Do not even consider these scam artists! Needed 3 70's light fixtures replaced and they gave me a quote of $4,400 dollars!!! The company we ended up using, charging $360.00. I think Dear Services should be investigated and shut down. My concern is for elderly folks, who fall for their BS. I can't remember a time I have experienced such a sham operation. read more

Couldn`t be happier. Tony was very knowledgeable and went right to work. Completed work quick and didn`t leave a mess. No doubt I`ll use them again. read more

There was a small leak underneath my sink. They were the only ones available the same day. They came in and diagnosed the leak from my garbage disposal and told me I would need a new one which would cost over $1,100 -_- they told me I can purchase a new one and they can install it which would be $460 (the cheapest option) so I went with that. It took 2 hours for them to install it even though they said it would be a 40 minx max job. But whatever as long as its done right. As soon as the guy left it started leaking again so I chased him down and he was able to "fix" it then he left and 20 mins later it started to leak again. Ridiculous! I called the customer service and they told me they would give me a call tomorrow. Tomorrow came but no calls from them. I called them back the next day and no callbacks from them then I call back again and I get angry. Finally, they sent someone over two days later. The new guy was good and was able to diagnose it within a minute. He said I did not need a new garbage disposal. The pipe was leaking. he just used some elbow grease and tightened the pipe which solved the issue, but meanwhile, I had to buy a brand new garbage disposal and they scammed me out of $460 because clearly, I didn't need one. By the way, I still have not received a call from their manager. I called back two weeks after this incident giving them enough time to contact me on their own, but they did not. I asked what they will do about this and they said they would call back. Today is been another full week, but no calls from them. What a joke of a company. No service whatsoever. read more

We had a heat pump and generator installed. They put the generator right next to our bedroom wall. It is so loud it sounds like a semi truck. We asked them several times if they could move it because we were unaware that it was so loud and we didn't want a generator next to our bedroom. Once they were paid, they never responded back and gave us no more customer service. We called several times and they always said, Oh, we will get back to you. Never called back. Also when they installed the heat pump we had to call back because there was hissing in the house and it wasn't done correctly. All in all. I would recommend this company. They seem all about the money and not about customer satisfaction. read more

I was recommended to DEAR by my HOA's community manager, so I called them up to put in a mini-split heat pump system in my condo. The saleslady they sent out, Robyn, flattered and pressured me, and I fell for her sales pitch and agreed to the pitch. The price seemed a little high at the time, but even more so when I looked around (turns out $24,000 to install three heat pumps is a lot more than normal). Additionally, they told me that they had worked other units in my complex before and getting HOA approval would be a snap. So I wrote a couple checks and told them that once HOA approval came in we could go. A few weeks went by and my HOA didn't respond to my requests (putting the lie to the assurance that they'd worked with my HOA before!), but DEAR went ahead and cashed one of my checks without clearance to do any work. I called the saleslady and she refused to help me at all. I kept pushing on my HOA and eventually they rejected the architecture request for mostly legitimate reasons that I wasn't previously aware of. I ended up having to call my bank's fraud department to get my money back since DEAR had clearly established they wouldn't be reasonable with me. Don't call them. Don't talk to them. Don't even get a quote from them for comparison purposes (they'll charge you $99 for that! and they won't have a competitive price anyway). Avoid DEAR at all costs. Use anyone else instead. I didn't read the negative reviews of them until it was too late. I only hope that you, the reader of this review, still have time to avoid them. (also, despite what the yelp info says, their staff did NOT wear masks) read more

