They do not listen or communicate internally. Constant emails and calls after I 1 told them I wouldn't be looking for a couple weeks (called me twice every day) 2 told them I decided on different make 3 tried to convince me I should go through them no matter what make. In 2020 I would think the high pressure technic is gone but obviously not here. Not only will I not buy from here but most likely won't look at GM products. read more

Went to buy a vehicle today after speaking to manger (Jordan)on phone. And as you see the price is 69k. Well once we get there and get trade value he changes price to 79k and said that's what all dealers do. Well after buying two vehicles from this dealer never again ! Not all dealerships are selling over MSRP and if they are they advertise it that way. Don't buy from this dealer! read more

Delray Buick GMC - Car Dealers Near Me - Delray Beach, Florida

I made an appointment for service on my car and when I arrived I was told by the service writer that it would be a two-hour wait for an oil change and tire rotation because there were 18 cars ahead of me. I asked why making an appointment makes any sense then and his answer was that the appointment is for a service-writer consultation, not for the service! So keep that in mind, folks! The appointment you make is only to speak with a service writer, not for the service. The techs will do the job when they get around to it. Give yourself more time than you would expect, bring a book to read or have someone pick you up or something. No wonder Jiffy Lube is popular! read more

I took my car here because the a/c had not worked since I got the car in April. I bought the car in another state, so my dealership made plans to get a/c fixed here at this dealer. We got it fixed after leaving car there for over a week. We brought it home and it never blew cold a/c air. And the battery terminals were loose, we would go somewhere then we had to tighten it a little. I called them at least 5-6 times because a/c stopped working, it was only 2 weeks since the repair, they kept giving me the run around. Not calling back, ignoring my calls, emails , etc... finally today I took it somewhere else, the mechanic, tightened the battery cables and boom, it started working. Now if this service department had just looked at it they would have seen their mistake. And it would have been over. I called both manager Ralph and service department representative Johnny Bueno and no one got back to me. If I could give them ZERO stars I would. read more

Today I drove over from Naples, FL to buy a pre-owned FIAT. It was a pleasant experience. Leon Timothee was professional, polite and competent. Financing was easy and everyone was respectful. No hard sell. Very easy. I highly recommend Leon and this dealership. read more

Gregory in Sales, his manager Jordan and Michael in Finance--all demonstrated keen knowledge, professionalism and a can-do attitude! They were all efficient with out time and affective. Love my new Buick Envision! Beautiful modern dealership with inventory! read more

Matthew at Delray GMC was my salesman and he was very accommodating in my purchase. I was definitely recommend Matthew if you are looking to purchase a vehicle. read more

Dan Fielder at Delray Buick GMC is amazing. We were Nissan customers for years until we met Dan. He is very knowledgeable and customer service oriented. It was a pleasure doing business with him and everyone else at Delray Buick GMC. read more

Kyle Williams helped me with the sale of the Yukon XL I purchased. I first met with him about a year ago and told him what I wanted and he said he would get in touch with me when he came across the vehicle specs I listed. He kept in touch over the last year to make sure my desired list hadn't changed at all as there were other vehicles that had many of the options I wanted that came available. He did not give up though and, finally, a Yukon with most of the important options I wanted came available. He called me and came back into work that evening to meet with me as that was my only availability. He was very knowledgeable and explained the options and functionality of the vehicle. He certainly earned the sale and I was happy with his process. He is someone I would buy from again. read more

Just leased 2 Acadias from Delray Buick GMC and couldn't be happier. Gregg and Jordan were absolutely incredible.They were extremely professional and personable. They were never pushy or overbearing, and went above and beyond to get us the best deal we could find in all of Palm Beach County. Mike in finance was great as well, making the entire experience effortless. They were quick, efficient, and communicative through the entire process. We will be returning here for years to come. read more

I have purchased 2 vehicles from this dealership. I continue to have issues with the service department. I had a tire that blew out on me this morning and brought my vehicle to the service department to purchase a new tire and have it mounted. I did not have an appointment since this just happened. The service advisor said to me that I did not have an appointment can you step aside so I can help the person that has an appointment. Mind you there is another advisor that was available. There were no other customers present. So the other advisor took a look at the size and brand of the tire that I needed. Of course it was not in stock so her wrote the information on a sticky note suggesting that I go to Tire Kingdom. This type of customer service is deplorable at best. I will take my business elsewhere going forward. read more

kyle William was fantastic from start to finish. He had our vehicle prepped and ready to go, paperwork was a breeze. Kyle was extremely knowledgable and helpful. Strong suggest Delray Buick GMC and will 100% be seeing Kyle for our next vehicle. read more

