Wow! Talk about great service. I went to O'Reilly because my car battery died. Branch manager…read moreIsidro was super helpful and kind. He's very easy to talk to and took great care of my car. He even cleaned my battery terminal connectors which were acidic. It's super rare to find this type of quality service in the automative industry. 10/10 cars

Once again, I had an incredible experience here…read more They are usually staffed with just two individuals but a few years ago I remember there being three. That's alright, the customer service was just as good. Sid checked me out as I bought lightbulbs for my vehicle as all of them had burned out. I straight up told him I didn't know how to install them. He said he would assist me -- and that he did. Not only did he install 5 bulbs but he even went back and forth inside the store to get the right tools to undo my light fixtures. Otherwise, prices are high. I don't care...this customer service is awesome. Chris was even a big help for other customers.

Stopped by to grab a screw extractor and had no idea how it worked. Parts guy found perfect size…read moreand showed me how to finish my project on the jeep. So nice and helpful. Part was only 9$ and could be happier. These guys know cars !

Don't ever come to this location. They will screw you over just to try and make a sale. Went in to…read morepick up a battery that was bought online. Guy said he'd install it since they offer the service for free. Before the new battery the battery was dying on us and was supposed to be replaced long ago. The new one would not start unless he jumped it. Tried to start it again with just the battery, still wouldn't start. We went back in to receive a core refund for our old one. Went back out and we got a jump to go home. Mid backing up the car completely turned off on us. Came back out and gave us a jump. Hooked up the machine and told us we'd need a new alternator. He tried to sell us one inside but I told him our mechanic replaced the part not even 6 months ago and it was under warranty. He asked if I trusted my mechanic and I said yes. We left. He told us we'd have to drive back through small streets with our headlights off since the lights drain the battery so much. We drove it home and it was already dark. Had my mechanic come out and he said someone tampered with the alternator and he showed me, it looked like it had been smashed in and some pieces had been broken off. You could also see greasy fingerprints all around it. He then showed me that the battery was not even properly connected. Said he wouldn't be surprised if the battery gave out a few months later from being put in improperly and driving it that way. He fixed the battery connection and replaced the alternator that was still under warranty for no charge. Never trusting another O'Reillys again. Shady people.

So I needed a front axle assembly for my jeep TJ. A search led me to the folks at quality auto…read moreparts. I sent my message of what I was looking for and I got a very quick response via text and call. I couldn't talk at the time so I texted back and forth I was given a fair price which included shipping and no core needed. I placed the order and waited. Then something in me said check the reviews. Some not so good reviews made me extremely nervous. I texted I called and was asked to just have patience and give them a chance to make me happy. I will say that it shipped out fine and with tracking it arrived within the estimated timeframe. I had it shipped directly to the mechanic and he said he had a hard time determining which parts on the assembly to use and which of mine to use. The part came directly off of a used jeep so it was clearly dirty and used, but that's what you're paying for. All in all I'd say the part was beyond satisfactory. The timeframe also. The customer service up to delivery was on par as I was the one worried. They did what I paid them to do and it all worked out.

