I can't think of a better example of a store that exemplifies the term "self service". No one is…read moreavailable to help, or answer questions about anything, unless and until you are checking out. Then they want to know everything about you, make sure you haven't somehow put the wrong sized shoes together in a box that might be of lesser value, while inquiring if you found what you were looking for with complete and utter indifference. Oh yeah, I always feel good about shopping in a store that projects an attitude of caring more about making sure no one is stealing over making sure they are finding what they want and need.

I want to alert people to the inappropriate management and hiring approaches used at the Folsom DSW…read moreon Iron Point. A family member was hired there and they were effusive about her hiring, her experience and customer service style. Within only a week or so however they started imposing new requirements that were NOT mentioned in the hiring process -- that if you did not SELL 10 VIP membership each shift you would have your hours docked. I believe this illegal on several fronts. But on top of that they were inappropriate, cruel and likely also illegal in their public and private treatment of employee. Please see the letter I sent to the BBB and the Regional Manager. I caution anyone who thinks they want to work there.

I do not understand why this store is closing!! I've been…read moreshopping here for years and was referred to them by my podiatrist. I know so many Nurses who purchase shoes there. The employees have always been so helpful and patient. It was in a great location too. I can't imagine that this is a good idea. I hope that all the employees are being taken care of and hope that all of the customers somehow, someway find another store that matches what was offered at the Folsom Sole Desire location. I truly feel sad about this.

Was out running errands on a Monday morning, one of which was to stop at sole desire in Palladio…read moreshopping center and buy a pair of shoes. Got there at about 10am. Their yelp page says they open at 10:30 so I went to get a cup of coffee while I waited. As I walked past the shoe store I saw they had their "OPEN" sign hanging in the front door, however the door was locked. At 10:30 it was still locked and there was nobody in the store. Hung out for another 10 minutes. Still closed. (It's October 13th, "Columbus Day" and all the other stores in the shopping center are open.) They have some nice looking shoes in there. Too bad for them I will be buying my shoes elsewhere!

This retail store was disheveled at 6:30 pm. I've never seen a Nordstrom Rack had clothing thrown…read moreover the racks and on the floor. There were some really great deals throughout the store. We spent a good amount of time in the store shopping. We found a lot of deals in the purses area and shoes area. The ladies at the register were fast and kind.

I luv that my town has a Nordi Rack, I wish we had a regular Nordstrom also!…read more The returns are made super easy and I haven't had any problems with anyone in customer service. All are very polite.

I can't think of any reason to shop at this store. Zero service. Inventory is dated and in odd…read moresizes, and pricing that doesn't seem discounted, although that is what they promote. To me, the store is a lesser version of DSW, which I think needs guidance on customer service and pricing.

On a recent Saturday afternoon, I bopped in here to look at men's casual shoes. I was immediately…read moregreeted, which was nice. The store was clean and organized. No wild piles of boxes or shoes scattered about, which drives me bonkers. I easily found the shoe (it was a brand name athletic casual shoe), they even had it in the right size. Score. But after looking at it all up close and personal, I noticed this years style had a few changes. It had a thicker heel padding and thin colored piping. The associate even asked if I needed help. Nice. You gotta admit, you can't get this type of service online. Anyway, don't forget about Famous Footwear when shopping about for shoes. It is in the shopping center with Steinmart, Ross, Babies R Us, Cost Plus, Home Depot, Del Taco, chick fill-A....

First off Rebecca is such a gem and was so helpful! I pretty much exclusively purchase my running…read moreshoes from here for the past couple of years. They have a lot to choose from for road runners and they always have the latest and greatest. If you're a trail runner I'm sure they can order for you! Awesome return policy. Employees are extremely knowledgeable and of course they have the foot scanner and a treadmill if you want to take the new kicks for a spin before buying. 10/10

Ahhhmazing customer service!…read more On a beautiful Saturday, I had decided to check out Gold Country Run + Sport in the El Dorado Hills Town Center. My GF was raving about the shoe selection and how great and knowledgeable the employees were in fitting sport shoes. When I walked in and started looking around there were no other customers (When I left it was getting busy.). A woman who looked pretty young came out and asked if I needed help. I instantly "kinda" mentally wrote her off as the employee who drew the short straw and got "Saturday" duty and probably knew nothing about shoes. Mea culpa:). Well... I was wrong! She ended up being one of the best persons I have talked to about walking and/or running shoes! She first measured my feet and we went from there. Honestly I did not know that much about the comfort level of a high end sport shoe until that day. What a difference in feel versus my Costco tennies!:) I must have tried on 10 pair of shoes. Finally narrowing it down to a Hoka, Clifton, wide. Ok now I am jazzed. I can hardly wait to start walking in these ultra comfortable shoes. I came in not knowing the difference between a hookah versus a Hoka:) So a big thank you to that young woman. I urge anyone looking for high end shoes, running apparel and, gear needs (Yes needs!) to visit, independently owned, Gold Country Run + Sport. Such individualized customer service. Seriously, I felt like a VIP. Great selection of everything. Inventory displayed professionally. Clean. Competitive pricing. My shoes were on sale. Woohoo! End of summer. I could not be happier with this Company... serving greater Sacramento right here in beautiful El Dorado Hills. Free parking, open 7 days a week, and all levels of fitness welcomed. What a find!

