I missed my flight on 02/06 and I was so sad trying to figure out how to re book it, low and behold another flight was getting off the plane and I asked a crew where I can go to re book. They both said oh follow me we will be glad to help. Her name was Naglaa omg , she made it so smooth and simple went above and beyond. Thank you read more

I would not recommend Spirit airlines unless you have no other option or are taking a quick short trip that you can pack everything into a carry on backpack. I had to extend a stay and all other airlines were going to be $300 one way versus the $89 with Spirit. After picking my seat and checking my bag and paying the associated taxes the ticket ended up being $ 179. Allow a lot of extra time to take the shuttle to the Spirit terminal. The seats are not padded , don't recline, and you aren't given any drinks or snacks. I'm not saying never but I probably should have just taken the $300 flight that had free bag check in , drinks, snacks , easy terminal access, cushioned seats, reclining seats etc The only redeeming factor was the staff was friendly and pleasant. Oh yeah our flight was delayed too! read more

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Worst experience ever! we had to take a shuttle with no air conditioning from one side of the Nashville airport to the other side for 35 minutes for airplanes to pass by before we could park and go inside. our flight at gate C-8 was pushed back for 5 1/2 hours and there's no air-conditioning in this concourse. food was subpar as well as the service. Never again!!!!!! read more

I have never flown Spirit so this was my first time and I was stoked at first with the cheap flights UNTIL I saw what the baggage fees were!!! It was $69 for a carry on bag. A carryon bag!! I must be spoiled because I'm used to free carryon bags. The website said you could get a cheaper rate if you checked in online ($60) but the site was down and there was no way to check in your bag online. I mentioned it to the agent when I checked in and she just said that she heard that was happening but said there wasn't anything she could do about it. After that experience I was ready to give Spirit a 1 star but all the workers were so sweet, the women at the gate and the flight attendants, even the pilot were all super nice and made the experience enjoyable. read more

I don't know why everybody always talks about Spirit they really aren't that bad. I did not have a terrible experience, I was fine, Stand By, and my kids flew confirmed. I was able to get on the flight, no problem, and when I was bored, there were two empty seats beside me, and the stewardess had no issues allowing my kids to sit with me. Yeah, they do charge you for everything, so I guess that is the price you got to pay, but it's honestly not terrible and doesn't deserve the reputation people give it. read more

I had the misfortune of flying with Spirit--and what a nightmare it was. They had the audacity to list my travel points on the flight details, yet never bothered to add them to my dashboard. Naturally, when I tried to redeem my points, I was greeted with a big fat zero. I reached out to their "customer service" via chat, only to be told it was my fault for not double-checking that my points actually showed up where they were supposed to. Apparently, there is a limited time to check behind them to ensure that they do their jobs correctly and with integrity. Then I had to hunt down the correct flight dates (because they were marked with the wrong dates on Spirit's website) before i could get any help. It's infuriating to see an airline shirk its responsibility and customer benefits. Save yourself the hassle and steer clear of Spirit. read more

no location specifically- but I have literally never had a pleasant experience with a single employee from this airline they are all rude. This airline literally charged me to check a bag that I had previous flown with(flown with spirit) and charged me MORE than my flight ticket!! It's insane!!! They will nickel and dime you to death. Never fly with them. read more

A frustrating day of flying with flight delays, poor notification of changes and very little visible staff to help navigate the rescheduling. read more

This is the slowest and most inconsiderate airline in the industry!! Our flight was delayed leaving BNA for no apparent reason the plane was seating at the loading ramp the whole time. We arrived late at LAX for our connecting flight which was through Spirit as well. The gate we arrived at was literally right next to the connecting gate so we just had to step off the plane and right on the connecting flight. When we exited the plane the door to the gate of the connecting flight was closed so we went to the counter were another lady from our arriving flight was being helped. She was allowed to board but we were told to wait while the spirit representative played on his phone and flirted with the girls behind the counter with him. After 10 minutes we ask if he could help and I made him aware of the delayed arrival and he told me we were too late they the lady in front of us was the last one to board. We ended up having to rent a car and drive 7hrs to our next airport to be told our bags weren't transferred so we had to wait an additional 4 hours for the next flight to arrive with our luggage. After hours of talking and chatting with Spirit we were told there was nothing they could do as far as refunds or credits. Bottom line is DON'T USE SPIRIT AIRLINES you are just another number. read more

