No issues with check in or boarding, GA and counter associate were both friendly. Main issue was cramped and had limited charging with no where to work. read more

This fantastic, absolutely family friendly company was 2 hours behind on their fligh, not our fault, made it to DC and had the door shut to our connecting flight shut as we hustled. We were given a very impolite screw off and now are actively fighting customer service to get a new flight and hotel. If you care about your family and trip, paddling across the ocean would be a more pleasant experience. read more

Hot hot hot.... United terminal has no air conditioning and is made worse by being down a deep wing, so there's no way of the air conditioning in literally every other Gated area to make its way down. No United lounge...or any lounge in the Nashville, BNA airport either. Flights from United seem to be delayed out of here for quite some time. Plane landed at BNA by 3:30pm CT today. Flight was to take off at 6:30pm CT... then 8:25pm CT... time to board has been jumping back and forth for hours...latest update was we were supposed to board at 6:50pm CT... it's now 15 min after boarding time...who knows if they'll ever get our plane off the ground. United staff tried placing blame with the SF weather which showed as sunny today read more

I am a United person. I am happy that they have a direct from SFO to BNA. Flight in and out was on time and service was consistent with what I expect from United. Two thumbs up. read more

United Airlines - Airlines Near Me - Nashville, Tennessee

See all

Chloe Corrica, 10/2026 at EWR really helped me out big time when I missed my flight. She made me feel like you guys actually cared, and that was a big deal. Please recognize that you have an exceptional employee in her and compensate her appropriately and also promote her when she can be because she deserves it! Thank you. read more

The rude girl at the counter her badge was facing her she wouldn't give me her name , I went up to ask a question due to my boarding pass wasn't working on the kiosk. She said rudely the lady at the end can help you I look and there is a man and two ladies helping this family apparently she never specifically said which one so she yells across customers and her co-workers I said the lady over there .. I told her hey that isn't right for you to speak to me rudely you have all these people just staring at me as she is rudely saying she is not rude with her condescending attitude, I understand I could not get upset due to you all maybe won't let me on to my flight!!where is your protocols?!!!short black girl maybe she should show her badge since she is so rude she walk the talk because this is the kind of employee you all have the Mexican lady was very nice showed me which young lady I needed to go to ..your screens can say one thing then they change to another your employee that was yelling rude to me I told her if you don't want me speaking to you as you speak to me then she needs to stop!!never again will I fly united I am so tired of entitlement what is good for you all should be good for everyone sadly to say we are just $$ sign who cares how your employees treat your customers!! read more

On my way to Nashville, I got a text from United Airlines that my connecting flight from Chicago to Nashville was cancelled. I was driving to the San Diego airport when I got the text, so I quickly went on the app and saw that there were two flight options that leave today at 4 pm and at 5 pm, arriving in Nashville at 5 am. I was thinking "fine, my original flight was arriving at 11 pm anyway, so it's not like I'd do much once I arrive" so I went to the counter to get my tickets. I couldn't check in the night before to get my electronic tickets because I chose not to check bags and they had to make sure I didn't have any carry ons either (I got basic economy) before they hand me my tickets. I get to the counter and tell the guy that I need to change my connecting flight to Nashville since the flight from Chicago to Nashville has been cancelled. Without even checking, he said "we don't have anything until tomorrow" and I said "oh, then what's this on the app? It says that there's two flights leaving later today, connecting in SFO" so he said "ok, there's only two seats left for the 4 pm one, so I'll change you to the 5 pm one, you won't be sitting with your kids, but I'll give you great seats so you can switch with others." I got to the gate and told the lady about my seats and she made an announcement that a parent would like to sit with her young children, so if anyone is willing to switch seats. NO ONE came forward to help, so I had to do that on my own once I was in the plane. Begging and pleading with people to switch seats with me. Coming back from Nashville, we were on the plane already and they told us that they were low on oil so they're adding that, it'll be another 20 minutes, then 30 minutes go by and they said that they have to put the pets back in since they took them out to add oil, so it'll be another 20 minutes. 40 minutes go by and they said that they have to add a green defroster on the plane since it's starting to snow, so it'll be another 20 minutes, but it ended up being another 40 minutes. We had people running out of the plane to catch their connecting flight and United didn't seem to care. My flight from SFO to SAN was so turbulent and they made no announcements about it, no apologies or reasons why, they only said that they're limiting their drink options to water and orange juice only because of the turbulence. What!?! So random... I had a $100 credit per person from United last year that I wanted to use, so I used it on my flight to Nashville, but MAN, it was not worth it! United is the worst airline ever. All my flights have been cancelled, delayed, or really late in the last 3 years, I think it's time to quit using them. read more

