I stayed at WorldMark Indio for the Coachella weekend and, while the property and the resort are…read morebeautiful, there are a lot of minor things that really just became an annoyance to me during my stay. Because it was the weekend of the Coachella music festival, the entire resort was full and it was extremely busy. Check in was quick and easy with friendly staff. Since it is a WorldMark location, we were offered the timeshare presentation (marketed as a "tour of the property"); we politely declined and they never bothered us again about it. The following items really annoyed me and I am not sure whether this is the norm or if it was because it was busy and the resort was full. - The resort DOES NOT provide additional towels. You can only replace dirty towels by calling housekeeping and trading your dirty towels for new ones. I have never seen a resort/hotel do this and did not like this practice. Just really annoying. - The resort does not offer housekeeping, even though we stayed for 4 nights! Our room was never cleaned as a result and we had to take the trash out ourselves. I even tried leaving the trash outside my door so that housekeeping can just grab it, but I found that it was just left there all day. Some other cons... - The AC does not work in the bedrooms. It is strong in the living rooms, but there is no air in the bedrooms for some reason. Being in the desert, it was sooo hot getting up to the high 90s outside. AC is necessary! - The food in the market/cafe is pretty mid... With WorldMark Indio being a large well-known resort in the area, I would expect the cafe food to be better. Pro though - I like that they have a market/cafe; definitely helpful to get a quick lunch in before heading to Coachella. - The security becomes very aggressive if you do not have their resort wristbands on. I accidentally left mine in the room on the first day and was almost not let back onto the property even though I could tell them my full name with ID... The best and really the only PRO I can tell you about is that there are shuttles here that take you to the festival! It is run by a private company called LF Festivals. It is very convenient and costs $145 per person. It is expensive but it was convenient and made it so that we had one less thing to think about. One thing they could work on though is the wait times. I waited over an hour sometimes to get onto a shuttle since the line was so long. Sometimes though there was no wait and I got onto a van immediately. Okay, I know I have a lot of negatives to say but it's a solid place to stay. I guess I just had high expectations because of the high price. Overall, nearly every staff I interacted with was very friendly and helpful and the front desk is quick to answer the phone when you need assistance with something. The room was clean and there is a microwave, fridge, freezer, and stove. Very convenient.

Pros: they let us check in early and leave our bags after checkout (standard). Good location for…read morecoachella/stagecoach but do not buy the standard festival shuttle as it does not go anywhere close to it. Cons: Timeshare presentation push (everyday, multiple times a day). The floor of the room was not even vacuumed/dirty. You have to pay $15/day for crappy internet (and phone signal was horrible). No ice anywhere. Hotel market/cafe more of a mini-convenience store with minimal products.

We had so much fun at Players Swing Suite at the Renaissance Esmeralda! We definitely wish we would…read morehave booked it for two hours because the time flew by. ‍‍ The food was fabulous once it arrived, but unfortunately, the food service was below our expectations. Overall, we had a great time and would definitely come back -- we'd just hope for more attentive and welcoming service next time! Afterwards we enjoyed the bar and live music in lobby.

We can here for my finances birthday. We got a room for 2 night. We enjoyed most of our day at the…read morepool. First night we went to sleep and when we woke up we had bites all over us. Let the front desk know that and did a repost because these are bed bug bites. We got moved to another room and we enjoyed our outside again, when we came to the room, our TV doesn't work. We tried connecting our phone to the tv the same way we had done on the first room. But keeps saying the tv doesn't have network connection. We used the phone that's in the room to call the front desk and guess what?? Yuppppp our phone in the room doesn't work ether!!!! Now it's 11 pm and we're waiting for IT service guy to come to our room to fix it. It's bad enough the bed bug issue we had at the first room and now we're having other issues in this other room they put us. It's an uncomfortable feeling having someone to come to your room at this time at night to fix something that shouldn't have even been messed up. It's a new room they sent us too so all this should have been taken care of prior to moving us. Very upset that all this is happening on my finances birthday and will never come here again. Absolutely horrible! I put the photos for proof

