First time I went did not get seated. Workers just kept socializing behind counter, by aisle going to restroom. Did not even acknowledge me so I left and went somewhere else. Gave them a second chance, did not get much of a greeting but was waved over to follow. Floors under tables were nasty and unswept. Workers socializing together in front, loud, complaining, on phones. Maybe some basic customer service training would help. read more

Worse food I ever had from Denny management got in my face when I was trying to leave saying I ate more than half of my food I only ate the toast they charged us 40$ still the water even tasted bad like it came out of a well. I told people in parking lot who also left. read more

Came here for brunch! Usually come here when we get sow vouchers in the mail. I got the breakfast eggs and potatoes with a steak kabob and a cheese quesadilla for $2. It was alright but the meat on the Kabob was tough and chewy. I really want to try their pancakes- I hear they are even fluffier now! read more

Denny's - Diners Near Me - Independence, Ohio

Avoid at all costs. Foul odor when I walked in....like they don't change the mop water and just add bleach. Was there 15 minutes after being seated. No one took my drink order, or even acknowledged me. There were 4 tables and one large group....but the group was being taken care of by their server. There were 4 other wait staff (one may have been the manager) ...no one was working the dining room...just hangin out behind the counter/register area. I left. Here's the thing...I went up the highway 5-7 minutes to the Denny's on Brookpark Rd. just for the heck of it. They were understaffed with only 2 people working the dining room with 5 tables. But, get this....one takes my drink order before I even sat down....the other had my food order in within 3-5 minutes. Both were really kind. Complete opposite of the Independence Dennys. read more

Easily one of the worst meals I've ever had, especially for the price -- $10.29 for an omelet. The omelet itself was okay, but the hashbrowns and toast were terrible. How does a restaurant mess up toast? Seriously, how?? The toast was so hard I was afraid I'd break a tooth on it. On the other hand, the hashbrowns were still raw. The waitstaff did keep a close eye on our drinks, but ignored everything else. Finally, the cashier was too busy conversing with everyone else around her. read more

A party of three. Food was great. The wait time was pretty long. (as usual, can wait up until an hour for breakfast food or any of their food) The waitress was very kind and accommodating. I went to the restroom and there was a mop bucket with dirty water in it and it smelled bad, like their floors. (the place has a funny smell. just like the location in streetsboro.. dirty sewer water smell) the bathrooms are by the entry way to the kitchen. bathrooms were decent though. they may NOT want to keep re-using dirty mop water over and over, it will make the whole place smells. overall. okay experience. (waited so long for food, we were about to leave. the last time before that, i went, we had to wait almost n hour and a half with no explanations until, a party with me, asked for the manager.) okay place. stay open late read more

we totally loved our waitress who has the same first name as me: Barbara. She was very accomdating to us and very friendly. My boyfriend ordered a brownie with ice cream to go and she added chocolate syrup. he nearly told her that he loved her, lol. i was okay with it because she made us feel at home even though we were on vacation in another city. Thanks Barbara! read more

This location is my location of choice in the area. It's clean and the service and food is usually pretty good. 9/10 times I go here I get the Santa Fe skillet or whatever variation of that they have at the time. I actually crave this quite often! This dish is kind of heavy/greasy but it's tasty! read more

Denny's - Santa Fe skillet (missing one bite ) love this dish! - Diners Near Me - Independence, Ohio

Stopped in at 7:30pm with my wife. Thought I was in some roadside Honky Tonk joint. Got seated right away and got drinks , the waitress wanted our order right after we opened the menus. She then went to sit with her friends and BS. The other waitress was too busy BSing with another good ol' boy. The good thing was the food was excellent but could not get our check either waited 15 minutes walked to the register and waited another 10 minutes till she was done BSing. Food was great service sucked !! read more

