It is very easy to give a 5 Star Reviews to Restorative Massages and Wellness, LLC. thanks to two…read moreoutstanding massage therapists, Steve and Sharmese. Steve is fantastic! Best massage I have ever had and I highly recommend to everyone! Steve is clearly #1, and Sharmese is a close second. Both Steve and Sharmese are very experienced and spend the time with you to understand any issues before you get a massage. They are truly amazing! The space is crystal clean, welcoming, and comfortable and every precaution taken. I have never had any issue about safety. Both Steve and Sharmese's approach is warm, kind, and compassionate and they take the time and each has extensive expertise to understand and meet each client's needs and goals. The massage is always outstanding ... their skill is incredible! It was immensely therapeutic for me as it helped me greatly reduce my stress and relax deeply, as well as decrease my neck and back pain and increase my flexibility. I would strongly recommend both Steve and Sharmese at Restorative Massage and Wellness. Steve is a thoughtful, dedicated therapist that provides personalized treatment to his clients. He draws from a wealth of knowledge and experience along with completing the full doctorate program in physical therapy so Steve is beyond masseuse trained. I would highly recommend Steve to friends and family. I am regularly booked with Steve and find out well in advance if he is on vacation so I can book Sharmese as a backup. The desk staff is also excellent in working to get you in, if there are no openings, and you are waiting for a cancellation. True professional staff all around! I met Isaac my first time here who is the owner and a licensed trained masseuse too. Isaac treats the staff professionally because he truly understands what it takes to be #1 in this field! Parking on Washington Street is free, and if you cannot find a space, the side street has plenty of spaces as a backup.

Came back after awhile to work with Wiallace as Isaac has always been my go to. He was pleasant and…read morekept checking in on the pressure during massage. He incorporated stretching techniques as well deep tissue pressure. I'm sore but in a good way as I needed to release tension in body and back (I work as an event producer, I'm a dancer and work out a lot)! Seeing him next week to continue my bodywork.

Great massage. A truly no-frills place that gets the job done. Great value pricing, especially the…read morecouples massage special - I've come here with my mom, sister, and partner.

My sister and I had an amazing 90 min massage. We highly recommend Thai Wellness! It was everything…read morewe hoped it would be. The staff is very nice and accommodating. One of the best massages we've had!

I canceled an appointment with less than 24 hours' notice because I was sick. They flagged my…read moreaccount, and they charged me for a full haircut and color, totaling about $180. I tried to talk to them about waiving or at least reducing the fees, but they refused. For all the other customers, be careful when using their services.

I canceled an appointment less than 24 hours notice because I woke up feeling unwell, and my…read morecondition worsened throughout the day. After testing positive for the flu, I decided to cancel the appointment to avoid exposing the staff and patrons. Despite this, I was charged 50% of the service fee. While I understand the rationale behind their policy, I have been a loyal customer for twenty years and have never encountered an issue like this before. Therefore, I requested if they would waive the fee this one time. Unfortunately, I was informed that they could not accommodate my request due to the timing of the cancellation. It is disheartening to realize that the establishment would prefer I come in while contagious rather than make an exception in light of my circumstances. Customer service, in my opinion, includes the ability to consider individual situations and make reasonable accommodations when necessary. Given my longstanding loyalty to the business and my history of adherence to their policies, it is disappointing that they would choose to prioritize strict enforcement over customer care. I hope they will consider the impact of their policies on loyal customers like myself and possibly reevaluate their approach in similar situations.

Maddie at the front desk was...an experience. I arrived for my appointment on time, and she seemed…read morecompletely disinterested, barely looking up from her phone. When I asked a simple question about a product, she shrugged and said," I don't know, ask your stylist." It felt like I was interrupting her social media scrolling. Not exactly the warm, welcoming atmosphere you expect from a salon. If first impressions matter, then this place failed miserably.

Henri has done it all, from perms in the eighties, blond highlights in the nineties and now a…read morestylish look for my silver hair. A welcoming smile and friendly staff have kept me coming back for decades. You should give them a try. Carole W.

