Great job by Delta... All the time If I leave from New York, Florida, California,Salt Lake City, Buenos Aires, or Nashville ... the experience is usually the same. There seem to be multiple "Delta Air Lines" throughout Yelp. So, If you feel that you've seen this review before, you probably have. I can't say enough good things about Delta, they always do a wonderful job getting me from here to there or... in reverse. it is an amazing airline. It has always been a great airline. Their planes are always clean when we get on. Unfortunately someone always stashes that piece of garbage and I'm usually the one who finds it. LOL. They do a great job of preparing flights from customer to customer. The attendants are always very friendly, courteous and professional. A great group of very talented and committed individuals. They should all be very proud of themselves. I have flown both economy and Delta Priority 1. BIG difference and depending on the length of the flight, it may be worth it. I recognize that there is a big price difference in the two so it's not always an easy choice. The seating is always comfortable and there is always enough legroom. (I'm 5'11"). The video screens are a good size and there is always enough entertainment choices. I'll give the snacks an ok. Nothing spectacular but OK. I definitely miss the blue chips. I definitely miss the free hi speed WiFi. If it's a long flight, you can buy and it's pretty reasonably priced. I don't mind flying, really I don't. When I do, Delta does a great job. I'm not always thrilled about being put into a tube and shot across the country sitting for 3-6 hours but when I do, Delta is a great way to go. I have been and will continue to fly 1st class or Delta One. The service is absolutely flawless and at least I can sleep for a little on a long flight. KUDOs to the team at Delta. read more

I always find reviews of airlines and rental cars interesting. It amazes me how many two star reviews there are and I wonder what are your expectations of an airline carrier. Delta delivers me on time. Make sure I'm safe and gives me excellent service with friendly people. What more are they supposed to do to earn more than a two star review? Provide the service I bought provide it with friendly and helpful support doing in a timely way and keep me safe to me that earns five stars. ! Thank you Delta you're one of the best in the air! read more

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Being from ATL, Delta has always been my preferred airline, however I have had to switch things up since moving to Nashville, and while that made me sad, it had to be done for a few reasons... Given Delta's semi-limited presence and options at BNA, the option for direct flights is wildly limited. They are still fairly active, but most flights have multi-leg segments out of BNA. I understand this is par for course via BNA, especially if you are not SW, and while I understand, doesn't mean I have to like it! With all of this, if I am flying via ATL, Delta is still my go -to, but I have to shift approach from BNA, which is where this review stems from. While their footprint is currently limited comparatively, it is growing with more direct and international flights originating from BNA. No matter where you fly Delta, you can guarantee service is always stellar, and that goes for flights from and to BNA. And of course, Delta SkyMiles program is second to none! Overall, love me some Delta and looking forward to their continued expansion with BNA. read more

Delta First Class Review After our last Delta fiasco where the seat on our transatlantic flight had a metal hinge which caused a painful poking our legs the entire flight and a flight attendant who came unhinged because we asked for a banana (bananas are for first class passengers only - not premium economy), we decided to upgrade to First Class to see if those bananas are worth it. The below is a compilation of three flight taken as part of a single trip. What we experienced is a mix of highs and lows. On the positive side, the service can be somewhat personalized. You are offered the ability to pre-order your meal, and get special exclusive options as well. We chose the chicken salad which was tasty as was the mixed green salad. One of the exclusive menu options was the fisherman's stew which ranks as one of our top 5 in flight meals. Highly recommend even if the description does sound appetizing. Joseph, one of our flight attendants on the ATL-LAX leg was outstanding and made the journey much more enjoyable with his attentive and friendly service. Delta, like most US carriers on domestic flights offers basic amenities. While the seats are comfortable, and wide, we had row 1 bulkhead on two legs of the trip. On leg one, you could have added another lavatory in our leg room space. On the second leg, the pitch was quite cramped and you could touch the bulkhead wall from you seat. The in-flight entertainment options are very limited for movies or shows. The complimentary ear buds were on par with what you used in your Walkman back in the day. Delta now offers the ability to personalize your IFE experience, but literally there's little need given the few options. While most of the meal was great, the veggies with the chicken salad was way over salted. The soft drink and Prosecco were both flat. Overall, Delta First Class has its strengths, particularly in service and certain meal options, but there are areas that could use improvement, such as the entertainment options and beverage quality. It's economy class with wider seats. And on some flights -bananas. read more