Absolutely horrible. Laughable & horrific. I was delayed 36+ hours with no explanation as to why. After following up in both refunds & complaints, I was granted nothing blaming it on a "weather issue," as there were both flights outbound and inbound of both airports on both days through our delays. Their customer service team is laughable at best. Don't waste your time flying United as they've turned to a complete dumpster fire in the last several years, and if you're upset about an United experience you've had don't bother reaching out to Customer Service as they're helpless. read more

We had a nice flight back home to VA. Employees at the counter were friendly and helpful. Our bags were checked in easily and everything moved smoothly. The plane we went on from TN to VA was much more spacious and cleaner than our plane going from VA to TN. Flight attendants were friendly and patient on both flights. The pilots did a great job getting us to our destination safely, take off and landing went smoothly. Complimentary pretzels and drinks were offered. Overall, we had a pleasant experience. read more

United Airlines - Airlines Near Me - Nashville, Tennessee

If you want to have your concerns dismissed as "oh well", have employees laugh at the fact that you'll be delayed on your overseas vacation by 24+ hours, then this is the airline for you. Truly amazed by how little that the counter staff cared about the massive inconvenience we incurred. This was not weather or maintenance related. This was a crew delay. And they just didn't care. read more

Absolutely HORRIBLE. We had an 8am flight, and once everyone was boarded we sat still for an hour before the pilot came on to say that the fog in the area was too bad to fly (but other flights were taking off??). Once the fog cleared, we had to wait another hour because we didn't have enough fuel. After two hours sitting on the plane, the flight crew timed out so they CANCELED OUR FLIGHT while we were SITTING ON THE PLANE. When we got off the plane, not ONE United employee helped the dozens of us that were on the flight. We tried to ask one lady for help and she said "I'm busy, you can call the support line." I want to get out of this city and lay in my bed but instead I'm hungover and have been stuck at the airport for 10 hours!!!!!! I will go out of my way never to fly United again. (Jason Aldean bar was lit though ) read more

Checked in at the United Airlines ticket counter to check my bag on the way back to Dulles International Airport. Only one other customer was in front of me. After checking in on the computer terminal - the United staff member was friendly and enthusiastic! Asked me a few questions about Dulles and the Washington, DC area as he was heading there soon for some work training and wanted to see some of the area! Until Yelp corrects this business listing - the correct address is: United Airlines Nashville International Airport 1 Terminal Drive Nashville, TN 37214 http://www.united.com read more

United Airlines - Airlines Near Me - Nashville, Tennessee

There are crappy airlines like Spirit and then there is United. This company should have been bankrupt years ago. Their planes are always broken, their crew is understaffed, terrible customer service. Fly Delta or even American. read more

If there were no stars, I would choose that option. It all started the night before my flight when I tried checking in online. The online checkin was malfunctioning and wouldn't accept my bags to be checked in. The online "service" told me to see a representative at the airport. The following morning, I arrive to the airport at 5:15am for my 7am flight. I stand in line for FIFTY minutes only to be told that I needed to wait in another line since I didn't have a boarding pass. I calmly explain my boarding pass wasn't provided during online checkin and that I needed to see customer service. The employee explained he was customer service, but could only help if I had a boarding pass. He pointed to a separate line where the other employee was with the same title- customer service. Myself and 16 other people that had trouble with the online service trying to catch the same plane wait another 50 minutes to meet the new customer service agent. We all are told that we needed to arrive at least 1 hour early for our flights and we all missed the flight. All 16 of us It was a bad disturbance between the 16 of us and that customer service rep. Who knows what happened after that but many derogatory names were thrown and people were ANGRY. They "offered" us a later flight at the tune of $769 and the same customer service rep said we can "take it or leave it, I'm not the one trying to get to San Francisco." A total of 110 mins in "customer service" line for 16 people who missed the same flight. Seems to me the common denominator here is United Airlines. Please reconsider your options when choosing an airline. United is horrible, inefficient and poorly run. They need to be out of business. read more

United's stepped up its game, like, 10%. Michelle at the gate was supremely unfriendly and full of attitude, but on the plane, the flight attendants were pretty friendly and provided coffee/water/juice and pretzels/cookies/waffles. There are outlets in between seats and at the gate, and WiFi available for sale. The 6am flight from Nashville to EWR was fully booked, but two people standing by got on, so if that's what you're trying to do, have hope! read more

