This place is horrible! Do not go here! I brought them my watch to replace the battery and they…read morebroke it. They did then "fix" the watch, but it was still not fully functional, I needed to buy a new watch, and they charged me for them breaking my watch. I then bought a new watch from them, it broke within a few months, was under warranty, I returned to them, and they refused to repair it, saying the damage wasn't covered by the warrantee, when it clearly was a covered issue. Do not go here for watches, repairs or new watches. And they are not trustworthy, I will never go here again.

Such a friendly couple behind the counter and they fixed the battery on my watch in less than 10…read moremins at prices so cheap I thought I was mistaken. Love having the place in the neighborhood!

Four stars so far - this is an experience in progress…read more I recently broke a silver candelabra. Ok, raise your hand if you know where to get one of these things repaired. Good for you - I did not. I was pretty hopeless. Who would you even think to bring something like to?? On a different day I went jewelry shopping (the kind of shopping where I get "ideas"...har har) and I went into this wonderful place. Brimming with silvergoods (more so than with jewels) I asked if they repaired candelabras. Of course, they say! Yay. So at 5:05 pm today I call them and ask what time they close. Oh, you close at 5? "Well if you think you can make it here in 10 minutes, come on over." That from one of the Parsons himself. What a nice guy! I was so pleased that he stayed later than closing time. Icing on the cake was "sure we can get this back to you this week." More to come when I get the returned good.... UPDATE Wow, it cost $100 to fix (almost as much as the darn thing is worth) but they did such a fantastic job on it I don't think it will ever break off again. You can hardly tell it was fixed. They had it back to me in a couple days, too. Great service!!!

LOVE this place…read more David and the team are the type of people I like to do business with. I needed a ring made. I had no pic of the original. Searched the internet for something close, then emailed 6 jewelers. David called me the following day. Still have not heard from anyone else. I emailed David the images, 3 weeks before Christmas '13, then went over to discuss the specifics in the shop. Describing something from memory that I lost 5 years ago, proved to be problematic. Farley asked all the right questions. I was so impressed. And they said they would have it done before Christmas. For the duration, I brought my boss and colleague in when they needed to purchase Christmas gifts- 5 mins after closing. We were welcomed with open arms, and we got to see some really special historic pieces the store has for sale. On the date they promised, I got the call. The product is impeccable. This ring has not come off my finger since that day. Firestone & Parson was there for me when I needed them. Professional, personable, understanding. When I do business and I get a sense of family, I know I'm in the right place. Do yourself a favor and stop by.

Efficient service with fast turnarounds, front desk is very helpful and friendly. $50 for two watch…read morerepair.

Village Watch is great. I brought 2 old mechanical watches in for repair. One is very old. One was…read morerepaired, rebuilt and serviced. Same for the second watch, but that one also required fabrication of replacement parts. Both watches are back in action and look and work great. They were returned to me in a week. Considering the amount of work required, that's fantastic. Jewelers who can competently and quickly rebuild a mechanical watch are few and far between. Village Watch is a gem. Thanks Avi!

Serjeo was recommended to me by a family who used them for their wedding bands years back -- I was…read morenot disappointed! Serjeo designed a stunning platinum solitaire engagement ring for a diamond I had purchased. We, of course, went back to Serjeo for our platinum wedding bands. I highly recommend Serjeo for your engagement/wedding needs!

Everything everyone says about Serjeo is true. He's a talented guy with a great attitude towards…read morehis customers. My fiancé bought my engagement ring here, and we also got both our wedding bands here too. My ring is incredible and I get compliments on it all the time. Huge thanks to Serjeo for creating a piece of art I will wear proudly for the rest of my life!

My husband and I went to Bruce and were able to get exactly what we were looking for! We felt so…read moreheard and everything was done with plenty of time. Bruce was able to give us the best price out of anyone!!

