As a frequent traveler, I've flown American Airlines for years, and this Nashville-to-Charlotte route is one I take regularly for work. The flight itself is quick--about an hour and a half--and both of my recent flights were on time and uneventful, which is always appreciated. That said, I was surprised that such a busy route is often served by a regional jet. If you're carrying a roller bag, expect to valet-check it at the aircraft because the overhead bins are too small. It's a smooth process, but something to plan for. The cabins also feel dated. There are no USB ports or power outlets, so charge your devices before boarding. On both my outbound and return flights, there was no beverage or coffee service. For a short flight that's understandable, but even a quick water service would have been a nice touch. The crews were professional, and the flights got me where I needed to go safely. I'd simply love to see American invest in newer aircraft or add a few small amenities on this route to make the experience a bit more comfortable. Until then, go in with realistic expectations, charge your phone before boarding, and enjoy the quick trip. Life is short. Get out there and travel. read more

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We are flying out of BNA once we arrived at the check in our flight was cancelled and we got rebooked the next day. How shitty is that ? Maybe I made a mistake being an American Airlines member and a card member. Of course big companies like this don't care us consumers . I'll be filing a formal Complain and maybe file A claim as well. We have a car parked in ontario read more

Not sure how any Airline can be worse than United....but American has tied. Every flight delayed with no weather excuses. Sat and waited for a push truck to leave the gate .... the fourth truck actually worked! Every flight going and coming sucked. read more

My flight out, another passenger poured a powder substances from his carryon all over my head and another passengers head. Other than identifying the substance, nothing was done. The powder remained on myself and the other passenger as well as the floors and seat; we dusted our own belongings and seats off with no help of the flight staff, no apology from the passenger at fault either. Arrived in Nashville with 40 minutes to spare before the weather got nasty, but somehow our luggage did not make it in on time, and we were forced to wait over an hour (at the hour mark as I post) for our luggage to be available. Yes, I understand safety standards, but working in a timely manner to remove the luggage should be a priority for the sake of the customers. Had that happened, we would have been out of the airport before the weather got out of hand. Instead, we had to ask the group of women chatting at the belt if they had any idea of when we could expect our luggage after we had waited for 15 minutes already. Then, they stopped having personal conversations and realized that there could be an issue. Still there was no announcement from American on the delay. We were following the announcements from Southwest and Delta who were keeping their passengers updated around us. Once they realized they couldn't do anything, they took break without making an announcement and left us all unattended without updates, or a single announcement on the actual reason for the delay. Edited: Delta has resumed luggage pick up, no one from AA is present to explain why we have not. read more

Well, here we are. I see many of my fellow Yelpers have given American Airlines one star. That is a popular thing to do these days. Giving one star. It's how we tell the world we are Very Upset, without having to throw a chair through a window. But let's try a little honesty. American Airlines is not great. It is not going to make you feel special or luminous or important. It is not going to give you a hot towel that smells like eucalyptus. Nobody is going to look you in the eyes and call you "sir" with any particular conviction. The planes could be cleaner. The seats could be shaped for human beings instead of moderately bent coat hangers. The coffee tastes like it was brewed from the tears of tired employees. I have rarely been on an American Airlines flight where the crew seemed even mildly pleased to be there. And yet. I live near Philadelphia. This is the airline I fly most often. I have never been left in Cleveland overnight. I have never lost a bag for more than a few hours. Most of the time, give or take an hour or three, I end up where I am supposed to end up, with all of my limbs and socks accounted for. People seem to expect flying to feel like a massage or a spiritual awakening. It is not that. It is sitting in a chair in the sky while someone in a navy polyester vest hands you a biscotti. So yes. Three stars. Not one. Not five. They do not deserve our fury, and they do not deserve our praise. They are an airline. They fly planes. Most of the time, they fly them with you in them to where you trying to get to. So it goes. read more