GRAND HYATT INDIAN WELLS RESORT & VILLAS @ INDIAN WELLS…read more Parking is $35 a day for self parking, which adds up over a few nights. There's plenty of space in the lot so you're never circling for a spot, but just be aware of the cost going in. The lobby is actually pretty small for a resort this size, which surprised me. There's a Starbucks right inside though, which was clutch in the mornings. The property is spread out, so they have golf carts running around to shuttle you between buildings, which is a nice touch if you don't feel like walking. I stayed in a king room and it was clean and comfortable with a nice patio. Friends of ours were in one of the villas and those were really nice, way more space if you're traveling with a group. Rooms here run around $500 a night and up depending on the season, so it's not a cheap stay. The pools are the main draw, they have nine of them plus HyTides waterpark with the slides and lazy river. Fair warning, they were absolutely packed with kids when we went. This is very much a family resort more than an adults getaway. There is an adults only Oasis pool if you want somewhere quieter, which I'd recommend if you're not traveling with kids. Overall a solid stay, just go in knowing what kind of place it is.

I really wanted to love the Grand Hyatt Indian Wells, but unfortunately our experience did not come…read moreclose to justifying the price point. While there were some positives, particularly the rooms, the overall level of service and resort experience was extremely disappointing. The biggest issue was the service. There were multiple negative interactions with employees that significantly decreased the enjoyment of our stay. Our pool experience was particularly frustrating. Tina approached me as soon as we arrived and rudely asked, "What is all this stuff?" referring to each of us having a bottle of water and two small bags of chips. She then hassled us about not being allowed to bring anything into the pool area, despite numerous other guests visibly having full trays of outside food and drinks. The tone and manner in which we were approached were completely unnecessary and made us feel singled out. On another occasion, Elena refused to give us six towels for our family of four, insisting that we were only permitted one towel per person. At a resort charging this much per night, having to argue over two additional pool towels is absurd - especially considering the dozens of t towels left strewn about as the pool was not attended to by cleaning staff. We were told they may not have enough towels for every guest which again is absurd. My children were also repeatedly questioned about wristbands, despite the front desk specifically telling us that they did not need to wear them. Having staff routinely stop or question your children after being given conflicting instructions by the hotel itself is frustrating and detracts from what should be a relaxing family vacation. At checkout, I was standing in line waiting my turn when a woman behind me apparently became tired of waiting and sent her child ahead to ask an employee for assistance. Rather than directing them back to the line, the employee proceeded to help them while I continued waiting. It may seem minor, but it was representative of the lack of attentiveness and professionalism we experienced throughout our stay. My sister also stayed at the hotel and was charged parking for two vehicles although she only had one. She has had to follow up with them many times regarding the charge despite being assured that the additional charge was corrected. Beyond the service issues, there were several problems with the resort itself. The lazy river is much smaller than it appears in photos, and there were nowhere near enough floats available for the number of guests using it. The rooms also had surprisingly poor soundproofing, such that I was able to clearly hear the guests next door showering. Pest control is an issue as there was an incredible number of tiny flies that repeatedly flew around us. The food was probably the worst value of the entire stay. The quality simply does not match the prices being charged. A $27 chicken Caesar salad served with packets of Ken's dressing and a sad, unimpressive piece of chicken was honestly ridiculous. $25 for a simple 12-inch pizza was also excessive. I expect resort pricing, but resort pricing should still come with resort-quality food. The entertainment and activities could also be substantially improved. For a property marketed so heavily toward families and as a destination resort, there simply was not enough going on. The activities that did occur were also a disappointment. For example, the DIY squishy activity was just coloring on foam pieces with dry-erase markers. The slime making was fun but was only offered once at an off-time for most guests. The rooms themselves were the strongest part of the property. They are modern, attractive, very spacious, and well designed for families. However, I would not recommend paying the premium for a one-bedroom villa. We found that the king pool-view room offered essentially the same usable space for our purposes, with the main difference being the villa's additional half bath and a sink area. I would save the money and book the king pool-view room instead. We were also very pleased with the servers attending to our area of the pool across the three days we spent there. Brittany was one of these servers but unfortunately I don't recall the names of the other two who were also very attentive. Overall, this was disappointing because the Grand Hyatt Indian Wells has the bones of a great family resort. But at this price point, guests should receive polished, hospitable service and a premium experience. Instead, we repeatedly encountered petty restrictions, inconsistent information, underwhelming food at extremely inflated prices, and staff interactions that made the stay less enjoyable rather than more enjoyable. For what we paid, I expected significantly better.