SCAM and Counterfeit…read more This business uses a warranty process that functions as a trap. Quality Auto sells high-risk aftermarket transmissions to financially vulnerable consumers, then uses labor-cost barriers to prevent warranty enforcement. Their standard response is that they will not pay labor costs and will not process a refund or replacement unless the transmission is removed, which they also will not pay for. This makes the warranty inaccessible by design. ALSO The company advertises complete used transmission assemblies with warranty coverage. In my case, the transmission delivered was missing a required vacuum system component. It was incomplete at the time of shipment. A materially incomplete transmission assembly presented as a complete, install-ready unit is not what was ordered. It functioned as a counterfeit representation of the product sold. This is not simply "lower quality." It is a materially different product than advertised. Our family vehicle's transmission failed on Christmas Eve (Dec 24). Because we could not afford a $5k-$7k new transmission or a replacement vehicle, we purchased a 62TE transmission from Quality Auto on Dec 29. The part arrived on Jan 7 and was installed by AAMCO Transmissions by Jan 22. Problems were apparent immediately. At Quality Auto's direction, I provided video evidence and took the vehicle to AAMCO Transmissions on Jan 31 for an independent evaluation. AAMCO is a third-party transmission specialist and their inspection confirmed internal transmission failure. All documentation was provided within the warranty period. What followed was a delay pattern: Repeated assurances they were "there for me" No inspection history or response documentation provided No material action taken Their position never changed: They will not pay labor to access the warranty They will not process a refund or replacement unless the part is removed, at the customer's expense This creates an unavoidable situation: The consumer cannot afford removal The business refuses to acknowledge failure The warranty becomes practically unreachable This is not an isolated incident it is a business practice. These are not restorers rebuilding specialty vehicles. These are moms and dads with family vehicles -- minivans used to get kids to school and families to church. A warranty that requires thousands of dollars in labor just to prove a defect is not a real warranty. It is a financial barrier designed to prevent claims and prey on families. A review of BBB complaints shows a repeated pattern: * Customers receive incorrect transmissions. * Customers receive incompatible units. * Customers receive incomplete assemblies. * Customers are told to swap tail housings or modify parts after delivery. * Multiple incorrect units are shipped to the same customer. * Customers incur repeated labor and delivery costs. In documented cases, customers were sent multiple wrong transmissions and told they only needed to change a tail section. Each attempt required removal and reinstallation labor. The business absorbs none of that cost. When errors occur, the only remedy offered is return of the part after removal at the customer's expense. Labor is never covered -- even when the seller shipped the wrong or incomplete product. This creates the structure of the SCAM: Sell a major drivetrain component priced near installation cost. Advertise it as a complete, functional assembly. Deliver an incomplete or incompatible unit. Customer pays to install it. Customer discovers defect or mismatch. Customer must pay again to remove it. Replacement or refund only issued after return. Consumer absorbs all labor losses resulting from seller error. Because transmission removal is expensive, many consumers cannot afford to exercise the warranty. The warranty exists on paper, but access requires absorbing significant additional loss. In addition, claim handling reflects consistent delay tactics: * Requests for documentation already provided. * Staggered or slow responses while costs escalate. * Public BBB responses that appear cooperative but avoid addressing misrepresentation. * Refusal to offer shared-cost or negotiated solutions. The issue is not simply whether the business responds. The issue is that the product delivered does not match the advertised value, and the corrective process requires the consumer to pay for the seller's mistakes. This pattern disproportionately impacts vulnerable vehicle owners -- including elderly individuals, single parents, and families relying on high-mileage vehicles -- who are seeking affordable repair solutions and cannot afford to pay removal labor twice. Supporting documentation is available here: https://drive.google.com/drive/folders/1OFsnFkX7PE-VBJZS-W_VgXtNfs6wnr6R This appears to be a repeated operational practice involving materially different product delivery combined with a warranty structure that shifts all financial burden to the consumer.

Amazing staff! Marcos helped me get my car up and running in NO TIME. He is so knowledgeable about…read morecars, and even gave recommendations on where I could source parts for my car if work was needed at the shops. He was authentic, personable, and respectful as I was completely out of my comfort zone ‍ Marcos for the win!

As always quick and easy service. I don't need to go there much but I have always come away happy…read more They know their stuff and freely share advice.

Came here for a radiator and a lower hose. The lower hose (by Dayco) is a very poor fit. The…read moreradiator (a tough to find in stock item for an older car) was someone's core they returned. Apparently someone didn't do their job very thoroughly. Of course I drove all the way back across town before opening the box. This store blew half my day. They also had a bunch of sales posted on Lucas products that wouldn't actually ring up correctly. Seems like a bait and switch, TBH. Better yet, the only BOGO Lucas product that did ring up correctly (fuel treatment) had a loose top and completely emptied in the floor of my SUV. If I could give zero or negative stars, I would.

jude was helpful and courteous. Helped me with all my car issues and sent me over to a local…read moremechanic to get the rest of the issues resolved in a timely manner.

