From start to finish, this company exceeded every expectation. The consultation was honest and…read morehelpful, the pricing was fair, and the installers treated my home with respect. The craftsmanship is top-notch. I'm thrilled with the finished product and will absolutely use them again for future projects.

I've purchased from Epic Floor twice. The first time went fine, but the second experience has been…read morefrustrating. Ricky, the owner, over-ordered flooring and padding for my project, even though I provided accurate measurements. I ended up with four extra boxes of laminate and a full roll of padding. On May 16, 2025, I returned the extra product. At first, Ricky said returns were difficult and mentioned a 30% restocking fee. I then contacted the warehouse where the product came from, and they gave me a receipt confirming a 15% restocking fee. I sent Ricky the proof, and since then, I've reached out multiple times -- politely and patiently -- but he's ignored my messages and still hasn't refunded the credit he owes me. It's disappointing to be treated this way over a few hundred dollars, especially after being a loyal and trusting customer. I paid him upfront without hesitation, but unfortunately, he hasn't shown the same honesty in return.

Highly recommend using them. My nephew used them for his house and had a great experience. They…read morewere super detailed, easy to work with and reasonably priced. Many years ago i did flooring and used Lowe's. This was a much better experience with higher quality work !

I'm not sure we could have asked for a better experience than the one we recently had with Jerry…read more As first time homebuyers, we knew we needed to replace our carpet but had no clue where to start. Jerry spent the better part of an afternoon educating us about different floor types, walking us through all of our options, and advising us on what was worth investing in vs. what wasn't. At no point did we ever feel pressured or like we were getting the upsell. Quite the opposite...from the very beginning it felt like Jerry had our best interest at heart, which showed not just in the quality of the end result, but in the extra steps he took to make our new floors affordable for us. I can't imagine a better place to go for flooring. By the end of the project we were calling him "Uncle Jerry." What more is there to say?

We went to Sterling Carpet because we were looking for a running for our stairs and hall. We worked…read morewith Delis she was fantastic Then Dirk came out and took all the measurements He explained the process. A few weeks later the carpet was ready to be installed and Dirk and his crew came out and did a great job. We are very pleased with our purchase Everyone was professional They were on time and cleaned up when they were finished

If buying carpeting can be described as a sensational experience, then that's what I had here. At a…read moredifferent store, I found exactly the high-end carpet I wanted and was quoted a doable price at that store. Then after they came out and measured, it almost doubled in price. When I remarked on it, suddenly they were able to reduce the price by $1,500. That was still almost 1,500 more than what they quoted me in the store. So I said thanks but no thanks and went looking elsewhere. The first thing I saw when I walked into Sterling carpet was that exact same brand. The quote I got at the store was roughly the same as the quote given to me by the first store, but after they came out and measured it was actually the price I got! So I paid about half what the first store tried to wrangle out of me. The installers took their time and did a stellar job. Not a nick or a flaw or any noticeable imperfection. This carpet will last a lifetime and beyond cuz I'm kind of old now. If I ever need carpet again I will only have to stop by one place.

We couldn't be more pleased with the installation of our new flooring. Camran was tremendous in…read morefinding exactly the right type of floor for our home, ensuring low VOC glues would used and working with our schedule. Alex and the install team were phenomenal. Completed our entire space (1,800 sq ft plus stairs) in 4 days. Were very careful in moving furniture before and after. And the attention to detail to ensure everything was correct was great. Highly recommend for a flooring project.

So online it allows me to order the product. Says they have it in stock. Then when I call. They…read moresay. They don't know I need to email them the product inquiry. Then they respond with -- Thank you for your inquiry. Unfortunately, this is a discontinued product. We have exhausted the last of our stock and do not have any similar items that we can offer. We are not aware of anyone that may have any actual or similar items in stock as well. We apologize for the inconvenience. Thank you. Team HFD Talk about misleading As far as Reza and your response. It is misleading if your site takes my money for a product that is not available. Don't you think. Entitled?? Or just doesn't appreciate being ripped off I was finalizing my checkout on your website. So. Really. Check your information before you jump on your judgements sir. I advise you to go to your own website if you're so confident. Place for item LI-NE106 rum put your card in. See what happens.

