Just had my furnace cleaned/serviced by Robert Welch, he was fantastic! He called before 8am (my…read morewindow was 8-noon) arrived a little after 8am and was done cleaning by 9am. He was friendly, polite, and answered my questions. Great job!

Their cleaning and servicing department is not timely. They do not provide phone or text updates…read moreto their customers when you have a scheduled appointment for them to come clean or service gas appliances. I have had 2 service appoinments with them and on both occasions, I have had to contact them to verify if and when a technician would be coming to service my appliance. The phone wait time is also too long and unacceptable.

Always the same 38 in my area self included that lose power. Infrastructure issues, lack of taking…read morecare of area where trees are near lines. Charging extra for storm events instead of upkeep. Inflated pricing on electric the past few years and quick to send a disconnection notice. Better have a generator in winter!

DO not EVER Give Green mountain power your Bank account to auto pay a bill they will charge you 2-3…read moremonths in advance always onetime payment I can only image the number of Elderly people they Scammed with this this payment scam. Not to mention it takes 5 mins for the page to ever open they even pay for Crappy servers to save money. Thats how much they don't care Rat company - a soldier

Fast, professional repair at reasonable prices. What more can anyone ask for?…read more We even got tips on how to do the repair ourselves next time.

Our town was built with not-the-very-best sewer infrastructure. That is to say, our 1960s sewer…read morelines were made out of tar-impregnated cardboard from a local paper mill. So everyone eventually needs Steve. When our basement sewer backed up, everyone told us to call him. I was skeptical, because Roto-Rooter franchises in other areas of the US are not the best. Plus, the estimate was high -- ~500 for the first 100 feet of cable, and ~300 for the next 100 feet if needed. But Steve was great. He made time for us right away, figured everything out, fixed it, and the final bill was less than his estimate. I think he is very good, professional, competent, honest. We are lucky to have him.

We switched to Simple Energy from Irving two years ago for oil and it was the best thing we did…read morehere in the Upper Valley. Make our yearly oil (pre-paid) contract which includes delivery for a set price throughout the season and also maintenance on the boiler that includes a cleaning. No hassles, great service, and one of the owners contacted me when I had trouble switching. He waved their requirement(s), sped up the inspection so we could, and been with them ever since. We have a System 2000 and it is important to have a certified vendor to services them. Lastly, their office staff is always ready to address any issue you have and make it right.

When I called to inquire about needed service, they insisted on a $400 DEPOSIT before any work…read morewould be scheuduled. Who would be foolish enough to pay such a fee to a firm they know nothing about?

The technician was excellent. He was knowledable, efficient and friendly. He explained everything…read moreas it was happening. I am so glad I found Jerm's. I will be using them for all my plumbing and heating needs in the future. Not only was the technician impressive, but the first phone call I made with Erin and those following were very pleasant and informative.

Matthew Townsend did a wonderful job of repairing and upgrading my plumbing today…read more He was very professional and helpful I recommend Jerms for prompt and quality work Thank you Dalene Washburn

During the extreme cold in Feb 2023, my furnace stopped working. After an hour wait on the phone,…read morethe oil company sent a technician who said the furnace was broken. The tenants had to move into a hotel while I desperately searched for someone to replace the furnace. I use Cota at our ludlow home and called the WRJ location to see if they could help. They were out within an hour and fixed the furnace. Needless to say, I switched over to Cota Oil to handle all my homes. Can't say enough good things. It's rare to find exceptional service. Thank you so so much. Ps. Our ludlow house also had heat problems and Cota was out 11pm at night to fix that issue as well. I've been using Cota and Cota for about three years and they have saved me on a number of occasions: frozen pipes, burst toilet seal, etc.

I have had Cota & Cota convert a range to LP gas, connect propane tanks and pressure test at 3…read moredifferent locations. Maxwell Parker has come out all three times. He is always very professional, polite and knowledgeable. It's always great to work with someone that clearly knows what they are doing.

The IOP is primarily facilitated by a person who seems seriously burned out. It seems input from…read moreclients has all been heard before and the facilitator would rather tell the same old personal stories and use tired analogies than listen. I got tired of being interrupted, not listened to and talked over during groups and dropped out. My LADC wasn't any better when it came to listening skills. I would be given assignments which were never utilized. Promises made by my LADC wouldn't be kept or they would be changed week to week. Counselors are self-righteous and lecturing. They also express opinions on client's mental health diagnoses for which they are not qualified to give. UPDATE November 2018: The counselors and administration at Headrest are so inaccurate in note taking and reporting to controlling legal authorities it constitutes malpractice or they are truly dishonest and unethical liars. Either way, if you are mandated to attend treatment avoid Headrest like you would the plague. They are incompetent and have taken a great local treatment resource with roots and a storied history in the Upper Valley and run it into the ground. It's a crying shame what they have done.

Simply horrible customer service! They act like they are doing you a favor by assisting you. Their…read moreidea of a joke: an urn on their sales counter with a sign that says, "The ashes of a customer who complained"! Really sorry that I bought a stove from them and will never, ever give them another dime from my pocket. Tried to buy pellets from them last year and called the day before checking on their availability. Was told twice that they had plenty of pellets. That night I shoveled out my utility trailer so that I could fetch the pellets, which was no small feat considering the winter we had last year. Next day, I went to get my pellets and was told I could only get 15 bags. When I objected, the owner basically yelled at me and told me that they couldn't keep track of who said what to a customer. Had they been upfront with me, I could have put 15 bags in the back of my SUV and saved myself a lot of shoveling. I'll burn oil before I ever buy anything from them again!

I considered this technology in the past but was intimidated and concerned it wouldn't be…read moreappropriate for my home in this climate. I was clearly wrong. The team at Kingfisher used a scientific approach to lay out all the pros and cons. (No cons as it turns out) I highly recommend using Kingfisher!

We had Kingfisher Heat Pumps install two single zone heat pumps and replace our heat pump water…read moreheater and couldn't be happier with the work they did. Hunter came out to do the site visit and we were really impressed with the modeling software he uses to right size the heat pumps. He has a great understanding of the Efficiency VT rebates and helped me every step of the way. We were only going to do the heat pumps but Hunter saw our leaky water heater and let me know about a rebate for the water heater which made it a no brainer. Scheduling was easy, they arrived on time and kept me updated throughout. They even solved an ongoing issue with the water pressure. These guys go above and beyond. Would highly recommend them for your heat pump and water heater needs!