lot of work. She was sweet and positive and I really felt like she cared. Anytime I or anyone I know need a dress altered I'm sending them there. She absolutely earned my 5 star rating! I always find beautiful dresses at David's Bridal at pretty reasonable prices and it's great that they have locations all over so out of town wedding party members can easily access their own local store. Only complaint (sorry for the bummer after glowing but I have to be honest) is that every single time I'm in David's Bridal looking to purchase dresses, they seem understaffed. It seems like the dress consultants either stack their appointments too closely or take on too many customers at a time leaving everyone feeling underserved. I've been (as well as seen others) waiting around for the consultant to come back for way too long or have them forget to bring what they were going to get because they got caught up with their other groups of customers. If you had a few more employees at a time I think customers would feel a lot more satisfied. Either way, I'm sure I will be back to do business at this location again. read more

Rebecca the stylist was amazing! She did a great job listening to what my friend, the bride, wanted and got the dress she dreamed of! My friend is picky which she should be and has gone to other stores and had a bad experience so I'm so happy that she was able to find her dream dress. read more

Had such a great experience with LANI. She listened to all my wants and needs & within minutes had several dresses to try on that we're all beautiful. She made me feel at ease with such a big purchase and will be making an appointment with her for my bridesmaid dresses next. Thanks LANI! read more

Came in to try on dresses for my daughters wedding. Had an appointment and the girl didn't even attend to me!! Poor customer service... And to think the Tucson location was 10x's better in helping out oh and the place was very dusty ... Very disappointed read more

Amazing service !!! Love them. They definitely make sure you are happy with your decision

My dress alteration experiences with both Tam and Elenica were absolutely perfect! They were very attentive to my personal requests, and also provided their professional opinions as to how to make my dresses look even more flattering on me with specific alterations. They are very honest and great at what they do! Tam and Elenica are extremely sweet, very meticulous with their work, and are very talented. I'll definitely be back! read more

I had an appointment for today at 11am. It was to find bridesmaids dresses for all the bridesmaids in my sisters wedding. She had previously purchased her wedding dress there and had a spectacular wedding dress. I expected the same results looking for bridesmaids dresses. This however was not the case. When we arrived and checked in we were told to browse the dresses while we waited for our consultant to assist us. Well after about 15 walking around like chickens with our heads cut off, we had to find our consultant. I honestly don't think she even told us her name. But after she found us a dress we had liked on a display, she left. And we had to track her down again. She was assisting a bride. What the heck? Are they normally working two appointments at once? I was pissed. We all left and she didn't realize it. We were a solid bridal party sale and she couldn't give us the time of day and they had only just opened. I am very disappointed in my experience and don't recommend bridesmaid shopping here. Dillard's has the same dresses if not better dresses. If I could give them no stars I WOULD GIVE THEM NO STARS. read more

I just have to say that Janelle is absolutely the best consultant here! I have made three appointments here and she is was the only one who was focused on my party the WHOLE appointment time. The two previous times the consultants would help me for the first few minutes and then they would get distracted with another customer. During my first appointment my bridesmaids had to help me get into and out of the wedding dresses because the consultant had disappeared. My second appointment was for the bridesmaids and we had to go pick dresses ourselves off the rack and she never even measured my bridesmaids. However, for my third appointment Janelle was very helpful. She measured my bridesmaid right away and picked out the dresses for me. She never disappeared and made me feel important the entire time. If you come here I recommend that you request Janelle, she is by far the best! read more

