This is unlike any dealership I have ever experienced - and I mean that in the BEST way possible. This team has created an atmosphere and experience that defies the stereotypes. I was recently in an accident and my beloved 2007 Wolfsburg Jetta was totaled. I knew I wanted another Jetta and had some specific wants in my next purchase. I went to my local dealership, told them what I was looking for. They were very UNhelpful and tried to push me into vehicles I did not want or could not afford. I went home, googled VW dealerships within 500 miles of me and found the Dean Team Ballwin. They had the exact Jetta I was looking for and in the price range I wanted. I called them the next morning and received a very warm and welcoming response from Carl, who immediately made me feel at ease with his honesty and genuine customer service. He took my information over the phone, discussed the particular car with me, sent me the credit application via email and took my offer to his sales manager. Within 1 hour, I had the entire deal taken care of. I arrived at the dealership 2 days later to sign the paperwork and pick up my car. They were just as awesome in-person and were extremely helpful in teaching me how to use the new Bluetooth technology! I was at the dealership for a total of 1 hour. I live out of state and 4 hours away, but I can definitely say the next time I'm looking for a car, I'll start here first. Carl and everyone involved has been truly exceptional. I can't say enough nice things about them and have told everyone I know that it was more than worth the road trip. I love my new Jetta and truly enjoyed my experience with the Dean Team Ballwin. THANK YOU! read more

My husband and I came to the Dean Team Subaru, because we were considering buying a new 2014 Forester. I was trying to determine which vehicle would fit me better - a Subaru Forester or a Honda CR-V. After test driving a Forester at another dealership, I was fairly convinced it was going to be the right choice for me. We came to Dean Team in order to see what they had in stock. When we arrived, they had the exact vehicle I was hoping to buy. James came right over to help us. He explained the symmetrical all-wheel drive and showed us a video about it, further convincing us of the quality of Subaru. It took us some time to negotiate, but he and sales manager, Matt, were willing to meet us at a price we could afford. I actually called around to a couple of other Subaru dealerships, but they were unable to negotiate with us on the terms we wanted. After talking with the other dealerships, I realized just how much the Dean Team is willing to work with their customers. I got the vehicle I wanted at a decent price, with all of the exciting options the Forester Premium has to offer. James put in a lot of time and effort to help us and even stayed late after we purchased the car to make sure we understood how to use everything. Dustin helped us with finance and got us an even lower interest rate than what was initially quoted! Everyone was very friendly, professional, and flexible. We are so pleased we bought our new Forester from the Dean Team! read more

I don't usually take the time to write reviews, but I wanted to make sure if anyone is thinking about getting a new vehicle I would recommend at least stopping by and asking for Jason Moore. I absolutely hate stepping foot on dealer lot, but this experience was so seamless I thought I would share my experience. I just left the dealership where Jason met me on his day off to deliver my vehicle. When we were there last week everyone that crossed our path were professional and courteous. the GM Phil Dean was walking the floor and took the time to stop and talk to my family and really made the experience more comfortable. Jason went above and beyond, and my wife and I are extremely happy. I was given what I thought was the best deal, and I was given what I asked for on my trade. (Which I think was generous). I also met the service manager, Eric Harrleson, who I found to be honest and pleasant. Time will tell, and if I feel like I was treated unfairly I will certainly be back here to retract this review, but so far I honestly couldn't have had a better all around experience. I even dreaded the walk to the finance office, where you (I) always feel taken advantage of, but it was laid out exactly the way it was told to me, the extended warranty, obviously, was offered but when I declined that was it...no haggle, no debate, conversation over. I had such a great experience, honestly probably the best experience buying a car ever and wanted to share. Scott C. read more

I guess things must have improved in the last couple of years (according to the reviews here). My wife and I shopped at the Subaru side and had a fantastic experience. Shawn Gibson was our salesman, and he was just plain awesome. When I first visited, he told me about the vehicles, and he obliged my request to test drive a Crosstrek and Legacy just to make sure the Outback for which I originally visited would be the right vehicle for my wife and me. He didn't pressure us for anything and was super easy to deal with. It may not be everyone's cup of tea, but I liked that he didn't sit in the back of the car trying to point out every little thing in the car that he learned about in salesman class; instead, he let the car sell itself. We came back the next day with the intent to buy, and we were greeted kindly when we walked in the door, and the Internet Sales Manager even remembered us from the day before and got Shawn for us. I haven't dealt with the service department, but the sales department was definitely nice to work with. The finance department was great and while the extended warranty was offered, it wasn't pushed. I'd happily buy from here again. read more