Go someplace else. Do not be stupid like me ! The bad reviews are real. I hired them to install a new furnace and heat pump. Spent $25K The salesman was pushy and promised excellent customer service. After the heat pump install the county inspector came out and told Dear Services that the location of the heat pump was not within code and had to be moved out a min of 10 inches from the wall. The technician came back out and USED A 2X4 BETWEEN THE WALL AND HEAT PUMP to move it out without disconnecting or bending the pipe. I told him it was not acceptable and I wanted the piping to be pulled against the wall down to the ground and over because of the likelihood it would be damaged, I have trees overhead. Dear Services never sent anyone back to fix it. I called several times, sent pictures. I was told by Larry their HVAC manager that oh yes we will be out Friday between 8-10 nobody shows up. I call and they say oh it was 8-12 again nobody shows up. I call again and now I have been rescheduled for Saturday. I call Larry again and he tells me some BS about they will be out between 8-10, once again nobody shows up. I call and you guessed it, oh it was between 8-12. I wait again and nobody shows up. Nobody calls, no one answers their phone. Once again I wait all day and nobody shows up even though they keep telling me the technician is still going to show up that day. THEY HAVE NO CUSTOMER SERVICE SKILLS THEY WASTE YOUR TIME AND DON'T CARE GO SOMEWHERE ELSE read more

Called for them to repair a tripped breaker. They came in, did not do any real checks of the outlets or wirings and quickly told me that my entire panel must be replaced and the cost would be 27K with discounts. They used scare tactics by calling my house a burning risk and told me that every line in there was overheating. The guy went as far as to say that I should not use my sewing machines because the panel was overheating and my motor would be fried. He also said that if I want a generator for the house, my panel can't even handle it safely. They also pressured me to commit before I could get other quotes. They also played typical salesman tactics with me. When I asked them why they can come quickly when other companies all seem to be booked up, they specifically said that they are bigger and have over 100 people that can do work. They also demanded half of the quoted price. They got me to sign "contracts" on their IPAD and never sent me a copy. Then, I searched the state contractor website only to find out this company has a long list of violations including using unqualified person, failing to obtain permit, and not paying more than three citations. Some of these remain unpaid from 2020 and 2021. Also, per their workers comp info, they employ less than 50 people for Q1. I immediately called the company and asked for a copy of the contract as well as demanding cancellation as they clearly concealed material information about their standing as well as their ability to perform the work. The lady on the phone promised to send a copy of the contract but she never did. But the tech guy who gave me the quote quickly called back and refunded me the money. He still sounded earnest and also said quickly oh, you can always cancel in two days. I was able to hire another honest company who sent real electrician over that night, who confirmed that my panel was in perfectly fine shape and my problem also had nothing to do with the panel. The repaire was completed with a few hours of work and no panel repair was needed. This company, certirfied to sell and maintain Generac also confirmed with me that whoever told me I needed a new panel to install a generator either is incompetent or is simply lying. I also had a different company come since Dear Services for generator quote and they also said nothing about needing a new panel. I also found out that even if a panel replacement were needed, 27K would likely be 3-5 times of the real costs. This company preys on people and is commiting consumer fraud. read more

A tenant called me at 7:00 PM explaining the furnace in my rental property went out. I didn't want my tenants to suffer in the cold so I tried contacting numerous residential heating companies to come for an emergency assessment of the situation. I called DEAR Services who was quick to dispatch a technician to the home the next morning. At 8:00 AM I received a call from the technician stating he was on the way to the rental home to perform an inspection. After a few hours later he calls me back explaining that the heater needs to be replaced due to such old existing unit. Makes sense, the old heater furnace was over 40 years old. He explains that another technician will arrive by noon to do an estimate based on the options I have. Second technician arrives during the lunch hours and explains the different options, models, etc I can chose from. They can have a technician to begin the installation the next morning. I ended choosing a new furnace which ended costing over $4,000.00 including parts, labor, and a 10-year warranty. No problem there, I just want my tenants to have heat in the home. Next morning the technician calls at 8:30 AM to tell he is on the way and that he will call me later in the day when he was done with the installation. I call at noon to see if the technician had an estimated time of completion, no answer. By 3:00 PM I had not heard back so I called my tenant to see if the tech was still working on the home. The tenant told me the tech had left the home but also left the wires to the furnace exposed and unfinished. They still have no heat. I called DEAR Services and spoke to their representative explaining the situation. Dispatch will contact the technician to see what's going on as they have no further details or notes left by the tech in their system. I never heard back. 5:00 PM hits and I get a call from a different technician explaining he is going to the home to do electrical work. He told me the previous technician ran into some technical difficulties so the electrician had to be called in. By 8:00 PM I tried calling the technician but his number directs me back DEAR's main dispatch. I asked dispatch if the electrician had completed the the job yet, again dispatch did not have any further information to share with me and told me they will have the technician contact me when he finishes. By 10:00 PM I call the tenant who told me they have heat in the home and the technician had left. To this day I never got a follow up during the installation or even understood what technical difficulties they ran into. Because as a homeowner/landlord I like to keep notes on exactly what was done. They are quick to sell you a job. They did the job, hopefully it is correct, but their communication is most definitely lacking. Will I experience the same issue if I need their work warrantied? read more

