AHS home warranty first called Dockside plumbing. Chris charged the $100 fee, was rude, didn't explain the problem, just said the 2 water heaters were shot and not covered by AHS and lastly that he couldn't replace them for at least a week and left- doing nothing. So I called Pure Plumbing at neighbors recommendation. They were very nice and came out same day but charged $100 just to come. Their quotes were ridiculous ranging from $6000-$10,500 so we said no. Then I called Vegas Plumbing and I'm so glad I did. Matt came right out for free, gave us the lowest quote and fixed it that night. He was professional, courteous, did a great job and gave us an unbelievable quote. We will use this plumbing company for now on. Thanks Matt! read more

We scheduled a service call for an estimate on our water heater. Somehow we were forgotten about, but when I text the owner he asked if he could send someone out late. The service guy came at 8pm which we were ok with. He quoted the service and said he'd be out first thing in the morning, which he was. We replaced our 50 gallon water heater the next morning and the service rep was fast, friendly and did a great job! read more

THE WORST! I was given a noon-3pm window and waited around for somebody that never showed up! When I finally called at 3 o'clock they said to just keep waiting and the plumber was on his way. Then I get a call an hour later saying they're not coming at all and I have to reschedule for Monday Also, their caller ID is actually a garage door company! VERY UNPROFESSIONAL read more

GARY hooked me up with a brand new water heater in less than 30 minutes! Really cool guy and excellent customer service! I recommend him to anybody that needs any repair or installation! read more

Our Hot water went out today and having as many kids as we do, I had to think fast. This was the 1st company that I Googled and they were soo quick to respond, Garry was at my house within a few hours. He was able to figure out the problem right away and he even carried the parts we needed in his truck, how convenient! It only took Garry 20 minutes to install and Bam! Hot water was running in no time! Thank you Garry!! Vegas Plumbing was a Life Saver! read more

I paid this company to install a hot water heater in 10/2009 called them & they said only way they could pull up my invoice was if I had copy of receipt unbelievable they can't search by customer or property address, their sticker is on unit. They denied repair and I had to pay another plumber, luckily unit was under warranty with manufacture read more

I called Vegas Plumbing Service and they sent Gabriel out within an hour and replaced our leaking water heater right away. Competitive price to the other plumbers that couldn't get to us till the next day. Definitely recommend this company. read more

Desert Water Heaters - Water Heater Installation/Repair Near Me - Henderson, Nevada

I meant to review this a while back, but better late than never, especially since no one has reviewed them yet. I was recommended to Vegas Plumbing during a garbage disposal failure, my water heater wouldn't come on, and we had some toilet issues (new house, what can you do?). This is my first house, and I don't know what the Hell I'm doing at times from that transfer from landlord reliance to self-sufficiency, but my experience was top-notch. They sent a fellow by the name of Mike out to my place. Mike was awesome for several reasons: He detailed exactly what was wrong with the system, gave me a great rate, and it was very clear that repeat business and doing a good job was more important to him than ripping me off with extra costs. He did his work, and was gone. I called his office and told the receptionist to pass along to his manager what a great job he did, and what a professional he was. Well, a day later, one of the fixes didn't hold. It was a wrong sized washer, and Mike came back immediately, and worked diligently on the offending pipe until it was truly and completely fixed. I asked how much I owed him for this particular follow-up service. He just looked at me and said with a smile: "I heard that you called into the office and said some good things about me. Thanks. You have a good day." And with that, he left, and my plumbing has worked fine ever since. I can't say that I look forward to the day when I have to call upon the plumber again, but when that time comes, I now know who to call (and it's not Ghostbusters). read more

What a joke, waited all day for my repair guy only to receive a call that they won't make it. Avoid this company.

