Recently had the worst experience flying with Delta. Wrote a letter of complaint (see below). Still waiting to hear back. To whom it may concern, I have flown countless times and almost always use Delta, especially since I am a Sky Miles customer. Over the past several years I have usually enjoyed my experience with Delta and never had any issues to file a complaint until now. I originally booked our round trip flight early January 2016 with a connecting flight to return to SFO from JFK. On May 11, 2016 our flight had been changed with a connection in ALT to travel to SFO. Originally I had selected seat assignments when booking our flight and our modified schedule did not indicate a change in our seats. Upon checking in online to leave for our trip, I noticed we did not have seats assigned for our travel from ALT to SFO. I was told over the phone that would be taken care of at the airport. It wasn't until we got onto the aircraft that I realized our new seats were the very last seats, which do not recline. When I originally booked my flight back in January, I specifically made sure not to reserve those seats because I knew how uncomfortable I would be. However, my flight was changed and so were my seats without anyone reaching out to me to ensure I would be ok with the changes made. I understand flight schedules change, which creates changes to passengers travel itinerary. However, if the airline is going to change our flight itinerary then it would be much appreciated to at least accommodate the type of seats that were originally selected by the customer or reach out to the customer so we could modify our fight schedule if needed. After traveling 5 hours from our previous flight, our new seats made the next 5 hours extremely uncomfortable with agonizing back pain and causing me to feel extremely sick once we arrived in SFO. Since our new itinerary was changed back in May, I find it extremely difficult to believe that those were the last available seats for two passengers traveling together. This may seem like a petty complaint and I would like to invite those who feel that way to travel our entire trip from Aruba to San Francisco with the same seat accommodations that we had. I understand that Delta can change our seats but if the airline is going to put us in less desirable seats that we did not select so they have the ability to sell more seats then I would rather fly other airlines to ensure I my comfort even if that means paying more money. As a Sky Miles member I felt extremely under valued last night. At the very least, I truly hope you take my experience to make changes in the way new flights are arranged. read more

Worst customer service EVER at every level - could have helped prevent huge life hassle but NOT DELTA. Was traveling with new arrangement of onboard travel purse and passport wallet and I left my passport wallet with ID, credit cards and cash under the seat in front of me when I deplaned. Realizing my error within 15 minutes before even reaching baggage claim I immediately went to the lost baggage office for help. NOT! Instead of calling the gate where the plane was and asking an agent or cleaning crew to check under seat 16C where I KNEW THE PURSE WAS, they gave me a lost baggage claim information form to file a report ONLINE. I persisted and they grudging agreed to call the gate and ask if the purse had been found. It had not, but then again no one was asked to look where it was. I called the same airport baggage office later that evening and spoke to someone who tried to help. They said that the purse had not been turned in and the plane cleaning crews were not delta employees and were not held to employee standards for turning in lost passenger property and that I should file a police report, which I did. I filled out the lost baggage report and for the next weeks spoke with personnel at their central lost baggage facility who were extremely helpful, but if the purse is not found and turned in there is nothing they can do. Good job of contracting out a service Delta, you should follow their model to train your own employees in how to provide service to your customers. How many time do people forget something on a plane? Every flight? Seems pretty obvious that having a system in place to help, especially when it is items that are life essential. The system in place is to blame the victim which is straight to where everyone in the lost baggage office and on the "helpline" went to. Here's the options: 1) Did someone on the cleaning crew find it and keep it? 2) did the cleaning crew find it and toss it? 3) Did the next passenger on the plane in 17C find it and keep it? Delta should have stats from its lost item reports on the number of onboard items lost and the number returned to passengers. That might give some hint of what happens to these items. Can you get a live Delta person to answer these questions? NO. Is Delta meeting a reasonable standard of care for this kind of travel problem? WHO KNOWS? But the amount of deflection from any avenue of inquiry and inability to reach live humans seems like stonewalling on a known problem to me. read more

Today we had a disappointing experience with the purchase of a round trip ticket on delta.com. A price was quoted for the round trip, but when we went to select a seat on the flights, we found out that the only seats available were in a zone that required an additional $60 fee. Consequently, we had to pay $120 more than the price quoted on the web site as the all inclusive price. We've had some positive experiences on Delta in the past year, but this has led us to think that for the next trip we'll look at one of the few other airlines that remain. read more