***Jason Moore was very helpful (considering he was out recovering from surgery) when the Dean Team wasn't able to find the car I made an appointment to see. I'm a little disappointed that I didn't hear back from Jason after he said he would track down the vehicle and let me know if it was still available, but he did go out of his way to lend a hand. This review DOES NOT reflect his service rather than the overall dealership.*** The morning of my appointment I received a text from Jason letting me know that both vehicles I inquired about were ready for me and that John Biermann would be helping me out. However, when I arrived at the dealership there was only one vehicle pulled up and John acted confused about the other one (which I was more interested in). I cancelled two other appointments because I was sure it was the car for me, but I'm assuming no one ever found it since there was no follow up. It's kind of bizarre that it mysteriously disappeared within 3 days and that there are still listings up. Make sure the vehicle you're interested in is prepared (not just available in the system) before wasting your time/energy. read more

I did some homework, knew what I wanted to buy, knew what I wanted to pay and had a loan secured. I didn't want to waste time, effort or money. I just wanted a fair deal and someone to deliver it as easily as possible. Sounds simple, but that was clearly not the case with some of the car dealers closer to me. I was frustrated with the whole "buying a car" thing and was about to send my husband out to strike a deal and save me the hassle when I saw a car I liked on DEAN TEAM'S website. I inquired via email about the vehicle and was contacted the same evening by both the internet salesman, Tony, and the manager. Tony was great -- he sent a video of all the Impreza's on the lot so I could see their selection and then emailed me a great price on the one I liked best. The car was ready and waiting at the front doors when I arrived the next day. Very Friendly and relaxed atmosphere! We love our new car... Thanks for making it a fun experience for me and the kids Tony! P.S. I will be back to trade up for the WRX STi ;) read more

I had a great, stress free experience buying my Outback from Dean Team Subaru. I was fortunate enough to have Carl Schaeffer as my salesman. Carl was great to work with, He listened as I explained what I was looking for in a car and came back with several suggestions on models. As we test drove, he explained the features of the car but again, he listened to what was impotant to me and explained those aspects of the car in great detail. He is knowledable and confident about the models that he sells. I left after the test drives feeling I had a great deal of information and could make an informed decision. I called later that day with additional questions and Carl quickly emailed me the information I requested. I came back a few days later and bought my car. I switched to Subaru after driving Volvo's for 27 years. Picking up the car and going through the financing went smoothly as well. I highly recommend Carl Schaeffer if you're looking for a pleasant buying experience without all the typical salesman talk and pressure. . read more

Overall fantastic experience with Mark McNulty at Dean Team! I must say I was dreading the whole experience due to previous purchases at other dealers with other salesmen. This time around was the total opposite of what I expected. Mark was so friendly and patient through all of my indecisiveness. Throughout the entire process, Mark maintained his professionalism, never made me feel rushed and never engaged in any pressure tactics that I've encountered at other dealers. He took plenty of time to answer all my questions, made sure the car I purchased was just right for both my lifestyle and budget and then showed me how to use the features on the car. I've never had a salesman take the time to show me how to use the options on my vehicle... He even blue toothed my phone for me! Definitely an all around great experience! Dean Team and Mark McNulty have absolutely earned my business for future needs! Highly recommend these guys if you are in the market for a Subaru! read more

After being referred by a friend whose family has purchased multiple cars from Dean Team, I just purchased a Subaru Outback from sales person John Ostlund. John worked up specific pricing for me on five different vehicles, and he was willing to have all five pulled up front and ready for me to test drive. He was friendly on the test drives I did, and I felt very comfortable driving the cars. Once I chose what I want, he helped with the financing and showed me all the cool features of my new car. I am so excited! Did you know you get to use their carwash free once you buy the car? That's a fun perk. I'm sure I'll wash it once a week because it's SO beautiful! They made a new customer into a loyal customer in no time. I highly recommend this dealership and Subaru in general! (I would say I'll be back, and I will eventually, but Subaru has a history of lasting forever, so it may be a while before I buy again - which I will. I'd send any of my friends, though.) read more

I am amazed to see negative reviews of this place! Absolutely astounded! I was so happy with my experience here, that I returned to purchase a second vehicle, and even brought my brother, and my Mother to purchase their cars as well! EVERYONE involved in the process went ABOVE & BEYOND to get me the vehicle and terms that I wanted. The manager Matt Kuhn, and salesman Tony were phenomenal. They diligently looked for the specific Impreza I wanted, and even special ordered it from another dealership. They work HARD to get you what you want, and that makes a difference to me. They were honest and upfront about things every step of the way. This dealership by far **provides the epitome of customer service!!!** Do not listen to negative comments about this place! If it is good enough for me to bring my family members and to return for a repeat purchase, they have definitely earned my trust! If you are going to buy a car, I HIGHLY recommend Dean Team Subaru! read more

I am so happy we decided to use Dean Team for purchasing our first Subaru. Everyone was so friendly and professional and always willing to answer any of our questions. The first reason we decided to go with Dean Team over Lou Fusz was because of the overnight test drive which was very important to us. They were also more than happy to search all over for the perfect car we were looking for. Once we decided on the Subaru that was perfect for us they were willing to stay late for us to be able to finish up all of our paperwork. And the most impressive thing of all was that we received an email the day after signing all of our paperwork saying that we would be able to get a full point lower on our interest rate from a different bank! Not every place would be willing to do that so it is greatly appreciated. We will definitely be going back to Dean Team when we are in the market again! read more