It's never fun when you have to deal with home repairs, but I can honestly say this company earned my business on this one. I was cranky dealing with a water heater issue and they stepped up with a friendly and knowledgeable conversation and fair pricing. The tech treated our home with respect and fixed the problem! We will definitely use them again should they need arise. Thanks for treating us like a new friend and not a quick buck. read more

Our water heater started leaking this afternoon. In less than two minutes Vegas Plumbing responded with an appointment. In less than two hours, Vegas Plumbing had someone here and I had a new water heater. Great price on service too! I really liked that they offer a free estimate. Gary was fantastic and answered all of our questions. I highly recommend them. read more

My water heater in the garage started leaking around noon and I called for service. Right away, Vegas Plumbing sent a technician within an hour to troubleshoot the problem. Unfortunately, I have to replace the 14 year old, 75 gallons water heater. However, the technician offered me a great deal for replacing it with a new 50 gallons and did a good job removing the old and installing the new one. Now, I am a happy customer. I will highly recommend this company to my friends. read more

No follow up once they got paid. Said they would throw in a permit, but good luck with that. Also they were very expensive. I had to call ( and pay) someone I else for the permit. Should be true to your word. read more

This company recently came to replace my residential water heater and did an excellent job; punctual, efficient, and cleaned up after themselves. Great work! read more

DO NOT call this company! Call any other plumber in Vegas but them! Called Vegas Plumbing to service our water heater on Sept 11, ever since Gary serviced our unit, we have had problems. Called Mikey and scheduled for a tech to come back out and I was told they would be at our home between 8-11 on Nov 6th. Then Mikey called and pushed the appointment back to later in the day and then cancelled because the tech was installing a water heater some place else. Then Gary showed up on Nov 7 and didnt fix the problem. I called this morning, Nov 17, because the water heater was beeping again and Mikey scheduled me between 9-12. I called at 10:30 to get an update only to find out they the bumped me again to 2-5, because the tech was installing a water heater some place else. Now Mikey just called at 4pm only to cancel me yet again, because the tech was installing a water heater some place else. We have no hot water and cant speak to the owner Joseph or get serviced until tomorrow morning. Mikey was rude and Joseph and Michael Potter clearly dont care about customer service. Next step social media and Angie's list and channel 13. read more

Couldn't ask for better service. I called about an issue with my water heater at 10:45am, and Gabriel was here to help before noon. He was informative, friendly, and knowledgable. He happily explained the issues, the different solutions, and not only had a new unit on the truck ready-to-go, but had multiple units at different price points ready to go. Only a few hours after the initial call, the new unit is in (and I can take hot showers again!) Would happily recommend Vegas Plumbing, and Gabriel! read more

We had a water heater go bad and called vegas plumbing. Gary Hopkins was sent out within a few hours. He had the Replacement water heater installed within 45 min. I also had some new bathroom fixtures installed the very next day by Jason. Both guys were on time and very professional. We received a text message when both guys were in route. I would recommend calling vegas plumbing! read more

Very impressed. Had a broken water heater at our house. Called always open and they were very professional on the phone set up an appt between 8a-9a today. The service men showed up promptly at 8am. They inspected the heater and were very knowledgeable in regards to the brands and different sizes. Asked questions to see exactly what product we needed. In the end we made the decision on the right one and now 9:20a they are done removed and replaced. Ryan and his partner were very professional and did an amazing job. I usually don't write too many reviews but needed to post this as I didn't expect such prompt and great service. read more

Desert Water Heaters - Water Heater Installation/Repair Near Me - Henderson, Nevada

Solid!! These guys will NOT disappoint. Spoke to Mikey over the phone for a quote to replace a water heater, and less than two hours later Jacob arrived to do the job. I honestly didn't have high expectations for "same day service", especially on a Sunday with a last minute notice, but Vegas Plumbing Service delivered as advertised, and completed the work for $50 less than they quoted me, and $100 less than the next best quote I got. Overall, Jacob was very professional and completed the job in about 40 minutes. Mikey said he would earn my business and he and Jacob definitely proved that. Would definitely recommend to give them a shout for your plumbing needs. read more

Fabulous experience having our water heater replaced. David was friendly and efficient. Thanks for servicing our home!

