Got an estimate online, the work was done in a timely manner, I'll recommend Joanna and use her…read moreagain

From the owner: Local jewelry & watch repair and battery replacement at fair prices! You simply drop-off or ship us…read moreyour jewelry, we evaluate it right away, and provide you with a FREE quote prior to any repair. No charge if you decline the repair! We are right in North East, MD, near the Walmart. Thank you!

Was met with not having appointment for service at the door so we had to find another Jewelry…read morestore. Please call to make an appointment first so you don't get disappointed and waste time.

Best jewelry store in the area! Excellent insurance appraisals. Expert repairs and new jewelry…read morecreation. Friendly service and convenient appointments. They are now by appointment only, but if you go to their website, it's easy to get one. I absolutely LOVE their estate collection for one-of-a-kind treasures. Worth the visit!

Oh how happy I am with my "new" wedding ring! Well, actually I have been wearing my ring for many…read moreyears, but because of my enlarged knuckle due to osteoarthritis, I had to stop wearing it. I just couldn't get it back on my finger. Alesia saved the day with her artistry and replaced the bottom half of my ring with a gold self-adjusting shank. My ring couldn't be more perfect! It looks beautiful and no longer causes me anxiety and pain when having to take it off. It slides easily over my knuckle and then adjusts to the much smaller base of my finger. I am so grateful to Alesia and her daughter Kaitlyn for their expertise and kindness in resolving my issue. I LOVE my ring and am so happy with it!!! Thank you, Adele Friedrich

BLATANT RACISM. After waiting over 4 weeks of waitingmy boyfriend and I (we are an interracial…read morecouple) went there to pick up a ring where a few small diamonds had fallen out. When we picked it up there was STILL a diamond missing, and the clerk said the technician didn't put it in tightly and it must of fallen out again..... I work in customer service myself, so I kept my cool and politely explained why I was NOT going to pay for the poor quality of the repair or AND pay more than the agreed price even with a diamond missing! Then tech came out she looked at us and immediately became rude and hostile. We decided to pay anyway just to get away from her... We put the credit card on the table to pay and the tech said " I'm tired of this shit!" And SNATCHED the ring out of my hand and told me she was TAKING ALL THE REPAIRED DIAMONDS OUT! (Keep in mind, neither of us yelled once.) We told her she cannot treat customers like this (she just seemed like an angry woman).... But she kept the ring, and CALLED THE POLICE on me and told her coworker she has no problem "cursing out a black girl". Im sure there have been people unhappy with the service, and we doubt she called the cops on customers...I made sure to stay calm the whole time so claiming I was "threatening" would be out the question. When the tech called the police and we heard the operator TELL her to keep the diamonds inside if we are willing to pay. But she still told the police to come. When the cop got there he sized me up, talked to the tech and then came out and told me to i had two choices: sign a statement saying that I decided to DENY PAYMENT or pay in full now..... But WE ALREADY GAVE her the credit card! At that point we didnt want to pay for anything for how horrible we were treated. Long story short... The officer stood there while we patiently waited for the tech to dismantle the ring and take out all of the repaired diamonds. Im sorry to say I was intimidated to speak up further. Especially with what goes on the news. That store should not be allowed to treat customers like this! And for a tech to SNATCH my own ring out and talk about my skin color? How is that relevant?

Has nice stuff but some of the sales staff was unfriendly and even downright rude. Only one of the…read morethree sales ladies made an effort. Prices are OK but some things overpriced.

If I could give this place negative stars I would. Very rude and inconsiderate to my mother in law…read more Went in to retrieve some items, wouldn't let her speak, wouldn't listen to anything she had to say, walked away from her while she was talking. The owner is an absolute piece of crap. I don't know how they stay in business... I see the clientele they have in that store, and just because they have to deal with a majority of not so great people, does not mean that they have the right to speak to a senior citizen with no respect or dignity... I'm sure he would not speak to his mother that way...

I recently purchased a piece from Janvier Jewelers, and I cannot recommend them highly enough. From…read morestart to finish, the experience was professional, transparent, and genuinely enjoyable. My salesman Daniel Sadik, was incredibly patient and knowledgeable. He took the time to understand exactly what I was looking for and guided me through the selection process without any high-pressure sales tactics. I also had the pleasure of meeting the owner, Mark Janvier. It's clear that Mark takes immense pride in his business and his customers. Thank you, Mark and Daniel! If you are looking for a trustworthy jeweler with a sophisticated selection and a team that treats you well, go to Janvier Jewelers. This is a family owned and established business. I will certainly be back for my next purchase!