My original plan to give 5 stars (because of the wonderful owner Mike) unfortunately turned into 1…read morestar because of the other employee, Brenda. Please use caution with her. I tried a variety of options and purchased packages for sauna and WBC. I was excited for these self-care packages to help me feel better overall. I had some significant joint and muscle discomfort and I was recommended WBC as a complementary therapy. My sessions with Mike were most excellent. They have six levels. After trying level 1 without feeling much effect, I got permission from my doctor to go to level 5 and 6 to improve the results. I would not have chosen this on my own without the ok from professionals. From the start, Brenda called me "crazy" for wanting to go to higher levels and showed intense pushback, both verbally and thru facial expressions, even though it is safe and I had full clearance. I repeatedly told her in person this is okay for me, but she kept pushing back and made my self-care experience extremely awkward and uncomfortable. Just because she is not brave enough to go to higher levels herself, it is inappropriate and annoying for her to dissuade others from doing so. On a side note, even though I did not have any contraindications, I noticed not all contraindications are listed on their website. For my final session, she refused again, even though I told her so many times in person I have the clearance to do so. Did that not register? I even e-mailed her a copy of the clearance. This became increasingly frustrating and I asked for a partial refund on the session that I chose to not ultimately use. In addition, I had a reiki session with her. While this was mostly uneventful, I picked up a smoky smell from her. I cannot say for sure whether she's a smoker, as I have no idea, but I definitely smelled the smokiness, but didn't feel comfortable asking her directly at the time. I just waited for the session to be over and took a shower when I got home. I did enjoy my sauna sessions at this place, especially the music hook-up in the infrared sauna, although there is no hook-up in the dry sauna. Again, it was a wonderful pleasure to see Mike the many times I did. He is a lovely man, even though Brenda said he made an "error in judgment" in letting me try a higher-level WBC. That is bogus. Mike was incredibly professional and consulted with me with care before every session. I'm glad I tried the higher level with him. Keep up the great work, Mike. I wish you continued success, but I had to be honest in sharing my experience with Brenda when you were away on vacation. You are a kind gentleman.

I'm actually very disappointed that they did this because I've had to reschedule and/or cancel. I'm…read morea on call nurse and reservist. My schedule changes frequently. I have been going here for years. The amount of money I have spent there and referrals I've sent and you decide to do this. I'm completely flabbergasted. It literally says cancel by 9am and I canceled at 7am.

Went back again today for a 90 minute massage. Told the therapist I needed to be stretched. First…read morehour was my massage, then She did some stretches that I've never done before and I've been having massages for years, including Thai massages in Thailand. Unique and felt like a pretzel. Fortunately I'm flexible but I noticed she was testing to to see how far I would let the stretch go. I think she got the pricing wrong because I paid in cash. I don't care it was worth it. I plan to go more frequently.

3.5 stars. The first time I went here I had the best massage I've ever had. It was with Vanna. That…read morewas a 5 star massage. The second time was a good massage but the masseuse seemed rush and because I check the time I noticed I didn't even get my full 75 minutes. It wasn't as relaxing. She still got many knots out but at times I felt like she was grappling md more than trying to relax me. The movements to position my arms were too fast. It will always be a little painful but with Vanna she took her time so it wasn't as shocking. I'll come as gain but hopefully I get my full time and a more relaxing experience. Thats what massages are for, and every minute counts. Looking forward to going back to get the treatment I had the first time.

This place is well worth a try. I drove some distance to check it out. I was pleasantly surprised…read moreby the whole experience. The greeting area is clean and welcoming. Unlike many places that just seem odd to me. The room was also very clean and neat. Plenty of space and comfy. The massage was spot on and very relaxing. I got to see Cindy. If you are near by or far away like myself you should check them out. They are well worth a try.

I'm not much of a spa guy, but the water experience here was really great…read more Contrast therapy has always made me feel relaxed and energized at the same time - this was no different. The facilities are very clean, and sharing the space with others was much less awkward than I might have thought going in. Nice business, beautiful amenities - highly recommended.

Went today a rainy Sunday afternoon at 2pm. As we checked in you saw many people descending on the…read moreplace for their journey. It's relatively smaller room with two large hot tubs (104 and 98 degrees) and two cold plunge tubs (55 and 45 degrees). There is also an infrared sauna a regular sauna, and a steam room. Before you start your water journey, there is a small changing room with lockers. I did think it was relatively busy which limited at times your options. Overall, I felt it was fairly relaxing, we stayed about an hour. I honestly would prefer it at less busy time.

Best massage I've ever had in my LIFE. I'll be back monthly LOL. As soon as her hands made contact…read morewith my neck the tensions immediately disappeared.

I get a lot of massages and I am old and of all the massages I have had from all over the world,…read morethis is my favorite.