Had trouble at first with your reservation agent and so I asked to speak with a supervisor or manager. Marissa zp cvg. Was extremely patient, fast, motivated and results oriented to help me pick the dates for my flights. She went above and beyond for me and Delta must set very high standards for their supervisors. Or perhaps she sets her own high standards to set an excellent example for the rest of her colleagues. Congratulations on having Marissa zp cvg. On board! read more

I don't know what changed but the customer service at delta had dip drastically. ... I don't know what changed but the customer service at delta had dip drastically. read more

We just had one of the worst flights on any airline ever with Delta. We flew 1st class from San Jose, CA to San Jose Costa Rica with a 3-hour layover in LAX. The seats were uncomfortable, didn't recline more than partway, had no leg rests. The food was inedible and cold, mine was supposed to be some kind of meat but it looked more like roadkill, my son and his wife are vegetarians and they forgot to load their meals . . . on the return trip, we were offered a breakfast that had scambled eggs with still frozen peas and they forget to load the vegetarian meals again. To cap it all off, here we were with 4 1st class tickets and at the Delta Club at LAX they told us that 1st class is no longer allowed in the club, you had to have a special American Express card or have purchased a special annual membership . . . even if my wife and I had them our son and his wife wouldn't have been able to come in. We will never again willingly fly Delta. Note that my wife and I travel internationally multiple times a year, and she is a former international flight attendant so we know what the service levels/seats/food could or should be like. read more

Delta delayed our flight from Kauai to LAX due to mechanical difficulties. This reason has been given so often I'm worried about flying them again. Also, after a 4-hour delay, we were not offered any food vouchers or coupons for future flights. Is "mechanical difficulties" a blanket statement for lack of pilots or planes on this airline? Also, we were annoyed that attendants let other passengers cram their luggage into our overhead bins. Luckily, we carried little enough on board that we could slide our packs under the seats, but obviously passengers are getting away with taking too many (and too large) bags on board because they don't want to pay the fee! It's on the airline and security staff, hard at it is, to be consistent and make sure everyone has room in the overhead bins!! read more

I had to cancel a ticket last May, 2011 due to medical reasons. I was told I had a year's credit. Today, April 8, I was told I have no credit since I booked in March, 2011. What a rip off. No wonder they are going bankrupt. $354 down the drain. read more

Just tried to check in online and I get the message that I have to check in at the airport at least 3 h before departure. Not a good idea for a 6 am flight. Should have stayed with AA. Never seen that before. read more

Flew from Shanghai to Seattle and had the most positive experience yet on that leg of a journey I've flown a few times. My computer screen froze once, but the attendant quickly reset it for me. The food was better than average. The comfy seats one up from economy are what really did it for me as I have long legs. That and the interior of the plane seemed bigger due to the colors and fabrics they chose. 12 hours in any space is enough to make me cringe, but this flight went by fairly quickly because of how comfortable the crew made it for us...I'd do it again with Delta. They fly most everywhere. read more

I wish I could give zero stars but Yelp won't let me! Delta freakin sucks. They canceled my flight the day of for no good reason (probably low number on the flight which is not my problem), they let me drive all the way up to SFO never called, texted, or emailed that my flight was cancelled and I had to find out at the kiosk that my flight was canceled. They lied to me via email and on the phone about various things such as sending an email letting us know, about my refund being credited to my account within 7 days, and that weather was the cause of the cancellation. I checked the official web site and there were no flight delays in Atlanta that evening. My flight was canceled on Feb 14th and I AM STILL WAITING FOR MY REFUND! They never offered to try to get me on another flight with another airline, they killed 3 days of my week vacation in Costa Rica, and they have been nothing but bull-sh*tters when corresponding with me. NEVER EVER EVER AGAIN will I buy a Delta ticket. Poor customer service, crooks, liars, and idiots. read more

Beyond shit, my flight at 12:15 pm got delayed to about 3-4 pm. And as well as being to fucking cheap to get some damn good compensation. I say you're better off walking than flying this shit show. read more