Honestly super disappointed that I'm leaving a 1 star review for this place. It started when I booked an appointment online 3 weeks ago for my 4 bridesmaids and myself. It wasn't a bridal appointment, but it was a bridesmaids appointment. When I booked online, there was no indication that there was a limit to how many people could be in the store at once. It even let me select 5 people for the appointment. Fast forward to yesterday (two days before the apt), they call me and we end up talking, I confirm that it's for 5 people and they tell me we can only have 3 people for the apt. Everyone was traveling from completely different areas for this, so I was upset. We ended up working out a compromise. For the first 30 mins of my apt, I would have two of my bridesmaids in the store with me, and for the last 30 mins, the other two would come while the first two would wait in the car. Sound like a hassle? It was lol. Then when I showed up, two of my bridesmaids were already there and we stood waiting at the front. 10 mins into our appointment time, we're still standing and waiting. So I go and ask what we are waiting for because it was taking away from their time to try on dresses. They said they were waiting for the bride to show up. That's me. So I told them and they acted all surprised, yet they never asked if I was the bride or who I even was. A nice girl takes us back and explains the appointment only allows for 6 total dresses to be tried on between the 4 of them. I had already picked some and had them set them aside prior to coming in so we would be prepared. The girl grabs them for us and my first two bridesmaids try on their dresses and love them. We decide to get them. Then the girl tells us that one of the dresses wouldn't be ready in time for my wedding (even with rush) so we couldn't get it. We were upset that she let her try it on despite that info, but we moved on and found another dress. The next two bridesmaids come in, and the exact same thing happens! One of them tried on a dress, we LOVED it and then she tells us it's not gonna be available. Not to mention, that during this she was personally grabbing each dress and putting it in the room and not checking to see if it was available in our color. Frustrating. Then the other bridesmaid I have is 6 ft tall and they only have dresses made for girls around 5'7. So we find a dress she likes but is a bit too short. She asked if length can be added and they said not in time for the wedding. So she asks if she can pay to have it expedited and they said no. They can't do that unless she's ordering the dress two weeks before the wedding...makes pretty much no sense. My wedding is September 5th. 3 months from now! It should be easier to have something rushed ahead of time than 2 weeks prior. We were all looking forward to this appointment for weeks and we're pretty disappointed and left with frustration. I understand things are weird and different because of Covid-19, but that doesn't mean your business has to be unorganized. All we got was "I'm sorry about that". You guys can do better. UPDATE: the manager of the store called me and tried to work with me on the dress for my taller bridesmaid. We found a compromise that sounds promising. The manager, Ann, has been really helpful in trying to get this figured out and reached out to me right away. I really appreciate that and she has great customer service. While my experience prior wasn't great, Ann helped remedy the situation to the best of her ability. read more

Working with Elenica in alterations was excellent. I came back a 3rd time for something I had regretted not asking to change in my dress, and even after I had signed the contract saying all alterations were completed and the dress was finished, Elenica took it back to fix it one more time. She was professional and kind. Very nice to work with her. read more

I've been to this David's Bridal location twice in the past two months; once in mid-January to buy shoes and then this past weekend to buy a bridesmaids dress. Let me break down this review into the two times I have been to this DB. Trip #1 - Shoes: Went on a Sunday afternoon in mid-January. Brides, mom, and friends galore...ahhhh get me out of here ASAP! Thankfully shoes do not require much help so this was a quick trip. The selection isn't huge, but there were enough for me to pick from. I had done some research online before going, so I found the four shoes I liked and tried them on. Settled on a pair and went up to the register. It took me a few minutes to get rung up - this store really needs to clearly mark lanes or do something to tell us where to stand if we are not buying a dress. The salesgirl who rang me up was super friendly and answered all my questions regarding shoe dying. I was in and out of the store within 20 minutes or so. 3.5 stars. Trip #2 - Dress: I decided it was probably time for me to go pick out a dress and order it for the August wedding, so I headed back to DB this past Saturday afternoon with my husband whose very honest opinion I wanted. Now I understand bridesmaids are only the backup singers in a wedding, but seriously it's not reason to completely ignore them when in a store trying to find dresses to try on. It took us almost 20 minutes to find someone to help us out. The store was not that crowded (I think I counted maybe five brides at the most trying dresses on) and there were sales people who would walk by us, not acknowledge us when we tried to get their attention, and then just stand around. Finally we were helped by Amber. She took the list of dresses I had written down, found them for me and set me up in a dressing room. Then she disappeared for the rest of my visit. I don't know if salespeople at DB work on commission, but if they do, she owes her commission from the sale to my husband because he did more work than she did. Luckily I found a really cute dress knee-length dress (note: they do not have very many short - knee length or tea length- dresses in the store...most are long) and got 15% off since my friend bought her wedding gown from DB in Ohio. Again, it was a nightmare trying to get rang up and after 70 minutes in DB from start to finish, we emerged. 1 star. I think the layout of the store is odd and they clearly need more racks for bridesmaid dresses as the racks they have now are packed way too tightly. Also, it would help if they had more sizes in dresses...it was almost impossible to find size 4s to try on and I was stuck trying on 8s for the most part. The register area is small and cramped and they really need to better organize it so people aren't just crowded in no semblence of a line waiting to be rang up. Hopefully my next trip to drop off shoes to be dyed will be quick and painless. I can only hope so. read more