Had an emergency and they came out within 30 minutes. Friendly, courteous, and very knowledgeable. Also very reasonably priced. Highly recommend. Thanks! read more

My wife went into the garage and noticed the water heater leaking. I shut off the power and water to the water heater. It was about 7pm on a Tuesday night when I called and Matt answered the phone and said he could make it over that evening. He told me their was no cost to estimate costs for repair or replacement and no cost for the service call. I was happy since late evenings usually cost more. Matt made his way over about 9:45 and let me know that the water heater needed to be replaced. He came the next day and with a lot of challenges was able to install the heater. He also noticed that the shut off valve started leaking with the new pressure reopening the water to the water heater. He spent several hours running a valve down and made it back to install. He also noticed that the code on the water heater was giving out bad info. He worked and corrected that but said he would have someone check it out the next day to make sure the water heater was operating correctly. The tech Vick came out the next day and tested the water heater and assured me all was working correctly. I may add that Matt work a mask as well as I to save guard all. Matt made me feel like family the way he treated me and answered all my questions. I would highly recommend Vegas Plumbing Service for any of your plumbing needs!! read more

Vegas Plumbing Service did not show up for 4 scheduled appointments, they did call once to say that they would not be here. I would not recommend this company to anyone. Flat out lied repeatedly. Here is accurate slogan for Vegas Plumbing Service: Vegas Plumbing Service, when you have time to waste and absolutely do not need it fixed! read more

DO NOT USE THEM!!! I had a horrible experience with Alway Open. First I was told it was free to come and take a look at our water heater but after 45 minutes of John "taking a look" he says it is going to cost me $149.99 because he serviced it. Which I did not authorize. He was not leaving my house so I called my husband (who is away because he is military) and he didn't know what to do and what could he do? I tried calling Always Open and was yelled at. Really?? Costumer service was SO rude!!!! John (the guy who came out) was trying to charge me an extra $800 for a part that was later figured out was not even needed. I ended up going on line and figured out that so many blinks mean what your problem is. He tried saying that is was blinking 8 times which means the part that needed to be replaced would be 800 bucks. When in reality it was only 7 blinks which meant a $30 part. I ordered the part, changed it out and reset the water heater. He was going to have me wait a whole week. A WHOLE WEEK WITH OUT HOT WATER! I have 3 children!!! That is ridiculous. Especially because Rheem (the water heater manufacture) sent me the part* (for free) and walked me through the reset process. Lesson learned go on yelp first and then see if you can do it yourself. *now I have a spare since I ordered one and Rheem sent me one read more

Desert Water Heaters - Water Heater Installation/Repair Near Me - Henderson, Nevada

Nick with Vegas Plumbing Service installed a new water heater in my home in September 2021. He had to disconnect and replumb an existing circulating pump to complete the installation. He was very personable and did a great job. A few days ago (June 2022) we began noticing we weren't getting hot water in any faucets in the house. I called for service and they scheduled me for the next day. I was pleasantly surprised to see Nick again and we both initially thought the old pump was the culprit. Nick encountered a lot of issues in replacing it at a very reasonable price and stayed on the job until 10:30 PM even though I told him luke warm water in the summertime wasn't an emergency and he could return at a later date. He insisted on staying and completing the job. Unfortunately the next day I was still having issues. Nick responded in a short time despite being the only employee working on that particular Saturday and having to pick up parts at two different locations. He started from scratch and did a thorough job in replacing the pump and gas valve on the heater. I highly commend him and this company for their prompt professional service and, most of all, their integrity. Thanks Nick! read more

They did respond quickly to our request for a water heater replacement. The cost was more than expected because they said we needed pipes replaced. We agreed to this, so that is not a problem. The problem lies in the recommendation of the installer to call out a restoration team. He recommended we call Emergency Restoration Experts LLC. We did, because we trusted him. ERE, LLC did come out right away, which seemed great to us at the moment. I asked our water heater installer if we should wait to put the water heater up until they arrive, he said no, don't worry, they will take it down and put it back up... unfortunately they charged us $ 444.45 just for detach and reset of water heater... and that is the least of our complaints with the restoration company. It has been a NIGHTMARE dealing with them ever since, and their services, which they said not to worry- it would be covered by insurance; has far exceeded what insurance would pay and we are out of pocket for their ridiculous charges. I understand this review is on Vegas Plumbing Service, but we never would have been introduced to the mitigation company without the recommendation of our water heater installer. read more

The worst company I've ever had the displeasure of calling ! These people are real characters suppose too show up half the day but whenever I call get the same there almost on the way response ! Ridiculous the kind of jokes these people are of running a business ! I rate them. A 0 and hope no one gets the lousy terrible service I did ! Thanks for nothing !! read more

