It seems every time I go into this store there is an issue. I bought my dress over a year ago on clearance. I was so thankful that they let me come in with no appointment and shop, but it was wedding off season and they had a lot of clearance. The girl who helped me was nice, but not really into helping me. When I found a dress I wanted they insisted in putting me in all the wedding crap that I did not want to do. (not wearing it on my wedding day why would I wear it to try on the dress). Then because I had to do payments, they ignore me for 15-20 min every time I had to come in to make a payment. Finally I am 3 months out and get fitted for my dress as I want a corset back and some taking in, letting out here and there, I make an appointment this time. I get rushed through the fitting, and was not told I have to pay in full before I even pick up the dress! Why would I pay in full before I see any of the work!?! I pay half that day and half 2 days later and think, okay I will pick it up on the day they said no issues everything is fine. I get a call from alterations a week and a half later asking where my payment is so they can start!!!! What the what?! Maybe I am not into the big box stores like this, maybe as I work in hospitality I expect better of some store that sells $500-7000 gowns. But come on! This place is out of date with their computers (waited 5 min for my debit card to get processed), the inside decor is out of date, and the staff are usually not willing to help you if you do not look the "type" they assume a woman should be to buy gowns from them. read more

THEY SAVED MY WEDDING! I can't say enough how wonderful the entire staff was to me and helping me out of my dress disaster. They helped me pick out a new dress after mine was not fitting (due to my own stupidity) and are rush altering it for me as well as sending it to the state I am getting married in. The manager was even trying to change the schedule so she could be in when I was coming back. I thank each and every one of them from the bottom of my heart. A VERY HAPPY CUSTOMER Carrie read more

I seriously had the best experience at David's bridal searching for my graduation dress! I've looked in every other store and didn't find one I loved until I went there yesterday. I was greeted right away and helped by Jacky who listened to everything I wanted in a dress and helped me pick out the perfect one. I'm so glad I came here and will definitely be recommending it to all my friends. read more

Dear David's Bridal, My name is Andria, and I've been to your store twice this week. I went the first time alone on Sunday, and it seemed like a pretty nice store, with a good selection for plus size women. The women that were working that afternoon were courteous and helpful. They asked me if I needed help multiple times and were attentive. I didn't buy anything. I came back tonight at 7:15 pm to look again with my family, and I was greeted kindly and asked if I needed help. In fact, I felt rude, because I was on an important with related phone call because as a clinical social worker, sometimes work doesn't end. Still, a nice platinum blonde shoulder length haired woman greeted me and asked if I need help. I didn't pay attention to her name but it started with an A (Ashley maybe). She directed me to dresses in my size, and told me that if I needed to try something on that I could give her my name and she would check me in so i could try on the dress. As ten minutes pass, I'm still on the phone, and looking for short dresses, and then another woman approached me, and she had auburn, reddish, straight hair, with large winged black eyeliner and black framed glasses. I'm unsure of her name. She came up to me and said, "hello what brings you in tonight? " I gave her the reason and immediately she responded by saying, "ok well, it is corporate policy that if you want to try on a dress you will have to try on the dress during an appointment with a stylist, and there are no stylists here tonight. You can pick looks and we can favorite them for your appointment." So, really I'm awfully confused about your corporate policy as to whether it makes sense. There were at least 3 employees in the building tonight, one of which offered to allow me to try dresses on, and literally directed me to the dresses that I could try on in my section. I felt that we were treated very poorly tonight by your associates, because there was very little consistency in your stores' policy for me. Unfortunately, the situation became more odd when I called the store to request the two first names of the women that spoke with us tonight, and for the customer service line phone number. Ashley answered, put me on a long hold and then passed the phone to the same red headed woman. The red headed woman told me it was against policy to give the first names even though I told her it was for leaving feedback for management. She then denied me the right to leaving feedback for management. She then completely hung up on me. Anyways, my family member and I are both multicultural, I'm black and he's Mexican, and to be honest, we felt completely discriminated against by a white woman. That reddish brown haired girl was hostile, rude, unprofessional and hateful towards us. I really hope this is discussed in your agency so that other multicultural customers feel welcomed in your business some day. May you have a blessed day. read more

I went back with my cousin to find a wedding dress since she had to cancel her wedding last year, and it was so awesome! Aiden helped her out and was so sweet. She was so knowledgeable and very attentive to my cousin and what she was looking for! My cousin is so happy with the dress that Aiden helped her find!! This was such a nice experience! read more

Nothing desirable! New bride, I have some idea of what I might like and I just was not seeing it and I was not feeling it!