We stay at the resort frequently and highly recommend this glorious place for the ambience;…read morehistory; dining and excellent customer service. I want to commend Emily at the Spa for her special care of me during my spa treatment. Definitely ask for her and do not leave the resort without experiencing a spa treatment! It's a fabulous experience! Cheryl LeBarts

On a weekend stay, they were able to get us a room earlier than the check in time, the rooms were…read moreclean and spacious with large shower and tub. Each group of rooms had an individual pool. The Adults Only pool was comfortable and relaxing. Look forward to visiting again.

Clean, beautiful casino floor!…read more Stopped by to use the restroom and the players club had an awesome promo; ended up winning a couple bucks! Friendly staff and clean restrooms. A decent pit stop if you're in the area.

I was offered a position with this company and fully disclosed my DUI before completing their…read morebackground-check process. It was a standard DUI with no accident or additional circumstances, and they continued with the hiring process knowing about it. Afterward, they withdrew the position because of my "background" but refused to identify the specific information that caused the decision, even after I requested clarification. I was not provided the required opportunity to review and respond to the specific information being used against me. Their handling of this appears inconsistent with California's Fair Chance Act and the federal Fair Credit Reporting Act, which provide applicants certain notice and response rights when a background report is used in an employment decision. If my disclosed DUI was automatically disqualifying, that should have been communicated before they put me through the entire process. The lack of transparency and professionalism was extremely disappointing. Applicants deserve clear communication, especially when they have been completely honest from the beginning.

This is our second stay, and Noah at the front desk was really attentive and friendly!…read more We have come in July both times and it is nice because it is slower due to the summer heat, but still very enjoyable in the pools! The restaurant is surprisingly good but they should really get some lower temperature lighting, it feels like a senior center at night. I swear I saw a dimmer on the wall so maybe it's just not used. No complaints other than that!

This is probably our 5th time staying at this location, at least, even when it was just…read more"Miramonte". We got a cabana this time for 4th of July and our server JIOVANNI was the BEST! Attentive, proactive, responsive and thoughtful. He helped us out with our lounge chairs, described all the amenities beautifully, gave great suggestions on food, and really anticipated all our needs! We will definitely come back just because of this service alone. On other days Elvia was super helpful, always aware of who needed water poolside and anticipated when we wanted to order food and drinks. We went one day without any room refresh service that the hotel made up for with extra waters and detailed service the next day. The only thing I'd recommend to the hotel is to do more detailed cleanup of their buildings on the exterior areas, especially in the corners. Lots of dust and webs. I think this level of detail would help elevate the feel.

Wow, wow, wow! This hotel was exactly what I needed. From the moment I arrived, all I wanted to do…read morewas stay, relax, and enjoy every bit of the property and that's exactly what I did. The views of the lake were absolutely beautiful. One of my favorite moments was sitting outside in the morning with a good book, enjoying the peaceful atmosphere. There is also an outdoor patio area where you can eat and take in the scenery. I loved seeing the fireplaces around the property too; I can imagine how cozy they must be during the cooler months. Now let's talk about one of the biggest perks: the pool is truly open 24 hours. Not "almost" 24 hours, actually 24 hours! I definitely took advantage of that and found myself enjoying the heated pool at 1:00 a.m. It was such a relaxing experience and something you don't find at many hotels. What really made this stay stand out, though, was the customer service. Every single employee I encountered was kind, welcoming, and eager to help. From check-in to check-out, the staff went above and beyond to make sure I had a great stay. The only potential downside is that there are no elevators. It wasn't an issue for me, but if you're traveling with a lot of luggage or have mobility concerns, it's something to keep in mind. I wasn't able to try the complimentary breakfast, which is offered from 7:00 a.m. to 9:30 a.m., so I can't speak on the food. But based on the rest of my experience, I would absolutely stay here again. If you're looking for a relaxing getaway with beautiful views, a heated pool you can enjoy anytime, and outstanding customer service, this place is definitely worth a visit.

