Subaru wouldn't replace a battery that was still under warranty from their shop, very disappointing. I didn't expect this from them. I definitely won't be going back. read more

For the first time ever, I came away not feeling slimed by a car dealership! Daniel was the best. His main goal was to not come across as a jerk, like most other sales people do. He was honest and cared that every dollar was accounted for in the process. T.J. was our final step in the process of buying the car. He made it painless as well. My husband and I drove 105 miles ONE WAY to pick up the car we were searching for and we were very pleased with the entire process. Thank you to Daniel and T.J. read more

My husband and I got our first brand new car here and our experience could have nor been better. During the current chip shortage, its hard to get a good deal and a great car salesman who actually give you great attention and patience. However, if you get to meet Milthon, you will receive the best service ever. He is a wise man and trustworthy, which I have not seen in any other car dealers. He was professional, quick on his feet and passionate about Subaru cars, he owns one as well. We met him on our first car showroom and stick with him through our process, and myself, to be honest, not an easy to be pleased customer. It was our luck to meet him and deal with him for our first car since we may look young and naive. I did not deal with anybody else as closely, but overall, everyone seems a bit calmer than other dealerships where all salesman will trace you and aggressively sell you the car. Also, we got the Costco program and this is the only dealer providing this. The whole process was straightforward, in and out, no hard negotiation or hard selling. Get Milthon! He is the man! read more

Very disappointed. After receiving several emails from Ali Ahmed on how great and professional this dealership is, my wife and i came to chose her new car. We literally walked around the lot for 10-15 minutes and not a single sales person approached us to help us yet there were 2 smoking outside the building and 2 more standing around. Absolutely a great way to contradict what those emails contained. I guess off to another dealership that will at least greet future customers. read more

From 11/2017 So it all first started when I was on CarGurus looking for a Sti hatch. I find it, & it had just been posted early in the AM. I message the dealership & I get a call within an hour. I'm told to come down & check out the car, that it's in detail and/or smog, this is on a Saturday. So I drive 30 minutes, meet the sales person Ali that messaged me and he tells me to wait so he can locate the car. He comes back after he talked with the GM & says the car is still being brought over from the east coast and it'll be here within 2 weeks. That was the first mess up on their end. Ali called me all the time, to tell me people keep calling about the car, it's so rare, if I still want it, etc. Of course I do! The GM did take time to email me & asked if I had any questions about the car. We went back and forth, he was polite, he answered my questions. Then I'm updated that the car will arrive mid week. To make this short I wasn't able to see the car until the 4th time I wasted my time going down there. I kept being told it was ready for me & it wasn't. It was in smog, it was being detailed, blah blah. But even then it wasn't ready, I was able to see it in the body shop before it got worked on. Then I was called on a Friday around 5 that the car was ready & that I should go down there because it's a really wanted car. One thing I hated is to keep being told how rare the car is and how everyone wants it. You think I don't know that? I don't need to be reminded every time I get called. So I go down there & I'm finally able to test drive it. So we get back to talk numbers & here's where they're shady once again. The car was advertised for 26k when it was initially posted but they took it down because the car wasn't even there. So now they're selling it for 28k & they don't want to honor the price I saw and had proof of. You would think they would honor the price after I wasted time and gas. Their reason is because it had some aftermarket parts and they want their money back, per Tom. I was told I would have dibs on the car several times since I was the 1st to see it and if I didn't want it, it would be free game for everyone else. Why did they have someone else check out the car while I'm negotiating? I had already waited so long and wasted so much time. They had me initially negotiate with their used car internet rep, WHY? You're not needed here. So I ended up biting the bullet and the GM budged, we cut it even but not for the 26k I had seen. And to make things worse, they forced me to pay for the alarm system that I declined. How is it my fault they didn't know what the car had & decided to mark it up last minute? They didn't even bother cleaning it for me, inside or out. I had been told by the GM, Tom, they were going to replace the bumper, not patch it up "because it's better to be new than patched up." The bumper had been chipped in transit supposedly. So I take the car home, check out the bumper the next day, it wasn't replaced. It was patched up & it had the beautiful crack. They drilled into the bumper to put their temp dealership plate which they didn't have to do because the previous owner had relocated it to the left. You would think they would ask the interested party. It was like pulling teeth to get it replaced. Tom said he would take care of it, we went back and forth for a while and had his store manager call me, Greg. He asked me what the issue was & I told him about the crack I saw since I got home and I was lied to. This employee told me that it was most likely a parking crack and that's normal. I don't know if he said this because I'm a woman but that's not how you handle it. I wouldn't be making a fuss if I had done it. So his call was pointless. Then I told his GM & Greg supposedly didn't follow orders. He was supposed to schedule a day for me to drop off the car. Then contact the gm again & long story short I get the bumper replaced. I had to leave my car for a week. I pick it up at night & to put the cherry on top, the color doesn't match, its a completely different shade of white. & I had white overspray on my headlights/foglights. The store manager Greg was there & didn't even bother acknowledging me. You would think he would say something to me because of all this trouble but instead he had someone else get my keys & never to hear from them again. To make things worse, the car needed an alignment. & I find out at a diff Subaru dealership 1 of the tires was faulty, the tread wasn't made right so that's why it pulled. Then I find out they put my front 2 tires on backwards and there's air in my braking fluid. And the oil wasn't changed like they said, they only bothered with the filter. Plus the bumper is chipping off now. So I called Subaru of America to let them know how I was treated from beginning to end and what a horrible car buying experience I had and they were more of a help than dch ever was. I know enough people with Subaru's or that want one to send them somewhere else. read more