Excellent customer service!!!! There was about 4 workers in the store and every single salesperson…read moregreeted me and offered help with find items. wish other retailers would take note- You all were awesome... Thank you for helping us find clothes for trip.

Helpful, experienced staff! Knows what's in. Good selection. The person who helped me was aware of…read morewhat the kids are into. I would have been lost if not for him helping me.Will definitely go back.

My family and I had such a great experience at Journey's today! From the moment we walked in, the…read morestaff was welcoming, friendly, and so patient while my daughter browsed. They went above and beyond to help her find the right sizes and styles and made sure my kids felt excited about their purchases. The store was clean, organized, and had such a fun vibe that made the shopping experience easy and enjoyable. We left with exactly what we wanted and a bit more, most of all smiles all around. Thank you, Journey's team, for making our visit such a positive one--we'll definitely be back!

I just discovered a new store opened in the Folsom Premium Outlets. They're not very far from the…read moreNike Outlet on the same aisle. When I walked into the store, I heard the worker (he may be the owner) talking to another customer. He is very polite and detailed. He gave me a pleasant greeting. Sports goods and shoes in the store are beautiful, and the prices are reasonable. I have one more store to shop when I'm at the Folsom Premium Outlets now.

On Point Boutique has fun, trendy and fashionable pieces for ladies of all ages! The owner Mia is…read moreextremely personable and knowledgeable! She is able to help you customize an outfit and provide ideas and feedback to help you feel comfortable in your own skin! Items here include dresses, skirts, blazers, tops, sweaters, pants and more. Accessories include handbags, earrings, jewelry, and shoes! Love all the colors and size options! The space just relocated to the Palladio! Love their new space! The parking is easy - in the front parking area or the structure. Would highly recommend to family and friends looking to support a female owned and local businesses!

This was an incredbile experience. I came in to the store and was greeted by Mia, she is wonderful…read more I got a shirt for someone and will surely go back to this store in the future. Wonderful stock in the store, and super friendly staff. You couldn't ask for more!

I had brought my mom earlier this year to get Shoes in elk Grove, California out of Fleet feet. My…read moremom is a fragile, diabetic and geriatric, and I noticed that she had really worn through the shoes so while shopping in Folsom, I spotted a fleet feet on my map And told her I was buying her a new pair of the shoes they fit her for earlier this year, the neuropathy and her feet is pretty bad. I told my mom I'd have them look up her measurements and we would get the same shoes we got before. This was the first fleet feet. I've been in that had more employees than customers, but after my experience, I completely understand. I went in and I ask a gentleman in a navy sweatshirt. I believe his name was Justin, but I was so upset when I left. I'm not quite sure if his name was Justin. He was a young kid under 25 with a navy shirt on. I ask him if he would look up my mother's account by her phone number. He said they only do email but he would try the name we went back-and-forth a lot. We tried my name, etc. I finally said let me go out to the car and get my mom's email address as she was waiting in the car for the shoes before I could do so the gentleman says to me that the computers between the fleet fees are not linked so it wouldn't matter unless I bought the shoes there which I found odd because I've gone to other fleet feet and they've been able to find my account so I could get the exact model of shoe that I had purchased before At this point, Mr. Navy man was finding this pretty freaking amusing and I was not. I said look I just like to buy my mother a pair of shoes and I'm sure there's something that can be done to figure out which shoes she had before they were either unwilling or unprepared to help with this situation which could've been as simple as calling up the elk Grove fleet fee to find this information so that the owner of this fleet feet could make a sale because I was ready to purchase a pair of shoes. Not only was the boy and his friends also working in the store finding this incredibly amusing I am not. I am sorry for the owner of the store because not only will I tell others about the store. I will never go into the store again and I have already contacted fleet feed corporate to let them know about my experience This store seem to be stocked with a lot of young people with no oversight and again I found it very odd that there were so many readily available employees as usually a fleet fee on the weekend is not for the faint of heart. There are usually so many customers in there, but I get why they were not in the store given my experience I was given the card for a manager named Rachel, but at this point, it doesn't matter because I would never step foot in the store again

We were helped out by Carson, he did an amazing job narrowing our search down and providing us with…read moreso much useful information! We were amazed with how great the customer service experience was especially with how busy the store became. Thank you!

I went in to get some items for a long-distance walk that I am training for and Cheryl was so very…read morehelpful. She went out of her way to answer my questions and provide thoughtful solutions, addressing considerations I hadn't even thought of. She was so helpful and I left the store feeling prepared and so thankful for her time.

Visited the store today to look at and possibly purchase a seat pack for a new mountain bike. What…read moreI saw online was vastly different than what was in the store. Not only was the selection weak, but I was never approached by an employee for assistance, including in other departments. Plus the store seems small and jumbled in display. For example, the bike department seems blended with the snow board equipment. I left without buying anything and feeling indifferent about ever returning. Lastly, although the store carries name brand products, it is full price and can be found elsewhere for less. The only exception on pricing is their own branded products, but that often means buying something that has the REI logo blazing through the look of the item.