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I was taking a flight from Nashville to Detroit Airport and I booked a flight on Delta Airlines. I must say I had a comfortable and enjoyable experience. The staff we're great. Very attentive and very pleasant. Additionally, I loved the fact that they gave you your own personal earphones to stream your favorite shows and movies. You didn't have to purchase Wi-Fi to stream. All you had to do was click your movie or show and it was ready to go. I had my snacks and watched The Food Network and I was a happy woman. read more

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The flight was delayed twice. Ended up waiting an extra 4 hours. When we got into the plane it was sooo hot! It was 35 degrees outside and the air conditioning had obviously not been on. My suitcase was filthy, had a big dent in it and a wheel missing. What on earth do the baggage handlers do to them to have it end up in that state??? There was no cabin service because of turbulence (didn't feel bad but...) so I can't comment on the service because there wasn't any. I'll give them one star because they got me to my destination alive! I have read many reviews and there seems to be similar problems in each one, so what are they actually doing about it?? read more

On Tuesday, I was scheduled to fly back to Toronto from Nashville through WestJet. I received the dreaded e-mail from WestJet late Monday night (five minutes before it was Tuesday) indicating that my flight was cancelled and the airline would make changes to get me to my destination. I'll skip all the gory details here. I ultimately got my new itinerary. I was on two Delta flights, with a stop in Detroit. I'd leave later and, in turn, get home later. Not horrible. However, I could not check in online. I had to do it with the help of a Delta agent on Tuesday at the airport. I got to Nashville International Airport (BNA) and found the lineup to get agent assistance. I had the nicest woman at the Delta check-in counter. She asked how I was. Not the polite version of this question where you say that you're okay and it's just basic conversation. Nope. She truly wanted to know how I was doing. So, I gave her my brief story that I'm now on two Delta flights and need her help checking in my bags and me. She was great. She found me in the system. She needed to see my proof of vaccination. Other than trying to find the most recent vaccination shot in my list of three, we were good. She asked verbally whether I had filled out my details in the ArriveCAN app. I had forgotten about it out of all things, but I still had time to fill it out and she was good with my word. I had two bags. I was upgraded on WestJet and my first bag was free. My first bag on Delta was also free. I had another bag that I decided to get (yes, I did a lot of shopping damage and I'm at peace with it) and paid the baggage fee. Although WestJet and Delta are partners, this fee doesn't transfer over. So, I paid $30 USD for my second bag. I simply needed to get a refund on my WestJet baggage fee. The credit card transaction was smooth. She made sure that both bags were tagged and moved onto the conveyor belt. She printed my boarding passes and my paid baggage receipt. She let me know that I'd be going to north security to my right. I thanked her and was happy. BNA is easy to move around. Delta gates tend to be B ones. I had to look up my gate, as I was unknown at the time of printing my boarding pass. I like that there are charging outlets at the gate waiting areas. I found one where there was a standing table and charged my phone. It was slower charging it through the USB port. It was much better when I plugged my USB cable into a portable charger, and then plugged that into the outlet. Delta boards by circumstance and section. I decided to take advantage of the boarding process for those who need extra time and boarded then. It's one of the nicer perks having a wrist splint and needing more time to click a seatbelt around my hips, among other things. I placed my backpack in the overhead and sat down. I was a row behind Comfort+. There isn't really a difference other than the headrests have a special cover and you shell out more money for your seat. You may get served snacks and a beverage faster in Comfort+, but the legroom and seats are the same as the main cabin ones. My seat was comfortable. Legroom was great. I ended up getting a small bottle of water and a package of my favourite Biscoff biscuits. Give me Biscoff and you have my unconditional love for eternity. I love them so much! The cabin crew were friendly, as were the pilots. They were attentive and genuinely happy to be on board working. The flight was on time. One of the flight attendants was kind to indicate that we were arriving at gate A29. It made me happy that I only had less than ten gates to get to the walkway that links me to concourse B. My flight was on time and I had a 55-minute layover. I knew that I was good catching my next flight headed to Toronto. I had a great flight into Detroit. Delta is growing on me the more I fly into the States. (243) read more

