This location has been awesome! From the employee working the front to the supervisor. Hands down…read morebest customer service. I've never used rent a center in my life, but am using them for a rental. Even when an item was not delivered the manager handled it professionally and promptly. Thank you!

HORRENDOUS. If I could give 0 stars I would. Rude, not compassionate, and not helpful to their…read morecustomers. ESPECIALLY DURING COVID. I understand about the missed payments, I get that they're doing their jobs. But my hubby is the one who pays the account and is out of town for work related business so he missed the payment this week. Tell me how a group of Rent-A-Center men comes to my home in a big rent a center semi truck like they're some kind of tow company LOL and ring my doorbell 22 times and loudly and obnoxiously banged on the door like policemen for 18 minutes. Yes I timed it. And I was sitting in the tub. To make matters WORSE, one of the men jumped my gate to my backyard for god knows what??? Maybe to look in my window like some kind of freak??? I have never been so upset and scared in my life..... over Rent-A-Center workers. I even have multiple neighbor witnesses who all saw it as well. This is just plain HARRASSMENT. At this point I'd rather hand wash my clothes then have a bunch of no-good no brained employees hold two materialistic machines over my head. And mind you, these are more than halfway paid off. Unprofessional. DO NOT DO BUSINESS WITH THEM!!!! Aaron's also does furniture rentals and now MOST furniture websites will allow you to do Flexpay, Afterpay, or other payment installments!!! EVEN ROOMS TO GO OFFERS THAT!!! Please please steer clear of Rent-A-Center. They have no compassion towards their customers and they treat you like you're good for nothing broke criminals when you miss a payment. Especially during times like these, companies like this should be more understanding. Even landlords out there are more understanding than them during this pandemic, and they have WAY MORE to lose. GET A REAL JOB. Stop acting like you're cops or tow company workers. And if thats the case, then switch professions. Because what happened this week is unacceptable!!!! Thank you and don't have a great day!

I have enjoyed working with Rob & Susan for several years now. With their creativity and expertise,…read morethey've assisted us in providing great options depending on theme that completely make our events stand out. They are true professionals and a go above and beyond to ensure everything is amazing! I cannot express how much I recommend this couple from events, to seasonal room decor, to big eye catching pieces, elevated dinners, holidays, they do it all beautifully!

Perfect touch has some really fun decor for rent. They are very creative, professional and Rob is…read morea gem, he and his team made our event look amazing. They really went above and beyond to ensure a successful and well designed event!

A+++ Seller. Amazing professional service from ALL the employees. They listened to our ideas and…read morecommunicated really well. By the time we got to a new department, the sales agent already knew we were coming and took me right to the items I needed (so no need to keep repeating myself). The front desk and financial counter people were courteous and helpful. We literally stocked an entire 3rd bedroom house with beautiful furnishings. We were there for 4 hours but we got it done and our house is going to be incredibly beautiful. Thank you.

We just had our new bed delivered and set up. We are very very pleased with the bed to say the…read moreleast. A week or so we walked into the Mathis store and were greeted by Dianella. She showed us a number of beds, but what is rare these days, she listened to the feedback we provided and guided us to the perfect bed for us. We placed the order and waited for delivery. About a week later the delivery guys arrived. The took the old mattress and boxspring away and installed the new bed. It looks spectacular! Daniella was able to include sheets (2 different colors) and an extra pillow. There was no haggling and the whole interaction with Daniella was very easy. Mathis brothers overall did great, but Daniella stood out for her commitment to make my wife and I happy with the process from finding the right bed through to getting sitting in our master bedroom.

Marilyn has been our decorator and house manager for several years. We think of her as almost a…read moreproject manager because she stays on top of the workers, requires them to make corrections if things aren't done correctly and gets things done. She uses local contacts and knows where to get things made in Mexico of excellent quality and value. She designed and oversaw the remodel of all of our bathrooms, re-did the lighting in our house and helped re-cover our couches. Highly recomment.

Marilyn is the very best decorator. She worked with my wife to redecorate our whole house. The…read moreproject turned out beautifully and it was done on time at a very reasonable price. Marilyn makes beautiful custom-made furniture in Mexico. We had a dining room table, a bench and barstools made. The quality and workmanship is superb. She landscaped our courtyard and turned it into a desert paradise. I am happy to recommend her.

I contacted Leeann through her Craigslist post since she had beautiful pictures of pieces. She soon…read morestarted her Facebook page and has kept it updated with pictures and posts of furniture and ideas for décor. I learned that most of her pictures were from her DIY wedding last year, and now she has started the company to rent out all the pieces she has collected. She obviously has the flair for creating vintage vignettes. I do love her white dessert table and gray buffet table, as well as her suitcase and trunk collection. She however, at this time, does not have a large selection of sofas. And since my wedding is coming up, I would need to book someone right away. Her inventory is expanding almost daily, and she has even texted me some pictures of new pieces that she thinks might suit my theme. I did not get to meet with Leeann however, or check her warehouse. Notably though, her prices seem to be lower than the competition since she is quite new to the business. A great find for the budget-conscious bride! Though I am not booking her services, I would recommend checking her out, I am pretty sure her inventory has doubled by the time I finish writing this review.

