I had purchased a ticket from billings Mt to mnpls/ St Paul on 10/7/ 22 the security was so long by time I got through to gate the shut door and wouldn't even do a thing. I wasn't only one that got left. They had no flight till morning . So had to stay night in motel. And take taxi at 4a.m. to get on flight. I upgraded my original ticket to comfort . They would not refund me as I got sat in main cabin squished in a seat . It was not at all what I paid for. They were very rude at customer service they said there was nothing they could do. I was very very disappointed with their service. Won't ever fly Delta again. read more

If possible choose an airline that treats their passengers humanly This one does not. And they treat their canine passengers 10 times worse. I will never fly with them again My daughter booked me on a flight yesterday from Atlanta to San Jose and a flight attendant in first class thought her goal in life was to show how much power she had to make the passengers miserable. read more

Thanks Delta, for reminding me that my pockets are not deep enough for you all to care how me or my property is treated. I've been lied to, witnessed a clear violation of how things are supposed to be handled, and I've been ghosted. Some backstory: relocating as a remote worker. I packed my work equipment with multiple layers of bubble wrap and clothing, put them into a box, and sealed it with guerilla tape. I checked my box as an oversized special item to prevent any mishandling. The lady at the counter marked the box as fragile and oversized. She then told me that I could claim the item in a designated area as it would not drop down the conveyor belt. She then asked me to sign away all liability saying that they'll take REASONABLE care of my property but aren't liable for damages. Well, Delta's definition of reasonable care means that they'll stack boxes on top of a box marked fragile, send it over to standard baggage claim tumbling down the conveyor belt, bend the box(how?), Then the coup de grâce, puncture the box and it's content... So I see the box tumbling down the conveyor belt and I'm dmbfounded... This is not what was discussed. Its about to flip over the sides since it tumbled end over end but luckily It caught balance and landed with a thump back onto the belt. I go to the counter to explain to the lady who's clearly annoyed, what happened to my box. She asked me to test if everything in there works. I couldn't find the wires for the monitors and we ended up speaking to Scott Winters of LAX. I pointed out every bend and hole on the box saying, this isn't reasonable care. After seeing the box Scott said I can go home to buy wires and test the monitors within 24hrs, email him and then we'll work something out if it's broken. I'm guessing this was to just get me out of the airport because he later ghosted me. The next morning I got some new wires and plugged in my BenQ which worked fine. I then unwrap my dell 27" ultrasharp ips monitor and see what appears to be a hole that's penetrated the first two layers of the screen. Naive and hopeful, I plug in the monitor thinking that it'll still work and if it's just a scratch then I can live with that. But after plugging it in That scratch started to look more like fractures as the screen begin to illuminate. It was done. I called Delta's help support number, when I finally got through to someone I barely got out half a sentence before being interrupted. The gentleman proceeded to interrupt me a few more times until I finally got my story out and after a final interruption I just hung up. I emailed Scott to update him on the progress I had made, I also sent a message via Facebook messenger to Delta to figure out how to actually put a claim in for the issue. Scott replied back thanking me for keeping him in the loop. I finally got a ticket submitted and within an hour someone had already denied my claim. I cc Scott on the email asking them to make things right. They offer me $250 travel coupon. I absolutely decline and you can remove it from my account then remove my account. I send another message to Scott, he was friendly so I'm sure he'd be willing to help, nope. He ghosted me. I've made quite a few trips with Delta in the past for work and I religiously chose them because of their seating space and how easy it is to check in. No more. I'd rather fly spirit. You all really showed how much you value the 9-5 regular Joe. I bet if I was a frequent first class passenger you all would have been way more hepful and and remorseful for your clear negligence of handling and someone else's property. read more

This been a disaster. First leg Seattle to Detroit great. Have now been waiting over 4 hours in Detroit for next flight plane being serviced in a hangar. Plane arrived at the gate but now ground crew has been pulled to another gate. I know worker shortage and covid but this has been a fiasco. I am patient but this is awful. Very badly handled Delta. read more

Delta Airline Flights from Atlanta to Nigeria, always use very small over head bin. This is ridiculous! Meanwhile, traveling locally has large overhead bin. what an injustice and a disgraceful act . If I could find an alternate airline like american owned airline like United airline. United used to fly to Nigeria but not anymore. I am forced to settle with Atlanta based airline. read more