I arrived safely. That's the important part. The 40 minute connection in IAD that became 25 minutes because we had to wait for a jetbridge driver and then an 8 minute to wait for the mobile lounge to depart for a scenic tour didn't help. As I was going down the terminal in Dulles, I heard my name with "final boarding call" and I was still 200 yards away. Not fun! But this is about the Nashville operation. And so here we go... The plane landed in Nashville, taxied and then came to a stop short of the terminal. The Captain made an announcement that we were 15 minutes early and so we would need to wait for a ramp crew to arrive to guide the plane in. They took 20 minutes to get that job done. No fun. Into the terminal I went and down to baggage claim (I had a rollaboard, but there was no room due to my late arrival to the plane at IAD). And here we waited for the luggage to appear for another 20 minutes. The door to the luggage belt opened.... and then closed. 10 minutes later, the door opened again and the bags started to appear. It was literally 45 minutes from the time the plane touched down until the bags began to appear on the belt. This is not acceptable. Every time I fly United (which is not often), I am reminded about how much better an operation they have at Delta. And even if Delta does suck, they have a 20 minute bag guarantee. If they miss it, you get 2500 SkyMiles immediately. read more

My friend flew United. She is an elderly person and she flew first class from sfo to bna. Well she left her tablet in the side compartment. Yes that was her fault. But to think that within a hour period it would disappear. Called later did get a phone call later says mg they couldn't find it. Definitely will think about a different airlines next time. Due to the dishonesty. No call to let me know the following day as they said they would. read more

I don't know if it is the fact that airlines just lost their ability to take care of their passengers or passengers expect so little. My recent trip from Dulles International Airport to Nashville has been one of the worst travel experiences I have had in nearly 40 years of air travel. I haven't flown in a couple of years due to the pandemic. I understand that problems arise but it has been one issue, one miscommunication after another with United Airline. I have several trips planned in the near future, but will avoid this airline at all cost. I try not to get upset over issues like delays but the misinformation coming from United has been so bad that I wonder if I will get home at all today. read more

Absolutely the slowest service for bag valet I have ever had to experience. Not only did it take over 20 minutes to simply arrive at the gate, the staff has yet to begin unloading our bags. Waste of time, waste of money. Terrible day to fly. Friendly skies? Definitely not at all. We are still waiting for our bags. Thus, this is approaching a 30+ minute delay for a little over an hour flight. The clock is still ticking. read more

Flying out of Nashville to Chicago. Arrived well in advance of my flight. So many people ended up flying out that morning, counter was backed up and I almost missed my flight. Better get in line super super early. read more

United Airlines are charging for mandatory checking of carry-on luggage. It is the most hypocritical way to substantially raise the ticket price. Honestly, if you have to raise the ticket price, and people would understand because of inflation, just do it at the purchase step and disclose it in an evident way, not concealed. The first bag is 35$, and 2nd is 45$ on top of your ticket price! Moreover, the check-in counter at Nashville Airport has no customer service at all. The agent Flint accused us of booking our bags under one passenger, which was totally false, then attempted deliberately or out of incompetence, to charge us an extra 270$ ! ...was completely rude, and kept interrupting us. I think she should not do this job if she's not interested in helping customers. read more

I understand the unwarranted hysteria going on regarding this Plandemic and the people that have been corralled like sheep into believing a paper or cloth mask is going to prevent them from getting sick....however the little Nazis that work for United are the prime example of absolute power corrupts absolutely. Your air waiters are some of the rudest people who have capitalized on being able to terrorize passengers without knowing if they may have ptsd or underlying health issues that prevent them from keeping their entire face covered. I will NEVER fly United again. A little bit of respect goes both directions... read more

Worst experience ever. Flew delta on the way to Tennessee then United back and it was terrrible. Delta allows you to bring a carryons but United does not keep in mind after you pay $30 for your first checked bag they charge you $40 there after. $110 to take two small carryons and a check bag back home. I use to love United but will never travel with them again. They have become such a cheap company, I feel sorry for the people that are stuck working for them. I could have bought another ticket for that price....just pathetic. read more

United Airlines - Doesn't even tell you the price - Airlines Near Me - Nashville, Tennessee

