Rymes was taken over by Superior Plus Propane. This review applies to Superior, although Rymes…read morewasn't much better. Terrible customer service. If you don't constantly call and hold their hands, you won't get anything from them. You have to do their work for them because they consistently fail to do their job and don't really seem to care. Their CSR's do not communicate with each other and do not follow up as they should. Given this is a service organization they have fallen terribly short of an acceptable level of service. Sadly, this seems to be the case within the oil and gas supplying industry. It's a bit of a monopoly and they all seem to have a "could care less, go somewhere else if you don't like it" attitude. If it were not for the good group-buy price we get for propane I would have kicked their six to the curb a long time ago. They have one service tech for our area, he is very capable and a good guy, "IF" you can get him! He came to our house to address a propane leak at our generator. He rounded the corner and said the installation was done completely wrong, and it was done by another Superior tech who no longer works for them. Good luck.

Worst customer service ever. Literally called them begging them to please call me back about a no…read moreheat issue AFTER they came and serviced it. Never got a call back. I called four times. Spoke with manager Ralph who said they would take care of it. Left him two messages afterward and he (1) did not take my call and (2) did not call me back.

No oil delivery on an automatic schedule - called one week ago to confirm, still no oil delivery…read moreand we are out of oil and have no heat. Terrible customer service.

Jerm's isn't cheap but it is reliable. Cody, the oil tech, was friendly and well informed.read more

When a new tenant was moving into our house, he found that no water was coming out of the taps…read more Billy O'Connell, of Jerm's was there promptly. He did an electrical diagnosis of the pump in the well (no problems) and concluded that the water line through the crawlspace had frozen. He heated the crawlspace, with his boss bringing a second heater to speed up the process. In less than two hours the line was thawed and water was restored. Billy was able to do a correct diagnosis and explain it to us, and fix the problem. We're very happy with Jerm's. And so is the tenant.

Fast, professional repair at reasonable prices. What more can anyone ask for?…read more We even got tips on how to do the repair ourselves next time.

Our town was built with not-the-very-best sewer infrastructure. That is to say, our 1960s sewer…read morelines were made out of tar-impregnated cardboard from a local paper mill. So everyone eventually needs Steve. When our basement sewer backed up, everyone told us to call him. I was skeptical, because Roto-Rooter franchises in other areas of the US are not the best. Plus, the estimate was high -- ~500 for the first 100 feet of cable, and ~300 for the next 100 feet if needed. But Steve was great. He made time for us right away, figured everything out, fixed it, and the final bill was less than his estimate. I think he is very good, professional, competent, honest. We are lucky to have him.

Stated they tries to deliver a piece of my mail and left notice and didn't do so. I am tryingto…read morereach the post office about this piece so I can pick it up and the can not even leave a message due to mailbox is full. Total bs that they don't eve really try or leave a notice at all. Not impressed at all. Have had this happen more than once. Think you need to get this straightened out ASAP. If youstates youleft a notice you should have left the notice in my mailbox. But I had nothing in my mailbox nor on my door. Someone was home all day on Tuesday. So no excuses for this to happen. 2 people will be home today so no excuses

They said they tried to deliver but could not do so...whatever this mans as I was home the whole…read moreday and there was no problem getting to the door. No slips left. Obviously they did not even attempt to deliver. I tried calling but no one can actually get through. I see other people have gotten status as delivery attempted. I am here to sat NO delivery was not attempted. Others have said could not access...that is a big NO also since I had no blocked area where they could not access the door. No way to even get a call to them. This is unforgivable. I can not even input my track number since I can not speak to a person on the phone and the automated system is a joke.

We had a really crummy experience with their Plumbing group. The plumber scheduled to come to my…read morehouse who had a "death in the family" which turned out to be his dog died I found that out later, but I didn't like being lied to a death in the family implies your wife or your mother or somebody. In any case they sent over a plumbing apprentice and electrical apprentice to do the job which they charged me an arm and a leg for they had to redo much of the work under the supervision over the phone from the plumber, who was supposed to be on the job. I know the details because I had disclosed that we have cameras all over the house for our business because we have a business and in one of our outbuildings. Every time there was a problem I called over to the plumbing department and said hey this has happened and the guy doesn't know what to do. It was just I want to say shit show but that's an understatement. PS that plumbing work failed and my son and his best friend fixed it as my son used to work for my construction company so I am very familiar with Plumbing. Naturally, we decided not to go back to Simple Energy because we were so disgusted with their work and because the dispatcher was so incredibly rude to me over the phone. He complained that I was spying on his worker while the worker was at my house and I just closed it. I had cameras and of course the cameras are monitored so hello. What he was mad was is that I knew he sent me someone who was really not qualified to do the work . In any case I had put this ridiculously bad Plumbing experience behind us when today a Simple energy propane truck drove through my backyard after delivering Propane to my next-door neighbor. I called Shawn at Simple Energy And said this was not acceptable especially because the driver didn't see me and almost hit me and our puppy as he zoomed through my backyard. You can't trespass you can't drive across my yard, especially if you're not delivering to me two strikes against the company. I don't know if they hire bad people or what but all in all I'd say I had a crummy experience.

Always accommodating, helpful and integritous. Great emergency service when in need!…read moreWill do estimates

During the extreme cold in Feb 2023, my furnace stopped working. After an hour wait on the phone,…read morethe oil company sent a technician who said the furnace was broken. The tenants had to move into a hotel while I desperately searched for someone to replace the furnace. I use Cota at our ludlow home and called the WRJ location to see if they could help. They were out within an hour and fixed the furnace. Needless to say, I switched over to Cota Oil to handle all my homes. Can't say enough good things. It's rare to find exceptional service. Thank you so so much. Ps. Our ludlow house also had heat problems and Cota was out 11pm at night to fix that issue as well. I've been using Cota and Cota for about three years and they have saved me on a number of occasions: frozen pipes, burst toilet seal, etc.

I have had Cota & Cota convert a range to LP gas, connect propane tanks and pressure test at 3…read moredifferent locations. Maxwell Parker has come out all three times. He is always very professional, polite and knowledgeable. It's always great to work with someone that clearly knows what they are doing.

No one there! NOT a FUNCTIONAL POSTOFFICE!…read moreNo mailing any packages from here sadly !

stay away this place is not worth the price at all the tubs break the foundation leaks the floor is…read morea piece of plastic that rips with just your washer running and they want almost half a million for it and they will do nothing to fix anything after you buy the home be aware dont buy here and tell all your friends not to buy here i live here and i had nothing but problems with them as well as our neighbors.

I give my highest recommendation to Dan and the rest of the team at Fecteau Homes. From the moment…read moreI set foot in their office, they were consistently friendly, responsive, and informative. As a first-time home builder, I felt like they gave me all the tools I needed to confidently zero in on a plan that suited what I was envisioning in my head as well as the budget that I was working with. At no point did I feel like I was getting a sales pitch on ANY aspect of the process - this is a zero-pressure group that leaves you comfortably in the driver's seat. Before reaching out to the Fecteaus, I had explored other modular dealers and been left wanting, and when I saw all the glowing reviews online for Fecteau Homes, I had a good feeling that they would be different. I'm happy to report after having worked with them that all those five star reviews were borne out in my own experience, and I'm happy to include my own recommendation among the praise for this great group of true professionals.