American Airlines at BNA is stationed out of the T Gates, which are just beyond the main security checkpoint. So, from a convenience standpoint, they are solid, especially if you are in a rush. However, with this convenience comes the lack of options surrounding the gates. So when I fly T, I usually wander C and D terminal for shops and other food options. Since moving to Nashville and having BNA as my home airport, I have flown multiple carriers in search of the best direct options. American comes in close second to Southwest on direct options to most of the cities I frequent including CHI, ATL, DAL and MIA. When I start to get squirrely with my destinations, I have to pivot or ultimately connect, most of the time through CLT. AA out of BNA is always hit and miss for me, especially on service. The gate Agents are never the friendliest whether it is bag check, gate agent or flight attendants. Service is noticeably less friendly than other airlines. All airlines are subject to delays, so I try not to hold that against them individually, however I always seem to encounter delays on at least 50% of my AA flights to and from BNA. Delays have never been huge, but there always seems to be some sort of delay. Also, overhead baggage and space is constantly an issue on most AA flights featuring the older planes, which are commonly used out of BNA. Gate agents make announcements for full flights, but rarely enforce the checking of bags until it is too late and the aisle of the plane is packed with people trying to find space for their bags that don't exist Planes are always clean and for the most part, my flights are fairly uneventful. Overall, AA is not my preferred airline, but I do not go out of my way to avoid flying with them. read more

I'd rather die than fly American Airlines again. Trash all over the floor. My exit row seat had poo stains on it.

Booked round trip to Hi.. Delta FC there, AA first class home.. Delta 5 star..AA changed my chosen seats with zero notice, as well as bumped me to economy..said nothing they could do because flight was full.. get on plane, after 3 hr delay, to be deplaned for flat tire.. another delay.. get back on plane.. and see a grossly obese woman in my previous chosen first class seat.. top it off the first two FC flights, food was disgusting, attendants were rude.. and was only offered one drink during 6 hr flight.. mind you I I made my reservations 5 months in advance. I clearly had my choice of seating assignment.. never again AA. read more

American Airlines was fine. The kiosk had multiple machines that were out of order, but the lines were still moving quickly. If you notice the lines are stagnant, consider ordering your Starbucks before going through security to avoid waiting for your coffee. read more

American Airlines - Airlines Near Me - Nashville, Tennessee

Nasty employee at the gate. I'm amazed at how bad she was, I've heard Southwest or Spirit is bad, flown both. American is the worst. I would not recommend them unless you have no other choice. read more

We were supposed to fly out of Nashville to NY on 8/19/24 at 10 a.m. They cancelled our flight abruptly overnight. We arrived at AA at 7:00 a.m. where we told our flight was cancelled and rebooked for 8/20/24 at 6:00 a.m. They then stated they would not offer any compensation for hotels, meals, or transit. When I checked the FAA website the day of it stated the only interruption was a 15 minute or less delay for arrivals. In the attached image is AA's policy on the matter. When I presented this to the agent and supervisor they refused to offer anything and shrugged. To share: I looked into other airlines on flighttracker, and the next flight an hour later operated by Delta at 11:00 a.m. went out as scheduled. TL/DR - Don't fly AA - we were delayed a day, out a few hundred dollars for last minute lodging and meals, and they refuse to honor their own policy. read more

American Airlines - Airlines Near Me - Nashville, Tennessee

It's a shame to see how customer service in general has gone down everywhere over the years, but it certainly is showing at American Airlines, on the Frontline, especially at check-in. Even though I'm 1 million miler, Executive Platinum,,,, not that it should make any difference if you're a member or not,,,but it seems that when you check in you have to tag your own bags, etc. often the point to where you have to lift your bags ., probably have to load your own on the plane in the future .....I'm not old but I've seen elderly struggle with no help and the staff at the checking area that I go to every week at DCA Ronald Reagan Airport are very rude and extremely miserable Never see a smile and treat you as if you're being admitted to the state penitentiary. Hopefully, American Airlines can boost the morale of the staff as it would appear that most of them are sick and tired of their jobs and are taking it out on the customers. I'm keeping my fingers crossed and I am sure there are many people that know exactly what I'm talking about. read more