This is my least favorite stop to make in independence, Ohio. The server not only fails to introduce herself but when I got my coffe I ordered it was given to me with no utensils! Then when I get the utensils she only brings one forgetting my girlfriend. Then they were out of almost everything I ordered. Like who runs this place whay is this even o read more

There was a problem with communication between the waitress and the cook. My lady ordered a skillet with no onions and she got one full of onions. She had to wait like, 20 mins to get the order right. Then, we called the manager over and he apologized and offer free french toast. I think her meal should have been free. I was almost finished with my meal when she started. It was not a.good experience At least my meal was good. The peanut butter chocolate chip pancakes were excellent. read more

I have tried to call in an order. The man on the phone told that he as too busy to take my order. He told me that I had to come in and place an order. This was just unacceptable. I also tried to put an order online but the system would not let me place an order. I wanted to place my order so that I would not have to wait. He hung up on me. I call back a 2nd time and no one talked just put the phone down as I could hear people talk not just to me. 3rd time the phone rang busy. 1. I just want to place my order to save time. 2. Why would I want to come to place my order they wait for when I could have called in an order, and speed up a bit. 3 This is not the first time this happened. This restaurant has gone downhill over the years. what a shame. read more

As most reviews at this Denny's in the past couple months, the experience was very poor. Incredibly slow service, but we could have dealt with that. Unfortunately, the servers should not be dealing with customers in ANY capacity. They are very unprofessional, lousy trash talking to the cook, then act as if customers are a nuisance. Ours pointedly Ignored us waiving to get her to come take our order so that she could chit chat with the other 5 servers in a huddle behind the counter. They laughed and fiddled with their phones, in between insulting customers and ignoring every diner. Zero coffee refills the entire meal, which came to our table incorrectly. We weren't special as we heard tables all around us have missing or incorrect food. Poor experience all around. read more

Dying of hunger would not bring me back. 22 Minutes to get a beverage. 47 minutes to get food, and it was awful. Hashbrowns were still frozen. This is not a one off. I have been to the Independence location before. Same AWFUL results. Stay away from this place. They define a whole new level of SUCK. Bad Food. Horrible service. What more can you ask for? Roadkill is better, at least its warm. read more

The worst service. Tamera the server has no idea what customer service is. She argues with customers and her Mgr Crystina Young allows this attitude and behavior because she is also unprofessional and rude. She accused me of being hostile and rude from the moment I arrived because I questioned the Oder of service after I waited 40 minute for a salad and watched 2 other customers get served before me who arrived after me. A visit to the restaurant a month ago should have been the red flag for me. We arrived around 11pm and ordered breakfast. To our surprise they ran out, did not have any, should have went to giant eagle and bought some, pancakes, burgers and bacon. How does a breakfast place run out of pancakes. I called the GM, let's see what happens. If I could rate 0 stars I would. read more

The slowest of slow. Slower than Moses. The Male manager does not assist the girls in serving or seating anyone. I tried to eat here twice on business. The 2nd time, we waited over 10 mins to be seated. We were the only ones in line. We were not even acknowledged and left. Ate at Bob Evans. read more