Joe did an excellent job -- A+ -- on my shower replacement and I am very pleased with the result…read more Joe came to estimate the work, providing good suggestions (enlarging size, adding bench, angled glass enclosure). He gave me a reasonable price with no pressure. The job involved removing the old tub/shower, replacing the plumbing, building a bench, wet-mopping, adding cement-backing, installing porcelain tile, replacing the flooring, adding drywall (including re-stucco-ing, and repainting). Each team - demolition, plumber, framing, wet-mop, tiler, dry-wall/painter - was professional, competent, hardworking, and clean-minded. Keep in mind that this is not a one day job --- mine took 1 1/2 weeks. Joe was always responsive to my calls and kept the job moving. Also, his quote does not include the glass enclosure. Joe sent me a good glass enclosure contractor and he added an additional week - 1 day for estimate, 5 days to cut/temper the glass, and one day to install. I enjoyed watching them work. To get the job done right, there is a lot of expertise involved. My wife was so grateful that she always provided snacks and water for the crews.

I strongly dislike giving reviews lower than three stars. Unfortunately, I cannot give more than…read moretwo stars here, and I should only give 1 star-. My experience with Joe, the manager who handled most of the communication, was terrible. In my opinion, he did not have enough hands-on construction knowledge to properly manage a remodel. He seemed to rely almost entirely on what his employees or subcontractors told him, even when they were wrong. When I pointed out mistakes, he often pushed back, blamed me, or tried to make me pay to fix issues caused by his own crew. A few examples: -We specified grout colors, and they used them on the wrong tiles and areas. -The wrong sinks were ordered. -The wrong faucets were ordered. -The wrong tiles were ordered. -The wrong counter top was delivered. -Kitchen cabinets were faulty and installed improperly. -They promised one type of flooring, then delivered something completely different, including a different color, and installed it incorrectly. -They tried to conceal faulty piping inside my walls. Had I not walked in unexpectedly, I would never have seen it. -They poured a foundation for a small extension without making it deep enough or installing a moisture barrier. We now have tiles showing signs of moisture damage. -They did not repaint several rooms. They cleaned the walls and then claimed the rooms had been painted. -The electrician made serious mistakes, including issues that almost caused a fire in my house. The overall pattern was simple: -They made mistakes. -I had to catch the mistakes. -Joe often tried to shift blame. -They tried to charge me to fix problems they caused. I also felt like Joe tried to take advantage of me financially. He handwrote the quote and invoice, and I trusted that the items we discussed would be handled as agreed. Later, he tried to back away from what had been discussed and claimed certain items were not included. Only after I involved the owner did Joe back down and admit he had made a mistake. There were also major management and communication problems: -Joe is not the contractor who owns the business. -From what I saw, there was no professional contractor consistently supervising the crew. -Joe would come by occasionally, look around, speak with the crew, and leave. -The crew often seemed confused about what needed to be done. -Communication between Joe and the crew appeared poor, which caused constant errors. The crew was also a revolving door. Different people came on different days. One person would start the flooring, and others would come later to finish it. The same thing happened with tile, plumbing, electrical work, and other parts of the project. Each time someone new showed up, they seemed to have little or no idea what had been agreed to. Joe also asked personal questions that made us uncomfortable, including: -Where are you from? -What do you do? -Can I see your cars? -"Wow, you went to that restaurant? It's very expensive." -"This was an expensive house. You must be very rich." That felt inappropriate and uncomfortable. Overall, this was a nightmare experience. Never again. The only reason I am giving two stars is that they finished quickly, and by the end, I was simply relieved to have them gone.

Helpful, genuine owner! Rick directs you in the right direction for your needs. Highly recommend…read more Very nice store as well.

We used Crown Valley Flooring to demo our old vinyl flooring and install porcelain tile throughout…read moreour entire downstairs. We worked with Karen throughout the entire process, and she was fantastic. My family is so happy with the final result. Karen went above and beyond to help us and resolve any issues quickly. This was a two-week project, and the team did an amazing job. The workers were professional, helpful, and showed up every day to keep things moving. Anytime we noticed an issue, it was addressed by the end of the day. Overall, my experience was excellent. I highly recommend Crown Valley Flooring!