Absolutely the biggest scam in the airport. It's a bait and switch with low fares, then they nickel and dime you so you'll actually spend more than with other airlines. It would be a long post to list every way that they failed us. One person, Larry, was as helpful as he could be. Don't make the mistake I did. No matter what the ticket prices is, DO NOT FLY SPIRIT!!! Anything other than them, including driving. read more

Lost bag. We took a six day business/vacation trip in April. Our bag did not arrive for five nights., just in time for me to pay to have it travel back home with us the next day. Saved all the receipts but I left them in the rental car. Spirit said no receipts no compensation. Why did it take them 5 days to find our bag? Not even a refund on the cost I paid to put the bag on the airplane with us. Terrible customer service read more

Got food poisoning in Nashville and tried to postpone a $400 round trip ticket for the return way home and they want $649. For a return flight. read more

Spirit at the Nashville airport has to be the worst of the worst! Got to the airport @4am for my 6am flight. I had to wait for an hour and 45 min to drop my bag off. They were short staffed had four employees handling nearly 200 plus customers. Unfortunately, there were many people with different issues holding up the line. The staff was completely uncaring including the supervisor who put his hands up when another employee asked a question. Why do you have a kiosk here if everyone has to wait in line to drop a bag? Long story short we got to the counter 18 min before our flight was departing. The lady clearly didn't know what she was doing started arguing trying to charge us for hockey sticks that go with the hockey bag. We ended up missing our flight along with 9 other people who were in the same line for 2 hours. We got to the gate with the other nine people. One lady was nice and honestly the nicest worker I've came across. The supervisor and gentleman at the gate at 6:10am on 11/20 Terrible! They started talking about how the counter was short staffed and why two employees who never show up still work there. Clearly we don't want to listen to that when we are being told we have to wait another day to fly home. Our bags made the flight so we had no belongings. We were not compensated at all, the staff was completely uncaring and anyone we talked to via phone was no help at all! Highly recommend you avoid this airline and save yourself the headache. If you want to be treated like a peasant and an unvalued customer this is the place for you. read more

Not a reflection of the Nashville Spirit airlines. Just a reflection of the business it's self. I purchased my flight through price line with my flight into Nashville being United which was great picked my seats no extra charge. Unknowingly selected spirit for my return flight to meet my schedule I had no idea I would have to pay for my seat selection in order to check in. Not only for Nashville but also for my flight change also. Having to spend an additional 120$ for a flight I thought was covered besides baggage . Again no reflection to the Nashville crew just corporate. read more

Spirit Airlines - Flight from Nashville-Vegas-Sacramento - Airlines Near Me - Nashville, Tennessee

Paid for the carry on and later found out I had a free personal bag that I could fly with. When I tried to get a refund, customer service said there was no way to verify it was a "personal bag". When I asked customer service if I could verify on my return trip, they said, I could've had a carry on during the flight there. They said I could get credit for a future flight, but I'm not giving them my business again. Everything is a la carte so they are CONSTANTLY TRYING TO SELL THINGS TO PASSENGERS. Really disappointed with this airline. read more

I can't see this airlines staying in business very much longer. They upsell everything. If you want to make changes m, they are not accommodating. They have staff that are not very organized (I have had different results with different people). They advertise low rates online through external sites to bait you in but let me assure you: it is a trap. read more

The"Flying cattle car of the sky" title has been taken from Southwest! Very limited leg room (uncomfortable if you're over six foot), seats don't recline, there is no cushioning on the seats (except the front seats), and I was surprised there wasn't a charge to use the bathroom (you literally pay for everything else)! The pro, there're cheap, the planes are clean, and the staff is friendly. read more

God I hate this airline. Horrible service, flights are routinely delayed, agents are rude and cabin crew pretty much useless as well, only visible at boarding and landing. Every time I book it, because of the route and time it feels like I signed up for a kick in the balls. read more

Worst airline ever! They are not even on time to bag drop for morning flights. Seats are horrible too, no space at all. For 50 dls more get yourself a flight in a different airline because this one truly sucks. Even more than the cheapest Mexican airlines, can you imagine that? This means they really really suck. read more