This David's Bridal store is in a fantastic location and always kept really clean. My sister and I visited about a week ago looking for a couple dresses for a formal event we had to attend this coming weekend. My sister Sarah and I have very different body shapes and heights, so we didn't think finding formal gowns would be easy. Jaclyn, the manager there, was so professional and polite. She helped both my sister and I find gorgeous gowns the fit us both really well. I was surprised to find such awesome customer service, specially when I've had less than at department stores in the area. read more

I went into David's Bridal and Jackie was such a great help! I really appreciated her professionalism and great customer service.

If there was a negative star amount I'd gladly give it to this store. 1/ wedding dress for my daughter was ordered in the wrong size! (but wait we didn't know this until after we took the dress to be altered) 2/ when we picked up the dress the sales girl didn't know how to lace the dress so we couldn't even try the dress on properly( to see it didn't FIT) 2 sizes to small!!!! I then inquired on the restoration kit I had purchased that they had forgotten to give me, and had to argue that I didn't already have the kit? 3/ maid of honor had her dress shipped to my home! The dress is 2 sizes too big !!! 5/ went to pick up a bridesmaid dress after we were told it was in(45 min drive) ooops sorry your dress isn't here! 5/ got a call 3 day later, go to pick up the dress and boom,they can't find it ! ( 15 minutes later low and behold poof there's the dress, to damn big! Still waiting on two dresses that were ordered the same day as the others, same color same size same manufacturer! We spent way too much money to have had such a miserable experience I wish I'd have had a heads up, this place sucks! read more

I've been working an insane amount of hours lately, so when my maid-of-honor surprised me with a trip to David's bridal, and they were able to make a same-day appointment, I was ecstatic! My consultant, Amber, was busy but that was fine because we took our time looking through the dresses. When we had picked out a little more than we should have, she was ready for us. Amber noticed that I liked the princess style and pulled a couple more dresses that were cute, but not like the first one, which is what I ultimately chose! It was interesting to hear the story of the vail and the overall experience was special. read more

Brianne help me so much ,a lovely person I walked in and was sad not feeling good about getting a dress I felt insecure but brianne made me feel really good and I bought a dress thankyou so much the staff was super sweet I went to the one in Ontario ca . read more