This place has gone down hill! The moment we walked him, there were 5 booths/tables that were being occupied so the place was not busy. Nick G greeted us with a huff and puff, complaining about it being so busy with online orders and it's going to be awhile for food and giving option to leave even though inside was not busy at all. Also there were at least 3 to 4 other servers there besides the cook so another reason where he shouldn't be huffing and puffing, there was plenty of staff for the 5 going on 6 tables for dining. We sat down telling us again he's busy hell be back when he can. Finally came back 20 minutes later to order drinks, which they didn't have the tea I wanted so he brought me more expensive tea and then waited another 20 minutes before our food order. We knew what we wanted when we walked in. I ask him before giving the order can u put on separate checks which he did not do. When the food finally came, as people were getting their orders before us who came in after us, one plate, the super bird, 1 piece of meat on the entire sandwich! Asked him where's the rest cause there was nothing to the sandwich besides bread and Nick G started huffing and puffing again getting an attitude so we said thank you, you can go now to try and avoid confrontation but he just stood there rudely with disrespectful remarks with an attitude while still huffing and puffing, literally. I look at my plate, ordered a brisket melt which is supposed to have sliced meat on it, and there where chucked of meat cubed on my sandwich. How's a person suppose to eat that? So instead of more rudeness we decided to pay amd leave cause he handed us the check literally a minute after he brought us our food. He begins talking rudely to me while trying to pay about my friends attitude with him about his Superbird which set the confrontation back in motion because my friend was not being rude whatsoever! Doesn't split the check, threatens to call the cops while I'm trying to explain to him how his mannerisms were rude and the huffing and puffing was unnecessary. All while I'm trying to just pay and leave. As we are walking out he begins raising his voice trying to kick us out like we were the problem yet we literally were walking out the door. The guy should be fired! If he can't handle working in the food service industry when they literally only had 5 tables seated then maybe it's time to move on elsewhere! Completely ruined our entire vibe, moods and evening out as well! Would not recommend this location due to the fact of this miserable rude indecent person working there! read more

Unable to give less than one star. 15 minutes to be noticed for a table. Then 15 minutes to be seated. Another 10 minutes for coffee. 45 minutes later...still no food. I will be back to write review if we ever do get food. read more

The slowest service I have ever received in my life anywhere. We were one of the only ones there when we got there. There were 4 in my group. I came in about 5 minutes after the first 2 in the group. I was never asked what I wanted to drink. About 10 minutes after I got there, the last person came in. The waitress took our food orders 10 minutes after everyone arrived, and I still hadn't been asked what I wanted to drink, so I told the waitress what I wanted to drink when I ordered my food. 25 minutes pass by after ordering, and the person that ordered soup with us meal finally got his soup. I still didn't have my drink. I said something to the waitress about it, and she said she would have it right out. She finally brought my drink 5 minutes after that. It was another 30 minutes before any of us had our food. One full hour after we ordered it. I could understand if they were busy, but even when we got our food, we were one of 4 tables in the whole restaurant, and the other 3 tables got there at least 10 minutes after we had ordered. And the icing on the cake, the only time the waitress came by was to take our orders and bring the bills out. I don't care if you're slammed, it's just good customer service to check on your tables. All 4 of the people in my group agreed, we will not be back. read more

I am always treated special here. The wait staff always remember you. They work hard to please and the food is great. read more

Denny's - Diners Near Me - Independence, Ohio

I worked here years ago and it used to be good place to get a decent meal. The first thing I noticed was that the long-time employees and manager (people I knew and worked with) were all gone. I've eaten here on a semi-regular basis for 20 years. I was here last month and I realized things were MUCH different on that visit. I didn't think a lot of it because it was a weekend and busy. I went last night with my husband and what a disaster. Now, I've worked in food service for 30 plus years so I give a LOT of latitude. First of all, they were under-staffed. The manager was kind of strolling around, looking like she didn't have a care in the world. We waited for five minutes to be seated, while watching one server happily chatting with a couple of tables. One young man seemed to be the only one really working and he was overwhelmed. He was the one who finally seated and waited on us. Once seated, it took 45 minutes to get our food. We wanted some ranch dressing and he said that he would have to make it. Now, from my experience and the number of customers in the place, that tells me that the other shifts are not doing their side work. We ate about half of our food and just took the rest home. The check was wrong and the manager couldn't figure out what to do about it. We live one mile from this store, but we will NEVER come to this location again. I really don't like leaving bad reviews and I LOVE having a great experience because of my past employment in restaurants so this was a HUGE disappointment. read more

One of the better places that I've eaten in my time in Cleveland. A lot of reviews are negative in terms of customer service, but I found that to be largely untrue; our server was attentive and quick. The wait time for the food was slightly long but the quality of the food was well worth it. The bathroom was super clean as well as the restaurant itself. I recommend this location. read more

I ordered an appetizer. Never received it. Heard the waiter as about it. When I asked the manager about it she said I never got a ticket for it. So after an hour. Still I food. When I said it should be free. She said no. She has horrible customer service. read more

Super slow, been waiting for a refill for a solid 15-20 minutes. Food came about an hour after we ordered...