I booked Delta because they had a direct flight to Atlanta, but my final destination was Charlotte, NC. The flight from Atlanta to Charlotte was more than an hour late, and because it was a short hop, no service. The return flights (THREE separate planes) took more than 11 hours. Two of the flights were late. The entertainment system on the 3.5 hour flight was broken, so no movies, no music, nada. The coffee was old and burned, the wine (entwine) was swill, and the $9 cheese plate featured rotten grapes. Total cost? $858. A rip-off. I will never fly Delta again. read more

My second trip on Delta Airlines. Both times, I've had to do it insanely early and with both times, it's been insanely bad. They are doing a merger with Northwest, but they really should just get their shit together. Had to pay for my bag to be checked. The trick I've learned is that if you can get away with getting your bag through security - usually, you can check your bag for free...because the plane gets overloaded and no one wants to pay. If you are afraid of flying, do avoid DELTA completely... they do the Airbus. Insanely small... And Delta uses kiosks and then you go and drop your bag. It's mandatory. They don't consolidate service steps. Why, I don't know. So basically, I didn't fly on Delta... I got paid to be herded. Lovely, and now I am in Salt Lake City, pondering my existence... read more

WORST FLIGHT EXPERIENCE EVER!!!! Delayed flights (more than twice) to and from NYC and due to bad luck, the rough turbulence on the ride this weekend didn't allow me to cool off with the complimentary beer I wanted to try on the plane! And how can you lose my luggage and NOT know where it is? Thankfully I drove to SJC the next day after my long flight and was smart enough to locate it on my own. I would have gone psycho if they didn't find my (beautiful at a GREAT price) new pairs of shoes I got at Bloomingdales! I recieved a call today asking "Have you found your luggage so I can close out your ticket?" OMFG. Really? Did I mention the lady at the counter who was RUDE to my friends and I? You people screwed up so why are you yelling at me? WTF? Sorry about the angry yelp review, but can you understand my frustration people? read more

Delta @ SJC is the worst. Every time I've flown out with them, my flight has been delayed or cancelled, without the monitors being updated to reflect new boarding & flight times. Imagine the panic people who got notified of the change and arrived at the airport later only to see the flight is already boarding or has already departed. Ridiculous. Customer service is a joke too. The only reason I gave them 2 stars instead of 1 is bc they sometimes offer a (random) selection of snacks & drinks as a courtesy for delayed flights. Will probably avoid flying Delta in favor of Alaska moving forward #boybye read more

Delta oversold first class and bumped me back to economy, didn't even tell me until I checked in. I was traveling with a pet and there was no room for the pet carrier (which is why I always fly 1st class). Completely ruined my plans. Then to make things worse, they said I could get a refund for the seat price difference but I'd have to call to start that process, they don't automatically refund when they move you. TOTAL BS! Never again, Delta has lost my business and I will tell everyone I know to avoid them. This is pure dishonesty. read more

If I could give a zero or negative rating for calling, waiting, and speaking to Delta Air Lines customer service I would. My wife and I called three different times on June 12, 2019. We spoke to three different customer service people and they all gave us different information. None were very helpful. They were not good at asking the right questions and seemed more robotic with their standard guidance and responses. It seemed like they did not have critical thinking or problem solving skills. Also, for the first call I was on hold for over 40 minutes. I stayed on hold because I was in my car (hands free) in traffic yet still could not believe how long it was taking for someone to help me. When the third person said my wife and I cannot get into my account for 24 hours because of forgetting my password -- which the other two NEVER mentioned to us -- my wife asked to speak with a supervisor. The supervisor was helpful in explaining things to us, which we appreciated...but when she repeated that our account wouldn't be available to access for 24 hours she didn't ask how she could help with our needs in the meantime. We had to ask, "Since we can't get into our account, can you help book our flight?" With that question she responded with, "Of course." It seems odd to me that we had to ask the question. Shouldn't that have been automatic from a customer service perspective -- especially within a customer service department? I wonder how Delta Air Lines defines customer "service" and what metric they use to measure the customer experience. Their metric must be something quantitative because the qualitative aspects are very low. read more

It is ridiculous that even to ask questions to book a ticket there is a 1 hour wait. What business would want a customer to wait one hour to make a purchase. read more