My water heater broke on a Saturday I called various services and they wanted to charge me an extra for weekend work. Vegas plumbing came out on Sunday to give me a quote. The quote was very reasonable and they installed my water heater. Their tech "Jake" was friendly and very professional. He is an asset to the company. He completed the job in about an hour or so. I would highly recommend them for their timelines and professionalism. read more

Gabe was awesome! We got great same day service and now we don't have to worry about our water heater again for a long time. Gabe was friendly, knowledgeable and got the install done in no time. read more

Great, fast, efficient service. I sent them a message on yelp yesterday about our water heater and they sent someone out first thing this morning. Gary assessed the work to be done and once he gave me the estimate and I agreed to it, he got to work. He was done in 20 minutes. Glad I found them. read more

I'm not sure why this company got some bad reviews.. I called them Monday night at 8pm to replace a water heater that broke at one of my rental properties.. they were there at 9am the very next day to replace it. I priced all around (Home Depot, Sears, Lowes and two other plumbing companies) and they beat all of them by over $200. I paid them over the phone and it was a very easy process. My tenants are happy and so am I! read more

My husband and I went for errands then decided to go home early. Upon our arrival, I told him we will just get in thru the front door. But since we have a few grocery bags, opted to open the garage door instead. OMG, I saw water rushing out as soon as the garage was going up. Called the number on the heater tank. It was almost getting late, luckily the office was still open and the lady who answered the call got hold of a tech who was still willing to stop by to check the problem. We were already expecting and prepared that it may not be done same day since it was late in the afternoon. Surprisingly Matt S. arrived and assessed the problem and said he could do the job same day. We were so glad as we needed the hot water to shower. All done, thanks to Matt who was so knowledgeable and checked the whole connections that may have problem or leak. For sure, we are considering the next project we have discussed with him to be done in the near future. read more

Scheduled an appointment a week out, took the day off work and waited and waited... Never showed up...Got a call that they wouldn't be able to come that day and the next available appointment wouldn't be until 5 days later... Must be nice to be that busy I suppose but I am guessing it's the added "emergency" fees they can stick to the other guy that takes them away from the scheduled guy...eventually treating customers this way will catch up to you!! read more

My experience with Vegas Plumbing Service was positive; timely arrival, very knowledgeable technician, and reasonably priced.

I bought a house with a brand new water heater with the Always Open contact information for the warranty. When I called after I closed on the house because the water heater was malfunctioning, I got an extremely rude representative who hung up on me and told me he didn't know how I got his information. If I could give 0 stars I would. read more

Fair warning these people all out to take advantage of you,i told the guy i wanted a water heater with the 12 year warranty he said ok so he put in the new water heater and on the invoice he wrote 12 year and sign it. and then a red flag pop up in my mine so i look at the manufacturer booklet on the water heater and it said 6 year warranty,but i paid for 12 year water heater a big price difference and also the water heater is a RUUD water heater he said was a better brand then RHEEM i found they are the same water heater in every way and then he charge me for a permit I hate to say it but I was RIPP OFF!!! read more

Brice serviced our home right after we moved into it. The home had several plumbing issues including leaking toilets and Brice fixed them all fast and professionally. read more

Had a minor issue with the water heater, called on a Sunday, the technician came out, fixed the issue and was able to offer information regarding our water softener as well. Miguel was very professional! read more

Yes I have a Vegas plumbing service do some work for me I got an invoice to write a review I will receive $25 for the inverse back to me I've called three times and they said the check was in a mail called the fourth time same answer checks in the mail so what they say on the receipt you actually get ripped off they don't send you a check I wouldn't do any business with this place who knows what what else they ripped me off plus when I set up appointment was six hours late that was the start of the problems call of them if you want to get ripped off shabby work if I can give them no stars they would've got it read more

We called Vegas Plumbing Service to come look at our leaking water heater. We were so happy that they were able to get to our home within a couple of hours. Our technician, Mike, did an excellent job installing a new water heater efficiently and effectively. He was punctual, professional, and personable. Thank you for the excellent service. read more