Stopped by while visiting the mall. Their collection of Seiko watches caught my eye. As soon as I…read moreentered I was greeted and given the full attention of one of the salespeople. he was a bit overbearing, as all jewelry store attendants tend to be, but overall a very nice guy. He seemed very knowledgeable of their collection and the benefits of buying a Seiko from Janvier as opposed to anywhere else. I did not feel too pressured to buy anything, and was able to look for as long as I wanted before letting the salesman know I was heading out. Overall not a bad experience.

I broke the clasp off of a pair of gold hoops and wanted a simple fix. They were able to quickly…read morerepair it while I window shopping around the mall. Small kiosk but gets the job done. Quoted me less than another jewelry store in the same mall and got it done right away. Quality work. 10/10 would recommend for small jewelry repairs.

I had my watch strap repaired here and it broke within a week with little activity. I brought it…read moreback and they refused to honor the warranty even though I had a bank statement to show I had it repaired there (they wanted the original receipt). It was not an expensive repair, but I asked them for $5 off as a showing of good faith. They refused to budge. It was not about the money, but rather the principle. I took my watch to a more reputable shop and they confirmed that I was over charged for cheap parts. Because of they installed a cheap part in the strap of my watch, I almost lost it when it fell off with out noticing. I would not recommend this store to anyone.

We purchased two rings to celebrate our wedding; sizing was completed in less than 48 hours…read more However, we just had to go back because the rings were little loose. We are absolutely impressed with the ring we purchased--the quality, the sparkle of the diamonds, and the craftsmanship are all outstanding. Jane and Leah made the experience even better with their exceptional customer service. There was no sales pressure. They both have tons of patience, and they are very good in recommending the right rings. We returned a ring from 2019 and, because we had purchased the extended warranty, we received the full price back. That warranty truly paid off. I highly recommend getting it, so your jewelry stays clean, well‑maintained, and protected. A wonderful experience overall.

I took 3 rings to the Lancaster store A ring my husband…read morebought me at Jarad for my birthday that needed to be sized an estate ring to be appraised and resized that was handed down to me A brand new sapphire ring, that when upon purchasing and being shipped to me, the stone was loose when I opened the box, the ring had fallen out of the slot in the box and I believe that's how it happened. It's not an expensive ring, so I simply needed the prongs tightened, and asked if the jeweler could do it while I look around, the reply was, no, he's an apprentice we have to send it out with the other rings. Okay, I leave my rings with them, after paying a bill close to $300 for an appraisal, 2 rings to be resized and a prong tightened. I get my unwearable estate ring back, as it has tiny slivers of gold chipped up on the inside of the ring, and when sliding side to side, picked at my skin to irritation. This was done with their clamps as they resized it, clipping it hard on the laced roped gold. I was in tears with the way my ring was mishandled, as it is a piece that was very dear to me. They took my inexpensive brand new never worn ring, and put it through a dipping process and charged me $100 for things never mentioned or requested, I only need a prong tightened. The 3rd ring bought at Jarad came in fine. As I voiced my displeasure, and told them, no one asked for them to dip the ring that only needed a prong tightened, the management there couldn't comprehend, I didn't ask for anything but the prongs tightened, and IF I was told they were going to do other things to my ring, and had the freedom to choose if I wanted to do all these other things to this ring, but was never given the choice. This was the first issue I had, and called Jared customer service (what a experience that was to get a person) when I finally got a person, I was sorryed to death, with that being their only accomplishment. After weeks of this kind of experience with customer service, they finally escalate, and a woman by the name of Sherry, 330-668-5514 extension 300332 (your welcome), called, more weeks go by, and a phone call in between to ask if I wanted them to take another crack at my estate ring, I replied absolutely not, however they are more than welcome to inspect the damage they did to it, before I take it to an experienced jeweler to get repaired and appraised. She said I'll get back to you. She called me during Easter worship on good Friday, as we were with our relatives and church as my cousin is the pastor. This is not the time to discuss business. I returned her call, and was told, since I am taking my ring to a reputable jeweler, instead of putting this precious piece back into their hands, they can't do anything about it. Need I say, find another jewelry store??

Stopped in with my friend who wanted to look around and get a quote. Fats helped us and was super…read morepatient and friendly. They also have jewelry (rings, chains, watches...). A couple customers came in to pick up and loved their pieces. Parking is rough, but there are a few garages on nearby streets.

Best place to get Gold Teeth and all your jewelry needs including name necklaces and name earrings…read moreall custom.