What can I say? Dr. Kralj and his team are out of this world! I have been going to the Gold Coast…read morelocation for the last several years and have never had a bad experience. Their compassion and determination to keeping you as comfortable as possible are unparallel to anything I have ever experienced at any dental office. I would highly recommend any of Ora's locations as well as their surgical center. I know I will keep coming back to their Gold Coast office. Cheers!

When I called the office after the incident on 5/27/26 in an effort to resolve the matter…read moreprofessionally, El appeared very indifferent regarding both our experience and our history as patients of the practice. During the conversation, she expressed that she was tired of speaking with us and asked what we hoped to gain from the conversation, which made me feel dismissed and devalued as a patient. At one point, it also felt as though she was attempting to end or hang up on the conversation rather than help find a resolution. Please do not perceive like there was an attempt to resolve the situation on Google reviews by asking me to call the office. Because of the negative interaction with El, I would prefer for a different staff member or member of management to contact me moving forward, as I have already made the effort to call the office myself in hopes of resolving this matter respectfully. As of this review 5/29, it has been 24 hours since this unfortunate and distressing situation occurred at ORA Dental Studio Gold Coast, and no one from the office has attempted to reach out to resolve the matter, despite the fact that I made the initial phone call after the interaction in an effort to address the issue with their front office team professionally and respectfully. As a healthcare provider, it is in the best interest of any practice to value, retain, and care for its patients. Unfortunately, this experience reinforced my belief that this business operates more transactionally than relationally. Their poor communication affected not only one patient, but two, and at no point was there accountability taken for the clear miscommunication. What was most disappointing was being met with a lack of respect, empathy, humility, professionalism, and compassion throughout the situation. Long-term loyalty no longer appears to matter to this office, despite years of support and trust placed in their care. To further add to the frustration, I even requested copies of my dental X-rays yesterday and still have not received a response from the office staff. The continued lack of communication and follow-through has only added to the disappointment surrounding this entire experience. Patients deserve compassion, communication, professionalism, grace, and understanding -- especially long-term loyal patients. Employees should never be placed in positions where they stop viewing their work as a calling to serve others and begin seeing it only as a paycheck. Healthcare should always remain patient-centered, with care and humanity at the forefront of every interaction.

I love my dentist office. They are consistently great…read more Here's a timeline of the last few years. Early 2022 My partner and I went for the first time and we had a very positive experience. The staff is friendly, approachable and engaging. We didn't have to wait to be seen and we were out quickly. The atmosphere is inviting and very comfortable. It is very different than what I'm used to and I'm grateful. 7/2022 update- legit did a cleaning and had me out in 21 minutes. That's high quality service. 10/22 update- Smile Studio continues to provide the care that I've grown to expect from them. 8/25- Dr. Clark may be my favorite dentist. She is absolutely a treasure. I felt welcomed, valued, seen, and wanted, while wrapped in luxury from the eye mask, heated towels, and massage chair. I believe in building a care team that wants me to succeed and I fully believe she does.

Been visiting West Loop Smile Studio since 2017 (7+ yrs) and have met with nearly all the Drs and…read morestaff who work there. Have had great experiences with every hygienist at every appointment- staff all seem happy to be there which is usually telling. Never rushed. Dealing with front desk is a breeze and I enjoy getting to hear from Joyce at the front desk - she's very helpful and remembers you every time. Never any issues or surprises with billing. I don't live in the neighborhood anymore but haven't ever considered going anywhere else.

I have been going to Shoreline Dental since moving to Chicago almost 3 years ago. Dr. Patel is very…read morenice and does a great job with calming me down when getting a cavity. My favorite part about coming here is Mary Beth! I always request her to do my teeth cleaning as she is very efficient but also very friendly and funny! The office is in a great location off magnificent mile 9 stories up so when looking outiside the big windows you have a nice view of the city. If you are looking for a new dentist I recommend Shoreline Dental.

I've been going to Shoreline Dental and Mollie Rojas for over 2 years now, and everything was fine…read moreup until today. I had a standard cleaning and x-ray check up, and afterwards, Mrs. Rojas checked my x-rays and mentioned that there appears to be potential cavities based on the x-rays. As a preventative measure, she recommended Silver Diamine Fluoride. I never heard of this, and I asked her if there were any side effects. She said it was safe and it's often applied to children (she also added that it was safe in that she applies it to her own son). I took Mrs. Rojas word and she made the first of two applications. I came home and noticed on the bottom of my lip a black mark. After googling Silver Fluoride side effects, one is that it can turn your teeth black and can also blacken the skin. I called up Mrs. Rojas, and asked her why she didn't mention this side effect, especially when I asked her about potential side effects. She said she didn't remember that I asked the question, and that the side effect of blackening teeth/skin is very rare. I was astonished that she said she didn't recall me asking, and even more astonished that she knew of the side effect. The Silver Fluoride requires two applications. I told her that I do not want to be charged and I'm not taking the second application. She said that the side effect is no reason for her not charging me, and that the benefits of preventive cavity treatment outweigh the potential side effects of blackened teeth/skin. This answer from Mrs. Rojas is alarming. Her judgment as a health care professional is off and her ethics are questionable . I can not trust Mrs. Rojas after this experience, and I'm hoping this side effect is not permanent.

