I love my dentist office. They are consistently great. Here's a timeline of the last few years. Early 2022 My partner and I went for the first time and we had a very positive experience. The staff is friendly, approachable and engaging. We didn't have to wait to be seen and we were out quickly. The atmosphere is inviting and very comfortable. It is very different than what I'm used to and I'm grateful. 7/2022 update- legit did a cleaning and had me out in 21 minutes. That's high quality service. 10/22 update- Smile Studio continues to provide the care that I've grown to expect from them. 8/25- Dr. Clark may be my favorite dentist. She is absolutely a treasure. I felt welcomed, valued, seen, and wanted, while wrapped in luxury from the eye mask, heated towels, and massage chair. I believe in building a care team that wants me to succeed and I fully believe she does. read more

Been visiting West Loop Smile Studio since 2017 (7+ yrs) and have met with nearly all the Drs and staff who work there. Have had great experiences with every hygienist at every appointment- staff all seem happy to be there which is usually telling. Never rushed. Dealing with front desk is a breeze and I enjoy getting to hear from Joyce at the front desk - she's very helpful and remembers you every time. Never any issues or surprises with billing. I don't live in the neighborhood anymore but haven't ever considered going anywhere else. read more

*Please look at the other reviewers who've experienced the same thing I went through* The worst dentist I have ever been to!! I went there in 2018 because at the time I was interning for a great company with great insurance. I wanted to get a filling and possibly see what the process would be for Invisalign. When I went I was told that I had cavities in all of my molars, from the X-rays. I decided to get them filled, but I started with the 2nd and 3rd molar on the left side of my mouth. I had to go back a total of 3 times because the first time it wasn't shaved down enough, even though I told the dentist that wasn't the pain I was feeling. The second time I went back it was because the filling had cracked and ended up in my nerve, hence the pain I was feeling. Third time, it had to be filed down. I move back home to NY and Feb of 2019 the filling between my 1st and 2nd molar falls straight out of my mouth while brushing my teeth. I go back to my standard dentist, for an emergency filling. She takes X-rays because I told her "I was interested in getting the rest of my cavities filled" and she said "what cavities?" I told her what the dentist in Chicago told me and she said "there are no cavities in any of your molars." Which leads me to believe that West Loop Smile Studio was purely after the money my insurance provided and mine! Fast forward to today, June 28th, 2020 and the filling between my 2nd and 3rd molar fell out while flossing. I can't imagine what I would be going through today if I had proceeded to get "all of my cavities" filled in all four quadrants of my molars if I listened to the dentist at this location. read more

West Loop Smile Studio - Filling between second and third molar - General Dentistry Near Me - Chicago, Illinois

When I made my appointment I said that I wanted my teeth cleaned. When I showed up I said that I was there to get my teeth cleaned. In the chair I told the hygienist that I wanted my teeth cleaned. When the dentist came in I said that I wanted my teeth cleaned. After spending an hour in the chair being up-sold I left without getting my teeth cleaned. I go to the dentist every six months and decided to try this place because it was closer to home, but I'm going back to my old dentist because at least they listen to me. I have no idea if they are actually any good because all I got from them were x rays and pictures of my teeth. read more

I was gagging to a serious choking danger, for which zero people in the entire practice attempted to help me. Because there is no water or sinks at the actual patient stations - incumbent on me as the patient to run to the bathroom with no assist to remove the excessive putty from the attempted nightguard molding by the inexperienced assistant. Incumbent upon me at the patient to run to get water from the front lobby - as I yelled out multiple times for water. Not a single individual attempted to help me over a 15 minute time period. Once I was out of danger I had to ask for the doctor - who like everyone else in the office miraculously was deaf to my cries for help. read more

I've never fell more in love with a dentist (or any sort of health- esque) establishment as I have with West Loop Smile Studio. I actually can't believe it's taken me this long to write a review. A little something about how I decide when to review-- only for either a) true exceptional service or experience or b) truly horrible experiences. West Loop Smile Studio has become like family to me. From the moment you walk in the door they treat you with the highest possible customer service. To top it off, they have worked wonders on my teeth! If you are anything like me and have never really felt any sort of attachment to a Dentist-- go here. Because it will completely change your tune. read more

I use to hate going to dentist, but then I found this hidden gem. The staff is always lovely and parking is convenient! Thank you Iesha (dental hygienist) for being gentle and informative and thorough during my cleaning visit. I appreciate you pointing out what I can buy on Amazon to help keep my teeth and gums healthy. read more