Terrible expierence!!!!! 1st off i sat down and moved the table and a DISGUSTING sticky substance was on the table, then it took a good 20 mins to get my food with maybe 4-5 occupied tables. FINALLY my food comes and my hashbrowns were not only under cooked but cheese and onions just thrown on the hasbrowns. Absolutely lazy cooks and poorly managed. Safe to say i will NEVER return! read more

Second time trying this Dennys. The first time we left before getting seated. Plenty of empty tables but totally ignored by the staff. Thought it was fluke. Total repeat today until I got a servers attention that we needed a table. She acted annoyed. I got a salad and it came served with green eggs. I pointed it out to the server and see said 'they might have been boiled too long' Might have? Made no attempt to replace. Will not be returning. read more

Denny's - Diners Near Me - Independence, Ohio

This is my second night coming to this Denny's. The first time I came I had French Toast, which I recommended. It is delicious. This time I ordered the salted caramel and cream pancakes, scrambled eggs with cheese, and hash browns. The hash browns don't taste all the way done. The eggs are pretty good but the pancakes have just became my favorite. When I come back I'll definitely be eating these again, just no hash browns. read more

This is your typical Dennys. Open 24/7, typical chain restaurant food (not bad, but not 5 star dining), and decent staff. Their breakfast food is very good, as are their deserts, but lunch/dinner foods are just average. Also, this Dennys is located near a bunch of hotels, so the crowd is not always just locals. At night time and during the weekend, it is pretty crowded, so I would not recommed going at those times. read more

Good food here. Probably one of the best Denny's locations I've been to. The only reason this doesn't have 5 stars is because the table was kinda sticky. The food was awesome though! Our waitress was cool. read more

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Food was great was ready in 5 minutes, it only the waitress was good at her job as didn't walk past my food 10 times, even after the cool attempted to get her attention... it was cold by the time it got to me.... the worst part is I was the only person in the restaurant with a pending order... it was 1:00am and slow. No that wasn't the worst part, I had to remind her to bring me coffee... the food had been cooked and sitting for a while and there was never an attempt to bring me coffee I had to remind her and then she only had less than half a cup to give me while she panicked to make a fresh pot..... insolence, insolence, insolence .... she had the nerv to call me crazy behind the corner but purposely loud enough to where I could hear. I normally Tip +33% everywhere I go, %20 if service was bad, But it took everything I had to not get up and leave. I had not eaten in the past 12hours,and I had drove 4 hours to get to the cleaveland area, I wanted to get a meal before I got some rest. The waitress ruined my appetite and my evening, no customer deserves that.... Manager knows who I'm taking about, the cook could tell I was felt a lousy hand read more

It seems pretty obvious that this owner really doesn't care about this location. I received a pick up order that was completely wrong and I tried calling the restaurant to simply just talk to someone about getting the right order and I was put on hold forever and then hung up on. I tried calling back and was hung up on before I could get through just to ask to change out the orders. I then called the Denny's corporate line and they said they couldn't help me that they could contact the owner but they wouldn't be able to talk to them unless we waited 3-5 business days. They then gave me a phone number for the restaurant group that owns it which went straight to voicemail. No one has called me back or cared and I see that their reviews are generally terrible. Just don't bother ordering, you won't get what you asked for and they absolutely do not care what kind of service you receive. If you read the reviews you can see that generally people have terrible experiences and no one responds to them, I assume that they just know that this location is off the highway and will have business despite how god awful they are. read more