I came to this David's Bridal store for a bridesmaid dress. When I told them what I was looking for, they had me pick a few dresses but didn't have my size for me to try on. So they put me in way bigger sizes and clipped in the back so I could kind of see what it looked like. This wasn't ideal, and I wasn't really obsessed with any of the dresses. But I had to choose one since the wedding date was 3 months away. Once I chose the color to order, the DB associate took my measurements and ordered my size. Their order timing is about 8-10 weeks, I believe. So when I got to go pick up the dress, it was 3 weeks from the wedding. Unfortunately the dress did not fit. It was waaaay too small around my hips & thighs. I couldn't even sit down, otherwise I'd rip it. With the wedding now 3 weeks away, I was extremely stressed about this. I showed my mom, who's a seamstress, and asked if we'd be able to do anything. She had a couple ideas but really... letting out fabric is not an easy thing to do without compromising the integrity of the garment. We actually ended up going to a different bridal shop in Sacramento (not a DB store), just to see what they'd have. The lady looked at me once, picked out a dress for me and said "try on one dress from me and you'll love it." I thought she was full of it, but the dress was AMAZING! This lady even eyeballed my size and it was perfect. That's the kind of experience you should have at a bridal shop. I needed no tailoring except for just to hem it a little and add some straps. My mom purchased this 2nd dress for me because I had already spent $150 on my DB dress. And believe it or not, it only took 3 days to order this in a different color!!! And that was their standard order time, not expedited/rushed or anything. I had the completed dress in 1 week :) :) So, now it came time to try to return the DB dress. At this point, we're 1 week to the wedding date. DB offers to exchange the dress for a bigger size. I told them I don't want another one of their dresses, I already have a different dress that fits and looks WAY better on me and flatters my body type, unlike any dress they have. So they offer to exchange for a DB credit... like wtf am I going to use $150 in DB store credit for?? Additionally, I've lost all confidence in this company and DO NOT want my money in their business. So I didn't accept the store credit, either. I then emailed the DB customer service team. After speaking with that email rep for about a week and a half, they said they wouldn't be able to do anything for me, as the wedding date had now come and gone. So I escalated to their corporate office team. FINALLY I got approved for a full refund, as long as the dress was in pristine condition... which it was because I couldn't freakin wear it anywhere to begin with. When I went to the store to return my dress, the manager didn't even address me by name or ask how I was doing. She just starts typing away in her computer and does the refund. I was SO HAPPY to walk out of that store for the final and LAST time. So, beware.. DB does not know how formal wear is actually supposed to fit you. They hire these young girls that should probably go get a job at Macy's, because bridal shops are supposed to have PROFESSIONALS (like the Sacramento store I went to). Then, the process I had to go through just to get a refund because THEIR associate measured me wrong... I mean it was just unbelievable. I worked in phone customer service for about 4 years, and I KNOW how customers should be treated. This company does not have good customer service, or associates that know what they're doing with formal wear. And a side note - when the bride had her alterations done (at a DB in Sacramento), they ASKED HER "what do you want us to do?" Like c'mon, you're supposed to be the professional and know where to take in the dress and how to manipulate it. So, she paid $400 for the alterations, and her dress was TOO BIG on her wedding day. Seriously, she was practically swimming in it and kept pulling up the dress all throughout the night. This company is just out to make an extra buck, they don't care how they treat you or whether they hire good people or not. And now all I can do is try to share my experience with others to try to deter them from going to a place like this. I hope this was helpful.. Save yourself the time and energy, and go to a nice little boutique or something. read more

I've been interacting with David's and its staff for a little while now... my sister is getting married and lives out of state but is getting married here in Reno, and as MoH it falls to me from time to time to check into the shop to do pick ups, make arrangements, etc. Now, I've spent most of my working life in customer service positions, and knowing how *not* difficult it is to provide good service makes me particularly picky with how I am treated. There's no excuse for poor customer service. That being said, I did not have a negative experience with the staff at David's Bridal. I've had limited interactions with a handful of the employees there, and most of my dealings were fine. Nothing earth shattering, and I did not feel like most of the ladies personally cared, and that is fine, because they still did their jobs and handled whatever it was at the time with speed and consideration. However, most of the appointments we've attended or the one on one interactions during fittings, etc., was with a girl named Shelby. Shelby truly goes above and beyond to keep not only the brides happy, but every member involved, even if all they're doing is watching. I've been into the store without my bride-to-be sister, and not once did Shelby make me feel that anything I needed or any questions I had were any less important simply because I was not the one buying the big ticket dress. I can really appreciate Shelby's skill. She deftly answered questions and alleviated concerns, was extremely knowledgeable, yet approachable, friendly, and fun. It was like having another girlfriend there to try things on with, except she was also doing her job (and very well). I am always happy to go into the shop as long as I know she will be there. (In fact, we will wait until she is there to even go) Less important, though I think it takes a certain level of empathy and skill to accomplish this, is that Shelby is never threatening. Which I know sounds weird, but when you're trying on dresses, especially bridal gowns, you want to feel pretty no matter what your size or shape. These dresses are supposed to make you the most beautiful you have ever been, and if you're not crazy confident, trying on any kind of clothes with the usual young, thin, uppity dressing room attendants in tow can make ladies feel badly in comparison. And Shelby is very pretty, and tiny to boot, but not once did I or anyone else feel like we were having anything other than a good time and feeling pretty. Like I said, I think this is a minor point, but very, very important in this industry. TL;DR: If you're going to be doing any kind of shopping at David's for your wedding party, always ask for Shelby. She's upbeat, positive, helpful, and hardworking, and dramatically improved what could have been a tedious and stressful shopping trip. read more

