Dr Litchfield is great. I'm in and out during my appointments and never have to wait long to see the doctor. The staff has always been friendly and knowledgeable, especially Nikki who works the front desk. read more

I've been coming here for over 8 years and it just keeps getting worse. I will ABSOLUTELY not be coming back after this visit. The employees have a "don't care" attitude and refuse to acknowledge you at the front desk. I called to see if I could come in super early (almost 2 hours) for my appt or if I needed to reschedule. Was told they were super slow so come on in. I checked in, I've been sitting here for almost the entire 2 hours (I could've been doing my other errands) and cannot even get one of the front desk staff to acknowledge me until I start tapping on the desk. They just keep saying "it won't be long". 3 people have been in AND out during this time. I came in a week ago to get my lab paperwork and give my updated (expiration date) insurance card. Today go to Pay my copay and it's MUCH more expensive than normal. "We are no longer in your network". I understand it is my responsibility to check but 1) you didn't mention it when I came in last week and 2) if you've been in my network for so long and no longer are...you should flag my account!!! *update- 2 hours later (appt time) and now that I'm in here and told the doctor I'm going to have to find a new doctor in my network they will only refill my prescription for 3 months instead of the year!!! read more

I have been a patient here for over 10 years. After initial visit you always see a physician assistant, most are good but one is very rude. I have made sure I never see her again. I called the office today for 2 prescription refills. They called back and said I had to be seen before I could get the refills. (I was seen 5 months ago and had I appointment in February I had to cancel. ) I told them I would make an appointment. The girl was extremely rude and said I could not get refills until after I was seen. I have been on the same medication for years, and it is needed to keep me in good health. I was not seeking pain killers or new medication. I could understand if I had not been seen in years or refused to make an appointment, I have to make an appointment for lab work and then wait weeks for an appointment, Ridiculous. So if you need a refill of insulin, do you wait until after your appointment to get your refill? I won't be back to this office. Hope I don't have a thyroid "storm" waiting for medication read more

After reading lots of these posts, I feel the need to remind reviewers that what a patient pays when s/he goes to the doctor is what the insurance tells them. If you have a problem, you need to take it up with your insurance company, not blast the doctors' office. My insurance company actually dropped Dr. Litchfield and numerous other specialists in attempt to make more profit for themselves. A huge group of my colleagues and I called a board meeting where we demanded they request Dr. Litchfield rejoin their contracted physicians because we would only see him. They finally listened and asked him to contract with them again (even though my insurance company is notorious for not paying doctors!) and we are so happy. We'd go to any lengths to be able to see him. That's how amazing he is! As far as "refilling" prescriptions, this is a stated policy, you receive reminders on the phone and it's posted in the waiting rooms. If you have difficulty keeping appointments or you are rescheduled, please remember that you have to be your own healthcare advocate. I'm horrible at remembering myself, so I make a list and always request my refills way ahead of time so that I don't run out or if I have to cancel, I'm not stuck. If you have a problem, contact Dr. Litchfield's office and they will happily listen and try to help you find a solution! read more

He's strictly by the book. Relies on the numbers, no intuitive or investigative thinking. The modality is medicate, operate or wait to see if you develop cancer. If you want more of a holistic approach, or proactive treatment, think again about Dr. Lichfield. read more

If I could give a message to the employees of this office, I would say this: You're job is to deal with human beings and their health. That job should not be taken lightly. I've been going to Desert Endo for over a year now and I'm officially done with this office. I wish I would have read the Yelp reviews prior to going, it looks like almost everyone has had the same experience as me. 1. The staff is incompetent....they've sent my prescription to the wrong pharmacy twice (on two completely separate occasions). When I finally got my prescription, it was called in wrong (wrong dosage/amount). They've incorrectly ordered blood work from LabCorp three times, causing me to have to take off work on three different occasions (it's not easy for me to get time off). These situations all involved human error and could have saved me a lot of time and problems with my work if they did their job. It's an office full of people who are negligent and careless. -The doctors and staff simply don't care about your time or your problems, you're just another annoying patient. There is no other way to put it. I requested to see Dr. Litchfield the last 2 visits, but apparently that wasn't possible, so they gave me some woman named Violet. She was over an hour late for my appointment, came in the room and rushed through the appointment as fast as she could. I literally had to aggressively say to her that I didn't understand what she was talking about and I would appreciate it if she would take my case seriously and explain it all to me. If you're looking for individualized and attentive care, find a different endocrinologist's office. read more

