A great job with the check in customer service people working for Delta Medallion members. Everything was well organized, my rep was efficient, provided small talk with my destination, and asked about my travel plans while handling my check in bags and boarding passes. She also provided helpful info on which TSA PRE to head toward in order to reduce the wait time. Her directions were spot on. The TSA line went very quick and workers weren't rude whilecI passed through the security checkpoint. Great job, Delta Airlines. read more

Delta Air Lines - TSA checkpoint closest to Delta - Airlines Near Me - Seattle, Washington

Beware if you have a bag that's to tall they will charge you $169 for each one, although you can carry a 50lb bag it's a free check but if it's to tall by 1 inch and under 50 lbs. all of our bags were under 50 lbs. Delta Air Lines will charge you for everyone. That's to tall They also had us on a layover in Seattle where we had to pay for our hotel and recheck our bags now they are not serving us our last meal and have no China entry forms on board. Renee at the Seattle airport thanks for charging us for both bags and not calling the handicapped service for my mom w a broken hip and a funeral to go to. We had to walk and Renee remembered to charge us 3 times but forgot to call my mom a chair as well. This whole trip has been such a bummer I doubt I'll be flying delta again. I've been a customer for years but everything has been a mess Eva airlines would have been nicer and more pleasant for sure. I'm Disgusted with the way Renee treated my mom at priority and the people in her first class section said they couldn't help her w her bag when she boarded she's 77 w a broken hip. Go EVA at least they will help your poor mother w her bags in the overhead bin and the wheelchair will be waiting at the gate. read more

They are the best airlines to fly. I always fly with them and they are hands down the better of all the flights. Really good customer service. Book with them always. read more

Delta Air Lines - Airport - Airlines Near Me - Seattle, Washington

Delta just ruined our honeymoon!!! I booked flights to France for our honeymoon several months ago. Just got an email saying there was a schedule change/delay in our flight and they would have to change everything, but it would be an additional $600 as the flights are more expensive now. (Duh, I booked months ago, when it was cheaper, it is not our fault Delta decided to change the flight times months after booking them) ).. Delta is the one who screwed up the flights, so you think they would not charge us for the flight change, but No, even after talking with a manager we were still charged extra!!!!! And now we have crappier seats on the new flights, and it is costing me extra??? I have always flown Alaska Airlines, as their customer service is top notch (Alaska would never had treated us the way Delta has! I wish Alaska Airlines had flights to France as they never would have ruined our trip like Delta has). We are so upset about this whole experience. Deltas customer service is HORRIBLE!!! DO NOT book any flights with Delta! If they make a mistake, it is the customer who will have to pay extra, not Delta. Delta does not care about their customers at all, and will not own up to their own mistakes, how can they do business like this? Worst customer service experience ever!! Thanks for completely ruining our honeymoon plans Delta! You suck. read more

The worst airline in practice. I have literally been on hold for over five hours with their "customer service" line. The third phone I've been unfortunate to have to make,all with multiple hours wait. STAY CLEAR OF THIS AIRLINES - not worth saving a few dollars!!! read more

Delta is the best US based airline. I wish they had more flights out of SEA. Alaska is low rent by comparison. Service wise both carriers are on par which is mediocre but the onboard products of Delta are far ahead and better. read more

Paid for a first class ticket which is supposed to come with some perks for the extra cost; the Delta web page claims "accelerated check-in and baggage handling" but when I was directed to the 20 minute bag check in line with everyone. And then the Seatac Sea Spot Saver Delta sent me an email about, still had to spend more than 30 minutes in a line before I found an employee who told me I was in the wrong place because there are all sorts of sign-up for the "service"'signs but no signs to tell a holder where to go. Then there's the fee based "Delta Sky Lounge" and no first class lounge as is the standard for all other flights I've taken first class. So far for my first class money I have a cool red boarding pass and absolutely nothing else expected on their untruthful web page. Do not recommend Delta at all read more

I must say they have failed on my latest trip Delayed flight had me pressed for time to catch my connecting flight. Running through the airport and close enough to see the all good door. When I ba fed on the door security wanted to remove me from the airport. I was not out of control and headed many gates to one person customer service and half of the passengers from my original blog by in line for missing theirs. . end game I am sitting in an airport for three hours for their precious two minutes that they stole from me. Fuck you Delta read more