Misplaced priorities at this airline. Salt Lake City: The high Utah desert at the height of summer, and they fill a plane with people WITHOUT WORKING AIR CONDITIONING. They had us trapped in there for a full hour before finally starting engines and taxiing away. This is obviously not the flight crew's fault, this a problem of policy priority originating in some c-suite where they don't have to suffocate in 110 degree heat. Of course, the sudden drop from 110 to 70 didn't do us well, either. I noted chill symptoms from dozens of people: coughs, sniffles, and I dare not mention the SMELL that permeated the cabin after hundreds of people sweated it out for an hour in that heat. Worst part was the end of the flight: We were told to close the windows to mitigate the heat for the next load! THEY WERE NOT EVEN GOING TO REPAIR IT! Locking kids or dogs in cars on a hot day qualifies as criminal negligence/abuse, but it's apparently OK for the higher-ups at Delta who set policy. My condolences to the crew who were making the best of a horrible situation. read more

I hate Delta. Today I'm taking a flight from SJC to LAX. This airline overbooked their ticket and forced me to have my carryon bag checkin, which sucks. read more

This Airline has it's future in the air. Customer service is minimal. They made me carry my laptop in my hands because my carryon baggage had to be forced in their little test container. They said it should go in there easily to pass the test. Otherwise I had to check it in. Then they told me I could not have my laptop in there when it was being checked in. So I had to take the laptop in my hands. Only Steve Jobs enjoys the way the polished Aluminum feels in you hands. I like everything about MacBook Pro except this. Bon Voiage Delta. I will not be on the air with you any time soon. Sucks to be you with 1.5 stars. read more

Horrible experience for a loyal platinum member. Dishonest about tickets, lied about service, sitting at gate parked out front at night for 40 minutes and counting, placed me in horrible seat for long leg of flights, app not working, only redeemable quality is the flight attendants. Without them you get a minus 2! Looks like this platinum member may look to change his business airline over to United. read more

What crappy service..line to drop bags about 20 passengers long, adding at least an additional hour! We already did the work for them! Paid for it, registered it! Very poor planning and service. Get to the airport 4 hours early for Delta!! Glad I usually fly American, much more efficient!! Will avoid at all cost!! read more

Delta Airlines - Airlines Near Me - San Jose, California

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Get to airport early for my Delta flight from San Jose to LA to Cincinnati. Yep - once again there are issues with the plane. Gate agent said it would only take 2 minutes, not likely...Engine won't start....once they get it cranked up, we push back from the gate just far enough to show the flight has departed- nope - just sitting on the tarmac because the airspace over LA is congested. So, here I sit watching the minutes go by as my connection grows closer...consolation prize of unlimited bischoff cookies and mini waters....might have been quicker to drive to Cincinnati. read more

Eric has got to be one of the worst human beings I ever interacted with. Not only was he rude, but he started giving me an attitude that was completely uncalled for. read more

Today, flying Delta from San Jose cost me about as much in time as driving from LA to SJC. 2 mechanical, switching aircraft at LAX and a delay in SJC due to a mechanical in LAX. Unfortunately, this is all in all one of the better carriers. Over time, I have dumped United and US Air. SWA and Virgin have the best refund policies, but really are set up for business travel. I fly Delta out of necessity v love of the airline. read more

Flew delta a week ago I was at the airport when I received notification that my connecting flight was cancelled. Shortly there after they found us a second flight. Our flight home was cancelled as we were in our way to the airport. They did find us a different path home and gifted us with a 5 1\2 hour layover. I also asked for a wheelchair due to a recent spine injury. No wheelchair! The layover was horrific and when I eventually boarded I felt like I had boarded A child plane. I'm 5ft 5 and my knees were roughing the seat in front of me. I asked to be seated with my husband and was told no open seats. However, he sat alone in a 2 seat lane. Not a good experience. I fly south frequently but will re think my airlines read more

Worst experience ever! The rep insist to check in my carry on and assure that it will get to my destination from LAX. It never got there. the baggage claim counter lady didn't even attempt to track my luggage even when we were the only people remaining all night. she just file the claim so she can go home, leaving us with NO instruction of what to do or expect. The toll free # is a joke. NO human ever available, the automate system is useless. Delta outsource the service to a delivery company that have driver with invalid phone number, so there are no means of communication . The on-line show the luggage schedule to deliver the following day, but NO one show up, try to cal the drive at the provided number, just to fin out that the number don't exist. Don't recommend Delta airline to anyone. this is the worst!!!! read more