DCH Subaru - The lovely over spray on my fog lights - Car Dealers Near Me - Riverside, California

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worst place to buy a car! They have a checklist they "check" but why was my filter dirty? Run your credit 3x plus without letting you know. Do not buy from here! read more

The staff at DCH SUBARU OF RIVERSIDE are amazing! They were all so professional and the customer service was excellent! Priscilla was so kind and helpful and Ali was so great to work with! He was very knowledgeable and so friendly and made me feel very welcome at DCH. Subaru is very fortunate to have such an amazing salesperson working for them. If you are looking for a new or used car, DCH SUBARU OF RIVERSIDE is the place to go! And make sure to see Ali!! read more

Definitely recommend this dealer, came in to buy a preowned Cadillac and my experience was great, no hassle, no drama, no ridiculous fees or forced upgrades. The price you see is what you pay, Adrian is the man to talk to. Adrian made sure all my questions were answered and got me a great interest rate, he was honest from the beginning and there were no surprises. I spent three days shopping small used car lots and was a total waste of time. Save your precious time and call Adrian at DCH Subaru of Riversi read more

DCH Subaru - Preowned car purchase - Car Dealers Near Me - Riverside, California

April 30th 2019, I went to DCH Of Riverside to test drive a Crosstrek. Allen Abrantes the person in charge of helping me buy the car informed me that the color I want was in transit and would arrive on a later date. Therefore he helped me reserve the car with a deposit that would later apply deposit to my down payment. Allen helped get me the car I wanted for the best price possible. His efforts were beyond and his customer service really made me feel appreciated and looked after. On 5/27/2019 I went to Suburu to do paper work and pick up the car. Since I made the deposit prior the process took only about an hour and a half. I cannot extend my gratitude enough for the excellent service, beautiful car, and overall experience at DCH Riverside. I am so grateful for DCH and especially Allen who really took the time to be understanding of my situation and get me EXACTLY what I wanted. read more

DCH Subaru - Best Customer service! Allen Abrantes truly the best!! - Car Dealers Near Me - Riverside, California

Working with this Subaru dealership has been phenomenal! I worked directly with Allen (for weeks before i actually came in and looked at cars). I am on a budget and was very much so looking around/price comparing for the best deal. I was very upfront with my budget restrictions for my car. Allen was PHENOMENAL to work with. He was incredibly patient, honest and pleasant to work with. He got us into a crosstrek, Traded in my Prius and made sure i was happy and comfortable throughout the entire process. I had such an amazing experience shopping for my car. Thanks Allen!!! read more

Loved working with Dennis Cornell. If you're looking for a Subaru and live in Riverside, this the place and he's the guy. Thanks Dennis!!!!

Outstanding customer service! If the vehicle you're looking for is not on the dealer floor, they will go above and beyond to find and secure the car of your choice. Donald, Scott, and Richard were extremely helpful, personable and above all genuine. They made the car buying experience very pleasant and did everything possible to work with my price point. I've been driving this car for a couple of days now and without a doubt best car purchase I've ever made. LOVE my new CrossTrek! I have gotten so many compliments already. Bluetooth is crystal clear, which I can appreciate. Makes even driving in traffic enjoyable. Thank you DCH Subaru of Riverside! read more