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Delta here at BNA very efficient Agents at Check in. The Agent took less than 5 minutes to take our checked bags and clear us for flying. Thank you BNA Delta for being awesome! Easy 5 Stars !! read more

Ok.. it's around 3:45 am and I'm checking in my luggage at a self drop off..heading to Spokane WA via a stop in Salt Lake City. I realize it's early.. and people are tired.. however the man behind the counter was literally just tossing the suitcases on the conveyor belt.. I asked him if he could at least act like he cares about the contents that are in the suitcases.. and he said " nah..it gets a lot worse in there." Referring to what goes on behind the wall where my suitcase was heading. I told him he could at least fake it so I would assumed that he cared. And his response was "no" as he literally tossed my suitcase on the conveyor belt. It's customer service like this that helps give your company a low review score. read more

Thanks Delta! I arrived safe. I appreciate you so much! You are in charge of my flight home tomorrow, I'm praying it goe

I'm writing this letter to let you know how disappointed I am with the Delta Airlines and the entire staff. I planned this trip to New York in November 2023 as a Christmas present for my husband. He loves baseball so we were going to New York to watch a Yankees game at noon on June 23rd . Our flight was 1pm on June 22nd. We were on the flight and there was a storm in New York so we had to hang out in the air while it passed. Well then we were running low on fuel so the pilot stopped at Harrisburg PA to fuel up and on to New York. Harrisburg didn't have enough employees so fuel was taking a long time. At that point the pilots come over the speaker that they had timed out for the day . Everyone was taken off the plane at 4pm and not told anything else until 9 pm when they finally decided to cancel our flight. The lady at the counter yelled out that if anyone was rude or had an attitude she wouldn't help anyone( isn't that her job to help customers). Ok great our flight is cancelled, when can you get us to New York. They said we would be rebooked the next day at 11:30 am. Remember you cancelled our flight at 9pm. Our luggage did not come out at baggage claim till 11pm. We DID NOT get a hotel voucher and had to pay for a room in Harrisburg PA for 4 hours of sleep . We would totally miss what we were going to New York. We had paid for plane tickets, Yankees ticket ,hotel and we never got to New York. By the time we would get to New York it would almost be time to come back home. This is utterly disappointing. We own a small business and rarely get to go on vacation. The entire trip was ruined . We ended up on a flight back to Nashville TN the next morning at 6am. The very rare chance we get to go out of town was ruined by your airlines. We are asking compensation for money spent on the vacation we didn't get to go on, both hotel, plane tickets and the Yankees ticket, the bags taking longer than 20 mins at baggage claim and honestly just all around poor customer service and lack of communication.We normally fly Southwest but took a chance and we will not be flying delta again after this experience. read more

Delta Air Lines - The cancellation of our flight that left us in Harrisburg pa and completely missed our trip! - Airlines Near Me - Nashville, Tennessee

I just want to take a couple of minutes to tell people keep following up on what you've requested of Delta Airlines. My daughter got married and of course her name changed. They had a trip that was scheduled out of country before they got married and Delta never changed her name to her wedding name When the honeymoon was delayed for a year. This met on the day when trying to get the tickets my daughters tickets did not match her name or passport. What I said above would not have been a problem if delta had made the correction when it was requested three months prior to the trip to let them know that the name but the tickets were booked were different. Now my daughter had to take her previous passport with the holes in it along with the new one and the wedding certificate in order to prove that she is who the tickets were so that she will be able to come back in country. It's true I like Delta; that's where my miles are, but honestly, you have to keep on them in order to make sure you get what you're entitled to. read more

Great airlines and clean terminals. Never have had any issues in Bna with delta. Recommend them to anyone. read more