I had a wonderful experience at David's Bridal! This was the first place that my mom, bridesmaids and I went to look for their dresses, in addition to mine. Let me just preface this with the fact that between the 5 of us, it is almost impossible to get together on a Monday afternoon. With that said, we needed this trip to be worthwhile and productive, and it was! We had originally planned to order the bridesmaids dresses from a website, but when we went to do so, it did not seem like a sound decision, and that is how we ended up at David's. We were greeted with smiles upon arriving, and the gal at the front greeted me once I arrived to gather information about the wedding and myself. Once our stylist finished with her previous customer, we were greeted by Janessa, who was amazing! She spent about 3.5 hours with us from start to finish. After trying on about 10 dresses between us all, helping pick out shoes, a veil and a slip, we ended up having a very productive day! Janessa made the process of trying on dresses fun and interactive. I never felt rushed. She had the seamstress come out and double check on a size question before placing he order, and she managed to get my 3 bridesmaids all sized and dresses ordered as well. She did an excellent job on informing us of all that David's Bridal has to offer, but was never even remotely pushy to sell us anything other than what we wanted. From start to finish, she was great! A+ from me! Thank you for making our visit to David's Bridal so wonderful! read more

I had a great experience at David's Bridal in Reno!!! I got engaged less than two weeks ago and last Saturday my mother in law and I were just going to look at dresses for fun. I did not anticipate actually finding a dress this early but they had beautiful dresses on clearance! Clearence is perfect for my college-student budget. On top of the great selection, the customer service was great! Kylee, the manager, helped my mother in law with our purchase for a whole hour after the shop was closed and she did so with a smile! I would definitely recommend a visit to David's Bridal in Reno! read more

I went into David's Bridal today looking for a mother of the brides dress for my daughters wedding. I had a great experience while I was there. The staff was very nice and helped me find the perfect dress. read more

I had a great experience at David's Bridal this week. Ashley exceeded my expectations, she had such patience and determination to find me the exact dress for my wedding! It's not often that you come accross someone in sales that can balance being attentive with a relaxed attitude but Ashley really nailed it. I couldn't have been happier with my experience. Thank you Ashley and David's Bridal! read more

I was there on 9/26 with my mom, sister, her two kids and my best friend. I was feeling very defeated after not finding anything in my size (size 12-14) and in my budget (under $1000) at the previous place I had gone to. There was a slim amount of dresses I was told I could chose from because I waited so long to start shopping. My wedding is 7/1/22 and I was beginning to feel very anxious and a little down. While still in the previous store my sister booked an appointment for us to come to David's. WOW, there was so much to chose from in all budgets and sizes I was extremely impressed. However, it wasn't just the great price or abundance of choices that turned my entire experience around, it was the associate named Riley G. She is the right girl for the job! She was so kind even though my sisters kids were running around and I had tried on many dresses probably over my appointment time. I can honestly say that if it weren't for her I would never have found a dress that I loved AND felt comfortable in. I was debating between two dresses that I loved and ended up having the whole room take a vote! Riley knew which dress was the winner because she looked at me and said, "I am noticing that you are looking at your stomach in this dress, and in the other one you were just looking at you as a whole. Are you as comfortable in this one as you are in the other?" I mean she saw something that I didn't even think about!! She was so right, I was much more comfortable in the other dress. My dress. Riley, I can't thank you enough for making my entire experience so great. I can't wait to pick up my dress in January!! read more

Martha with alterations is so awesome. Isabel and her were working very hard when I went in. I was late to my appointment and she still helped me and had no problem with it. She listened to all my needs for my wedding dress and I had a good time. She gave great suggestions and was patient with me. I can't wait to get my dress, she deserves recognition along with the other alterations ladies. 5 stars for the alterations crew. I do believe the customer service needs to worked on in the front because my sister was waiting and looking at shoes and dresses didn't need help but was constantly asked what she needed and she let them know she was there for me. They questioned why she was there than. The ladies seemed to not be busy since they all just stand there talking or sitting at the checkin desk. My sister doesn't want to shop there anymore now so that sucks. I would give the front people 3 stars. read more

Hailey helped us with six dresses and was very patient and personable. She adjusted the clips well so that we could photograph a better representation of the dresses. She added my dresses to the David's Bridal account and answered questions easily. Most importantly, Hailey introduced options that I wouldn't have picked out myself, but ended up liking the best. read more

I found my dress today! Liz was so helpful and she actually found the dress I picked! I felt comfortable and welcome by all the staff. Thank you!!! read more