Bunch of crooks. I ordered an accessory and was told it would take an hour or less of labor to install. Everything i read online said the same, in fact im embarassed that i didnt just install it myself. I agreed to the purchase based on the accessory price plus 1 hour of labor. I schedule an appointment, went in at 7:30am, and after waiting 20 minutes dealt with this super moody, sleepy, and rude guy named Frank Castagna. I provided Frank with my information multiple times and it took him about 10 minutes and multiple tries at my phone number at name to find my order. He finally finds it, and proceeds to tell me that labor will be more 3-4 hours and well over $500. Total crook. Do not go here. read more

Nice Dealership with a friendly staff! My salesperson, Jan Morales, was great to work with. He was very nice & helpful before, during and after the sale! Very pleased with my overall experience! read more

There is no better dealership and no better personnel then at Delray Buick GMC, from sales, to management, to service they are trustworthy, professional , kind and respectful. I have leased 2 Yukons from Robert Sengelman and Jordan Schear. You would be lucky to work with them and you will love you car too! read more

Wonderful experience purchasing my new car at this dealership. My advisor John Tambone took great care of me, and continues to follow up and make sure I am completely satisfied with my purchase, and the experience. There was no haggling, no trying to up-sell me on every little thing. Truly a very smooth transaction. read more

Kyle is the man. Super easy to work with. Very knowledgeable about his product, delivered a top notch experience.

Had a fantastic experience in leasing a brand new Yukon. Kyle was phenomenal very responsive and super knowledgeable. The entire team at GMC Buick of delray is a pleasure to work with. A must to check out if you're in the market for a new lease or finance. Not to mention they have a great selection of preowned cars as well. Thanks again for making it happen. read more

Where should I start. I had an appointment to bring my truck in after an accident. My appointment was for January 13th. After a week of being there January 20th I decide to call and see what the damage is really like. They said they haven't even looked at my truck yet. 2 more weeks go by and I call again to get an update and still nothing besides BS like oh we're ordering parts. Every time I had to call to get any sort of update on what was going on. Yet every time I mentioned no one has called me like they said they would to keep me updated I got a BS apology and still not one call of an update. Over 2 months go by. Anytime I called they were ordering parts. They just wanted to stretch out this job to get as much as they could out of it. Then they kept giving me dates of when it would be done by and of course it was all more BS. When it finally came down to the day I could pick up the truck I dealt with Bill. No responsibility was taken for all the shit I had gone through the past 2 months. When I drove out of the shop my wheel was completely crooked. But I was assured by Bill that my truck had just had an aliment before I got there. So when I called to let him know something is wrong he said "oh I just found out the aliment was never done". HOW DO YOU LET SOMEONE DRIVE AWAY AFTER 2 months of waiting and not make sure everything is completed and perfect!!!!!! Now it's been 5 days since and after looking around I found a reuse-able water bottle and trash that was not mine and cigarette buds in the bed of my truck. Oh top of it I tried to start my car this afternoon to pick my son up from school and the battery is dead! On the phone will Bill once again and he said I have to pay for the replacement. There is also writing that won't come off and tape marks that also won't come off. I should not have to pay a professional detailer to clean my car. It should have been given back to me like a new car. This is just the most unprofessional experience I've ever had. The work wasn't even great. I will never come back. And I will never tell any of my friends to go to GMC of delray either. read more

Wow. What a disappointment, I literally went in to buy a pre owned car and the finance team was the rudest and most disrespectful. Also held my tag and wouldn't release it after telling them 4 times to do so. We called and got hung up on by a member in the finance team. Will not recommend at all. So unprofessional read more

I WAS a lifelong Ford customer who got tired of the horrible service at my local dealership in Delray Beach, FL. went over to Delray Buick GMC and met Dan. he toured me through their service center and I have now traded in my Firds and purchased a new Sierra Denali 2500HD truck and a new Yukon XL Denali Ultimate from them. outstanding service and I highly recommend the dealership and Dan. I will be using them for my future purchases as well! Thanks Dan and Thanks Delray Buick GMC! read more

Robert is amazing! He went above and beyond to help us lease a car for the first time. Very knowledgeable. This GMC has a great customer service. We are very happy with our new car. Thank you! read more

Robert was great and made everything easy and quick. The team there was welcoming and friendly.