Unless everything goes perfectly, just expect Delta to make it next to impossible to get reimbursed for anything that might happen, nor will they be able to really provide assistance en route. I am going on 3 hours on the phone for a refund update. If Delta is having difficulty with manpower because of Covid, they should publicly state that. What it looks like is that the airline is overwhelmed and can barely function. read more

Delta Air Lines - Almost 3 hours on the phone, this is insane! - Airlines Near Me - Seattle, Washington

2 years ago I went on a series of interviews. I had been a frequent flyer for another airline that didn't travel to a lot of the cities. I decided to make a switch to delta and I haven't gone back. The main reasons have been (1) consistently positive experiences with getting on standby flights and on flight experiences, (2) on flight entertainment, (3) meals served for my Seattle to JFK flights and (4) the medallion program. I don't fly all that much but after my interviews I managed to squeeze in as a silver medallion member, the lowest tier. I was pleasantly surprised by the ability to book the extra room seats at no charge (usually $50). I also knew I could be upgraded for free to comfort or first class, but I didn't anticipate it since I was the lowest tier. Well this is no exaggeration. As a silver medallion member I was upgraded at least 6 times this year, including first class on the way to Cayman Islands! Lastly I love my movies. And the on flight on demand movies are great. I hear most airlines are doing this now but I appreciate seeing a lot of recently released movies. read more

We booked seats on Delta Air Lines for a trip to Honolulu. We were married there many years ago so this was our anniversary gift to each other. We checked at seatguru for information on the configuration of the plane and the exact seats we wanted. We definitely didn't want to be over the wing. Tickets were booked directly through the Delta online website and not a 3rd party. Everything seemed perfect when we printed out our boarding passes but that changed as we were boarding the plane. Our seats were changed to accommodate another passenger! We were not asked. We were not told until I noticed the seat change as we were boarding. And, yes, our seats were still together but over the wing. On top of that, the plane was an older plane and very cramped. Considering we aren't tall folks, we felt like a sardine in a can. We'll have to think twice before we book another Delta flight. The 2 stars instead of 1 is because we did arrive safely. Next time it'll be an American Airlines flight. read more

Really Delta? I fly your airlines almost exclusively for business and pleasure. I paid for first class tickets for my wife and I to Cabo recently and was extremely disappointed in the old 737 that flew us there. I know that these amazing Boeing jets are good for many years; however, please put some effort into updating the interiors. I have flown on some of the newer aircraft in the fleet, so I know you have the equipment. For example, the screen in our first class seats was smaller than my cell phone and had less resolution than a color TV from 1962. This is completely unacceptable. I may consider changing my business back to Alaska Air. read more

Delta Air Lines - Seat back screen in first class smaller than my cell phone - Airlines Near Me - Seattle, Washington

I just watched 3 stewards try to close an overhead bin and talk about duct taping it shut. Wish I would've taken a picture. All that in full view of a pilot sitting across the aisle. read more

Worst airline, They don't keep time and if you pay for premium economy they cancel and don't refund back your money or rebook with the same class cabin you booked read more

I paid for a first class but was discriminated against by Gabby, flight attendant. Before my race determined that I deserved substandard service compared to other caucasians on the flight, I never got to sit next to my travel partner because our seats weren't assigned next to one another even though the reservation was made together. When we got on our flight from Seattle to Victoria I was only allowed the water bottle until after we were in the air. Finally the attendant asked if I wanted anything to drink and when I asked for Jack Daniels Tennessee Honey she audibly sighed and returned with Jack Daniels black label. She refused the entire can of coke and told me she couldn't change it. I was handed a plastic cup with no straw while the white man right across from me received his Bloody Mary in a glass. When asked how she chose who got glass and who got plastic she told me I got plastic because it was such a short flight. Completely irrelevant and I should have been allowed a drink before we took off. To top it off I was not offered snacks either as a result of the short flight. I am upset that I didn't get what I paid for. read more