I'm not usually one to write negative reviews, but DEAR Services absolutely deserves one. I called them to come out when my Air Handler stopped working. While I was in the phone, not once was any service fee quoted or even mentioned; I should've taken this as a big red flag. The service man came out the next day and told me my transformer was blown and that to replace it would be $700, but he suggested replacing my whole system for $7,750. I told him I could replace the transformer (literally connecting a couple wires) and that I'd call them if I needed further help. He then proceeded to charge me over $150 for coming out, something that had never been mentioned or quoted before whatsoever. As he left, he put a DEAR services advertisement sign in my yard without even asking. That evening, I went to a supply house to find the part and they told me the part I had wasn't even a transformer, it was something called a choke. I went back to the air handler, found a wire that was causing a short, put some electrical tape on it, and replaced the fuse... Everything started working. I called the project manager to tell him that his technician was wrong, didn't even know the parts of the HVAC SYSTEM and asked for at least a partial refund. He told me he'd look into it. Since then, I've texted him multiple times with no responses whatsoever. No excuse for that. I asked another company to quote me on a transformer change or new system and they said they'd charge $250 or $4500 respectively. Moral of the story- these guys don't know what they're doing, charge way more than they should (pretty much rob people), and have no communication skills or respect for people. Go somewhere else, save some money, and avoid dealing with this awful company. read more

DO NOT DO BUSINESS WITH THIS COMPANY!!!! They wasted a 4 HOUR window of my time! (this was just for a consult/quote). If this is how they do business and a first impression. RUN!!!!!! read more

This review is for Dear Services plumbing/sewer services. Yikes. I had an overflow issue caused by a backup in my mainline sewer. The Dear Services operator on the phone quoted me $84 because "they were having a special". When the plumber got there, NOPE, guess what? That special is for your internal pipes... not your mainline, and your mainline blockage removal will cost you $450 plus tax. WTF??? I went ahead and paid that because the overflow had already caused significant damage to my new hardwood floors. Then--they triage the mainline by using their camera. When I asked for a copy of the video--they asked for $200, just because it costs money to upload the video to an external server... blah blah. Sorry--I work in Technology and that just doesn't fly. Total rip off. Then they quote me $6,800 just to excavate a small section of my mainline so that they can hyrdojet the pipe to FIND the issue. That was over six thousand dollars with NO promise of an actual fix. Whatever the fix would be, they would be charging extra. I asked another plumbing/sewer specialist to come check the next day, and they came and did another camera check, found the specific areas of trouble and even marked it in my yard for me... a service that this local service provided me for FREE. They also quoted me a replacement of my mainline for only a small percentage more than Dear Services was quoting to excavate and do further triage of the mainline pipe issue (which would also cause quite a bit of damage to my yard and walkway..which I am sure they would offer to fix with other Dear Services for a substantial amount of $$$). Ladies and gents, Dear Services is a large corporation and they do not look out for the little guys. Don't use them unless you have extra cash to throw down the drain (literally and figuratively). read more

