I love my dentist office. They are consistently great…read more Here's a timeline of the last few years. Early 2022 My partner and I went for the first time and we had a very positive experience. The staff is friendly, approachable and engaging. We didn't have to wait to be seen and we were out quickly. The atmosphere is inviting and very comfortable. It is very different than what I'm used to and I'm grateful. 7/2022 update- legit did a cleaning and had me out in 21 minutes. That's high quality service. 10/22 update- Smile Studio continues to provide the care that I've grown to expect from them. 8/25- Dr. Clark may be my favorite dentist. She is absolutely a treasure. I felt welcomed, valued, seen, and wanted, while wrapped in luxury from the eye mask, heated towels, and massage chair. I believe in building a care team that wants me to succeed and I fully believe she does.

Been visiting West Loop Smile Studio since 2017 (7+ yrs) and have met with nearly all the Drs and…read morestaff who work there. Have had great experiences with every hygienist at every appointment- staff all seem happy to be there which is usually telling. Never rushed. Dealing with front desk is a breeze and I enjoy getting to hear from Joyce at the front desk - she's very helpful and remembers you every time. Never any issues or surprises with billing. I don't live in the neighborhood anymore but haven't ever considered going anywhere else.

I feel extremely disappointed, devalued, and frustrated by the lack of communication,…read moreprofessionalism, and compassion shown by the front office staff and management. My husband called ahead to notify the office that I would be arriving late to my appointment due to unforeseen circumstances. He specifically communicated that I would arrive around 3:17 PM, and the receptionist, whose name started with "R," confirmed that it would be okay. Based on that conversation, I drove 1 hour and 14 minutes to make it to the office while dealing with a major highway delay. At 3:21 PM, while pulling into the parking garage, I received a call from Zane informing me that my appointment was being canceled because of a 15-minute grace period. I explained that my husband had already called ahead and communicated the delay, and we were told it would be fine. Zane stated he still needed to cancel the appointment and mentioned speaking with his manager, Sandra, after I expressed my concerns. I asked him to wait, as I was actively parking and walking into the office. When I entered the office, I immediately had my husband on the phone to confirm the prior conversation. The receptionist acknowledged speaking with him but failed to take accountability for not informing us that the appointment would automatically be canceled after 15 minutes. Had that been clearly communicated, we would have made a different decision instead of driving all that way under the impression I would still be seen. The customer service from the front desk staff was disappointing, frustrating, and unprofessional. Unfortunately, this is not the first issue I have experienced with Zane. There have been multiple occasions involving incorrect scheduling and inaccurate billing information that later required Sandra to step in and correct. Placing these individuals as the face of the office creates a poor patient experience. To make matters worse, Sandra, the office manager, came into the open waiting area and attempted to discuss my appointment, billing, and personal matters in front of another patient. I had to request privacy, which should have been offered from the beginning. During our conversation, I was clearly frustrated, but I also felt talked over and dismissed. There was no compassion, empathy, grace, or willingness to work toward a reasonable resolution, whether that meant seeing me briefly or simply helping me reschedule. Additionally, the receptionist, El, acted as though she never assured my husband that we could still be seen after he explained we would pay our previous balance on Friday and specifically asked whether we should still come in for the appointment. Again, there was no accountability for the miscommunication. It is very clear that the office culture and business model have changed. What once felt patient-centered now feels transactional, as though patients should feel privileged simply to be there. Long-term loyalty no longer appears to matter. To my credit, I later called back to apologize for my response out of frustration because I believe in growth, accountability, and handling situations better. However, even during that conversation, there was no effort to extend understanding or mutual respect. Instead, I was told there would be "no grace" given regardless of the communication we provided or our heartfelt apologies. During the call, El stated, "What do you want out of this conversation?" and later said she was "tired of going around and around about this." When we explained that we simply wanted to feel valued as patients, El responded that they also wanted to feel valued by patients arriving on time. However, the fact that we drive over an hour to this office demonstrates that we value their services and respect their time. We also called ahead specifically to communicate the delay, which further showed consideration and respect for the office. El then compared the situation to her experience as a hairstylist. Respect, communication, professionalism, and empathy matter greatly in healthcare settings, and unfortunately, this office failed. This review is specifically for the Gold Coast location of ORA Dental Studio - Gold Coast located at 700 N State Street, Chicago, IL 60654. While ORA Dental has multiple locations that share the same name, my experience occurred at this specific office. I hope that the owners will review my call logs and the final phone call with El who showed a lake of respect when I apologized and had no humility and apologize on their poor communication. "Don't put employees in a position where they stop seeing their work as a calling to serve others and begin seeing it as only a paycheck. Patients deserve compassion, communication, professionalism, and grace especially long-term loyal patients."