We are in our 70's and have been very fortunate to have owned and remodeled multiple homes. Up…read moreuntil now however, we had never received the type of expert design and construction services afforded by Royal Flooring and Remodeling in Mission Viejo, CA. They are absolutely AMAZING! The owner/contractor Ray is a highly experienced contractor himself but he also has a very large team of experts who have all been with him for Years and do literally everything including complex electrical, plumbing, paint, general construction and more. Ray has a physical store in Mission Viejo filled with beautiful samples of everything from cabinets, flooring, quartz and more so on top of everything else, he is able to offer very convenient "one stop shopping." On top of all this, their rates were highly competitive. We could not recommend this company more highly.

Ray Danesh was a pleasure to work with. He has done carpeting and luxury vinyl throughout my entire…read morehouse. They also did new cabinetry with a quartz countertop and they fixed a wood piece in my door. In all instances, his workers have been professional, on time, and courteous. Ray went above and beyond to have two of our mirrors cut down to size to perfectly fit underneath the new cabinets that they installed. Their showroom in Mission Viejo is extremely useful to find good quality flooring, countertops and cabinetry. They also helped us to eyeball what would look good when it came to the color scheme with vinyl, cabinets and the quartz. It looks fantastic. Ray is super responsive. He came to our home almost immediately to give us our initial quotes. He patiently waited for us to get back with them and he worked well to find a start date that worked around our schedule. We have a baby at home and they were willing to come one day after our baby's nap time to not disrupt our schedule. When something wasn't quite right, he fixed it. It was refreshing to work with a contractor who stands behind the quality of their work and is humble enough to not argue or nickel and dime you. We had previously worked with a contractor at another company who made our lives very stressful and who fought us any time we found a flaw in their work. Not only was Royal Flooring's craftsmanship sound, Ray was so easy to work with throughout the entire process. I would highly recommend this company to any family member, friend or stranger.

Tompkins Flooring vs. Empire Today…read more Empire Today = Hassle and High-Pressure Sales I scheduled an in-home appointment with Empire Today to get a quote for replacing carpet in a single room. This was a small, straightforward job, but the visit took far longer than necessary and felt driven by sales process rather than efficiency. Instead of focusing on measuring the room and preparing a quote, the salesperson spent a significant amount of time talking and redirecting the conversation. After repeatedly asking for pricing, I was eventually shown a single total on his tablet. When I asked for a printed quote or an emailed copy, the salesperson said their system does not generate written quotes at all. He explained that even if he had internet access, quotes could only be presented in person and must be signed immediately. He also stated that if I did not accept the quote on the spot, it would no longer be valid and the only way to move forward would be for him to return to my home and repeat the entire process. The quote shown had no itemization or breakdown. There was limited detail on carpet type, padding, labor, or related items, and no documentation I could review, compare, or keep. The expectation was to agree to a single number immediately, without time to evaluate options or pricing. Given the lack of transparency and the pressure to make an on-the-spot decision, I politely ended the appointment. Tompkins Flooring = Efficient, Transparent, and Straightforward After that experience, I stopped in at Tompkins Flooring and worked with Chris. The difference was immediate. For the same simple job, the entire process took about five minutes. Chris was easy to work with, asked the right questions, and provided a clear quote without needing to come into my home. The quote included details on carpet, padding, and installation, and was provided in written form for review. Pricing from Tompkins was slightly lower than Empire Today, but the product was better. Both the carpet and padding options were higher quality, and the installation schedule was more flexible. There was no pressure to commit immediately, just clear information that made it easy to decide. The installation is scheduled for next week, and based on how smooth and professional the process has been so far, I'm guessing it will go smoothly. I'll update this review (if needed) after the work is completed. Overall, the contrast between the two companies was clear. One relied on urgency and limited information, while the other focused on transparency, efficiency, and respecting the customer's time.

Tompkins did a great job on our recarpeting. Someone came out right away to measure and advise,…read morethen we went over to look at their selection of carpets (which is vast). Scheduling was quick and even though I had to reschedule twice, they were very accommodating. Our house is not huge but we do have 3 bedrooms and stairs. I was told that it would take 2-3 days but it actually took a day and a half! They also did a nice job of disassembling and reassembling our bed frames, etc. I would highly recommend them!