I called them out because the light went out in my family room and changing the lightbulb didn't fix it. Also 1 outlet in the same room didn't work the day before. The guys that came seemed professional. Shoe covers, masks, etc. They wanted to see my panel after they looked at the light switch. Then they got 9n this whe tangent about how I need to get my panel replaced asap so my house doesn't burn. Okay. My electrical knowledge is lacking, but they were acting like I had knob and tube wiring and had already had a fire or something The quotes I got were 7k for a new panel, 1.5k to dx what's going on in my family room, etc. No quote for what I called them here for, the light and the outlet. I noticed after they investigated they went to their truck which is normal, but they stood right outside my house talking for 5 min first. I'm sure when they quoted, tho look on my face was . He asked me if I had sticker shock. Well, yes. I had no idea about replacing my panel, but a 10 second Google search let me know that 7k to replace a panel in a sub 1300 sf home is ridiculous. Like x3. Then he asked if i had sticker shock and I to him yes. He offered about a hundred a month FOR 10 YEARS. NO, SIR. then HE ASKED ME WHAT MY BUDGET WAS. to me, asking my budget equates to asking how much I can afford to be overcharged. They balked when I said I would get other quotes. I'm trying not to let my mind go there, but I've had 2 other quotes for the whole shebang for 3ishk. Well under 500 for the light and outlet, 2kish for the panel. Reading other reviews, and seeing them balk at me getting other quotes, I'm less than impressed. I'm a single female homeowner. Not an idiot. Do better. read more

December of 2022 and we are having an air flow and heating problem... basically our heat wouldn't turn on until the middle of the day. Called them back, they sent a technician out and diagnosed the problem as our Nest thermostat not working with the system and selling us one of their thermostats (a Honeywell T6) for $700. We were still having air flow problems after the thermostat replacement, so I called the next day and asked for them to come back out. They said they'd come out the next day (Friday) that was cancelled, rescheduled to come out Monday (cancelled), then rescheduled for Tuesday (cancelled), then they finally came out on Wednesday. The tech showed up and told me we might have a leak in the freon again, turns out we didn't, then he figured out there might be a problem in the crawl space with the flex duct. He crawled under there and showed me the problems, then told me he needed to call his project manager (Johnny). What proceeded was 100% a high pressure sales tactic. Johnny came and went under the house, told me the exact same thing the tech did, then "crunched" some numbers and gave us an estimate of $14,100 (with the 15% discount) for 12 runs (even though they said they were charging me for 10, to "give me a break"). We balked at that, then Johnny felt it was necessary to get his boss, David (same guy that came out during the summer), on speakerphone in front of us to tell us how much we needed this and get us on the schedule to do the work. While David was on the phone I asked that since the thermostat wasn't the problem, if we could get a refund for the thermostat that was sold to us... they agreed and "worked" the refund into the estimate bringing it down to $13,395.06. We told them we needed to figure out where the money would come from and if we could afford financing it and to give us a couple days, to call us on Friday. Johnny called me on Thursday to ask if we had come to a decision, I subsequently told him no and to call me on Friday at 5pm. We ended up having another company come out on Thursday, after Johnny called, and give us an estimate for $6k. Friday rolled around and DEAR's call center called me and asked if I was still willing to talk with Johnny (weird for them to call in representation of Johnny and ask if I was still willing to talk to him), I responded yes and they subsequently told me that he actually wanted to meet in person at 5pm... sure. Johnny didn't end up showing up until 5:45, not a huge deal because I was home alone. Once again, the high pressure sales tactics started and he asked me when they could get started. I asked him if before we talked about that if I gave him the thermostat that night, if I could get a refund. Again he got David (the owner) on the phone to ask him about that and I was told they could work it into the deal then refund my credit card, (I'm not sure what there is to work into the deal if I just want my credit card refunded because of interest), and I balked eventually getting a response in line with "there's nothing I can do now because accounting is gone, so we can revisit it on Monday"... whatever, the conversation ended and the phone call was ended. After the phone call ended, I informed Johnny that we would not be hiring them to do the work that was quoted. I told him that I still know people in the HVAC industry and I was told it shouldn't cost more than $5k, he asked me who quoted me that, I told him no one, just that people I know in the industry told me that. In a whirlwind he is telling me that everyone has a buddy or an uncle Larry that can do it cheaper, but not correctly like us (DEAR) and he got David on speakerphone immediately to tell him that we wouldn't be hiring them to do the work and I told them that I thought the almost $14k estimate was overpriced and I told him the same thing I told Johnny about knowing people in the industry and David essentially repeated what Johnny said. David also mentions that he is the one with 30 trucks on the road (I don't care). The high pressure sales continued because they tried to lower the price of the estimate, and they they did lower it to a rock bottom price of $12,500, to which David eventually hung up and Johnny tried to tell me that the $12,500 spread over 15yrs is a good idea because it would be done correctly and once we paid off the other stuff we could up the payment and pay it off quicker. I told Johnny that we had other projects planned like windows and siding, to which he told me that air is the most important (can't have efficient air flow without windows that operate correctly). I finally told him that we did have someone come out Thursday night to give us an estimate, to which I gladly showed him, and he tried to be insulting and ask if they were licensed and insured, to which I promptly pointed to the license number on the estimate. Not the whole shpeal 0/10 do not recommend. read more