I had bought a vehicle from this dealership a few years ago and had a good experience. I decided to come back to purchase a preowned vehicle for my daughter. I dealt with Mohammad, who was a liar and tried to bait and switch me into buying a car. He told me a price and then had me drive an hour to the dealership only to change the price on me. He also never disclosed the car had a problem. When I went to drive it the check engine light was on. He said it needed a new battery and then wanted me to pay for it! I spoke to the manager Jordan about my horrible experience, and he didn't do anything. I left messages for 2 days to speak with the general manager Kevin Connolly and all he did was duck my calls and never called me back. Horrible service....I will never buy a car from there again. read more

I bought my dream truck yesterday and our product specialist Martin O'Rourke was fantastic. He was able to answer every question I had about my truck while being polite and personable. I felt at ease the whole time and was very reasonable and professional while we worked the price into a comfortable place. I would highly recommend Martin to anyone coming to this lot if you're looking for a relaxed car buying experience. Not once did I feel pressured or like he was "pulling one over on me" which was a relief. As far as the financial office goes make sure you're prepared with as many facts and figures you can get your hands. Don't be afraid to ask questions so you get an APR rate and any add on that you actually want. After all dealerships are businesses which need to make money too but it's your job to come in prepared with information so you can find a happy medium between the two. Happy car hunting. I think this dealership is great. read more

Delray Buick GMC - Car Dealers Near Me - Delray Beach, Florida

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Pathetic communication people skills in th service sept. Every time car has been it it has been returned with oil and greasy fingerprints on the On the upholstery. have brought this to their attention three times in a row and this continues to happen every time. Car has been in now for the third time for a leaky top tail light and again it's having to be replaced again. Would suggest never using Frank as your service advisor the only service advisor worthy of your money would be Sean or Robert Better option would be to use Sheehan GMC Buick in lighthouse point read more

Leon is the guy to see a Delray in GMC. I made the mistake of trying to buy a truck at a no haggle discount National used car place. The truck wasn't what I expected and I wasn't happy with it. I stopped in and saw Leon and he started looking for the right truck for me. After about a month he started sending me pictures of the truck he found and the next evening I drove down and bought it. They had the whole thing wrapped up in about an hour and I was out of there. I love my new truck and the service I got from Leon and the dealership was great. read more

Jim was super helpful and helped me find the perfect car for me! I recommend going to him if you're in the market for a used car

I engaged Delray Buick GMC online. The website was clear and functional. After a brief chat with the Internet Specialist, Kyle Williams responded via text, email and voicemail so I could choose my preferred means of communication. Kyle understood that I knew the vehicle and pursued a line of questioning that allowed for this knowledge without being patronizing. We identified a vehicle that fit 100% of our needs and desires. The deal was struck online and only required the vehicle to complete its transport to the dealership. The delivery and acquisition were just as smooth. I would give the entire team equally high marks. read more

Very positive experience. Dan Fielder was very helpful in discussing with me what I wanted and needed in a truck and providing me good information to make a decision. He found several options of vehicles that were in transit and helped me secure the one I wanted. The day of purchase was extremely efficient as well. Dan and we'll as Michael in the finance department had prepared all the paperwork ahead of time and it was there and waiting for me to sign when I arrived the next morning. And the vehicle itself had been prepped and cleaned with just a couple hours of notice. Of all the cars I've purchased, this was the most pleasant experience read more

It all started over a year ago when my wife and I were in need of an inexpensive used car to tie us over while we got settled in our new home sate here in Florida. Now, my wife and I are no strangers to the car business- She grew up in a car business family with multiple members having held nearly every position in a dealership and she herself worked in finance. I have been in the car business myself for over 15 years having held sales, finance and management positions for multiple franchised dealers including a time I even worked for Buick/GMC. Despite this, and our being very forward with our level of experience buying/selling cars as we conducted our search, we still had just about every stereotypical experience at every car dealership we visited... it was awful and sometimes even worse than the usual stories you hear about buying a car... salespeople that don't listen/are rude/pushy/sexist, the game playing, the back and forth, the wasted time, all the gimmicks, false advertising, you name it. You would think our experience in this industry would have made it easier, but it was no different than what you hear about all the time and we were exhausted! ... That is until we found a used Audi Q5 at Delray Buick! The experience at Delray Buick was such a breath of fresh air, was so pleasant, and left such a lasting impression that when it was time for us to upgrade the Q5 to a bigger family car we immediately knew we HAD to go back to Delray Buick! Since my wife and I know this business inside and out we also have very high expectations- above all we expect efficiency, transparency, and fairness. Not only did Delray Buick deliver the above with extreme ease and friendliness but exceeded our expectations at every opportunity(TWO times now!)! The salesperson who sold us the Q5 last year changed careers but Jordan the Sales Manager jumped right into action immediately providing seamless service in her absence. Jordan offered excellent consultation regarding several great options by both GMC and Buick that would fit our needs best, gave candid feedback, was incredibly efficient, and offered us an easy deal we couldn't say no to without any drama. More than anything I was so impressed with how Jordan took the time out of his busy day to just handle things and take care of us- he did not pass us off, he was always quick to return our calls, and was as straight up as they come. As a former sales manager myself, I know all too well how busy things can get in a busy dealership... Jordan never made us feel less than the most important task at hand. Truly first class! In the end we decided to move forward with a lease on a well-equipped Buick Enclave and could not be happier with it. The car drives like a dream and is simply perfect for our family. When we showed up to take delivery, Kyle was extremely well prepared and I was blown away by his friendliness, professionalism, efficiency, and knowledge. Without asking, Kyle even switch over our twins' car seats! Is this real life? Kyle is a Rockstar!!! Jordan and Kyle are both such huge assets to this team. If you are looking for a no BS salesperson who knows his craft inside and out and is a true professional, Kyle is your man! And sales managers like Jordan who remember that their title starts with "Sales" and are never too important to take care of sales clients personally are a rare and special breed. In summary, Jordan and Kyle knocked it out of the park and had us in and out in our new Buick is less than an hour with smiles ear to ear! Our best and easiest buying experience ever by far! We will be sure to recommend Jordan, Kyle, and Delray Buick to everyone we meet! Thank you again for everything! We will be sure to come see you again for our Third! read more