Love this place! Got a teeth whitening with Dr.Clark. She is soooooo great! Super personable. Made sure I was comfortable and educated about the procedure and dos/don'ts for at home. Will def be coming here for life! Update! Here I am years later and love it just as much. Dr. Clark is so nice, so professional, so understsndung. I am SO scared of the dentist and I have had the best experiences here. Don't put off that appointment anymore, you're gonna be ok! read more

I visited West Loop Smile Studio because it was near my work and had tons of availability. At first appearance, the staff is friendly and the office is clean. The issues happen in the chair with the doctor. I visited 4 times for the same issue - a veneer that popped off. Each time I had to come back because popped back off or the color looked horribly off. When I finally went to another dentist, they were shocked at the care I received at West Loop. The material West Loop used to secure my veneer wasn't just the wrong color - they used way too much of it, clogged the side of my tooth with it so I couldn't floss, and when they "adjusted my bite" for their new changes, it made my bite far worse. Three hours in the chair with a great dentist at a different practice and my mouth is as good as new. Poor care isn't the only reason I wouldn't recommend West Loop, though. Right after my first visit, I was initially pleased a referred a friend to the practice who needed a cleaning that week. They also toyed with that friend's bite, and when they were uncomfortable, the doctor told them to "get over it." (We both had Dr. Clark, who was incredibly unprofessional. At one point she fought with my previous dentist on the phone when they called her about the care I was receiving.) Stay far away from West Loop Smile Studio and stay even farther away from Dr. Clark. Do your research and go to a better dentist, even if it costs more and you have to wait longer. Your teeth are worth it! read more

Still the BEST Dental team and staff around. Dr Ozzie & Dr Clark along with their team of Dental professionals truly CATER TO COWARDS!! They are compassionate, understanding, fun, personable, caring and thorough to name a few!!! I've had some traumatic experiences in my past to cause me to not trust the dental profession as a whole but WITHOUT RESERVATION, I not only TRUST but HIGHLY recommend both practices. Additionally, the atmosphere is extremely comfortable, inviting, high tech and is now outfitted with all PPE for our safety. Do I sound like a FAN?! Yes, indeed I am and my SMILE is wonderful!!! read more

Fear and bad experience from up-charging withheld me for going to the dentist for quite sometime. I was referred to Dr. Ozzie from my sister in law, and I am so thankful for the attentive and caring staff. I received a deep cleaning and a few extracts and Dr. Ozzie made the experience as painless as possible! I would definitely recommend their office to anyone. If I can bear through it, anyone can! read more

I confess it had been 21/2 years since I last got a cleaning. Reception area was professional but cold. I had to go back to car to complete paperwork because of Covid and delivery services yet there was no delivery and my son sat for my entire over an hour visit. I was greeted by dental staff who also to me were not warm. I had X-rays which was cold and impersonal. And I had an assistance who was hard on the cleaning. And I saw my dentist Dr Smith for the first time for 5 minutes at the end. This was not a good experience for me. read more

One extra star because you can easily get an appointment and the reception staff is always very friendly. The hygienist was straight-up rude and looked like she'd rather be anywhere else in the world than greeting me in the waiting room. The cleaning itself was painful. This was the 3rd dentist I've seen at West Loop Smile Studio in my 3 years of living in the West Loop. I've lost count on the number of hygienists. Not sure why they can't keep dentists on staff but I'm tired of the run-around. read more

An exquisite dental experience! The professionalism of the staff is only surpassed the quality of the care and service provided. From the initial greeting by Ashley, cleaning by Kenya, Keira, And Brenda, expertise of Dr. Clark and reconciliation by Janice, my visit to West Loop Smile Studio was a major success! read more

Wonderful experience as usual which says a lot for a dental visit. Everyone is always so polite, kind, and professional. Dr Ozzie always makes you feel like you are old friends and so does his staff. read more

Everyone was super friendly from the reception to the hygienist and dentist. Dr. Lee takes the time to get to know you and also explained everything she was doing and why. One of my teeth have a tiny cavity that she told me she would put a watch on and with good brushing hopefully it'll be better by next time. She takes a conservative approach and I've never had such a thorough dental cleaning before. Some of the bad reviews I read on here were talking about Dr. Lee telling people they have a ton of cavities with them implying they're looking for money, but that couldn't have been further from my experience. I'm so happy I went and will be continuing to go there for future visits! read more