Beware if you book delta they change your flights to 3 or more hour layovers, don't answer calls 6 hr waits don't intervene to enable callbacks, websites not navigateable, it's a mess spent days trying to contact to change to a more convenient flight, will not help, never again!!!!!!! read more

Very upset with the customer service here with delta at sjc? They don't care that they've made a full flight of customers wait all day for a flight to Vegas. The 8:05am flight is still waiting to board and it's now after 2:oops. We are still waiting and all they've offered us for reimbursement for all our time waiting is $50 flight credit! What a slap in the face! It's Friday, we took the day off to go to Vegas! Not sit at the airport all day long! Not only that, but they have been stringing us along hour by hour, the delay will be 1 more hour. We are now waiting for a manager and obviously the manager is in no hurry to please the upset crowd. How long must we wait?! I could have booked another flight if they hadn't been stringing us along all day!!!! read more

Delta's Customer Service sucks. I booked a flight using miles to pick up a puppy I just purchased. I searched for 'pet travel' and was directed here: https://www.delta.com/content/www/en_US/traveling-with-us/special-travel-needs/pets/pet-travel-options.html The puppy is too big for carry on, so I was directed here: https://www.delta.com/content/www/en_US/traveling-with-us/special-travel-needs/pets/pet-travel-options.html#check I bought the ticket and was then told there is a pet embargo through the summer, and I need to pay a cancellation fee for the flight :( read more

I was looking for a cheap economical flight from Orlando, FL to Oakland. I compared prices and noticed Delta Airlines was $50 cheaper than my usual JetBlue flights. I purchased two tickets and also paid an extra $30 each for airline insurance. You never know when you are going to need that insurance. When I arrived at the airport, the Delta counter was busy. I finally got tot he computer and was able to get my two tickets. While getting my tickets, I was alerted that I needed to pay for my checked in luggage. I had one and my friend had one. Which was $20 each. Funny, I saved $50 by ticket by using Delta Airlines. But I paid for insurance ($30) and my checked in bag ($20), a "push" as we call it. If I flew Jetblue or Southwest I would have not been charged for my checked in luggage. I was quite unhappy, at least they didn't charge me if my bag went over weight. My bag was not weighed by a scale only by the staff picking it up and estimating the weight. I got on the plane and since I'm used to the pilot making speeches, the pilot did not make any speech. Quite unpleasant, this might have been to me carrying some disdain for paying for my checked in luggage. No more Delta Airlines for me. read more

Delta Airlines is best airlines in the world. It has the best staff, the best pilots, it flies to most places on this globe. When you hear "Delta Air Lines. We love to fly. And it shows. " That is exactly right. Once again DELTA AIRLINES IS THE BEST AIRLINES !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

The flights on Delta were some of the worst experiences of my life. At one point I was treated like a naughty child by some bureaucratic flight attendant, who humiliated me and shouted at me in front of my 8 year old daughter and other passesngers, for touching her low back in order to get her attention as she skipped me for the drink service. She absolutely went ballistic. I've flown 4 flights on Delta for 1 trip to Europe. That was my one and only experience. They deserve their 1 star rating. Next year I am paying an extra $100 to fly Jet Blue to the Caribbean's. My dignity is worth more than a cheap flight. read more

I had my ups and downs with all airlines like the rest of you guys. But I am happy to say this was one of my best experiences in flying with Delta Airlines. Quick background info: I had surgery that required staples and stitches on my head (yes it hurt) a few days prior to flying from SJ to NYC. As I enter the gate to get into the plane, I asked the ladies who worked on the counter if I could get a seat change on my economy seat from middle to either aisle or window, for comfort reasons. Upon showing them my staples, their reactions was priceless. I told them that i was fine, but they were not convinced. To my surprise, they bumped me to first class free of charge! Kudo's to the ladies that worked the counter at Delta Airlines @ SJ airport! read more

This airline was quite a bad experience. Will not be flying with them again. We were refused water in the flight and told that water is only for first class...that was quite alarming to me since every plane I have ever been on has at least had water for all passengers and not only that, but it was said so snobbily as well. It was bad from the getgo. Besides that, the windows weren't positioned in a manner that made any sense at all- they were in between each seat so you can't see anything. Quite a strange plane model. It was also so small that it was absolutely cramped. I have been in small planes but nothing has been as cramped and unprofessional as this. read more

