THE BEST customer service the two ladies that helped us out were awesome their names were julie and…read moreashley ! they helped us find what we were looking for very attentive and nice amazing attitudes they were great highly recommend going prices are great too! sweetest girls ever!!

I have bought shoes here many times. But not no more. Honestly staff was awesome! But I don't know…read moreabout their shoes. Kinda confused. I bought a pair of converse and the shoes completely started to come apart within 3 weeks!?? The sole started to detach. Then I was going to buy glue but for them but then the material ripped as I was putting them on..Ugh.. I hate dealing with things that you really should not have too. I went back and the return policy if I remember correctly is 5 days. So instead of being upset, I just bought another pair. It's been 3 months now, everything has been good. Just normal wear. So I don't know if there is a mixture of counterfeits or I just got a dud. No matter. Just instead of dealing with this again, I just decided to move my business elsewhere. No hard feelings, just food for thought.

Great day shopping! Got a few gift cards and bought myself some shoes / blouses! Ready for the new…read moreyear. Not too expensive and great customer service ! Line moved fast on a busy day!

Stopped in for a quick gift pick up, great selection at reasonable price. The cashier was very…read morefriendly and helpful.

Worst customer service. Walked in with a box of shoes to exchange, which the security and workers…read moreclearly saw as I walked in, and they didn't have the size I needed so they recommended me to go to the other WSS in river park (customer service was great there btw) and as I was leaving, the lady at the front began to yell at me and even cussed at me as if I was stealing the shoes THAT I WALKED IN WITH and the security proceeded to check my shoes and receipt like I was some sort of criminal. All in front of other customers and my little brother. Never again.

Service terrible especially salesman Ayan will be making a formal complaint to corporate.read more

Thank you Noe for your patience and assistance !…read more Received a discount a while back, this was a draft review but I remember them being super nice They also have military discount:)

Shipping polices are a joke if you return anything. Shipping is non refundable and return Shipping…read moreis also extra, so about twenty dollars lost to return shoes. Never again.

David C was amazing and knowledgeable about how good shoes could help with our aches and pains of…read moreage. He was patient and we never felt pressured or rushed to make a purchase. You will not be disappointed

My wife and I went in to check out some running shoes and the fit expert I had was kind and…read morewelcoming but the other guy that my wife had was super condescending and rude. He asked "are you actually interested in buying shoes or are you just doing this for fun". What in the actual sales pitch is that? That was almost enough for us to walk right out of the store. (FYI we were very interested in buying multiple pairs but not after that comment we only bought one from my sales person). He started talking about the shoe inserts and my wife told him she already had custom ones from her podiatrist. That's when he acted EXTRA annoyed. My fit expert swore I needed to buy a size 9.5 even though I've always had a 10. Then my wife's insisted she also needed a 9.5 and she's always had an 8.5 or 9. They were both disagreeing on how much toe space we needed. One telling my wife she needed more and mine telling me I needed less. So against my better judgment I listened to my fit expert and got the 9.5 After I got home and started wearing the around and with a tiny bit of feet swelling and warmth my toes were jamming at the end of the shoe. I returned my pair and bought them at REI. This was the worst shopping experience I have ever had. Please please please stop letting your fit "experts" greet people with "are you actually going to buy shoes or what"

What an amazing place to buy shoes! I came here with my husband and everything was very organized…read more We were there for about 30 minutes looking and found what we wanted! For three pairs of Ugg boots the total out the door was $150! You pay that price for one pair normally! The employees were nice and answered the questions I had. There was no wait to pay but we did come right when they opened at 10am. They have a few spots outside and it wasn't that just today probably due to the rain but it is such a good deal!

No longer any selection a long drive for a disappointing visit so me Uggs very few HOM's no tevasread more

I was looking for some new warm weather gear and try the Oxnard factory outlet for the first time…read morelast week. I was in. I enjoyed seeing a complete product line for various clothing and shoe manufacturers rather than a few items only in a normal retail store. I was able to find some specialty shoe products, including some cushioned sketchers shoes, not readily available in brick and mortar stores. On rare occasions, I get to wear a tux. I was able to find a high quality half price/inexpensive tux top the cost less than a pair of running shoes. A bargain if I wear it once. If you're looking for some surprises and bargains in high-quality clothing, I recommend you give the Oxnard outlets a try.

First, let me say, that I fully mixed this outlet up with the nicer one in Camarillo...whoops. I…read morehave not been to this outlet in a while, mainly because the selection is not that great, but there are a couple of stores that are still useful. Furniture Expo and Rocky Mountain Chocolate Factory are both great for visiting every once in a while. Cheap furniture and sugar-free candy (of a delicious nature) for my diabetic pops...sounds like a mini-venture to me!

Went to help my 87 yr old dad buy a bday gift earlier. Today. Employees. Said "hello" but stuck in…read morea bunch not asking if anyone needed help etc. the store is poorly stocked as far as youth clothing. Just very cold. I see why AI is replacing humans. Sucks. Man

Can't give Tilly's a one star review to be fair. This is only the second time I've had a bad…read moreexperience with them, the first not being enough to write a review about in my opinion (we'll just chalk that one up to someone having a bad day at work). This experience on the other hand does upset me enough to write one though. As a "regular" at Tilly's (my kids all like their stuff, I have 3 girls) I always spend a lot more than I'd like, even when I feel some of the things I pay for aren't worth it. You'd think after paying such ridiculous prices for some of their merchandise you'd at least have some kind of peace of mind on merchandise having a half decent exchange policy. Mind you I said exchange policy and not refund policy, I'm not one complaining that I want my money back after not liking something I already used. I simply would like what I paid for, simple as that. I tried reaching out to Tilly's and I did speak to someone (I won't say their name because I'm sure they didn't make the policy) But they did tell me I could not exchange it and that they could do nothing to help me. I don't remember them telling me anything to that effect though when they took the money I paid. It is extremely frustrating that customer service is just not a priority anymore. I can understand that has a lot to due with all the people that take advantage and try to work the system, but when someone is just trying to get what they pay for it shouldn't be such a problem. Extremely frustrated to say the least...