Delta Air Lines - Airlines Near Me - Nashville, Tennessee

If we could give them zero stars and we would! Never, ever will we fly Delta again. We usually fly Southwest but Delta had a cheaper flight so we decided to take a chance...BIG mistake! They ended up cancelling our flight after three delays. We would have missed our connecting flight after the 2nd delay. We hung around hoping to be able to catch another flight but were told that would not work so we rented a car to start driving in order not to miss the wedding. We called to try and get reimbursed and were told we could drive 4 hours to another airport where they could get us on a 5am flight so we drove to the Knoxville airport and slept in the rental car for an hour and half before heading in to catch are flight, which was again delayed. We had to sit on the plane for 45 minutes while they tried to get the toilets and WiFi working. It was a nightmare as again we still ended up with a connecting flight to make in Atlanta. We made it to Atlanta and had to race to make it to our connecting flight which luckily was delayed by an hour so we did not miss it. This sounds like a crazy story but this was our Delta experience. I encourage you to think twice before trying to get a cheaper flight as it ends up not being cheaper once you pay $150 for our 2 checked bags and then they tried to charge us twice for our 2nd flight. It was awful!!! read more

Supposed to have 1 bag free but you have to be a Skymiles member and have a Delta Amex. I am an Amex Platinum card holder and Skymiles member but nope. $30 dollar per going and coming. Might as well fly Allegiant or Frontier. At least they are upfront about gouging you at the counter. Do better Delta. read more

So I have figured out that Delta Airlines is like a very average high school athlete. When things are going good and they are having a good day they have a great attitude and are wonderful at what they do. However a bad day is when champions are made and true colors are shown. No championship for delta airlines. Got delayed by an hour our 1st flight of the day because the plane wasn't there yet from the previous flight. When I asked the terminal lady about it cause we had a connector an hour after we were supposed to land originally, she said it was common and the pilot might make up the time in the air. Just ask the terminal when we land about the connector. The on board personnel have secret info on passengers like us to help in this situation. On the flight we saw we were landing AFTER we were supposed to take off on our connector. No time made up. The air waitress said she would announce for everyone to stay seated once at the gate so connectors could make their flights. No Announcement. We got off, saw a delay on our connector take off, and literally ran 14 gates from A10 to A24. Just as we got there the door closed and the terminal lady leisurely came back to the desk. Out of breath, I'm no longer an athlete, I told her we were there for the flight. She said that she would have to check if the door was closed and did so in a no-hurry fashion. She spoke real low on the phone so we couldn't hear her, and then she apologized that the door was closed and they couldn't open back up. In other words they gave our seats away. As my wife worked to get the new flight info, another terminal lady came out of the door they couldn't open. Hmmmmmm. She gave a very condescending "I'm sorry we have all been there as travelers". We were asking for our same seats we reserved months ago and she said we would have to talk to the terminal lady at the next gate. We were given 2 $15 food vouchers for our next connector in atl. Got to the gate, told her the story and she said she would give us the best seats she had available. 1 1st class and 2 comfort+ seats were available when I asked. I know this cause I used the delta app. We were given 2 no room seats, not like the extra leg room seats we booked months ago. 3 hours later and cramped we arrived at our connector which by the way should have been the original arrival time at our final destination. We went to get dinner with our vouchers and all the restaurants had closed for the night. We bought cold sandwiches and chips, cause we were starving, because no food items, just snacks were served to us on our previous 2 flights. We were given 2 $100 credits for our next flights. We finally did have one delta employee do what he said and gave us side by side seats in the extra leg room isle for our final 35 minute flight. Started at 5:30am in Orange Co, Cali and got to Nashville at 10:55pm. Like an average high school athlete that had a bad day, Delta Airlines did NOT rise to the occasion and got whipped today. HORRIBLE Delta, just HORRIBLE! Sincerely Silver Medallion/Elite status Delta Sky Mile customer, read more

they made us wait on the plane for a really long time and now theyre deboarding everyone just because they lost count of everyone and couldn't bother to count us lol. good movies at least read more

My wife and I flew on Delta Airlines to Seattle from Nashville on 10 Sep at 0730 and returned from Seattle to Nashville on 17 April at 11:38. We upgraded to Premium comfort for what was supposed to be extra room all around. The seats were the same size as the main cabin (I checked), so there was no more extra room than standard and I paid several hundred dollars just to get on the plane a little sooner. Guy next to me was 6"8 on the way to Seattle and on the way back the gentleman cramped me in with his size. Uncomfortable on both 5 hour flights. Then all I got was a bag of chips and a small cup of coke (not to merit a can). First class living it up as they should, but attendants would only sell us a bag of chips, instead of giving us the opportunity to purchase food. $2,000 for a flight for 2. Price went up service went down. I never remember Delta comfort, or premium was this bad in my over 123,000 miles that I have traveled. Maybe offer a meal for purchase because the majority of your travelers are not First Class, but everyone should be treated with like they are and given an opportunity to purchase food on a long flight. That will save me from having to bring my own. Delta Sky Miles member since 2013 bryan11221222@hotmail.com bryanlthomas68@gmail.com read more

