No good made an appointment weeks in advance only to show up after driving 1 1/2 hours one way to be told tech is out no suzuki software for my bike was gonna wait told sorry left it for a week never heard anything and after driving again and home now twice got a tee shirt ? Don't go here read more

I hate giving bad reviews, and previously held off but this place has gone from bad (last year when I didn't write a review) to worse (this year). I purchased two motorcycle tires to be replaced, then was referred to the service department. I was told that if I brought the motorcycle in, that changing the tires (that I had purchased from them) would cost $304.00 If I took the tires off, it would cost $50.00 per tire plus a $10.00/tire disposal fee unless I wanted to keep the old tires. This seemed a bit high, but not as crazy as $304 so I went home and spent 10 minutes removing the tires. Disappointing and amazing that they wanted $100 each to take the bolt off and remove the tire. I was told they would call me when the tires were ready. I was not contacted by them, so nearly a week later I called and the tires were ready. When I picked them up, I was also charged for two new tubes that I did not ask for so the total cost of having them put the two tires on that I had already bought from them with tax was about $145.00. Very sad to see this shop turn to these tactics. At one time they were a nice place to get service. I think they must have new owners. I upped this rating to a 2 because in all fairness the parts dept seemed decent and did call me when my tires had arrived. I have not worked with the sales department so I cannot comment on that part of the business. The problem is with the service department. read more

I was treated well. I rode two hours to this dealership, I had an appointment, there was no waiting to be serviced, they had a great work space to wait while service was performed, and they finished sooner than estimated. I like a company that tells you what they're going to do and then does it. I'll be back read more

Bought a SXS from Desert Valley Powersports. The whole process start to finish was a great experiance. Our salesman Mark was amazing to work with, and everyone else was very friendly and engaging! Great experiance and highly recommended! read more

I should have read the reviews although I don't know if I would have changed my mind. I think the customer service is shit. it's almost as if they are having Drama between coworkers and there lack of communication and customer service (Steve) shows. I appreciate the straight forward of tony. Seems to me if your spending lots of money in there store there should be a little acknowledgement and it should show. I do like there inventory they had exactly what I wanted but I don't recommend them as far as getting good customer service and a good deal so buyer beware. Parts department very nice very friendly. He understood gave me ten dollars off of an accessory which is goes a long ways even if it is less then .01% of what I'm spending. Steve knew what I was looking for never offered. I was supposed to get the bike yesterday I might get it tomorrow ‍ Hope this is helps I changed my two star review to a one star review this place is just horse shit. I drop my four wheeler off Saturday they said it was ready now the guys not here. They can't find the paperwork he wants me to come back another day are you fucking kidding me or wait for the guy. Yeah I have nothing better to do with my time to wait. You can't find the paperwork you won't take my card, you want me to waste my time. This place sucks if I don't have to bring my bike back for anything else warranty related I will never be back here again I promise you that much read more

Thank you Dan and Tim for the wonderful customer service. I really appreciate making the sale over long distance since my husband and I are from Bellingham, WA. Thank you Tim for finding the best interest rate on the loan. My husband bought modification parts for my bike and wanted them installed. It was a process getting the mechanic to understand how the set-up should look like including pictures. That is why only four stars instead of five. Really love your local t-shirts. I hope I can visit Prosser again and get one. God bless you through this pandemic. Stay safe. read more

Desert Valley Powersports - 2019 BMW G310GS in Pearl White. - Motorcycle Dealers Near Me - Prosser, Washington

My wife is searching for her first motorcycle and found a great used motorcycle at this location. She made an appointment to come in and take the bike for a test ride. When she came in at her appointed time they all but blew her off. Still she was very excited and waited to be helped. After waiting someone did help us and treated her like she was the least of their concerns. Still she wanted to go through with purchasing the bike, they told her to fill out a credit app and they would call her around noon. To no surprise they never called. When she called them back, they said they had not done it yet. Only recommend this shop if you have no desire for customer service. read more

I'm kicking myself for not finding these guys sooner! The entire staff at Desert Valley are polite and professional without the high pressure. If you like the feeling that you're a piece of raw meat in the middle of a pack of vultures, this isn't the place for you... You will have the chance to look around and see for yourself what you like and they are always happy to answer questions. I love my nearly new Triumph and Nick and Tony were helpful every step of the way. I definitely recommend and for sure will be back. And guys, you gotta check out the waterfall... read more

I worked with Tony and Tom and they are supper easy to work with and very professional. I drove 2 hours to make a purchase from them and I am so glad I did. They did everything they could to just be good folks. These days it's getting harder to find. I highly recommend them. read more