DCH Subaru - Car Dealers Near Me - Riverside, California

My wife and I recently leased a 2018 Subaru Outback 3.6R from DCH Subaru in Riverside, and were delighted with both the deal and the experience. We were impressed with the staff (see below) and with the after-sale support that they provide, offering personal, follow-up vehicle orientations for new owners to answer any questions that may have arisen after they have had their cars for a short while. We always shop on-line, via emails, and we received multiple quotes from throughout the region, from dealers in Riverside, San Bernardino, Orange and LA counties. DCH offered us the best deal (payment and drive-off terms). Our Client Advisor (sales rep) was Ali Ahmed. He is knowledgeable, accessible, friendly, low-key, no-pressure and a pleasure to deal with. He was prompt in returning emails, texts and phone calls (even on his days-off). We also interacted with Sales Manager Donald Smalley, who helped identify the best deal for us and completed all of our lease/acquisition paperwork. He was friendly, kind, knowledgeable and patient. We highly, and with no reservations, recommend DCH Subaru of RIverside. read more

I purchased my 2019 Forester from Allen at DCH Subaru. I looked everywhere for the dark grey color and could not find it anywhere. Allen was able to find the vehicle out in Glendale and committed to driving out to retrieve it on a Friday afternoon despite all the LA traffic! Once we got back to the dealership, it was the smoothest car purchase with no high-pressure sales tactics. We were in and out in just over an hour it felt like. Would recommend Allen and DCH Subaru to anyone looking for a new car! read more

To start the gentleman that i spoke too while ordering my parts was very respectful ,however upon receiving my package i was pretty upset . I ordered front and rear brakes also front and rear rotors . Upon opening my package my front vrake pads were not in the box they come in instead they were getting crushed by the rotors i ordered and also the wear indicator was getting crushed same with the shims.i work at a dealership also at my dealership we never receive parts like that nor do we ship them out to customers like that. My recommendation would be to pick up your parts yourself instead of having them ship it to you read more

Haven't bought a car in almost ten years. Met up with Brian and had a fantastic car buying experience from beginning to end. Brian was very kind, courteous and down to earth. I dreaded buying a car, but Brian made it enjoyable. Donald in finance was very quick and thorough with the paperwork. These two gentlemen made the whole experience simply aces. Thank you for everything! So stoked about my brand new Crosstrek! Can't wait to drive it out to Colorado. read more

Matt Kraft is our sales representative, and we also worked with Amin and Frankie. We got the car we wanted and they were very quick to arrive at a very competitive price. We contacted 6-7 other dealers and DCH came out on top. The process was respectful, and they responded quickly during the negotiations. We are very pleased with the process. Matt is a pro, and took all the time necessary to explain the workings of this new car, which has considerably more electronics and features than our last new car from 8 years ago. He's a good communicator. During the contract portion Amin didn't harass us with endless add-ons and hard-sell tactics. That was refreshing. We would definitely return and do business with them again. read more

Wow, what an unbelievable car buying experience. Sal was our salesman, very low pressure and very highly knowledgeable. I would highly recommend him and his knowledge. Sal knew everything there was to know about the car and it's competition. He didn't have exactly what I was looking for, so he drove to Orange County to get the car I wanted. The management is unbelievable as well. Low pressure and concerned that your getting the right vehicle to fit your needs. He was able to give us the best interest rate on our loan through Subaru. This will not be the last vehicle we purchase from DCH Subaru of Riverside. read more

Yesterday we purchased our first Subaru. We couldn't be happier with the customer service. The staff was all very helpful. Priscilla took the time to answer all my questions. There was no pressure to add any extras. Out of all the dealers I have been to, I can honestly say we had the best experience here. We even purchased oil changes for life! read more

I just purchased a new crosstrek, they did a dealer trade and got me the exact car I wanted at a great price. I will be back.. read more

DCH Subaru - 2016 Crosstrek xv - Car Dealers Near Me - Riverside, California

Prisclilla was awesome! Very kind and professional. She made the whole car buying experience quick and smooth!

Don't waste your time on a car promised to you...we drove over an hour just so they could play the old bait n switch game.... no thank you!!! Huge waste of time:/ read more