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Tip : bring a headphone. I like the crew members cause they are very professional and the flight was good. I think delta did it better than Alaska. Definitely flying delta from now on!! In Alaska, people were coughing without a mask and the crew could have asked more to put on a mask. All the passengers wore masks and I liked it. I prefer Delta over AA, United or Alaska. read more

Delta Air Lines - Airlines Near Me - Seattle, Washington

Honestly, the worst customer service ever!!! I've been trying to get a hold of them for a week inquiring about where my airfare credits can be found. I text back and forth with a robot or agent for an hour who ultimately couldn't help me snd said they'd put me in cue to speak with an agent. Never got that call. Called 2 days later snd held for 90 minutes when I had to hang up because I couldn't hold any longer. Called back AGAIN today and they said they'd have an agent return my call in 9 hours!!! They finally called snd I picked up on the first ring. I said hello 3x and then was hung up on. I called the Number back immediately and have now been on hold over 2 hours. I haven't even had to hold this long to speak to someone at the DMV or Social Seciurity office. Just give me my credits and I will never ever use your airline again! read more

Sometimes you only have the choice of one airline so you take it and hope for the best! This particular experience with Delta was at least better than previous experiences! Out of my four flight to get to and from Georgia, they were all on time! Surprise! That's enough to get three stars for sure! Although the aircraft seem old and out dated with built up grime in the tray tables and seats, broken front pockets and unkempt bathrooms, timely arrivals can definitely trump that! As for the overall service from Delta employees, it's lacking in many areas. From check-in to baggage claim, it's hit or miss to get friendly service. I found that most seem bothered by the customers or provided the cliche "Welcome (insert fake smile here)". Out of four flights, one flight attendant was personable, friendly and engaged - too bad it was only a 20 minute flight! All in all, I take the airline that suits my travel schedule so I will be flying Delta again. Cleaner planes and sincere staff would be a welcome change as long as they don't sacrifice timeliness! read more

Delta Air Lines - Me, and my shadow...! Fun little picture that'll have your toe tappin'! Arriving into Seattle, WA. - Airlines Near Me - Seattle, Washington

I have had zero complaints about my experience with Delta airlines during these most trying of times. I have made a couple last minute reservations and I could not have been happier with the flight options and prices. Middle seats are currently not available and it's possible that the rows before and after your assigned seat won't be seated either. Safe travels everyone! read more

Delta Air Lines - Airlines Near Me - Seattle, Washington

Flew from HNL to Seattle for a layover. The flight was great and the service EXCELLENT!!! They were polite, attentive, and all that good stuff. I really enjoyed the flight. The free movies, snacks, and drinks. These flight attendants disnt take a break. Coming down the aisle and taking our trash on point. In HNL, the upgraded my seats to comfort cause I paid more for my flight. I was pleasantly surprised. My overall experience was just wonderful. I can't say enough about the staff from HNL 10:00 pm to Seattle on this day!!! Aloha and Mahalo. Keep up the excellent service ladies and gent. read more

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It's good but today bad first flight good good but second flight bad baby monitor screen and no charging baby monitor screen hit just from being on and I feel it will explode hot read more

Delta Air Lines - Baby monitor screen - Airlines Near Me - Seattle, Washington

Recently, this was my first time flying First Class, and from here on, it will be hard to go back to Economy Class, as my recent experience on Delta Airlines was nothing short of stellar. The seats were comfy and had plenty of leg room. The entertainment screen was large and offered a lot of variety. The food was excellent, however, it seems that Delta leans a bit in favor of vegan fare, unfortunately. The flight attendants were the highlight of my flights, providing exceptional service, which was attentive but not overbearing, and always there when I needed them. As a First Class passenger you will get an attendant who only services the First Class compartment, as well as a bathroom up front for your convenience. As this was my first experience flying First Class on any airline I have nothing to compare this to, but if this is typical of Delta's service then I am very impressed, and would not hesitate to fly them again. read more

Remind me to never use delta again they probably stole over 1k worth of money from me for flights I never went on because my bag? But also wouldn't let me fly without my bag, and meet it at a later flight? Uses 3rd party to do insurance so they literally make it a pain in the ass to get your money back!!!! You have to file a report why? Or give you a voucher with an expiration date??? Sounds like a scam to me after they stole so much money from me for stupid things like this. Flying southwest forever, so easy to cancel or change my flight with NO extra cost! Your money gets refunded to your account and doesn't expire!!! Plus you get 2free checked bags!!! They even let your bags go on a later flight and still let you catch the flight 30 min if you can make it to the gate. Don't give these crooks your money. Literally don't even understand how they're in business. read more