My mom had her second appointment today to do a regular annual blood check. It was meant to be finished before the end of the year since she had met her deductible. I was the one that called and explain the situation (since my mom speaks broken English) so they give me a date in December. We go there only to find out that we need to go to another location to do the blood test and come back again there in January. Why not tell me to do the blood test before I come to your office from the start? Second appointment today at 3:30.. Lindsay, walks in the room at 4:33 for a few minutes (63 minutes late) and read the results and then goes out to print something for my mom to read home. We never saw Lindsay again, not even goodbye. Someone else drops off the print out and we go to the front to pay our deductible. $125!!!! That's 35% of the total!!!! 2 minutes of Lindsay for total of $350. That's about 3 cents for a second of Lindsay's time, and she's not even the doctor!!! Of course they pulled that "I'd like to see you again in three months for another check-up" card. This office is the epidemic of what's wrong with our heath system and abuse these clinics do and skyrocket the cost of healthcare. This is sad. read more

I love this office! The office is very clean, I never have to wait too long usually only 3-5mins. The front desk always has been very professional & friendly. The nurse always seems cheerful! Dr. Litchfield is a GREAT doctor! He will ask the questions & do the appropriate labs/tests that he needs to draw up the diagnosis. Excellence bedside manner very very knowledgeable (one of LV TOP DOCTORS OF 2013) You may have to wait a month or so before your first appointment but it's well worth it! This Dr has helped me so much! read more

Desert Endocrinology - Great doctor!!! - Endocrinologists Near Me - Henderson, Nevada

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What everyone else said was true! I walked out. I was told my ultra sound would be $77 then they added an office visit almost $250 and guess what, the office visit fee is not even to see a doctor. Wtf? I WILL NEVER COME BACK HERE! read more

I will not go into specific details but I will be suing this office for civil discrimination. Unfortunately for them, they do not record phone calls. Fortunately for me, I have the phone calls recorded. You will want to stay as far as you can from this office. If you look through the reviews you will see all similar comments, and pretty sure they are all talking about the same woman. They will demean you, they will lie to your face about the things they are doing for you, all while collecting their money. Beyond being racist, they absolutely could care less about your well being. They have screwed me so hard that I will likely have to go to the emergency room to receive my medication until i can get into an endocrinologist that cares. I will continue to leave horrible reviews everywhere I can until someone from the office contacts me to resolve this situation. You can't treat paying customers like this and expect them to do nothing. Well this office has pushed me into a corner one too many times. read more

My name is Anthony Gioiella, DO NOT GO HERE, would give 0 stars if possible. Horrible place do not go to this doctor , they will attack your wallet , as that is all they care about . I have had diabetes since I was 3 , I was there two weeks ago , and they refuse to refill my prescription for insulin untill I make another office visit . I HAVE MY A1C COMPLETE , but they don't care . They want me to get it from the slip they gave me , and make an appointment , or they will refuse to refill . Hmmmmm I would suggest going a doctor that operates out of his moms basement , the staff would be nicer and probably will actually care about the patient . I'm going back to Dr Berilowitz read more

I don't like to be critical, but this practice caused me great harm. I was diagnosed with a common thyroid disease, but I have a severe version. My primary referred me when standard treatment failed. First I went to the other dr in the practice and he made my overactive thyroid worse to the point I could not breathe. Dr. Litchfield is very kind, but he decided I was just overmedicated. He obviously did not look at my records from my primary. Then he overdoses me because he had the wrong bloodwork. I spent 6 months with his nurse who ignored my pleas for more tests and investigating as I got worse and she did the same thing my primary did. Her solution was a shot to lose weight. I asked to see the dr, they gave me a hard time. When I do see him, he tells me to get a colonoscopy for symptoms that are typical of my disease! Then they bump me to the PA who tells me I am in Menopause. I'm not! Then she tells me I am just overmedicated when her boss took me off the dose she wanted to put me on! I ask her if maybe another med would be better. She says yes but your insurance won't cover it. She tells me I don't have anything wrong, well I have what might be permanent swelling of my eyes because my disease has not been controlled. My primary got the insurance to cover the new medication. I went there desperate for relief from misery and they were cold and dismissive. They never ran tests to see if I even had the right diagnosis. My condition is not unknown, my primary knew, but he trusted them to confirm it. There are studies and doctor testimonials about this type of instability but perhaps these 2 drs have not kept up. I have not figured out if they are incompetent or just don't care. read more

VERY GREEDY Took about a month to get an appointment. About 2 weeks prior, I received a phone call telling me that I would need to pay between $250-$350 as I hadn't yet met my deductible. Never mind the fact that I have secondary coverage, that's beside the point. So they want me to pay upfront the same rate that a non-insured person would pay, and the refund the difference. NOT!!! This goes contrary to the contract that this practice has with the insurance carriers. They CANNOT and SHOULD NOT be charging anything up front. My primary carrier said that if they would have called in with specifics instead of just checking to see what my deductible was, they would have been informed that they should have processed the claim and NOT collected anything up front. Needless to say, I cancelled my appointment and will go elsewhere. read more