I cannot be happier with Dear Electric! I had to replace the bathroom fan with a more powerful unit instead of the contractor grade unit came with the condo. I scheduled the replacement work thru Amazon Home Services but they messed up and my appointment did not reflect on Dear Electric's side. When the scheduled appointment time passed, I thought Dear Electric had a no show so I called Amazon Home Services and eventually got in touch with David from Dear Electric. He explained that they do not have my appointment in their system but would try their best to accommodate me in that day. Eventually I got my bathroom fan replaced under short notice to Dear Electric and their staff that I had the chance to talk to were all very friendly and apologetic even though it was not their fault. I would definitely recommend Dear Electric to anyone looking to do some electrical work! read more

Hot water tank died over Christmas holiday dear service came on Monday the 26 and fixed everything and then returned to check the bathroom sink and got that runnin. we appreciate the extra mile that they went read more

AVOID AT ALL COSTS IF YOU VALUE YOUR TIME I need an entire house remodel. I wanted estimates from Dear for re-wiring, re-plumbing, and replacing the HVAC system. The plumbing estimate was more than 3x that of the next lowest estimate. Not only that, but they failed to break down the costs in any real intelligible manner. I asked for them to clarify the estimate - but they never did. I never got estimates for the HVAC nor Electric. For the HVAC and Electric I've had in excess of three reschedules with Dear. Each time, Dear failed to contact me in advance and I was stuck waiting around until the last minute to find out what was going on. With HVAC I had at least one reschedule - only after which they told me that they couldn't service my area for HVAC. Electric got rescheduled so many times without calling me in advance to tell me that the appointment wouldn't work out that I finally cancelled on them. read more

We had the pleasure of doing business with Taylor C, Josh K, and Brandon N. The team was helpful, courteous and professional. DEAR was able to send help out ASAP when the furnace went out just days before Christmas. We appreciate the techs who came out and got us warm and cozy again in record timing! read more

I called them and they came out and charged me $65 to look at my leaky bathroom facet and tell me that they would fix it by installing a new one for $3,378! My advice if you have a leaky facet is to forget about calling Dear Services and find someone else that will install a new faucet for a much more reasonable price! read more

They overcharge for services, even when not rendered. Unfortunately, they have negated their end of the bargain for not only our family but our neighbors as well. read more