Keith Lee was a huge help in checking my battery and giving it a charge. He gave me tips to keep…read morethe battery in good health and was extremely kind.

If I could give Michael M. 6 stars I would. Right from the get go, I was waiting in line (no one…read moreacknowledged me) but he walked out from the back and instantly waved me over and asked how he could help. As a female, he immediately put me at ease (which counts for so much in my book) and helped me find the right battery for my car. He offered to install it. Before installing the new one, he made sure my battery was dead - my Jetta was acting funny so he went to get a second opinion. He didn't want me to pay for something to be fixed if it didn't need to be. More points in my book for trust. By now, his boss Billy came out to check on us and offered some more insight and solutions. Switched the battery and we were fixed! So grateful for both Michael and Billy's help. I'm not one to leave a review, but Michael made this so stress free for me. In and out in less than 45 mins. Happy customer :)

Wayne was incredibly rude and condescending. Some of the worst customer service I have ever…read morereceived. I literally don't know how this place is in business. They checked my battery (which we replaced a week ago with a brand new battery) and said the battery was working perfect. They informed me that the starter was the issue, which would be $622 to replace. I decided to go ahead and have them replace it. When I arrived to get my car Wayne smugly informed me that actually the issue is the battery, so my car will need to be jumped to get it home. I am out $622 and my car still won't start. I will never bring another vehicle to any Pep Boys. This place is a scam and a joke.

the old dude that works in the front was the most unprofessional, disrespectful person I have ever…read moreinteracted with in a customer service environment. He got mad at me because I didn't disclose at the beginning that I would be using my warranty package for my oil change and proceeded to degrade me for not knowing that I need to do this, mind you they NEVER asked how I would be paying or if I had a warranty to begin with. I then proceeded to APOLOGIZE for not disclosing the information at the beginning , and then I call the salesman who sold me my car to get the warranty information, the old dude then proceeded to argue and degrade him over the phone, because HE didnt know that the warranty number and warranty package number are the SAME thing. Overall, that man needs to be fired, its sucks that people his age even have to work in this country cause he does need to be retired, especially because he doesn't know how to be kind to people. The service sucked tho, and at the end of the day, he's coherent enough to have been able to choose not to act like an asshat.

My partner and I had an amazing experience working with Jaimi here when we purchased a 2019 Toyota…read moreRAV-4. I felt very comfortable thur out the whole process. From the moment we stepped in we were greeted with wonderful customer service. Our questions and concerns were addressed with the upmost attention to detail. Jaimi was amazing and had our requests met above anything else. She made our interaction like we were good friends hanging out. We were completely comfortable and didn't feel pressured into buying if we were not totally on board. First Texas Honda you got a great atmosphere filled with great people, we will definitely be showing up in the future should we need to buy a car again, Thank you!

I spent nearly $60,000 on a brand-new 2026 Honda Passport TrailSport Elite and, three weeks later,…read moreI still don't have my vehicle back. Within approximately 50 miles, I discovered multiple defects that should never have made it past a pre-delivery inspection: peeling and bubbling paint on the driver's door, defective window tint, damaged steering wheel trim, a rear bumper scuff, and damage to the front grille. I dropped the vehicle off on June 16 and was initially told it would take 4-5 days to determine the next steps. Instead, the process dragged on for weeks with little communication. Most updates only came after I reached out myself, and the response was usually that they were still "waiting." It took nearly two weeks just to get the paint repair approved, and only after Honda Corporate became involved and opened a case. I also went more than a week without a loaner while my brand-new vehicle sat at the dealership. While Eduardo was professional and courteous whenever we spoke, the overall experience has been unacceptable. Spending nearly $60,000 on a new vehicle only to have it spend its first three weeks in the shop for multiple defects is not what any customer should expect. The most frustrating part is that I still don't have the vehicle I paid for. A brand-new Honda should not require body shop work almost immediately after purchase, and customers should not have to chase down updates for weeks to find out what's happening with their vehicle. Between the quality control issues, lack of proactive communication, missed timelines, and extended repair process, this has been one of the most disappointing new-car purchase experiences I've ever had. I expected far better from First Texas Honda.