Spirit Airlines - Bag drop spirit at 6 am - Airlines Near Me - Nashville, Tennessee

Flew to Las Vegas on a full flight and it was awful. Small seats with no leg room or padding. Flight was delayed because cargo list wouldn't print out and it was already delayed 30 minutes on departure. They offered bigger seats - bulk head - for another $200. Pity the fool who books this airline. read more

Please stay far away from this airline.. You have to self check, weigh your bag. The machine breaks down. Almost made us late. You even have to pay 4,50 for a mini cup of coffee. They nickel and dime you to death . Just a nightmare flight. read more

Okay... I will say the staff onboard were excellent every flight, however that was the worst turbulence i have ever experienced. Cabin lights flickered, the plane was shaking, and it sounded as if at any moment the jets were going to turn off and we would be doomed. The prices were great and like i said before the staff was great, but the overall ride had me hyperventilating. read more

Sold our seats off after we checked in. Moved us to shoulder to shoulder seats during COVID. Shit service!

I had a layover from Vegas to Nashville in Fort Lauderdale FL. Unfortunately my flight in Vegas was delayed which caused an absolute nightmare. I ended up missing my connecting flight and having to rebook for a flight going out to Nashville the next morning. I was basically stuck in FLL for 11 hours with no access to my baggage (which had my daily breast cancer medication), no discount or hotel voucher and with miscommunication an agent cancelled my AM flight. I had to pay for my hotel and a different ticket with Southwest Airlines. There was no urgency or help from any spirit employee. Over the course of 5 days after landing in Nashville, I still had no baggage and no CANCER medication. I talked to over 10 agents on the phone about how important my baggage was and no one seemed to think it was a big deal. I paid a total of $392 for my baggage to arrive in Nashville and it took 5 days. They will not refund me my baggage costs or what I spent on a new airline or hotel. They gave me a $50 voucher, because that will surely help fight breast cancer and I will surely fly spirit again.... NOT! I knew it was a mistake booking flights with spirit in the beginning, but I didn't know they would fully dehumanize me and handle this situation beyond the absolute worst. I am seriously not one to leave reviews and can remain calm in bad situations, but this was a whole other level of frustration, disappointment and wasted money. Not only over charging someone fighting CANCER but getting them their medications with no sense of care/urgency is disgusting. read more

Spirit Airlines - Spirit Airlines will not cure cancer or even care if you have it - Airlines Near Me - Nashville, Tennessee

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We are not happy with Spirit Airlines. We just got off a flight PACKED with people, every seat filled....they did not follow CDC COVID guidlines. We expected spacing. In addition to the sardine-can-packed plane they served food and drink exposing us even further by allowing people to take off their masks! My entire family will NEVER fly Spirit again. On the boarding they have a sign that says "Social Distance- stay six feet apart" that rule fell by the wayside inside the airplane. read more

Spirit Airlines - COVID spacing? We dont think so. Spirit Airlines says, "Pandemic? Let's fill every seat!" - Airlines Near Me - Nashville, Tennessee

Worst experience ever. Would give 0 stars if I could. I had a backpack and a jacket thrown over my arm with my iPad and they charged me for a carry-on, which was $100!!! I was let through on the way to nashville for my personal item but on my trip home, they charged me. The chairs are thin, no leg room, you pay extra for seats, pay extra for a carry-on. Also worst turbulence I've ever experienced...I thought we were crashing. read more

Honestly, if I could give negative stars I would. My boyfriend and I arrived early as we are told to do. When we arrived, there were no spirit workers at the counter. The line was getting longer and longer and still no site of any employees. I walked over to The nice agents at United and they said that this situation happened every morning with Spirit and that the employees were "in the back". kid you not, we waited 30 minutes in line just to drop our bags. Lo and behold, three employees came strolling in gingerlly with their coffee in their hands. They literally took their sweet sweet time while people were in a panic to make their flights. Never again! I'd rather pay way more money than to ever fly spirit again. read more

Spirit is the absolute biggest rip off I've ever experienced. After buying my flight, I had to bid on a seat and then pay for baggage and pay for a carry on. That's an additional $380. I called the airlines and the agent tells me the ticket price only gets me on the plane. Unbelievable!! I could have gotten a direct flight from a credible airline for $200 less if I would have known this. read more