Karen at the Delta counter on March 22, 2015 was AWESOME! Friendly, helpful and fun! She had jolly ranchers for people at the gate and was hilarious...she handled the very loud "animated" Starbucks lady with ease. read more

My worst experience is from this airport. Caryn at the Delta check in booths is the most annoying person ever. She should not be in customer service. She told me all she couldn't do but never what she could do. She said because I was 30 minutes before my flight she couldn't take my bag because I need to be there 1 minute earlier. GTFOH. read more

Flew out of the Dominican Republic in a row that was backed up an exit row so it didn't recline. I wanted to check if our connecting flight was the same situation because my girlfriend and I were involved in an accident about a month ago. They graciously moved us into better seats. Shaun and Neil at Delta Airlines in Hartsfield Atlanta airport, thank you very much!!!! We will be flying Delta a lot! read more

I flew with Delta on my most recent cross-country trip from CA to NY. I had an okay experience overall with Delta. The flight staff both there and back was friendly and willing to make my experience as comfortable as possible. When I went to the airport to check in, both at San Jose and LaGuardia, I was offered help at the self-check in counter. I'm sure I would have been able to figure it out on my own, but the ladies who helped me made it so that I didn't even have to put my bags down. The only negative aspect (but a pretty big negative as far as I'm concerned) was this one teller in Atlanta who simply had a very bad attitude. The lines were not clearly separated for their first-class fliers and a middle aged woman with two toddlers came through that line so I let them in front of me since they take first-class passengers first. It turns out that she and her children were flying coach and when it came time for me to board, the teller looked at me, rolled her eyes, and said "Excuse you." There was one sign on one side of the terminal. The only reason I got in the right line was because I asked the person ahead of me. Aside from her, I had an overall okay experience with Delta Airlines. I'll be looking elsewhere, though next time I travel. Their planes are far too small for my liking. read more

It is a terrible experience with delta airline. First they changed my schedule without notice. I found out one week before my trip. I need to spend extra 5 hours on my layover time. Then they lost One of our luggage . Next day we need a whole day and called six times to get back our luggage in the evening .just a very frustrated trip! read more

I will never fly Delta again. My flight was cancelled and their solution was to book me on a flight two days later. I looked up flights on Expedia that had availability and asked about those and was told that seats were available in a "different class" and that they would not upgrade me. Not only that, they wouldn't give me a price to upgrade so that I could purchase it to get home. So next I asked for a refund so I could buy an available flight from Expedia.. and, wait for it.. they said, "sorry no refunds". You have got to be kidding... never again will I fly Delta. read more

My family and I travel a lot for having two little ones... This was a first time in a long time we have used delta and was I disappointed!! So before we even got into our flight I called ahead because they had no seats I could check into with my children sitting with me so when I called they told I HAD to upgrade since there no more economy seats left for us!! So that was another $230 we had to spend! Our flight was a red eye so I knew i would have to hold my youngest sometime during the flight to get her to go to sleep quietly... Well the flight attendant wasn't having any of that she told (even though we were at the altitude level we needed to be to unbuckle if need be) me that I couldn't hold her and that she needed to be in her own seat!! My daughter of course got upset and started crying so people around us were irritated cause they weren't able to go to sleep! After that point it just seemed like the flight attendants kept looking at us making sure we were doing everything right and we were following rules...! It was an annoying flight didn't even get the extra leg space like they told me I would get so we paid more for nothing really and had horrible service! We will not be using them again we have learned our lesson! read more

Last year I purchased a ticket from Delta, I got insuarance and was happy to go on my trip...then a month before my trip I brake my leg at my gym..I called Delta and told them that Iam unable to go on my trip. I provided them info from my doctor and was told that I have a full ticket value available for use withhin a year of purchase. I was ok with that but....I ended up unable to work for 4 month and couldnt get a vacation to use the ticket within the given time. I thought about making a quick trip locally but 1) You are only allowed to book tickets directly through Delta over the phone - price given is about 3 times what you can find online !!!!!!!!!! 2) Insuarance that you buy doesnt work at all, if you do buy make sure to file a claim within hours of the event preventing your travel..even then they could find an issue to violate your claim. 3) Your ticket is not refundable and not transferable. So hope for the best when you are booking it so you wouldnt be surprised. At the end I lost time, money and got nothing in return. Thank you Delta. read more