Doctors good spent 15 hrs on the phone three weeks with office staff need my script pre authorization before pharmacy could fill oficce staff said they had no internet to contact insurance and five faxes never received,had insurance in a three way for about an hour thank goodness the insurance company would not hang up until they received the fax not worth the hassle to get needed medicine wish I could of talk to doctors will find new doctors office so much more to say not enough space ,stay away from the office liars . read more

I have always loved Dr. Litchfield, and his PAs. The staff is full of kind people who are willing to explain my insurance before my visit. I love how Dr. Litchfield remembers me and my medical history, and genuinely is concerned about my well-being. He has helped me get my Thyroid under control & my health has improved leaps and bounds! read more

Very disappointed with the direction Lichfield's office has turned. I have been a patient now for 5 years and this will be my official good bye review. Nothing but great things to say about Dr. Lichfield. However, he would have better luck getting employees from McDonalds for his assistants in the front as well as his nurses. They have no urgency or compassion for their patients. I am a type one diabetic, and ALL I asked was for them to fax over release forms to my new endocrinologist, because I am out of state and need insulin. Its been 2 days now and they still haven't managed to do that or follow up with me at all. I am very disappointed to say the place that taught me about my illness is a place where I refuse to go back to. read more

Well, from 4 stars to 1 star, and you ask Why? I had my 3 month appointment scheduled for the first week in December. I got a phone call Wednesday, the day before Thanksgiving from their office stating that my appointment was cancelled because of my insurance, Nevada Health Co-Op. I offered to pay cash for my visit and that was not an option. Are you fricking kidding me. I haver never heard of such nonsense. read more

Dr. Litchfield is good, that is if you ever get to see him...the receptionist always "pushes" to schedule you with the PA's and if you ask to be scheduled for the Doctor they always say his first available is 2 months out, so if you are not comfortable in being forced to see the PA then go elsewhere. read more

i called for make an appointment but the "lady" was terrible not friendly to be understandable, my English is not native, and this is the first time that I received a very very bad attention maybe she doesn't work there or I don't know the worst experience for making an appointment read more

If you're looking for a compassionate doctor or someone who will actually work to make you better keep looking. They never get back to you, never let you meet with the actual doctor and continually put you off even when treatments aren't working for you. This place is a joke. read more

The staff is rude and not willing to help. It seemed like everyone I talked to had an attitude in the office as if I was bugging them. I had got referred by primary care doctor and ended up in the wrong place so I was immediately sent away. I asked for my $50 copay back since I wasn't in the right place and they didn't do anything for me not even a check up but the doctor said no.. do not recommend to anyone. read more

My husband is a type 1 diabetic and I usually have to drag him to the doctors and most of the time he has some random reason why he doesn't like what ever doctor we see. Today was his first visit here and desert endocrinology after our more from California and having the same doctor for the last 3 years I was nervous for the change. Coming here was the right choice, he's happy, I'm happy, and the staff and doctor litchfield were all a pleasure to deal with. Thanks to everyone here I don't feel like I have to dread his doctor appointments anymore or force him to go! Thanks everyone!! read more

I had my first appointment today and was very impressed! Everyone I interacted with was wonderful, from the front desk to the assistant, the doctor, and check out. My appointment started almost exactly on the time and the doctor never made me feel rushed. Based on today's appointment I would definitely recommend this office! read more

They canceled my appointment. I missed the reschedule because I wasn't anywhere I could write it down when they rescheduled. They said they thought my phone was disconnected so they didn't call to remind me. I had another appointment but they never sent my request for blood work to the lab. So had to postpone. I had to argue with them for my medication refile even though they have my test results. They refilled one but won't refill the other. They said I should call every single day to try to get a sooner appointment. I work two jobs so where's the time for that. I bet they can't be on the phone every single day. Plus how is that a good use of your employee's time to answer those calls everyday? The doctors here are great but the staff is sooooo bad I'm done. Don't go here. They will leave you without medication you need to survive daily. read more

Dr. Litchfield is the absolute best endocrinologist. His staff is always very accommodating. Tara always greets me with a smile and a friendly greeting. I continue to see them even though they do not take my insurance. They are worth every dollar. read more

Finally an endo that actually listens. This is my first appt a friend already comes here but Dr L is so nice and Violet the PA is amazing. I definitely feel like I'll be on the right path after two years of another endo not willing to look at other options. Happy. read more

I was very excited when I found out Dr. Litchfield started taking my insurance. However, when I got on Yelp I was nervous because of all the negative reviews. I am pleased to share that my first appointment was very pleasant. When I first got there, it was right after lunch and there were several patients ahead of me. Despite this, I was in and out in 1 hr and 15 minutes from beginning to end. The front desk receptionist was courteous, the M.A.who took my vitals even more so, and Violet and Dr. Litchfield were fantastic. The checkout receptionist was great, too. My biggest area of concern is when a doctor chastises me for being non-compliant, but they were neither. I expressed concern regarding medication costs (my insurance has gone to crap) and they didn't try to push any high cost medications on me. I only put 4/5 until my follow up appointment. read more