I recently took a flight from Sea to Seoul after they cancelled my previous one and direct to Hongkong. I guess you can fill the airplane faster and then get a connection to HKG. We bought out tickets with months of anticipation and also a plus on space. You might want this when traveling for hours. But when they changed our flight, they forgot to apply this and the veg menu. Of course we had payed for it! And the same happened on the way back home. I felt tricked. The second part of the trip was managed by Cathay which was a blessing on the service. They even took care for the menu. Staff was very kind on the second trip. They did their best to help with my cellphone because the charging sockets would not work. Loved the eye mask, earplug, slippers, and toothbrush package. Super useful!!! I don't know if I'm aloud to say this but this could be a great saving-ecofriendly project: do find something about re-using your own cups instead of giving 5 for each customer on each flight. I was amazed about how much trash I collected through out one single flight. read more

I am writing this review about the Delta Airlines Cargo facility at the SeaTac airport. I am a contract courier and I visit Delta Air Cargo almost on a daily basis. I pick up radioactive medical treatments, human organs and tissue and sometimes an aircraft part or two. Sometimes I bring those things to Delta Air Cargo to tender them onto flights heading out. Whatever reason brings me to Delta Air Cargo, I prefer their service over any of the other airlines. Alaska makes a tight second showing but the folks at Delta are always very nice, very helpful, and very professional. They not only understand how to do their jobs well but they also understand their clients needs. Unlike some other cargo handling companies, Delta handles their own. From start to finish, they make sure things get where they need to be without any third party interruption or disruption for that matter. They do get really busy at times and lines form and customers just have to wait but when you're all done with what you came in for, the wait was almost always worth it. I commend Delta for keeping all services "in-house" and for taking care of their customers well. From shipping a human heart to importing exotic birds and everything in between, Delta Air Cargo has got you covered! read more

Not as bad as these other Yelp reviews are saying. I do actually find Delta to be one of the better big airlines. Certainly better than United. Took Delta on my trip to Salt Lake City last week and for the most part it was without incident. Though there was a delay returning, it was weather (snow!) related and I don't think other airlines would have dealt with it any better. The planes I have taken on Delta have usually been of the three and three variety which is okay since I never seem to get stuck with the middle seat. As for in-flight service, I think it is better than others. While not much, I think it is nice that they offer snacks like peanuts in addition to the standard drink service. There was no in-flight entertainment though which is one of two knocks. Fortunately, Google wi-fi is free for the holidays so I just did some Internet browsing and wrote some Yelp reviews on my IPad. The other issue was my returning flight had a gate change in a different concourse that I only found out by checking the screen. So just check the monitors if you decide to check in really early. Though overall I like flying Delta. Have not had any big issues with this airline. read more

Headed to my sisters wedding in Cancun with my whole family and traveling with my 19 month old daughter, I was over charger for my (heavy/ over weight bag) I had pre paid for my bag, got to the bag check counter and they said my bag was 56 pounds and I needed to pay $100 total... so I did, while stating I already paid 30$ so i would just be paying the remainder...then checking my credit card statements they I charged me a $130 in total for that one bag. Then got TSA line and went to enter premium and they told me I wasn't premium, but I was... then told me to just go ahead... on the way back from Cancun the flight attendant was short, not personable really and kind of rude, she filled my cup half full, I had to ask her to fill it up more. Anyways, I'm definitely going to try and avoid delta at all costs if I can, hopefully they will refund me my money when I call, it's frustrating having these inconveniences, traveling with a young child has its challenges already I don't need the airline that I paid $800 to, to not be accommodating. read more

8/31/20 approx. 11:30am at Seattle Airport . Her name is Liliya. Our agent at Alaska Airlines was working with someone at Delta to help us get on to another flight. He decided to take us to the Delta station to see if they could help us out. As we approached the lady at the counter she was off the bat rude. She called my emotional pet a rodent and very rudely as she asked questions. So rude, I woud never fly Delta in the future. No help, very poor customer service, unapproachablr human being who should not be working in this enviroment! read more