Loved how they were effective and efficient. They had a lot of knowledge about style and cut. They have payment plans as well which really help. Could have been slightly more personal but were definitely helpful. read more

I have been to the Ahwatukee location several times, between my own wedding and my sister's wedding. From my experience, consultants seem to be a hit or miss, but I was very lucky to be paired with Renee, who did a fantastic job. I just picked up my wedding dress after my second fitting today and Tam had done an amazing job with the alterations. I was worried about letting the dress out enough, but she made it fit like a glove. I am so happy with my decision to use David's Bridal. read more

I purchased my wedding dress and 2 Maid of Honor dresses, all my accessories. So I went home looked at my receipt, and was overcharged for my fit and flare slip by $30 (it was on sale per the cashier and seamstress) I should have looked at the receipt before they have you sign it. (I was in the moment of having my 1st Fitting of my wedding dress). I go back to get a refund of the $30, she says sorry that sale ended prior to you. So I said I would like to get a full refund. She said "Sorry all sales are final". Excuse me, I have spent almost $2k in your store and you can't refund my $60 purchase. SMH I wish I could give a negative star rating, 1 is just too many. read more

The shopping experience when I first went in to the Phoenix location to find a dress was great! The woman that helped me was very patient and helpful. From there it only went downhill though. I was supposed to have bra cups put into the dress and it was to also include a preservation kit. The dress came without the bra cups and without the preservation kit. I had to call TWO more times until I finally got the preservation kit sent to me (which arrived less than a week before my wedding). I went to a David's Bridal in CT (Danbury) and we waited about 20-30 minutes in the back room without even being acknowledged by a seamstress. When I finally walked out to get someone, the woman was extremely rude and inpatient. She wanted to put the WRONG bra size cups on my dress and her solution to me wanting to cover up my cleavage a bit was to put a material on my dress that didn't even match. We ended up walking out and going somewhere else. The service was horrible. Come to find out, my dress was also missing a clasp in the back AND the bustle. I would NOT recommend David's Bridal for any brides. read more

This is the 2nd Davids Bridal I visited for my wedding gown - and I hated both visits. I was helped - but my consultant was also helping someone else. I had to wait a while just to get helped into and out of my dress. Not the best experience. There are lots of places to go, to get a dress that not 1000 other people have as well. read more

I made an appointment for pick out a wedding dress. Before going I looked online and found 8-10 dresses that would work for $200 and added them to my favorites. When I got to the store, at opening it was a bit of a mad house. Upon working with my consultant, who was very nice, I was told that NOT one of the dresses I liked was in the store. I told her my budget and we went to work, which didn't take long as it seems they have got a "bait and switch" tactic going on. There were so few dresses at the $200 mark and the ones that were there looked like a white version of something I would wear with flip flops walking along Mission Beach. After trying on the few dresses and being totally discouraged I was told I could order one of the dresses I liked online but if it didn't suit me I could only get store credit not a refund. I thought that was a poor policy and left completely discouraged. The good news is my next stop was Group USA and I found a stunning dress for $200 that did not even need to be altered. read more