If i could give them 0 stars, i would. These people are so rude and so unprofessional. They honestly have no idea what they are doing. I wish i could return all of my bridesmaids dresses, because i want absolutely nothing to do with this company. read more

I got an amazing wedding dress from David's Bridal yesterday. The entire staff was extremely helpful and knowledgeable. They provided me with great suggestions and were very friendly. I was in and out of the store in an hour and couldn't be happier! read more

I was extremely disappointed with our experience here. My best friend is getting married next year and we got an early start on finding her her dream dress. We had an appointment and expected that the stylist would help the entire time but instead she acted too busy and too good to help. She only helped the bride get half of her dresses on and she didn't offer a veil or anything to complete the look a single time. She had attitude and was very rude and snappy toward our entire group. It made it an extremely unappetizing experience and our bride is now very hesitant to give this place her business, regardless of her love for the dress. This was our second stop and the first place we went was a truly wonderful experience. I don't see any of our group coming back to David's bridal for anything. read more

I was a little concerned coming to David's Bridal after hearing bad reviews about the Reno location. But I wanted to check it out and try on dresses with the intention of not buying. Little did I know that I would find my awesome wedding dress, but the customer service was a great experience. My consultant was Leslie, who made me (And my wedding party) feel very welcomed at the store. She did not pressure me to buy anything (Even said that I didn't have to do the alterations!), and was very knowledged in the wedding industry. She listened to my needs and again, made me feel comfortable in the wedding dress process. We ended up finding the dress at David's Bridal! I even went to Alfred Angelo to try on dresses, and I had a much better experience than AA! I would recommend to make an appointment, especially if you go on the weekends (When it tends to be the busiest). If you are looking to try on dresses at the least busiest hours, make your appointment during the week/on a weekday. read more

I went in the other week unannounced and I received help right away from Nikita. She was so helpful in helping me find my dress and brought me all kinds of styles to try on. She gave me advice to which styles and colors would compliment my shape and skin tone, and she was very patient as I tried on many styles. She even stayed 2 hours after her shift ended to help me find my dress. I eventually found my dream dress with Nikita's help! It was actually the only dress I put into my "favorites" online, and I only remembered when I got home! I suggest asking for her! read more

Mainly for poor customer service in an industry that should be based in superior customer service. Go somewhere else. Go to a nice department store online. To begin, I can only speak for bridesmaid dresses. In my opinion, prices are much too high for what you receive. As an out of town bridesmaid, we experienced poor customer service also. At checkout we were assured that they would mail it directly to us - took our address down to be sure - since as a new design it would take longer to make. It was expected to arrive 5 months after our order which was only 1 month before the wedding. They ended up calling the bride to pick it up and mail it to us. I would have given them another star or two if they had stepped up and taken care of something the bride shouldn't have to deal with. read more

Ordered a new dress hassle free, they were beyond helpful in the short notice. Definitely appreciate now kind and caring everyone was!

Amazing customer service! I scheduled an appointment to shop for my wedding dress, I brought about 8 girls with me as I wanted them to help me step out of my comfort zone and try on different things. Stephanie was outstanding and so very patient with us! Not only did I find my dress but the staff was completely open to helping us look at bridesmaids dresses even though I didn't schedule that appointment. I couldn't have ask for a better experience. Thank you again Stephanie for going above and beyond to make me comfortable and the experience so lovely! read more

I had a wonderful experience purchasing my dress at David's bridal. I was nervous due to the state of the world around us right now, but they made me feel safe and we're very helpful. Janessa was very helpful, wonderful gathering answers for us and with her help I found my dream dress. read more

Just not impressed with this store in Reno... yes, they did have a selection of dresses... but beware of getting it altered! It cost around $350 for hem ,( there was the dress and 2 layers of lace in back) also each side under the arms... they didn't tell us that for every hook in the bustle it was $10 or more! The icing on the cake was that they give you a flimsy dry cleaner bag for your expensive dress... if you want a cover ( like one that comes with a man's suit) they charge you $10.95! I almost laughed out loud... talk about nickel and diming you to death.. why don't they just add the bag cost into the price of a dress?! Just not impressed... Wish we had ask more questions first..there never seemed to be a manager on hand when we were there...just sales clerks.. read more