I contacted Dr. Ozzie Smith, III inquiring about implants and he said he had done THOUSANDS. He said the price of the entire process would cost $25,160. He removed 16 root tips which costed $252 each, and I paid $15,000 up front. Every periodontists consulted said the implants were not properly spaced, the wires on the screws were too high which eventually fell off, one implant was bent at the base, and the teeth were too large. Once the top plate was removed, after installation, I could not insert it into my mouth because it was too large. The Lab Tech had to assist and direct Dr. Smith about the manner to insert the teeth. The implants caused constant pain, and Dr. Smith refused to make any adjustments or make a refund. I contacted several agencies seeking assistance but to no avail. I had to pay $4000 to have the implants removed. If I were to obtain implants it will cost $54,000. I was appalled at Dr. Smith's nonchalant and unprofessional attitude. Dr. Smith should not be allowed to take advantage of anyone but especially vulnerable senior citizens. Clarice M. read more

After not having been to the dentist for 9 years (insurance is a struggle, ya know?), I was so nervous to make an appointment. I was embarrassed because it had been so long. I made an appointment because i had tooth pain and everyone I talked to was so nice and helpful. From Janice and Daisy at reception, to Dr. Clark and James who I worked with during my appointment, everyone was so welcoming and professional. They followed up with me after my appointment to make sure everything was going smoothly, and the next time I came in, they recognized me immediately and greeted me like I had been a patient for years. I've already referred my partner here and would happily send anyone I know here. I'm so glad I finally found this place. read more

Dr. Clark was fantastic. She is professional and down to earth. She asked if I was okay, did I need a break repeatedly during my procedure. She made me feel the most comfortable I've ever been in a dentist chair. So glad my daughter referred me to her. read more

The service was greeeeeat!!!! Bianca told me what she was doing every step of the way and made me feel very comfortable!!!!

Great experience. Everyone was friendly. The hygienist and dentist had great "bedside manner"

I went in here last year for a cleaning. The receptionist and staff were all very nice and friendly but it didn't make up for the service. It was the most painful cleaning ever. I brush and floss regularly so there should have been no reason for it to have hurt so much. Since it was my first time here, they had to do x-rays. Even that process was painful. In my 30 or so years of going to the dentist, this was the first time I was struggling to make it through the cleaning process. The hygienist was so harsh with the prodding and digging around, I was gripping the chair the whole time. I've never had a cleaning hurt until this one. Thinking back, I should have spoken up and said something. When the cleaning was done, Dr. Ozzie shows up and just peeks around my mouth...definitely was not a thorough check. Then he says, "Looks good! Any questions?" I mean, not even 2 minutes to check. I would not come back here and put myself through that pain again. read more

I was a new patient and they were so very helpful.and welcoming. Dr. Clark and the entire staff were awesome.

This was my first time visiting this Dental office. The atmosphere felt warm and comfortable. With COVID-19, I was apprehensive initially, but signed up. Safety precautions were on point. I felt safe. Social distancing, masks and double protection is what I observed with the team members. Personality was AWESOME from all that I encountered. Smiles, upbeat attitudes and reassurances, number 1. Lastly, diversity was extremely important to me and again, I am well pleased. I made an AWESOME choice. read more

Today was a good day. I came in with reservations about the work I needed to have done but the staff here is amazing. From reception to the assistants. I am also very grateful for the patience and care I was shown by the doctors who spent quite a bit of time getting me up to par. This is a 5 star office for sure! Thanks everyone! read more

I've been here twice within one month for a cleaning and later cavity filling. There is a comfortable feel about this place, from the receptionist to the hygienist. The dentist (Dr. Smith) cared for me on both visits and she was great. She was gentle, kind, and considerate...all the qualities needed when one's mouth is agape, drooling, and numb. I have found my new dental home! read more