Came in to focus on my dental health and also did Invisalign. Very happy with my results! Staff…read moreis always so friendly and patient.

Very impressed and loved my experience here. Everyone was so nice and knowledgeable with all of my…read morequestions. I will definitely be back! My doctor was Chloee Batllo and my hygienist was Taelor. They were amazing! 10/10

I was told by the dentist here that I needed a crown. I was on the verge of going through with it…read morewhen I decided to get a second opinion at a larger, more specialized dental hospital. Their verdict? I absolutely did NOT need a crown. There was no medical justification for it whatsoever. I am furious. A crown is an irreversible procedure -- once they grind down your tooth, there is no undoing it. The fact that this dentist recommended a completely unnecessary, irreversible procedure is deeply alarming. Was it incompetence or was it to pad the bill? Either way, it is unacceptable. After my experience, I looked at reviews here and on Google and found that many other patients had the exact same issue -- being told they needed crowns they didn't actually need. This is clearly a pattern, not a one-time mistake. Do NOT blindly trust any recommendation for crowns, fillings, or major dental work from this office. If they tell you that you need a crown or any expensive procedure, please go get a second opinion from a different dentist immediately. I almost made a terrible, irreversible mistake by trusting this place. Don't let the same thing happen to you.

Available emergency appointment for consultation. Level of…read moreconcern for my dental discomfort and pain was appreciated. Referral information for further consultation provided Professional office setting and support staff

Honestly it's 2.5 stars , But my main issue is that it is impossible to get someone on the phone…read morehere. I have been calling for 2 weeks now and have never been able to get someone on the phone. I left a voicemail and couldn't get someone on the phone. Last month I had an issue with them charging me for a visit that I never scheduled, nor was I ever at their office on that day. And I was trying to call them to question why this charge was even there and they never answered my messages or my phone calls. I had to physically go to the office to talk to them about it, and they told me to just ignore the charges, because it was a mistake on their end. That was about 3 weeks ago, And I'm still getting messages about an unpaid invoice. Also, there is pain in my tooth after a crown replacement procedure , I have been calling, to get this issue dealt with before I get the permanent crown put on, but no one is returning my calls, I don't want to pay the money to go all the way to their office just to deal with something that could be handled in a phone call. My dental treatment here has been fine so far, I am confused as to why I'm having nerve pain after a crown replacement, when I had absolutely no pain on that tooth before the crown was replaced. But I don't know why this is happening nor can I get anyone on the phone to have a conversation about it or schedule a follow-up exam. Other than that my experience with the dentist here have been good. And that's really the only reason they're getting the two and a half stars. Because the other half of me determining if a business is decent or not is their ability to conduct business. Their ability to communicate and theirs is ass.

We were patients of Downtown Dental for 7 years and toward the end, it was a joke:…read more - Constant dentist/dental hygienist turnover - Constant upselling and non-stop texts to book appointments - My husband's permanent retainer that they bonded and broke within a week. After they replaced it, it cracked again within a week. After a 2nd bonding, it fell off. They never referred him to an orthodontist. The quality nosedived after the practice was sold to a private equity firm. Thanks, private equity, for ruining a perfectly good dental practice!

I really love this dental office. The staff are always friendly and kind. They are efficient and I…read moreappreciate their quality of care.