Dr Litchfield is a well educated and friendly doctor. I was referred to him by a good friend that really liked him and he gave her exceptional care. I went to him in the Fall of 2019 and he was present in the office while his PA looked at my records and very hurriedly told me about a diabetic scale for injecting insulin. I have always been on oral medicine, so this was all foreign to me. I called around to pharmacies and my insurance to find the most affordable medicine. When the PA talked to me, it was as if she were speaking a foreign language about types of insulin available and she wrote down a chart of some sort for me to judge my dosage, depending on the brand I chose. I did not have any samples to try so I contacted his office and they said they were out of samples..... unbelievable! So, I called my Primary doctor and she also called them for me. When I picked up the medicine, I was to get a sample of Tresiba. I took the medicine for two nights and got terribly sick.... very light headed and shaky. The 3rd evening I saw an advertisement on TV and they were explaining the difference in Humalog and Trisaba. I looked at the medicine the girl shoved to me through the window and realized they had given me the wrong medicine!! I immediately called his service and talked to Dr Wong. Dr Wong was very unconcerned and told me not to take it again... to come and see him the following week. I did not go see Dr Wong and have not seen Dr Litchfield.... I found another doctor and will watch closely the medicine I am given. I am lucky that I did not experience a diabetic coma.... and I live alone. It was very scary that physicians can treat their patients like this and still continue in business. I refuse to consult with a PA again, as I pay for seeing a real doctor... not a "wannabe"..... The office staff is rude and unprofessional and the PA needs more education. read more

I believe the Doctors and Physicia Assitant at this office are great. They take their time and answer any and all questions I have. The same cannot be said for the office staff, anytime I call I never receive a call back. I also had several unplesant experiences in the lobby with the office staff, in regards to insurance verification and invalid insurance information. They staff should really make it more of a priority to make the patients feel important and cared for. The phone calls not getting returned was on multiple occassions for me for a variety of questions I had for the staff. read more

Front office staff is RUDE. Not friendly, not professional, and not worthy of doing customer service.

I just switched practices because of how rude and unhelpful the office staff is . This is by far the worst doctors office I have ever had to deal with. They over billed me by 800.00 dollars and took 3 months to get it back to me after countless calls and complaints. If you have the option to go elsewhere , do it!!!! read more

I don't like dealing with Dr. L's staff,,,,they are very rude and unfriendly and don't make patients feel welcome,,,,they have a c hip on their shoulders! read more

This office is a perfect example of great doctor - horrible front office. If you can tolerate the incompetence while checking in you will in fact be happy to see Dr. Litchfield. I have been a patient of Dr. Litchfield's for three years, but today the staff did not know the reason for my visit, did not have any record of my insurance and wasted an hour of my time while they tried to get it together. I left without seeing the doctor and won't be rescheduling. read more

It's 2016 and I have been a patient of Dr. Litchfield since 2011. My condition has remained stable, however that can change quickly. Dr. Litchfield has always been proactive and progressive in his treatment plan, which has kept me on the right track. He's intelligent, respectful and hard working. I feel confident in his care and can recommend him to anyone, knowing they will also receive the same outstanding treatment I have with him. The staff has been very professional and friendly, greeting me with a smile, very accommodating. In my opinion, there isn't a better Endocrinologist in the city. read more

Horrible staff! I've seen this doctor 3x my first two visits was good. But last week, it was the worst. I don't know if they have new staff but they need work on their front desk! Kristi was unpleasant didn't smile and unprofessional. I'm pretty certain I'll find another Endo closer to home. read more

The staff was extremely pleasant and helpful anytime I called. When I showed up for my initial appointment they were very prompt in getting me in and getting the ball rolling. This outstanding service has continued with every visit. read more

Unfriendly, unprofessional, uncaring, sloppy organization. I dont believe this is a reflection of Dr Litchfield himself, just his staff. I had a 10:00 appointment and wasn't seen until almost 12:00. If I hadnt asked the receptionist what the hold up was I would probably still be waiting. The reception ist said that "they were busy" which i can plainly see especially when patients are being seen after I got there before them. She asked for my name then she said Im next then put my chart on the wall which tells me that nobody but my chart there when I checked in to begin with. I saw Dr Litchfield's "2nd in command" and my appointment was done in less than 2 minutes. I totally felt rushed and she didn't answer any questions I had. Then there is the check out staff. Rude. No apologies for my wait. Just how would I like to pay. I am sorry but this is a place I hope I don't have to come back to. I will be looking for another specialist read more