It's my favorite airline, which is why this is an utter disappointment to post. (FLT DL0964 SeaTac to LAX) The LEAD flight attendant made an announcement about masks at the very beginning of the flight. We didn't wear the masks in our row when we flew in to SeaTac because we are one family and we boarded together. We did wear them in the airport and when we boarded. We thought we were following the instructions until a flight attendant (Audria) walked by and somewhat scolded my husband. My husband is a very nice guy and we honestly thought we were following the rules announced by the lead flight attendant. He didn't respond back and just followed what she rudely told him to do. When she came back, she made it a point to make me wake up my son to put on his mask and for me to put mine on. She didn't talks to ANYONE else around us the way she talked to us. ‍ The lead flight attendance informed us that he can't force her to apologize to my husband. This this review. ‍ read more

Horrible company, horrible service, I do not recommend this airline. We arrived at air port 3 hours early. We waited at gate for over 2 hours. They switched gates with no announcement and no email. We were 2 gates over about 100 feet away and they didn't even do an announcement on the intercom. The only employees we could find to help us told my wife to get out of her line that she will only help people at her gate very mean. Her name was Sunghee. Our plane was still sitting at terminal by the way. Had not departed from gate. Then no one was working the customer service desk so we were told to use the phone to call and get help while we are staring at our plane just sitting there. The lady on the phone told us that all she could do was issue 4 new tickets for $120.00 each. After we had purchased our tickets finally a manager showed up. He told us that if the lady had not transferred our tickets we could have been put on standby for free but since we had already transferred he could not do anything to help us. I feel like this situation could have been a lot different if the communication was better from the beginning announcements to the phone call with customer support. read more

Me and my son we're traveling from Atlanta to Seattle on Delta Airlines. At the departure gate there was a African American gentleman by the name of Norman at gate E28 flight 609 on 03/20/20 I am a disabled veteran that is traveling with my active-duty son. I explained to Norman at the gate that I was disabled and needed more legroom. I was completely denied. What was so disheartening about this whole event. Was the fact that we were on a plane that maybe had 15 people on it in essence it was a wide open flight. I explained to Norman at the gate that when I flew in from Seattle to attend my father's funeral who is the veteran as well on the day before. And that Delta was more then accommodating for me and my disabilities. Norman stated to me that he was not going to lose his job over me and my disabilities. I showed him my disabled card as well, he got angry and said you're going to take what I got or you don't have to fly. I've never been treated with such disrespect. I truly believe this deserve the attention of not only Delta but the airline industry as a whole. It is amazing to me how one person can destroy the image of an entire company. I speak for people with disabilities around the world. Don't let a person like Norman the gate agent @ Delta hurt any one else. read more

Delta Air Lines - Very unkind and no respect for the Fallen. - Airlines Near Me - Seattle, Washington

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I have flown with Delta a couple of times from Seattle and I have always had a pleasant experience with them. From upon dropping off my luggage to waiting at the gate and my flight the employees are always nice and professional. Definitely will fly again read more

Flight departed & landed on time, lovely crew, smooth flight. The Delta gate is a serious hike though! I didn't mind too much since I'd gotten to the airport early, but I walked all the way to A3 to learn it was now departing out of A13, another long walk. The boarding process was a bit chaotic, not as straight forward as United's 1,2,3 groups boarding order. So lots of folks were jammed in a bunch trying to figure out who gets to board. But overall a good experience flying Delta instead of my usual United airline. Oh, I got to watch a free movie and a Duran Duran documentary on the flight, so that was nice! read more

The absolute worst customer service I've seen in any airports 3 different customer service agents hit me with the "I don't know what to tell you" when trying to locate our luggage which somehow ended up in Alaska (we were flying to Arizona) texting on the job as we stand right in front of them and the line pours near the food court. I understand delays and whether conditions aren't in their control but the agents could have the decency to look you in the face while you talk to them instead of texting "LoL" to their friends. Not to mention one of the agents yelled lunch time grabbed their lunch from under the counter and walked away in the MIDDLE OF OUR TRANSACTION. Pathetic. read more