I'm writing this review a little late in hopes that the staff at davids bridal would have done something to rectify the situation. They did not so here I am. I was visiting family about an hour from Reno. I came here as my first stop in search of my wedding dress. The lady who helped us seemed nice, I found a dress, which was more then I planned on spending but it was the one and so we ordered it. After leaving the salon, approximately an hour later I realized I had left my Michael Kors watch hanging in the fitting room. I remembered hanging it up in my room so that I wouldn't snag the dresses, I immediately called the salon, only a little worries because it's expensive but considering you have to have a consultant with you to try on bridal dresses on the podium I figured they had found it when cleaning the room. WRONG! Now don't misunderstand that I know it's my fault I left it. But how can a watch hanging in a room that, they say the consultant cleaned out, be missing? I explained the situation to the store and asked for compensation towards my dress for the watch. They refused to do anything. I spent $1200 dollars on a dress why would I lie about a $400 watch? Needless to say I canceled my dress order after attempting to work out the situation. It was a horrible experience at a time when I should have had an amazing once in a lifetime experience. For this reason I'm giving them No stars. read more

I scheduled an appointment via the text option, an interesting experience. I went in knowing the bridesmaid dress and color needed. They didn't have the right size but they had a shorter version which let me fit the most unforgiving part. Susan was an excellent advisor and gave me confidence in the process. She obviously enjoys providing great customer service. The dress was on sale and reasonably priced for the occasion. Thank you! read more

It's still as bad as I remember. I am a bridesmaid in a wedding coming up this summer and the bride bought her wedding dress here along with the bridesmaid dresses. I purchased my bridesmaid dress here last fall and it arrived in December. They require full payment at the time of ordering (most places require 50% down, then 50% when it arrives). We just had our alterations appointment. The bride's alterations ended up costing $338 (keep in mind that the bride's dress was $799) and each of the bridesmaids were charged $50. Again, payment is due at the time of the appointment. Luckily, my dress fit me like a glove, so no alterations were required, but the seamstress was trying to push me into taking in the dress at the hips. Considering that it's a loose-fitting chiffon dress, nobody in our group felt that it was necessary so I opted out of it. What I feel should have been disclosed was that payment is due before they will start alterations, especially for the bride. If she is expected to shell out $338 day-of, I feel that some warning is in order. I was a bride myself last year and I paid $600 for my alterations, but payment wasn't required until the dress was completed and I was able to try it on to verify the fit. This also gave me several weeks to get my payment ready. I highly recommend going to any of the locally-owned bridal stores in town other than coming here. I have visited many of them as bride and I guarantee that you will have a much better experience anywhere else but here. read more

I found a gown on the David's Bridal website. I came in without an appointment at 12:30 on a Wednesday, just to browse and possibly try that gown on. I found three different dresses and sizes to try on and was carrying them around trying to find someone to open up a fitting room. One employee took another guest, who has an appointment in, and just breezed on by. I went and hunted down an employee who was steaming some gowns in the middle of the store to open a fitting room. It would have been nice if she would have checked on my progress and to help find another size. After I finished trying on the gowns, and returned them to their location on the store floor, I found that same associate. I asked her what colors this collection of gowns, White by Vera Wang, were available in. She found like six swatches behind the register and said those are the only colors available. Oddly enough on the website that same gown comes in 38 colors. I just wanted to see the color selection in person. I am torn as I really liked the dress, but it pains me to go back and deal with this store. read more