If I could give this airline a zero I would.. poor customer service, overbooking of flights and intentional delays that could be avoid. Crews at checkin and gates were late. Do yourself a favor and book with someone else!!! I highly highly advise NEVER fly this airline read more

DO NOT BOOK SPIRIT AIRLINES. EVER. Our flight got cancelled with no explanation or solution. They gave us no option to rebook. I've tried calling and they just hang up on me. I've been on hold with them VIA TEXT for 8 hours. Looks like we're stranded. Godspeed to all you flying Spirit. I'd rather pay the extra $100 to fly delta or AA. I have learned the hard way. DO NOT FLY SPIRIT. EVER. read more

The worst experience of my life. They delay our flight three different times just to end up canceling it. It is impossible to speak to customer service about getting a refund and they never responded to any of my emails. Once we got to the airport and spoke to one of the ladies working we were able to get a different flight. Of course that was after she was rude and was cursing at us under her mask. She also was on the phone with her friend the entire time. So beyond rude and disrespectful I've never experienced such poor service. They tried to give us 3 Spirit vouchers for food you should be able to get in the airport, but turns out no place actually takes them. Not sure what the point of them giving us vouchers was if you can't even use them. I will never ever fly Spirit again and I want my money back. read more

F #$# you for yet again screwing up ANOTHER day! TERRIBLE AIRLINE! Never on time, never professional. Went to check in and my US passport card was quedtioned?! Seriously?! read more

Trash. Takes over an hour after landing to get into the gate and over and hour for bags that you pay 65$ each for. Just pay for delta

Spirit has held my money hostage for almost two years now. I have booked 5!! Trips, all canceled, they only give credit for your next trip booked. If they cancel all my flights and within a week of travel what good is credit? This time they canceled on 10/04 but asked us by email to upgrade seats on 10/03. My trip is 10/07. I got the email they canceled today 10/06 at noon. Glad I checked the status Sunday so I could book flights with a reputable airline. WTF!! I have had to cancel two vacations and change dates on the others because of these frauds. They only SMS now and you can't talk to anyone directly. This is BS. So long Spirit. read more

Horrible service. They charged me extra for a direct flight and then added on a leg after purchase for their convenience. Then sent us in the opposite direction of our home to add 6 hours to the journey. Where is my refund for the extra 6 hours Spirit? read more

Horrible... everything about it. Very rude customer service! Outrageous prices for anything besides your ticket. They Don't offer anything!!! DO NOT FLY WITH SPIRIT!!!! DO NOT!!!! read more

Spirit Airlines charged us $50 each bag ($100 total) on our way back from our destination, even though we already purchased Roundtrip baggage and airfare. Customer service at the gate was incredibly unhelpful. We will not be flying spirit again, and would urge anyone thinking about it to reconsider. read more

TERRIBLE service. Boarded a plane from Nashville to D.C only for us to hover over the airport for 30 minutes that was closed due to bad weather (even before our flight had taken off) and fly all the way back to Nashville in the middle of the night. Returned to Nashville finding they called the flight "cancelled" and didn't have another flight out for 24 hours and only offered to reimburse us for what we paid and not help us to get on another flight (Ihad a wedding the next morning). They are still not willing to reimburse me for the $365 one way flight I had to purchase the night of from another airline after returning back to Nashville and wasting 5 hours in the air and have not provided any customers on the flight with the 2 $50 vouchers they promised. Do not fly on Spirit. read more

I don't know if "worst airline EVER" quite sums it up. How about MINUS 5 stars. After over a year We're still waiting for a refund of over $300 on baggage charges they made us pay because the online check in process was flawed and non editable for BOTH check-ins. They couldn't even straighten it out after arriving at the ticket counter two hours early and even went a day early on the return trip. They REFUSED to give us boarding passes till we paid the overcharges from trying to check-in at home. So for TWO checked bags( not overweight) and NO carry ons we paid over $500. Several attempts to resolve this have resulted in a once a month email from them saying " be patient, we're working on it" HA! (This was all a baggage issue as tickets were bought with air miles)-There is NO ONE to talk to. They will NOT call. Cheesy airline, LIARS and THIEVES. Not worth the discounted ticked price. PLEASE STAY AWAY. read more