Hidden charges. Inconvenient seating. Rude customer service. NO NO NO NOT AGAIN! We will never fly with this airline again. +$25 per baggage. +$120 to have priority seating. How do they seat us 5 rows apart if we booked the flight as a family with a grade schooler at that! It is not cheap people! That deal on the travel site is a bad deal! It is too good to be true. However, we did get our luggages in less than 20 minutes. Still a bust. I'll stick to Southwest. read more

This is the biggest piece of shit airlines I have ever attempted to glumly on. Showed up in San Jose and 1 person was at the desk for check in. The same one person was at the gate. Despite the fact that our plane was supposed to fly in 15 minutes and NO plane had landed yet the asshole kept insisting we would be on time. We got on the plane 30 minutes late to taxi out and be told our engines wouldn't start and there would be a further delay. Next time I will drive the 12 hrs rather than rely on these lying incompetent assholes read more

My first time to fly with them..it was a party of 5 and at the ticketing or customer service was a quite pleasant service. The associate who helped us was knowledgeable and enthusiastic. .it was a fast service..amazing but I gave them 3 because it was not too nice experience at the boarding area..you know where they give seat assignments..I was disappointed because I was expecting a zone 1 boarding as I used my newly opened Gold Delta Miles Amex card but guess what..we were boarded last and the lady who was letting us in was not really nice. Well the good thing..we had our 5 bags checked free..and the in flight experience from San Jose to Lax was a very good one... read more

If only there was a zero...or perhaps a negative number. Lost our fare because we couldn't make time, buyer beware with this airline. Gotta stay true to Southwest Airlines, flexibility can't be beat...and no bag fees. DELTA should be ashamed. read more

I wish i could give delta a negative star rating. They are absolutely ridiculous. The changed my flight without any notification and made my connecting flights not even attainable. I will miss 2 flights due to the change and wont make it in time to see my fiance during these rough times. This is a huge change to my schedule and i am extremely disappointed and will never use delta again. even if the flights are free, i prefer paying 10x than be treated the way they treated me after all these years being with delta. thanks for being a crap company and shit customer service. read more

They're officially neck and neck with United for my last choice in airlines. Was recently stranded at an airport in Honolulu. They could not have been less helpful had they set out to break a record. The airline was actually United, but the partner airline was Delta, and I was trying to get home due to a cancellation - on Valentine's Day eve - there, and my luggage was nowhere to be seen (learned later that while I was stranded at Honolulu, my luggage had no such problem) but Delta had a policy that wouldn't allow me to get a ticket - in spite of having been referred electronically over to Delta by United - without luggage. So, I'm a gov't worker and I get policy - but, it was not "I'm so sorry, we have this policy, but here's what we can do for you...". No, it was a flat "No. No bag, no flight. Next!!" read more

My wife and I had flights from Laguardia to Oakland yesterday. Laguardia to atlanta , Atlanta to Salt Lake city, salt lake city to oakland. The flight started 7AM and ended 4PM. It seems like flying over all over the USA. The flights were punctual and seats had more leg room compare to other airlines. The cabin services were nice too. We enjoyed the flights. read more

If you have another option, you should absolutely take it. These people do not care about you, your flight, your belongings: none of it. Currently 4 and a half hours into a delay on my flight from SJC to SEATAC. I've now been told 6 different boarding times. Now delayed again for "maintenance". On the plus side, I was offered a rice crispy treat Don't waste your money on Delta, unless you want to spend your vacation in an airport. read more

Took a work day trip to San Jose and typically use American since I already started banking points. I booked last minute so all that was available was delta and boy was it a nice surprise. Everything from the online app to boarding process was very easy and fast. The seats were fine and the flight went without a glitch. The flight back was nice bc we had free entertainment and wifi. I had a free upgrade to the comfort zone and I was flying in comfort. The only thing was the dreaded delay but that usually happens going back into lax. Service was friendly and snacks were good. I may have to switch to delta for future trips. Oh and the cherry was the nice little red blanket they hand out to the passengers. I was nice and warm on my 58 minute flight home :) read more

After repeated attempts to contact Delta with no response I guess I will just chalk up those sunglasses as a loss. Thanks for nothing, if I could give zero stars, I would read more