Purchased a used 2010 Nissan 370z nismo from DCH Subaru of Riverside. I have owned the car for just under 2 months now and this car has (and had) a plethora of problems. 1. Rear axle clicking sound and the DCH mechanic tried to give me the run around. I had to personally tell them what was wrong with the vehicle after I did quick google search. They fixed the problem. 2. Car would not turn on, would only go to accessory mode. Had to tow the car the DCH Subaru of Riverside. The dealer paid for the tow, but still this should not be happening. They finally found that the problem was the $1000 security system that DCH puts on all their cars, whether you want it or not. Take into account I live in Palmdale, which is a ways from the dealership and I had to drive three times to the dealership. Ultimately the problem was fixed. 3. As I was driving on the 5 freeway, the driver's side fender liner falls off and the passengers side was rubbing against the tire only being held by two zip ties, freaking zip ties!!!! 4. Lower right side of the bumper where the fender liner fell cracked. Now I have a cracked bumper and that's not the worst part. Getting home I lifted the car to see how bad the damage was and I noticed that the bumper had a lot of bondo on it implying that the bumper was previously damaged and it's integrity was compromised.( will provide a picture of this) DCH Subaru did not tell me this when I purchased the vehicle and know I'm wondering if the car really has a clean title as they say. 5. Now the most recent problem is that the car's brakes are making a loud (very loud) screech. The car doesn't even have 2500 miles on it so why are the brakes screeching? Now I have to pay $300+ for new finder liners and $1000+ for a new bumper because I don't want a cracked one. Keep in mind we are paying over $30000 for this vehicle, $30000 for a used vehicle! I would expect the car to be in peak conditions, but I was wrong. I've talked to them about these problems and they tell me to take the car over to the dealership and they will fix everything, but after my experience with the service department I have my doubts and I doubt they are going to buy me a new freaking bumper. Overall bad experience with this dealership and whatever you do, do not buy a used vehicle here, whether it a Subaru brand car or another brand. Their refurbishment of used vehicles is horrendous. read more

DCH Subaru - Car Dealers Near Me - Riverside, California

My husband and I recently purchased a 2016 Subaru Forester from DCH Subaru of Riverside. We had the pleasure of working with Matt Kraft, Gordon Lai and Amin Noori. Matt and Gordon gave us the necessary information to pick out the perfect car and Amin helped us finalize an awesome deal. Buying a car can be an arduous task, but at DCH Subaru of Riverside, they helped make it a smooth and easy transaction! read more

Bought a Subaru Outback from DCH Subaru yesterday and could not be happier with the car and the experience. Sal was easy to work with and didn't try to pressure us into doing anything. Very straightforward and professional. The same can be said about Amin in finance. He was very thorough and comfortable to work with getting the paperwork done in an efficient manner. As for the Outback - I have only had it for about 15 hours and I love it. If you are thinking about a car in this category you should take one for a test drive and give DCH a shot at your business. Good people. read more

I cannot be more happier with my Subie! And I couldn't have asked for a better salesman! Ali put the time and effort needed to provide me with the exact car I was looking for. He assisted me in every direction and consulted with his great management team to get me financing under the terms I was looking for. His attention to detail, commitment to customer satisfaction, and follow up lead to me purchasing with him. He went as far as test driving three different vehicles to assist me in finding what I wanted. He ended up selling me a Legacy and I am still ecstatic and jazzed about my new car. Thank you so much for everything. read more

They were able to fit me in quickly for an appointment when my car broke and were even able to supply me with a temporary car. Nick was especially helpful. read more

OMG!!!! This is the worst in world wide. Don't trust there quotation. There is so many hidden fees. They sent me price $26K and I was visit there then finally they add extra about $4K for so many reasons. You need to confirm, How many wheels in car? Is there steering wheel? How many sheets in there car? Check the windshield, breaks, radio .... Check all of parts..... I please go other dealer. read more

Ordered my STI at DCH after a failed order at Timmons of long beach. Placed the order through Daniel after he beat Timmons price. The process was quick and efficient once the car arrived. As a 20-something it can be hard to get taken seriously when you are interested in a 40k car and from the jump Daniel was always straight forward and took me seriously (unlike the guys at Subaru of San Bernardino). I love the car and how everything went, would purchase from them again, 10/10. Honestly can't say enough about how smoothly everything went but I will say this. While waiting 2 months for an ordered STI or WRX, the last thing you need is additional stress wondering about pricing and your dealer experience. You won't have any worries going to DCH Subaru of Riverside. Thanks Daniel! 40 miles on the odometer and I'm in love! read more

We recently drove just under 400 miles to purchase a slightly used Subaru from DCH. Alex and his team did a great job from the start to the finish. Highly Recommended. read more

Ali is great, no pressure, he just let us know about all of the features of the vehicle.