*As others have said, please look at the other reviewers who've been told they need uneccessary work done.* This place is a total scam. I am shocked this place is in business. I made an appointment to get my teeth cleaned. The hygienist took x-rays and then showed me five tiny specs on my x-ray that were supposed to be plaque below the gum line and said I needed a "deep cleaning". I listened to her explanation and was skeptical as I've always been told my teeth are fine and I've never needed dental work before. At the end of her sales pitch, I said would need to research the procedure more. 10 minutes later, while I'm waiting for my teeth cleaning, she came back in the room with a piece of paper explaining the bill was ~$750 for the deep cleaning over 3 treatments because insurance wouldn't cover it. She asked me to sign the paper stating that I understood the estimate yet, at the bottom of the paper, was the statement that I am giving authorization for the procedure. I'm so confused that she continues to push the procedure and I told her I didn't feel comfortable signing it. She left the room. Another 10 minutes goes by. This time she comes in with the dentist. The dentist checks my teeth, explains my teeth look good, I have no cavities, but I'm showing signs of periodontal disease and I need a deep cleaning. I said again I would research it and think about it. Dentist then says "Okay, we're done!" I'm confused. I say, "Wait, I haven't gotten my teeth cleaned? You've only taken x-rays. I made an appointment to get my teeth cleaned." And the dentist explains that the cleaning they want to do is a deep cleaning and I am refusing treatment, so that's all they can do. I was stunned, I took a second to consider reasoning with them, but the situation was way too awkward and I had lost all trust in this place. I turned and walked out. Next day, I managed to snag an appointment at my old dentist (different neighborhood). I went in, explained what the other dentist told me and the new dentist told me I showed no signs of periodontal disease. I told him about the specs this dentist showed me on the x-rays. Hilariously, at one point, the new dentist, the new hygienist and I are all squinting at the x-rays trying to see the specs! The hygienist said "Well maybe? Maybe I can see one? But that's certainly doesn't warrant a deep cleaning!" The new dentist also explained "Yes, they gave you a $750 bill because it was an unnecessary procedure and your insurance would have refused to pay." The new dentist also said "Aren't you getting braces next week? Did your ortho think you had periodontal disease?" Great point! So I called the ortho to ask and the ortho pulled my dental records and said "You're teeth are fine. You don't need a deep cleaning. Who told you you needed a deep cleaning?" It's insane to me that I can go to a dentist for a cleaning, get hardly any service, not get my teeth cleaned at all and a dentist can still bill my insurance as if they performed a service? I feel sad for anyone that goes to this dentist and goes through what I went through. :( :( :( read more

Will deliberately mislead you on insurance coverages when you are out of network, despite several calls in advance to clear it up and understand prices... lots of I'm not sure, it depends etc. Be prepared to spend $145 on a 20 minute low level cleaning session, didn't even floss me. They had every opportunity to tell me they were out of network AND would require payment from me, but deliberately withheld this fact because they knew I'd go elsewhere. Crooks. read more

This is way overdue, but I wanted to make sure that I got to it. I had just quit my job and this was the last day of my insurance. I happened to stumble upon West Loop Smile Studio because it was close to where I live and covered by my insurance. I made an appointment that morning. When I got there, I was greeted with a smile and was offered refreshments before my appointment. I had to fill out a few forms, but it was pretty hassle-free. I saw Dr. Lee, and she walked me through everything. I went in for a cleaning and she was very thorough in examining my teeth, taking pictures and x-rays, and then explaining to me all of her recommendations. Since she knew that my insurance was up that day, she squeezed me in for an appointment later that day and took care of some fillings and other procedures I needed to have done. the whole time she was working on my teeth, she even gave me some headphones and turned on the TV to help me relax a little. I could probably be more thorough, but I seriously have never had a better experience at the dentist. I was even told to come in for a follow-up (at no cost) and was called the day after my procedure to check up on me. I'm so thankful that there are still places like this out there offering great service and with such big hearts. read more

Love everything about this office and plan to make it my new home for dentistry needs. The office space is well designed, first of all. It has a welcoming atmosphere and is just beautiful. The ladies at the front desk were so nice, inviting, professional yet familiar. The assistant was patient and thorough, she answered all my questions and outlined everything for me. She also helped to relax me by letting me select a Pandora station to listen to during my procedure. Dr. Ozzie was so kind and patient with me, he explained everything and made me feel more at ease than I've ever felt at a dentist office. I did not have to wait long to be taken back for my appointment or to see the doctor, everyone was efficent and worked really well together. The entire experience was smooth and pleasant. read more

do not go here. i am 31 and have never had a cavity. they told me i have 3. they were ready to drill for ~$1,000 when my father said go get a second opinion. i did. The second dentist laughed at the thought of having any cavities. i then got a third opinion. they also laughed West Loop Smile Studio offered to refund me $6.60 for the portion of the exam that related to the diagnosis of tooth decay. lol read more

Dr.Grace Lee - She is not only a skilled dentist and consultant but also a personable woman. She courtesouly listens to the patient's inquiries and finds the most appropriate treatment. She definitely has the ability to put herself in the patient's perspective and finds the long term solutions. During the entire time at the office, she was respectful and never lost her beautiful smile. Office - Clean and modernly furnished. The equipments seemed very new and high tech. All the necessary tools are available for the doctors to perform their best. Along with Dr. Lee, the hygienist, assistant, and front desk are very nice and friendly. read more

I was terrified to go to the dentist because my last experience was awful but from beginning to end the experience was amazing. The, receptionist, hygienist, and Dr. Clark were all PHENOMENAL. read more