Flight 3636 El Paso to Chicago DIVERTED to Indianapolis for "Fuel Stop". Gets delayed due to "Weather" eventually arrives to Chicago. Flight 5518 Chicago to Nashville was initially scheduled to arrive at 0730pm Nashville. Gets delayed multiple times in Chicago("due to weather") and cancelled at 1130pm. No one is put into hotels and COTTS are thrown out and told plane departs at 0526am to Houston!!! Catch a connecting flight from Houston to Nashville assuming. I have attached a photo where you can see the other airlines to include UNITED! Departing from Chicago making it to Nashville!!! But our plane is cancelled due to weather?!?! read more

United Airlines - Airlines Near Me - Nashville, Tennessee

Mistakes happen; I get it. It is how a company handles those mistakes, however, that really makes or breaks that business' credibility... United's procedures breaks it. They lost my bag for 4/5 days of my vacation. They give you no direct line to call to speak with anybody about your issue, but instead use an automated doorman to provide you with as little information as possible. When you can talk to an actual person, it is a call center in India where the employees all "have no authority to help you with that" and the supervisors are always "busy". They charged me $125 to lose my bag for the majority of my vacation, and they can't call me to make it right. Shameful. Woe to he/she that has an issue with United; it will not be resolved. read more

Sat on the tarmac for over 2 hours waiting for the ground crew to de-ice the plane. United had not schedule anyone that was certified to De-ice the plane and we had to wait on someone to come in. It has been below freezing in Nashville for days that is just poor management scary to think what else they may have overlooked read more

I arrived at the airport 5 hours ago. Our United flight to Denver boarded and then we sat on the plane for 90 minutes while they fixed a switch. Then they had could not fix it. They took us all off the plane and it is now delayed indefinitely but they have not cancelled. So if I want a different flight, United charges a change fee! United has the worst customer service I think I have ever experienced. I decided I could fly to another city but they won't allow that without a change fee either! Post script: United just cancelled the flight after delaying it over and over for more than 8 hours. Stunning disrespect for their customers. read more

***United Airlines only operates out of a few gates at Nashville International Airport so you can expect to fly in and out of this airport on a small plane here; United seems to run efficiently here with planes arriving on time and departing on time (one of the advantages of being a small airport); regional jets often require passengers to check carry-on baggage at the gate and then reclaim baggage at their destination gate; the personnel were slow in delivering this carry-on baggage on my trip*** The parking at Nashville International Airport seems reasonable compared to other airports. read more

DO NOT FLY United if at all humanly possible! This is literally the WORST experience I have ever had with an airline. We showed up at the gate in Newark within 5 minutes of boarding on the way to TN (by the way, we were already checked in and had been at the airport for two hours) and our seats had been given away! The gate agent was super nasty and while we were stunned (and not even being rude or loud) she kept saying "Ma'am you need to go to customer service I already gave your seats away." Now we are ready to go home tomorrow for a flight at 1:45pm and while trying to check in online we find out this time they gave away our seats before we even checked in! We paid almost $1000 for a round trip flight and somehow our seats home disappeared into thin air?! The rep on the 800 number couldn't tell us whether it was a system glitch or an agent error from our first awful experience, which was sooo refreshing. Now they want us to take a 5:30 flight home. We were on the phone last night for two hours (no exaggeration) trying to resolve this and they aren't even offering to do anything for us. They certainly kicked us off both of our flights real quick but they're saying the flight WE PAID FOR originally is now full. What an awful experience. read more

Just fly anything else. Even as the other airlines are ready to nickel and dime you for anything they can, this airline is prepared to go above and beyond with their stinginess and a lacking desire for anything resembling customer service. read more

Once again it is the people who make the difference. I arrived at BNA three hours ahead of time for my flight which had been canceled due to weather into ORD. The counter agent in Nasville was very professional and did a great job of re routing me thru Houston into Seattle. Debra or Debbie our flight attendant into Houston was a delight (UA1181 BNA-IAH) her smile and laughter made the day! read more

United Airlines - My United flight from SFO - HNL - Airlines Near Me - Nashville, Tennessee

I haven't even stepped on the plane, and I hate this airline. Needed to change my flight, which is a one way return trip. I was charged 400 (200 x 2 tix) just to cancel, with more fees to reschedule another flight. And then I couldn't actually get a refund, just a credit with United. So now I have to fly with an airline that just ripped me for over $500 to change my flight months in advance. My departing flight for the trip is with Southwest, with whom I normally fly. That one got changed with exactly 0 fees. I will never fly United again. What a ripoff! read more

Checked in for my flight at 4 am thru the priority line at the United counter I agree with the other review counter employees need a lesson in customer service. Rude and moody counter help doesn't paint a very good United experience again the priority line so that means I'm a loyal United passenger and expect better treatment read more

I wonder how united stays in business since all of their flights are perpetually late or delayed for whatever reason. I had to fly from Nashville to Las Vegas and to get to Vegas I had to go from Nashville to San Francisco and then make a connecting flight from San Francisco to Vegas. Each flight was delayed by a substantial amount of time. I did not arrive in Vegas until well after 1 AM which then caused me having problems checking into my hotel. read more

Never fails always late and or delayed, nearly missed connecting flights. Crew all ways shows up when plan is supposed to board.