Delta Air Lines - Long lines wonder why? - Airlines Near Me - Seattle, Washington

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Delta Air is dead to me.. Tried to book a flight for late next summer (2024) only to be booked for a flight I didn't sign up for in the dead of winter 2023.. When I called to complain I was told it was some computer error and that I would have to wait 7-10 business days for a refund. I have been a loyal Delta passenger for decades but Never Again.. If, by chance, Delta is the only airline servicing some town, I'll take the train. read more

I am a big fan of Delta. They are awesome to there customers. The one thing they need to work on is stop being so picky on the mask. take a drink and put on the mask. Way to stick read more

Delta used to be a great airline, now it is impossible to connect via phone, their online reservation system is a total fail, every time you try to reserve seating it says the advertised seats are not available but best of all they've changed our departure times 5 times already! I finally gave up dealing with them and went through Expedia, but the flight rescheduling continues. read more

Absolute worst. Keep reading! I had a flight from PDX to PHX with a connecting flight in SEA. They had no room on the flight for luggage, so they had me check my carryon. I asked the flight attendant, "can I get my carry on in SEA? I need to get my laptop." She said, "absolutely! You can get it at the sky bridge with your ticket once this plane lands." Then it's time to catch my connecting flight in Seattle and they overbooked the flight (per usual). I decide to stay in Seattle because I have business here.. so I ask them to go get the bag they promised me. Fiona at the counter was great and went to get my bag down down where they unload. She comes back and tells me I can pick up my bag at the baggage claim. So, I go to the baggage claim and find it in the company of the least friendly of all Delta employees. Finally, (I think) my bag and I are reunited! Not so fast. . . The lady at the counter proceeds to tell me they are not allowed to "short check" bags and I cannot collect my bag (even though it's sitting right in front of her) Naturally, she says this to me 2-3 times before I have to beg her to tell me what I have to do to get my bag back from her. She tells me to proceed to ticketing so I can buy a new ticket to Seattle and collect my bag there- or let them load it onto a different flight so they can send it to PHX... $&:@;@$!? When I get to ticketing, I explain my story for the 3rd time. She explains that she needs to call global before permitting my bag return. So she calls global and insists I pay a fee to collect my bag. 50 minutes later and some extra $$$ I have my damn carry on. Dear God. Had any of the employees explained (at any point during this process) that there may be an extra fee or a ridiculous process involved- I may not have been so fuming mad. But they didn't, nor did they have any compassion on my situation that was ultimately their problem. To be honest, I will go out of my way to never fly Delta again. read more

Every now and then I forget how amazing Southwest Airlines is and I book a flight with a different airline and I am quickly reminded why I like Southwest so much. This review is hard for me, I don't like writing negative reviews, read all of my reviews, mostly positive, rarely negative ..... but this has to be said. I could be wrong, just my opinion, but I honestly believe that unless your last name is Gates or Bezos (or if you are a movie star or famous athlete, etc.) that Delta Airlines hates you and has NO desire to even attempt BASIC customer service!!! I had a question at the check in counter, the agent was a total jerk who could not be bothered to help a customer. After getting through security I found a Delta agent and asked if there was an earlier flight to my destination and if there was a chance of getting on a standby list and this is what she said word for word, "in case you don't own a calendar, this is a holiday weekend, the flights are all booked." I have a Delta Airlines credit card, I am a member of their ridiculous Delta Sky Club, I have one other flight already booked with them and I will NEVER fly Delta again. Sorry to inconvenience you by being a customer Delta!!! read more

Delta Air Lines - Airlines Near Me - Seattle, Washington

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Worst airline ever! My sister and mom's seats were rearranged without them knowing then when they landed in Seattle they wanted to ask for directions and they were ignored by all employees. Going back to LA, we had requested a person that would escort them to their gate bc my mom speaks limited English; we get there and there are NO Spanish speakers available at all. They all looked Ethiopian and they laughed when they saw us approaching the wheelchair accessibility area bc they thought we were going to request a wheelchair. What kind of employees laugh at the customers? Grade A assholes. Then their flight was delayed THREE times and they landed two hours after the original time. Absolutely awful airline. Will never fly with them again. They are the worst. Pure trash. read more