By far the sweetest person ever! She did my good friends daughters 1st birthday party in San Diego!…read moreIt was vintage Mickey and friends themed! All of her decor went so well with everything my friend had made for the party. Leeann is an all around genuine person. Took such good care of my friend. I just can't get over how amazing the party was! Filipino food! Yum! And I just had to make for my friend my moms home made salsa! Was really nice to meet you Leeann!

I visited the Palm Desert Ashley store on May 2. As I walked in, several salespeople were gathered…read morenear the entrance, and Julio Olmedo approached me first. I told him I needed an inexpensive dresser and nightstand for a rental property. He showed me exactly that--what he described as the cheapest set in the store. He didn't attempt to upsell, though his lack of enthusiasm was noticeable, and I did not appreciate Mr. Olmedo's attitude throughout the interaction. I asked if there were other options, and he took me to the next room, where he pointed out two additional sets. They were slightly more expensive but still reasonable. I liked the Tandisport dresser and nightstand. When I asked about the advertised 25% storewide discount, he explained that this set didn't qualify but offered $50 off each piece. The items were in stock and available for delivery by Friday. When I asked about delivery options, he seemed irritated that I wasn't ready to purchase yet. He briefly mentioned front‑door delivery and White Glove Delivery and said he'd explain more once I was ready to buy. I returned the next day to complete the purchase. Mr. Olmedo assisted me again. When we got to delivery options, the difference was $40, and White Glove Delivery included removing all packaging materials and placing the furniture in the desired room. Despite his impatience, I chose the White Glove option for $169.99. On delivery day, I was impressed by the AI feature that monitored the delivery. The driver called but was at the wrong entrance of the condo complex, so I met him at the gate and directed him where to park. The furniture arrived already unpacked. The team placed the pieces in the bedroom, but they did not remove the small packing inserts between the drawers. Since White Glove Delivery specifically includes removal of ALL packaging materials, I did not expect to be doing that myself. The delivery team also seemed rushed and didn't give me much time to inspect the furniture. Both pieces had MINOR blemishes--nothing severe, but still disappointing given the premium delivery fee. The in‑store experience was mixed, largely due to Mr. Olmedo's noticeably unenthusiastic/impatient attitude, which detracted from the overall experience. I did receive the furniture on the day we agreed, however the delivery service fell a little short of expectations. While the furniture itself is fine for my needs, the White Glove Delivery was may not be worth the added cost. I later discovered the same furniture pieces were listed for significantly less on Ashley's own website. I'll be following up to request a refund because the price difference is nearly $149 -- definitely worth pursuing. Stay tuned! FOLLOW UP: I spoke with an Ashley employee and explained that the two pieces I purchased were cheaper online. She checked with her manager to verify the price match and later called me back within an hour to confirm they would process a price adjustment. This was a great outcome, and for this reason I'm updating my rating from 3 stars to 4 stars.

Jan 2026 I spoke to Brenda Topping on the phone so I asked for her at the store. She was…read moreamazing,caring,patient,and determined to get me the best deal possible. I purchased a sofa . The next day went in to get a different configuration. There was some discount I wasn't going to get now because of the change, but Brenda kept pushing with the manager on duty and she was able to get it for me. She is relentless and definitely is in the clients coener , even if it means getting a lower commision. GREAT CUSTOMER SERVICE!! The sales manager Mariela Magdaleno helped me out when I received an email 2 days later offering free white glove delivery service. I wanted to cancel and repurchase. Instead she did what was needed to obtain the $269 credit. They are both rockstars. I think the leather electric reclining sofa we bought was a reasonable price.

They have everything that you need for your special event !!! Highly recommend for your birthday,…read morebachelor party wedding and more!!!

Equipment was delivered and licked up I. A very timely manner. It made holding an outdoor/driveway…read moreThanksgiving dinner in mid-pandemic very easy.

Thank you so much for doing an impeccable job with our rentals for our wedding! From delivery to…read morepick up, your team did an incredible job. It made our wedding reception and ceremony look and feel so special! Having a destination wedding is stressful because you have to hope that vendors will come through and Signature did just that! Special shout out to Matthew and Angelica for being so responsive throughout the entire process!

Tried really hard to rent tables and chairs for Thanksgiving, there was a bit of a delay in emails…read moreon my side so I went to the showroom and they were so rude. Clear they were not interested in providing any kind of service. Went with another company, wouldn't recommend this company.