Pre-owned sales staff, ACES by Barbara Phillippi from Wellington, FL March 2, 2019 I'm an elderly woman, with fixed income, and a reverse mortgaged little home. Time to upgrade my vehicle to something safe, and reliable. I've been searching for six months for an affordable GMC Terrain, with a push button lift gate, as I'm physically challenged with my arm. Terrains are great, sit up a little higher for good vision, and for seniors, we aren't crawling out of low seats with achy knees... just open door, slide in, slide out. Anyway....THANX to Anthony (sales manager,) Jim, my rep, Steve, and Mike (financing) for answering all my questions, making my sale seamless and without stress. I highly recommend these folks, and I am the ex-wife of a GMC dealer. read more

We had Gregory Hathorn handle the purchase of our end of lease 2018 Buick Enclave. Gregory was not our original salesperson, yet he exercised kindness and patience in tailoring our purchase to our specific situation. It was New Year's Eve day and rather than be in a hurry, he got the exact pricing that we had previously verified through GM Financing and we were well on our way once we signed the necessary papers. We were never pressured to purchase a new car and now we are very excited that we outright own this fabulous vehicle. If I purchase another vehicle in a year or two, I will most definitely ask to have Gregory handle the sale! read more

I would like to take this opportunity to thank our sales specialist Alex Lainas for making our buying a vehicle easy and informative. Alex had patience and experience of the vehicles. We purchase a new 2020 Sierra Denali. We couldn't be happier. If you are looking to buy a car, SUV or a truck. Stop by at Delray Buick GMC and ask for Alex. You will be blown away of his experience and customer service. read more

Horrible service! Service Advisors we're rude and not helpful. Mask required to enter but most employees were unmasked and the few who were were wearing them below their noses! read more

I called the place looking to find a lease for my wife and by the end when I asked for him to send me his best deal he said he wouldn't, I thank him and hang up, later a got a message from him with a comment that was my second time that I called the place and that my frustration was building, he was right that it was the second time since I am new in the area and called the same place thinking that was a different one, but the whole interaction shouldn't feel that bad, it made me feel like I was asking for a favor, that was my first and last that I would call or even try to buy a Buick, really bad costumer service all around. By the way his name is Kyle Williams, maybe he just was having a bad day but I definitely don't recommend, and didn't appreciate the smart a$$ comment. read more

Awful service department Never pick the phone and when they pick they tell you "sure, pass by around noon, there will be no problem" So I make my pregnant wife drive all the way south from Boynton and guess what? Cannot have my car serviced read more

Jan Morales was a pleasure to work with. I'm so glad I purchased my new car from him and the ever helpful group at the BUICK GMC dealer in Delray Beach. My car is great & thanks to the ever patient Jan Morales, I am confident in using all its features. Thanks to all and I do recommend this dealership & Jan in particular. He absolutely makes it work for you! read more

What a great experience at this dealership Nelson was great thru the whole process when we are ready will be back to purchase another vehicle from this team.Thank you The Rodriguez family read more

Dan, Jordan, Tony, and John are all reasons for my rating as well as my continued business with Delray Buick / GMC. These folks are not only knowledgeable, but really put you at ease each and every time I have purchased vehicles here.....there have been so many, I'm losing count! The best part of this experience is that I was in to get an oil change on my existing truck and ended up trading it in and going home in a New Truck! The truck before this one I bought was while I was in getting a battery change! Thank you to this TEAM for always going Above and Beyond to make it a pleasant experience! read more