I'm not fond of flying to start with, but have never booked a flight on an airline that refused to provide any choice of seat. They would only assign seats at the gate, even then they would provide no options. You get what they give you. My flight out was bearable. (Not Delta's fault. Again, I find flying uncomfortable at best.) At least I could see down the aisle and out a window which greatly reduces the feeling of being trapped in a tube. My return flight was absolutely terrifying! I was forced to sit in a "window" seat that had no window. Not even a remote possibility of a glimpse of daylight. Crammed into an inescapable, dark and suffocating, corner in the last row. I never imagined there was a seat on any aircraft that was so inhumanly cruel. I will never again book a flight on Delta! Flying is difficult enough, but treating passengers like cargo is simply inexcusable. read more

Delta sucks. Late leaving Minneapolis and then no gate when we arrive in Denver. Sitting on the Tarmac for an hour so far.

Lost my ski bag containing more than $2,000 of value. Got the run around between different representatives who did not correct answer to questions. The bag was several hours late from the time they estimated it to arrive. Basically wasted majority of day spent on phone, web sites, and email with various Delta representatives. read more

Delta Airlines Sky Club admission policy is unfair. If you travel in first/business domestic then international all in one day you will be given free entry into Sky Club lounge. However, if you fly first segment in the afternoon, overnight at airport hotel, then fly international next morning, you will not be given free entry to lounge at point of origination. In both cases, all flights completed within 24 hours. The fact that in one case, they spread over two calendar days, means Delta will not give you free access to their Sky Club lounge. Why? Ticket cost is the same. Route is the same. Go figure. Disappointed that Sky Club staff at DCA could not show some goodwill and make an exception to an unfair policy. read more

Traveling with 2 young boys by myself is never something I look forward to, but Delta has changed all that with their amazing staff! Checking in was a breeze and the representative in Redmond, Oregon had mercy on me with my crazy boys running around the airport and didn't charge me for my luggage just to brighten my day! Angelina was our steward aboard our first flight and went out of her way to make sure we were comfortable...even finding us a row of seats all to ourselves before I even asked her! She knew how hard it is to travel with kids and made us feel 100% comfortable the entire time:) Thank you Delta employees for your kindnesss as it really makes a difference in our travel experience! read more

I was a first timer for flying, and it was a great experience! The tv's and the chairs reclined! The food was really good! I love delta!

Worst airline ever. U think united pulling passengers off the plane is bad, delta is some how worse. Misery. After the half brained mechanics forget to check to see if the battery on the plane was working, we all had a 3.5 hour delay plus another hour because the half brained flight crew thought everyone should deboard then wait till they "fixed" the battery and THEN we all got to reboard. Whatever, planes delay right? But it gets worse. I saw a flight attendant give a free pair of headphones to the women sitting across the isle from me but I had to be charged 2$??? That's fair. Way to compensate for ur stupidity by charging for a 2$ pair of headphones that don't even play music. Then after this several many hour delay, and rough flight, I missed my connection with 0 aid in rebooking from delta. Worst airline ever. Missed being able to see my family because I didn't get to town till the next day and ended up having to drive 3 hours from Denver. Thanks delta! Ur absolutely awful read more

I just wanted to take a minute and say how much I LOVE FLYING DELTA!!!!!!!! I was GOLD on United with close to 1 million miles. Then they started shifting their business model to small commuter airplanes, multiple flights at ONE gate and a crappy passenger experience. I WILL NOT fly on a small plane from DEN - Orlando! I WILL NOT deal with one gate that has 15 flights, a flight of stairs and NO JET BRIDGE!!! Delta always provides a BIG plane, one flight per gate and a real jet bridge!!!!! Even though I am not GOLD I can purchase an upgrade that is affordable on every flight and enjoy a flying experience that is BETTER than United Gold!!!! I just checked in for yet another wonderful travel day tomorrow on Delta and if you are tired of United -give Delta a try. Price it out! You don't have to be stuck with United. It's not a friendly Sky - Fly SKY on Delta for a better customer experience!!!!! I buy the Delta Comfort, board with the premier "SKY" passengers, get my bag in the overhead at my seat, enjoy plenty of leg room and great service. If they would send me FREE drink coupons like Southwest - I would fly them more!!!!!! read more

On line booking is horrible! When the site is down, it doesn't state it is down. It allows you to go thru the entire process, but then you are unable to actually book the flight. You end up on hold waiting for an agent, plus they transfer you many times & hold time can cost you half the day. read more

Fairly frustrating when your flight is delayed enough to not make my connection flight. Delay was due to a mechanical issue. They offered me another flight which turned out to have a 3 hour delay, once again late due to a "mechanical" issue and again making my connection flight an issue. Sooo, they find me another flight. Just when I thought all was finally good and on the taxiway, we need to get towed back to the gate for you guessed it, mechanical issue. I've travelled a lot, and I understand things happen, however this airline in particular has given me more problems than any other. My advice, if you can find another airline that prioritizes the well being of their planes higher than Delta, take them, cause this is ridiculous. read more