I came in here while I was desperately looking for a jeweler to fix my broken jade bracelet. For…read moreanyone who isn't Chinese, a jade bracelet is extremely sentimental and valuable. My parents had just gifted it to me so I was a complete mess when I broke it. Im in college so I'm definitely on a budget. While other jewelers quoted me a fix for $600-$700, Bruce told me he could do it for cheap around $300-$400. I was skeptical since he quoted me a price far lower than others, but he was so personable and genuine that I took a leap of faith. I explained to him that I was in a bit of a rush, and he told me he would get it done in time. A few days passed, and he called me explaining that the repair needed more gold than he expected and it took way more time, and therefore it might be slightly more expensive that he originally quoted. He followed up by saying that he wanted to keep it as cheap as possible for me. It didn't matter if he made a ton of money off of it, he just wanted me to be happy with the result so that I would return as a customer. His transparency was refreshing and much appreciated. I think he could tell I was devastated when I first brought it in, which really shows that he cares about his customers. The result was everything I imagined and more. He ended up only charging me $50 more than expected and I couldn't be happier. I would recommend Bruce to anyone who needs a repair or even needs to purchase something. He has some really gorgeous pieces in his shop as well. I really can't believe my luck. I came into the building looking for anyone to fix my bracelet for a low price, and Bruce really pulled through for me.

Very professional, friendly, knowledgeable gentleman. I came in with two rings and a necklace with…read morea loose clasp and he gave me his honest opinion and advice on what to do. I really appreciated it! I'd definitely go back with additional jewelry needs.

Doug is fantastic. I had him fix a necklace for me and basically reset it onto a new chain,…read morehowever I needed it in quick turnaround... he made it happen, even though it took some shuffling and it was truly appreciated. So, in short, excellent customer service. The store isn't too large but has a good selection of some high end pieces and they seem to be able to order anything/customize. The work I got back looks quality and beautiful... Looking forward to testing it in time :) I will return.

I have trusted Anthony for 13+ years with my jewelry needs…read more I first went to Boston Platinum while looking for an engagement ring in 2011. I had visited large chain stores and many shops around Boston, but I was unable to find what I wanted from any of those stores. After feeling like a well-known retailer in Downtown Crossing was being pushy, I walked into the Jeweler's Building on a whim. I didn't know it at the time but it was the best decision I could have possibly made. When I arrived at Boston Platinum I was immediately at ease with Anthony because of how personable he is. He was genuinely interested in crafting the ring I wanted as opposed to trying to sell me on something from a large stock. We designed the ring together; Anthony listened to the ideas I had to give this special ring a personal touch and brought them to life. He does all of the work himself which is all the more impressive, and it helps save on costs. Since that first time where I got the engagement ring, I've returned to Boston Platinum four more times for big life events that require a one of a kind gift--most recently, my 10 year anniversary. Each time I go to Boston Platinum, Anthony greets me like a friend and then takes the time to sit down and discuss what I am looking for. We go over every detail and I am always impressed by his sketches and designs. Then as I get to hold his crafts for the first time, I can't help but smile. My wife is proud to show off everything Anthony has made for us and receives compliments on all the pieces. I'm really glad that I had the good fortune of finding his shop.

Anthony is by far the best jeweler I've ever met or seen. He is talented, professional, and treats…read moreclients like family. He hand crafted an engagement ring for us and even helped guide us in selecting the diamonds with the best value for quality, as well as helping us with insuring the piece. After a while, we got the ring cleaned/serviced and he did an amazing job for us. Anthony treats us like family and I've never been more confident in a review before. If you are looking for jewelry, please go to his shop. You won't regret it!!!

Always very helpful and easy to work with. Honest too. Great selection. Buy with confidence.read more

My wife and I have been doing business with Fernando for many years. She used to get great walk-in…read moreservice to buy and repair jewelry. She is now handicapped, so I take in her jewelry for repair. I now use him personally to replace my watch batteries and wristbands. Often he will service me on the spot if he is not busy. If he is busy I leave it and pick it up later. We have found him to be reliable and affable -- always a pleasure to do business with. Larry L.