Never fly this airline. It has provided me with the worst customer service experience I have ever encountered in my entire life. I have never been compelled to post a negative review online but I'm doing this out of a sense of public duty, as my experience is so outrageously horrific. My elderly mother visited me from Australia. When I took her to San Jose Airport for the return leg of her journey, the check in clerk demanded to see the credit card the ticket was purchased with in order to get a boarding pass. Since the ticket was purchased by my father as a gift months earlier and who is located in Australia, meeting the demand was impossible. It didn't matter to them that the ticket was fully paid for and no such request for the credit card was requested at the check in when she left Australia, nor that she was traveling with a valid passport and could thereby prove her identity. In addition, nowhere in the terms and conditions was a warning issued that the the purchased credit card needed to be carried in order to get a boarding pass. In desperation, I offered to call my father in Australia so he could provide the credit card details. The clerk refused because she said the card had to be physically available, which is absurd in the age of the Internet. The end result was in order to get home she had to purchase a one way ticket at the price of $1600 without any promise of getting a partial of full refund when she returned home. So be warned, your prepaid ticket means absolutely nothing to Delta Airlines. Never fly with them. I doubt if I will ever experience such dreadful customer service anywhere ever again. read more

I am saddened and utterly exhausted, thanks to Delta. I am a very optimistic person but when fed so much negative energy my first and second day of vacation were finally ruined by the lack of customer service and care Delta gave me. Not only did Delta lose my carry on luggage (after they made me check it due to no more overhead compartment space), but the flight attendant was incredibly rude, the cheap red blankets they provide passengers was covered in vomit...yes vomit (even though i took it out of a plastic bag, which makes it look like it has been unused), and Delta representatives from their customer service 1-800 number and the Charleston, West Virginia Airport continued to send me in circles trying to figure out what had actually happened with my lost luggage. I had to make over 21 outgoing calls to Delta agents in just 24 hours!! The information they provided me was misleading and their customer service is appalling. This experience completely stressed me out and thanks to Delta the vacation was not worthwhile. I myself work in the hospitality and guest service industry and would personally dismiss any employee that acted in such an unhelpful and unsympathetic manner! This was my first experience with Delta and obviously the first impression they left me with is not going to make me want to travel with them ever again. They have yet to contact me in regards to my concerns. Deltas unwillingness to assist their customers should encourage all of us to SAY NO TO DELTA!!!! read more

Delta denied a refund request on a trip we couldn't make because my girlfriend was hospitalized the night before our trip, avoid, avoid, avoid this airline, you have to literally die to get a refund, but they laugh all the way to the bank because I'm sure those seats weren't empty when the plane took off. read more

Worst airline ever! We are currently sitting in the Delta terminal, after having tried to get to LA for the last 12 hours. This is unacceptable. They have maintenance problems, they have no crew, they don't know anything, it doesn't stop. I want a full refund for our tickets and a letter to both of our jobs explaining why we could not be at work and now may lose our jobs and opportunities. We have literally been in the same position, in a delay-state with no information about how and when the plane will be able to take off. Last night and earlier this morning we were delayed until the flight was ultimately canceled. We cannot be rebooked again, we need to get home now. Hopefully, someone from Delta is reading this and is able to rectify the situation. We asked to be put on another flight and they said they could not help us. My phone is broken and we are working with one phone and going on no sleep. read more

flight delay twice! Outbound from San Jose to Vegas delay 2 hours. Flight from Vegas to San Jose delay 3 fuckin hours!! Upon demanding to know why the 3 hours delay, they said due to maintenance. Are you fuckin serious? This is unacceptable! Sittin at airport for 5 hours wasting my life. Never fly this piece of shit unless it is the last airline!!!! read more

Terrible service!!!! Never ever going on delta airlines again. Worst flight in my experience... Delays delays delays... Hope you guys go to hell.. read more