Jason the Delta airlines manager at the Denver International Airport is wonderful!!!! His customer service standards are on point and so appreciated! Thank you for everything Jason and I look forward to seeing you again!! read more

Worst service I've seen in an airport coming from someone who travels regularly and is a medallion member. Downright arrogant, definitely "cash the check manager" I dealt with. I live in Atlanta so it's disappointing that I would even consider changing the most convenient airline. But then again, maybe that's why their service is crappy. read more

I am so sick of trying to write a review. I wrote a review and got the runaround with trying to post it. Since it's not a good review maybe that's why I can't post it. Anyway, if this review gets through I just want to say that Delta only cares about making money.our Mother passed away suddenly yesterday and they could only give us a 10% discount. The original flight was $512.00 then it jumped to over $800.00! This airline is the worst. read more

I wish I could give ZERO stars for this airline (and a middle finger)! So on September 30, my daughter was taking a connecting flight with my infant granddaughter R/T from Las Vegas to Colorado. Going there was fine because she had a nice window seat and that was comfy for them both. But as we know ole nickel and dime comes about. Coming back they had crappy middle seats. Well that would be uncomfortable for my daughter to have a lap baby AND have to sit in the middle seat. So we decided to go online and attempt to upgrade the seat to available window seats. With each attempt, the website said that our card didn't work. Each attempt cost $19.00 and since it was a connecting flight home from Colorado through Utah and back to Vegas that is two seats for $19.00 - so $38 each time. So we try Visa number one and the website rejects the card. Huh? I'm positive this card should work. We try Visa debit card number 2 - same thing - declined/rejected by the website. That's another $38. Maybe we didn't enter the number right or the name correctly. Let's do it again. So we do it again. And again. Still the same response. We try Debit Master Card number 3 and the same thing. Are you kidding me? Why are all of my cards getting rejected. Oh well, finally my daughter just accepts that she will have to be uncomfortable returning. Next day I go to make a purchase on my card and there it is - multiple Delta holds using up hundreds of dollars on all of my cards. It's Saturday. Getting this fixed by the bank is next to not going to frggin happen that day! I am livid. I complete the useless Complaint form ... where? On that same Delta website that screwed me out of use of my funds on 4 of my credit/debit cards. Several people email me back and say Huh? we don't quite comprehend what you're saying. LOL What? What part of you have put a hold on hundreds of dollars for seat upgrades that you declined on your website and I need this fixed - do you not understand. Then I get the "oh we are so sorry for your inconvenience and to prove it we are going to provide me with a "goodwill gesture" of a $50.00 gift card and a gift basket to "brighten up my day". LOL Still waiting on this "goodwill gesture" and the gift basket. And as of the date of this writing still waiting on some of those $38.00 Delta holds to be lifted from one of my accounts as of this writing. read more

We use Delta to fly out to see family back East. We were in a car accident on the way to the airport and barely arrived on time. With no time for breakfast I hurriedly stopped to buy a bottled water and snack of trail mix. We boarded and found out seats which weren't quite as postage stamp sized as some I've been in and settled in. I appreciated the free movies and comfortable seats. I was surprised that on a 5+ hour flight there offered no food. Not even for sale. We got a tiny package of crackers and a drink. I was so glad that I had bought my bottled water and trail mix....until the announced over the loud speaker that someone had peanut allergies and for everyone to please not open any peanut products. While I feel for the person with the allergies, I wish Delta had offered something a bit more substantive to eat in a 5.5 hour flight, even if I had to pay. The flight attendants were less than friendly, acting as if we were inconveniencing them if I asked a question, so I didn't want to bother them further. We were starving by the time we landed. :-( read more

Delta has really made a turn-around in their customer service since I wrote my first review a couple years ago. I have only one complaint about my recent flight. The two women at the gate who provide information and assign seats were in the middle of trashing a co-worker when I went to the counter. My presence didn't deter their conversation. They kept talking about her and chuckling despite my needing their help. One took my paperwork and was able to fulfill my need without even having to speak to me so they just kept on with their gossip. Then when one said something they thought was funny they looked at me as if to include me in the joke. No professionalism. Tacky. read more

Delta cancelled my flight last minute. The only options they gave me were to cancel the flight or spend the night in the airport and arrive a day late. My trip didn't happen. Will not fly delta again. read more