We love The Dean Team and our experience in buying our new Outback there. From the moment we entered their door it was exactly what I would call a perfect experience in an honest, caring, relaxed, and professional business done the old fashioned way with no need to haggle. The original price was lower than others and they stuck to it and never tried to increase it. They didn't need to make us get another price 1st and come back! Halleluja!! Our car came far earlier than we had expected exactly as we had ordered at a price significantly lower than any other dealer. I still can hardly believe that in this hurried world such a personal experience with this level of integrity exists in buying a new car. We drove further but got so much more for our money. Thank you Tony and all The Dean Team! read more

We had an excellent experience at Dean Team Subaru in Ballwin, MO! We had a great experience working with JD Daugherty. He was very thorough and patient with his review of the details about our new car. He was very knowledgeable and helped us like a good teacher would. He patiently took me and then my wife on our own separate test drives. He let the car sell itself. There was no high pressure in the sale or in the negotiations. He made sure that we learned how to work all the many accessories. He was personable and friendly. We enjoyed talking with him! He went above and beyond our expectations! The financial manager was patient and helpful. The detailers did a thorough job. We had a great experience and love our new 2019 Ascent! We highly recommend JD and the Dean Team! read more

It was by far the most pleasant experience of purchasing a new car If you are Looking for a new Subaru go see CJ at the Dean team in Ballwin. he was the polite, courteous, listened to everything i had to say. and even though it was past closing time he took the time to show me some of the features on my new Crosstrek. i would recommend this man to everyone looking for a vehicle. on the other hand the finance person, made it a point to let me know he wasn't at all happy about being there late. And wasn't knowledgeable about the interest rate specials they were running. So you'll want to do your homework before you get to finance. Had i not already known about the .9% special he would have had me paying 4.9. so again know your interest rate specials before you get to Jason read more

After posting my frustration from my recent visit I was contacted by Tom Gould, service director almost immediately. He took the time to call and understand my concerns and took it upon himself to make sure that every step was taken care of. I also appreciated that not only was he making sure my car was fixed, but the technician who worked on my car drove my car home over the weekend to make sure no other issues came up. Taking this extra step that they didn't have to made me feel confident I was getting the best service for my car. I was also given a loaner car to drive while my car was in the shop. I believe in and support customer service that turns around issues and resolves them above and beyond. I will definitely continue to be a customer here. Thank you Tom! read more

Dustin Westhoff is our hero for the month! He absolutely went the extra mile for us by searching the entire VW inventory around the country for a 2013 Passat with the particular exterior/interior color combination we wanted and finally found it in Texas. He's a very polite and patient guy with a good sense of humor. After we signed all the necessary paperwork to seal the deal, Dustin, very precisely and patiently, trained my spouse and I on all the systems (security, climate control, navigation, media, etc) in the Passat. He answered all our questions and reassured us that he is always one phone call or email away in case we have any other questions as we start adjusting to driving a new car. Thank you very much Dustin and thank you Dean Team of Ballwin! The Taylors read more

Yesterday I purchased a new Suburu Forester from salesman Adam Smith at the "Dean Team" Suburu dealership on Manchester Road, in Ballwin, MO. We were on the fence between several similar cars, but after test driving the Forester (quite ride!), liking the appearance, and thinking the technical features were just right for us, we quickly became more interested. But is is still hard to commit to the big purchase, and we don't often purchase cars. Case in point being that we were moving on from our 2001 Toyota Highlander, a larger and much more expensive vehicle, which we had enjoyed. We worked with sales representative Adam Smith and he was very low key, patient, and helpful. So much so that I signed-up with Yelp! just to provide this positive review. read more

"Deanteam Subaru is simply outstanding. From the moment I stepped foot in their dealership, I was greeted with warmth and professionalism. The knowledgeable and friendly staff guided me through the car-buying process with ease, helping me find the perfect Subaru that fit my needs and budget. Their commitment to exceptional customer service left a lasting impression, as they showed genuine care and willingness to go above and beyond. The entire experience, from test driving to financing, was seamless and stress-free. Dean Team Subaru truly embodies integrity and transparency in their dealings, creating a trustworthy environment. I highly recommend Dean Team Subaru for anyone in the market for a Subaru or in need of top-notch automotive service." read more

I wanted to write a small review as i am waiting here for my car to get detailed. I just purchased a 2012 VW Jetta from the Dean Team in Balliwn. I just wanted to say it was refreshing to come to a dealership and not be uncomfortable in the least bit. My salesman Scott Roberts was great to work with and it was actually fun. He was very tuned in to what i was looking for and my needs. He also listened and gave me options which was very nice. I had been to a few dealerships and the Jetta was my favorite but Scott and the staff was a huge factor in me buying tonight and from this location. I just wanted to say this is a place i would send close friends and family without reservations. Thank you Scott, Phill and Richard i could't be happier. read more