Delta, I have no words. You left me stranded in Nashville, even though YOU were the ones who rerouted me here. I was at the gate 15 min prior to posted departure time and yet you proceeded to close the door - counter to your signs saying doors would be closed 10 min prior to departure. The agent, pilot and ground crew were ALL aware we were here 15 min prior to departure with no one having checked baggage. And that this was the last flight of the night. The agent was well aware he should have been waiting for me and other passengers on the delayed LAX flight - he should have been waiting for and yet he gave away our seats. Then another agent came over to raise her voice at all the passengers you left stranded. She would not offer rerouting or flight credit. What a crock! I made you my preferred airline last year and will be changing that immediately. read more

Disgusting... Hair and food crumbs all over arm rest and dirt on floor, and this is firstclass. No power to charge phone, it's down and no entertainment screen and woops sorry no earbuds not even to buy. Tray table broken as well. read more

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We've been flying Delta a lot lately. And the staff here in Nashville can be a little bit more friendly. Not as badge as the Atlanta staff but they can work on a couple pays. But for the most part painless read more

One star is one too many.... If something isn't done, I will not be flying this airline again. I have attached my letter to Delta which has been sent to them through twitter as well as through their website. Feel free to read. They have yet to resolve my matter which is why I am now posting on here. I was more or less dismissed. This airline used to be my go to airline but their service continues to fail me. I don't feel my requests are unreasonable considering the issues I ran into. In short, after arriving more than an hour and a half to an hour 45 early for a 7:09 AM flight originating out of Nashville (I had already checked in online with my bag, simply needed to drop my bag and proceed to gate. I also checked in at the kiosk), I encountered a line that took well over an hour. This line was for BAG DROP only... the representative that waited on me told me I wouldn't be able to board and my bag couldn't go (the girls behind me were on the same flight with bags and they made the flight). This flight BTW was oversold and they were asking for volunteers willing to take a voucher/be re-booked on a later flight. I did not opt for this as I had family driving from Orange County to pick me up and I was going to California for a wedding. I get put on another flight which connected through ATL. The crew for this flight was over an hour late and I only had a 1.5 hour layover. Staff including flight attendants were hateful. The flight attendant told me "it was on me" and "good luck" when I asked if they could let those of us with tight connections deplane first. We landed in ATL as my next flight was leaving. That gate agent also gave me an attitude and told me to go to Customer Service. The agent was going to re-book me again but at this point I asked to go back to BNA. I would not have arrived into LAX until around rush hour, my day was already ruined and my family didn't need to ruin their's as well by having to deal with nightmare traffic. This was also a short trip and losing a day when flying out West is a pretty big deal. I was told after completing my flight back to Nashville that my points would be refunded into my account and my taxes/fees refunded as well. I had to go to another desk to have my bag re-routed and it still ended up at LAX. After following up with my story to delta, I was offered a 15,000 point "bonus" but no refund of the points I used (this was fewer points that I used to purchase the trip). Points cost them nothing. It's not like I was asking for cash money. I missed my flights and trip because of Delta, I was at the airport extremely early. Delta also gives vouchers and points out like it's candy but when they are the cause of an issue, they brush you off. I missed a wedding and missed seeing my great uncle who is in hospice. This is not the first time I've had issues. I've had many more such as when I took a nonstop to Boston and they failed to put my bag on the plane. It took over 36 hours to get my bag and I missed meetings due to this. Shame on you Delta. Please retrain your staff on customer service. My once favorite airline has now become my least favorite airline. Buyer beware! read more

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This airline has the worst customer service that I've ever encountered in any business that I've dealt with. Even Comcast was better to deal with, and that's saying something. 2 hours on hold to be placed on "a brief hold" while the agent checked on something. The call was disconnected and now my only remaining options are: go through another 2 hours on hold, or lose my flight credit. How do they stay in business? read more