Yikes... as an upcoming bride, I am very happy to say that I didn't even attempt to find a bridal dress at David's. I came here for a bridesmaids dress for an upcoming friends wedding. I came on a Sunday, and yes, the store was very crowded with at least 4 brides trying on dresses. Apparently when there are brides being served, there are no other customer service reps on the floor because it took several minutes of me just standing in the front of the store staring aimlessly before I was even greeted. When someone finally came over, I told her what I needed and she pointed in the direction of where to look - no welcome, let me help you, what size are you, whats the brides name, etc - she then rushed off to help another customer. I wandered around the racks and picked up a few things. Again, I found myself waiting to get someones attention so I could try on a few dresses. The dressing room has no mirrors and smelled terrible. Not to mention, the sample dresses were all tattered and barely zipped up because of their poor condition. I quickly picked a dress that fit and hurried to the front of the store so I could get away from this nightmare. And again.. wait wait wait. I stood in what seemed to be a line with one cashier ringing up a customer, but after 5 minutes of no movement and no "I'll be right with you," I walked to the front, disgruntled, and interrupted a saleswoman to ask if I could order this dress online. Seeing my frustration, the one helpful woman in the store said she would look it up for me and get my information entered into the system. Finally - some help! You are treated as if you are a waste of time here if you aren't a bride, yet I am still spending $150+ on a bridesmaids dress for a david's bridal bride. Anyway, when she asked what color I needed she said she didn't think the dress I picked came in that color.... SERIOUSLY?! Why would the first saleswoman have let me pick that one up off that rack?! The thought of having to try on more dresses in that smelly room had me quite annoyed. Luckily, she looked it up and it did come in the color I needed. Phew! After much turmoil, this helpful woman finally measured me, entered me into the system, and escorted me into the line so I could pay for this dress. Another kicker to the story.. when I mentioned the tattered state of the dress and how it must have been tried on dozens of times, she looked at it and said, oh yeah - it is pretty tattered, but that's probably from only 5 people trying it on. Note to self (and others!)- never buy a dress from davids bridal that you plan to wear (or try on) more than once. And definitely order online. This store is a sh**-show! read more

I picked out and ordered my dress today!!! I had so much fun with the two young ladies helping me, Ashley and Liz. I was not sure how I would feel about going by myself but those two ladies made it an amazing experience!! I am thankful for all their input and suggestions in helping me find my perfect dress. I am so excited for the dress to come in so I can go pick it up. Thank you very much Ashley and Liz for making what could have been a stressful situation very fun and comfortable, I appreciate you both very much. read more

Thank you to Stephanie for a 5-star experience today! She helped me try a variety of styles and colors, took photos for me, and went above and beyond to make sure I had a comfortable environment. read more

Down and dirty version: PROS: Lots of dresses; wide variety and selection of styles; beautiful color palettes; low prices (sometimes VERY low, like under $100); dresses for all formal occasions; being a franchise means they are relatively reputable; easy to make an appointment (online or on the phone). CONS: TERRIBLE customer service; an appointment does not guarantee that the consultant assigned to you will assist only your party (meaning you have to track her down, at which time she will be irritable); some associates dress like hoochies; very small dressing rooms (actually there is very little privacy in general); not enough seating for your family/friends as you try on dresses (even though when making the appointment the associate encourages you to bring as many people as you'd like); debit/credit card machine is messed up and has been for at least one year (this is what they attributed to charging me twice...once they admitted there was a mistake, which seemed to take a year on its own); no returns, no exceptions; alterations are additional and the turn around time is up to 6 months; no ambiance; store is dirty and rundown; the dressing room identified as accessible for persons with disabilities was hardly big enough for my wheelchair, let alone someone to help get me zipped up! Longer version: Honestly, they would have received only one star except for the wide selection and great color palettes. Otherwise this place sucks!!! I probably could have overlooked the 4 or 5 dressing rooms squished onto one platform (with fraying carpet and creaking plywood); the audacious lack of seating, and the associate with her tits hanging out...if not for the utterly horrific service we received on both visits (bride dress shopping and bridal party shopping--we left halfway through the second visit it was so ridiculous). They require full payment when you order your dress (I was actually charged twice and it took almost 30 minutes and a full on fight with the cashier to get it refunded) and there are ABSOLUTELY no refunds...um, what if I died? Horrible, I know, but it happens...literally everyday. This franchise makes oodles of money off women wanting to have their dream wedding (not to mention people shopping for other events) and was said in 2009 to outfit 1/3 of America's brides...NBC News called it "TheWal-Mart of Weddings" because the gowns are cheaper than other places and the atmosphere is...well, cheap. As a frequent thrift store shopper I can embrace cheap...what I can't embrace is terrible customer service and being treated like I am an inconvenience when my bestie Bride had an appointment booked for months...and let them know that one of her bridesmaids was a wheelchair user. If your budget allows you to look elsewhere I would really recommend you do...or maybe try one of the David's Bridal stores in another area. A majority of the women working at this location don't value the customer and believe me, unless you have accepted this is how it will be, you will leave pissed off. read more

Never called me that my dress was in or notified me by email. My dress had been sitting there a month. and now I have 2 weeks till my event and i still have to get it hemmed. There customer service is horrible. read more