It has been many years since i was able to go and treat myself to some tanning. I stopped in and new just what I wanted. The gal at the front, today was great. She wasn't pushy, she listened to what i wanted and gave it to me rather then trying to push other things. I'm excited to be able to use their services. The location was clean and rather large from my past experiences in Tanning Salons. read more

Arrived to do red light therapy sauna - the hours stats they open at 10. It is 10:40 and doors are locked and no one is here. Another lady has been waiting since 10. Please ensure your hours posted are adhered to. read more

Dessert sun needs to get the air conditioning fixed. It wasn't even the hottest day today like days prior to today. When I came into tan the door j stayed open and the girl at the counter asked me to close it because she wanted to keep the air conditioning inside. I told her the air conditioning hasn't been fixed in years. I looked down the hallway and saw that the back door was open with this big fan blowing in (she was also wearing a zipped up sweatshirt at the time) She then said that she has been keeping the doors to the rooms closed to keep it cooler. I asked to go red lighting and tan afterwards. She put me in to red light room when I went in there the door was obviously closed, as I entered it felt like a sauna compared to the rest of the building. I went back to her and said the door should not stay shut, your customers are going into a sauna it is staying way too hot and not getting a chance to air out. Obviously she did not care because when I completed my tanning portion, I walked out all the doors were still shut, and you could tell they were not all occupied. Not very smart. I know that they get young people to cover these spots, but they should be trained better I even had someone the other day that could not even start the tanning bed correctly in both the red light and the gold bed I had to go out both times and let her know the bed wasn't on. I also witnessed her doing the same thing as I walked in with another customer. I guess with this kind of business you are going to get kids as employees but train them better. The people that patron your establishment pay good money. They can go join a health club and get the services and more, thought about it myself when my healthcare providers assistant told me that's where she goes and paying the same amount as I am right now. If this keeps going on, I may definitely take her advice. read more

Sometimes the other locations spray tan machine is down so I go to this one often, from my experience it's all the same girls. The girls are amazing and the customer service is on point. I feel like a lot of people come on and post bad reviews but never good ones. These girls are adorable and the tall blonde always gives me exceptional customer service. read more

Stupid is as stupid does describes the training and ownership of this location. It's sad when good companies have lazy owners. My husband and I had a terrible experience at the Gig Harbor location by Kohls the other day. We reached out to the owner in hope that she would care about her business and the service provided to customers. The owner made it clear, that She does not care about customers and made an excuse that hiring 18-year-olds means bad service is perfectly acceptable. If you're too incompetent to hire people and train them, you shouldn't own a company. When we spend money on packages to come to a tanning salon for relaxation, it doesn't take a rocket scientist to start a tanning bed or repeat your name back to you. One terrible employee can ruin it for you. Complete incompetence is not an excuse. Do not go here. Terrible owners don't train their employees. read more

They offer red light therapy. They are using a tanning bed with red florescent tubes. These are not LED red light technology. The staff are not educated in red light therapy. If you are looking for health benefits from RLT, keep looking. read more

I bought a boost for platinum when I was ready yo use it. 6 month worth, awesome price. I was told I could activate it when I wanted. I place my tans on hold, and when I activated my plan, I was charged twice. The ownee offered me a $20 dollar credit to use when I wanted. I month went by and I was ready to start my platinum boost, so I did. The 2nd time I went to us the boost I was told they charged me $10 (using part if my credit given to me for inconvenience of being charged twice) Anyway, I mention it to a gal that checked me in and I'm still waiting for a call from a manager, ( not my idea, the gal there couldn't help me) I just wanted to use the $20 credit for lotion purchase. Just venting. Watch your account close. My $20 credit is now $10. read more

Friendly staff,clean facility. Awesome equipment.

I have to update my previous one star rating. I've been to this place now many times, and received outstanding service every time. Kudos to the management for ensuring a more consistent customer service experience. I'll keep coming back! read more

The customer service training in this store is lacking. Zero ability to listen to questions. Quick to spew corporate policy vs listening to customer. Asked for a manager to call and not only was she extraordinarily rude, she spoke over me, raised her voice and eventually hung up. Said she was a general manager for 9 years, but was upset about making a call "on her time". When i told her i would report her to corporate, she repeated "go ahead" over and over. Maturity, basic customer service and manners severely lacking! read more

Worst place to tan.... unless you like being bullied. I went in, asked how many tans I had, instead of telling me the lady talked over me and the girl she was training repeatedly. She was pushing sales... far too much. Now a line is forming behind me. I keep asking what I have on my account, she continued to ignore me. The funny thing is, this lady who is supposed to help customers... is sunburnt like no other. I definitely dont recommend sending new people to her, they might come out burnt as well... I finally had to leave... without tanning. I was on my way to work, had she not to try to be pushy for 15-20 minutes I would have had time to tan. But no, she doesn't let you tan unless you buy more. I had 8 on my account but I guess I'll have to use them at other locations. So then I thought, maybe I should email them so they can improve customer service, or so others dont waste their time going in and get treated so poorly.. Dont do that either. They had the girl I filed a complaint about CALL ME HERSELF TO YELL AT ME FOR COMPLAINING ABOUT HER POOR CUSTOMER SERVICE. it took over a week for them to get to get back to me via email... and their response was "we took a note in your account not to upsell you". Dont waste your time there. It's not worth the hassle. They treat you poorly, then call you at home to yell at you. read more

This is by far the best choice I made is going to Desert Sun with a little coaxing from my daughter. They are very professional at what they do. Sometimes they are so busy during prime time, cleaning, checking people in and answering questions but will always greet you personally with a big smile and take their time serving you. THANK YOU LADIES, you are so amazing. read more

I went in for my first tan to get myself a base tan for a trip to Mexico. I'm part Mexican, so I hardly ever burn, but I had no tan this year, so I wanted to get something before being in the Mexican sun. I told the girl that I had never tanned there and haven't been tanning this summer and don't know much about it. She set up a plan for me and got me to pay in advance for the two sessions. I went into the booth and came out totally burnt! I've never been burnt in a tanning salon before, and I wasn't angry about it, but I knew that there was no way I was going to be able to tan again before my trip. So, I called and asked for a refund of the second tan that I paid for since I didn't use it and now wouldn't be able to since their advice the first time got me burnt. The manager, named Ashley, told me that she would look into it and call me back before 4pm (note that I called when the store opened at 8am). I didn't get a call until 5:30 pm when I was at dinner- one of the girls named Brittany left a message to call her back. I called back and she told me that her manager said that I couldn't get a refund because I agreed to the tans. I think that it's totally inappropriate that they would give advice that gets a customer sunburnt and then not own up to it at all. And it's terrible service to say that you'll call back at a certain time and instead have somebody else call back for you later than you said to expect a call. Very unprofessional and I will be going to a different tanning salon in Gig Harbor next time around. read more

Clean. Conveniently located near my home. A little pushy on the sales side for my taste. The Versa spray tan works wonders and is aloe based. It is my go to to add a little color without UV damage. The membership is the best deal when it comes to spraying. read more

The employees are what make a business successful. The team member that works most early evenings is phenomenal. She has great customer service skills. The beds work great and look clean. read more

In a nut shell this location is horrible! Customer service is horrific!! They don't care if you have continued bad service they use it to try and push you to spend more money. It's a private sector so corporate is no help. read more

Horrible customer service, high pressure sales. Cancelled membership and continued to be charged and will not refund $120 in fees an insisted that I must not have cancelled like I said, implied I lied about cancelling. Have contacted all the way through the franchise owner with no resolution, nothing but rudeness from start to finish. Have had complications with location and company since signing up for membership. read more