Today was the WORST customer service experience I've ever witnessed in my entire life. I know several people who work for the company who would be mortified to know how rude, unsympathetic, and unforgiving the service was today. 1st my husband's niece was told that her reservation was canceled which it was not, how do I know because I checked her in and sent a screenshot of the boarding pass. Next she had to purchase another ticket to a different airport than her original flight. Next, I got hung up on by customer service and it was on purpose, then the next guy was nice but refunded the WRONG ticket (yeah the ticket they said didn't exist) and didn't update her itinerary as promised. When she got to Detroit, i spoke with Customer Service again and the Supervisor said no one would be able to help anymore and all she could do was re route her but she would be 5 hours behind schedule with a 1 year old and the whole time every person said it was her responsibility to make sure they were right, even though she never flew before. And my husband was told by the Supervisor that he was being irrational on the phone although he was not yelling or being disrespectful and wanted to know why was there a mistake every step of the way. She asked him to put me back on the phone. Oh waitttttt and in Detroit they told her that Fayetteville had no airport, the same airport from her original itinerary. Thanks but no thanks. I will NEVER fly Delta it purchase tickets for my family from DeltaAirlines not on my dime. read more

Considering your core competency centers around logistics - and flight volumes are a known variant you should probably be able to deduce the number of staff needed to man the airline check in counters.... Came to the airport 2 hours in advance of my flight, with a premium security line card and still just barely made the flight. Get it together Delta. read more

If I could leave zero I would! I traveled from Colorado Springs in a snow storm to catch my flight in Denver, left with plenty of time but traffic and weather were horrible, I was meeting my teenage daughter in Salt Lake City. I arrived and got through security on the train and to my gate with 8 min to spare. Door was shut but plane was still here, lady opened the door and said I was too late!! Policy that doors close 10 min before flight leaves to keep schedules for connecting flights. I understand rules but I explained my daughter was waiting I SLC. It would have literally taken two minutes to allow me on the plane with no hold up to any of the connecting passengers, I fly quite frequently and have had this happen to me as the passenger on the plane! With weather and extenuating circumstances I know I could have been accommodated as I watched the plane another 10 min before it left. Hadn't spent much time with my daughter for 2 years and you guys could have been the hero's but your customer service process has no latitude to properly care for your customers. read more

Me and my wife just recently went on our honey moon to Iceland. Our trip was absolutely stellar in everything except our nightmare with flying which was through delta both ways. Our first flight was delayed an entire day making us lose out on our entire first day, our hotel reservation and almost $200 worth of our car rental. Delta's solution to that? They let us fly Comfort plus (one up from bare minimum) for our shortest flight. Us, being easy going people didn't let it bother us and were understanding of the situation. Stuff happens. However on our returning flight we were not notified of our flight being delayed until we were already at the airport at 5am (Iceland time). Overall we recieved a delay of 12+ hours, so instead of landing at noon we got to be home after midnight. We spent almost 25 hours in airports that day. The best part was that my wife worked early the next day. We recieved no compensation from Delta. In both situations the people who helped us were either rude or incompetent, even refusing to help us with flights because it was "more expensive" to change flights in Reykjavik than in Minneapolis. They delayed us a whole day when there were several flights leaving straight from Denver to Reykjavik but wouldn't change us because the flights were through other companies and would cost them more money. The worst experience I've ever had with flying and customer service. We will never be flying Delta again. read more

I haven't been this unsatisfied with a company in a very long time. My baggage got lost. I understand that happens and wasn't upset at all. The woman at the baggage claim desk didn't seem like she knew what she was doing but she did ask for help, so again I gave it the benefit of the doubt. They had no clue where my bag was, but they thought it was in Seattle.(I'm in Denver) she gave me my reference number and said they would call as soon as my bag arrived or they knew when it would. Great, it is 10pm and I was tired from traveling to my vacation spot. So today I hear nothing from them so I decide to look it up online with my reference number... The number she gave me was wrong! Then I tried to call delta, and they are not accepting calls and I would have to leave a message and they would get back to me in 6-10 HOURS! I then called the airport, and they couldn't transfer me to the local delta baggage center that if was just at last night because they don't know the number to transfer me so they transfer me to the same place I had just called. No it is a full day past and I have no clue where my bags are, or when or if they will arrive. This is absolutely unacceptable. read more

Delta moved up my return flight by almost 7 hours without informing me. I would never have known the time had been changed had I not done early check in for my outgoing flight. No notice whatsoever. My original time for return was 1240 and they put me on a 6AM flight. It was impossible for me to make the earlier flight and their response was, "Why not?" REALLY? 'Why not???' They refused to put me on another airline but offered to cancel and redeposit the miles into my account - leaving me stranded in the middle of nowhere with no return. THEN - I tried numerous times to contact them and had to keep hanging up because I ran out of time that I could wait on hold. It was over an hour wait before I could talk to a person. Who has an hour to sit an wait for a BUSINESS to decide to service their customer? I have probably called them at least 6 times trying to get this handled. Right now, I am on hold for 58 minutes. I tried to change my flight via Internet, but site would not let me. This is, without a doubt, the worst I have ever been treated by an airline and I will never, never fly Delta again. read more