I want to start by saying this dealership has one of the nicest showrooms in the area and a wide selection of inventory. This is the only reason they get two stars and not one. You will immediately understand why the showroom is so nice as soon as you begin negotiations. Their prices are MSRP plus fees (freight, setup, and doc fees) for non-current new inventory and then they have the audacity to offer wholesale trade-in values. I understand this is a business model decision but they need to be honest about it. The sales tactics of showing you payments and money down while avoiding total costs of the unit is how they ultimately lost my trust. If you are willing to take a short drive to Tri-cities or Moses Lake and deal with a busier dealership, you will be rewarded with competitive pricing and a straight forward process. read more

I just bought a brand new 2020 KTM 1290 Super Adventure R from Desert Valley Powersports. I drove for nine hours, all the way from Salt Lake City to buy this bike because they had the bike I wanted and the price I wanted to pay. This was a great experience! Tommy N. is the best salesman I have very worked with, he was extremely honest, straight forward and easy to deal with. There were no surprises! This entire dealership, from the F & I guy to the mechanics, to the other salesman, was very friendly and professional. This dealership is obviously well-run, everybody there seems happy and wanting to help out in any way. I will not hesitate to buy my next bike from Tommy N. and this fine dealership. read more

The service dept at Desert Valley Powesports is the absolute worst. My husband has called several times, left messages to return his call (knowing we are in the midst of COVID, expected it to be a few days) and has yet to receive a single return call. When he called last week to talk to the manager, the Mgr was in a meeting. The sales Mgr took my husband's complaint about the lack of customer service and yet, not one single return call. As a result, we will not support our local business and we will recommend to others that they should not use the service dept. In this day and age, the differentiator of similar businesses is customer service. Too bad the manager and the service dept at Desert Valley Powersports doesn't understand this concept. We will now take our business outside of our local area and drive the 2-1/2 hours to Spokane. read more

First off I rarely give 5 stars (unless it is exceptional service above and beyond) so this rating doesn't imply I was disappointed. I recently had a less than stellar experience at another BMW dealer in eastern Washington. I didn't even know this place did BMW sales/service. The wife's bike needed some work done. I called and Jim in service helped coordinate the date and parts arriving on time. I paid ahead for parts( no big deal) and scheduled the appointment. Brought the bike in and they were ready for me. No stories about having to wait for other customers or anything. First impressions: it's big! Huge inventory. Not. A bunch of gear, but it's alright. The shop! Wow! Clean, orderly, professional, and this was during their lunch break. So far so good. I waited out in the showroom and was approached by most of the sales folks. Very nice guys who obviously love to ride. I never felt like I was being sold something. We just talked bikes, and riding. I would like to point out I'm still pretty raw about my previous experience at the other BMW shop, and I tend to get angry about it quite easily. All of the guys here were very professional and never once said anything bad about another dealer. Good on them. It's easy to get sucked into a customer's ranting bash fest and you didn't. Took 2.5 hours to do the recall work and the other repairs my wife's bike needed. Shop rate was the same as any other mainstream dealer. The bike looks in top shape. Thank you Desert Valley, you have yourself a new customer who is very happy with your service. On a side note, they pretty much have the coolest urinal in all of Eastern Washington. You'll have to see for yourself on that one read more

Got a Grom from them, love it. Was a little disappointed in how dirty the oil was when I went to change it, but it's not that big of a deal. They are the only dealership I'll go to if I'm buying a bike, excellent service, good selection of KTM gear also. I thoroughly enjoy visiting the showroom and looking at all the bikes. Anyways no complaints about my little Grom, she runs like a Grom should and is tons of fun. read more

I have yet to take my motorcycle in to have service and get it back better than I dropped it off. Something is either not done right or they can't find an issue and charge me for an hour... First incident, rear wheel improperly installed. $800 damage in parts alone! Second incident, I believe stemming from the first incident, loose drive pulley. $1500 in damage, $680 covered by Yamaha. The service manager did contact Yamaha on my behalf at my request and they paid for the parts to rebuild my transfer case. They have fixed the problems they created, however, they did create them and I was without a motorcycle for months in waiting. I should have complained each time to a higher representative of the business, but I thought I didn't want to be that guy..... I should have been that guy.... read more

When looking at a bike, the sales guy dropped it and the clutch + handle were broken. I was told that it would be fixed for me if I still wanted the bike. Thought that was fair at first, but when the parts came in they still had me pay for the parts and service to fix the bike that this idiot dropped. That is what many would call deceptive and shitty customer service. customer service was SLOW. Even though I was the only guy there at the time. There is nothing about this place that makes it worth the hour long drive to get here. Would have never gone here if I knew. read more