We were going on an Alaskan cruise and found a great price on flight 4 hours non stop from Nashville to Seattle. The flight was on time and there were no problems. On board entertainment including movies was free. There was a 2$ charge for headphones. Beverage service twice during this flight. read more

Shout out to the ladies in the claim check from Delta Airlines in Nashville,TN. You wonderful ladies are totally awesome. The care and thoughtfulness you gave me was beyond any experience I've had in a long time. Excellent service. Traveling home on the Nov 29th on flight 792 at 7:20 pm to Sacramento, Ca. Dilemma, getting bottles of wine in luggage. Shout out to TSA agent Tom for guiding me in the right direction. I apologize for not remembering the wonderful ladies name. The lady in red gets a shout out also for getting my new claim ticket so quickly. A totally awesome team !! Can understand why Delta is rated #1. Hats off to you wonderful ladies!! read more

I always have gone with Delta as my go to and I have not been let down yet! The only time was when I had a layover flight in Detroit and the flight I was connecting to was leaving way ahead of schedule so I would have missed the flight had I not ran across the airport but that was my fault for only giving myself an hour layover. read more

Delta Air Lines isn't so bad. I love the airlines but the lady in the front who takes your bags was very annoying. She was just so rude and seemed like she just didn't want to be there or help out. Please have better service. read more

Not my favorite airline - Southwest still holds that title. The Delta planes always seem to have grimey bathrooms and the staff generally is not quite as friendly as they are on the other carriers. Compared to SW, the seats leave a lot to be desired as far as leg room, arm space, and proximity to your neighbor. read more

Delta Air Lines - Airlines Near Me - Nashville, Tennessee

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This airline has pretty fair prices. It's not my absolute favorite but I don't look at it and shudder either. The seats are fairly spacious, you get a free non-alcoholic drink and a little snack, and the flight attendants are nice. The airline usually stops in Atlanta as it is their main hub. I don't mind that either. All in all this airline is pretty good. read more

If you fly delta you might as well get in front of the plane and let it run you over; you would get there faster!! 4, 5, 6, hour layovers because of maintenance are you kidding me?!? read more

If I could rate Delta a negative star I would. Could even help me change my flight home to see my family for Christmas. They clearly have the power but won't. This is the last time I will ever fly with them. Clearly not an airline for the people. read more

I really hate the cattle call boarding of delta. We haven't even started boarding yet and people are already standing and crowding the gate. If Southwest flew to where I was headed...I'd be taking it instead. There has got to be a better boarding method Delta.... read more

Tried to ship a bird via Delta Cargo at Nashville International Airport. Easy to book online. Received tips and requirements and even made 2 separate phone calls to them to make sure everything was in hand and in order. After driving 4 hours, once I got to the Delta cargo building, I was told I should have had wire wrapped around the crate's ventilation holes. At no time in the email or phone calls was this mentioned. Needless to say, I wasted my day, my money and the bird never made his flight. When I finally made it back home and called the main Delta Cargo number, even they were unaware of this "wire across the ventilation holes" rule. I'm out time and $200. Do not trust Delta. read more

Recently I had a significant change in travel plans. There were several changes that were required and I did not have the skill to navigate all the changes I needed to make. I called the Delta reservations line was greeted by Mindi. Mindi was upbeat and professional. She understood my travel issues and got to work. Within a few minutes Mindi had resolved the travel issues and had saved me money. Mindi was kind and patient throughout the phone call. Mindi is based out of Cincinnati. She represents everything I appreciate about Delta. I can fly any airline. I fly Delta by choice. read more

For a really expensive airline I would expect better customer service. There was only 1 person (Christina) working the counter in the terminal. She was overwhelmed and rude. I want to give her the benefit of the doubt because this was a completely full flight and I I would like to think she was doing the best she could. My problem is not getting her help. I am not been too impressed with Delta my past few flights. read more

I usually fly Southwest because it's cheap and gets me from point A to B. HOWEVER, for a recent work trip, we flew Delta. This was my sister in law's first time flying and it couldn't have been better! The plane was beautiful-new, up to date on technology and spacious. After I told the crew that it was her first time, they let her come up in the cockpit. The pilot even got up and let her sit in the seat to look at all the controls! They gave us both wings and the stewardess bought all four of us a drink. Such a wonderful experience...I'll be looking here first from now on. read more

