S is such a Costco fanboy that I'm convinced he rented a car from the cruise terminal simply to…read moremake a trip out here. I kid! We really rented a car to visit the Mendenhall Glacier but once that beauty was seen, off to the world's smallest Costco side quest for lunch!! What's different here: - No gas/fuel center - No rotisserie chicken - No in-house bakery. They have baked goods, but from an outside bakery and selection is small. - No pizza in the food court. They have mostly everything else food-wise - we got the usual $1.50 hot dog combo. The food court is inside, and there's a small covered seating area outside. Besides the compactness and difference noted above, seems to me just like a regular Costco. The samples here are tasty and the same friendly staff. The outside backdrop is beautiful (just like the Costco in Bend, Oregon!). I wouldn't go out of my way to come here but will indulge him in Costco tourism for novelty reasons since we already had the car.

One of the most fun things to me is to visit Costco stores wherever I visit. I know that sounds…read moreweird, but each store has a section that stocks items that are unique to the area. This location in Juneau, Alaska is supposedly "the world's smallest Costco," and I have no reason to doubt that claim. This is a compact yet fully stocked warehouse that's a blast to browse! The parking lot is small, and the store is located off the main drag. there's a spectacular towering mountain as a backdrop. This Costco is tiny but has everything you may need. Note that prices, especially on produce, are a lot higher than you'd expect back home. For example, we regularly buy the huge bags of fresh oranges in Las Vegas for $8 a bag. Here, they cost $11. But it's a landlocked Alaskan town, so that's to be expected. I got a kick out of the Alaska-specific items on offer, like value packs of bear spray and clam guns. They sell a lot of gear that's useful for campers and people going fishing, too. There are even crab traps for sale! This location has a very tiny snack bar that's extremely popular with the locals. And yes, their famous hot dog still costs $1.50 here. Note that this location does NOT have a fuel center. They DO utilize the new scanner machines at the door, so you can easily use the electronic version of your membership card on your phone for easy and quick access (in case you forgot to bring your physical, plastic membership card). If you're looking for some retail entertainment, check out the Juneau Costco.

Great customer service. I ordered my studded tires with them, scheduled a time for the tires to be…read moreput on, and it took less than one hour. A couple of months later, my car started "wiggling," so I took it back to them and it was just snow build up! They cleared it for me and only took 30 minutes.

*Update* Joey, the manager of the store contacted me first…read morething this morning and apologized for this incident. He confirmed that as this incident was an error made by the store, the extra shipping charges would not be charged to me, and he has already taken the steps to have the tires Gold Streaked to the store with an ETA of Saturday. This is an example of exemplary customer recovery and care, and as such, I am changing my review to five stars. Mistakes happen, and when companies and staff stand up, own them, and address them, it should be both recognized and applauded. I will happily utilize this stores services in the future and recommend highly. *Original review* I'm extremely disappointed with my recent experience at this store. I ordered studded tires several weeks ago. When I was finally notified that the tires had arrived, I brought in my vehicle expecting a straightforward appointment. Instead, I was told that the wrong tires had been ordered. What made the situation worse was being told that reordering the correct tires would cost an additional $200 if I wanted them sooner than two weeks from now. The employee I spoke with didn't seem concerned or interested in helping resolve the issue. Overall, this experience leaves a lot to be desired, and I will avoid this store in the future.

I got what I needed done well, but the communication was poor. I was told it would be done the same…read moreday but it wasn't done until the next evening. It wasn't a big deal for me because I didn't need my car but it was annoying to not know what to expect. The hours aren't always correct but using the phone number to set up an appointment works just fine. The work wasn't particularly cheap, but car stuff can be expensive so I don't think that reflects on the business.

I witnessed a woman get some gas and she put some drink cups in their garbage and the old man that…read morewas there started hollering at her to pick them out of their garbage can by the pumps. I got out of my vehicle and he told her do you think I want to dump your garbage? Do I go to your home and dump my garbage in your garbage can. I was sho led. I tried to say something because the kids in her car looked pretty scared and she was clearly as sho led as I was. He looked at me and said this isnt your business so you better shut up. I told the woman to roll her window up and ignore him. I left and did not get gas there and never will again. It's a lot different than the old owner.

I brought my car in on October 9, 2025 for a squealing noise, especially when the AC was on. I was…read moretold the serpentine belt needed to be replaced, so I agreed to the repair. About 5 months later, the same noise came back. I had barely driven the car during that time since I work from home and we had a very harsh winter in Juneau. I brought the car back on March 27, 2026, and was told again that the belt was worn out and needed replacement. Now, less than a month later, the same squealing noise is returning again. From my understanding, a serpentine belt should last years, not just a few months especially with minimal driving. This makes me question whether the original issue was properly diagnosed or if there may be another underlying problem that wasn't addressed. I'm disappointed with the repeated repairs and lack of a lasting solution. I would recommend getting a second opinion if you experience a similar issue.

Had a slow leak in my tire and was leaving town the next day... did not want to come back to a…read moreflat. Waited all day for a call from another business when they had an open bay. That call never came. Very late in the day I stopped by. Within an hour the tire was repaired. I remember when Red retired, and Mike had to earn my business. When Mike retired I didn't have much faith. These guys rocked it. I will not hesitate to refer them to others and I will be back. Thank you!

This place is very underrated, the quality of their work, their honesty, as well as willingness to…read morehelp and actually solve the issue you're there for, is exceptional. Rusty is a straight shooter, no back and forth nonsense, no trying to upsell or take advantage, and is very communicative! Their value, reliability, and the peace of mind you get here, go a long way and will be sure to use them again!

Great service and they stand behind their work. Jack and Evelyn run a tight ship. 5 stars all the…read moreway.

This review is primarily for the Toyota Service department. I have called 3 times over the past 2…read moreweeks (no answers) and left voicemails and emailed twice. I can't get them to respond. I'm trying to get service on my Toyota. I have been a customer for several years. I don't know what's happening there, but I hope everyone is okay.

Absolute crooks. Left our car there for replacing a censor, odometer went up 24 miles.... They…read moreabsolute gouge with their prices. We've had our car in there a few times unfortunately and every time it goes in, it comes out with a new problem, or they find a problem that wasn't there before.

Moved to Juneau recently and had an amazing experience with everyone. They made sure they found a…read moreloan that fit my needs at a payment that I could actually afford. I've called with random questions several times and I've never not been able to get a person on the phone. I also have family members who live here and have purchased several vehicles from them without any issues. Kyle and the rest of the staff are fantastic. I find the reviews below extremely inaccurate, considering my experience and my families experiences. But as someone who owns a business, it's pretty typical of people with entitled attitudes to write things that are completely inaccurate just because they weren't handed everything on a silver platter.

The WORST customer service ever. If you try to call this service department, there is a 99.9%…read morechance no one will ever answer that phone. If you leave a message, there's a 100% chance nobody's calling you back. I've tried for years and I've gotten through to somebody named Greg one time who is, less than brilliant we'll say. You have to drive down there and when you do there's likely nobody there anyway. I'm not even sure they have people working in those departments. Nobody has any idea what they're doing at this dealership. Stay far away.