Customer service team has always been very understanding and helpful when I've travelled with United.

My wife and I just returned from a wonderful trip out of the country. Unfortunately we chose United Airlines to get us there and back. We left Nashville and landed in Newark, NJ where we waited over 7 hours for our destination flight to leave. We taxied out and returned to the gate as the plane had a problem. They fixed that problem and it then had another problem. We were 8 hours late arriving at our destination missing a whole day of touring that we had paid for. The same thing happened on the return home flight. We waited in the airport over 8 hours for our flight to arrive that would take us back to the states. We ended up missing our connecting flight arriving in Newark, NJ at 1:00am a day late. Our new connecting flight back to Nashville was at 9:00am that morning. We had less than 5 hours of sleep after arriving at a hotel as we had to be back two hours before our flight back to Nashville. United Airlines wants to compensate me by offering two $100 electronic tickets for both of my late flights but will not do the same for my wife. She had her own tickets and not only lost a full day touring but had to take an extra leave day from work as we were a day late arriving home. If that wasn't bad enough. We were hereded like cattle when we arrived back in the USA in Newark and had to endure very rude United Airlines representatives. I found that you cannot talk to a UA customer service representative but must correspond using their online system. Very poor customer service and aircraft that are not well maintained. Don't use them. We will use Southwest or Delta next time. read more

As usual, United delivered an on time efficient departure. This one is a little more fun for the kids because they have a playpen for children under 42 in. in terminal A. The flight attendants were friendly and knowledgable. I had no issues updating my United Milage Plus account at the front desk. There are very few outlets located in such a large seating area and the bathrooms are a bit of a walk. But overall, I'd fly united through Nashville again. Courtesy goes a long way! read more

Indifference is the standard for United Airlines customer service. With respect to the airline industry, my expectations are minimal. Safe, on time arrival along with any checked bags is generally adequate. It is annoying when the ground crew "forgets" to start the plane before leaving the gate. To me, it seems this should be an important item on the check list. It is annoying to sit in a hot plane waiting for the ground crew to return and start the plane. The totality of paying a fee for a United MileagePlus Explorer Visa Card (to get a checked bag at no additional charge), poor communications, indifferent customer service, and most recently a delayed checked bag have now pushed me to a US domestic airline that is not rated dead last and losing market share. Is it too much to expect that checked bags arrive at the destination with the passenger? Most recently, I flew from Washington, DC to Nashville, TN. The flight was on time, but my checked bag was not on the plane. The United Customer Service representative told me it would be on a later flight and delivered. I asked five times if there was not some sort of consideration for the inconvenience and could not get a straight answer. My opinion is that if a business provides less than contracted service, it does not encourage them to improve by letting the problem slide. To do this, rewards them and allows them to profit from selling services that are not provided. Here is how it went. The flight arrived on time about 6:43 PM CST. United Airlines issues me a Delayed Baggage Report and said it would be delivered between one and four hours from arrival in Nashville. The Delayed Baggage Report with directions to go to www.wheresmysuitcase.com. This site is supposed to allow tracking of the lost bag, but the map does not work. I received a call from some express delivery company saying that my suitcase would be delivered by Thomas before 4:00 am. I asked if they could be more precise since I was only twenty minutes from the airport, but they could not. At 11:44 PM my suitcase was delivered by a young woman who did not look like Thomas. She could not provide a receipt, business card, or contact information for the delivery company. The next day, I received a call from Bangalore, India to confirm delivery. After complaining about the late luggage and quality of service, he offered me a $50 certificate that could be used towards my next United Airlines flight. I declined the offer because it would require me to spend hundreds of dollars on another United Airlines flight to redeem the pitiful $50 offer of compensation for the poor service and inconvenience. Delayed luggage is common and I understand this. However, with all of the other United Airlines problems that I have experienced, United Airlines has disappointed me enough. read more

Great airline departure on time. Sitting space was good flight attendants were friendly. But the luggage took for ever.