I travel often and delays are the norm. I understand weather and mechanical issues happen. Most recently, we were delayed 6+ hours due to a mechanical issue (Flight 2809 BNA-PHL) and when I asked to be moved up to a more spacious seat due to this inconvenience they wanted to charge me even though the plane was only half full (at most). The lady at the gate was more interested in looking at her phone and putting on lip gloss than helping a loyal customer. Exceptional customer service is surely becoming a thing of the past... read more

American Airlines you can do better. The first flight to Chicago out of Nashville and there's no communication, evidently no plane , boarding was supposed to happen 30 min ago and people are just standing here waiting on a status. Just communicate please. read more

Delayed flights with very delayed notifications. Frustrating gate & time changes. Skeleton staff to offer borderline rude help. Service desk with mobs of angry grounded passengers. One of my worst days in airports - both BNA & PHL. read more

Genuinely I don't understand how every single time I have ever flown on this airline I have a significant issue. My flight was delayed in total four hours. They lost my bags after saying they were confident they would make it on horrible customer service. The Wi-Fi did not work and before the flight they said they were missing a plane part which I don't understand how that's possible. Do not fly this airline read more

I see why they have the same rating as Spirit Airlines (currently a GENEROUS 1.5 stars). Every detail of my experience was horrible! We arrived to our gate 14 minutes PRIOR to our scheduled departure time. The angry and evil gate agent had already closed the gate AND gave 2 of our 8 seats to someone else!! Consequently, she separated me and my mom's best friend away from my 80 year-old mother, my wife and 4 kids!!!! This all happened because my mom's best friend and I (whom I was pushing in a wheelchair...myself...NONE of their staff helped us), arrived at the gate (again) 14 minutes BEFORE our flight was scheduled to take off. My wife was at the gate several minutes before us and had explained that we were delayed by security but was right around the corner. The only thing more egregious than her actions, was her attitude while telling us what she was NOT going to do for us!! Obviously, she was allergic to the thought of giving anything that resembled quality customer service. MARTI THE TICKET AGENT IN ORLANDO ON 10/12/2024 SHOULD BE FIRED...IMMEDIATELY!!! Needless to say, we were extremely disappointed with AMERICAN AIRLINES. Then, they also lost 3 of our 8 bags...after charging us their customary $40 per checked bag. #YouCantMakeThisUp. EVERY person (except 1) who I've had to work with had the WORST attitude!! If you're going to be incompetent, at least be nice about it. I'm usually not critical of any situation, but I think this would be helpful for my friends that are considering making the same mistake we made by choosing #AmericanAirlines. #NeverAgain #AmericanAirlines #YouCanDoBetter read more

American Airlines - This is "MARTI" the ticket troll...I mean ticket agent that CREATED this nightmare. - Airlines Near Me - Nashville, Tennessee

Betty at the AA CHECK in/ bag drop is absolutely rude and unprofessional. Not friendly or helpful. Gave nasty attitude #americanAirlines read more

I've noticed from reading reviews that so many only take to writing them when they're frustrated because something didn't go right... I write them regardless, both ways, good or bad to provide honest feedback. When it comes to American Airlines, I always appreciate how friendly (yes, they really are friendly) the staff are. I've experienced some with short tempers or who didn't wake up on the good side of the bed, but the overall majority aren't like this. I've called and received great service over the phone, via their policies and I can honestly say I've appreciated the service from AA employees way more than from SW or Spirit. read more