Title: Beautiful hotel - but a confirmed booking was suddenly withdrawn…read more I truly wanted to love this hotel. In fact, I still wish our stay there had worked out. For context: every two years, I donate my time to mentor a small group of aspiring photographers who fly in to work with me for about a week. It's a non-profit initiative that continues the legacy of my own mentor when I was a teenager. For the upcoming workshop, we planned to start with two days around the Salton Sea, and this hotel looked like a wonderful fit. After some research, we contacted the hotel and asked if they could match an offer we had received for this hotel from the German travel portal HRS for five double rooms (two beds per room) for $1,848 all-inclusive for two nights, including breakfast. It was slightly above our budget, but we were willing to make it work. The sales manager replied: "I think I can work with you on the rate. I just want to make sure a single king-size bed in each room is ok and if 6 rooms will be enough for your group." We confirmed that arrangement, adjusted our group so most participants would share beds for the two nights, and accepted the sixth room offered to accommodate everyone. We then: - confirmed the booking - received and returned the credit card authorization form - drove to the hotel to inspect the property in person - cancelled the alternatives we had on hold Two days later, we received another message from the hotel explaining that the rate had been misunderstood internally -- it had been read as $1,848 per night rather than for the two-night stay. Unfortunately, despite a long email exchange, the hotel ultimately declined to honor the arrangement and suggested we look elsewhere. The result: we had to restart the search on short notice, and I will now make another 500-mile round trip to inspect the replacement hotel. That was disappointing, especially because the property itself looked lovely and we were genuinely excited about staying there. Mistakes can happen in any business. What matters is how they are handled. In this case, the solution was to ask the customer to absorb the consequences. If you plan to stay here, I would recommend confirming rates and all conditions very carefully, particularly since they upcharge a resort rate - and when scouting it, it felt like a very nice small boutique hotel to me, far away from a resort (which was fine to me, as we were looking for a place to sleep and leave after breakfast ;-)

What an amazing venue, most definitely a hidden gem in Indio We attended a beautiful wedding mid…read moreFebruary. The grounds were lush and well maintained. The service was top notch. Food, entertainment, beverages were more than expected. Parking was close by. The space is outdoors and the beautiful weather added to the special day.

As a planner I loved working at Old Polo. We loved being able to bring in the majority of our own…read morevendors, the property was beautiful, great communication with their team leading up to the event, great on site support day of. We also loved that restrooms and parking were included as well as the majority of the power that we needed. The property is a beautiful canvas that allows the clients/planner/designer to really make it their own space. We can not wait to be back. Molly - Owner and Lead Planner of Tres Chic Affairs www.treschicaffairs.com

Help me out, yeah You know you gotta help me out, yeah…read moreOh, don't you put me on the back burner You know you gotta help me out, yeah... 3/5 Service Coffee in the lobby always nice. But the overall stay felt like something was lacking. When I asked to check out and a print out, they weren't able to. For late check out they charge per hour. Even as a Hilton Honors member. Felt like i was put on the back burner for sure. 4/5 Room Room size is spacious with a king bed. And pull out couch. However there was no remote for the TV, weird. The mattress felt a bit old and worn out. 3/5 Breakfast Food options were mediocre at best. Waffles, eggs, sausage, oatmeal, bagels and fruit. I've stayed in hotels and the weekday menu has slightly less options compared to the weekend but this just felt like less overall. 5/5 Parking Lots of spots around the property. They even have a few plug in spots for those electric cars. Overall a newer hotel, with options to eat out nearby. 3.5 to 4 on the stay. Psalm 88:1, God bless

We stayed here on a Sunday evening on our way from Arizona to Orange County…read more This is a nice, safe location. There are no restaurants within walking distance, but there is a nice selection only 2 or 3 miles away. We thought the breakfast wasn't as tasty as we have experienced at other Hampton Inn's and we couldn't find a water purifier machine in the gym as we have at other Hampton Inn's. But this location was very nice, the beds were comfortable, towels were soft, our room was very clean, our 4th fl room was quiet, and the staff was nice.

Definitely recommend this location. My family and I went for the Golf at night; it was a nice glow…read morein the dark setup. The staff including valet was beyond welcoming and friendly. It was a beautiful location and the food truck on site has great food! We will return in the future!

Played the celebrity course this weekend and unfortunately the poor behavior from course marshals…read moreovershadowed what should have been a good group outing. We were stopped at the turn and told we had to skip two holes due to complaints from the group behind that we were holding up play. The group behind was our friends who hadn't complained or waited for us all day. Instead of a reasonable conversation, the marshal informed us that we obviously don't play much (I was 2 over) and we didn't have a choice. As we drove down the 10th, we could see the group behind still playing approach shots to the 9th, and the group behind that wasn't even on the 9th yet. He led us to the twelfth hole, where there was a backup and we waited for every shot for the remainder of the round. I've never encountered a course employee with this type of attitude, let alone expecting it when paying this much to play.