I came to Dr. Shah after not going to the dentist for years. As you can imagine, I had a lot of…read moreproblems. In total I had 3 teeth pulled, countless root canals, multiple x-rays, referrals, and what felt like a billion shots of Novocaine. Throughout all this, I still felt right at home with Dr. Shah. She never judged me for my lack of dental care, put me down, or chastised me. She always made sure I was in the least amount of pain and took extra care to explain and show me the issues with my teeth. I was even cavity free at my last appointment! If you are on the fence about Dr. Shah, don't be. She will take care of you! P.S. The Netflix, massage chair, and aromatherapy are a super bonus!

This is an amazing dental office. Both Dentists are so kind, caring, and patient. They explain…read moreeverything they do, and I trust that they are knowledgeable and providing the best recommendations for my health.

I first and foremost cannot explain my gratitude for this amazing establishment!!!!…read more I was in a dental emergency from some previous work that was not quite done to par. I called in my dire straights, expecting I wouldn't be able to be seen right away, and they actually got me in 40 minutes later! As I work in the Medical field, I can only imagine having to work a new Patient, let alone an emergency situation, and they never once made me feel as a menace add-on to the schedule. The ENTIRE staff is so caring and sweet. The Registration, Front Desk Ladies were absolutely wonderful! The Dental Assistant and Dentist whom helped me were probably two of the most professional, yet hilarious people I have ever met, and they immediately, came to my aid, deciphered a stellar temporary plan, and were able to go above and beyond my needs. Cannot wait, to continue our dental work, I simply know you are a gift from God! Rachel Anderson Northwestern Medicine -Chicago!!! Please make these folks your last stop for any Dental Needs that you have!

Candace is a PRO! I think it's safe to say that she is one of, if not the most skilled dental…read morehygienist I have ever been treated by. The results she provides make it clear that this is something she takes pride in and has a passion for. Candace has an incredible attention to detail and is clearly very knowledgeable about her craft. I feel very lucky to have found such a competent hygienist to help me keep my teeth in check - as we all know how stressful dental upkeep can get and not to mention how hard it can be to find care providers who you trust. Thank you so much Candace!

Finding a good, trustworthy dentist in the city can be difficult especially one who's honest,…read moretransparent, and genuinely cares about their patients. I came to Dr. Choi after having a terrible and misleading experience at a different dental practice, and I couldn't be happier that I did! I initially scheduled a visit with Dr. Choi for a second opinion, after another dental practice tried to upsell me and gave me a confusing, inconsistent treatment plan. From the start, Dr. Choi was transparent and kind. He reviewed my case thoroughly and explained that I did not need half the procedures the previous practice had quoted me for. He took the time to walk me through what truly needed to be done and made sure I understood everything clearly. One of the treatments I actually did need was a tooth extraction. I was very anxious because my prior dental experience had been painful and traumatic. However, with Dr. Choi, the experience was completely different, it was painless, quick, and seamless! The whole procedure took about 35 minutes, and I didn't feel any pain, not even during the anesthesia injection something that had terrified me before. Dr. Choi is patient, knowledgeable, and genuinely cares for his patients. Throughout the entire procedure, he continuously checked in with me, explained each step, and made sure I was comfortable the entire time. His honesty and professionalism truly set hims apart. I can't recommend Dr. Choi enough! If you're looking for a dentist in the city who is honest, gentle, and genuinely dedicated to your well-being, this is absolutely the place to go!

A month ago I switched dentists after a frustrating experience with another Chicago provider who…read moreseemed more focused on upselling treatments than genuinely helping. I was recommended procedures and cleanings that didn't feel necessary, and the pricing felt unclear and excessive. I've never had dental problems in the past, and I felt uneasy about the info provided. Finding Dr. Choi has been SUCH a relief. From the start, he's been honest and transparent. I told him my situation and brought a copy of my previous dental report. I finally felt like I was getting real answers rather than a sales pitch. He explained everything clearly, including what was truly needed-- which gave me a lot more confidence in the care I was receiving. Dr. Choi saved me over 6k by the time I left his office. Highly recommend for anyone looking for an honest experience with a highly qualified provider.