American Airlines - De-icing our plane - Airlines Near Me - Nashville, Tennessee

We flew out to Tampa on May 28th morning. Holy cow. The American Airline checkin was a mess, and nobody had any urgency or was trying to help out customers. Multiple lines leading to different desks... many customers not even sure what the line they were in was for. The bag drop line moved quickly, whereas the customer service line moved like a slug. And many people in the latter line could've simply gone to the WIDE OPEN self-service kiosks to print their bag tags, then drop them and head to security, but they had no idea what they were doing, and ZERO AA workers were around to direct the traffic. There were maybe 2-3 people working behind the desks, and there had to be a whole slew of AA flights flying out that morning. Why not have more staff working at that time?? There was absolutely nothing good or pleasant about the AA customer service experience before security and on the plane. Zip. Nothing. I recommend southwest. read more

I do NOT recommend this airline. Pre-covid they were great, not any longer. I have booked four times in the last three weeks, three times straight up cancelled and the fourth was severely delayed. Switching airlines moving forward. Update: American Airlines lost my luggage. C'mon AA, you are better than this. read more

When are they going to fix the ... I'm in the window seat and the guy in the middle seat was just not really made for only one seat! I'm sorry but talk about uncomfortable!! I spent the whole flight jammed up against the window of the plane. No room to move and more then a bit claustrophobic! This is an issue... why in the world should I suffer? It was a terrible flight! read more

American Airlines - Airlines Near Me - Nashville, Tennessee

Worst attitude staff that offers no help. Perpetually understaffed. Flights are never on time. Long lines. Pathetic airline. Broken self-service machines. Endless hold on the phone, even for fliers with status. read more

I regret every time I fly American! Made me check my carry on because no overhead space. I get on plane a six of the overheads near my seat were empty!!! Now I stand here waiting 20 min for my carry on read more

Only saying two stars out of politeness. I generally fly Delta but opted for a cheaper ticket and went with American. Wow! Huge mistake as I sit here looking at a plane with some problem of some sort with no information from the airline. The attendant is getting annoyed and no great explanation offered. Crap. I saw in the news a passenger lost his mind and urinated in an isle on an American flight. Sounds terrible and is certainly inexcusable, but coincident ??? Maybe. This could cause a sane person to go nuts. Nashville to Dallas, in case you were wondering. Just wow. People standing everywhere, crazy town. read more

I hate when I get stuck with this sub-par airline. No entertainment in the headrests. Uncomfortable seats. Strict / expensive lounges. Didn't have the best check-in experience. read more

When your flight is cancelled and you are rebooked on another flight, chances are you will lose your class of seat. I paid for a business class seat was put in coach plus and then denied reimbursement for the difference, even after sending complete documentation and speaking with AA. It appears that this is illegal and the department of transportation needs to closely audit them and their practices. read more

Fuck American Airlines. 3 hours late delay on the tarmac!!!! 45 minutes to get bags, terrible service. Canceled original flight got back 8 hours past original time. Again, FUCK AMERICAN AIRLINES!!!! read more

I'm not sure why everyone always hates on American. I fly multiple times a year and have never had a problem. Recently flew out of Nashville on a non stop to Philadelphia. The flight boarded on time and arrived on time. Flight was full but they were pretty good about enforcing the mask policy while on board. read more

So I had a return flight booked with American Airlines for July 11th that flight was canceled due to aircraft maintenance so I went up there and told the airline I was stranded and needed a hotel voucher a meal voucher and a return flight home. I left the airline thinking it all was handled. Well here came the time for me to do the online check in for said return flight and it was canceled and a full refund was issued to my credit card which takes 7 days to process. I asked to speak with a supervisor because I did NOT cancel my flight nor did I authorize them to cancel it. I was told by the supervisor that there's nothing they can do because I was already compensated. I was told I had to purchase a return flight and pay out of pocket. So I did with a different airline. NEVER use this airline they suck. read more

No poo stains. No poo stains No poo stains. Couldn't find Betty. Staff gave me full can of coke which I didn't even ask for and took out my trash quickly. The staff was pleasant read more