Seriously? I hand my ID to the person behind the counter... She types part of my name in, checks me in, tags the bag, and asks if I need a printed ticket. I always do Justin case something happens to my phone. Luckily I did, since she checked me in as the wrong person, and sent my bag in the other direction that my destination. Now, I can only hope she can get to my bag to route it correctly. I rarely fly Delta. They only get one, maybe two chances a year to impress me. Today they succeeded in failing. read more

Pretty sure Delta staff stole my stuff. I recently took a 9 hour overnight Delta flight from the US to Europe. Soon after we arrived in Holland and left the plane I noticed my case of electronics, cameras, and watches was not with me. I knew exactly where it was, in the overhead compartment directly above my seat. I went right back to the gate. The Schiphol Delta/KLM gate attendant there told me I couldn't go back onto the plane to get my case, and then called the attendants or cleaners who were currently cleaning the plane I was on to check for the item. I told her exactly where it was. She said the cleaners did not find it. She also told me she wasn't actually on the clock yet, and made it sound like she was doing me a favor by talking to me. I filed multiple lost item reports, with the Delta, and with both the departing and arrival airports. The items were never turned in. Then I researched a little online and found that Delta plane cleaners and staff have a history of not turning items in. Stealing. (https://www.cnn.com/2016/04/07/us/airport-theft-investigation/index.html) Delta cleaners and staff just steal passengers property. Other passengers are not going to be interested in an anonymous case after 9h red eye. The lost and found departments at both Schiphol Airport and the departing airport both said the same thing; they see found items returned from all the other airlines, EXCEPT Delta. Is it possible another passenger took the case, yes, but doubtful after a 9 hour no sleep flight where people just want to get off the plane. read more

About a year ago I booked a 6-day cruise to dawn the ports of Spain, France & Italy. Due to Delta's flight mismanagement and mishandling my luggage because they lost it. Due to Delta's negligence, they caused me and my other travel friends to miss several flights and the initial embarkment onto the cruise ship forcing us to catch up at the 2nd port missing 1 1/2 days of our cruise. In the midst of my vacation, I submitted the necessary lost luggage claims. I didn't have my luggage for my entire vacation, but things got worse because it's been 22 days and Delta still has no idea where my luggage is. I also filed a complaint with the Better Business Bureau. After spending countless hours making follow-up calls trying to locate my luggage, paying $1,190 for my ticket only to have a horrible experience, Delta causing me to miss a $113 prepaid private tour in Cannes, France and my clothes with an estimated value at $1,420 and no resolution in sight as this nightmare continues, Delta offered me an apology that read "sorry your travel was unsatisfactory". Delta doesn't seem to care they ruined my dream vacation! It looks like I will need to call in some media favors and a social media blast. read more

I have never taken a Delta flight before and never will. If I could give a rating of 0 stars, I would. I booked a flight to Tampa months in advance from BNA which had a layover in Atlanta. When I arrived at the Nashville airport, I waited in line for my 5:30am flight for over an hour being shuffled between kiosks and Delta Airlines Representatives. After waiting for over 30 minutes in one line, the representative had the audacity to tell me that she was late for a flight and couldn't help anyone else. I didn't even have a bag to check, just wanted a boarding pass. When asking other reps what to do about my 4x delayed flight and listening to horror stories of other passengers about being stuck in Nashville for 2-4 days without success of getting on a flight I marched up to the front of the line, which was at that point wrapped around outside the entrance of the airport from the street, and demanded a full refund for the flights I had booked and the refund was provided. I then booked a direct flight with Southwest and all was well, but the fact that I wasted over two hours total just to hear that nothing could be done until the next day is beyond ridiculous to me. Especially since my flight was at 5:30am, and I was shuffled around until 7:30am between various Delta representatives. Needless to say, I will never fly with Delta, and I do not appreciate the way that I and other potential passengers were treated. I fully understand that a weather delay cannot be predicted but accurate communication is necessary to run a successful business, and somehow Delta was the only airline at BNA with a line out the door and representatives that had no desire to assist or any idea what was going on. Very disappointing but lesson learned! read more