Worst airline ever! You are better off walking than using Delta. We tried to fly our son from east coast back to San Jose for 4th of July holidays. Our tickets were purchased and paid several weeks in advance. He needed his flight to be after his work, so we confirmed / paid for a specific time. Delta decided to abruptly move him to a different flight 3 hours earlier, no warning. He spent an hour on the phone trying to figure out how they could just do that. They said just cancel your flight then and find another. By this time, no other flights were available, being a holiday weekend. He decided to go with the bad time. The when the 24 hour window to checkin occurred, it said, sorry your confirmation number is no good. Another hour on the phone to get checked in. Then they said, sorry we can't confirm your seat as the flight we moved you to is overbooked, you'll be put on a wait list for the flight. The morning of the flight it gets delayed 2+ hrs, back to the original flight time he wanted. He shows up at the gate to get the seat assigned and is told sorry, you'll need to wait until 45m before the flight to get as seat if one is even available. Eventually he gets a seat but flight is delayed even further. Of course he already knows he will miss the connecting flight from Salt Lake City to San Jose, and asks Delta what will happen if he misses the connecting flight. Pretty much tough luck, you are on your own. They won't pay for a hotel, since they blamed the weather. I guess he is supposed to sleep in the airport. It is unbelievable how bad they treat their customers. It is almost like Delta Airlines doesn't want anyone to fly them ever again. read more

We will NEVER fly DELTA again. We arrived for a 630am flight at 5 am, we had previously checked in so the only thing we needed to do was check a bag. There was no curb side agent and only 2 agents at the windows. Not only did we miss our flight due to waiting there for an hour and a half, so did many on the earlier 6:15 flight. There were 25 of us that missed our flight due to Delta not having sufficient help at the window. Worst part they are so RUDE. We made up to the window at 615 and the agent would not call and have the flight wait 5 mins for us. Considering there was 25 of us , you would think they wouldn't want an empty flight?.. read more

We used delta for the first time to go to vegas...u must said the ruined out trip ..we got there 45 before and the guy that help us..was unprofessional and rude ..he was helping us and helping others ...onces he finally got to us he said we miss our flight...we said how was that he said u guys were late ...I don't understand late we were here 45 min before our flight..he was in the computer and said here a number u can call and see what u can do for your self ....he was a slim guy with glasses and a very bad attitude. ..I must said delta fired this guy he is no good to your company...we ask for the manager ..a great customer service she handed us ...7 hours later we were finally in vegas ..was only supposed to be a 1 flight...thanks delta or should I said slim guy with bad attitude read more

It was one of the worst flight experiences I had with Delta. From now on, I wont be flying on Delta, for sure. My flight from Raleigh (Flight# 4281) was delayed and I had a connecting flight from Memphis to my final Destination (San Francisco flight# 2363). During the flight from Raleigh to Memphis, it was announced that Delta team on Memphis airport knows that this flight is being delayed and they will make necessary effort to make sure that we get the flight to San Francisco as there were multiple people taking that connecting flight and that was the last flight of the day to San Francisco. Our Flight landed at 7.21 pm at Memphis, and the Flight to San Francisco was supposed to depart at 7.30 pm. I made rush to the gate (B31) from Gate# A13 for my San Francisco flight and reached there at 7.28 pm, but they had closed the gate at 7.27 pm itself, so much for making an effort to accommodate the people from the delayed flight. On top of all this, the person at the gate was so rude, didn't even feel like saying sorry for missing the connection. She just said that "We don't wait for anyone". It was just so ridiculous on Delta's part they even though they knew about the flight# 4281 being delayed, still they didnt even wait for a few minutes to take care of the passengers, and that was the last flight of the day. Delta could have saved money by just waiting for few minutes. It took almost an hour to get the re-booking for next day and vouchers for hotel and then it took another hour to reach the hotel after waiting for a while for the hotel shuttle. I was not the only one who missed connection, there were atleast 50 people who missed their connections to various cities like Chicago, New York etc. It was a horrible experience. For me now, Delta airlines doesn't exist anymore. It was the last straw. Delta has the worst Frequent flyer program, worst in-flight entertainment, worst inflight food purchase choices and the worst customer service. read more