The team was friendly, prompt, and well prepared. They explained everything clearly, and I…read moreappreciated their candor. Doctor: Faiz Rahman Dental Assistant: Leslie Front Desk: Yana

Had an accident and chipped a tooth. Dr. Faiz did an evaluation and was caring and companionate…read moreexplained everything answered all my questions. I have white coat syndrome and I feel comfortable with him. Highly recommend the Gold Coast Location! The work has yet to be done stay tuned.

hadn't gone to a dentist in a while and the staff there were very welcoming, kind, understanding,…read moreand made me feel much better about my teeth. Every time i had a question they were very eager to help. Good people, would recommend.

Dr. Tiffany and the entire staff at OPFD are the best! They always make me feel comfortable and…read morewelcomed. I highly recommend OPFD! I actually keep up with my dental cleanings now lol! Dr. Tiffany has decades of experience and a true professional. In addition to cleanings I also had a problem tooth that OPFD helped me with. It ended up needing a root canal and they referred me to an Endodontist and I was seen that same day. I was able to finish with the crown here and the whole process was easy and smooth. I couldn't be more thankful for Dr. Tiffany and the whole gang!

I am a new patient and was given a very thorough exam, x-rays, and cleaning! Very nice staff and…read moreoffice! The office checks with policy and insurance issues to make sure you know the cost upfront ..

I had my 4th dentist in 4 visits even after I emphasized I was the same dentist; I could not tell…read moreyou anything about the actual dentist. Azure , the hygienist, is always the highlight of my visit. I arrived 10 minutes early and was greeted by a sign instead of a person. When she came to the desk, there were three of us who needed to registered, which she handled quickly and pleasantly.

had dental implant surgery, my temps broke in my mouth(sharp)! happened on sat morning @6am,…read morethey're not open til Monday. Of course now that im having a problem I realize they don't have an answering service. im not even 2weeks post op....(cont to months later..) I went back for them to repair them and he simply put a blob of acrylic on the front of my teeth to hold them together. this created an obvious crooked gap. After a few months that broke causing the tooth to fall out. AGAIN over the weekend. I had to leave work and go home it was so upsetting. And Monday morning I call first thing and I am told the DOCTOR is BOOKED YOU CAN COME TOMORROW. Excuse me? Im missing my front teeth that I paid tens of thousands for, I need a solution so I can go to work to make money to PAY for said teeth. I WOULD NOT RECOMMEND ANYONE GO THERE!!

Had a great experience with them.. They are super friendly, on top of keeping up with appointments…read moreand Vivien was always helpful. The dentist did an awesome job with my teeth and she also followed up and was very caring. Unfortunately I moved to another city and miss their awesome practice. I highly recommend their place!

Making the appointment was easy so that was great. However, the rest has been a mess…read more When I arrived for my first appointment, I was greeted and soon enough shown to where I'd be getting my cleaning done. The gentleman they assigned to me spent a lot of time fumbling around while trying to finish my x-rays. Then he said he used to be a dentist abroad (that actually gives me a lot of confidence so I was excited hear that) and he is either getting licensed or something here in the states. Eventually, he goes to get help from one of their more experience hygienists. She comes in and tells me that he actually wasn't supposed to be doing x-rays on me. I don't know the details nor doesn't matter. But it ended up taking a lot of extra time for her to discover this so that way I could get my x-rays finished and have the cleaning done. I think they were already behind schedule well over 30 minutes on my cleaning which might be what had triggered her to check in and see what was going on. I've always loved going to the dentist but between the x-rays and a number of other issues I felt uneasy when I left. Later on, I had a conversation with somebody from their office and I was very turned off and didn't want to proceed. So I wanted to cancel the appointments. I distinctly remember saying let's not do this appointment. Please cancel it. A while later, I get a recon confirmation email so I wrote back with simply one word, "cancel." Then I get another response asking when I'd like to reschedule. Remember: I've talked to them on the phone months in advance of this appointment and they did still did not remove me from the schedule as I had explicitly requested. So my response wasn't as friendly as I tend to be. But my patience was gone, and when I started typing, my mother came out lol. You can see the rest of the interactions in the email screenshots attached to this review. Additionally, today on January 13, 2025 I received a phone call and then a text message from them because they wanted to schedule. Now this is after I received the final email from Vohla where she expressed her anger at me responding to them reiterating that I want to cancel. You'd think they would add me to a do not call list but nope: they didn't do that either. I guess not respecting their patient's explicit requests is their brand. All I want is for them to leave me alone. I've chosen another provider and it's been great with them. However this office will not leave me along. It's like a clingy ex who doesn't have the wherewithal to understand the relationship is over. Ew.

ZERO stars! Stay away from this place! Dentist scares you saying that you need a deep clean and all…read moresorts of services that you don't. They ask that you pay the fees upfront and then you receive another bill from the insurance saying you own them hundreds more. I have reported them.