All I can say is skip past all the other salesmen and look for Ali Ahmed. Ali was extremely knowledgeable, extremely patient considering it was an evening purchase on a weekday. It was a close race between Puente Hills Subaru and DCH, but Ali made us an offer we couldn't refuse. Ali was also very courteous and best of all we loved his character the most. From all of my previous dealings with car salesmen I've always walked away feeling unimpressed with their personality and character. Ali has a very personable character, not pushy and not aggressive. We're extremely happy we were able to give him this sale. read more

This car dealership is so different than all the other ones I went to. They were straightforward, totally honest and transparent. I had Allen Abrantes help me, and not once did he or anyone else on the team try and push me to buy anything extra, they just let me know my options. I ended up getting a 2019 Forester, and loved that he explained all the different aspects of the car for me before I left too . Seriously cannot day enough. The difference between my experience here and the multiple other dealerships I went to while looking for a car- was like night and day. And I got a great deal! read more

WOW!! I came by this dealership to peek and at that time they didn't have much inventory. As we were leaving, Matt, manager, came out while we were already near our car to introduce himself. He was very friendly and didn't push just gave a business card and said call if have questions. It was very welcoming. 2 weeks later (July 9th) we went to the San Bernardino dealership since they are closer (see there review). We would not be bossed into purchasing car so manager walked away while my husband was talking. I decided to try Riverside DCH again since I remember how nice Matt was. The difference of customer service was insane. We went to look and left with a brand new car as Riverside offered a deal 100X times better for a 2017 Outback when I was looking at a 2016. It was unbelievable. Richard, the sales guy, didn't let us leave without knowing all the gidgets and gadgets. He was amazing at explaining everything and was very knowledgeable. Scott, the finance manager was on it. We were in and out with a brand new car in no time. Thank you Matt, your friendliness brought us back. Richard, your expertise made it easy to know it was the car for us and Scott, for getting the best rate and working with us. Doing Customer Happiness-- YEP-- that's what Riverside Subaru does. :) read more

My car was taken to Subaru riverside for a electrical door problem they had the car for two weeks and nothing was done, according to the guy I spoke to they couldn't find the problem they kept it another week and from the looks of it the car just sat there, I picked up the car today and got it back super filthy they didn't even bother washing it and now I have an air bag light on that wasn't on when it was dropped off, I've taken my car to other dealers for service or recalls and never really had issues with them, for being a Subaru dealer I would expect better service than that. read more

I got a 2017 Crosstrek three months ago and I love the car and the customer service so much that my girlfriend and I went back to purchase a car for her. This wouldn't have been achievable without our salesman, Ali! He was laid back, made us feel comfortable, and had some jokes. This time around I called him ahead of time and he was there waiting for us with great deals! I definitely recommend this dealership and Ali. And once you've made a decision on which car you want, Amin, the Business Manager does what he can to make sure you leave happy! read more

do your math do your homework things will not add up after they give you payments down payment and total on the vehicle Allen Infante will say we do not have markups or Market adjustment we ALL LIES read more

DCH Riverside Suburu's Internet Sales Manager has been non responsive to my follow-up questions regarding my original request for a 2020 Suburu Outback Touring XT under the Costco Auto Buying Program. After receiving a Costco Prepricing for a 2020 Outback Touring XT via email from Milton, I noticed a fictitious VIN so I asked again via email for the VIN that corresponds to the Outback Touring XT; after receiving the updated or corrected Costco Prepricing sheet, I verified if the VIN 4S4BTGPD5L3229631 correlates to a 2020 Outback; I did not find that VIN in DCH website. So I asked again via email if this was for an Outback Touring XT and if this is in transit or is it a dealer trade? In his reply, he said "I just wanted to touch base with you and let you know I have Gray ones that are no reserved. Do you want a Gray Limited XT or Touring.? Please let me know if there is anything that I can do to make your vehicle selection process any easier. I would be happy to even bring a vehicle to you for a test drive!" He was non responsive on my follow up questions. read more

Don't even come and bring your car here for any type of service. I had an appointment today for an alignment. It was for 415 but I was late about ten minutes. 0425 arrival time. Long story short, I was helped after waiting patiently because the guy who was about to help me was with another customer. One of the worker (Priscilla) made a comment just coz they don't want to help me anymore, "omg it's already 440." Gave me false hope over the phone that they'll be able to help me out even that late when I made an appointment prior. When Paul, who was helping me made a comment, "that is all we can do" regarding my request made me feel unsecured if they're going to do a sub par service to my car. I even reminded him that I had a bad service before in the past same place when I was promised to be notified about my car issues. Never got a phone call back. I even called them back to see what was going on. I decided to go to a better reputable mechanic. I am happy since. However, the only reason I came back here because the mechanic who worked my car said there is a recall with my car but the guy who was helping me here insisted there is none. I ask politely for them to check it by their mechanic but he said, "that is all that we can do." This place is going downhill since I had a good review here. Never again will I ever come to this place. I am not recommending this place. read more

I have to admit that my original impression of this automotive establishment was that it was dishonest and not up to par. I must now say that upon further inspection and engine diagnosis independent from DCH that my original opinion was not accurate. I appreciate the feedback from management which encouraged me to validate my assessment of this establishment further, and I now believe DCH to be forthright and honest. Keep up the good work. read more