Please avoid if you can. Their baggage handling is crap and they will always end up missing or wrongly tagging bags. You would end up stranded with some of you baggage missing. Worst customer service, expensive tickets, worst airport as lay over(Amsterdam), worst partner 'Delta' where clerks dont know the rules themselves. I was told i will be getting bassinet and then at airport the Delta clerk said there is not such thing called bassinett in Delta airlines egggggggggggg. AVOID these looters. read more

We booked the tickets on Expedia and paid extra for the specific time. We are really unsatisfied with the limited option that we weren't able to choose single flight instead of transferring at two airports. Our boarding originally was supposed to be March 29 @7:45pm from San Diego. When we were notified that our boarding time would be delay, the gate agent told us we can take the 6am airplane and was going to book it for us. However, something came up that he needed to check for a moment that when he came back, the earliest time on March 30 @6am was also ran out of space so we needed to wait until tomorrow morning @10:30 for total 12 hours at the LA airport! Then he just simply apologize without mentioning the compensation. We feel like we were "forced" to accept this and Delta isn't willing to compensate for the delay flighting time . Does it mean Delta don't have the preparation for any customers' loss? We waited at the airport for total 12 hours and no one has ever come to ask if we need any help. We were trying to rest at the waiting area but the AC was strong and cold. Fortunately, we had enough money to get food and drinks. The Wifi at Delta area was never connected that we couldn't contact with our family about the delay fight. When we finally arrived our destination in the next morning, one of our baggage was missing. We asked the agent at the baggage claim center, she told us that our baggage is still in LA...why didn't the baggage go with us on the airplane?they should have rearranged the baggage when they knew the flights are going to delay. The way Delta serve was really undisciplined and crucial to customers. Only the staffs are nice. read more

$200 change flight fee for a flight weeks out and the remaining credit can only be used for the same passenger....? Wow, great flexibility, our company won't be using Delta for our business trips in the future. read more

I always have a very nice experience with my flights with Delta Airlines. I fly nights and they always have a fresh blanket sealed in a plastic for their passengers to use. Thank you. read more

Seriously. The automated Customer Service isn't able to access your file; they give you a standard answer just to shut you up. The live help (including the person at the reservations desk at the airport last night) isn't much better. Six people gave me six different answers in under 24 hours. Still don't have my luggage, still sitting at the local airport ... really? I got in at 11:00am last night and they can get my luggage to me until tomorrow. Ya, good luck, I will NEVER do business with them again. Oh ... and they make it difficult to get reimbursed for THEIR mistake ... the form is ridiculous ... why don't we have to fill out the crazy form to check it on the plane? It's a FILE IN A DATABASE ... they are clearly hoping you'll give up so they can keep the fee. Shame on them. This is why flying sucks these days. I love going places but hate the crap that this airline includes in your travels. :-( read more

We had a horrible experience flying with Delta Airline to Las Vegas. On Tursday October 13, we took a flight from San Jose to LAX, something wrong with the plane. We got sent off the airplane to catch another flight in San Franiciso. When we are in SF, Delta ground Staff discover the mistake from the rearrange flight. They give us 2 option, Go Home and come back to fly tomorrow. Or paid last mistake flight to another airline. This is our 20th wedding anniversary and don't want to come back the next days. They are only willing to paid 79 dollar back for each ticket but we are paiding 250 per last minute ticket from another airline. With the time I spent talking to the manager (Eric Porter) and all the drama, the compensation of the next flight voucher clearly is not enough. read more

I just called Delta and it said my wait time was two hours....thought I must have heard it wrong, so called back. Yup, two hours to speak to a representative. Unbelievable!!! read more

This is about Delta air not San Jose. Don't understand why you get told something different every time you talk with someone. And in the end the customer is wrong. And of course there is nothing they want to do for you. Glad there are other choices. We never use them. I guess they don't need customers. Hope someone else has a better experince. read more

I was supposed to fly by delta, the flight got cancelled. They gave me a voucher rather than a refund wth. This is so unprofessional, I cant even use that voucher for anyone else's ticket other than myself. The voucher has a validity to it. this is so ridiculous. :( read more

Terrible. 3 out of 4 of our planes on this trip were delayed due to mechanical issues. I will absolutely never fly Delta again.