First off, you should all BELIEVE the crappy reviews. We went with them because we checked the rating on BBB and it was good but we should have gone to Yelp as well. The salesman was high pressure as someone else mentioned in their review, and quite frankly they quoted us the lowest which is why we went with them. In order to keep it short I will just put dates: 6/29- original install- they broke one of the zone dampers during install 7/3 - AC stopped working 7/5- called to report issue, said tech would come out 7/6 7/6- tech came out, started working but then it stopped working shortly after and reported issue again 7/7- tech came out said it was installed incorrectly and another guy would come out 7/8 7/8- tech didn't come and we called, now told not coming until 7/9 7/9- no tech arrived all day until several calls to them, a tech finally shows up at 7:40pm???? Due to it being late has asked if he could return 7/10 around 12/1. The AC was working. 7/10- AC NOT WORKING AGAIN! 7/10- past 1 had to call again, lm. Said they will send someone 7/11 between 1-7 7/11- Brad came out with another tech and said the unit is defective and needs replacement?? 7/13- called to find out what is going on and was told a supervisor would call back 7/14- called again and was a told a manager would be out to to check the unit 7/14- SURPRISE! No one came again 7/15- called at 8:12am was told someone would call me back 7/15- 12:30pm Ken came out and looked at system and in a nutshell said it wasn't installed right and would be back in next day or two to install correctly 7/16- 9:23 spoke to Joana and at 10:12am I was notified Ken would not be coming out until Monday 7/20 7/20 - spoke to Naomi who stated the original appointment was 7/22 but we let her know we received both a text & email confirmation for today. 7/20- reporting them to BBB read more

Confirmed appointment the day before electrician was to be dispatched to the house. Day of appointment - no show. Call to ask what's going on and the company informs us they moved our appointment to the following day - without telling us - because the technician called out. I know emergencies can happen so we reschedule. After an hour and a half of waiting on the 2nd day, I call the company to confirm someone is coming out. "Yes, don't worry, someone is coming". An hour later I get a phone call: "All of our electricians aren't feeling well and it's our policy to have them take the day off". I'm not sure what's happening with their labor force but I'm not interested in getting yanked around anymore. Totally unprofessional. Find someone else!!! read more

Worst ever. Made an appointment. They canceled morning of without an explanation. Rescheduled for next day and same thing happened! Called for an explanation and was given none. Could not even guarantee someone would show up if I rescheduled a THIRD time for the following day! Felt like I was being punked! Unreal! Don't hire this company! read more

I contacted Dear for 2 simple repairs. A pea trap and a washer for my shower. They spent an hour going through my house looking for things to repair. Then they gave me an estimate and financing. I declined service and they billed me. This is poor business practice. Do not use them. They are high pressure salesmen read more

We had an appointment locked in for this morning from 8 to noon and received a call that their technician would arrive between 10 to 11. No one showed up, no call or anything. Screw this fu..ing company, they aren't responsive as they claim. They were to provide an estimate for $69, but I guess they would have showed up if they could have overcharged for a small repair. Don't waste your time with them, call someone else. Pissed. read more

Dear services are totally incompetent, I don't know why they are in business. They just cancelled our electrical appointment for the third time. Unreliable! why would you trust this company to touch anything electrical in your home? Robert Franklin read more

Resqusted an estimate for a dual head Mini split. Sales guy came out and wrote an estimate for $19,800! He used high-pressure, car salesman tactics. Called his boss in front of me to schedule the work , tried to get me to sign commitment. I told him I'll talk to my spouse and get back to him. I looked up the unit and it retails for $3500. So, wondering how the install could cost 16k in labor, I texted the sales guy and asked for an itemized estimate. Also emailed the company asking for same. They both ghosted me. These guys are scammers. 0/5 stars, do not recommend. read more

Do NOT use this business for your electrical needs!! We called them to install 2 ceramic electric lights in our garage and they quoted us $500!!! We also wanted them to switch out a ceiling fan on our landing and the quote was $700!!! Ridiculously expensive!! read more

I have a split unit HVAC. Two techs were sent. Neither one new what they were doing.they connected the gauges to outside unit to ck my Freon level, hoses were NOT connected to the gauge&large Amts of Freon scapped air. Quoted me $361.a lb Freon I needed after this test. Quoted me $1600To clean the filter of outside unit. CAUTION:these types of units DONT get Freon ck in this manner. SECONDLY, there IS NOT a filter to be removed& clean!!Called Manager was told that the repres no longer worked for them!! read more