Absolutely terrible and disgraceful airline. Canceled 903AM flight to CLT Flight 5268 for whatever reason, probably due to not enough people, and added us to another flight. The Flight last night was also 3 hours late, what are you all doing? I missed a College football game because of you and when I called the help desk, there was not help but options to buy another ticket for $400 dollars more, and that flight would get there only 26 min. faster. Wow, no wonder I hear people driving instead of flying with America. read more

American Airlines - Communication board - Airlines Near Me - Nashville, Tennessee

This company has been a constant disappointment. The last two times I have travelled they have cancelled my flights and postponed for 24 hrs. When I finally talked to a customer service rep, the poor woman sounded so tired and discouraged; I assume that she had hundreds of conversations just like mine. I was able to get a refund but it is incredibly clear that their customers and their employees are getting mistreated - which both parties need to be the main priority. American Airlines: do better. read more

Ok YELP family, wish me luck. I'm on my return flight with American Airlines and very nervous. My departing flight had 2 time changes, 4 gate changes, no help from customer service and on Monday was told to send an email. I did get a email to complete a survey which I did but we will see. My departing gate staff was less than friendly, airline steward, well less just say I should have let the passenger next to me order for me, he received better treatment. I'm going to put all the above aside and hope for better flight.....#fingerscrossed read more

I do issues with my flights on American Airlines. The staff was very friendly. The airplane was clean and the flight attendant were very nice. Although I haven't flown American Airlines lately, I found it to be a much better experience than using Southwest Airlines. The American Airlines systems are much more advanced, the planes are much newer cleaner, and the staff seems to be much more competent. I find that American Airlines was much more enjoyable to fly in comparison to Southwest Airlines. read more

worst counter people probably in America. Slow, Slow,Slow!!!! Not knowledgeable and have zero idea what they're doing! read more

Im getting to like American Airlines! I was a SouthWest customer forever but gave them a try and was impressed. I like the ability to choose your seats when purchasing the ticket. Carry on is free but the luggage is $30.00 for the first one! $40.00 fir the second luggage. I will use them again, flights were on time or early. read more

American Airlines - Airlines Near Me - Nashville, Tennessee

On behalf of Retired Veterans, do not fly American airlines. They are not retiree friendly and it was Veterans Day. As Alanis Morissette once eloquently said, "Isn't it Ironic. Don't you think?" read more

I love to Fly, remember when people would dress nice to travel ? The days when people took pride in their appearance and treated strangers the way they wanted to be treated. Nashville is so lucky to still have a full service airline. Thank You AA for your First Class Service ! read more

American Airlines - Airlines Near Me - Nashville, Tennessee

We were in Nashville celebrating my birthday when we got a notification from American Airlines that our flight had been canceled the night before our 5 AM flight. We then got a notification that our new flight had been booked for a day later. Our original flight was straight through 3 hours and the new flight was a 9 hour commute with a 4 hour layover in LAX. We got $12 vouchers each for airport food. Only $12 for the unexpected 24 more hours that we didn't plan for and we were missing work for. Scrambling to find a room for the extra unexpected night in Nashville we called American Airlines and after waiting on hold for 2.5 hours they said to call back tomorrow as claims need to be made day of. We call back at 6AM the next morning and waited on hold for 1.5 hours and learned that they will put us at the Holiday Inn Express by the airport even though we have an employee rate at our current (MUCH MUCH nicer hotel that we are already acclimated at) and we were getting our hotel cheaper. So we uproot and bring all of our stuff to the Holiday Inn Express only to be told that they cannot find our reservation American was suppose to call in. We wait an hour on hold with American in the Holiday Inn Express lobby and finally get it figured out. I was being eaten alive by mosquitos in the lobby. We finally make it up to our room to find the worst room I have ever seen. Dingy dirty carpet, blood stained mattress and bugs in the bed. We go down to the front desk to ask for a room change and the receptionist tells us "I'm gonna knock you out". An absolute nightmare of an experience. I cannot believe they would set up such inhumane accommodations after canceling our flight for an entire day. Do better American Airlines. read more