TERRIBLE CUSTOMER SERVICE!!! I wish I could give this a zero. I made an appointment this afternoon to try on wedding dresses. When I showed up for my appointment on time there was a line with walk in brides ahead of me. After waiting in line for 15 minutes to check in, a gal at the front took my name and told me to go pick out a few dresses that I liked. I had already pick quite a few dresses off their web site that I liked but they didn't even care to look at those. After about 45 minutes without any help we wanted to leave. When we went to the front to give our appointment to another gal who has walked in, the manger told my sister she was trying to get us in, In a very rude tone of voice. I was so done.. I thought trying on wedding dresses was supposed to be a great experience, but it definitely was not here!!! I wouldn't even waste your time making an appointment or trying on dresses at this location. read more

We went today with my sister to get her wedding dress and look at bridesmaids dresses. Becca was there to help us right away. She listened to what we all wanted, and was able to help my sister get her wedding dress as well as offer us options for bridesmaids dresses. Becca made today amazing! read more

Went in to get a dress for my young daughter. Was ignored from start to finish. When I asked if they could see if another store had the dress I wanted, instead of offering to call, they offered to give me the number so I could call. Terrible customer service. I bought my wedding dress here 10 years ago. Will never go back. read more

The staff have always been very friendly and outgoing in order to help me pick out my wedding dress, as well as my bridesmaid dresses. Deb in particular has gone above and beyond for me on multiple occasions! She is always very sweet, kind, patient and incredibly knowledgable about all the various styles, brands, and sizes at David's Bridal to help you feel like a princess on your special day! She is simply fabulous! I have had an incredible experience at this bridal store and I would give the highest recommendation to anyone looking to purchase wedding attire. read more

From start to finish my whole experience was FABULOUS! The entire staff was so helpful and kind. Will definitely recommend this location to anyone! read more

I few months back I just stopped in with my mom and to be sister in law and Hailey was able to fit us in to try on dresses. She was so sweet and knowledgeable and not pushy at all. At the time we weren't ready to make a purchase and I made an appointment and went back and was scheduled with her again. She was so sweet and patient and recommended things that would work best for me. I actually ended up purchasing the dress she had me try on last time. I'm so in love with it and so glad I got to work with Hailey! She is seriously the best and I would recommend her to anyone looking for the perfect dress for their day. She even juggled 2 appointments at the same time on a busy Saturday and found both of us the perfect dress when we both didn't know what we wanted. I'm so excited and can't wait for my wedding, thank you Hailey!!! read more

*The district manager left a message saying to call her and it's been a week with zero replies from her. The customer service I received at this location was horrible. The manager was rude and unhelpful. All they want is your money, if your looking for a company that will be personable and helpful please keep looking. I bought a bridesmaids dress and unfortunately the wedding was canceled but I was going to be in another wedding so I wanted to exchange my dress which was the same amount of money. The manager basically walked away without even trying to resolve the issue. I then left 3 voicemails with the district manager Kim. With no response from her at all. What a great company you have! read more

I am extremely disappointed with this store. I wish I could've picked my dress somewhere. Now I am stuck with them. DO NOT EVER GET YOUR VERY SPECIAL DAY DRESS HERE. The service is horrible. I should've listened to my friends' feedback on how bad this place is. The affordable price is not worth the stress. Run...and don't even consider going here!!! read more

Bridal consultant Lonnie was a nightmare to work with. Never have I met such a controlling retail worker, and I work in the business. She would not let the bride handle the dreeses she chose to try on and told us we could not pick out any additional dresses. She also would not bring the sizes requested. We will not be returning to this location. read more

Sara K was absolutely amazing, she knew exactly what I was looking for and made me feel so beautiful!

My sister went in for a bridal appointment for the first time ever and walked out with a dress. The point was to go in to get her size but they had the perfect dress for her. Her stylist had no problem putting her back into the same dress to compare to the others, and even tried it with veils and tiaras! Everyone is super nice! Definitely recommend and they don't break the bank! read more