I cannot get them to finish what they started, I make appointments they dont show up, when they do it's one guy and I have paid them 32k well one guy gets a couple outlets swapped out but definitely not the list a page long that needs some. They have delayed several contractors and now I'm begging for them to come finish for Christmas and was again for the 12th time promised a full day with more than one guy had to wait 3 weeks for this and no ones here, again!! 6 months later!!! No lights no switches open outlets with wires everywhere DO NOT USE THIS COMPANY ! UNLESS U ARE DOING 1 SIMPLE THING. THESE GUYS SUCK! Your comment david, is very dishonest, I have 4 invoices and btw have been charged for a hot tub power box and breaker 3 times, it's not even started. And half of my project IS NOT done! And I've been begging you guys for several weeks for appointments. You send one guy. Yes I was scheduled 3 weeks ago for 2 full days today and tomorrow and was supposed to have full crews to finish, they arent here, it's almost noon, I'm told that 1 guy will be here late this afternoon? I've had several appointments, u send 1 guy, he does 3 or 4 outlet changes which btw have no power! And furthermore, David, I tracked your number down several weeks ago and left a message in hope's of getting things worked out, as the owner of the business I would think you would have wanted to chat....no call back from ya. I'm a very easy going person and super understanding however, everyone has a limit. read more

Scheduled an appointment to provide a quote for water heater replacement. They rescheduled twice and didn't show on the third. Don't bother with them if you value your time. read more

Made an appointment with this company to come check out a nonfunctioning baseboard heater. Appointment was scheduled for Friday between 8 AM and 12 noon. On Friday they called and said they couldn't make it, whether Saturday in the same time window would be OK. I confirmed. I waited on Saturday until 12:40 PM, nobody called nobody showed up. I finally called to ask. I was told my window was 10 AM to 2 PM. I told them it was 8 AM to 12 noon. Whatever. I waited till 2 PM, nobody called, nobody showed up. I called again and asked, they said it would now be between 2 and 4 PM. I waited till 4 PM, nobody called, nobody showed up. I called again and canceled the appointment. Will need to find a different company to help us out. read more

We purchased a water heater & a furnace from this company. They did a shoddy job on the water heater instillation & when our condensation pump when out 13 months after purchasing our new furnace they came to our house & said that they could install a new one for $900!!! I went to Lowe's and got the same brand they were trying to sell me for 80$ and put it in myself in 3 minutes We are already having issues with the furnace again. I called this morning and no one even called me back!! DO NOT USE THIS COMPANY read more

I used to work for these clowns, they got salesman that have never worked in the trade and have no idea of what it takes for a successful install. Then they have a owner who is super money hungry and requires his employees to work late into the nights often pissing off the customer. Many times we worked pass 9pm in customers homes because the salesman would never set us up for success. Then the owner David would also send out apprentices expecting them to do journeyman level of work while paying them peanuts. The prices set in their systems is 4x the cost most reason successful companies charge. Stay away from these people. It blows my mind they are still in business. read more

They installed an ac unit at my house 2 years ago. They never showed up for my first appointment that I made for the 6 month service and did not return my calls. When I returned from vacation in May my ac unit was not working. I made the appointment which they showed up to 4 hours after the 4 hour window and all they did was look at the filter say I needed a new one and left as quickly as possible. They did not check anything else. My ac unit is not working yet again and they will not be here for 2 weeks to look at it. DO NOT USE THIS COMPANY. BELIEVE THE NEGATIVE REVIEWS. I wish they would just refund me take the hunk of junk they installed so I can get a company to install something that will actually work. read more

Do not do business with them. Technicians are only trainees with no supervision from a Journeyman as required by law. Also do not pull permits for work performed. The owner, David Hirst, only cares about the revenue and not the customers satisfaction or operating in a transparent or honest way. He should be closed down. read more