I typically go to the location in Hyde Park and see Dr. Pat. Since I needed to make appointments before my insurance was up, the receptionist suggested I visited Dr. Ozzie at this location. I'm a brand loyalist and always skeptical about trying new people when it comes to professional services. To my surprise, Dr. Ozzie and his staff were just as kind and professional as the staff in Hyde Park. The office was beautifully decorated and very welcoming and cozy. The receptionist was an absolute sweetheart. She made you feel as though you were visiting your aunt's or grandma's house. She was pleasant, warm and very professional. If I didn't live within 5 minutes walking distance of the Hyde Park location, I would switch my dentist. read more

What a great experience! Today I went to West Loop Smile Studio for the first time, and was thoroughly impressed with their clean, modern dental office and warm and friendly staff. For starters, booking an appointment was a breeze-- Janice helped answer all my dental insurance questions, since this was my first time using it since moving to Chicago. This morning, she took care of all of my paperwork in just a few minutes. Fun fact: WLSS uses dry erase paperwork. What a great idea! It keeps your information more secure, because there isn't paperwork floating all over with your personal info on it, and it's also friendly for the environment. (And, Janice was so friendly, she even noted that my brother had referred me and remembered his dogs' names!) The woman who took my x-rays was friendly and efficient, and my dental hygienist was awesome-- she explained what she was doing while she was doing it, and took the time to make sure I was comfortable and had all of my questions answered. Finally, Dr. Ozzie came in for the final checkup, and he was calm, kind and expedient. Some other major perks: The staff offered me coffee, tea or water in the waiting room; the dental chair was also a massage chair; my room had a large TV so I could watch the news while I got my teeth cleaned; and everything was super, super clean. You're never sure what you're getting into with a new dentist, but I've already booked my next appointment here in six months. As other people have noted-- even if I moved, I would go out of my way to come back to WLSS! read more

Let me be fair & state up front that I haven't visited Dr. Ozzie yet, but I'm referring to him on a first name basis (I should probably be referring to him as Dr. Smith) & I can't wait to go in for my first appointment later this month. I currently see Dr. Tahbaz at Old Town Dental Care, but I'm in need of a new dentist because Dr. Tahbaz no longer accepts my insurance. I recently paid $200 out of pocket for a chipped tooth. Not Dr. Tahbaz's fault -- but I don't want to have to pay that much again for something that Cigna covers. Dr. Ozzie's office has been in the neighborhood for a couple of months, & my boyfriend hasn't been able to stop raving about the technicians & receptionists who wave to him every morning when he is out walking our dog. I finally decided to drop in for myself this afternoon to see about these friendly new neighbors, & I wasn't disappointed. I was out walking the pup, & we were both greeted with warm smiles & waves from everyone -- including the doctor. I was offered water & coffee, even though I was in a rush to grab some business cards & head back to work. That's customer service! I just got off the phone to schedule my first cleaning, & everyone who I spoke to was courteous & efficient. They didn't even flinch when I had to fumble around with my Cigna account online for a minute to find my group ID number. The registration process was easy, & I even got to opt in for email & text appointment reminders. I'm hoping I can give this place 5 stars after my appointment in a couple of weeks! read more

DO NOT GO HERE. Two different dentists at this clinic saw me for tooth/jaw pain, both failed to do x-rays or even TOUCH my teeth, and after I had to track down another dentist for what these quacks said was TMJ, I find out I have a very severe tooth infection. My tooth probably could have been saved if they had done the bare minimum of service when I came in complaining of tooth pain, but instead, I'm looking at a long and painful road of extraction and dental implants. Instead of actually treating you, they'll shove you in an expensive and ill fitting night guard. Seriously, go anywhere else. read more

Great dentist in the West Loop. Dr. Ozzie was great. The office is convenient and definitely a great place to have any dental needs taken care of. read more

Went here for a checkup and this organization knows how to treat a client. JANICE is the most professional and genuine office manager I have ever encountered-" such great awesomeness!" Dr. Bianca Clark was great, very eager to explain my every question. "Holly"the hygienist was superb also. The staff's professionalism was as natural as a "winter day is long" and their savvy business environment should be a blueprint for many companies to follow. Thanks! read more

I must say that my experience at this dental office was very pleasant. Every staff member from the time I walked in the door until I walked out was so accommodating and polite. Personally I can appreciate the great service because I'm someone who had a bad dental experience and it made me stay away for about 3 years. However going to Westloop made me a believer again. I look forward to make it my new home for me and my family. read more