We usually go here because of the clean and friendly service. Although tonight the service wasn't at it's peak and the server forgot to bring some of our stuff until we asked. I understand being a serve myself when it's busy it can be a little hectic. Our appetizer was cold and the soda tasted more like water then soda. They were very helpful in replacing the drink. We will be going back again. read more

We waited awhile to be served due to the volume in the restaurant at night which is completely understandable. The server Kelly came from her section to help serve us after noticing the length we waited. She had our order in asap and our food came out fast! Thanks to her we didn't go else where. Great customer service, pays attention to details and you can tell she's familiar to mulitasking. 5 stars Dennys. read more

Unfortunately, this location continues to disappoint. This third and last time here, they again seemed short staffed and totally unorganized. When I arrived, there was a line out the door and everybody looked frustrated, including those that were seated awaiting their meals. This young lady seated me at a two seater, gave me a menu and conveniently forgot about me! After 15 minutes of patiently waiting for a glass of water or a cup of coffee, I immediately got up and proceeded to the front counter and asked for the manager. A young lady kind of brushed me off and walked away. An older more mature woman appeared and I asked her was she the manager, she declined. I told her my issues and proceeded to let her know where they're going wrong but she looked so irritated, I decided against it. She was apologetic and asked where I was sitting and told her, "Nowhere!" Deciding to take my chances elsewhere. Denny's was my number one choice for breakfast omelettes but after today's bad experience, I'll have to rethink that choice. Hope management reads this and decides to make some real changes. This location needs help in all areas of the business. May I suggest a hostess and making her write a list of attendees in the order they come in & making her grab water for your waiting customers until their server's ready. No harm. No foul. Waitresses stop looking like you're ready to clock out and be here, now, for your customers. If you had better customer service I may have stayed for coffee or, if nothing else. Thumbs down Denny's! Very disappointed. I won't be returning. Good luck! read more

Hey Denny's, don't cut corners to save money, hire another cook or 2. Went to dinner with my husband tonight. Not at all busy, 5 tables with 2 to 3 people each. 4 of which already had their food. We ordered & waited, 30 mins. Our waitress told us it would be just a min & blamed the delay of our food on another table not placing their order right away. Really? not my problem & there being only 1 cook. Still waited 15 more mins. Then a different waitress went to check on our food. We heard the cook say do they want the food or not. Nope not now & we got up & walked out. read more

Tonight I took my children here, our server was Dawn H. She was great. 4 tables came at once, she handled it well & was kind and great to everyone and especially my children. From one server to another thank you for smiling and carrying on to make our experience great instead of showing frantic and thank you for telling me tuesday was kids eat free night read more

I ordered delivery and did not receive syrup for our pancakes. I contacted the store and was told that the never forget to put syrup in the packages. That maybe the driver dropped them. He could only offer an apology and to give us syrup if we wanted to come pick some up. He closed with "I have to believe in my girl, because that's her job". So I was left with 2 orders of pancakes without syrup. They have just lost a customer. read more

This place is so far the best place to eat if you live in Ohio and every other place closes at 10pm. The food is pretty good and the service has not yet disappoint me . Would recommend this place for those who like to eat after 10pm. read more

Went for breakfast instead of the usual Bob Evans. Had a good meal. Coffee was good and strong and the cup was thick ceramic, which kept the coffee hot. Other bright spots were the pancakes, which were fluffy and light with good flavor and the wheat toast, which was a nice texture and not the dense, square cut sandwich bread. Restaurant was clean and service was good. read more

This was a extremely disappointing visit. From the time I walked in until the time I left there wasn't anything that would be good to say about our visit. The facility was very poorly maintained and stuck like something was wet. I ordered a orange juice that was flavorless. My main course wasn't far behind that bacon over cooked so much that it broke just trying to pick it up and my pancakes were smothered in fudge.... We differently won't be revisiting a denys for a very long time. And they only reason they received one star is because they won't let me not put a star. read more