They are doing work at my sister's house and have left them with no heat for almost a week. The weather has been down to freezing at night and don't seem to be in a hurry to get it done. They told them it would take 2 days and a week later still not finished. They seem to not want to answer phone calls, texts or messages left at the office. If I could I would call this company and give them a piece of my mind. They haven't even offered them heaters to help them stay warm while it's freezing outside. If their pipes freeze you can guarantee I'll be knocking on their frickin door for some answers and repair on them. read more

Pros: Excellent technicians and quality of work Cons: Prices are quite high 2021 interaction with Dear Services: I've had some weird interactions with the customer service team. For example I've had to call every time I get work done and ask to be sent invoices, which is odd to me that I don't receive invoices immediately after the work is done. in one case I was told that a manager would have to call me back to explain an item on my invoice that the customer service person did not understand - I never received a call and I called them back after 24+ hrs and asked for an update, got the same customer service representative who was able to answer my question that day, it appears they researched after the fact but didn't follow up with me. I wish I didn't have to be so proactive to get information from them. Later they missed an appointment (no call, no show) but after I contacted them they dispatched a tech next day to take care of me - but the only notice I got was a text and a phone call as the technician was en route to my house, 30 minutes out. The good aspect of this company is that every technician I've worked with has been stellar and they do a fantastic job. This is what ultimately matters as they're quick and thorough, courteous and knowledgeable and transparent - I've been very happy with the work they've done. If they can address the issues with customer service, I'd give 5 stars. -- November 2022 interaction with Dear Services: Our heater failed a month ago and my family decided to go with Dear Services to install a new HVAC system (heat pump+heater) in our home. Bradley P came out and delivered the bad news that the fan motor had seized up, and that the capacitor was no longer holding a charge. Fixing the unit was possible with replacement parts, or we could opt to replace the unit with a new one. We wanted a quote for the new unit, and Bradley had been at our house most of the day trying to fix the unit but advised it was not possible without new parts. He called out his supervisor, Dave H who was fantastic! He clearly laid out the options and we decided on a system that would work best for my family. Dave left his house at around 9pm on Halloween night to help us get heat in our house ASAP, I was impressed by his dedication to helping a customer. The system install was expensive (20k with all included labor, parts (heater+heat pump, uv filter, safety equipment etc, permits) which was the same situation as our water heater, we felt the price was high but considering the amazing job they did before, we considered it a worthwhile investment to upgrade our home heating/cooling solution. Angel and his coworker Dulley performed the install and it went smoothly, it took a few days to complete because the process because one of Dear's electricians needed to run power to the heat pump (thank you Spencer K for your work!) In the end we were satisfied with the work they did and our home is warm yet again, and we will have a comfortable cool house in the summer! I don't quite understand the negative reviews for this business, all of my interactions with this company have been "A" quality work, their customer service has also improved from my last interaction with them a year ago regarding my water heater. I've improved my rating to 5 stars. read more

Beware of this company. They will offer you so many deals, but fail to deliver. It took several visits for them to correct the mistakes that their plumber made during the installation of my water heater. This could be avoided if the guy had installed it right the first time. Also, they forgot about a thermostat that was included in the package. Also, customer service is non existent as they say they will call you when a manager available, but it never happens. It took me calling daily to finally talk to someone. This company is a scam. Save your time and sanity and go with someone else. read more

Requested a quote from facebook. The lady that went to the house was nice but the Salesman was worse. Pressuring me to get an AC as a gift for myself. I told them I'm getting other quotes but the real reason tbh is the High PRESSURE sales pitch from the sales guy pissed me off. Next time don't pressure the customer not a good sales tactic in my honest opinion. read more

We recently had a gas leak and got a quote through Home Advisor from Dear Services. I hired them and technician Matthew came out to do the job. Not only did he do an amazing job, he assisted me with finding an incredible source to do facets of the repair that completed the job. He did this in a timely manner, and updated me during the process. I highly recommend this company and will definitely use them again in the future! read more